Information Processing Systems

Abstract

To provide an information processing apparatus capable of outputting information on response status of care staff, an information processing system, an information processing program, and a control method.SOLUTION: A management server 20 includes: a first acquisition unit which acquires event information including information on occurrence time of an event of a cared person; a second acquisition unit which acquires care information including information on arrival time at which staff who responds to the event of the cared person arrives at a predetermined spot; and an output unit which outputs information on the time required for the staff to rush over, on the basis of the event information and the care information.SELECTED DRAWING: Figure 13

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing system, an information processing program, and a control method. [Background technology]

[0002] Japan has seen a remarkable increase in life expectancy due to improvements in living standards, sanitary conditions, and medical standards that have accompanied the country's postwar rapid economic growth. This, coupled with a declining birthrate, has led to an aging society with a high aging rate. In such an aging society, an increase in people requiring nursing care or care due to illness, injury, aging, and other factors is expected. In facilities such as hospitals and elderly welfare facilities (hereinafter simply referred to as "facilities"), caregivers, nurses, and others (hereinafter referred to as "care staff") provide care to care recipients (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2012-205847 Summary of the Invention [Problem to be solved by the invention]

[0004] In such facilities, it is desirable to easily grasp the response status of care staff. For example, by understanding the time it takes for each care staff member to respond to a care recipient, it becomes possible to identify areas for improvement to provide more appropriate care.

[0005] The present invention has been made in view of the above circumstances, and has an object to provide an information processing device, an information processing system, an information processing program, and a control method that are capable of outputting information relating to the response status of care staff. [Means for solving the problem]

[0006] The above-mentioned problems of the present invention are solved by the following means.

[0007] (1) An information processing device comprising: a first acquisition unit that acquires event information including information regarding the time an event of a care recipient occurs; a second acquisition unit that acquires care information including information regarding the arrival time of a staff member corresponding to the event of the care recipient to arrive at a predetermined location; and an output unit that outputs information regarding the time required for the staff member to arrive based on the event information and the care information.

[0008] (2) The information processing device according to (1) above, wherein the time of occurrence of the event includes the time of input indicating that a response to the event will be taken.

[0009] (3) The information processing device according to (1) or (2) above, wherein the information regarding the arrival time at the predetermined point includes information obtained based on an image.

[0010] (4) The information processing device according to any one of (1) to (3) above, wherein the arrival time is the time when the staff member enters the room of the care recipient.

[0011] (5) The information processing device according to any one of (1) to (4) above, wherein the events include at least one of the care recipient getting up, getting out of bed, falling, dropping, and leaving the room.

[0012] (6) The information processing device according to any one of (1) to (5) above, wherein the output unit outputs information relating to the response time required for each staff member or each care recipient.

[0013] (7) An information processing device described in any of (1) to (6) above, wherein the events include the care recipient getting up and getting out of bed, and the output unit outputs information regarding the response time required in association with information regarding the time required for the care recipient to get out of bed from getting up.

[0014] (8) The information processing device according to any one of (1) to (7) above, wherein the first acquisition unit acquires the event information based on information from a first detection unit that detects the event of the care recipient.

[0015] (9) The information processing device described in (8) above, wherein the time of occurrence of the event is the time when the event is detected by the first detection unit or the time when the event is notified to the staff terminal used by the staff.

[0016] (10) The information processing device according to any one of (1) to (9) above, wherein the second acquisition unit acquires the care information based on information from a second detection unit that detects the arrival of the staff member at a predetermined location.

[0017] (11) An information processing system comprising: an information processing device according to any one of (1) to (10) above; a first detection unit that detects the event of the care recipient; and a second detection unit that detects the arrival of the staff member at a predetermined location.

[0018] (12) The information processing system described in (11) above, wherein the first detection unit includes at least one of a sensor that detects the event of the care recipient and a care call unit that allows the care recipient to notify the staff of the event.

[0019] (13) An information processing program for causing a computer to execute a process including the steps of: (a) acquiring event information including information regarding the time an event of a care recipient occurs; (b) acquiring care information including information regarding the time when a staff member responding to the event of the care recipient arrives at a predetermined location; and (c) outputting information regarding the time required for the staff member to arrive based on the event information and the care information.

[0020] (12) A method for controlling an information processing system, comprising the steps of: (a) acquiring event information including information regarding the time an event of a care recipient occurs; (b) acquiring care information including information regarding the arrival time of a staff member responding to the event of the care recipient to arrive at a predetermined location; and (c) outputting information regarding the time required for the staff member to arrive based on the event information and the care information. [Effects of the Invention]

[0021] According to the present invention, information regarding the time required for the care staff to arrive at a predetermined location from the time an event occurs in the care recipient is output, thereby making it possible to output information regarding the response status of the care staff. [Brief explanation of the drawings]

[0022] [Figure 1] 1 is a diagram illustrating an example of the overall configuration of a monitoring system according to an embodiment; [Figure 2] FIG. 10 is a schematic diagram illustrating a detection unit installed around the bed in the care recipient's room. [Figure 3] 2 is a block diagram illustrating a schematic configuration of a detection unit shown in FIG. 1. FIG. [Figure 4] 2 is a block diagram illustrating a schematic configuration of a management server shown in FIG. 1. FIG. [Figure 5] 2 is a block diagram showing a schematic configuration of the information manager terminal shown in FIG. 1. FIG. [Figure 6] 2 is a block diagram showing a schematic configuration of the staff terminal shown in FIG. 1. FIG. [Figure 7] 5 is a functional block diagram illustrating the main functions of a control unit shown in FIG. 4. [Figure 8] 8 is an example of event information and care information acquired by a first acquisition unit and a second acquisition unit shown in FIG. 7. [Figure 9] 8 is an example of information relating to the time required for emergency response output by the output unit shown in FIG. 7. [Figure 10]8 is another example of information relating to the time required for emergency response output by the output unit shown in FIG. 7. [Figure 11] 10 is another example of information relating to the time required for emergency response output by the output unit shown in FIG. 7. [Figure 12] 10 is another example of information relating to the time required for emergency response output by the output unit shown in FIG. 7. [Figure 13] 1 is a flowchart illustrating a processing procedure of an information processing method according to an embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0023] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. In the drawings, the same elements are denoted by the same reference numerals, and duplicate explanations will be omitted. Furthermore, the dimensional proportions in the drawings are exaggerated for the sake of explanation, and may differ from the actual proportions.

[0024] FIG. 1 is a diagram illustrating an example of the overall configuration of a monitoring system 1 (information processing system) according to one embodiment, and FIG. 2 is a schematic diagram illustrating an example of a detection unit installed around the bed in the room of a care recipient.

[0025] As shown in FIG. 1, the monitoring system 1 includes multiple detection units 10, a management server 20, an information manager terminal 30, and one or more staff terminals 40. These are connected to each other so that they can communicate with each other via a network 50, such as a wired or wireless LAN (Local Area Network), a telephone network, or a data communication network. The network 50 may include relay devices such as repeaters, bridges, routers, or cross-connects that relay communication signals. In the example shown in FIG. 1, the detection units 10, management server 20, information manager terminal 30, and staff terminal 40 are connected to each other so that they can communicate with each other via a network 50, such as a wireless LAN (e.g., a LAN conforming to the IEEE 802.11 standard) that includes an access point 51.

[0026] The monitoring system 1 is installed in an appropriate location depending on the care recipient 70. The care recipient 70 may be, for example, a patient who requires nursing due to illness or injury, a care recipient who requires care due to a decline in physical ability due to aging, or a person living alone. In particular, from the perspective of enabling early detection and early response, the care recipient 70 may be someone who needs to be notified when a predetermined inconvenient event, such as an abnormal condition, occurs. For this reason, the monitoring system 1 is suitably installed in buildings such as hospitals, elderly care facilities, and residences depending on the type of care recipient 70. In the example shown in FIG. 1, the monitoring system 1 is installed in a facility having multiple rooms (living rooms) where multiple care recipients 70 reside, and multiple rooms including a care station.

[0027] The detection units 10 are arranged in each room, which is the observation area of ​​the care recipient 70. In the example shown in FIG. 1, four detection units 10 are arranged in each room of the care recipients 70, namely, A, B, C, and D. As shown in FIG. 2, the observation area of ​​the detection units 10 includes a bed 60. Care staff (staff) 80 who provide care such as nursing or nursing care to the care recipient 70 each carry a staff terminal 40, which is a mobile terminal. However, the location and number of each component included in the monitoring system 1 are not limited to the example shown in FIG. 1. For example, the management server 20 does not have to be arranged in the care station, but may be an external server unit connected to the network 50.

[0028] Care also broadly includes care provided by care staff 80 to the care recipient 70, including assistance with daily living such as meals, fluid intake, excretion, bathing, cleaning, and vital signs checks (measurement of body temperature, blood pressure, pulse rate, etc.).

[0029] (Detection unit 10) 3 is a block diagram showing a schematic configuration of the detection unit. As shown in the figure, the detection unit 10 includes a control unit 11, a communication unit 12, a camera 13, a care call unit 14, a voice input / output unit 15, and a pause switch 16, which are interconnected by a bus. Here, the detection unit 10 corresponds to a specific example of the first detection unit and the second detection unit of the present invention.

[0030] The control unit 11 is configured with a CPU (Central Processing Unit) and memories such as RAM (Random Access Memory) and ROM (Read Only Memory), and controls and performs calculations on each part of the detection unit 10 according to a program. The control unit 11 may further include an HDD (Hard Disk Drive) or SSD (Solid State Drive) as memory.

[0031] The communication unit 12 is an interface circuit (for example, a LAN card) for communicating with other devices such as the management server 20, the information manager terminal 30, or the staff terminal 40 via the network 50.

[0032] The camera 13 is placed, for example, on the ceiling or upper part of a wall of the room, photographs the bed 60 of the care recipient 70 directly below as an observation area, and outputs the photographed image (image data). This photographed image includes still images and videos. The camera 13 is a near-infrared camera, but a visible light camera may be used instead, or a combination of these may be used.

[0033] The control unit 11 recognizes the behavior of the care recipient 70 from the images captured by the camera 13. The recognized behaviors include "getting up" to get up from the bed 60, "getting out of bed" to leave the bed 60, "falling" to fall onto the floor or the like, "falling" from the bed 60 or wheelchair or the like, and "leaving the room" to leave the room.

[0034] The control unit 11 detects image silhouettes (hereinafter referred to as "human silhouettes") from multiple captured images (video images). Human silhouettes can be detected, for example, by extracting a range of pixels with relatively large differences using time subtraction, which subtracts images captured at different times. Human silhouettes may also be detected using background subtraction, which subtracts a background image from a captured image. Recognition of getting up, getting out of bed, and falling is performed by recognizing the posture of the care recipient 70 (e.g., standing, sitting, lying down, etc.) and their position relative to objects in the room, such as the bed 60, from the detected human silhouette. These recognitions may be performed by a program processed by the CPU of the control unit 11, or by an embedded processing circuit.

[0035] In this embodiment, an event refers to a change in the state of the care recipient 70 recognized by the detection unit 10, which should be reported (notified) to the care staff 80, such as getting up, getting out of bed, falling, dropping, leaving the room, and abnormal slight body movement. This event also includes a care call made by the care call unit 14. That is, the detection unit 10 may detect a care call made by the care recipient 70 as a movement of the care recipient 70 in the observation area. The detection unit 10 transmits information about the event that has occurred to the management server 20.

[0036] Here, the content of responses to each event will be described when the care staff 80's work is to provide care to the care recipient 70. When the detection unit 10 determines that the event is "wake-up," and the determination is within a predetermined time (the wake-up time set by the facility (e.g., 7:00 to 8:00 AM)), the care staff 80 provides morning care to the care recipient 70. This morning care includes assistance with washing the face, brushing teeth, wearing dentures, and getting dressed. In addition, for the event of "getting out of bed," assistance with transferring to a wheelchair and walking may be required. Furthermore, periodic (fixed-time) events other than those determined by the detection unit 10 include assistance with drinking and eating, assistance with toileting, assistance with transferring to a wheelchair, assistance with walking, and positioning (to prevent bedsores). For these periodic events, an alert may be generated by the care call unit 14 or the like at the fixed time.

[0037] The care call unit 14 includes a push-button switch, and detects a care call (nurse call) when the care recipient 70 presses the switch. Instead of a push-button switch, a care call may be detected by an audio microphone. When the switch of the care call unit 14 is pressed, i.e., when a care call is detected, the control unit 11 transmits a notification that a care call has been made to the management server 20, etc., via the communication unit 12 and the network 50.

[0038] The audio input / output unit 15 is, for example, a speaker and a microphone, and enables audio communication by transmitting and receiving audio signals to and from the information manager terminal 30 via the communication unit 12. The audio input / output unit 15 may be connected to the detection unit 10 via the communication unit 12 as an external device of the detection unit 10.

[0039] The pause switch 16 is placed, for example, near the entrance to the room. This pause switch 16 includes, for example, a push button switch, and when the care staff member 80 or the like enters the room, the event determination by the detection unit 10 is temporarily stopped by operating this switch. The event determination by the detection unit 10 is resumed, for example, by operating the pause switch 16 again. The event determination by the detection unit 10 may be automatically resumed after a predetermined time has elapsed.

[0040] An NFC (Near Field Communication) sensor such as FeliCa (registered trademark) may be used instead of or in addition to a push button switch as the pause switch 16. This pause switch 16 can be turned on / off by, for example, holding an IC card carried by the care staff member 80 over a reading terminal placed at the entrance / exit of the room.

[0041] The detection unit 10 may further include a Doppler shift type body motion sensor that transmits and receives microwaves to and from the bed 60 and detects a Doppler shift of the microwaves caused by body motion (e.g., breathing) of the care recipient 70. This body motion sensor detects chest body motion (up and down movement of the chest) associated with the breathing of the care recipient 70, and recognizes abnormal micro-body motion when it detects a disruption in the period of the chest body motion or an amplitude of the chest body motion that is below a preset threshold. The detection unit 10 may further include a pressure sensor that detects pressure on the bed 60 to detect the movement of the care recipient 70, or an infrared sensor that detects the movement of the care recipient 70 using infrared rays. Alternatively, the detection unit 10 may have a Doppler shift type body motion sensor, a pressure sensor, an infrared sensor, or the like, instead of the camera 13.

[0042] (Management Server 20) FIG. 4 is a block diagram showing a schematic configuration of the management server 20. The management server 20 has a control unit 21, a communication unit 22, and a database 23, and functions as an information processing device. The management server 20 may be installed in the same building as the room for the care recipient 70, or may be installed in a remote location and connectable via a network. For example, the management server 20 may be a cloud server that is virtually constructed by multiple servers located on a network such as the Internet. Each component is connected to each other via a bus so that they can communicate with each other.

[0043] The control unit 21 has a CPU, RAM, ROM, etc., similar to the control unit 11 of the detection unit 10. The functions of the control unit 21 will be described later.

[0044] The communication unit 22 functions as a notification unit that notifies the information manager terminal 30 or the staff terminal 40 of an event. The communication unit 22 also acquires status information from the detection unit 10, etc. The communication unit 22 is an interface for various local connections, such as a network interface for wired communication according to standards such as Ethernet (registered trademark) or an interface for wireless communication according to standards such as Bluetooth (registered trademark) and IEEE802.11, and communicates with each terminal connected to the network 50.

[0045] The database 23 functions as a storage unit, and stores an event list, information about the care recipient 70, information about the care staff 80, care records, and the like.

[0046] The event list includes information about various events, including predetermined events (e.g., falls or tripping) that may lead to an accident to the care recipient 70. The information about the care recipient 70 includes, for example, the care recipient's 70 name, date of birth, ID number, room number, usual meal amount, amount of fluid intake outside of meals, medical history, level of care required, current hospital visit status, etc. The information about the care staff 80 includes, for example, the care staff's 80 name, staff ID, date of birth, years of service (career years), care skill level, etc.

[0047] A care record is a document that records information about care provided to a care recipient 70 at a facility. For example, based on a care plan prepared for each care recipient 70, the care staff 80 provides various types of assistance with daily living, such as meals, fluid intake, excretion, bathing, and cleaning, as well as vital signs checks (measuring body temperature, blood pressure, pulse rate, etc.) to the care recipient 70. The care provided by the care staff 80 to the care recipient 70, such as assistance and vital signs checks, as well as the behavior and state of the care recipient 70, are recorded in the care record. The care record is updated when the care staff 80 inputs information about care provided to the care recipient 70. The care record is input, for example, via the input unit 44 of the staff terminal 40.

[0048] The management server 20, either independently or in cooperation with the detection unit 10, determines (identifies) which care recipient 70 an event detected by the detection unit 10, such as getting up, getting out of bed, falling, or calling for care, relates to. This determination is made by determining the care recipient 70 (i.e., the occupant of the room) associated with the room number of the detection unit 10 that detected the event. The determined type of event is then associated with the care recipient 70 and added to the event list of the database 23. In this embodiment, if the care recipient 70 carries an IC tag, the care recipient 70 may be determined by reading the IC tag with an RFID reader installed in each room. In addition, if multiple care recipients 70 are present in one room, such as in a shared room, the care recipient 70 may be determined by placing a detection unit 10 for each bed 60.

[0049] (Information manager terminal 30) 5 is a block diagram showing a schematic configuration of the information manager terminal 30. The information manager terminal 30 is a so-called PC (Personal Computer) and includes a control unit 31, a communication unit 32, a display unit 33, an input unit 34, and an audio input / output unit 35, which are interconnected by a bus. The control unit 31 has a configuration similar to that of the control unit 11 of the detection unit 10, including a CPU, RAM, ROM, etc.

[0050] The communication unit 32 is an interface for various local connections, such as a network interface for wired communication based on standards such as Ethernet (registered trademark), or an interface for wireless communication based on standards such as Bluetooth (registered trademark) and IEEE802.11, and communicates with each terminal connected to the network 50.

[0051] The display unit 33 is, for example, a liquid crystal display, and displays various information. The display unit 33 displays, for example, an image captured by the detection unit 10.

[0052] The input unit 34 includes a keyboard, a numeric keypad, a mouse, etc., and is used to input various types of information.

[0053] The audio input / output unit 35 is, for example, a headset equipped with a speaker and a microphone.

[0054] The information manager terminal 30 is used, for example, as a terminal for the information manager 90, and displays various information within the facility to the information manager 90 and accepts instructions. In addition, voice calls with care staff 80 and the like are possible by transmitting and receiving voice signals between the information manager 90 and the detection unit 10 or the staff terminal 40 via the communication unit 32. Here, the information manager 90 is a manager who oversees multiple care staff 80. The information manager 90 may be configured to oversee not only one facility, but also care staff 80 working in multiple facilities.

[0055] Furthermore, when the care staff 80 or technical staff installs the detection unit 10 in each room (residential room), they use the information manager terminal 30 to associate the room number with the detection unit 10, and calibrate and specify the position information of the objects installed in the room, such as the bed 60, i.e., the contour information of the upward view taken by the ceiling camera 13. They also associate the identification information, such as the name and ID number, of the hospitalized or resident care recipient 70 with each room number.

[0056] (Staff terminal 40) 6 is a block diagram showing a schematic configuration of the staff terminal 40. The staff terminal 40 includes a control unit 41, a wireless communication unit 42, a display unit 43, an input unit 44, and an audio input / output unit 45, which are interconnected by a bus.

[0057] The control unit 41 has the same configuration as the control unit 11 of the detection unit 10, and includes a CPU, RAM, ROM, and the like.

[0058] The wireless communication unit 42 enables wireless communication using standards such as Wi-Fi and Bluetooth (registered trademark), and wirelessly communicates with each device via an access point 51 or directly.

[0059] The display unit 43 and the input unit 44 are touch panels, and a touch sensor serving as the input unit 44 is superimposed on the display surface of the display unit 43, which is composed of a liquid crystal display or the like. The display unit 43 and the input unit 44 display various operation screens for the care staff 80, displaying a list of multiple events included in the event list, and accept various operations via the operation screens. The display unit 43 also displays the behavioral details of the care recipient 70 and the notification content notified by the communication unit 22 of the management server 20. When the detection unit 10 detects an event of the care recipient 70, event information related to this event is notified to the staff terminal 40 via the management server 20. The event information may be notified to the staff terminals 40 of all care staff 80, or may be notified to the staff terminals 40 of care staff 80 belonging to a specific group. Furthermore, when the care staff 80 provides care to the care recipient 70, the care staff 80 inputs information related to the care provided to the care recipient 70 into the care record via the input unit 44.

[0060] The audio input / output unit 45 is, for example, a speaker and a microphone, and enables the care staff 80 to make voice calls to other staff terminals 40 via the wireless communication unit 42. The staff terminal 40 is a device that functions as a user interface for the monitoring system 1, and can be configured as a portable communication terminal device such as a tablet computer, smartphone, or mobile phone.

[0061] At the start of work, the care staff 80 performs login authentication processing via the assigned staff terminal 40. The care staff 80 inputs a staff ID and password via the touch panel (display unit 43, input unit 44) of the staff terminal 40 and sends them to the management server 20. The management server 20 compares the authentication information stored in the database 23 and sends an authentication result according to the authority of the care staff 80 to the staff terminal 40, thereby completing the login authentication.

[0062] The staff terminal 40 also has a function to identify the location of the staff terminal 40 using a global positioning system (GPS), Bluetooth, etc. This allows the management server 20 to identify the location of the care staff member 80 carrying the staff terminal 40.

[0063] The detection unit 10, management server 20, information manager terminal 30, and staff terminal 40 may include components other than those described above, or may not include some of the components described above.

[0064] (Function of control unit 21) Here, the function of the control unit 21 of the management server 20 will be described.

[0065] 7 is a block diagram showing an example of the functions of the control unit 21. For example, the control unit 21 functions as a first acquisition unit 211, a second acquisition unit 212, a calculation unit 213, and an output unit 214 when the CPU executes an information processing program.

[0066] The first acquisition unit 211 acquires event information including information regarding the occurrence time of an event of the care recipient 70. The event occurrence time may be, for example, the time when an event related to the care recipient 70 is detected by the detection unit 10, the time when information regarding the event is notified from the management server 20 to the staff terminal 40, the time when instructions for responding to the care recipient 70 are notified to the staff terminal 40, or the time when a predetermined input is made from the staff terminal 40. The time when the predetermined input is made from the staff terminal 40 may be the time of the input, or the time when the care staff 80 who received the notification inputs information indicating that they will respond to the event (the time when they input information such as "I will take charge," "I will respond," "I will confirm," etc.). From the perspective of identifying areas for improvement to provide more appropriate care, it is preferable that the event occurrence time be the time when they input information indicating that they will respond to the event (the time when they input information such as "I will take charge," "I will respond," "I will confirm," etc.). The first acquisition unit 211 acquires the event information from the detection unit 10 via the communication unit 22, for example. The first acquisition unit 211 may acquire event information for all events or for a specific event.

[0067] The second acquisition unit 212 acquires care information including information regarding the arrival time when the care staff 80 corresponding to each event moves based on the occurrence of the event and arrives at a predetermined point. The arrival time when the care staff 80 arrives at the predetermined point may be the arrival time (arrival time) of the care staff 80 at the predetermined point, or the time when the care staff 80 is at the predetermined point.

[0068] The predetermined point may be, for example, the room of the care recipient 70, or a point at which the care recipient 70 is a predetermined distance from the care staff 80. The arrival time may be, for example, the time the care staff 80 enters the room, or the time when the care recipient 70 and the care staff 80 are within a predetermined distance. It is preferable that the information regarding the arrival time at the predetermined point be information obtained based on an image, from the viewpoint of finding areas for improvement to provide more appropriate care.

[0069] The control unit 21 determines that the care staff 80 has entered the room of the care recipient 70, for example, when the detection unit 10 detects that multiple people are present in the room of the care recipient 70. The presence of multiple people in the room is detected, for example, based on an image captured by the camera 13 of the detection unit 10. The control unit 21 may determine that the care staff 80 has entered the room of the care recipient 70 when the pause switch 16 of the detection unit 10 is operated. In other words, the arrival time may be the time when the presence of multiple people in the room is detected based on an image captured by the camera 13 of the detection unit 10 or the time when the pause switch 16 is operated. Alternatively, the arrival time may be the time when a sensor or the like detects that the care recipient 70 and the care staff 80 are within a predetermined distance. The second acquisition unit 212 acquires the care information from the detection unit 10, for example.

[0070] 8 shows an example of the event information acquired by the first acquisition unit 211 and the care information acquired by the second acquisition unit 212. For example, the event information and care information shown in FIG. 8 show that the wake-up of care recipient A in room 201 was detected or notified at 10:30:24 on May 1st (the time the event occurred), and that care staff X entered room 201 in response to this at 10:30:55 on May 1st (the time care staff 80 arrived). Also, the event information and care information show that a care call from care recipient C in room 203 was detected or notified at 11:20:00 on May 1st (the time the event occurred), and that care staff Y entered room 203 in response to this at 11:21:34 on May 1st (the time care staff 80 arrived).

[0071] The calculation unit 213 calculates the time required for the care staff 80 to arrive at a predetermined location from the time the event occurs to the time the care staff 80 arrives at the predetermined location, based on the event information acquired by the first acquisition unit 211 and the care information acquired by the second acquisition unit 212. The time required for the care staff 80 to arrive at a predetermined location is, for example, the time from the time the event occurs to the time the care staff 80 enters the room of the care recipient 70 to respond to the event. For example, when the first acquisition unit 211 and the second acquisition unit 212 acquire the event information and care information shown in FIG. 8 , the calculation unit 213 calculates that the time required for care staff X to arrive at care recipient A is 31 seconds, and the time required for care staff Y to arrive at care recipient C is 94 seconds.

[0072] The output unit 214 outputs, for example, information about the time required for the care staff 80 to arrive calculated by the calculation unit 213.

[0073] 9 and 10 show examples of information output by the output unit 214. The output unit 214 outputs, for example, an average value of the time required for emergency response over a predetermined period for each combination of each care staff member 80 and each care recipient 70. The output unit 214 may output information related to the time required for emergency response in a table format (FIG. 9), or may output information related to the time required for emergency response in a graph format such as a bar graph (FIG. 10). The output unit 214 may output information related to the time required for emergency response for each care staff member 80 (FIG. 10). From such information related to the time required for emergency response of each care staff member 80, the facility can determine, for example, that the time required for emergency response of a particular care staff member 80 (care staff member Z) is longer than that of the other care staff members 80.

[0074] FIG. 11 shows another example of information output by the output unit 214. The output unit 214 may output information related to the emergency response time in association with information related to the time required for the care recipient 70 to get out of bed, which is the time required from waking up to getting out of bed. In FIG. 11, the time required for the care staff 80 to get to the care recipient 70 and the time required for the care recipient 70 to get out of bed are shown in a box plot for each care recipient 70. From the information output in this manner, the facility can confirm, for example, that for care recipient D, the emergency response time tends to be longer than the time required for getting out of bed. This allows the facility manager or the like to understand, for example, the risk of D falling if care is not provided in time when getting out of bed.

[0075] The output unit 214 may output information analyzed by the control unit 21 based on the event information acquired by the first acquisition unit 211 and the care information acquired by the second acquisition unit 212.

[0076] FIG. 12 shows an example of information output by the output unit 214. FIG. 12 shows the number of times the care staff 80 entered the care recipient 70's room before the care recipient 70 got out of bed and the percentage of times the care staff 80 entered the room. The percentage (%) is calculated by dividing the number of times the care staff 80 entered the room before the care recipient 70 got out of bed by the sum of the number of times the care staff 80 entered the room before the care recipient 70 got out of bed and the number of times the care staff 80 entered the room after the care recipient 70 got out of bed. For example, the control unit 21 compares information related to the time the care recipient 70 got out of bed acquired by the first acquisition unit 211 with information related to the time the care staff 80 entered the room acquired by the second acquisition unit 212 to determine whether the care staff 80 entered the room of the care recipient 70 before the care recipient 70 got out of bed. The control unit 21 may determine whether the care staff 80 entered the room of the care recipient 70 before the care recipient 70 got out of bed based on a comparison between the time required for the care staff 80 to arrive and the time required for the care recipient 70 to get out of bed. From this information, the facility can determine, for example, that the rate at which care staff 80 are admitted to care recipient B before he leaves his bed is low.

[0077] (Information processing method) Next, an overview of the processing procedure of the information processing method of this embodiment will be described with reference to Fig. 13. Fig. 13 is a flowchart illustrating the processing procedure of the control method of this embodiment. The processing of the flowchart in the figure is realized, for example, by the CPU of the control unit 21 executing an information processing program.

[0078] The control unit 21 first acquires event information for each care recipient 70 (step S101). The control unit 21 acquires the event information, for example, from the detection unit 10. This event information includes information regarding the occurrence time of an event for the care recipient 70. The acquired event information is stored in the RAM of the control unit 21, for example.

[0079] Next, the control unit 21 acquires care information (step S102). The control unit 21 acquires the care information from, for example, the detection unit 10. This care information includes information regarding the arrival time (for example, the entry time of the care recipient 70 into the room) when the care staff 80 corresponding to the event of each care recipient 70 moves based on the occurrence of the event and arrives at a predetermined location. The acquired care information is stored, for example, in the RAM of the control unit 21. Steps S101 and S102 may be performed in the reverse order or simultaneously.

[0080] Next, the control unit 21 calculates the time required for the care staff 80 to arrive based on the event information acquired in step S101 and the care information acquired in step S102 (step S103). The time required for arrival is the time from the time an event of the care recipient 70 occurs to the time the care staff 80 arrives. For example, the control unit 21 calculates the time required from the time the wake-up of the care recipient 70 is detected or notified to the time the care staff 80 enters the room of the care recipient 70 to provide morning care. Information related to the calculated time required is stored, for example, in the RAM of the control unit 21.

[0081] After calculating the required time for emergency response, the control unit 21 outputs information relating to the required time for emergency response (step S104) and ends the process.

[0082] (Effects of the monitoring system) The monitoring system 1 (management server 20) of this embodiment outputs information relating to the time required for the care staff 80 to arrive at a predetermined location from the time an event occurs for the care recipient 70. That is, information relating to the response status of the care staff 80 is output. This allows the facility to easily grasp the response status of the care staff 80, making it possible to devise effective improvement measures for providing more appropriate care.

[0083] For example, if the monitoring system does not calculate the time required for response, it is difficult for facility managers to efficiently grasp the response status of each care staff member. For example, even if managers notice that the time it takes care staff to arrive at the care recipient's aid when an event occurs varies, it is difficult to come up with effective improvement measures based on subjective judgment.

[0084] In contrast, the monitoring system 1 outputs information regarding the time required for each care staff member 80 to arrive at the care recipient 70. Therefore, facility managers and the like can easily grasp the status of each care staff member 80's care response to the care recipient 70, and can easily identify, for example, care staff members 80 who need to improve their response to the care recipient 70. In addition, facility managers and the like can extract conditions such as time periods or care recipient 70 (room) that tend to require a long time for arrival. This makes it possible to develop effective improvement measures for providing more appropriate care.

[0085] Furthermore, the monitoring system 1 can output the time required for the care staff 80 to arrive and the time required for the care recipient 70 to get out of bed in association with each other. This makes it easier for facility managers to extract conditions such as the care recipient 70 (room) and time of day that are at high risk of falling when getting out of bed, and enables them to develop effective measures to prevent falls.

[0086] As described above, the monitoring system 1 (management server 20) of this embodiment outputs information relating to the time required for the care staff 80 to arrive at a predetermined location from the time an event occurs for the care recipient 70. Therefore, information relating to the response status of the care staff 80 can be output.

[0087] The present invention is not limited to the above-described embodiments, but can be modified in various ways within the scope of the claims.

[0088] For example, in the above embodiment, an example has been described in which the care information includes information related to the time when the care staff 80 enters the room of the care recipient 70, but the care information may instead of or in addition to this include information related to other times. For example, the care information may include information related to the time when the care staff 80 reaches a predetermined distance around the room of the care recipient 70, or may include information related to the time when the care staff 80 enters or reaches the periphery of a room other than the room (for example, a diaper storage room) to provide care to the care recipient 70.

[0089] Furthermore, in the above embodiment, an example has been described in which the management server 20 outputs information related to the time required for the care recipient 70 to get out of bed in association with information related to the time required for the care staff 80 to arrive, but the management server 20 may output information related to the time required for the care recipient 70 to get out of bed in association with other information. For example, the management server 20 may output information related to the time required for the care recipient 70 to get out of bed in association with information related to the time required for the care recipient 70 to leave the room. This makes it possible to devise improvement measures to prevent falls or wandering due to leaving the room.

[0090] In the above embodiment, the management server 20 functions as an information processing device, but the present invention is not limited to this, and the information manager terminal 30 may be configured to function as an information processing device. Also, the detection unit 10 may be configured to function as an information processing device by the CPU of the control unit 11 of the detection unit 10 executing an information processing program.

[0091] Furthermore, the processing units of the flowcharts in the above embodiments are divided according to the main processing content to make each process easier to understand. The classification of the processing steps does not limit the present invention. Each process can be divided into more processing steps. Furthermore, one processing step may execute more processes.

[0092] The information processing program may be provided by a computer-readable recording medium such as a USB memory, a flexible disk, or a CD-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is typically transferred and stored in a memory or storage device. The information processing program may be provided as standalone application software, or may be incorporated into the software of each device as a function of the server.

[0093] In addition, in the embodiments, part or all of the processing executed by the program may be replaced with hardware such as a circuit. [Explanation of symbols]

[0094] 1. Monitoring system, 10 detection unit, 11 control section, 12 Communications Department, 13 cameras, 14 Care Call Department, 15 audio input unit, 16 pause switch, 20 Management Server, 21 control section, 211 First Acquisition Department; 212 Second Acquisition Department; 213 calculation unit, 214 output section, 22 Communications Department, 23 databases, 30 Information manager terminal, 40 staff terminals, 41 control section, 42 Radio Communication Department, 43 Display section, 44 input section, 45 Audio input / output unit, 50 networks, 51 access points, 60 beds, 70 care recipients, 80 care staff.

Claims

1. a first acquisition unit that acquires event information including information about an occurrence time of an event of the care recipient; a second acquisition unit that acquires care information including information about an arrival time when a staff member who is assigned to the event of the care recipient will arrive at a predetermined location; a calculation unit that calculates a time required for the staff to arrive from the occurrence time to the arrival time based on the event information and the care information; an output unit that outputs information related to the emergency response time; an information processing device including: a first detection unit that detects the event of the care recipient; a second detection unit that detects the arrival of the staff member at a predetermined point; Equipped with An information processing system, wherein the time of occurrence of the event includes the time of input indicating that a response to the event will be taken.

2. a first acquisition unit that acquires event information including information about an occurrence time of an event of the care recipient; a second acquisition unit that acquires care information including information about an arrival time when a staff member who is assigned to the event of the care recipient will arrive at a predetermined location; a calculation unit that calculates a time required for the staff to arrive from the occurrence time to the arrival time based on the event information and the care information; an output unit that outputs information related to the emergency response time; an information processing device including: a first detection unit that detects the event of the care recipient; a second detection unit that detects the arrival of the staff member at a predetermined point; Equipped with the events include waking and getting out of bed; The output unit outputs information regarding the time required for emergency response in association with information regarding the time required for the care recipient to get out of bed from the time the care recipient wakes up.

3. The information processing system according to claim 1 , wherein the information regarding the arrival time at the predetermined point includes information acquired based on an image.

4. 4. The information processing system according to claim 1, wherein the arrival time is the time when the staff member enters the room of the care recipient.

5. The information processing system according to claim 1 , wherein the events include at least one of the care recipient getting up, getting out of bed, falling, dropping, and leaving a room.

6. 6. The information processing system according to claim 1, wherein the output unit outputs information relating to the time required for emergency response for each staff member or each care recipient.

7. 7. The information processing system according to claim 1, wherein the first acquisition unit acquires the event information based on information from the first detection unit.

8. 8. The information processing system according to claim 7, wherein the occurrence time of the event is the time when the event is detected by the first detection unit or the time when the event is notified to a staff terminal used by the staff member.

9. 9. The information processing system according to claim 1, wherein the second acquisition unit acquires the care information based on information from the second detection unit.

10. The information processing system according to any one of claims 1 to 9, wherein the first detection unit includes at least one of a sensor that detects the event of the care recipient and a care call unit that allows the care recipient to notify the staff of the event.

Images