Membership management support system

Abstract

To provide a technique to support an improvement in a retention rate of members in an organization that introduces jobs to member belonging to the organization.SOLUTION: A member management support system 10 comprises a model storage unit 20 and a score derivation device 28. The model storage unit 20 stores data of a function approximator generated based on learning data including information indicating a relationship between a plurality of members who belonged to the Silver Human Resources Center at a past time point and the Silver Human Resources Center at the past time point, and information indicating whether or not the plurality of members have left the Silver Human Resources Center. The score derivation device 28 inputs, to the function approximator, information indicating the relationship between members to be analyzed who currently belong to the Silver Human Resources Center and the Silver Human Resources Center at the current time point, and derives an index value related to whether or not the members to be analyzed leave the Silver Human Resources Center in the future.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to data processing technology, and more particularly to a member management support system. [Background technology]

[0002] Silver Human Resources Centers, which are organizations that assist elderly people, such as those who have reached mandatory retirement age, in finding temporary, short-term employment or other light work in response to their wishes, have been established in each region. Patent Document 1 below proposes a technology that makes it possible to use member terminals and client terminals to carry out the many procedures required between the Silver Human Resources Center, the members (elderly) who carry out the work, and the client who orders the work, thereby improving the efficiency of business management. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-99747 Summary of the Invention [Problem to be solved by the invention]

[0004] While the aging of Japanese society is accelerating, the number of members at Silver Human Resources Centers has remained stable or slightly decreased, and Silver Human Resources Centers are being asked to improve their member retention rates.

[0005] The technology disclosed herein has been made in consideration of these issues, and one purpose is to provide a technology that supports improving the retention rate of members in organizations that introduce jobs to their members. [Means for solving the problem]

[0006] In order to solve the above problem, a member management support system according to one aspect of the present disclosure includes a memory unit that stores data of a function approximator created based on learning data including information indicating the past relationship between each of multiple members who previously belonged to an organization that introduces jobs to its members and the organization, and information indicating whether each of the multiple members has left the organization, and an estimation unit that inputs information indicating the current relationship between a member currently belonging to the organization to be analyzed and the organization into the function approximator, and derives an index value indicating whether the member currently being analyzed will leave the organization in the future.

[0007] Any combination of the above components, or any conversion of the expression of the present disclosure between an apparatus, a method, a computer program, a recording medium storing a computer program, etc., is also valid as an aspect of the present disclosure. [Effects of the Invention]

[0008] The technology disclosed herein can help improve the retention rate of members in organizations that introduce jobs to their members. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating a configuration of a member management support system according to an embodiment. [Figure 2] 2 is a block diagram showing functional blocks included in the score derivation device of FIG. 1. FIG. [Figure 3] 10 is a flowchart showing the operation of the score derivation device. [Figure 4] FIG. 10 is a diagram illustrating an example of learning data for creating an engagement model. [Figure 5] 10 is a flowchart showing the operation of the score derivation device. [Figure 6] FIG. 10 is a diagram illustrating an example of a score analysis screen. [Figure 7] FIG. 10 is a diagram illustrating an example of a score analysis screen. [Figure 8] FIG. 10 is a diagram illustrating an example of a member management screen. DETAILED DESCRIPTION OF THE INVENTION

[0010] An outline of an embodiment will be explained. Silver Human Resources Centers are established in each region, and these centers introduce jobs to their members (elderly people) and support their employment. Typically, a Silver Human Resources Center has several hundred to several thousand members. While the aging of Japanese society is accelerating, the number of members at Silver Human Resources Centers has been trending toward maintaining or slightly decreasing, with about 10% of members replacing themselves each year. Silver Human Resources Centers are required to improve their member retention rate.

[0011] Until now, Silver Human Resources Centers have taken a uniform approach to each member, in other words, they have not been able to take an approach that is tailored to each member's situation. In the embodiment, we propose a member management support system that supports Silver Human Resources Centers in taking an approach that is tailored to each member's situation. The member management support system in the embodiment derives an index value (hereinafter also referred to as an "engagement score") that indicates the strength of the relationship between the Silver Human Resources Center and each member, and provides it to Silver Human Resources Center staff. The engagement score can also be considered an index value that indicates the likelihood that a member will leave the Silver Human Resources Center in the future.

[0012] FIG. 1 shows the configuration of a member management support system 10 according to an embodiment. The member management support system 10 is an information processing system including multiple user terminals 12, a core business system 14, a common database (DB) 18, a silver human resources center DB 22, and a score derivation device 28. These devices and systems are connected via a communication network that may include a LAN, a WAN, the Internet, and the like. There is no limit to the number of physical hardware components (e.g., devices and systems) that make up the member management support system 10. For example, each component of the member management support system 10 may be implemented by a single computer, or may be implemented by multiple computers working together.

[0013] Core business system 14 executes information processing to support the core business of the silver human resources center (for example, member management operations, etc.). During the business support processing for the silver human resources center, core business system 14 updates the values ​​of member data stored in member data storage unit 24 (described below) in response to operations by staff of the silver human resources center or autonomously. In other words, core business system 14 updates the member data stored in member data storage unit 24 to the latest state in response to operations by staff of the silver human resources center or autonomously.

[0014] Each of the multiple user terminals 12 is an information processing terminal operated by a silver human resources center employee (hereinafter also referred to as a "user") who uses the core business system 14. The multiple user terminals 12 include user terminal 12a, user terminal 12b, user terminal 12c, and user terminal 12d, which are operated by multiple different users. The multiple different users may be employees of the same silver human resources center, or may be employees of different silver human resources centers. Each of the multiple user terminals 12 may be a computer, a smartphone, or a tablet terminal.

[0015] The common DB 18 is a database server that collectively stores data related to multiple silver human resources centers. The silver human resources center DB 22 is a database server that is provided for each regional silver human resources center and stores data related to the silver human resources center in each region. Although one silver human resources center DB 22 is depicted in Figure 1, in reality, multiple silver human resources center DBs 22 corresponding to multiple silver human resources centers are provided.

[0016] The score derivation device 28 is an information processing device that derives the engagement score of each member belonging to the Silver Human Resources Center. The function of the score derivation device 28 will be described in detail later.

[0017] 1 includes a block diagram showing the functional blocks of the core business system 14, the common database 18, and the Silver Human Resources Center database 22. Each block shown in the block diagram in this specification can be realized in hardware terms by computer processors, CPUs, memory, and other elements, electronic circuits, and mechanical devices, and in software terms by computer programs, etc. However, the functional blocks shown here are realized by the cooperation of these elements. Therefore, it will be understood by those skilled in the art that these functional blocks can be realized in various ways by combining hardware and software.

[0018] The common DB 18 includes a model storage unit 20. The model storage unit 20 stores data of a function approximator (hereinafter also referred to as an "engagement model") that derives an engagement score for each member belonging to a silver human resources center. As will be described in detail later, the engagement model is a mathematical model (in this embodiment, a neural network) created by machine learning based on training data that includes information indicating the past relationship between each of multiple members who previously belonged to the silver human resources center and the silver human resources center, and information indicating whether each of the multiple members has withdrawn from the silver human resources center.

[0019] The Silver Human Resources Center DB 22 includes a member data storage unit 24 and a member score storage unit 26. The member data storage unit 24 stores various data (such as attribute information) relating to each of the multiple members belonging to the Silver Human Resources Center. The data stored in the member data storage unit 24 includes multiple items of data, which will be described later in relation to FIG. 4. The member score storage unit 26 stores the engagement scores of each of the multiple members derived using an engagement model. In an embodiment, the engagement score of each member is derived once a month, and the member score storage unit 26 stores the monthly engagement score of each member.

[0020] The core business system 14 includes a management screen generation unit 15 and a management screen provision unit 16. A computer program that implements the functions of these multiple functional blocks may be installed in the storage of the core business system 14. The processor (CPU, etc.) of the computer of the core business system 14 may perform the functions of these multiple functional blocks by reading this computer program into main memory and executing it.

[0021] The management screen generation unit 15 generates data for a screen (hereinafter also referred to as a "management screen") for supporting the management of members at the Silver Human Resources Center. The management screen provision unit 16 transmits the data of the management screen generated by the management screen generation unit 15 to the user terminal 12, and causes the user terminal 12 to display the management screen.

[0022] Figure 2 is a block diagram showing the functional blocks of the score derivation device 28 of Figure 1. The score derivation device 28 includes a processing unit 30 and a communication unit 32. The processing unit 30 executes various data processing operations related to the derivation of the engagement scores of members belonging to the silver human resources center. The communication unit 32 communicates with external devices according to a predetermined communication protocol. The processing unit 30 transmits and receives data to and from the common DB 18 and the silver human resources center DB 22 via the communication unit 32.

[0023] The processing unit 30 includes a member data acquisition unit 34, a model generation unit 36, a model storage unit 38, a model acquisition unit 40, an estimation unit 42, and a score storage unit 44. An analysis support program, which is a computer program that implements the functions of these multiple functional blocks, may be installed in the storage of the score derivation device 28. The processor (CPU, etc.) of the score derivation device 28 may perform the functions of the multiple functional blocks included in the processing unit 30 by reading the analysis support program into main memory and executing it.

[0024] The operation of the member management support system 10 of the embodiment configured as above will now be described. FIG. 3 is a flowchart showing the operation of score derivation device 28. FIG. 3 shows the process of creating an engagement model for members of one silver human resources center. Score derivation device 28 executes the process shown in FIG. 3 for each silver human resources center and creates multiple engagement models corresponding to the multiple silver human resources centers. Score derivation device 28 may periodically update the multiple engagement models corresponding to the multiple silver human resources centers, for example, once a year.

[0025] Hereinafter, the Silver Human Resources Center that creates the engagement model will also be referred to as the "target center." The base year for creating the engagement model will also be referred to as the "base year," and the base year and month for creating the engagement model will also be referred to as the "base year and month."

[0026] The member data acquisition unit 34 of the score derivation device 28 acquires past member data of the target center stored in the member data storage unit 24 from the silver human resources center DB 22 corresponding to the target center (S10). The past member data is used as learning data (in other words, training data) for creating an engagement model. The past member data also includes information indicating the relationship between each of the multiple members who belonged to the target center at a past time and the target center at a past time, and information indicating whether each of the multiple members has withdrawn from the target center.

[0027] A member who previously belonged to a target center refers to a member who belonged to the target center at a time prior to the time the engagement model was created (i.e., the present time), regardless of whether or not the member belonged to the target center at the time the engagement model was created (i.e., the present time). For example, when creating an engagement model based on April 1, 2021, the member data acquisition unit 34 may acquire member data from April 1, 2020 to March 31, 2021 (i.e., member data for the past year) regarding multiple members who belonged to a silver human resources center as of April 1, 2020.

[0028] Figure 4 shows an example of training data for creating an engagement model. The training data includes input data containing attribute information about members and output data indicating the correct answer regarding the strength of the relationship between the Silver Human Resources Center and the member. Specifically, the input data includes information indicating the past relationship between each of multiple members who previously belonged to the target center and the target center. The output data is data indicating whether each of the multiple members has withdrawn from the target center.

[0029] For example, when creating an engagement model based on April 1, 2021, the member data acquisition unit 34 may acquire pairs of input data and output data for each of Mr. A and Mr. B, who were affiliated with the Silver Human Resources Center as of April 1, 2020. This input data may be aggregated data from April 1, 2020 to March 31, 2021. This output data may be data indicating whether or not the person withdrew from the Silver Human Resources Center by March 31, 2020.

[0030] The input data includes the period of affiliation with the target center (length of membership), reason for joining the target center, employment record at the target center, number of medical records, number of training sessions, whether or not the member is an officer, app usage record, and age. The member data acquisition unit 34 acquires employment record at the target center for the past year from the reference month, and acquires employment record (number of employment cases) for each unit period of three months. The number of medical records is data indicating the contact record between the target center and the member, and can also be considered the number of contacts. The member data acquisition unit 34 acquires the number of medical records without warnings (normal contacts with no warning flag set, etc.) and the number of medical records with warnings (important contacts with a warning flag set, complaint responses, etc.).

[0031] The number of training sessions is the number of times a member has attended training at the target center. Whether or not a member is an officer is data indicating whether or not the member was appointed as an officer in the reference year and month. Whether or not an app is used is data indicating whether or not an application that supports communication between the Silver Human Resources Center and the member (for example, one that displays job announcements or distribution details) was used in the reference year and month.

[0032] The output data indicates whether or not a member has withdrawn from the target center by the base month or the end of the base fiscal year. In the embodiment, the member data acquisition unit 34 sets the value of the output data of a certain member to "0" if the member withdraws by the end of the base fiscal year. On the other hand, if the member does not withdraw by the end of the base fiscal year, in other words, if the member continues to be a member after the base month and year, the value of the output data is set to "100."

[0033] Returning to Figure 3, the model generation unit 36 ​​of the score derivation device 28 generates an engagement model based on the learning data including the input data and output data shown in Figure 4 (S11). The model generation unit 36 ​​may be implemented as a program module that uses functions and codes provided by a known software library for machine learning.

[0034] The engagement model of the embodiment is a neural network having an input layer, one or more intermediate layers, and an output layer. The engagement model of the embodiment receives the input data shown in FIG. 4 at the input layer and outputs the output data shown in FIG. 4 at the output layer. The output data is a value between 0 and 100. The closer the output data is to 0, the more likely the member is to withdraw from the Silver Human Resources Center. Conversely, the closer the output data is to 100, the less likely the member is to withdraw from the Silver Human Resources Center; in other words, the more likely the member is to continue their affiliation with the Silver Human Resources Center.

[0035] The model storage unit 38 of the score derivation device 28 transmits the data of the engagement model generated by the model generation unit 36 ​​to the common DB 18 and stores it in the model storage unit 20 (S12). The model storage unit 20 of the common DB 18 stores multiple engagement models corresponding to multiple silver human resources centers, and each engagement model is updated once a year.

[0036] Figure 5 is also a flowchart showing the operation of score derivation device 28. Figure 5 shows the process of deriving an engagement score for members of one silver human resources center. Score derivation device 28 executes the process shown in Figure 5 for each silver human resources center and derives the engagement score for members belonging to each silver human resources center. Hereinafter, the silver human resources center for which the engagement score of a member should be derived is also referred to as the "target center."

[0037] The model acquisition unit 40 of the score derivation device 28 acquires engagement model data of the target center pre-stored in the model storage unit 20 from the common DB 18 (S20). The member data acquisition unit 34 of the score derivation device 28 acquires current member data of the target center stored in the member data storage unit 24 from the silver human resources center DB 22 corresponding to the target center (S21). The current member data is used to derive the member's engagement score.

[0038] The current member data includes information indicating the current relationship between the target center and the members to be analyzed who belong to the target center at the current time (in other words, at the time the engagement score is derived). The members to be analyzed may be all members who belong to the target center, or may be a portion of members designated by staff of the target center, etc. The member data acquisition unit 34 acquires input data for multiple items shown in Figure 4 as the current member data.

[0039] For example, if Mr. A and Mr. B are designated as members to be analyzed from among the members currently belonging to the target center, the member data acquisition unit 34 acquires the input data of Mr. A and the input data of Mr. B. Furthermore, for example, if the engagement score of a member is to be calculated for March of fiscal year 2021, the target year is fiscal year 2021, and March of fiscal year 2021 (i.e., March 2022) is the target year and month, and acquires input data for the multiple items shown in FIG.

[0040] The estimation unit 42 of the score derivation device 28 inputs information indicating the current relationship between the target center and the member to be analyzed who belongs to the target center at the current time (in other words, the time of deriving the engagement score) into the engagement model. Based on the value output from the engagement model, the estimation unit 42 derives an index value regarding whether the member to be analyzed will withdraw from the target center in the future (S22).

[0041] Specifically, the estimation unit 42 inputs input data for each of the multiple members to be analyzed into an engagement model. The estimation unit 42 obtains the output value (a value between 0 and 100) of the engagement model corresponding to the input data for each member to be analyzed as the engagement score for each member to be analyzed. For example, if Mr. A and Mr. B are designated as members to be analyzed from among the members currently belonging to the target center, the estimation unit 42 derives the engagement scores for each of Mr. A and Mr. B.

[0042] The score storage unit 44 of the score derivation device 28 serves as a score output unit and outputs to the outside the engagement scores of each analyzed member belonging to the target center, derived by the estimation unit 42. In the embodiment, the score storage unit 44 transmits the engagement scores of each analyzed member to the silver human resources center DB 22 corresponding to the target center, and stores them in the member score storage unit 26 (S23). In the embodiment, the score derivation device 28 derives and records the engagement scores of each member once a month, but the frequency of deriving the engagement scores may be any period, for example, once every three months.

[0043] As a modified example, the score storage unit 44 may store the engagement score of each member to be analyzed in a local storage device. Furthermore, the score derivation device 28 may include a score presentation unit as the score output unit instead of the score storage unit 44. The score presentation unit may transmit the engagement score of each member to be analyzed to a predetermined display device (e.g., user terminal 12) for display.

[0044] Next, a user interface for presenting the engagement score to the user will be described.

[0045] The management screen generation unit 15 of the core business system 14 generates data for a screen (score analysis screen 50 and score analysis screen 60, described below) that supports the analysis of member engagement scores as one of the management screens. Hereinafter, the silver human resources center to which the user who requested the score analysis screen 50 or score analysis screen 60 belongs is also referred to as the "target center." The management screen generation unit 15 reads out the engagement scores of each member stored in the member score storage unit 26 of the silver human resources center DB 22 corresponding to the target center, in other words, the engagement scores of each member belonging to the target center. The management screen generation unit 15 generates the score analysis screen 50 or score analysis screen 60 based on the engagement scores of each member belonging to the target center.

[0046] The management screen providing unit 16 of the core business system 14, as an information providing unit, transmits data of the score analysis screen 50 generated by the management screen generating unit 15 to the user terminal 12, and displays the score analysis screen 50 on the user terminal 12. In addition, the management screen providing unit 16 transmits data of the score analysis screen 60 generated by the management screen generating unit 15 to the user terminal 12, and displays the score analysis screen 60 on the user terminal 12.

[0047] 6 shows an example of the score analysis screen 50. When a target year and target month (i.e., target year and month) are specified by the user, the management screen generation unit 15 acquires the engagement scores for the target year and month of multiple members belonging to the target center from the silver human resources center DB 22, and generates the score analysis screen 50 based on the engagement scores for the target year and month of each member.

[0048] The score analysis screen 50 includes a member score list 52 and score distribution information 54. The member score list 52 shows the member number, name, and engagement score for the target year and month of each member belonging to the target center. The score distribution information 54 is information showing the results of tallying the engagement scores of each member belonging to the target center, and includes a bar graph and table showing the number of members in each score range. The score analysis screen 50 allows the user to easily view the engagement scores of each member for the target year and month, as well as the distribution of engagement scores across all Silver Human Resources Centers.

[0049] FIG. 7 shows an example of a score analysis screen 60. When the user specifies only the target year but not the target month, the management screen generation unit 15 acquires the engagement scores for the target year of multiple members belonging to the target center from the silver human resources center DB 22. The management screen generation unit 15 acquires the engagement scores for each month from April to March of the target year as the engagement scores for the target year. The management screen generation unit 15 generates a score analysis screen 60 based on the engagement scores for each member for the target year.

[0050] The score analysis screen 60 includes a member score list 62 and score distribution information 64. The member score list 62 shows the member number, name, and engagement score of each member belonging to the target center. The member score list 62 shows the chronological changes in the engagement score of each member during the target year. In the embodiment, one unit period is three months, and the management screen generation unit 15 sets the average value of the engagement score for each unit period in the member score list 62. For example, the average value of the engagement scores for member AAAA in April, May, and June (the value is 91 in Figure 7) is set in the member score list 62 as the engagement score for April to June. Note that blank cells in the member score list 62 in Figure 7 indicate periods during which an engagement score cannot be derived due to the timing of joining or leaving the Silver Human Resources Center.

[0051] The management screen generation unit 15 generates score distribution information 64 showing the time series change in the number of members for each engagement score band in the target year based on the time series change in the engagement scores of each of the Silver Human Resources Center's multiple members for the target year. The management screen generation unit 15 may also derive the time series change in the number of members for each engagement score band in the target year based on the engagement scores of each member for multiple unit periods within the target year. The score distribution information 64 includes a bubble chart and a table showing the time series change in the number of members for each engagement score band. The score analysis screen 60 allows the user to easily understand the time series change in the engagement score of each member and the time series change in the engagement score of the Silver Human Resources Center as a whole.

[0052] Returning to FIG. 6 , the score analysis screen 50 further includes a management selection button 56. When a user selects a specific member (typically a member with a low engagement score, hereinafter also referred to as the “target member”) on the score analysis screen 50 and inputs a selection operation on the management selection button 56, the management screen generation unit 15 acquires detailed information about the target member (e.g., attribute information and employment performance information) stored in the member data storage unit 24 from the silver human resources center DB 22 corresponding to the target center. The management screen generation unit 15 generates data for a member management screen 70 that displays detailed information about the target member as one of the management screens. The management screen provision unit 16 transmits the data for the member management screen 70 generated by the management screen generation unit 15 to the user terminal 12, and causes the member management screen 70 to be displayed on the user terminal 12.

[0053] FIG. 8 shows an example of a member management screen 70. The member management screen 70 includes a member information list 72, work history 74, a member directory button 76, and a message send button 78. The member information list 72 shows attribute information for each of multiple members, including the target member. The management screen generation unit 15 sets the member information list 72 to a state in which the information for the target member is selected. For example, the management screen generation unit 15 may display the information for the target member in a more emphasized manner than the information for other members, or may highlight only the information for the target member.

[0054] The management screen generation unit 15 also sets the target member's employment history information acquired from the Silver Human Resources Center DB 22 in the employment history 74. The employment history information is information indicating the target member's employment history in jobs introduced by the target center. The employment history information includes the client's name, job content, and employment period. In this way, by providing the user with the member management screen 70 that shows the attribute information and employment history of the member selected by the user on the score analysis screen 50, the user can be supported in taking an approach that suits each member's situation.

[0055] When a selection operation is input for the member directory button 76 on the member management screen 70 in which the target member has been selected, the management screen generation unit 15 generates a member directory screen including detailed information of the target member (contact information, desired occupation, etc.). The management screen provision unit 16 displays the member directory screen on the user terminal 12. This can assist the user in easily providing employment information to the target member by telephone, letter, etc.

[0056] Furthermore, when a selection operation is input for the message send button 78 on the member management screen 70 in which the target member is selected, the management screen generation unit 15 generates a send screen for sending a message to the target member's information terminal (smartphone, etc.) using a short message service or email. The management screen provision unit 16 displays the send screen on the user terminal 12. This helps the user to easily provide messages such as the latest job openings to the target member.

[0057] According to the member management support system 10 of the embodiment, by visualizing the engagement score of each member, it is possible to support the staff of the silver human resources center in appropriately approaching each member according to the relationship between each member and the silver human resources center (i.e., the strength of the relationship, the likelihood of withdrawal, etc.), thereby supporting the improvement of the member retention rate at the silver human resources center.

[0058] Furthermore, according to the member management support system 10 of the embodiment, an engagement model is generated and updated based on learning data including information indicating the relationship between each member and the Silver Human Resources Center and information indicating whether each member has withdrawn from the Silver Human Resources Center, thereby enabling an accurate determination of the engagement score for each member. Furthermore, by using at least one of the following information indicating the relationship between each member and the Silver Human Resources Center: length of membership, membership date, employment record, and contact record, a useful engagement score can be more easily obtained.

[0059] The present disclosure has been described above based on examples. The contents described in the examples are merely examples, and it will be understood by those skilled in the art that various modifications are possible in the combination of the components and processing steps of the examples, and that such modifications are also within the scope of the present disclosure.

[0060] The technical concept described in the examples is not limited to determining the engagement score of members belonging to a Silver Human Resources Center. For example, it can be widely applied to determining the strength of the relationship (engagement score) between an organization that introduces jobs to members and the members to be analyzed who belong to that organization.

[0061] Any combination of the above-described examples and modifications is also useful as an embodiment of the present invention. A new embodiment resulting from a combination will have the combined effects of the combined examples and modifications. It will also be understood by those skilled in the art that the functions to be performed by each constituent element in the claims can be realized by each component shown in the examples and modifications, either individually or in combination. [Explanation of symbols]

[0062] 10 Member management support system, 12 User terminal, 14 Core business system, 15 Management screen generation unit, 16 Management screen provision unit, 20 Model storage unit, 28 Score derivation device, 36 Model generation unit, 42 Estimation unit.

Claims

1. an estimation unit that derives an index value regarding whether a member to be analyzed will withdraw from an organization in the future, based on information indicating past relationships between each of a plurality of members who belonged to an organization that introduces jobs to its members and the organization, information indicating whether each of the plurality of members has withdrawn from the organization, and information indicating current relationships between a member to be analyzed who currently belongs to the organization and the organization; an information providing unit that provides a user with information indicating the time-series change in the number of members for each index value range based on the time-series change in the index value of each of the plurality of members of the organization; A member management support system comprising:

2. a storage unit that stores data of a function approximator created based on learning data including information indicating a relationship between each of the plurality of members and the organization at the past time point and information indicating whether each of the plurality of members has withdrawn from the organization; the estimation unit inputs information indicating the current relationship between the member to be analyzed and the organization into the function approximator, and derives an index value regarding whether the member to be analyzed will withdraw from the organization in the future; 2. The member management support system according to claim 1.

3. a generation unit that generates the function approximator based on learning data including information indicating relationships between each of a plurality of members who belonged to the organization at a past time and the organization at the past time, and information indicating whether each of the plurality of members has withdrawn from the organization; 3. The member management support system according to claim 2.

4. The information providing unit further provides score information indicating the index value of each of a plurality of members of the organization to the user; When a specific member is selected by the user from the score information, the information providing unit further provides the user with information indicating the employment performance of the specific member in the organization.

3. The member management support system according to claim 1.

5. The information indicating the relationship includes at least one of the period of membership in the organization, the reason for joining the organization, employment record at the organization, and contact record with the organization.

3. The member management support system according to claim 1.

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