Scuba diving information management system

Abstract

To manage various kinds of information necessary or useful for providing a diving service to properly provide the information to a business operator providing the diving service or a diver.SOLUTION: A diving service management system has an information processing apparatus for managing various kinds of information necessary or useful for providing a diving service. A diving service management method has a step of receiving input of various kinds of information necessary or useful for providing the diving service by giving instructions from a computer program to a processor of the information processing apparatus, a step of storing the received information in an information storage apparatus, and a step of outputting the information to a terminal of a business operator engaged in providing the diving serve or a diver.SELECTED DRAWING: Figure 9

Description

[Technical Field]

[0001] This technology relates to a diving service management device, system, and diving service management method for exchanging information useful for managing and applying for diving services via network communication between diving businesses and divers involved in providing scuba diving (hereinafter referred to as "diving") services. [Background technology]

[0002] When individual divers go diving, they generally ask for guidance underwater from an instructor who has a certain number of dives and has taken a certain course of training as specified by various diving instruction organizations. In addition, special equipment is required for diving, so divers who do not have this equipment must borrow it in advance. When an individual diver wishes to receive diving services such as guidance from an instructor or rental of equipment, he or she applies for the diving service from, for example, a diving shop that provides such services as a business. As a technique for managing information relating to these diving services online on a web server via a network such as the Internet, a technique for managing evaluation information of diving instructors is known (Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-236843 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the technology disclosed in Patent Document 1 only manages information about the instructor's diving skills and teaching technique levels, and is unable to handle other information about the provision of diving services.

[0005] This technology was developed in light of the above issues, and aims to improve the quality of diving services by managing various types of information that are necessary or useful in providing diving services and enabling it to be provided appropriately to diving service providers and divers. [Means for solving the problem]

[0006] A diving service management system according to one aspect of the present technology includes an information processing device for managing various types of information that are necessary or useful in providing diving services. A diving service management system according to one aspect of the present technology includes a processing device and a storage device, and the processing device is configured to acquire information about diver attributes and experience, store the information in the storage device, and output the information at the request of a diving business operator by a computer program giving instructions to the processor.

[0007] A diving service management method according to one aspect of the present technology includes a computer program giving instructions to a processor included in an information processing device, thereby accepting input of various information necessary or useful in providing diving services, storing the information in an information storage device, and providing the information to businesses, divers, and the like involved in providing diving services. [Effects of the Invention]

[0008] One example of the effects of this technology is that it can improve the quality of diving services by managing various types of information that are necessary or useful in providing diving services and providing this information appropriately to diving service providers and divers. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a conceptual diagram showing an example of the configuration of a diving service management system according to a first embodiment. [Figure 2] 4 is a flowchart showing an example of the operation of the diving service management system according to the first embodiment. [Figure 3] 10 is a flowchart showing an example of the operation of a diving service management system according to the second embodiment. [Figure 4] 10 is a flowchart showing an example of the operation of a diving service management system according to the third embodiment. [Figure 5] FIG. 10 is a conceptual diagram showing an example of the configuration of a diving service management system according to a fourth embodiment. [Figure 6] 10 is a flowchart showing an example of the operation of a diving service management system according to a fourth embodiment. [Figure 7] 10 is a flowchart showing an example of the operation of a diving service management system according to the fifth embodiment. [Figure 8] FIG. 13 is a diagram showing an example of a user interface of a diving service management system according to a sixth embodiment. [Figure 9] FIG. 13 is a diagram showing an example of the configuration and operation flow of a diving service management system according to a seventh embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0010] First Embodiment FIG. 1 shows a first embodiment (first embodiment) according to the present technology. The diving service management system of this embodiment includes a diving management device 1, which is an information processing device, and a storage device 2 that stores various types of information related to diving. The diving management device 1 accesses the storage device 2 to store, manage, and read out various types of information related to diving. The diving management device 1 is, for example, a well-known server computer, or a personal computer, smartphone, tablet, or the like, on which software for accessing the storage device 2 to manage information and scripts required to execute the software are installed.

[0011] The diving management device 1 includes, for example, a processor that executes predetermined processing in accordance with the instructions of a computer program contained in the software, a main memory that temporarily stores data necessary for executing the processing, a communication interface for accessing the communication network 3, and well-known input / output devices such as a keyboard, mouse, and monitor that are necessary for user operation. The storage device 2 is equipped with a storage medium having a nonvolatile memory such as a hard disk, optical disk, magnetic tape, flash memory, etc. The storage device 2 stores information necessary for managing diving services. The diving management device 1 is configured to be able to access the storage device 2, and reads and writes the information from and to the storage device 2. The shop terminal 4 is a terminal used by a diving shop, for example, a diving business. The diver terminal 5 is a terminal used by a diver. The shop terminal 4 and the diver terminal 5 are, for example, personal computers, smartphones, tablets, etc., and may have the same hardware configuration as the diving management device 1.

[0012] The shop terminal 4 and the diver terminal 5 may have predetermined software installed in advance to connect to and communicate with the diving management device 1, or may be configured to access the diving management device 1 by operating a well-known web browser or the like to execute predetermined processes and operations. Each terminal includes a processor that executes predetermined processes in response to instructions from a computer program, as well as main memory and auxiliary memory that temporarily store data necessary to execute the processes, a communication interface for accessing the communication network 3, and well-known input / output devices such as a keyboard, touch panel, and display that are necessary for user operation. The shop terminal 4 and the diver terminal 5 are configured to be able to access the diving management device 1 via a communication network 3. The communication network 3 may be any of a public communication network such as the Internet, a wide area network (WAN), a local area network (LAN), a network that combines these, etc. The storage device 2 may be connected to the diving management device 1 via the communication network 3.

[0013] An example of a flowchart relating to the operation of the diving service management system according to this embodiment is shown in Figure 2. The diving service management system according to this embodiment has installed therein specific computer programs and the like to execute these steps, to provide the user with the functions described below, and to prompt the user to perform operations such as inputting information. These computer programs are created using, for example, scripts such as HTML, XML, Javascript, or PHP, or programming languages ​​such as C or Java, or a combination thereof. In order to provide users with predetermined functions, which will be described later, of the diving service management system as a whole, these computer programs, etc. may be stored in advance in the nonvolatile storage medium of storage device 2, or may be stored in the nonvolatile storage medium of any of the other devices, including diving management device 1, shop terminal 4, and diver terminal 5. Furthermore, these computer programs, etc. may be executed by the processor of any of the devices. The diving service management system may be configured so that the processing of a series of steps described below is carried out by processors of multiple devices working together to execute a computer program. For example, some of the processing of the series of steps may be executed by the processor of the diving management device 1, and other processing may be executed by processors of the shop terminal 4 and the diver terminal 5. Other devices (not shown) may be provided to execute and store some or all of these computer programs.

[0014] As an example of the configuration of a diving service management system, software including a predetermined computer program may be pre-installed in the diving management device 1, and computer programs to be used in the shop terminal 4 and the diver terminal 5 may be pre-stored in the storage device 2. In response to requests from the shop terminal 4 and the diver terminal 5, the diving management device 1 acquires the computer programs stored in the storage device 2 and provides them to the shop terminal 4 and the diver terminal 5, thereby deploying these computer programs to the shop terminal 4 and the diver terminal 5. In this way, the processors of the diving management device 1, the shop terminal 4, and the diver terminal 5 may cooperate to send and receive data via the communication network 3, and a series of processes described below may be executed. Alternatively, the diving management device 1 may be provided with a computer program written in a script such as PHP, and the shop terminal 4 and the diver terminal 5 may be provided with a well-known web browser. The web browser is configured to access the diving management device 1 via the communication network 3 using, for example, uniform resource locator (URL) information. In this case, the shop terminal 4 and the diver terminal 5 receive scripts such as HTML, XML, and JavaScript pre-stored in the storage device 2 via the diving management device 1, execute them on the processors on those terminals, and send the processing results to the diving management device 1. Upon receiving the processing results, the diving management device 1 performs the remaining processing. As a result, the processors of the diving management device 1, the shop terminal 4, and the diver terminal 5 may cooperate to execute a series of processes described below.

[0015] Next, each step in FIG. 2 will be explained. First, in step S201, diving shop staff access the diving management device 1 by operating the shop terminal 4, and can register user information for the diving shop, such as diving shop attribute information such as the diving shop name, manager's name, address, telephone number, business days, business hours, and customer introduction, as well as performance information such as the diving spots where diving services have been provided and the number of diving services provided. The diving shop staff also register service availability information such as the dates and times when diving services can be provided to divers, the maximum number of people allowed, and the course contents. To prompt the diving shop staff to input this information, the diving management device 1 is configured to display predetermined input forms and the like on the shop terminal 4 via the communication network 3. Alternatively, software for displaying these input forms may be pre-installed on the shop terminal 4, and after the staff has completed inputting this information, the information may be transmitted to the diving management device 1 via the communication network 3. This is the same for other processes of this embodiment and other embodiments described below. The diving management device 1 stores in the storage device 2 the available use information registered by the diving shop.

[0016] Next, in step S202, the diver operates his / her diver terminal 5 to access the diving management device 1, thereby entering user information as a diver, such as attribute information such as the diver's name, gender, age, and information about the diving license held, as well as information about the diver's diving experience. If the diver has diving experience, the diver can also register information about the diving experience, such as the date of previous dives, the name of the place, the name of the diving spot, the type of air tank and weight worn at the time, whether or not the diver has encountered any diving troubles (running out of air, suddenly ascending, strengths or weaknesses in equalizing ears, etc.), and information about the equipment owned. If the diver has no diving experience, the diver can enter that he / she has no experience. To prompt the diver to input this information, the diving management device 1 displays a predetermined input form or the like on the diver terminal 5 via the communication network 3. Alternatively, software for displaying these input forms may be installed on the diver terminal 5, and after the diver has completed inputting this information, the information may be transmitted to the diving management device 1 via the communication network 3. The diving management device 1 receives the input user information via the communication network 3 and stores it in the storage device 2.

[0017] Next, in step S203, the diver can apply for diving services from the diving shop by operating the diver terminal 5. At this time, by referring to the service availability information registered in step S201, the diver can select the date and time when the service is available and the course content, and then apply for a reservation. When a diver executes the reservation process, the diving management device 1 stores this reservation information in the storage device 2 and sends a notification to the shop terminal 4 that a reservation has been made. This allows the diving shop staff to know that a reservation has been made via the shop terminal 4. At that time, by operating the shop terminal 4, the diving shop staff can view the diver's user information, such as the diver's attribute information and information about his or her diving experience, that has made the reservation.

[0018] Based on this information, the diving shop staff can select the most suitable diving course to offer to the diver, or if they are providing rental equipment, prepare the most suitable equipment. For example, for a diver to maintain neutral buoyancy underwater and dive safely to prevent sudden ascents, the type of wetsuit and tank they wear, as well as the balance of weights, are important, and these factors also depend on the diver's personal characteristics, such as their weight. If a dive shop can ascertain these factors from information about a diver's past diving experience, they can prepare the appropriate equipment in advance. This allows them to provide appropriate diving services tailored to the diver's attributes and experience, improving diver satisfaction and safety.

[0019] The diving service management system according to this embodiment may be equipped with a message exchange function (e.g., a chat function) in case detailed communication is required between the diving shop and the diver in order to provide and receive diving services, or in case the diving shop inquires of the diver about information other than the user information previously registered by the diver. This allows the diving shop and the diver to communicate directly with each other using the shop terminal 4 and the chat terminal 5, respectively.

[0020] After the diver has received the diving service and finished the dive, the diver or the diving shop staff operates the shop terminal 4 or the user terminal 5 in step S204 to send information to the diving management device 1 that the dive has been completed. At this time, information about the dive log, such as the place name, diving spot name, type of air tank, and weight of the attached weights, related to the dive, is entered into a predetermined form displayed on the shop terminal 4 or the diver terminal 5. After the input is complete, the shop terminal 4 or the diver terminal 5 sends the information about the dive log to the diving management device 1. The information sent at this time is not limited to information about the dive log, but may also include other information about the dive, such as photos or videos taken during the dive.

[0021] In step S205, the diving management device 1 receives this information and updates the information about the diver's diving experience stored in the storage device 2 based on the information. If the diving shop registers its record of providing diving services as part of its user information, the diving management device 1 may be configured to update this information as well. This information may be updated automatically, or may be updated only after the diver or diving shop staff has given their consent. In this case, if multiple divers are diving as a group, the information entered by one instructor or diver may be shared by multiple divers in the group. In this case, the information about the diving experience of the user information linked to the multiple divers may be updated collectively.

[0022] When diving, a diver or instructor may wear a diving recording device (not shown). The diving recording device has the function of recording video footage taken during the dive, external information such as GPS information for the diving location, water depth, air temperature, and temperature, and internal information such as the diver's body temperature and pulse rate. Examples of diving recording devices include a dive computer and a wearable device equipped with an imaging device that a diver wears to record video footage during the dive. The diving recording device is configured to be able to connect to the shop terminal 4 or the diver terminal 5 via wireless communication such as WiFi or short-range wireless communication, or wired communication such as a USB connection, and this external information and internal information can be transferred to the diving management device 1 via the shop terminal 4 or the diver terminal 5. The diving recording device may also be configured to be able to directly access the diving management device 1 via the communication network 3 and transfer this information. This eliminates some or all of the effort required for divers or diving shop staff to manually enter information about diving logs into a predetermined form.

[0023] In this embodiment, with this configuration, when the diver applies for diving services, the diver can easily provide information about his / her diving experience to the diving shop. Furthermore, by always keeping the information about his / her diving experience up to date, accurate information can be shared with the diving shop, thereby ensuring the safety of diving.

[0024] <Second embodiment> Next, a second embodiment (embodiment 2) according to the present technology will be described. The basic configuration is the same as that of embodiment 1 shown in Fig. 1, but the diving service management system according to this embodiment has a function that allows a diver to input evaluation information about the diving shop and individual staff members of the diving shop after receiving diving services and completing the dive, and share the information with other divers.

[0025] A flowchart of the operation of the diving service management system according to this embodiment is shown in Figure 3. In the diving service management system according to this embodiment, computer programs and the like are pre-installed in order to execute the steps described below, to provide the user with the functions described below, and to prompt the user to perform operations such as inputting information, in the same manner as in the first embodiment.

[0026] Steps S201 to S204 are the same as those in embodiment 1. Furthermore, in the diving service management system according to this embodiment, the functions for executing steps S201 to S204 may not be implemented, and only the functions from step SA01 onwards may be implemented. In this embodiment, after a diver has received diving services and finished diving, the diver can use the diver terminal 5 to input evaluation information about the diving shop and the diving shop staff in step SA01.

[0027] The evaluation information provided by divers when rating a diving shop includes the facilities, location, equipment provided, and prices. Evaluation information for diving shop staff, including instructors, includes satisfaction with customer service, diving instruction techniques, and explanations about marine life. The diving service management system according to this embodiment is configured to display a predetermined form on the diver terminal 5 so that divers can use the diver terminal 5 to input these evaluations in the form of scores or text.

[0028] The input evaluation information is transmitted to the diving management device 1 via the communication network 3 in step SA02 and stored in the storage device 2.

[0029] Next, in step SA03, the diving service management system tallies the scores for each evaluation. For example, it performs statistical processing such as calculating the average scores for each diving shop or each diving shop staff member as an overall evaluation score, and stores this overall evaluation score in storage device 2. All or part of the individual information entered by these divers, as well as information regarding the overall evaluation score, can be viewed by other divers using their own diver terminals, etc. When other divers select a diving shop, they can access the diving management device 1 from their own diver terminal 5 to view and compare the overall evaluation points of multiple diving shops and the evaluations entered by each diver, and can accurately select a diving shop that will give them high satisfaction.

[0030] The diving service management system according to this embodiment may also have a function for diving shops to input evaluation information about divers. In this case, the system is configured so that the diving shop can input evaluation information about divers using the shop terminal 4 in step SA11. The input evaluation information is sent to the diving management device 1 in step SA12 and stored in the storage device 2. Furthermore, in step SB13, an overall evaluation score is calculated and stored in the storage device 2. When a diving shop inputs a diver's evaluation, evaluation information may include the diver's safety awareness and diving skill level. This information can also be input in the form of a score or text. The diver's evaluation information may be configured to be shared with other diving shops with the diver's prior consent. When the diver selects whether or not to provide consent, the diver may be able to select a desired scope of sharing, such as all diving shops registered with the diving service management system, diving shops where the diver has previously received diving services, or other diving shops of their choice.

[0031] Other diving shops can access the diving management device 1 from their shop terminals 4 to view the evaluations of divers who have given their prior consent. This allows other diving shops to view and understand the diver's skills and characteristics, even if they have no experience providing diving services to that diver. Based on this information, they can then form optimal diving groups (groups of divers under the supervision of a single instructor) and set diving courses. This allows for the provision of appropriate and safe diving services that match the aptitude and skill level of each individual diver. This not only ensures the safety of diving, but also provides diving services that are highly satisfying to divers. In addition, when a diving shop plans a diving tour at a diving spot that requires a certain level of skill, they can view the divers' ratings and invite divers who meet the standards necessary to safely operate the tour to participate in the tour. Furthermore, diving shops can refer to the evaluation information of individual divers and form groups consisting only of those with high diving skills and evaluations, thereby optimizing the number of people per instructor underwater, improving safety, and providing a loyalty service that discounts the price of diving services to highly skilled divers.

[0032] The diving service management system in this embodiment may be configured so that in either example, diving shops can utilize diver evaluation information in the manner described above only if the individual diver gives prior consent.

[0033] <Third embodiment> Next, a third embodiment (embodiment 3) according to the present technology will be described. The basic configuration is the same as that of embodiment 1 shown in Fig. 1, but this embodiment has a function that allows a diver to select a fee structure in advance on the diving service management system for the fee to be paid to a diving shop when receiving diving services.

[0034] Divers can pay a dive shop a service fee based on a per-dive or multi-dive package. A subscription-based fee structure can also be adopted, where a fixed amount is paid for unlimited diving services within a set period. Subscription-based fee structures may offer multiple options, such as monthly or quarterly payments.

[0035] The subscription agreement may be between a diver and a single dive shop, or multiple dive shops may partner to enter into a contract with a diver, allowing the diver to receive diving services from any of the dive shops during the contract period without paying a separate fee. In addition, a fee structure may be adopted in which even subscription divers must pay a specified additional fee during peak seasons, etc. In cases where multiple diving shops partner with each other and contract with divers, a fee structure may be adopted in which an additional fee must be paid to receive the services of a specific diving shop.

[0036] The diving service management system in this embodiment has the function of managing contracts between diving shops and divers and / or handling payments, so that diving shops can select, for example, any of the above-mentioned fee structures to offer to divers. These fee structures may be configured so that diving shops can select from predetermined patterns set in the diving service management system in advance, or the system may have the function of allowing individual diving shops to customize and implement their own fee structures.

[0037] Diving shops can register in advance in the diving service management device 1 options for the fee structure they offer to divers for the diving services they provide, such as charging per dive, charging per package that includes multiple dives, or charging on a subscription model. If a fee structure is adopted that allows multiple diving shops to partner and enter into contracts with divers, the system is configured so that one of the diving shops can register its fee structure in the diving service management device 1 after obtaining the consent of the other diving shops.

[0038] After the diver selects the diving shop and fee structure to contract with and makes payment, the diving management device 1 stores in the storage device 2 the contract information such as the fee structure based on which the diver has made a contract and which shop the diver has made a contract with.

[0039] 4 shows a flowchart of the operation of the diving management device 1 according to this embodiment, taking the case where a user applies for a subscription contract as an example. In the diving service management system according to this embodiment, computer programs and the like are pre-installed in the same manner as in the first embodiment in order to execute the steps described below, to provide the user with the functions described below, and to prompt the user to perform operations such as inputting information.

[0040] In step SB01, the diving shop operates the shop terminal 4 to access the diving service management system 1, and is configured to be able to select or customize one or more fee structures for the diving services that the shop provides and register them. At this time, the diving service management device 1 stores the information in the storage device 2.

[0041] In step SB02, the diver operates the diver terminal 5 to access the diving management device 1, allowing the diver to apply for a contract with the diving shop from which they wish to receive diving services. At this time, if there are multiple fee structure options, the diver can select their preferred fee structure. The diving service management system 1 may also have a payment function that allows the diver to pay the fee at this time. The diving management device 1 that receives the application stores in the storage device 2 information such as the fact that a contract application has been made, the diving shop that is the target of the service, the type of fee structure, etc., in association with the diver's information.

[0042] In step SB02, the diving shop staff operates the shop terminal 4 to access the diving service management device 1 and can register whether or not to accept applications from divers. If the application is for a subscription-based fee structure, the staff can select and register the dates and times when the diving service is available. The diving service management system 1 may have a function to uniformly accept applications from all divers who wish to sign a contract based on a subscription model, or a function to select whether or not to accept applications for each individual diver. The diving service management device 1 notifies the diver terminal 5 of the result of whether the contract application has been accepted or not.

[0043] If a subscription service contract is concluded, in step SB03, the diver can apply for diving services from the diving shop based on the contract by operating the diver terminal 5. At this time, the diving management device 1 transmits necessary data to the diver terminal 5 so that the diver terminal 5 can display the dates and times when the diving shop that has concluded the subscription contract can provide the service.

[0044] If the diver has subscribed to a subscription service that allows the diver to use multiple diving shops, the diving management device 1 sends a list of diving shops that support the subscription service to the diver terminal 5. As a result, the diver terminal 5 displays the list of diving shops as shops that can be used under that subscription contract. This means that divers can make a reservation with a diving shop that has a subscription contract and use diving services as many times as they like for a fixed price during the service period without being charged additional fees.

[0045] In step SB04, the diving shop staff can view the attribute information and diving experience information of the diver who applied by operating the shop terminal 4. The procedures from this point onwards are the same as those from step S201 onwards in the first embodiment.

[0046] The diving service management system of this embodiment allows diving shops to flexibly introduce fee structures such as subscription services, thereby leveling out revenues between slow and busy seasons, increasing the likelihood of securing stable revenues and improving customer loyalty. Furthermore, for divers, the fixed fee reduces the cost of each diving service, reduces the hurdle of rescheduling a reservation for another day if the weather is bad, and allows them to easily try diving at a variety of diving spots, which is expected to revitalize the local area and expand the diving market.

[0047] <Fourth embodiment> Next, a fourth embodiment (embodiment 4) according to the present technology will be described with reference to Fig. 5. The basic configuration is the same as Fig. 1 of embodiment 1, but this embodiment includes a shop terminal 41 and a shop terminal 42 used by, for example, a first diving shop, which is a diving business operator, and a second diving shop, which is different from the first diving shop, respectively, and is further connected to an equipment provider terminal 6 used by a diving equipment provider.

[0048] Shop terminal 41, shop terminal 42, and equipment provider terminal 6 have the same hardware configuration as shop terminal 4 described in embodiment 1, and may be, for example, a personal computer, smartphone, tablet, etc. Shop terminal 41, shop terminal 42, and equipment provider terminal 6 can all connect to diving management device 1 via communication network 3. Like shop terminal 4 described in embodiment 1, shop terminal 4 and diver terminal 5 may have predetermined software installed in advance to connect to and communicate with diving management device 2, or may be configured to access diving management device 1 by operating a well-known web browser or the like and perform predetermined processing or operations.

[0049] A diving equipment provider is a business that stocks heavy equipment such as tanks, buoyancy control devices, and regulators that divers wear when diving, as well as lighter equipment such as masks and fins, and provides storage, maintenance, and inspection services, and lends out the equipment to diving shops and divers upon request.

[0050] The diving service management system according to this embodiment is configured so that diving equipment providers can use equipment provider terminal 6 to register information about resources such as equipment that they manage and that can be rented out to diving management device 1. This resource information is also configured so that it can be viewed and reserved by the first diving shop or the second diving shop.

[0051] When a first diving shop or a second diving shop makes a reservation to use a resource registered in the diving management device 1, the diving equipment provider provides the equipment to the first diving shop or the second diving shop for rental or the like. The first diving shop and the second diving shop may also register any available equipment in the diving management device 1, so that they can mutually offer to lend it to other diving shops via the diving service management system according to this embodiment. This allows the diving shop to also serve as a diving equipment provider. In this case, the shop terminals 41 and 42 may also function as the equipment provider terminal 6.

[0052] In the diving service management system of this embodiment, the first diving shop and the second diving shop may be configured to be able to register not only the equipment that can be rented but also the instructors who belong to their own diving shop. This allows the first diving shop and the second diving shop to register information in the diving service management system so that if an instructor belonging to their own diving shop is not scheduled to provide diving services on a specific date or time period, they can offer to dispatch the instructor to another diving shop.

[0053] In this way, the diving service management system of embodiment 4 can mediate the sharing of resources necessary for providing diving services, such as diving equipment and instructors, between diving equipment providers and diving shops, or between diving shops.

[0054] A flowchart of the operation of the diving service management system according to this embodiment is shown in Figure 6. In the diving service management system according to this embodiment, computer programs and the like are pre-installed in order to execute the steps described below, to provide the user with the functions described below, and to prompt the user to perform operations such as inputting information, in the same manner as in the first embodiment.

[0055] In step SC01, the diving service management system displays a predetermined registration form on the equipment provider terminal 6 so that the diving equipment provider can register information about the equipment available for rental, as well as the dates and times when rental is available. When the diving equipment provider enters this information, in step SC02 the input information is sent to the diving management device 1, which stores this information in the storage device 2. Also, as mentioned above, the first diving shop and the second diving shop can also register information about the equipment they manage that they can rent out and the instructors they can dispatch to other diving shops in the diving management device 1 using the shop terminals 41 and 42. This information is also stored in the storage device 2.

[0056] Next, for example, if a first diving shop wishes to receive diving equipment or an instructor on a specific date and time period, in step SC03, the shop can access the diving management device 1 via the shop terminal 41 to refer to the availability of equipment and instructors on that date and time period. At this time, the diving management device 1 returns the availability information to the shop terminal 41 by referring to the registered information in the storage device 2. This availability information is displayed on the shop terminal 41. In step SC04, the first diving shop can refer to the availability information and make a reservation for the desired equipment and instructor dispatch on the desired date and time. When the first diving shop makes a reservation using the shop terminal 41, the reservation information is sent to the diving management device 1 and stored in the storage device 2.

[0057] The resources provided by diving equipment providers are not necessarily limited to equipment directly used during diving, such as heavy or light equipment, but may also include means of transportation such as boats, accommodation for divers, and accessories such as underwater cameras used by divers, and the diving service management system of this embodiment may have the function of mediating the provision of these resources.

[0058] Furthermore, diving equipment providers are not limited to dedicated businesses or diving shops; individual divers can also become diving equipment providers by accessing the diving management device 1 via the communication network 3 and registering to provide the equipment they manage. In such cases, the diver terminal 5 may also function as the equipment provider terminal 6.

[0059] In this fourth embodiment, this configuration makes it possible to match parties that can provide the resources necessary for diving with parties that need the resources, thereby enabling the effective use of diving-related resources.

[0060] <Fifth embodiment> Next, a fifth embodiment (embodiment 5) according to the present technology will be described. The basic configuration is the same as that shown in FIG. 1 of embodiment 1. However, while embodiment 1 has been described using a diving shop as an example of a diving business, in this embodiment, the diving business is assumed to be an individual instructor. In other words, the diving management system of this embodiment is configured to enable an instructor who provides individual diving services to act as an intermediary between an individual instructor and a diver in order to provide services in response to a request from the diver.

[0061] A flowchart of the operation of the diving management system according to this embodiment is shown in Figure 7. In the diving service management system according to this embodiment, computer programs and the like are pre-installed in order to execute the steps described below, to provide the user with the functions described below, and to prompt the user to perform operations such as inputting information, in the same manner as in embodiment 1.

[0062] In step SD01, the personal instructor operates the shop terminal 4 to access the diving management device 1 and registers, as user information, attribute information such as a profile picture, name, nickname, place of residence, and qualifications held, as well as information about the diving experience, such as the area of ​​activity where the instructor has dived, the number of dives the instructor has performed, and the spots where the instructor has dived. The instructor also registers information about desired conditions, such as the date and time when diving services are available, the area (e.g., diving spots), and the desired fee for providing the diving services. The diving management system according to this embodiment is configured to display a predetermined form on the shop terminal 4 so that the personal instructor can register, for example, all or part of this information in advance by operating the shop terminal 4. This registered information is stored in the storage device 2 as the personal instructor's user information.

[0063] In step SD02, a diver who wishes to receive diving services from a personal instructor can operate the diver terminal 5 to access the diving management device 1 to view a list of registered personal instructors and search to see if there is a personal instructor who can provide the diving services he or she desires.

[0064] Divers can use search criteria such as whether services are available at their desired diving spot and date and time, user information for personal instructors, and fees. In this case, in case there are multiple personal instructors that meet the conditions specified by the diver, the diving management device 1 may have a function to recommend one or more optimal personal instructor candidates to the diver based on some or all of the diver's desired conditions, user information, the personal instructor's desired conditions, profile information, etc.

[0065] When a diver finds a personal instructor that he or she desires, the diver can use the diving management device 1 to notify the personal instructor of his or her desire to receive diving services, along with the conditions that the diver desires. Also, similar to step S202 in embodiment 1, the system may be configured so that divers can register their own user information in advance. This allows information about the diver's diving experience to be smoothly shared with personal instructors, enabling the personal instructors to provide safe and satisfying diving services tailored to the diver's aptitude.

[0066] In step SD03, the personal instructor who has received the request can accept or reject the provision of diving services, or re-present the conditions, through the diving management device 1 in response to the request. When both the personal instructor and the diver agree to the terms and conditions for the provision of diving services, the reservation is completed. The flow after the personal instructor provides the diving services to the diver is the same as that from step S203 onwards in the first embodiment.

[0067] The diving service management system according to this embodiment may include an equipment provider terminal 6, as in embodiment 4. This allows diving equipment providers to use the equipment provider terminal 6 to access the diving service management system, thereby providing their own equipment and other resources that they can provide to individual instructors and divers, thereby generating revenue. When individual instructors or divers need resources such as heavy or light equipment or boats for diving, they can apply to a diving equipment provider via the diving service management system, as in embodiment 5.

[0068] The diving service management system may be configured so that personal instructors can not only receive requests for diving services directly from divers, but also, alternatively, so that they can receive requests from diving shops that wish to dispatch instructors, as in embodiment 4. In this case, instead of the diver performing the above steps using the diver terminal 5, the diving shop can use the shop terminal 4 to match the diving shop with a personal instructor.

[0069] The diving management system according to this embodiment may have a machine learning function. For example, the machine learning function is configured to mechanically analyze, through a computer program installed in the diving management device 1, user information registered by divers, search conditions searched through the diver terminal 5, information registered by divers after diving through the diver terminal 5, information registered by diving shops through the shop terminal 4, and diving information entered through a diving recording device such as a dive computer or wearable device (not shown), and to suggest information on diving shops, instructors, diving spots, and other items that better suit the diver's preferences. This machine learning function may also have a function to suggest potential divers to diving businesses such as diving shops. Furthermore, the machine learning results may be proposed to other diving management system users based on information on divers and diving businesses with similar characteristics. This prevents mismatches between divers and diving businesses, contributing to safe diving. For example, step SD02 may have a function of introducing instructors who match the diver's preferences by using a machine learning function. The machine learning function can be realized, for example, using a well-known deep learning model.

[0070] In this way, the diving service management system according to this embodiment can act as an intermediary so that even individual instructors who are not affiliated with a specific diving shop can provide diving services to divers. In this case, the individual instructor and diver can exchange desired conditions for the service provision, such as the date, time, location, and price, in advance, so that the service can be provided and received under mutually acceptable conditions. Divers can share their user information and diving preferences with their personal instructors in advance on the diving service management system, allowing the personal instructors to create flexible and safe diving plans based on that information and in line with the diver's characteristics.

[0071] In other words, the diving service management system according to this embodiment makes it possible to match individual instructors who do not belong to a specific diving shop with divers, thereby providing both individual instructors and divers with the opportunity to provide and receive diving services with fewer restrictions. In particular, even instructors who are not affiliated with a diving shop can have the opportunity to earn income by providing diving services. Generally, instructors must continue to pay a set annual membership fee to a diving training organization in order to maintain their certification. Therefore, if individual instructors can earn income in this way, it will motivate them to maintain their certification and contribute to the revitalization of the diving market. Furthermore, if a diving shop runs out of instructors during peak diving seasons, the diving shop can request a private instructor to help out for a limited period of time, for example. Furthermore, it will be possible for personal instructors and divers to exchange user information in advance, leading to the provision of safe and reliable diving services even without going through a dive shop. Also, diving equipment companies will have the opportunity to provide resources such as heavy and light equipment and boats used for diving, and divers will be able to easily access these resources without going through a dive shop.

[0072] Sixth Embodiment Next, a sixth embodiment (Embodiment 6) according to the present technology will be described. The basic configuration is the same as that of FIG. 1 of Embodiment 1, but in this embodiment, the diving management device 1 has a function of providing a so-called social network service (SNS) that enables a diver to widely share information about his or her diving experience with other divers after receiving diving services and completing the dive. Furthermore, all or part of the functions described in Embodiments 2, 3, 4, and 5 may be selectively provided.

[0073] In the diving service management system of this embodiment, computer programs and the like are pre-installed in the same manner as in embodiment 1 in order to provide users with the functions described below and to prompt them to perform operations such as inputting information.

[0074] Information about the diving experience may include information about the diving spot, the types of marine life that were observed, etc. Businesses or individuals involved in providing diving services may also be configured to use the SNS function to disseminate information about their own businesses or diving.

[0075] Divers, diving shops, other diving-related businesses, or individuals who wish to use the functions of a diving-related SNS (hereinafter referred to as "diving SNS") can create their own accounts in advance. When a user creates their own account, they can register their user information, such as attribute information indicating whether they belong to a diver, diving shop, or other diving-related business, as well as their name, nickname, age, gender, telephone number, email address, and address, in the diving management device 1. At this time, if the entity wishing to register already has an account on another existing SNS, the device may be configured to link the registration information of that account to their own account and register it. This registered information is stored in the storage device 2.

[0076] Individuals who wish to register as divers can also register user information such as their height, weight, shoe size, type of diving license they have obtained, number of dives they have experienced, number of years of diving experience, and a self-introduction. When a diver who has already registered this information applies for diving services in step S201 of embodiment 1, the diving management device 1 can refer to the registered information stored in the storage device 2. This saves the diver the trouble of having to re-enter duplicate user information. Furthermore, after receiving diving services from a diving shop, the diving management device 1 may be configured to automatically update the user information by executing step S204. Users who wish to register as a diving shop or other diving-related business can register the name of the business, the name of the diving shop they operate, the name of the manager, their address, telephone number, business days, business hours, and an introduction for customers as user information.

[0077] The user can specify the disclosure range for each piece of registered user information. For example, the disclosure range can be set for each piece of information to include all users who can access the diving management device 1 on the communication network 3, users who are registered on the SNS, users who are registered as divers, users who are registered as diving-related businesses, diving-related businesses that are currently applying for services, users who have registered as friends, and users who meet any combination of these conditions. For example, nickname, age, gender, type of license, number of dives, number of years of diving experience, and self-introduction can be set to be public to all users, but basic diver information such as name, phone number, email address, address, height, weight, and shoe size can be set to be public only to the diving shop where the diver applied for diving. The diving management device 1 stores the registered user information and the designated disclosure range in the storage device 2, linking them with the user's account.

[0078] The diving management device 1 has a function that allows users who are registered with the SNS to freely post information about diving. The information can be posted in the same format as well-known SNSs, such as text, photos, and videos. The diving information can include, for example, information about the diving shop used (price, service details, staff response, rental equipment, etc.), information about diving spots, photos and videos taken, and information about the marine life and topography that was observed.

[0079] A diver who has received diving services from a diving shop can write down the information about the experience he or she had there and use it as a record for himself or herself or as a place to provide information to other users.

[0080] If the user is a diving shop, the user can enter information about the diving services provided to divers and information about diving spots. The information about diving spots can include information about marine life and topography, as well as safety precautions specific to each diving spot, weather, sea surface and seabed conditions, and trouble reports. The diving shop can publish this information on the SNS for the purpose of its own records, advertising to other divers, sharing information with other diving businesses, etc. Furthermore, the SNS may be linked to other SNSs provided by systems other than the diving service management system of this embodiment, and may have a function to transmit information about diving to users of other SNSs, including those other than divers and diving-related businesses.

[0081] Furthermore, as explained in the first embodiment, when a diving shop or a diver inputs information about a diving log after a dive, the information about the diver's diving experience stored in the storage device 2 and the information about the diving shop's track record of providing services may be configured to be automatically updated. This eliminates the need to manually update user information on the SNS each time.

[0082] The system may be configured so that the poster can specify the scope of disclosure for the information posted by the user, just as with each user information. The posted information can be viewed by other users who meet the conditions specified as the scope of disclosure, and the poster's user information can also be viewed by other users to the extent that the conditions specified as the scope of disclosure by the poster are met.

[0083] FIG. 8 shows an operation screen for a user who has registered a diver account as an example of a user interface for using the SNS. In the diving management system of this embodiment, the diving management device 1 is configured to be accessible via the communication network 3 using a well-known web browser from a wide range of terminals, such as a shop terminal 4, a diver terminal 5, other general personal computers, smartphones, and tablets. The diving management device 1 has a function of providing a program or the like for displaying such a user interface on the display of the diver terminal 5 of a diver who is accessing the SNS to use the SNS, for example.

[0084] The subcategories of the view menu 510 include diving shop information 511, diving spot information 512, and diver blogs 513.

[0085] By selecting diving shop information 511, you can view and search information about diving shops that have registered accounts with the diving management device 1. In addition to the user information registered by each diving shop, you can also view experience information written by divers who have received diving services from each diving shop, as well as diving shop blogs. Also, by adding a reservation function to the page that displays the diving shop information, you can proceed directly to step S201 in Figure 2.

[0086] By selecting Diving Spot Information 512, users can view information about diving spots in each region written by other users, such as diving shops that offer diving services in the area and divers who have dived at each spot. Users can also search for diving spots where they can view marine life or undersea topography that interests them, and can view a list of diving shops that offer diving services at each diving spot, and can view information about diving shops and make reservations in the same way as when Diving Shop Information 511 is selected.

[0087] By selecting Diver Blog 513, the user can view blog posts written by other divers and post comments on those blog posts.

[0088] The subcategory of the personal management menu 510 includes the menus of diving reservation management 521, post management 522, and account management 523.

[0089] By selecting Diving Reservation Management 521, you can make a new reservation at a diving shop, check the details of an existing reservation, make a payment, change, cancel, etc. Also, if you have signed up for the subscription service of the third embodiment, for example, you can check and change the details of that contract, and proceed to make a reservation for a diving service that is available based on the details of that contract.

[0090] By selecting post management 522, the user can check, modify, or delete the experience information about diving shops and diving spots that the user has posted in the past.

[0091] By selecting account management 523, the user can add or modify the user information registered in his / her account, change the scope of disclosure, and so on.

[0092] When another user posts a new item about a diving shop or diving spot that the user has registered as a favorite, the item is displayed on timeline 530 .

[0093] In this way, in the diving service management system according to the fifth embodiment, divers and diving businesses such as diving shops can each create their own accounts, register user information, and post experience information, etc., allowing them to share information and communicate with each other, between diving businesses, and between divers and diving businesses. This has the following advantages:

[0094] First, the app has a function that allows divers to register and update user information, including their diving experiences, and post information about their experiences, making it possible to use it as a record of their own diving experiences, eliminating the need for divers to manually record their experiences in a logbook or similar. By providing a function to publish this information, divers can share information about dive shops and dive spots, as well as their own interests, diving styles, marine life, and topography with other divers. Since this information can be used as reference by other divers, it can also be an opportunity to communicate with divers who share the same interests as them. Furthermore, it can also be an opportunity to create a community where divers with similar interests can enjoy diving together.

[0095] Next, by providing a function for diving businesses to register and update information about the diving services they have provided, they can use this information to record the performance of their diving services. These records can also be made public as statistical information that does not include personal information about divers, for example, to promote their service performance to divers. Furthermore, since diving businesses can disseminate information from their own specialized perspectives, it can also promote smooth and safe diving. For example, a diving shop can disseminate information such as seasonal sea surface conditions and past troubles in a certain area or diving spot, which can serve as a reference for other diving shops when providing diving services. This can reduce the risk of accidents and troubles and diver anxiety.

[0096] Diving businesses have the ability to publish information about their instructors, job openings, and rental equipment to other diving businesses, and as described in embodiments 3 and 4, resources necessary for diving can be shared among multiple diving businesses, allowing these resources to be utilized effectively. Furthermore, by facilitating communication between divers and diving businesses, for example, a diving shop can provide divers with information about the diving shop, such as its track record of providing diving services, information about diving spots where diving services can be provided, and information about campaigns offering discounts on diving service fees.

[0097] When choosing a diving shop, divers can search for diving shops that meet their desired conditions and compare and consider information from multiple diving shops. This allows divers to apply for diving services after understanding the characteristics of the diving shop and diving spot, reducing the possibility of a mismatch between the service content and the diver's wishes and increasing diver satisfaction.

[0098] Diving shops can also learn about a diver's experience and interests before the dive, which allows them to understand the diver's characteristics in advance, prevent accidents and trouble, and provide services that suit the diver's preferences. Previously, when divers applied for diving services, they had to manually provide the user information required by the diving shop via phone or email, but by using this technology's diving service management system, they can easily share highly accurate information with the diving shop.

[0099] Divers and diving businesses such as diving shops can communicate with each other even after the provision of diving services has ended, allowing divers to provide feedback to diving shops regarding the content of services provided, and diving shops to provide divers with campaign information after obtaining the diver's prior consent.

[0100] When divers post articles on their diver accounts after completing a dive, the shop can receive feedback on the dive and service, which can lead to improved service.

[0101] Because the diving shop has information about the diver's diving experience and interests, it can individually offer diving services tailored to each diver's characteristics after obtaining the diver's consent in advance. For example, suppose a dive shop plans to provide services to a group of divers with similar diving experience who are interested in viewing specific marine life at a certain future date, but the number of divers is less than the maximum number of people it can provide services to at one time. In this case, the dive shop can offer diving services at a low price to divers with similar experience and interests. This provides divers with an opportunity to receive diving services at a low price, and the dive shop has the opportunity to increase its revenue by making effective use of instructor resources, etc. Such individual service offers may be made to individual divers or to the aforementioned community of divers.

[0102] Seventh Embodiment Although embodiments 1 to 6 have been described as examples of the diving service management system of the present technology, it goes without saying that all or part of the functions of the diving service management system in each embodiment can be configured in any combination.

[0103] Here, as a seventh embodiment, an example of a diving service management system that combines the functions described in the first to sixth embodiments will be described.

[0104] The diving service management system of this embodiment is equipped with the same diving management device 1 and storage device 2 as those described in embodiment 1, and the diving management device 1 is configured to be accessible via a communication network 3 (not shown) by shop terminals 401, 402, etc. used by multiple diving shops D1, D2, etc., terminals 601, 402, etc. used by multiple diving equipment providers E1, E2, etc., terminals 421, 422, etc. used by other travel agencies, etc., and diver terminals 501, 502, etc. used by multiple divers W1, W2, etc. All of these terminals are the same as the terminals described in embodiments 1 to 6, and the diving service management system including these terminals is configured with programs etc. so that it can execute the following procedures.

[0105] Each diver, diving shop, personal instructor, equipment provider, other travel agency, etc. can use their own shop terminal or diver terminal to register their user information in the manner described in embodiments 1 to 5.

[0106] Each diving shop operates its own shop terminal in step R-S01 to register availability information such as the dates and times when diving services can be provided, in the same manner as in embodiment 1. As explained in embodiment 2, each diving shop can also register options for the fee structure of the diving services it provides in the diving service management system by operating each shop terminal 401, 402, etc.

[0107] In the same manner as in the procedure described in the fourth embodiment, each diving equipment provider operates their own terminal to register resources such as equipment that can be rented in the diving management device 1 in step E-S01.

[0108] In the same manner as in the procedure described in the fifth embodiment, each personal instructor operates their own terminal to register information relating to desired conditions in the diving management device 1 in step P-S01.

[0109] As described in embodiment 2, divers can search for diving spots and diving shops that meet their preferences and select a diving shop by referring to evaluation information about diving shops and individual diving shop staff, or by using the SNS function described in embodiment 5.

[0110] After the diver has decided on a diving shop, they can make a reservation in step R-D01, similar to the procedure described in embodiment 1. When this reservation process is executed, in step R-S02, the reservation information, along with the diver's user information, is notified to the shop terminal (D1, D2, ...) of the diving shop for which the reservation was made.

[0111] If the diving shop is short of resources such as diving equipment to rent to divers when providing the diving service, the diving shop can reserve resources managed by the diving equipment provider via the diving management device 1 in steps P-S02 and P-S03, similar to the procedure described in embodiment 4. If the diving shop wishes to use the help of a personal instructor to provide the diving service, it can request assistance from the personal instructor via the diving management device 1 in steps P-S02 and P-S03, similar to the procedure described in embodiment 5. It is also possible to request another diving shop to send an instructor, as described in embodiment 4.

[0112] The diving shop provides the diving service to the diver in step R-D03. At this time, the diving equipment provider provides the reserved resource in step E-S04. In addition, the personal instructor assists the diver in providing the diving service in response to the request of the diving shop in step P-S04. These steps R-D03, E-S04, and P-S04 are performed directly between the diver, diving shop, diving equipment provider, and personal instructor, so the diving service management system of this embodiment does not need to have any special functions for executing these steps. Alternatively, the diving service management system of this embodiment may have, for example, a chat function that allows each party to exchange information necessary for providing the service and to check the progress of the service provision.

[0113] After the diver receives the diving service, the diver pays the fee to the diving shop in steps R-D04 and R-D05, and the diving shop pays the fee to the personal instructor and equipment provider in steps E-S05, E-S06, P-S05, and P-S06 via the diving management device 1. The diving service management system of this embodiment may be configured to deduct a specified fee from the payment. The timing of payment is optional, and may be after each reservation is made but before the service is provided.

[0114] In step R-D06, the diving shop transmits information that the dive has been completed to the diving management device 1. At this time, in the same manner as in embodiment 1, information related to the dive, such as the place name, the name of the diving spot, the type of air tank, and the weight of the attached weights, is entered into a predetermined form or obtained from a diving recording device such as a dive computer, and transmitted to the diving management device 1. This information is notified to the diver in step R-D07, and the user information such as the diver's diving experience stored in the storage device 2 is also updated. Also, the diving shop's performance information on the provision of diving services is updated.

[0115] In step R-D08, a diver who has received diving services can enter evaluation information about the diving shop as described in embodiment 2, or can use the SNS function described in embodiment 6 to publish information about their diving, such as their own diving experiences. Diving businesses that provide diving services can also publish information about the diving services they provide using the SNS function described in the sixth embodiment.

[0116] The diving service management system of this embodiment may be configured to be usable by travel agencies and the like. Travel agencies and the like can access the diving service management system using terminals 431, 432, etc., which have the same configuration as terminal 401, etc., used by diving shops, and offer to provide accommodations, transportation, and the like, which divers need to reserve in order to dive, as a type of resource described in embodiment 4. In addition, travel agencies and the like may be configured to be able to post their own advertisements on the SNS described in embodiment 6.

[0117] Although examples of the diving service management system according to the present technology have been described above as Embodiments 1 to 7, these embodiments are merely examples and do not limit the content of the present technology. The diving service management system according to the present technology can be configured by arbitrarily selecting and combining the functions described in Embodiments 1 to 7 within the scope of not mutually contradicting each other, and each function can also be changed or improved without departing from the spirit thereof.

[0118] This technology also includes, for example, the following: (1) A processing device and a storage device are provided, The processing device includes a process of acquiring information about diver attributes and information about diving experience by a computer program giving instructions to a processor; storing information about the diver's attributes and diving experience in the storage device; outputting the information about the diver's attributes and diving experience at the request of a diving business; a diving service management system configured to:

[0119] (2) The processing device is configured to further perform processing to enable the diving business to provide information about the diver's diving experience by having a computer program instruct the processor after the diver has applied to the diving business for diving services. (1) The diving service management system described

[0120] (3) The processing device is configured to further perform a process of updating information about the diver's diving experience by having a computer program instruct a processor after receiving an input indicating that the diving service has been provided to the diver by the diving business. (1) or (2) the diving service management system

[0121] (4) a first terminal for use by the diver; Further provided is a second terminal for use by the diving business, The processing device includes: acquiring information about the diver's attributes and information about the diving experience via the first terminal; and providing information about the diver's attributes and information about his / her diving experience to a diving business via the second terminal. A diving service management system according to any one of (1) to (3).

[0122] (5) Further equipped with a function for performing machine learning based on the information on the diver's attributes and diving experience, and information on the service provision of the diving business, A diving service management system according to any one of (1) to (3).

[0123] (6) A processing device and a storage device are provided, The processing device performs a process of acquiring at least one of (A) evaluation information about a diving business entered by a diver, or (B) evaluation information about a diver entered by a diving business, by the computer program giving instructions to the processor; a process of acquiring an evaluation result by performing statistical processing on the evaluation information and storing the evaluation result in a storage device; a diving service management system configured to:

[0124] (7) A processing device and a storage device are provided, The processing device performs a process of acquiring multiple fee structures established by diving businesses for providing diving services and storing the fee structures in a storage device by the computer program giving instructions to the processor; outputting information about the plurality of fee structures in response to a request from a diver; a process of accepting a contract application from a diver based on at least one of the plurality of fee structures; a diving service management system configured to:

[0125] (8) The computer program instructs a processor of the information processing device to acquire information about the diver's attributes and diving experience, storing the information in an information storage device; and outputting the information at the request of a diving business operator. Diving service management method

[0126] (9) By giving instructions to a processor included in the information processing device, A process of acquiring information about diver attributes and information about diving experience; storing information about the diver's attributes and diving experience in the storage device; outputting the information about the diver's attributes and diving experience at the request of a diving business; A computer program configured to execute [Explanation of symbols]

[0127] 1 Diving Management Equipment 2 Storage device 3. Communication Network 4, 41, 42, 401, 402, 421, 422, 431 Shop terminals 5, 501, 502 Diver Terminals 6, 601, 602 Equipment provider terminal

Claims

1. a processing unit and a storage unit; The processing device performs the following operations by the computer program giving instructions to the processor: A process of acquiring information about diver attributes and information about diving experience; storing information about the diver's attributes and diving experience in the storage device; outputting the information about the diver's attributes and diving experience at the request of a diving business; (i) updating information about the diver's diving experience stored in the storage device after the diving business has received input indicating that the diver has provided diving services to the diver; or (ii) accepting input of evaluation information in which the diving business operator evaluates at least one of the diver's safety awareness or diving skills, and storing the evaluation information in the storage device; At least one of the following processes: a diving service management system configured to:

2. The processing device performs the following operations by the computer program giving instructions to the processor: A process of accepting an application operation in which the diver applies for diving services to the diving business; After the process, a process of making it possible to provide information about the diver's diving experience to the diving business; and further configured to:

2. The diving service management system according to claim 1

3. the processing device is configured to perform the processing of (i); and updating the information regarding the diver's diving experience based on information recorded in a diving recorder during the provision of the diving service.

3. The diving service management system according to claim 1 or 2.

4. The information regarding the diving experience includes one or more of: (a) the number of dives the diver has performed; (b) the type of wetsuit used by the diver when diving; and (c) the type of air tank used by the diver when diving. The diving service management system according to any one of claims 1 to 3.

5. The processing device is configured to, after receiving an input process for updating information about the diver's diving experience, further perform a process of outputting at least one of (i) the updated information about the diving experience or (ii) the evaluation information of the diver by the diving business in response to a request from another diving business to which the diver has applied for diving services, by the computer program instructing the processor. The diving service management system according to claim 3 .

6. The processing device performs the following operations by the computer program giving instructions to the processor: A process of acquiring information regarding the performance of the diving shop in providing diving services; storing information about the record of providing the diving service in the storage device; a process of outputting information regarding the performance of providing the diving service; and further configured to: The diving service management system according to any one of claims 1 to 5.

7. The processing device includes: After the diving business accepts an input indicating that the diving service has been provided to the diver, the computer program instructs a processor to further perform a process of updating information regarding the performance of providing the diving service. The diving service management system according to claim 6.

8. The processing device performs the following operations by the computer program giving instructions to the processor: (a) acquiring at least one of evaluation information about a diving business entered by a diver, or (b) the evaluation information of the diver by the diving business; a process of acquiring an evaluation result by performing statistical processing on the evaluation information and storing the evaluation result in a storage device; and further configured to: The diving service management system according to any one of claims 1 to 7.

9. The processing device performs the following operations by the computer program giving instructions to the processor: A process of acquiring multiple fee structures set by a diving business operator for providing diving services and storing them in a storage device; outputting information about the plurality of fee structures in response to a request from a diver; a process of accepting a contract application from a diver based on at least one of the plurality of fee structures; and further configured to: The diving service management system according to any one of claims 1 to 8.

10. The processing device performs the following operations by the computer program giving instructions to the processor: A process of storing information about diving resources that can be provided by a diving equipment provider in the storage device; a process of outputting information about the resource at the request of the diving business; and further configured to: The diving service management system according to any one of claims 1 to 9.

11. a first terminal for use by the diver; Further provided is a second terminal for use by the diving business, The processing device includes: acquiring information about the diver's attributes and information about the diving experience via the first terminal; and providing information about the diver's attributes and information about his / her diving experience to a diving business via the second terminal. The diving service management system according to any one of claims 1 to 10.

12. Further provided is a function of performing machine learning based on information on the diver's attributes and diving experience, and information on the service provision of the diving business operator. The diving service management system according to any one of claims 1 to 11.

Images