Method, information processing device, and program

Abstract

To improve a technology for supporting business at a shop.SOLUTION: A method which an information processing device 10 executes includes steps of: acquiring information showing a plurality of object articles including a first article stored in a first storage shelf 531 and a second article stored in a second storage shelf 541; instructing a plurality of pieces of first work to an automatic picking system 20; and instructing a plurality of pieces of second work to a first operator via a first portable terminal 30a. The plurality of pieces of first work includes work of transferring the first article to a first case, and work of attaching a first label to the first case. The plurality of pieces of second work includes work of attaching a second label to a second case, transferring the second article to the second case, reading the first label and the second label using the first portable terminal 30a, and in the case where the read data of the first label and the read data of the second label coincide with each other, work of storing the plurality of target objects in an article storage space 522 collectively.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to a method, an information processing device, and a program. [Background technology]

[0002] Conventionally, there are known technologies for supporting operations in stores engaged in, for example, retail sales or rental businesses, etc. For example, Patent Document 1 discloses a non-face-to-face product delivery system in which a picking terminal is used to instruct a store staff member to pick an ordered product from a group of products displayed or stored in the store and store the product in a storage box. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2019-175358 Summary of the Invention [Problem to be solved by the invention]

[0004] There was room for improvement in the technology that supports store operations.

[0005] The purpose of the present disclosure, made in consideration of the above circumstances, is to improve technology for supporting operations in stores. [Means for solving the problem]

[0006] According to one embodiment of the present disclosure, a method comprises: A method executed by an automatic picking system including a device for picking an item stored in a first storage shelf and an information processing device capable of communicating with a first mobile terminal used by a first worker who picks an item stored in a second storage shelf, the method comprising: acquiring information indicating a plurality of target items including a first item stored in the first storage shelf and a second item stored in the second storage shelf; instructing the automatic picking system to perform a plurality of first operations; instructing the first worker to perform a plurality of second tasks via the first mobile terminal; Including, The plurality of first tasks include: An operation of transferring the first item from the first storage shelf to a first case; and affixing a first label to the first case; The plurality of second tasks include: Attaching a second label to the second case; an operation of transferring the second item from the second storage shelf to the second case; reading the first label and the second label with the first mobile terminal; and If the read data of the first label and the read data of the second label match, the process includes storing the plurality of target items together in an item storage space.

[0007] An information processing device according to an embodiment of the present disclosure includes: An information processing device including: an automatic picking system including a device for picking an item stored on a first storage shelf; a communication unit capable of communicating with a first mobile terminal used by a first worker who picks an item stored on a second storage shelf; and a control unit, The control unit acquiring information indicating a plurality of target items including a first item stored in the first storage shelf and a second item stored in the second storage shelf; instructing the automatic picking system to perform a plurality of first operations; instructing the first worker to perform a plurality of second tasks via the first mobile terminal; The plurality of first tasks include: An operation of transferring the first item from the first storage shelf to a first case; and affixing a first label to the first case; The plurality of second tasks include: Attaching a second label to the second case; an operation of transferring the second item from the second storage shelf to the second case; reading the first label and the second label with the first mobile terminal; and If the read data of the first label and the read data of the second label match, the process includes storing the plurality of target items together in an item storage space.

[0008] A program according to an embodiment of the present disclosure includes: An automatic picking system including a device for picking an item stored in a first storage shelf, and a computer capable of communicating with a first mobile terminal used by a first worker who picks an item stored in a second storage shelf, acquiring information indicating a plurality of target items including a first item stored in the first storage shelf and a second item stored in the second storage shelf; instructing the automatic picking system to perform a plurality of first operations; instructing the first worker to perform a plurality of second tasks via the first mobile terminal; A program for executing The plurality of first tasks include: An operation of transferring the first item from the first storage shelf to a first case; and affixing a first label to the first case; The plurality of second tasks include: Attaching a second label to the second case; an operation of transferring the second item from the second storage shelf to the second case; reading the first label and the second label with the first mobile terminal; and If the read data of the first label and the read data of the second label match, the process includes storing the plurality of target items together in an item storage space. [Effects of the Invention]

[0009] According to one embodiment of the present disclosure, a technology for supporting operations in a store is improved. [Brief explanation of the drawings]

[0010] [Figure 1]1 is a block diagram illustrating a schematic configuration of a system according to an embodiment of the present disclosure. [Figure 2] FIG. 1 is a diagram showing the layout of a store that uses the system. [Figure 3] FIG. 1 is a block diagram showing a schematic configuration of an information processing device. [Figure 4] FIG. 1 is a block diagram showing a schematic configuration of an automatic picking system. [Figure 5] FIG. 2 is a block diagram showing a schematic configuration of a mobile terminal. [Figure 6] 10 is a flowchart illustrating an operation of the information processing device. [Figure 7] 1 is a flowchart showing the operation of the automatic picking system. [Figure 8] 10 is a flowchart showing the operation of the first mobile terminal. [Figure 9] 10 is a flowchart showing the operation of the second mobile terminal. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments of the present disclosure will be described.

[0012] (Outline of the embodiment) An overview of a system 1 according to an embodiment of the present disclosure will be described with reference to Figures 1 and 2. The system 1 is a system that supports operations of a store operating in, for example, a retail business or a rental business. As shown in Figure 1, the system 1 includes an information processing device 10, an automatic picking system 20, and a mobile terminal 30.

[0013] The information processing device 10 is a computer such as a PC (Personal Computer), a tablet terminal, or a server. The information processing device 10 is communicably connected to the automatic picking system 20 and the mobile terminal 30 via a network 40 such as a LAN (Local Area Network) or the Internet.

[0014] The automatic picking system 20 is a system that automatically picks a desired item from among multiple items stored in a store. As will be described later, the automatic picking system 20 may be, for example, an automated warehouse, and may include equipment such as a crane, a robot arm, and a belt conveyor. The automatic picking system 20 is capable of executing tasks instructed by the information processing device 10.

[0015] The mobile terminal 30 is a computer carried and used by a worker such as a store employee. For example, a computer such as a handheld terminal or a smartphone can be used as the mobile terminal 30. In this embodiment, the system 1 is described as including two mobile terminals 30 (a first mobile terminal 30a and a second mobile terminal 30b). However, the number of mobile terminals 30 included in the system 1 may be determined arbitrarily. The mobile terminal 30 can notify the worker of a task instructed by the information processing device 10.

[0016] With reference to FIG. 2, the layout of a store 500 in which the system 1 is used will be described. Inside the store 500, there are a no-entry area 510 and a permitted entry area 520. The no-entry area 510 is an area where customers who visit the store are prohibited from entering. For example, an area reserved for store employees or other workers can be used as the no-entry area 510. On the other hand, the permitted entry area 520 is an area where customers who visit the store are permitted to enter. For example, an area where products sold in the store are displayed can be used as the permitted entry area 520.

[0017] In this embodiment, in the permitted entry area 520, in-store sales can be conducted in which a customer picks an item from the displayed items and sells it to the customer, and order sales can be conducted in which an operator using the automatic picking system 20 and a mobile terminal 30 picks each item ordered by a customer and provides it to the customer.

[0018] In this embodiment, a case where made-to-order sales are performed will be described. The automatic picking system 20 performs work instructed by the information processing device 10 in a no-entry area 510. Similarly, a first worker using a first portable terminal 30a performs part of the work instructed by the information processing device 10 via the first portable terminal 30a in the no-entry area 510. Meanwhile, a second worker using a second portable terminal 30b performs part of the work instructed by the information processing device 10 via the second portable terminal 30b in an entry-permitted area 520. Details of the configurations and operations of the information processing device 10, the automatic picking system 20, the first portable terminal 30a, and the second portable terminal 30b will be described later.

[0019] As shown in FIG. 2, the restricted entry area 510 includes an automated picking area 530, a manned picking area 540, and a work area 550.

[0020] The automatic picking area 530 is provided with a first storage shelf 531, a matching space 532, and a case storage space 533. The manned picking area 540 is provided with a second storage shelf 541. Each of the first storage shelf 531 and the second storage shelf 541 is a shelf where, for example, some of the items that are inventory products of the store 500 are stored. The matching space 532 is a space where an operation to match a first item picked by the automatic picking system 20 from the first storage shelf 531 with a second item picked by a first worker using the first mobile terminal 30a from the second storage shelf 541 is performed, as will be described later. In this embodiment, the "operation of matching multiple items" refers to the operation of bundling the multiple items together. The case storage space 533 is a space where cases (e.g., folding containers) for containing the items picked from the first storage shelf 531 are stored.

[0021] The permitted entry area 520 is provided with a product display shelf 521 and an item storage space 522. The product display shelf 521 is a shelf on which items that are merchandise sold in the store are displayed. As will be described later, the item storage space 522 is a space where customers can receive ordered items in made-to-order sales without meeting an employee. For example, an electronic locker is provided in the item storage space 522. When an unlocking password notified to the customer who placed the order is entered, the electronic lock of the electronic locker is unlocked, allowing the customer to receive the item (i.e., the ordered item) stored in the internal space. However, the item storage space 522 is not limited to an electronic locker, and any device having a space for storing items may be provided.

[0022] As will be described later, the work area 550 is an area where work is carried out to combine a third item picked from the product display shelf 521 by a second worker using the second mobile terminal 30b with the first and second items picked by the automatic picking system 20 and the first worker, respectively.

[0023] Here, an overview of a series of operations performed by the automatic picking system 20 and an operator when an order sale is carried out will be described with reference to Fig. 2. Here, it is assumed that the multiple products ordered by a customer (hereinafter also referred to as "multiple target products") are three products: a first product stored on the first storage shelf 531, a second product stored on the second storage shelf 541, and a third product displayed as a product on the product display shelf 521. In addition, the operator using the first mobile terminal 30a will be referred to as the first operator, and the operator using the second mobile terminal 30b will be referred to as the second operator.

[0024] The automatic picking system 20 performs a task instructed by the information processing device 10. For example, the automatic picking system 20 transports a first case for containing a first item from the case storage space 533 to the first storage shelf 531 (arrow P1 in the figure). The automatic picking system 20 identifies the first item from among multiple items stored on the first storage shelf 531, and moves the first item from the first storage shelf 531 to the first case. The automatic picking system 20 transports the first case containing the first item to the matching space 532 (arrow P2 in the figure). The first case remains temporarily placed in the matching space 532.

[0025] The automatic picking system 20 may have a function (so-called sorting and ordering function) of temporarily storing the first case containing the first item in the case storage space 533 after transferring the first item from the first storage shelf 531 to the first case, and transporting the items to the matching space 532 in the order of the shipping plan (for example, in order of earliest scheduled receipt times of the ordered items). For example, when predetermined conditions are met, the automatic picking system 20 temporarily stores the first case containing the first item in the case storage space 533. The predetermined conditions may include, for example, a first condition that the time from transferring the first item from the first storage shelf 531 to the first case until the scheduled receipt time is equal to or greater than a predetermined threshold, and / or a second condition that there is insufficient free space in the matching space 532, as will be described later. Thereafter, when sufficient free space is secured in the matching space 532 and the remaining time until the scheduled receiving time is less than a predetermined threshold, the automatic picking system 20 transports the first case containing the first item from the case storage space 533 to the matching space 532.

[0026] The first mobile terminal 30a notifies the first worker of the task instructed by the information processing device 10, thereby causing the first worker to perform the task. For example, the first worker identifies a second item from among multiple items stored on the second storage shelf 541 and moves the second item from the second storage shelf 541 to a second case. The first worker places the second case containing the second item in the front of the cart and transports it to the matching space 532 (arrow P4 in the figure). The first worker removes the first item from the first case placed in the matching space 532 and moves it to the second case, thereby combining the first item and the second item (i.e., combining the first item and the second item). Here, the automatic picking system 20 transports the first case (e.g., the empty first case) after the first item has been moved to the second case to the case storage space 533 (arrow P3 in the figure). The first case that has been delivered is stored in case storage space 533, for example, until the next order is received from the customer.

[0027] The first worker transports the first case containing the first item and the second item to the work area 550 using the cart (arrow P5 in the drawing).

[0028] The second mobile terminal 30b notifies the second worker of the work instructed by the information processing device 10, thereby causing the second worker to perform the work. For example, the second worker identifies a third item from among the multiple items displayed on the product display shelf 521, and moves the third item from the product display shelf 521 to a third case. The second worker transports the third case containing the third item to the work area 550 (arrow P6 in the figure).

[0029] The first worker collects the first item, the second item, and the third item by removing the third item from the third case and transferring it to the second case in work area 550 (i.e., combining the first item, the second item, and the third item).The first worker then transports and stores the collected first item, the second item, and the third item (i.e., the multiple target items ordered by the customer) in item storage space 522.The customer who placed the order can collect the target items in item storage space 522, for example, after receiving notification that collection of the multiple target items ordered has been completed.

[0030] In this way, in advance sales, the first item picked by the automatic picking system 20 and the second item picked by the first worker using the first mobile terminal 30a are manually combined by the worker. Similarly, the third item picked by the second worker using the second mobile terminal 30b and the first and second items are manually combined by the worker.

[0031] Here, for example, when working in parallel on multiple orders received from multiple customers, there is a possibility that a worker will mix up the items to be combined. Specifically, there is a possibility that an item ordered by a first customer and an item ordered by a second customer will be mistakenly combined. In response to this, in this embodiment, as will be described later, work is performed to confirm the combination of items to be combined. Therefore, according to this embodiment, the possibility that a worker will mix up items to be combined is reduced, thereby improving the technology for supporting work in stores.

[0032] Next, each component of the system 1 will be described in detail with reference to FIGS.

[0033] (Configuration of information processing device) As shown in FIG. 3, the information processing device 10 includes a communication unit 11, a storage unit 12, and a control unit 13.

[0034] The communication unit 11 includes one or more communication interfaces connected to the network 40. The communication interface corresponds to, for example, a mobile communication standard, a wired LAN (Local Area Network) standard, or a wireless LAN standard, but is not limited to these and may correspond to any communication standard. In this embodiment, the information processing device 10 communicates with the automatic picking system 20 and the mobile terminal 30 via the communication unit 11 and the network 40. The information processing device 10 may be operated in the cloud or on-premise.

[0035] The storage unit 12 includes one or more memories. The memories may be, for example, semiconductor memories, magnetic memories, optical memories, etc., but are not limited to these. Each memory included in the storage unit 12 may function, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 12 stores any information used in the operation of the information processing device 10 and any information obtained by the operation of the information processing device 10. For example, the storage unit 12 may store a system program, an application program, a database, etc. In this embodiment, the storage unit 12 stores information indicating the storage location or display location of each item stored or displayed as a commodity in the store 500. The information may be input by, for example, an operator, or may be obtained via the communication unit 11 from an existing inventory management system used in the store 500.

[0036] The control unit 13 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor may be, for example, a general-purpose processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), or a dedicated processor specialized for a specific process, but is not limited to these. The programmable circuit may be, for example, but is not limited to, an FPGA (Field-Programmable Gate Array). The dedicated circuit may be, for example, but is not limited to, an ASIC (Application Specific Integrated Circuit). The control unit 13 controls the overall operation of the information processing device 10.

[0037] (Automatic picking system configuration) As shown in FIG. 4, the automatic picking system 20 includes a working robot 21, a transport device 22, and a control device .

[0038] The working robot 21 is a device that is driven in accordance with a control signal from the control device 23 and automatically performs a specific task. The automatic picking system 20 may include any number of working robots 21, including one or more. The working robot 21 is, for example, an industrial robot such as a crane or a robot arm, but is not limited to these, and may be any device used to perform a plurality of first tasks.

[0039] The transport device 22 is a device that is driven in accordance with a control signal from the control device 23 and automatically transports objects within the automatic picking area 530. The automatic picking system 20 may include any number of one or more transport devices 22. The transport device 22 is, for example, a conveyor device or an autonomous transport device, but is not limited to these, and may be any device that can transport objects.

[0040] The working robot 21 and the transport device 22 may be configured as a single device. For example, a robot equipped with a robot arm and an autonomous traveling mechanism may be used as the single device.

[0041] The control device 23 is a device that includes a communication interface, memory, and processor that communicates with the information processing device 10, for example, via the network 40. For example, a computer such as a PC (Personal Computer) or a tablet terminal can be used as the control device 23. The control device 23 is also connected to the work robot 21 and the transport device 22 so that they can communicate with each other. The control device 23 sends control signals to the work robot 21 and the transport device 22, causing the work robot 21 and the transport device 22 to perform the work instructed by the information processing device 10.

[0042] (Mobile device configuration) As shown in FIG. 5, the mobile terminal 30 includes a reading unit 31, a printing unit 32, a communication unit 33, an input / output unit , a storage unit 35, and a control unit .

[0043] The reading unit 31 includes a device that reads information from a label attached to a case for storing an item, as will be described later. Alternatively, the reading unit 31 may include a connection interface for connecting an external device that reads information from the label. In this embodiment, the reading unit 31 is a code scanner or a camera, and is capable of reading information from a one-dimensional code or a two-dimensional code printed on the label. However, the reading unit 31 is not limited to a code scanner or a camera. For example, if the label includes RFID (Radio Frequency Identification), the reading unit 31 may be an RFID reader.

[0044] The printing unit 32 includes a device that issues by printing labels to be attached to cases that contain items. Alternatively, the printing unit 32 may include a connection interface that connects an external device that prints labels. In this embodiment, the printing unit 32 prints an order number that is uniquely assigned to an order from a customer, for example, as text that can be recognized by an operator and as a one-dimensional code or two-dimensional code that can be read by the reading unit 31. The order number is automatically generated by the information processing device 10, for example, every time an order is received from a customer, and is notified from the information processing device 10 to the mobile terminal 30.

[0045] The communication unit 33 includes one or more communication interfaces connected to the network 40. The communication interfaces correspond to, for example, a mobile communication standard, a wired LAN standard, or a wireless LAN standard, but are not limited to these and may correspond to any communication standard. In this embodiment, the mobile terminal 30 communicates with the information processing device 10 via the communication unit 33 and the network 40.

[0046] The input / output unit 34 includes an input device that accepts input operations by the worker and an output device that outputs information to the worker. The input device is, for example, but not limited to, a physical key, an electrostatic touch panel, or a touch screen. The output device is, for example, but not limited to, a display that outputs information as a video or a speaker that outputs information as a sound.

[0047] The storage unit 35 includes one or more memories. Each memory included in the storage unit 35 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 35 stores any information used in the operation of the mobile terminal 30 and any information obtained by the operation of the mobile terminal 30. For example, the storage unit 35 may store system programs, application programs, etc.

[0048] The control unit 36 ​​includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The control unit 36 ​​controls the overall operation of the mobile terminal 30.

[0049] Next, the operation of each component of the system 1 will be described in detail with reference to Figures 6 to 9. Here, it is assumed that the multiple target items ordered by the customer are three items: a first item stored on the first storage shelf 531, a second item stored on the second storage shelf 541, and a third item displayed as a commodity on the product display shelf 521.

[0050] (Operation of information processing device) The operation of the information processing device 10 according to this embodiment will be described with reference to FIG.

[0051] Step S100: The control unit 13 of the information processing device 10 acquires order information indicating a plurality of target items ordered by a customer, and also determines an order number that is uniquely assigned to the customer's order.

[0052] Any method can be used to acquire the order information. For example, when a customer orders multiple target items using a computer such as a PC, a smartphone, or a dedicated ordering terminal installed in the store 500, the control unit 13 may acquire order information indicating the multiple target items from the computer via the network 40. Alternatively, the order information may be input into the information processing device 10 by an operator. The order information may also include information on a scheduled pickup time, which is the time when the customer wishes to receive the multiple target items. In this example, the multiple target items are described as three items: a first item stored on the first storage shelf 531, a second item stored on the second storage shelf 541, and a third item stored on the product display shelf 521.

[0053] Step S101: The control unit 13 instructs the automatic picking system 20 to perform a plurality of first tasks.

[0054] Specifically, the control unit 13 transmits first instruction information instructing the execution of a plurality of first tasks to the control device 23 of the automatic picking system 20 via the communication unit 11. The first instruction information includes, for example, information indicating the content and procedures of the plurality of first tasks, and any information (for example, order number) used by the automatic picking system 20 to execute the plurality of first tasks. In this embodiment, the plurality of first tasks includes the following series of tasks A1 to A6. (Work A1) Work to transport the first case stored in case storage space 533 to first storage shelf 531. (Task A2) The task of moving the first item from the first storage shelf 531 to the first case. (Work A3) The work of transporting the first case in which the first item has been delivered to the matching space 532. (Operation A4) An operation of issuing a first label when the first case is transported to the matching space 532. (Task A5) Attach the first label to the first case. (Work A6) The work of transporting the first case to case storage space 533 after the first item has been moved to the second case. Here, between the above operations A2 and A3, an additional operation may be performed as an operation based on the above-mentioned sorting and sequencing function, in which the first case containing the first item is temporarily stored in the case storage space 533. After the additional operation is performed, for example, when sufficient free space is detected in the matching space 532 and the remaining time until the scheduled receiving time falls below a predetermined threshold, the above operation A3 is performed.

[0055] The operation of the automatic picking system 20 that executes the above-mentioned plurality of first tasks will be described later.

[0056] Step S102: The control unit 13 instructs the first worker to perform a plurality of second tasks via the first mobile terminal 30a.

[0057] Specifically, the control unit 13 transmits second instruction information to the first mobile terminal 30a via the communication unit 11, instructing the first worker to perform a plurality of second tasks. The second instruction information includes, for example, information indicating the content and procedures of the plurality of second tasks, and any information (e.g., order number) used by the first worker to perform the plurality of second tasks. Based on the second instruction information received from the information processing device 10, the first mobile terminal 30a instructs the first worker to perform the plurality of second tasks by outputting, for example, support information indicating the content and procedures of the tasks using video or audio. In this embodiment, the plurality of second tasks includes the following series of tasks B1 to B10. (Task B1) Attaching the second label to the second case. (Operation B2) Once the second label has been attached to the second case, the second case is placed in one of the openings provided on the cart. (Operation B3) An operation of reading the second label and the identification label of the one opening with the first mobile terminal 30a. (Work B4) In manned picking area 540, the work of moving the second item from second storage shelf 541 to the second case. (Operation B5) The operation of transporting the second case in which the second item is delivered to matching space 532. (Operation B6) In the matching space 532, the operation of reading the first label and the second label with the first portable terminal 30a. (Operation B7) If the read data of the first label and the read data of the second label match, the first item is moved from the first case to the second case. (Work B8) Work to read the second label and the third label in the work area 550 with the first mobile terminal 30a. (Operation B9) If the read data of the second label matches the read data of the third label, the third item is moved from the third case to the second case. (Operation B10) When all of the multiple target items (here, first item to third item) have been collected in the second case, the multiple target items are stored together in item storage space 522.

[0058] The operation of the first mobile terminal 30a that assists the first worker in performing the second tasks will be described later.

[0059] Step S103: The control unit 13 instructs the second worker to perform a plurality of third tasks via the second mobile terminal 30b.

[0060] Specifically, the control unit 13 transmits third instruction information to the second mobile terminal 30b via the communication unit 11, instructing the second worker to perform a plurality of third tasks. The third instruction information includes, for example, information indicating the contents and procedures of the plurality of third tasks, and any information (e.g., order number) used by the second worker to perform the plurality of third tasks. Based on the third instruction information received from the information processing device 10, the second mobile terminal 30b instructs the second worker to perform the plurality of third tasks by outputting, for example, support information indicating the contents and procedures of the tasks using video or audio. In this embodiment, the plurality of third tasks includes the following series of tasks C1 to C3. (Task C1) Attaching the third label to the third case. (Work C2) Work in permitted entry area 520 to move a third item from product display shelf 521 to a third case. (Work C3) The work of transporting the third case containing the third item to work area 550.

[0061] The operation of the second mobile terminal 30b that assists the second worker in performing the plurality of third tasks will be described later.

[0062] (Automatic picking system operation) The operation of the automatic picking system 20 according to this embodiment will be described with reference to Fig. 7. The operation is performed based on the first instruction information received by the control device 23 of the automatic picking system 20 from the information processing device 10.

[0063] Step S200: The automatic picking system 20 performs an operation A1 of transporting the first case stored in the case storage space 533 to the first storage shelf 531, and an operation A2 of moving the first item from the first storage shelf 531 to the first case.

[0064] Specifically, the control device 23 sends control signals to a work robot 21 (e.g., a robot arm) and a transport device 22 (e.g., a conveyor) provided in, for example, the case storage space 533. Based on the control signal received from the control device 23, the work robot 21 and the transport device 22 take out a first case stored in the case storage space 533 and transport it to the first storage shelf 531. The control device 23 also sends a control signal to, for example, a work robot 21 (e.g., a robot arm) provided in the first storage shelf 531. Based on the control signal received from the control device 23, the work robot 21 identifies a first item from among the multiple items stored in the first storage shelf 531 and moves it from the first storage shelf 531 to the first case.

[0065] Any method can be used to identify the first item. For example, the first instruction information transmitted from the information processing device 10 to the automatic picking system 20 as described above may include information indicating the appearance, product name, or product identification number of the first item. In such a case, the work robot 21 uses a camera installed on the work robot to sequentially photograph the items stored on the first storage shelf 531. The control device 23 identifies, from among the multiple items captured in the camera image of the work robot 21, an item having a product identification code (one-dimensional code or two-dimensional code) indicating the appearance, product name, or product identification number indicated in the first instruction information as the first item. Alternatively, the above-mentioned first instruction information may include information indicating the storage location of the first item on the first storage shelf 531. In such a case, the work robot 21 identifies, as the first item, the item stored at the storage location indicated in the first instruction information.

[0066] Step S201: The automatic picking system 20 executes the task A3 of transporting the first case containing the first item delivered in step S200 to the matching space 532.

[0067] Specifically, the control device 23 transmits a control signal to, for example, the transport device 22 (e.g., a conveyor) provided on the first storage shelf 531. The transport device 22 transports the first case to the matching space 532 based on the control signal received from the control device 23.

[0068] As described above, an additional operation may be performed between operations A2 and A3 to temporarily store the first case containing the first item in the case storage space 533. Specifically, when operation A2 is completed in step S200, the control device 23 determines whether predetermined conditions are satisfied. The predetermined conditions may include, for example, a first condition that the time from when the first item is transferred from the first storage shelf 531 to the first case until the scheduled receipt time is equal to or greater than a predetermined threshold, and / or a second condition that there is insufficient free space in the matching space 532. Any method may be used to determine whether the second condition is satisfied. For example, the control device 23 may determine whether free space exists in the matching space 532 to place the first case based on an image captured by a camera capturing the matching space 532. If it is determined that the predetermined conditions are satisfied, the control device 23 transmits a control signal to, for example, a conveyor or conveyance device 22 provided in the first storage shelf 531. The transport device 22 transports the first case to the case storage space 533 based on a control signal received from the control device 23. The control device 23 also transmits a control signal to, for example, a work robot 21 (e.g., a robot arm) provided in the case storage space 533. The work robot 21 temporarily stores the first case in the case storage space 533 based on the control signal received from the control device 23. Thereafter, when, for example, sufficient free space is secured in the matching space 532 to place the first case and the remaining time until the scheduled receiving time is less than a predetermined threshold, the control device 23 executes task A3 in step S201.

[0069] Step S202: When the first case is transported to the matching space 532, the automatic picking system 20 executes operation A4 of issuing a first label.

[0070] Specifically, the control device 23 transmits a control signal to the working robot 21 (e.g., a robot arm) provided in the matching space 532. The control signal includes the order number determined by the information processing device 10 in step S100. The working robot 21 issues the order by printing a first label using, for example, a printing device provided in the working robot 21, based on the control signal received from the control device 23. On the first label, for example, the order number is printed as text recognizable by the worker and as a one-dimensional code or two-dimensional code readable by the mobile terminal 30.

[0071] Step S203: The automatic picking system 20 executes an operation A5 of attaching a first label to the first case transported to the matching space 532.

[0072] Specifically, the control device 23 sends a control signal to the work robot 21 that printed the first label in step S202. The work robot 21 attaches the printed first label to the first case based on the control signal received from the control device 23. When attaching the first label to the first case, the work robot 21 may, for example, peel off the release paper on the back of the first label and attach the first label to the exterior surface of the first case, or may place the first label inside the first case.

[0073] Step S204: The automatic picking system 20 determines whether the first item has been moved from the first case to the second case by the first worker using the first portable terminal 30a. If it is determined that the first item has been moved to the second case (step S204—Yes), the process proceeds to step S205. On the other hand, if it is determined that the first item has not been moved to the second case (step S204—No), the process repeats step S204.

[0074] Specifically, as will be described later, when the control device 23 receives a notification from the first mobile terminal 30a via the information processing device 10 indicating the completion of task B7 (task of moving the first item from the first case to the second case) by the first worker, the control device 23 determines that the first item has been moved to the second case. Note that the first case containing the first item remains placed in the matching space 532 until it is determined that the first item has been moved to the second case (i.e., while step S204 is repeated).

[0075] Step S205: If it is determined in step S204 that the first item has been moved to the second case (step S204-Yes), the automatic picking system 20 performs operation A6 of transporting the first case (i.e., the empty first case) after the first item has been moved to the second case to the case storage space 533.

[0076] Specifically, the control device 23 transmits a control signal to the transport device 22 (e.g., a conveyor) provided in the matching space 532. Based on the control signal received from the control device 23, the transport device 22 transports the emptied first case to the case storage space 533. The transported first case is stored in the case storage space 533 until, for example, the next order is received from the customer.

[0077] (Operation of the first mobile terminal) The operation of the first mobile terminal 30a according to this embodiment will be described with reference to Fig. 8. The operation is executed based on the second instruction information received by the first mobile terminal 30a from the information processing device 10.

[0078] Step S300: The control unit 36a of the first portable terminal 30a issues a second label by printing it using the printing unit 32a.

[0079] On the second label, the order number determined by the information processing device 10 in step S100 is printed as text recognizable by the worker and as a one-dimensional code or a two-dimensional code readable by the mobile terminal 30. Information indicating the order number may be obtained, for example, from the second instruction information received by the first mobile terminal 30a from the information processing device 10.

[0080] Step S301: The control unit 36a instructs the first worker to perform the task B1 of attaching a second label to a second case.

[0081] Specifically, the control unit 36a instructs the first worker to perform task B1 by outputting support information for task B1 as video or audio via the input / output unit 34a. The support information for task B1 may indicate, for example, the storage location of the second case and the affixing position of the second label on the exterior surface of the second case. The information indicating the storage location of the second case and the affixing position of the second label may be acquired, for example, from second instruction information received by the first mobile terminal 30a from the information processing device 10. The control unit 36a may detect the completion of task B1, for example, when the first worker performs a predetermined operation indicating the completion of task B1.

[0082] Step S302: The control unit 36a instructs the first worker to perform an operation B2 of placing the second case in one of the openings provided on the cart.

[0083] Specifically, the control unit 36a instructs the first worker to perform task B2 by outputting support information for task B2 as video or audio via the input / output unit 34a. The support information for task B2 may indicate, for example, a storage location for the cart and a procedure for placing the second case at the cart's entrance. The information indicating the storage location for the cart and a procedure for placing the second case at the cart's entrance may be acquired, for example, from second instruction information received by the first mobile terminal 30a from the information processing device 10. The control unit 36a may detect the completion of task B2, for example, when the first worker performs a predetermined operation indicating the completion of task B2.

[0084] Step S303: The control unit 36a instructs the first worker to perform an operation B3 of reading the second label and the identification label on the opening where the second case is housed, using the first mobile terminal 30a.

[0085] Specifically, a corresponding identification label is provided in advance on each entrance of the cart. The control unit 36a instructs the first worker to perform task B3 by outputting support information for task B3 as video or audio via the input / output unit 34a. The support information for task B3 may indicate, for example, a procedure for reading the second label and a procedure for reading the identification label at the entrance. The information indicating the procedure for reading the second label and the procedure for reading the identification label at the entrance may be obtained, for example, from second instruction information received by the first mobile terminal 30a from the information processing device 10. The control unit 36a may detect the completion of task B3 when the read data of the second label and the read data of the identification label at the entrance are obtained. The read data of the second label includes, for example, an order number. The read data of the identification label at the entrance includes identification information uniquely assigned in advance to the entrance.

[0086] Here, the control unit 36a may transmit the read data of the second label and the read data of the identification label of the entrance to the information processing device 10 via the communication unit 33a. In this case, the control unit 13 of the information processing device 10 links the two received read data and stores them in the memory unit 12. In this way, the second case and the entrance of the cart in which the second case is stored are linked in the information processing device 10.

[0087] Step S304: The control unit 36a instructs the first worker to perform the task B4 of moving the second item from the second storage shelf 541 to the second case.

[0088] Specifically, the control unit 36a instructs the first worker to perform the task B4 by outputting the support information for the task B4 as video or audio via the input / output unit 34a.

[0089] The support information for task B4 can be determined arbitrarily. For example, the support information for task B4 may indicate the appearance of the second item, the product name, and the storage location of the second item on the second storage shelf 541. The information indicating the appearance of the second item, the product name, and the storage location of the second item on the second storage shelf 541 may be acquired, for example, from the second instruction information received by the first mobile terminal 30a from the information processing device 10. The first worker can identify the second item from among the multiple items stored on the second storage shelf 541 based on the support information for task B4.

[0090] For example, the support information for task B4 may further indicate a procedure for reading, with the first mobile terminal 30a, a product identification code (one-dimensional code or two-dimensional code) indicating a product identification number that is previously assigned to the second item. The product identification number of the second item and information indicating a procedure for reading the product identification code with the first mobile terminal 30a may be acquired, for example, from second instruction information that the first mobile terminal 30a receives from the information processing device 10. Based on the support information for task B4, the first worker may read, with the first mobile terminal 30a, the product identification code of the item identified from the second storage shelf 541. The control unit 36a may determine that the item identified from the second storage shelf 541 by the first worker is the second item when the read data of the product identification code matches the product identification number acquired from the second instruction information (i.e., when the two product identification numbers match). On the other hand, if the read data of the product identification code does not match the product identification number obtained from the second instruction information (i.e., the two product identification numbers do not match), the control unit 36a may determine that the item identified by the first worker from the second storage shelf 541 is not the second item and instruct the first worker to redo task B4.

[0091] Step S305: The control unit 36a instructs the first worker to perform the task B5 of transporting the second case containing the second item to the matching space 532.

[0092] Specifically, the control unit 36a instructs the first worker to perform task B5 by outputting support information for task B5 as video or audio via the input / output unit 34a. The support information for task B5 may indicate, for example, the location of the matching space 532 in the store 500. The information indicating the location of the matching space 532 in the store 500 may be obtained, for example, from second instruction information received by the first mobile terminal 30a from the information processing device 10. Based on the support information for task B5, the first worker may transport the second case to the matching space 532 by cart. The control unit 36a may detect the completion of task B5, for example, when the first worker performs a predetermined operation indicating the completion of task B5.

[0093] Step S306: The control unit 36a instructs the first worker to perform an operation B6 in the matching space 532 to read the first label attached to the first case and the second label attached to the second case with the first mobile terminal 30a.

[0094] Specifically, the control unit 36a instructs the first worker to perform task B6 by outputting support information for task B6 as video or audio via the input / output unit 34a. The support information for task B6 may indicate, for example, an order number printed in text on a first label. The order number printed in text on the first label is the same as the order number obtained from the second instruction information in step S300. Based on the support information for task B6, the first worker can identify the first case to which the first label with the order number printed in text is attached, and read the first label and second label with the first mobile terminal 30a.

[0095] Here, if the read data from the first label and the read data from the second label match (i.e., if the two order numbers match), the control unit 36a detects the completion of task B6. On the other hand, if the read data from the first label and the read data from the second label do not match (i.e., if the two order numbers do not match), the control unit 36a instructs the first worker to perform task B6 again. Note that if the read data from the first label and the read data from the second label do not match, for example, in a situation where tasks are being performed in parallel for multiple orders received from multiple customers, the first worker may have mistakenly read a different first label related to an order from another customer using the first mobile terminal 30a. Even in such a case, the instruction to perform task B6 again is issued, reducing the possibility that the first worker will mistakenly select items that should be combined.

[0096] Step S307: If the read data of the first label and the read data of the second label match in step S306, the control unit 36a instructs the first worker to perform task B7 of moving the first item delivered to the first case to which the first label is attached from the first case to the second case.

[0097] Specifically, the control unit 36a instructs the first worker to perform task B7 by outputting support information for task B7 as video or audio via the input / output unit 34a. The support information for task B7 may indicate, for example, the appearance or product name of the first item. The information indicating the appearance or product name of the first item may be acquired, for example, from second instruction information received by the first mobile terminal 30a from the information processing device 10. Based on the support information for task B7, the first worker may confirm that the first item delivered to the first case has the appearance or product name indicated in the support information for task B7, and then move the first item from the first case to the second case. The control unit 36a may detect the completion of task B7, for example, when the first worker performs a predetermined operation indicating the completion of task B7. The control unit 36a transmits a notification indicating the completion of task B7 to the information processing device 10. The notification is transmitted to the control device 23 of the automatic picking system 20 via the information processing device 10. As described above, the automatic picking system 20 performs the operation of step S205 when the control device 23 receives the notification.

[0098] Step S308: The control unit 36a instructs the first worker to perform an operation B8 in the work area 550, which is to read the second label and the third label with the first portable terminal 30a.

[0099] Specifically, the control unit 36a instructs the first worker to perform task B8 by outputting support information for task B8 as video or audio via the input / output unit 34a. The support information for task B8 may indicate, for example, the location of task area 550 in the store 500 and the order number printed in text on the third label. The information indicating the location of task area 550 in the store 500 may be obtained, for example, from second instruction information received by the first mobile terminal 30a from the information processing device 10. The order number printed in text on the third label is the same as the order number obtained from the second instruction information in step S300. Based on the support information for task B8, the first worker may transport the second case containing the first and second items using a cart to the task area 550, identify the third case to which the third label with the order number printed in text is attached, and read the second and third labels with the first mobile terminal 30a.

[0100] Here, if the read data from the second label and the read data from the third label match (i.e., if the two order numbers match), the control unit 36a detects the completion of task B8. On the other hand, if the read data from the second label and the read data from the third label do not match (i.e., if the two order numbers do not match), the control unit 36a instructs the first worker to perform task B8 again. Note that if the read data from the second label and the read data from the third label do not match, for example, in a situation where work is being carried out in parallel for multiple orders received from multiple customers, the first worker may have mistakenly read a different third label related to an order from another customer using the first mobile terminal 30a. Even in such a case, the instruction to perform task B8 again is issued, reducing the possibility that the first worker will mistakenly select items that should be combined.

[0101] The operation of step S308 may be executed when the first mobile terminal 30a receives a notification from the second mobile terminal 30b via the information processing device 10 indicating the completion of task C3 (the task of transporting the third case containing the third item to the task area 550) by the second worker, as described below.

[0102] Step S309: If the read data of the second label and the read data of the third label match in step S308, the control unit 36a instructs the first worker to perform task B9 of moving the third item delivered to the third case with the third label attached from the third case to the second case.

[0103] Specifically, the control unit 36a instructs the first worker to perform task B9 by outputting support information for task B9 as video or audio via the input / output unit 34a. The support information for task B9 may indicate, for example, the appearance or product name of the third item. The information indicating the appearance or product name of the third item may be acquired, for example, from second instruction information received by the first mobile terminal 30a from the information processing device 10. Based on the support information for task B9, the first worker may confirm that the third item delivered to the third case has the appearance or product name indicated in the support information for task B9, and then move the third item from the third case to the second case. The control unit 36a may detect the completion of task B9, for example, when the first worker performs a predetermined operation indicating the completion of task B9.

[0104] Step S310: When all of the multiple target items (here, the first to third items) have been collected into the second case in step S309, the control unit 36a instructs the first worker to perform task B10 of storing the multiple target items together in the item storage space 522.

[0105] Specifically, the control unit 36a instructs the first worker to perform task B10 by outputting support information for task B10 as video or audio via the input / output unit 34a. The support information for task B10 may indicate, for example, the location of item storage space 522 in the store 500 and a procedure for storing multiple target items together in an electronic locker provided in item storage space 522. The information indicating the location of item storage space 522 in the store 500 and a procedure for storing multiple target items together in an electronic locker provided in item storage space 522 may be acquired, for example, from second instruction information received by the first mobile terminal 30a from the information processing device 10. Based on the support information for task B10, the first worker may store the multiple target items (here, the first to third items) delivered to the second case in the electronic locker and lock it. The control unit 36a may detect the completion of task B10, for example, when the first worker performs a predetermined operation indicating the completion of task B10. The control unit 36a sends a notification indicating the completion of task B10 to the information processing device 10. Upon receiving the notification, the control unit 13 of the information processing device 10 notifies the customer who ordered the multiple target items (first to third items) of the unlock password for the electronic locker. Based on the notification from the information processing device 10, the customer can receive the multiple target items they ordered without meeting an employee face-to-face.

[0106] (Operation of the second mobile device) The operation of the second mobile terminal 30b according to this embodiment will be described with reference to Fig. 9. The operation is executed based on the third instruction information received by the second mobile terminal 30b from the information processing device 10.

[0107] Step S400: The control unit 36b of the second portable terminal 30b issues a third label by printing it using the printing unit 32b.

[0108] On the third label, the order number determined by the information processing device 10 in step S100 is printed as text recognizable to the worker and as a one-dimensional code or a two-dimensional code readable by the mobile terminal 30. Information indicating the order number may be obtained, for example, from the third instruction information received by the second mobile terminal 30b from the information processing device 10.

[0109] Step S401: The control unit 36b instructs the second worker to perform the task C1 of attaching a third label to a third case.

[0110] Specifically, the control unit 36b instructs the second worker to perform the task C1 by outputting support information for the task C1 as video or audio via the input / output unit 34b. The support information for the task C1 may indicate, for example, the storage location of the third case and the affixing position of the third label on the exterior surface of the third case. The information indicating the storage location of the third case and the affixing position of the third label may be acquired, for example, from third instruction information received by the second mobile terminal 30b from the information processing device 10. The control unit 36b may detect the completion of the task C1, for example, when the second worker performs a predetermined operation indicating the completion of the task C1.

[0111] Step S402: The control unit 36b instructs the second worker to perform the task C2 of moving the third item from the product display shelf 521 to the third case.

[0112] Specifically, the control unit 36b instructs the second worker to perform the task C2 by outputting the support information for the task C2 as video or audio via the input / output unit 34b.

[0113] The support information for task C2 can be determined arbitrarily. For example, the support information for task C2 may indicate the appearance of the third item, the product name, and the display position of the third item on the product display shelf 521. The information indicating the appearance of the third item, the product name, and the display position of the third item on the product display shelf 521 may be acquired from third instruction information received by the second mobile terminal 30b from the information processing device 10, for example. The second worker can identify the third item from among the multiple items displayed on the product display shelf 521 based on the support information for task C2.

[0114] For example, the support information for task C2 may further indicate a procedure for reading, with the second mobile terminal 30b, a product identification code (one-dimensional code or two-dimensional code) indicating a product identification number that is previously assigned to the third item. The product identification number of the third item and information indicating a procedure for reading the product identification code with the second mobile terminal 30b may be acquired, for example, from third instruction information that the second mobile terminal 30b receives from the information processing device 10. Based on the support information for task C2, the second worker may read, with the second mobile terminal 30b, the product identification code of the item identified from the product display shelf 521. The control unit 36b may determine that the item identified from the product display shelf 521 by the second worker is the third item when the read data of the product identification code matches the product identification number acquired from the third instruction information (i.e., when the two product identification numbers match). On the other hand, if the read data of the product identification code does not match the product identification number obtained from the third instruction information (i.e., the two product identification numbers do not match), the control unit 36a may determine that the item identified by the second worker from the product display shelf 521 is not the third item and instruct the second worker to redo task C2.

[0115] Step S403: The control unit 36b instructs the second worker to perform the task C3 of transporting the third case containing the third item to the task area 550.

[0116] Specifically, the control unit 36b instructs the second worker to perform task C3 by outputting support information for task C3 as video or audio via the input / output unit 34b. The support information for task C3 may indicate, for example, the location of task area 550 in the store 500. The information indicating the location of task area 550 in the store 500 may be acquired, for example, from third instruction information received by the second mobile terminal 30b from the information processing device 10. The second worker may transport the third case to the task area 550 based on the support information for task C3. The control unit 36b may detect the completion of task C3, for example, when the second worker performs a predetermined operation indicating the completion of task C3. The control unit 36b transmits a notification indicating the completion of task C3 to the information processing device 10. The notification is transmitted to the first mobile terminal 30a via the information processing device 10. As described above, upon receiving the notification, the first mobile terminal 30a performs the operation of step S308.

[0117] In this embodiment, the multiple target items ordered by the customer are described as three items: a first item stored on the first storage shelf 531, a second item stored on the second storage shelf 541, and a third item displayed as a commodity on the product display shelf 521. However, the multiple target items do not have to include the third item. In other words, the multiple target items only need to include at least the first item and the second item. In such a case, among the operations of each component of the system 1 described with reference to FIGS. 6 to 9, the operations related to the third item can be omitted. Specifically, the operations of steps S103, S308 to S309, and S400 to S403 can be omitted.

[0118] As described above, the information processing device 10 according to this embodiment acquires order information indicating multiple target items, including a first item stored on the first storage shelf 531 and a second item stored on the second storage shelf 541, instructs the automatic picking system 20 to perform multiple first tasks, and instructs the first worker via the first mobile terminal 30a to perform multiple second tasks. The multiple first tasks include, for example, task A2 of moving the first item from the first storage shelf 531 to a first case and task A5 of attaching a first label to the first case. The multiple second tasks include, for example, task B1 of attaching a second label to a second case, task B4 of moving the second item from the second storage shelf 541 to a second case, task B6 of reading the first label and the second label with the first mobile terminal 30a, and task B10 of storing the multiple target items together in the item storage space 522 if the read data of the first label and the read data of the second label match.

[0119] With this configuration, if the read data from the first label and the read data from the second label do not match (for example, if multiple orders from multiple customers are being worked on in parallel and the first worker mistakenly reads a different first label related to another customer's order with the first mobile terminal 30a), the operation B10 of storing multiple target items together will not be performed. This reduces the possibility that the first worker will mistake items that should be combined, thereby improving the technology for supporting store operations.

[0120] Although the present disclosure has been described based on the drawings and examples, it should be noted that those skilled in the art may make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included in the scope of the present disclosure. For example, the functions included in each component or step can be rearranged so as not to be logically inconsistent, and multiple components or steps can be combined or divided into one.

[0121] For example, in the above-described embodiment, the configuration and operation of the information processing device 10 may be distributed among a plurality of computers that can communicate with each other.

[0122] Also, for example, an embodiment is possible in which a general-purpose computer functions as the information processing device 10 according to the above-described embodiment. Specifically, a program describing the processing content for realizing each function of the information processing device 10 according to the above-described embodiment is stored in the memory of the general-purpose computer, and the program is read and executed by a processor. Therefore, the present disclosure can also be realized as a program executable by a processor, or a non-transitory computer-readable medium storing the program. [Explanation of symbols]

[0123] 1 System 10. Information processing equipment 11 Communications Department 12 Storage section 13 Control Unit 20 Automatic picking system 21 Work robot 22 Conveyor equipment 23 Control device 30 Mobile Devices 31 Reading unit 32 Printing Department 33 Communications Department 34 Input / output section 35 Storage section 36 Control Unit 40 Network 500 stores 510 No Entry Area 520 Permission Area 521 Product display shelf 522 Storage space 530 Automatic Picking Area 531 1st storage shelf 532 Loading space 533 case storage space 540 Manned picking area 541 2nd storage shelf 550 working area

Claims

1. A method executed by an automatic picking system including a device for picking an item stored in a first storage shelf and an information processing device capable of communicating with a first mobile terminal used by a first worker who picks an item stored in a second storage shelf, the method comprising: acquiring information indicating a plurality of target items including a first item stored in the first storage shelf and a second item stored in the second storage shelf; instructing the automatic picking system to perform a plurality of first operations; instructing the first worker to perform a plurality of second tasks via the first mobile terminal; Including, The plurality of first tasks include: An operation of transferring the first item from the first storage shelf to a first case; and affixing a first label to the first case; The plurality of second tasks include: affixing a second label to the second case; an operation of transferring the second item from the second storage shelf to the second case; reading the first label and the second label with the first mobile terminal; and and storing the plurality of target items together in an item storage space if the read data of the first label and the read data of the second label match.

2. 10. The method of claim 1, the plurality of first operations further include an operation of transporting the first case containing the first item to a matching space; The method, wherein the plurality of second operations further includes an operation of transporting the second case containing the second item to the matching space.

3. 3. The method of claim 2, The method, wherein the plurality of first operations further includes an operation of issuing the first label when the first case is transported to the matching space.

4. 4. The method according to any one of claims 1 to 3, The plurality of second tasks include: After the second label is attached to the second case, an operation of storing the second case in any one of a plurality of openings provided on a cart; and The method further includes reading the second label and the identification label of the one frontage with the first mobile terminal, The method further includes a step of storing the read data of the second label and the read data of the identification label of the one frontage in association with each other.

5. 5. The method according to any one of claims 1 to 4, the plurality of second operations further include an operation of transferring the first item from the first case to the second case when the plurality of target items are collected; The method, wherein the plurality of first operations further includes an operation of transporting the first case to a case storage space after the first item has been transferred to the second case.

6. 6. The method according to any one of claims 1 to 5, the first storage shelf and the second storage shelf are provided in a restricted area of ​​the store where customers are prohibited from entering, the information processing device is further capable of communicating with a second mobile terminal used by a second worker who picks items displayed on the product display shelves of the store; the method further includes a step of instructing the second worker via the second mobile terminal to perform a plurality of third tasks when the plurality of target items further includes a third item displayed on the product display shelf; The plurality of third tasks include: Attaching a third label to the third case; and and transferring the third item from the product display shelf to the third case. The plurality of second operations or the plurality of third operations include: an operation of reading the second label and the third label with the first mobile terminal or the second mobile terminal; and The method further includes the step of transferring the third item from the third case to the second case if the read data of the second label and the read data of the third label match.

7. An information processing device including: an automatic picking system including a device for picking an item stored on a first storage shelf; a communication unit capable of communicating with a first mobile terminal used by a first worker who picks an item stored on a second storage shelf; and a control unit, The control unit acquiring information indicating a plurality of target items including a first item stored in the first storage shelf and a second item stored in the second storage shelf; instructing the automatic picking system to perform a plurality of first operations; instructing the first worker to perform a plurality of second tasks via the first mobile terminal; The plurality of first tasks include: An operation of transferring the first item from the first storage shelf to a first case; and affixing a first label to the first case; The plurality of second tasks include: affixing a second label to the second case; an operation of transferring the second item from the second storage shelf to the second case; reading the first label and the second label with the first mobile terminal; and and storing the plurality of target items together in an item storage space when the read data of the first label and the read data of the second label match.

8. an automatic picking system including a device for picking an item stored in a first storage shelf; and a computer capable of communicating with a first mobile terminal used by a first worker who picks an item stored in a second storage shelf, acquiring information indicating a plurality of target items including a first item stored in the first storage shelf and a second item stored in the second storage shelf; instructing the automatic picking system to perform a plurality of first operations; instructing the first worker to perform a plurality of second tasks via the first mobile terminal; A program for executing The plurality of first tasks include: An operation of transferring the first item from the first storage shelf to a first case; and affixing a first label to the first case; The plurality of second tasks include: affixing a second label to the second case; an operation of transferring the second item from the second storage shelf to the second case; reading the first label and the second label with the first mobile terminal; and a program including an operation of storing the plurality of target items together in an item storage space when the read data of the first label and the read data of the second label match.

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