Person selection method, device, and program

Abstract

In the present invention, a customer service representative is selected who matches the skin of a customer. A method that is one embodiment of the present invention includes: a step for specifying the features of the skin of a first person; and a step for selecting, from a plurality of second people, a person having the same skin features as the skin features of the first person, or has skin features similar to the skin features of the first person.

Description

[Technical Field]

[0001] The present invention relates to a person selection method, device, and program. [Background technology]

[0002] In various stores, sales staff (hereinafter also referred to as "customer service staff") have traditionally served customers who visited the store. For example, in stores selling cosmetics, beauty consultants measure the condition of customers' skin and provide skin counseling to customers.

[0003] In order to support the allocation of an appropriate responder to a customer, Patent Document 1 proposes a responder to respond to the customer from among a plurality of responders based at least on the response record and the response status. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2017-174096 Summary of the Invention [Problem to be solved by the invention]

[0005] However, with conventional methods, customers have few opportunities to be served by a service person who understands their skin concerns firsthand.

[0006] Therefore, the present invention aims to select a waiter suited to the customer's skin. [Means for solving the problem]

[0007] One embodiment of the present invention is a method that includes identifying skin characteristics of a first person and selecting, from a plurality of second people, people that have skin characteristics that are the same as or similar to the skin characteristics of the first person. [Effects of the Invention]

[0008] According to the present invention, it is possible to select an attendant suitable for the customer's skin. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating an overall configuration according to an embodiment of the present invention. [Figure 2] 1 is a functional block diagram of a person selection device according to an embodiment of the present invention; [Figure 3] 10 is a flowchart of a person selection process according to an embodiment of the present invention. [Figure 4] FIG. 1 is a diagram for explaining skin characteristics identified based on genes according to one embodiment of the present invention. [Figure 5] FIG. 1 is a diagram for explaining skin characteristics identified based on genes according to one embodiment of the present invention. [Figure 6] 1 is a block diagram showing an example of a hardware configuration of a person selection device according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] This specification mainly describes an embodiment of customer service in the sale of cosmetics, but the present invention is not limited to this and can also be applied to customer service in the sale of supplements, health foods and drinks, customer service in the sale of beauty equipment, and customer service in aesthetic salons. This specification mainly describes embodiments of customer service in stores and over the Internet, but the present invention is not limited to these and can also be applied to customer service over the phone. Although this specification mainly describes an embodiment in which a host is selected when serving a customer, the present invention is not limited to this and can also be applied to a case in which a host is selected when booking a service.

[0012] <Overall composition> FIG. 1 is a diagram showing the overall configuration according to one embodiment of the present invention.

[0013] Example 1 In one embodiment of the present invention, a server can be selected for in-store customer service. Specifically, the person selection device 10 selects, from among multiple servers, a server 11 having skin characteristics identical to or similar to the skin characteristics of a customer 21 visiting the store. The selected server then serves the customer.

[0014] <Example 2> In one embodiment of the present invention, a service provider can be selected for online customer service (e.g., customer service via chat, messages, emails, etc.). Specifically, a customer 21 uses a customer terminal 20 to access a website that sells cosmetics and the like. The customer 21 then requests online customer service using the customer terminal 20. The person selection device 10 then selects, from among multiple service providers, a service provider 11 that has skin characteristics identical to or similar to the skin characteristics of the customer 21. The selected service provider then provides service to the customer.

[0015] <Function block> 2 is a functional block diagram of a person selection device 10 according to an embodiment of the present invention. As shown in FIG. 2, the person selection device 10 can include an identification unit 101, a selection unit 102, a customer skin characteristic storage unit 103, and a customer skin characteristic storage unit 104. Furthermore, the person selection device 10 can function as the identification unit 101 and the selection unit 102 by executing a program.

[0016] For example, a first person (e.g., a customer) is a person who gives beauty advice to a second person (e.g., a customer such as a beauty consultant), and the second person (e.g., a customer such as a beauty consultant) is a person who receives beauty advice from the first person (e.g., a customer).

[0017] The identification unit 101 identifies the skin characteristics of a first person (e.g., a customer). For example, the identification unit 101 acquires information for identifying the first person (e.g., the customer's ID, the customer's name, etc.). Furthermore, the identification unit 101 refers to the skin characteristics of the first person in the customer skin characteristic storage unit 103 based on the information for identifying the first person.

[0018] The selection unit 102 selects, from a plurality of second persons (for example, a plurality of waiters at a store), a person who has skin features that are the same as or similar to the skin features of the first person identified by the identification unit 101. The selection unit 102 outputs (for example, displays) information about the selected second person.

[0019] The selection unit 102 can select and output a plurality of persons having skin characteristics similar to those of the first person in order of most similar. The selection unit 102 can also select a person from the plurality of second persons who is available to serve customers (for example, a person who is not currently serving customers). The selection unit 102 can also select a person from the plurality of second persons who is older than the first person (i.e., a person who can give advice to the first person about future skin changes based on their own experience of dealing with past skin changes).

[0020] The customer skin characteristic storage unit 103 stores information about the skin characteristics of a first person (e.g., a customer). For example, the customer skin characteristic storage unit 103 stores genetic information about the first person. Also, for example, the customer skin characteristic storage unit 103 stores measured values ​​of the skin condition of the first person. Also, for example, the customer skin characteristic storage unit 103 stores the results of a medical interview about the first person's skin.

[0021] The customer service person skin characteristic storage unit 104 stores information about the skin characteristics of a second person (e.g., a customer service person). For example, the customer service person skin characteristic storage unit 104 stores genetic information about the second person. Also, for example, the customer service person skin characteristic storage unit 104 stores measured values ​​of the second person's skin condition. Also, for example, the customer service person skin characteristic storage unit 104 stores the results of a medical interview about the second person's skin.

[0022] It is assumed that permission or consent has been obtained in advance for the genetic information, etc. of the first person and the genetic information, etc. of the second person to be stored.

[0023] <Skin characteristics> Here, we will explain how to identify skin characteristics. Below, we will explain the method in three parts: <<Identification based on genes>>, <<Identification based on measurements of skin condition>>, and <<Identification based on the results of a skin-related interview>>.

[0024] Gene-based identification In one embodiment of the present invention, skin characteristics of a first person (e.g., a customer) and a second person (e.g., a server) are identified based on genes. For example, the skin characteristics are identified based on genetic SNPs (Single Nucleotide Polymorphisms). For example, the genes are related to stratum corneum moisture, dermal collagen degradation, vascular function, UV sensitivity of skin, skin antioxidants, skin problems, body odor, and acne. This will be described in detail below with reference to FIGS. 4 and 5.

[0025] 4 is a diagram for explaining skin characteristics identified based on genes according to one embodiment of the present invention. In one embodiment of the present invention, a first person (e.g., a customer) and a second person (e.g., a waiter) are identified based on the seven genes shown in FIG. 4 (specifically, genes related to stratum corneum moisture, dermal collagen degradation, vascular function, UV sensitivity of skin, antioxidation of skin, skin trouble, body odor, and acne). 7(Because there are three groups for each of the seven genes)

[0026] <<Number 1>> We will explain number 1 in Figure 4. The gene is "BLMH," the SNP (RS number) is "rs1050565," and the function is "stratum corneum moisturization." There are three groups: "Homo1," "Hetero," and "Homo2."

[0027] <<Number 2>> We will explain number 2 in Figure 4. The gene is "MMP-1," the SNP (RS number) is "rs1799750," and the function is "dermal collagen degradation." There are three groups: "Homo1," "Hetero," and "Homo2."

[0028] <<Number 3>> Let us explain number 3 in Figure 4. The gene is "VEGFA," the SNP (RS number) is "rs833061," and the function is "vascular function." There are three groups: "Homo1," "Hetero," and "Homo2."

[0029] <<Number 4>> Let us explain number 4 in Figure 4. The gene is "OCA2", the SNP (RS number) is "rs74653330", and the function is "skin UV sensitivity". There are three groups: "Homo1", "Hetero", and "Homo2".

[0030] <<Number 5>> Let us explain number 5 in Figure 4. The gene is "S0D2", the SNP (RS number) is "rs4880", and the function is "skin antioxidant". There are three groups: "Homo1", "Hetero", and "Homo2".

[0031] <<Number 6>> Let us now consider number 6 in Figure 4. The gene is "TNF(a)", the SNP (RS number) is "rs1799724", and the function is "skin problems". There are three groups: "Homo1", "Hetero", and "Homo2".

[0032] <<Number 7>> Let us explain number 7 in Figure 4. The gene is "ABCC11", the SNP (RS number) is "rs17822931", and the function is "body odor, acne". There are three groups: "Homo1", "Hetero", and "Homo2".

[0033] FIG. 5 is a diagram illustrating skin characteristics identified based on genes according to an embodiment of the present invention. As shown in FIG. 5, a first person (e.g., a customer) and a second person (e.g., a waiter) are grouped into 2187 (=3 7 (Because there are three groups for each of the seven genes)

[0034] By using seven-digit numbers like this, the genetic similarity between groups becomes clear at a glance. It is easy to see which SNPs match and which SNPs differ. For example, "1111111," "1111112," and "1111113" match six SNPs and differ in only one SNP (the seventh SNP) ("1111111" indicates that the seventh SNP is Homo1, "1111112" indicates that the seventh SNP is Hetero, and "1111113" indicates that the seventh SNP is Homo2).

[0035] <<When there are two groups of genes>> In the above, we have explained the case where each gene is divided into three groups (specifically, three groups: "Homo1", "Hetero", and "Homo2"). However, in one embodiment of the present invention, each gene may be divided into two groups. In other words, the first person (e.g., a customer) and the second person (e.g., a waiter) may be divided into 128 (=2 7 (Because there are two groups for each of the seven genes)

[0036] Specifically, the cases where Homo1>Hetero≒Homo2 or Homo1≒Hetero>Homo2 are often the case, so the "1", "2", and "3" of Homo1, Hetero, and Homo2 are converted to "1", "2", and "2" or "1", "1", and "2", and then 128 (=2 7 (Because there are two groups for each of the seven genes)

[0037] In the case of genetic identification, the selection unit 102 determines that the skin features of the first person and the second person are identical if the group of the first person (i.e., all seven digits) and the group of the second person (i.e., all seven digits) are identical. Furthermore, the selection unit 102 determines that the skin features of the first person and the second person are similar if a predetermined number of digits of the first person (i.e., a portion of the seven digits) and a predetermined number of digits of the second person (i.e., a portion of the seven digits) are identical. The selection unit 102 can determine that the skin features of the first person and the second person are more similar as the number of identical digits in the seven digits increases.

[0038] In addition, each gene may be weighted (for example, if the genes related to stratum corneum moisture are the same, the skin characteristics of the first person and the skin characteristics of the second person may be determined to be more similar than if the genes related to dermal collagen degradation are the same).

[0039] <<Identification based on skin condition measurements>> In one embodiment of the present invention, the skin characteristics of a first person (e.g., a customer) and a second person (e.g., a server) are determined based on measured values ​​of skin condition. For example, the measured values ​​of skin condition are measured values ​​for each of the following items: Skin condition: sebum amount, pore size, stratum corneum moisture content, stratum corneum barrier (transepidermal water loss), etc. Skin shape: depth of wrinkles, length of wrinkles, area of ​​wrinkles, size of eye bags, prominence of nasolabial folds, degree of sagging, etc. Skin color characteristics: skin color, size of spots, number of spots, darkness of spots, dullness, dark circles around the eyes, etc.

[0040] In the case of identification based on skin condition measurement values, if the measurement values ​​of all items of the first person and the measurement values ​​of all items of the second person are identical, the selection unit 102 determines that the skin features of the first person and the second person are identical. Furthermore, if the measurement values ​​of a predetermined number or more items of the first person and the measurement values ​​of a predetermined number or more items of the second person are identical, the selection unit 102 determines that the skin features of the first person and the second person are similar. The selection unit 102 can determine that the skin features of the first person and the second person are more similar the more items with identical measurement values ​​there are.

[0041] It is also possible to weight each item (for example, if the measurement value of item 1 is the same, it is determined that the skin characteristics of the first person and the second person are more similar than if the measurement value of item 2 is the same).

[0042] <<Identification based on the results of skin-related interviews>> In one embodiment of the present invention, the skin characteristics of a first person (e.g., a customer) and a second person (e.g., a server) are determined based on the results of a skin questionnaire, such as a questionnaire about sun exposure, skin type, skin problems, and earwax status.

[0043] In a specific case based on the results of a skin-related medical interview, if the answers to all of the medical interviews of the first person and the answers to all of the medical interviews of the second person are identical, the selection unit 102 determines that the skin features of the first person and the second person are identical. Furthermore, if the answers to a predetermined number or more of the medical interviews of the first person and the answers to a predetermined number or more of the medical interviews of the second person are identical, the selection unit 102 determines that the skin features of the first person and the second person are similar. The selection unit 102 can determine that the more medical interviews with the same answers there are, the more similar the skin features of the first person and the second person are.

[0044] It is also possible to weight each question (for example, if the answers to Question 1 are the same, it is determined that the skin characteristics of the first person and the second person are more similar than if the answers to Question 2 are the same).

[0045] Below is an example of a skin-related question.

[0046] Question 1: How does your skin change when you get sunburned? Please choose the one answer that best applies to you. Answer 1. It doesn't turn red, it turns black Answer 2. It hardly turns red, but turns black Answer 3. It doesn't turn red very much, but turns black quickly Answer 4. It turns red and then black. A5: Immediate redness followed by slight darkening A6: My skin turns red easily, but it doesn't turn black.

[0047] I would like to ask about your skin type. Question 2: Please choose one that best describes your "usual facial skin condition." Answer 1. Oily skin (moisturized but sticky) Answer 2. Dry oily skin (oily but dry) Answer 3. Dry skin (dry and prone to rashes) Answer 4. Normal skin (moist and fresh) Answer 5: I don't know

[0048] Questionnaire 3: Were you ever diagnosed with atopic dermatitis as a child? Answer 1: Yes Answer 2: No

[0049] Question 4: Please select all that apply to your skin from the list below. Answer 1. I have visited a dermatologist and received treatment for cosmetic problems in the past. Answer 2: I have previously visited a doctor or received treatment for rough skin or rashes (including problems caused by hay fever). A3: Have you ever experienced symptoms such as redness, bumps, or swelling after using cosmetics (e.g., when switching to new products)? A4: Have you ever experienced symptoms such as itching, burning, or tingling after using cosmetics (e.g., when switching to new products)? A5. Have you ever experienced symptoms such as redness, itching, or a rash after coming into contact with precious metals, such as jewelry? Answer 6: Have you ever been diagnosed with atopic dermatitis since your 20s? A7: I was diagnosed with atopic dermatitis before my 20s. Answer 8. I have large moles, birthmarks, scars, or burn marks on my face. A9. Have you ever experienced symptoms such as eczema or hives when exposed to sunlight? A10. Have a family member (parent, sibling, child) diagnosed with atopic dermatitis? Answer 11: None of the above

[0050] Question 5: Is your skin sensitive? Answer 1. Normal Answer 2. Sensitive

[0051] Question 6: Is your skin easily irritated? Answer 1: Yes Answer 2: No

[0052] Question 7: Please choose the answer that best describes the current skin tone of your face. Answer 1. I think it's white. Answer 2. I think it's black. Answer 3. I think it's yellow. Answer 4. I think it's red. Answer 5. I think it's blue. Answer 6. Other

[0053] Question 8: Please choose the answer that best describes the color tendency of your natural skin (areas not exposed to the sun, belly, etc.). Answer 1. I think it's white. Answer 2. I think it's black. Answer 3. I think it's yellow. Answer 4. I think it's red. Answer 5. I think it's blue. Answer 6. Other

[0054] I would like to ask you about your skin problems. Question 9: Do you have dull skin on your face? Answer 1: Yes Answer 2: No

[0055] Question 10. Do you have any spots on your skin? Answer 1: Yes Answer 2: No

[0056] Question 11. Do you have wrinkles on your skin? Answer 1: Yes Answer 2: No

[0057] Question 12: Do you have any noticeable blackheads (clogged pores) on your skin, especially around your nose? Answer 1: Yes Answer 2: No

[0058] Question 13. Does your skin often feel sticky or oily? Answer 1: Yes Answer 2: No

[0059] Question 14: Have you ever had acne or pimples on your skin? Answer 1: Yes Answer 2: No

[0060] Question 15: Does your skin often become dry or flaky? Answer 1: Yes Answer 2: No

[0061] Question 16. Do you have any noticeable pores on your skin? Answer 1: Yes Answer 2: No

[0062] Question 17: Do you have any noticeable acne scars on your skin? Answer 1: Yes Answer 2: No

[0063] Question 18: Do you have any loose skin? Answer 1: Yes Answer 2: No

[0064] Question 19. Do you have dark circles on your skin? Answer 1: Yes Answer 2: No

[0065] I would like to ask you about your earwax condition. Question 20: Which of the following best describes your usual earwax condition? Answer 1: It's damp Answer 2: Dry Answer 3: It varies from day to day.

[0066] <Method> FIG. 3 is a flowchart of a person selection process according to one embodiment of the present invention.

[0067] In step 1 (S1), the identification unit 101 identifies the skin characteristics of a first person (e.g., a customer). For example, the identification unit 101 acquires information for identifying the first person (e.g., the customer's ID, the customer's name, etc.). Next, the identification unit 101 refers to the skin characteristics of the first person in the customer skin characteristic storage unit 103 based on the information for identifying the first person.

[0068] In step 2 (S2), the selection unit 102 selects from a plurality of second persons (e.g., a plurality of customer service staff in a store) a person who has skin characteristics identical to or similar to the skin characteristics of the first person identified in S1.

[0069] The selection unit 102 can select and output a plurality of persons having skin characteristics similar to those of the first person in order of most similar. The selection unit 102 can also select a person from the plurality of second persons who is available to serve customers (for example, a person who is not currently serving customers). The selection unit 102 can also select a person from the plurality of second persons who is older than the first person (i.e., a person who can give advice to the first person about future skin changes based on their own experience of dealing with past skin changes).

[0070] <Effects> Thus, in one embodiment of the present invention, a customer service representative with the same or similar skin characteristics as the customer can provide service. It is highly likely that the customer has the same skin concerns as the customer (or has had similar skin concerns). Therefore, the customer service representative can empathize with the customer's skin concerns and provide service tailored to the customer's skin characteristics (for example, by suggesting cosmetics, dietary recommendations, or exercise recommendations).

[0071] In one embodiment of the present invention, customers and beauty consultants can be matched based on genetic similarities. Just as some people are more likely to redden than others even when exposed to the same amount of UV rays, people's reactivity to UV rays differs depending on their original genetic makeup. It is believed that differences in skin characteristics can be inherited. The skin characteristics of the consultant and the customer are the same or similar, due to genetic factors, rather than environmental factors. Therefore, even if the environmental factors of the consultant and the customer are different, the consultant can empathize with the customer's skin concerns and provide customer service tailored to the customer's skin characteristics (for example, suggesting cosmetics, dietary habits, and exercises).

[0072] In one embodiment of the present invention, customers and beauty consultants can be matched based on the age difference between them. Because skin changes with age, beauty consultants can give advice on future skin changes to the customer based on their own experience dealing with past skin changes.

[0073] <Hardware configuration> FIG. 6 is a block diagram showing an example of the hardware configuration of the person selection device 10 according to one embodiment of the present invention.

[0074] The person selection device 10 has a CPU (Central Processing Unit) 1001, a ROM (Read Only Memory) 1002, and a RAM (Random Access Memory) 1003. The CPU 1001, the ROM 1002, and the RAM 1003 form a so-called computer.

[0075] The person selection device 10 may also have an auxiliary storage device 1004, a display device 1005, an operation device 1006, an I / F (Interface) device 1007, and a drive device 1008. The hardware components of the person selection device 10 are connected to each other via a bus B.

[0076] The CPU 1001 is a computing device that executes various programs installed in the auxiliary storage device 1004 .

[0077] The ROM 1002 is a non-volatile memory. The ROM 1002 functions as a main storage device that stores various programs, data, etc. required for the CPU 1001 to execute various programs installed in the auxiliary storage device 1004. Specifically, the ROM 1002 functions as a main storage device that stores boot programs such as a BIOS (Basic Input / Output System) and an EFI (Extensible Firmware Interface).

[0078] The RAM 1003 is a volatile memory such as a dynamic random access memory (DRAM) or a static random access memory (SRAM). The RAM 1003 functions as a main storage device that provides a working area in which various programs installed in the auxiliary storage device 1004 are expanded when the CPU 1001 executes them.

[0079] The auxiliary storage device 1004 is an auxiliary storage device that stores various programs and information used when the various programs are executed.

[0080] The display device 1005 is a display device that displays the internal state of the person selection device 10 and the like.

[0081] The operation device 1006 is an input device through which the administrator of the person selecting device 10 inputs various instructions to the person selecting device 10 .

[0082] The I / F device 1007 is a communication device that connects to a network and communicates with other devices.

[0083] Drive device 1008 is a device for loading storage medium 1009. The storage medium 1009 here includes media that record information optically, electrically, or magnetically, such as CD-ROMs, flexible disks, and magneto-optical disks. Storage medium 1009 may also include semiconductor memories that record information electrically, such as EPROMs (Erasable Programmable Read Only Memory) and flash memories.

[0084] The various programs to be installed in the auxiliary storage device 1004 are installed, for example, by setting the distributed storage medium 1009 in the drive device 1008 and reading out the various programs recorded on the storage medium 1009 by the drive device 1008. Alternatively, the various programs to be installed in the auxiliary storage device 1004 may be installed by being downloaded from a network via the I / F device 1007.

[0085] Although the examples of the present invention have been described in detail above, the present invention is not limited to the specific embodiments described above, and various modifications and variations are possible within the scope of the gist of the present invention as set forth in the claims.

[0086] This international application claims priority to Japanese Patent Application No. 2021-039278, filed on March 11, 2021, the entire contents of which are hereby incorporated by reference into this international application. [Explanation of symbols]

[0087] 10 Person Selection Device 11 Customer service staff 20 Customer terminal 21 Customer 101 Specific section 102 Selection section 103 Customer skin characteristics memory unit 104 Customer service skin characteristics memory unit 1001 CPU 1002 ROM 1003 RAM 1004 Auxiliary storage device 1005 Display device 1006 Operating device 1007 I / F device 1008 Drive device 1009 Storage medium

Claims

1. A method executed by an information processing device, comprising: identifying skin characteristics of a first person; selecting, from a plurality of second persons, a person having skin characteristics identical to or similar to the skin characteristics of the first person and older than the first person; Including, The method, wherein the skin characteristics are identified based on any of genetics, measurements of skin condition, and results of a skin-related questionnaire.

2. The first person is a person who gives beauty advice to the second person. The method of claim 1 , wherein the second person is a person who receives beauty advice from the first person.

3. The method described in claim 1, wherein the gene is a SNP of the gene.

4. The method according to claim 1, wherein the genes are genes related to stratum corneum moisture, dermal collagen degradation, vascular function, UV sensitivity of skin, antioxidation of skin, skin troubles, body odor, and acne.

5. 2. The method according to claim 1, wherein the measured values ​​of the skin condition are values ​​related to the amount of sebum, size of pores, moisture content of the stratum corneum, stratum corneum barrier (transepidermal water loss), wrinkle depth, wrinkle length, wrinkle area, size of bags under the eyes, prominence of nasolabial folds, degree of sagging, skin color, size of age spots, number of age spots, darkness of age spots, degree of dullness, and degree of dark circles around the eyes.

6. 2. The method according to claim 1, wherein the medical interview is about changes in skin when sunburned, skin type, skin troubles, and earwax condition.

7. an identification unit that identifies skin characteristics of the first person; a selection unit that selects, from a plurality of second persons, a person having the same skin features as the first person or skin features similar to the first person's skin features and older than the first person; Equipped with The information processing device, wherein the skin characteristics are identified based on any of genes, measured values ​​of skin condition, and results of a skin-related medical interview.

8. An information processing device an identification unit for identifying skin characteristics of the first person; a selection unit that selects, from a plurality of second persons, the second person who has the same skin features as the first person or skin features similar to the skin features of the first person and who is older than the first person; It functions as The skin characteristics are identified based on any of genes, measurements of skin condition, and results of a skin-related interview.

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