Facility Management Support System

Abstract

To provide a facility management support system and the like capable of causing a system provided in a collective facility to perform a predetermined operation based on a relatively easy operation made by a user.SOLUTION: A facility management support system 10 includes: a first communication unit 11 that acquires authentication information from a mobile phone 20 by performing a communication with the mobile phone 20 in a circuit-switching manner; a second communication unit 12 that performs a communication with an intercom system 30 placed in a collective housing 100 in a packet switching manner; and a control unit 13 that causes the second communication unit 12 to output, to the intercom system 30, operation instruction information for causing the intercom system 30 to perform a predetermined operation when authentication based on the acquired authentication information is established.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a facility management support system and an information processing method. [Background technology]

[0002] Patent Document 1 discloses an intercom system used in apartment buildings. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2013-38817 Summary of the Invention [Problem to be solved by the invention]

[0004] The present invention provides a facility management support system and the like that can cause a system installed in a complex facility to perform a predetermined operation based on a relatively simple operation by a user. [Means for solving the problem]

[0005] A facility management support system according to one embodiment of the present invention comprises a first communication unit that acquires authentication information from a mobile phone by communicating with the mobile phone via circuit switching, a second communication unit that communicates with a first information processing system installed in a public facility via packet switching, and a control unit that, when authentication based on the acquired authentication information is established, outputs operational command information from the second communication unit to the first information processing system to cause the first information processing system to perform a predetermined operation.

[0006] An information processing method according to one embodiment of the present invention is an information processing method executed by a computer system, and includes an acquisition step of acquiring authentication information from a mobile phone by communicating with the mobile phone via circuit switching, and an output step of outputting, when authentication based on the acquired authentication information is established, operation command information for causing a first information processing system installed in a public facility to perform a predetermined operation to the first information processing system by communicating via packet switching.

[0007] An information processing method according to one embodiment of the present invention is an information processing method executed by a mobile phone, and includes a communication step of performing circuit-switched communication with a facility management support system based on a telephone number input by a first operation of the user, an output step of outputting authentication information to the facility management support system via the circuit-switched communication based on a second operation of the user, and a notification step of notifying the user by sound output of identification information for unlocking a specified electric lock within a complex facility after outputting the authentication information.

[0008] An information processing method according to one aspect of the present invention is an information processing method executed by an information terminal used by an administrator of a collective facility, and includes a sending step of sending information related to a mobile phone entered by operation of the administrator to a facility management support system, and a receiving step of receiving authentication information from the facility management support system.

[0009] A program according to one aspect of the present invention is a program for causing a computer to execute the information processing method. [Effects of the Invention]

[0010] The facility management support system of the present invention can cause a system installed in a complex facility to perform a predetermined operation based on a relatively simple operation by a user. [Brief explanation of the drawings]

[0011] [Figure 1]FIG. 1 is a block diagram showing a functional configuration of a facility management support system according to an embodiment. [Figure 2] FIG. 2 is a diagram illustrating an outline of the operation of the facility management support system according to the embodiment. [Figure 3] FIG. 3 is a sequence diagram of a first example of the pre-registration operation. [Figure 4] FIG. 4 is a diagram illustrating an example of the registration information. [Figure 5] FIG. 5 is a sequence diagram of a second example of the pre-registration operation. [Figure 6] FIG. 6 is a diagram illustrating an example of apartment building management information. [Figure 7] FIG. 7 is a sequence diagram of the work support operation. [Figure 8] FIG. 8 is a diagram illustrating an example of the setting information. [Figure 9] FIG. 9 is a sequence diagram of the unlocking operation of the key box. [Figure 10] FIG. 10 is a diagram illustrating an example of takeout history information. [Figure 11] FIG. 11 is a sequence diagram of the operation of notifying the completion of work. [Figure 12] FIG. 12 is a sequence diagram of a work support operation according to a modified example. [Figure 13] FIG. 13 is a sequence diagram of the unlocking operation of an auto-locking door based on the input of a passcode. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, the embodiments will be described in detail with reference to the drawings. Note that the embodiments described below are all comprehensive or specific examples. The numerical values, shapes, materials, components, component placement and connection forms, steps, and step order shown in the following embodiments are merely examples and are not intended to limit the present invention. Furthermore, among the components in the following embodiments, components not recited in independent claims will be described as optional components.

[0013] It should be noted that the drawings are schematic diagrams and are not necessarily strict illustrations. In addition, in the drawings, substantially the same components are denoted by the same reference numerals, and overlapping descriptions may be omitted or simplified.

[0014] (Embodiment) [composition] First, the configuration of a facility management support system according to an embodiment will be described. Fig. 1 is a block diagram showing the functional configuration of the facility management support system according to an embodiment. Fig. 2 is a diagram showing an outline of the operation of the facility management support system according to an embodiment.

[0015] The facility management support system 10 is a system that is applied to an apartment building 100. The apartment building 100 is an example of a collective facility, and specifically, is an apartment building, a dormitory, or company housing. Here, a business that provides services such as repairs to the apartment building 100, cleaning the apartment building 100, or electrical work for the apartment building 100 (hereinafter also referred to as a service provider) may dispatch workers to the apartment building 100. In such cases, 100 It is common for the manager to be present at the apartment complex 100 at the time and date of the worker's visit, unlock the auto-lock door 34 to let the worker into the apartment complex 100, and hand over the key necessary for the work to the worker.

[0016] In contrast, as shown in FIG. 2, with the facility management support system 10, after arriving at the apartment building 100 on the day of the work, the worker can call a predetermined phone number using the mobile phone 20 (FIG. 2(a)), and can unlock (or open) the auto-locking door 34 (FIG. 2(b)), even if the manager is not present. Although not shown, the worker can also enter the common area 101 of the apartment building 100 and receive the key required for the work from the key box 37. With the facility management support system 10, the manager does not need to be present at the apartment building 100 on the day of the work. In other words, the facility management support system 10 can support the manager in managing the apartment building 100. Furthermore, with the facility management support system 10, there is no need to perform complex operations, such as installing an application program on a smartphone in advance and setting up a smartphone to obtain authorization to unlock the auto-locking door 34, in order to enter the apartment building 100. Therefore, even a worker who is unfamiliar with using a smartphone or the like can easily complete the procedure for entering the apartment building 100.

[0017] Although only one apartment building 100 is shown in Fig. 1, the facility management support system 10 can provide business support for multiple apartment buildings, including the apartment building 100. In other words, the facility management support system 10 can support the management work of the manager of each of multiple apartment buildings.

[0018] The specific configuration of such a facility management support system 10 will be described below. The facility management support system 10 is, for example, a system realized by one or more server devices located outside the apartment building 100. The facility management support system 10 receives a call from a mobile phone 20 and performs information processing for unlocking doors installed in the apartment building 100. The doors installed in the apartment building 100 specifically include an autolock door 34, the door of a key box 37, and the door of a delivery box 36. The information processing for unlocking the doors includes not only information processing for actually unlocking the doors but also information processing for issuing passcodes for unlocking the doors. The facility management support system 10 specifically includes a first communication unit 11, a second communication unit 12, a control unit 13, and a memory unit 14.

[0019] First communication unit 11 is a communication module (communication circuit) that enables facility management support system 10 to communicate with mobile phone 20 for voice calls via a voice call communication network. In other words, the communication performed by first communication unit 11 is circuit-switched communication. The communication performed by first communication unit 11 is, for example, wired communication, but may also be wireless communication.

[0020] The second communication unit 12 is a communication module (communication circuit) that enables the facility management support system 10 to communicate with the intercom system 30 (gateway device 33), the authentication management server 40, the first information terminal 50, and the second information terminal 60 via a wide area communication network 80 such as the Internet. The communication performed by the second communication unit 12 is packet-switched communication. The communication performed by the second communication unit 12 is, for example, wired communication, but may also be wireless communication. There is no particular limitation on the communication standard used for the communication.

[0021] The control unit 13 performs the above-mentioned information processing. The control unit 13 is realized, for example, by a microcomputer, but may also be realized by a processor. The functions of the control unit 13 are realized, for example, by the microcomputer or processor constituting the control unit 13 executing a computer program stored in the storage unit 14.

[0022] The storage unit 14 is a storage device that stores information necessary for the above information processing, computer programs executed by the control unit 13, etc. The storage unit 14 is realized by, for example, an HDD (Hard Disk Drive), but may also be realized by a semiconductor memory or the like.

[0023] 1 also shows a mobile phone 20, an intercom system 30, an authentication management server 40, a first information terminal 50, and a second information terminal 60, in addition to the facility management support system 10. The configurations of these systems and devices will be described below.

[0024] The mobile phone 20 is an information terminal used by a worker to make a call to a predetermined telephone number, in other words, a telephone terminal. The mobile phone 20 is a portable telephone terminal such as a feature phone or a smartphone. The mobile phone 20 includes a communication unit 21, an operation reception unit 22, a call processing unit 23, a memory unit 24, and a sound output unit 25.

[0025] The communication unit 21 is a communication module (communication circuit) that enables the mobile phone 20 to communicate with the facility management support system 10 via a communication network for voice calls. The communication performed by the communication unit 21 is, for example, wired communication, but may also be wireless communication.

[0026] The operation reception unit 22 receives an input operation of the worker's telephone number, etc. The operation reception unit 22 is realized by, for example, a touch panel or hardware keys (push buttons).

[0027] The call processing unit 23 processes information related to calls (telephone calls). The call processing unit 23 is realized by, for example, a microcomputer, but may also be realized by a processor. The functions of the call processing unit 23 are realized, for example, by the microcomputer or processor constituting the call processing unit 23 executing a computer program stored in the storage unit 24.

[0028] The storage unit 24 is a storage device that stores information necessary for information processing related to the above-mentioned calls, and computer programs executed by the call processing unit 23. The storage unit 24 is realized by, for example, a semiconductor memory.

[0029] The sound output unit 25 outputs sound toward the ear of the worker during a voice call. The sound output unit 25 is realized by a speaker.

[0030] Intercom system 30 is a system installed within apartment building 100, and is an example of a first information processing system. Intercom system 30 includes a lobby intercom 31, a control device 32, a gateway device 33, an auto-locking door 34, an authentication management device 35, a delivery box 36, and a key box 37. Lobby intercom 31, the control device 32, the gateway device 33, the auto-locking door 34, the authentication management device 35, the delivery box 36, and the key box 37 are installed in a common area 101 of apartment building 100.

[0031] The lobby intercom 31 is an information terminal installed outside (on the outdoor side) of the auto-locking door 34 at the entrance (i.e., the common area 101) of the apartment building 100. The lobby intercom 31 controls, for example, the auto-locking door 34. The lobby intercom 31 has a user interface consisting of a numeric keypad and a call button, and a visitor to the apartment building 100 can speak to a resident and request that the auto-locking door 34 be unlocked by entering the room number of the visitor using the numeric keypad.

[0032] The control device 32 is a device that controls devices installed within the apartment building 100 and controls communications between devices installed within the apartment building 100 (for example, communications between the lobby intercom 31 and the intercom master unit (not shown)).

[0033] The gateway device 33 is a communication device that enables devices installed in the apartment building 100, such as the lobby intercom 31, to communicate with the facility management support system 10, the authentication management server 40, the first information terminal 50, and the second information terminal 60 via the wide area communication network 80.

[0034] The auto-locking door 34 is a door provided at the entrance of the apartment building 100 (i.e., the common area 101). The auto-locking door 34 is automatically locked (or closed) a certain time after it is unlocked (or opened). The door that the auto-locking door 34 has may be a sliding door or a swing door. Note that, for example, unlocking here means releasing the locking mechanism (such as an electric lock) of the auto-locking door 34. Opening means, for example, releasing the locking mechanism and then opening the auto-locking door 34.

[0035] In the following embodiments, an example in which the auto-locking door 34 is unlocked will be described, but the auto-locking door 34 may also be opened. That is, in the following embodiments, unlocking the auto-locking door 34 may be appropriately interpreted as opening the auto-locking door 34.

[0036] The authentication management device 35 is a device that performs authentication processing related to unlocking (or opening) of the auto-locking door 34. Specifically, the authentication management device 35 performs authentication to determine whether a number entered into a user interface (not shown) of the lobby intercom 31 matches a predetermined number, and if the numbers match, unlocks (or opens) the auto-locking door 34. The authentication management device 35 is installed, for example, in a caretaker's room of the apartment building 100. The authentication management device 35 and the auto-locking door 34 communicate with each other via the control device 32.

[0037] Delivery box 36 is a storage device in which a delivery person from a parcel delivery company stores packages addressed to residents of apartment complex 100 when the residents are not in their private areas. Delivery box 36 is a delivery box shared by multiple residents living in apartment complex 100. Delivery box 36 has an electric lock, and the door of delivery box 36 is locked and unlocked by said electric lock. Delivery box 36 is provided in common area 101.

[0038] The delivery box 36 has a user interface consisting of a numeric keypad or the like, and the delivery person or resident can use the delivery box 36 (unlock the door of the delivery box 36) by entering a predetermined passcode via the numeric keypad.

[0039] The key box 37 is a storage device that stores multiple keys used within the apartment building 100. The key box 37 has a first electric lock that unlocks or locks the door of the key box 37, and a second electric lock that unlocks or locks a holding structure that holds the multiple keys stored in the key box 37. The key box 37 also has a sensor that senses whether a key is held in the holding structure. The key box 37 is installed in the common area 101. Workers and others can access the key box 37 by unlocking the auto-lock door 34 and entering the apartment building 100.

[0040] The key box 37 has a user interface configured with a numeric keypad or the like, and the administrator can remove the key from the key box 37 by inputting a predetermined passcode via the numeric keypad.

[0041] The authentication management server 40 is a server that performs authentication processing related to unlocking the key box 37. The authentication management server 40 is an example of a second information processing system that is installed outside the apartment building 100. Specifically, the authentication management server 40 performs authentication to determine whether a number entered into a user interface (not shown) of the key box 37 matches a predetermined number, and if the number matches, unlocks the door of the key box 37 (an electric lock installed in the key box 37). The authentication management server 40 is installed outside the apartment building 100. The authentication management server 40 and the key box 37 communicate with each other via the control device 32, the gateway device 33, and the wide area communication network 80.

[0042] The first information terminal 50 is an information terminal used by the manager of the apartment complex 100. The first information terminal 50 is, for example, a stationary information terminal such as a personal computer, but may also be a portable information terminal such as a smartphone or tablet terminal. In FIG. 1 , the first information terminal 50 is located outside the apartment complex 100, but it may also be located inside the apartment complex 100. Specifically, the first information terminal 50 includes a communication unit 51, an operation reception unit 52, an information processing unit 53, a memory unit 54, and a display unit 55.

[0043] The communication unit 51 is a communication circuit (communication module) that enables the first information terminal 50 to communicate with the facility management support system 10 via the wide area communication network 80. The communication performed by the communication unit 51 is, for example, wired communication, but may also be wireless communication. There are no particular limitations on the communication standard of the communication performed by the communication unit 51.

[0044] The operation reception unit 52 receives operations from the administrator. The operation reception unit 52 is realized by, for example, a mouse and a keyboard, but may also be realized by a touch panel.

[0045] The information processing unit 53 performs information processing to cause the first information terminal 50 to function as a user interface in the pre-registration operation described below. The information processing unit 53 is realized, for example, by a microcomputer, but may also be realized by a processor. The functions of the information processing unit 53 are realized, for example, by the microcomputer or processor constituting the information processing unit 53 executing a computer program stored in the storage unit 54.

[0046] The storage unit 54 is a storage device that stores information necessary for the above information processing, computer programs executed by the information processing unit 53, etc. The storage unit 54 is realized by, for example, a semiconductor memory, but may also be realized by an HDD.

[0047] The display unit 55 displays an image and is realized by a display panel such as a liquid crystal panel or an organic EL (Electro Luminescence) panel.

[0048] The second information terminal 60 is an information terminal used by an employee of the service provider. The second information terminal 60 is, for example, a stationary information terminal such as a personal computer, but may also be a portable information terminal such as a smartphone or tablet terminal. The detailed functional configuration of the second information terminal 60 is similar to that of the first information terminal 50, but is not shown in detail in FIG. 1.

[0049] [Pre-registration example 1] As described above, facility management support system 10 can unlock auto-locking doors 34 and the like based on a call from mobile phone 20. Here, the manager of apartment complex 100 pre-registers information about service providers. Example 1 of the pre-registration operation of facility management support system 10 will be described below. Figure 3 is a sequence diagram of Example 1 of the pre-registration operation.

[0050] apartment complex 100The administrator performs a registration operation to register information about the service provider, and the operation reception unit 52 of the first information terminal 50 receives such a registration operation (S11). When the registration operation is received, the information processing unit 53 causes the communication unit 51 to transmit a registration request including the information input by the registration operation to the facility management support system 10 (S12).

[0051] The information entered by the registration operation includes, for example, the name of the apartment building 100, the name of the service provider, the name of the worker who will visit the apartment building 100 on the day the service is provided, the phone number of the mobile phone 20 carried by the worker, and carry-out permission information indicating the identification information (number or name) of the key that the worker is permitted to carry out among the multiple keys stored in the key box 37. Note that the information entered by the registration operation is merely an example, and some of the exemplified information may be omitted, or the information entered by the registration operation may include information that is not exemplified. If the information entered by the registration operation includes information related to the mobile phone 20, the processing of step S12 can also be considered to be processing of transmitting the information related to the mobile phone 20 entered by the administrator's operation to the facility management support system 10.

[0052] The second communication unit 12 of the facility management support system 10 receives the registration request. When the registration request is received, the control unit 13 issues a passcode (S13), and stores the issued passcode and the information included in the registration request in association with each other as registration information in the storage unit 14 (S14). Fig. 4 is a diagram showing an example of the registration information.

[0053] As shown in Figure 4, the control unit 13 issues a passcode (an example of authentication information) based on a registration request (information received by the second communication unit 12 from the first information terminal 50), and stores the issued passcode in association with identification information (name) of the apartment building 100 and information indicating items (keys) that the worker (user of the mobile phone 20) can take out.

[0054] Next, control unit 13 causes second communication unit 12 to transmit passcode notification information for notifying first information terminal 50 of the issued passcode and a predetermined telephone number (S15). The predetermined telephone number here is a telephone number for connecting to facility management support system 10 by circuit-switched communication. The processing of step S15 can also be considered as processing in which mobile phone 20 receives a passcode (authentication information) from facility management support system 10.

[0055] The communication unit 51 of the first information terminal 50 receives the passcode notification information, and the information processing unit 53 displays the passcode and the predetermined telephone number on the display unit 55 based on the received passcode notification information (S16). The administrator communicates the passcode and the predetermined telephone number displayed on the display unit 55 to the service provider (more specifically, the worker) by email, telephone, or the like.

[0056] Thus, according to the first example of the advance registration operation, the registration information is stored in the storage unit 14 of the facility management support system 10, and the worker can also know the predetermined telephone number and passcode.

[0057] [Pre-registration example 2] Next, a description will be given of a second example of the pre-registration operation of the facility management support system 10. Fig. 5 is a sequence diagram of the second example of the pre-registration operation.

[0058] An employee of the service provider performs a registration operation to register information about the service provider, and second information terminal 60 accepts this registration operation (S21). When second information terminal 60 accepts the registration operation, it transmits a registration request including the information entered through the registration operation to facility management support system 10 (S22). The information entered through the registration operation is the same as in example 1 of the pre-registration operation.

[0059] The second communication unit 12 of the facility management support system 10 receives the registration request. Here, the memory unit 14 stores apartment building management information in which the name of the apartment building 100 is associated with the contact information of the manager of the apartment building 100 (such as an email address or identification information of the first information terminal 50). Figure 6 is a diagram showing an example of apartment building management information. As shown in Figure 6, the apartment building management information includes identification information (hereinafter also referred to as a gateway ID) of the gateway device 33 installed in the apartment building 100.

[0060] The gateway ID is information for distinguishing the gateway device 33 from other gateway devices, and is also information for distinguishing the apartment building 100 from other buildings (apartments). The gateway ID is, for example, a device ID of the gateway device 33, such as a MAC (Media Access Control) address.

[0061] The control unit 13 identifies the contact information (first information terminal 50) of the manager of the apartment building 100 based on the name of the apartment building 100 included in the received registration request and the apartment building management information pre-stored in the memory unit 14, and causes the second communication unit 12 to send an approval request to the identified contact information requesting approval for the registration of information regarding the service provider (S23).

[0062] Communication unit 51 of first information terminal 50 receives the approval request, and information processing unit 53 displays an approval screen on display unit 55 based on the received approval request (S24). While the approval screen is displayed on display unit 55, the administrator performs an approval operation to approve the registration of information about the service provider, and operation acceptance unit 52 accepts such approval operation (S25). When the approval operation is accepted, information processing unit 53 causes communication unit 51 to transmit approval information to facility management support system 10 (S26).

[0063] The second communication unit 12 of the facility management support system 10 receives the approval information. The control unit 13 issues a passcode upon receiving the approval information (S27), and stores the issued passcode and the information included in the registration request in association with each other in the storage unit 14 as registration information (S28). The registration information is as described with reference to FIG. 4. Note that it may be difficult for an employee of the service provider to input the take-out permission information included in the registration information, which indicates the items (keys) that the worker (user of mobile phone 20) is allowed to take out. However, if the keys are given names such as "2nd floor electrical system key," the employee of the service provider can input the name of the required key.

[0064] Next, the control unit 13 causes the second communication unit 12 to transmit passcode notification information for notifying the second information terminal 60 of the issued passcode and the predetermined telephone number (S29). The second information terminal 60 receives the passcode notification information and displays the passcode and the predetermined telephone number based on the received passcode notification information (S30). An employee of the service provider communicates the displayed passcode and the predetermined telephone number to the worker by email, telephone, or the like.

[0065] Thus, according to the second example of the pre-registration operation, the registration information is stored in the storage unit 14 of the facility management support system 10, and the worker can also know the predetermined telephone number and passcode.

[0066] [Work support actions] Next, a first example of the work support operation will be described, which is performed on the day when the worker performs work in the apartment building 100. Fig. 7 is a sequence diagram of the work support operation.

[0067] After performing Example 1 or Example 2 of the pre-registration operation, the worker visits the apartment complex 100 on the day the work is to be performed and calls the predetermined telephone number. Specifically, the worker performs an input operation of the predetermined telephone number, and the operation receiving unit 22 of the mobile phone 20 receives the input operation of the telephone number (S41).

[0068] When operation reception unit 22 receives an input operation for a predetermined telephone number, call processing unit 23 establishes a communication connection with facility management support system 10 by circuit-switched communication using communication unit 21 (S42). In other words, a dedicated communication line is formed between mobile phone 20 and facility management support system 10. The communication connection between mobile phone 20 and facility management support system 10 is maintained at least until step S56, which will be described later. At this time, the telephone number of mobile phone 20 is notified to facility management support system 10. In other words, first communication unit 11 of facility management support system 10 acquires the telephone number of mobile phone 20.

[0069] Control unit 13 of facility management support system 10 performs telephone number authentication (an example of first authentication) based on the acquired telephone number of mobile phone 20 (an example of first authentication information) (S43). Control unit 13 determines that telephone number authentication is successful when the registration information includes the telephone number of mobile phone 20 (the telephone number is registered), and determines that telephone number authentication is unsuccessful when the registration information does not include the telephone number of mobile phone 20 (the telephone number is not registered). When control unit 13 determines that telephone number authentication is successful, it causes first communication unit 11 to send a passcode request (a sound signal) to mobile phone 20 (S44).

[0070] The communication unit 21 of the mobile phone 20 receives the passcode request, and the call processing unit 23 causes the sound output unit 25 to play the received passcode request (sound signal). Specifically, the sound output unit 25 outputs a message (sound) such as "Please enter your passcode" to prompt the user to enter a passcode (S45).

[0071] The worker inputs the passcode in accordance with the message prompting the worker to input the passcode, and the operation receiving unit 22 receives the passcode input operation (S46). The passcode input here is the passcode communicated to the worker in Example 1 or Example 2 of the pre-registration operation.

[0072] When the operation accepting unit 22 of the mobile phone 20 accepts the input operation of the passcode, the call processing unit 23 causes the communication unit 21 to transmit the passcode to the facility management support system 10 (S47).

[0073] The first communication unit 11 of the facility management support system 10 acquires (receives) the passcode, and the control unit 13 performs passcode authentication (an example of second authentication) based on the acquired passcode (an example of second authentication information) (S48). The control unit 13 determines that the passcode authentication is successful when the passcode (in the registration information) associated with the telephone number acquired in step S42 in the registration information matches the passcode acquired in step S47. On the other hand, the control unit 13 determines that the passcode authentication is unsuccessful when the passcode (in the registration information) associated with the telephone number acquired in step S42 in the registration information does not match the passcode acquired in step S47.

[0074] When it is determined in step S48 that the passcode authentication is successful, the control unit 13 causes the second communication unit 12 to output (transmit) an unlock command to unlock the auto-lock door 34 to the intercom system 30 (S49). The unlock command is an example of operation command information for causing the intercom system 30 to perform a predetermined operation.

[0075] Specifically, the control unit 13 identifies the name of the apartment building 100 associated with the telephone number of the mobile phone 20 in the registration information. Next, the control unit 13 determines the gateway ID associated with the identified name of the apartment building 100 in the apartment building management information as the output destination of the unlocking command. This allows the control unit 13 to output the unlocking command to the intercom system 30 (gateway device 33) installed in the apartment building 100 that the worker is visiting. The unlocking command output (transmitted) by the second communication unit 12 is received by the authentication management device 35 via the wide area communication network 80, the gateway device 33, and the control device 32. The authentication management device 35 unlocks the auto-locking door 34 based on the received unlocking command (S50). This allows the worker to enter the apartment building 100. Note that the unlocking of the auto-locking door 34 in step S50 may be performed by the lobby intercom 31 instead of the authentication management device 35.

[0076] Furthermore, when the control unit 13 determines that passcode authentication has been successful, it causes the second communication unit 12 to output (transmit) request information to the authentication management server 40 (S51). The request information is information for requesting the authentication management server 40 (an example of a second information processing system provided outside the apartment building 100) to issue a passcode for the key box 37 (an example of fourth authentication information) necessary to unlock the door (lid) of the key box 37. The request information includes the ID of the key box 37 identified based on the apartment building management information and the takeout permission information identified based on the registration information.

[0077] The authentication management server 40 receives the request information and issues a passcode upon receiving the request information (S52). The authentication management server 40 associates the issued passcode with the ID of the key box 37 and the takeout permission information included in the request information and stores them as setting information (S53). Figure 8 is a diagram showing an example of the setting information.

[0078] As shown in FIG. 8, the authentication management server 40 issues a passcode based on the request information, and stores the issued passcode in association with the ID of the key box 37 and the take-out permission information. Also, as shown in FIG. 8, an expiration date is set for the passcode. The expiration date is determined in advance by a designer of the authentication management server 40, or may be specified by the manager of the apartment building 100 or an employee of the service provider. For example, if an operation to specify the expiration date is accepted in step S11, the manager of the apartment building 100 can specify the expiration date. Similarly, if an operation to specify the expiration date is accepted in step S21, an employee of the service provider can specify the expiration date.

[0079] Next, the authentication management server 40 outputs (transmits) the passcode issued in response to the request information to the facility management support system 10 (S54).

[0080] The second communication unit 12 of the facility management support system 10 acquires (receives) the passcode from the authentication management server 40. The control unit 13 causes the first communication unit 11 to output passcode notification information (sound signal) to the mobile phone 20 to notify the worker (user of the mobile phone 20) of the acquired passcode (S55).

[0081] The communication unit 21 of the mobile phone 20 receives the passcode notification information, and the call processing unit 23 causes the sound output unit 25 to play the received passcode notification information (sound signal). Specifically, the sound output unit 25 outputs a message (sound) to notify the user of the passcode, such as "The passcode is 1234" (S56). This allows the worker to know the passcode to be entered into the key box 37.

[0082] In addition, when the control unit 13 determines in step S48 that passcode authentication has been successful, it causes the second communication unit 12 to output (transmit) authentication notification information to the first information terminal 50 to notify that passcode authentication has been performed (more specifically, that authentication has been successful) (S57).

[0083] The communication unit 51 of the first information terminal 50 receives the authentication notification information, and the information processing unit 53 displays a notification screen related to the fact that authentication has been performed on the display unit 55 based on the received authentication notification information (S58). If the authentication notification information includes the name of the service provider and the name of the worker, etc., the information processing unit 53 can display a notification screen including the name of the service provider and the name of the worker, etc. on the display unit 55. This allows the manager to know that the worker has arrived at the apartment complex 100 and entered the apartment complex 100 (that the worker is now available to work).

[0084] As described above, when telephone number authentication and passcode authentication are successful, facility management support system 10 can unlock auto-lock door 34, notify the worker of the passcode for key box 37, and notify the manager that authentication has been completed (that the worker has entered apartment building 100). After arriving at apartment building 100, the worker can enter apartment building 100 and take the key from key box 37 by calling a predetermined phone number using mobile phone 20.

[0085] In addition, in the work assistance operation, it is not necessary to perform both telephone number authentication (step S43) and passcode authentication (step S48); it is sufficient to perform at least one of telephone number authentication and passcode authentication.

[0086] [Key box unlocking operation] By performing the process of step S56 above, the worker can know the passcode of the key box 37 and can unlock the door of the key box 37. The unlocking operation of the key box 37 will be described below. Figure 9 is a sequence diagram of the unlocking operation of the key box 37.

[0087] When the worker enters the apartment building 100 (common area 101) and approaches the key box 37, the worker inputs a passcode into a user interface provided on the key box 37. The passcode input here is the passcode output by the sound output unit 25 in step S55. The key box 37 accepts the passcode input operation from the worker (S61) and sends an authentication request to the authentication management server 40 (S62). Although not shown in FIG. 9 , the authentication request is transmitted to the authentication management server 40, more specifically, via the control device 32, the gateway device 33, and the wide area communication network 80. The authentication request includes the passcode input in step S61 and the ID of the key box 37.

[0088] The authentication management server 40 receives the authentication request and performs authentication processing based on the received authentication request (S63).

[0089] In the authentication process, the authentication management server 40 identifies the passcode and expiration date associated with the ID of the key box 37 included in the authentication request in the setting information shown in Fig. 8, and checks whether the identified passcode is within the expiration date. The authentication management server 40 determines that authentication is successful if the identified passcode is within the expiration date and matches the passcode included in the authentication request. Note that the authentication management server 40 determines that authentication is unsuccessful if the identified passcode has expired or if the identified passcode does not match the passcode included in the authentication request.

[0090] When authentication is established (authentication processing is successful), the authentication management server 40 sends an unlock command to the key box 37 (S64). More specifically, the unlock command is sent to the key box 37 via the wide area communication network 80, the gateway device 33, and the control device 32. The unlock command includes takeout permission information (key identification information) associated with the ID of the key box 37 in the setting information.

[0091] The key box 37 receives the unlock command and unlocks the first electric lock corresponding to the door of the key box based on the received unlock command (S65). Furthermore, the key box 37 unlocks the second electric lock corresponding to the key holding structure based on the carry-out permission information included in the unlock command so that the worker can take out only the keys specified in the carry-out permission information (S66). This allows the worker to take out only the keys that have been registered in advance using the carry-out permission information.

[0092] When the key box 37 completes unlocking of the first electric lock and the second electric lock and detects by the sensor that the key has been removed from the holding structure, the key box 37 transmits a notification indicating that the key has been removed to the authentication management server 40 (S67). Although not shown in Fig. 9, the notification is transmitted to the authentication management server 40 via the control device 32, the gateway device 33, and the wide area communication network 80 in more detail.

[0093] When the authentication management server 40 receives the notification that the key has been taken out, it sends update request information to the facility management support system 10, requesting that the takeout history information stored in the storage unit 14 of the facility management support system 10 be updated (S68). The update request information includes the ID of the key box 37, identification information of the key that has been taken out, and time information indicating the time the key was taken out.

[0094] The second communication unit 12 of the facility management support system 10 receives the update request information. The control unit 13 updates the takeout history information stored in the storage unit 14 based on the received update request information (S69). FIG. 10 is a diagram showing an example of the takeout history information. Note that, by referring to the registration information, the control unit 13 can identify the service provider that notified the passcode for the key box 37 in step S55 (i.e., the service provider to which the worker who took the key belongs). In other words, the control unit 13 can include the name of the service provider to which the worker who took the key belongs (corresponding to the key taker in FIG. 10) in the takeout history information. Note that when the key is returned, the status in FIG. 10 changes from "Taken" to "In Storage."

[0095] If the facility management support system 10 manages the removal history information in this manner, the facility management support system 10 can send a notification to the service provider's second information terminal 60 (or mobile phone 20) urging the return of the key if the key is taken out and not returned.

[0096] [Work completion notification behavior] When the worker completes the work using the key taken out from the key box 37, he / she returns the key and notifies the manager that the work has been completed. The work completion notification operation performed at this time will be described below. Figure 11 is a sequence diagram of the work completion notification operation.

[0097] When the worker completes the work, he / she calls the predetermined telephone number. Specifically, the worker performs an input operation of the predetermined telephone number, and the operation receiving unit 22 of the mobile phone 20 receives the input operation of the telephone number (S71).

[0098] When operation reception unit 22 receives an input operation of a predetermined telephone number, call processing unit 23 establishes a communication connection with facility management support system 10 by circuit-switched communication using communication unit 21 (S72). In other words, a dedicated communication line is formed between mobile phone 20 and facility management support system 10. At this time, the telephone number of mobile phone 20 is notified to facility management support system 10. In other words, first communication unit 11 of facility management support system 10 acquires the telephone number of mobile phone 20.

[0099] The control unit 13 of the facility management support system 10 causes the first communication unit 11 to transmit the message information (sound signal) to the mobile phone 20 (S73).

[0100] The communication unit 21 of the mobile phone 20 receives the message information, and the call processing unit 23 causes the sound output unit 25 to play the received message information. Specifically, the sound output unit 25 outputs a message (sound) such as "Enter 1 if the work is completed" to prompt the worker to enter a predetermined number (S74). The worker performs an input operation for the predetermined number, and the operation acceptance unit 22 of the mobile phone 20 accepts the input operation for the predetermined number (S75).

[0101] At this time, the control unit 13 of the facility management support system 10 detects that a predetermined number has been input via the first communication unit 11 (S76). In other words, the control unit 13 acquires the predetermined number from the mobile phone 20. The predetermined number is an example of information indicating that the work performed by the worker in the apartment building 100 has been completed. When the control unit 13 detects that the predetermined number has been input, it causes the second communication unit 12 to output (transmit) completion notification information to the first information terminal 50 to notify that the work has been completed (S77). The output destination of the completion notification information (first information terminal 50) can be identified by the telephone number, registration information, and apartment building management information acquired in step S72.

[0102] The communication unit 51 of the first information terminal 50 receives the completion notification information, and the information processing unit 53 displays a completion notification screen on the display unit 55 based on the received completion notification information (S78). This allows the administrator to know that the work has been completed.

[0103] In the example of FIG. 11, an example has been described in which the worker notifies facility management support system 10 of the completion of work by telephone (circuit-switched communication), but if mobile phone 20 is a smartphone, the worker can also notify facility management support system 10 of the completion of work by running a browser or an application program. In this case, the worker can upload a photo showing the work status taken with mobile phone 20 to facility management support system 10 by packet-switched communication. In other words, the worker can provide detailed information about the work to the manager.

[0104] [Variations of work support actions] In the work support operation of Fig. 7, the autolocking door 34 is automatically unlocked when the worker calls a predetermined phone number. However, instead of automatically unlocking the autolocking door 34, the worker may be notified of a temporary passcode for unlocking the autolocking door 34. Fig. 12 is a sequence diagram of a work support operation according to a modified example.

[0105] The processing in steps S81 to S88 is similar to the processing in steps S41 to S48 in FIG. 7, and therefore a detailed description thereof will be omitted.

[0106] When it is determined in step S88 that passcode authentication is successful, the control unit 13 issues a passcode (an example of third authentication information) for the auto-locking door 34 (S89). The control unit 13 causes the second communication unit 12 to output (transmit) a setting command for setting the issued passcode to the intercom system 30 (S90). The setting command is an example of operation command information for causing the intercom system 30 to perform a predetermined operation.

[0107] The setting command includes the issued passcode and the expiration date of the passcode. The expiration date is determined in advance by a designer of facility management support system 10, or may be specified by the manager of apartment building 100 or an employee of the service provider. For example, if an operation to specify the expiration date is accepted in step S11, the manager of apartment building 100 can specify the expiration date. Similarly, if an operation to specify the expiration date is accepted in step S21, an employee of the service provider can specify the expiration date.

[0108] In step S90, the control unit 13 specifically identifies the name of the apartment building 100 associated with the telephone number of the mobile phone 20 in the registration information. Next, the control unit 13 determines the gateway ID associated with the identified name of the apartment building 100 in the apartment building management information as the output destination of the unlocking command. This enables the control unit 13 to output a setting command to the intercom system 30 (gateway device 33) installed in the apartment building 100 that the worker is visiting. The setting command output (transmitted) by the second communication unit 12 is received by the authentication management device 35 via the wide area communication network 80, the gateway device 33, and the control device 32. Based on the received setting command, the authentication management device 35 sets the passcode included in the setting command to be valid for the expiration date included in the setting command (S91).

[0109] Meanwhile, the control unit 13 causes the first communication unit 11 to output passcode notification information (sound signal) to the mobile phone 20 for notifying the worker (user of the mobile phone 20) of the issued passcode (S92).

[0110] The communication unit 21 of the mobile phone 20 receives the passcode notification information, and the call processing unit 23 causes the sound output unit 25 to play the received passcode notification information (sound signal). Specifically, the sound output unit 25 outputs a message (sound) to notify the user of the passcode, such as "The passcode is 5678" (S93). This allows the worker to know the passcode to be entered into the lobby intercom 31 to unlock the auto-lock door 34.

[0111] Also, although not shown in Figure 12, after the processing of step S93, the processing of steps S51 to S56 in Figure 7 (issuing and notifying a passcode for the key box 37) and the processing of steps S57 to S58 (notifying that authentication has been performed) are also performed.

[0112] As described above, when telephone number authentication and passcode authentication are successful, facility management support system 10 notifies the worker of the passcode for auto-locking door 34 and the passcode for key box 37, and can notify the manager that authentication has been completed (that the worker has entered apartment building 100). After arriving at apartment building 100, the worker can enter apartment building 100 and take the key from key box 37 by calling a predetermined phone number using mobile phone 20.

[0113] 12, the passcode for the autolocking door 34 is issued by the facility management support system 10, and the passcode for the key box 37 is issued by the authentication management server 40. Therefore, the passcode for the autolocking door 34 is different from the passcode for the key box 37. However, the passcode for the autolocking door 34 and the passcode for the key box 37 may be the same.

[0114] 7 (issuing and acquiring a passcode for the key box 37) is performed before the facility management support system 10 issues a passcode for the auto-locking door 34, the control unit 13 can set a passcode identical to the acquired passcode for the key box in the authentication management device 35. This allows the passcode for the auto-locking door 34 and the passcode for the key box 37 to be the same as each other.

[0115] Here, we will provide additional information about the operation when the worker unlocks the autolock door 34 by inputting the passcode of the autolock door 34. Fig. 13 is a sequence diagram of the operation for unlocking the autolock door 34 based on the input of the passcode.

[0116] When the worker approaches the lobby intercom 31, he or she inputs a passcode into the user interface of the lobby intercom 31. The passcode input here is the passcode output by the sound output unit 25 in step S93. The lobby intercom 31 accepts the passcode input operation from the worker (S101) and transmits an authentication request to the authentication management device 35 (S102). Although not shown in FIG. 13 , the authentication request is transmitted to the authentication management device 35 via the control device 32 in more detail. The authentication request includes the passcode input in step S101.

[0117] The authentication management device 35 receives the authentication request and performs authentication processing based on the received authentication request (S103). In the authentication processing, the authentication management device 35 determines that authentication is successful if the passcode included in the authentication request matches the passcode that was set in step S91 and has not expired. Note that the authentication management device 35 determines that authentication is unsuccessful if the passcode included in the authentication request does not match the passcode that was set in step S91 and has not expired.

[0118] When authentication is established (authentication processing is successful), the authentication management device 35 transmits an unlock command to the autolock door 34 (S104). More specifically, the unlock command is transmitted to the autolock door 34 via the control device 32 and the lobby intercom 31. As a result, the autolock door 34 is unlocked (S105).

[0119] [Service Variations] In the above embodiment, the service provider is a business that dispatches a worker to the apartment building 100 based on a request from the manager or the like, but the service provider may be a business that dispatches a worker to the apartment building 100 based on a personal request from a resident or the like of the apartment building 100. Such a business is, for example, a business that provides a delivery service, a home care service, or a housekeeping service.

[0120] Here, if the service provider is a business that provides delivery services, the worker (delivery person) may be provided with a passcode for delivery box 36 instead of the passcode for key box 37. The method of notifying the worker of the passcode for delivery box 36 is similar to the method of notifying the worker of the passcode for key box 37, and therefore a detailed explanation will be omitted.

[0121] [Verification Variation] In the above embodiment, authentication of the passcode for the key box 37 was performed by the authentication management server 40 located outside the apartment building 100, but it may also be performed by the facility management support system 10. Authentication of the passcode for the key box 37 may be performed by the key box 37 itself, or by another device located within the apartment building 100.

[0122] Furthermore, in the above embodiment, authentication of the passcode for the auto-locking door 34 is performed by the authentication management device 35 installed in the apartment building 100, but it may also be performed by another device (such as the lobby intercom 31) in the apartment building 100. Authentication of the passcode for the auto-locking door 34 may also be performed by a device installed outside the apartment building 100, by the facility management support system 10, or by a server system other than the facility management support system 10.

[0123] [Modification of information for identifying apartment complexes] In the above embodiment, a gateway ID is used as information for identifying an apartment building 100 from among multiple apartment buildings, but it is not essential to use a gateway ID as such information. For example, the ID of the control device 32 may be used instead of the gateway ID. Furthermore, the information for identifying an apartment building 100 may be the name of the apartment building 100, the address of the apartment building 100, or the like.

[0124] [Effects, etc.] As described above, facility management support system 10 includes first communication unit 11 that acquires authentication information from mobile phone 20 by communicating with mobile phone 20 using a circuit-switched method, second communication unit 12 that communicates with intercom system 30 installed in apartment building 100 using a packet-switched method, and control unit 13 that, when authentication based on the acquired authentication information is established, causes second communication unit 12 to output, to intercom system 30, operation command information for causing intercom system 30 to perform a predetermined operation. Apartment building 100 is an example of a collective facility, and intercom system 30 is an example of a first information processing system. The authentication here is at least one of telephone number authentication (step S43) and passcode authentication (step S48).

[0125] Such a facility management support system 10 can cause the intercom system 30 installed in the apartment building 100 to perform a predetermined operation based on a relatively simple operation by the user of the mobile phone 20 (specifically, an operation to make a phone call).

[0126] Furthermore, for example, the predetermined operation includes an operation of unlocking or opening a first door provided in common area 101 of apartment building 100. In the above embodiment, the first door is auto-lock door 34.

[0127] Such a facility management support system 10 can support the user of the mobile phone 20 in unlocking or opening the first door.

[0128] Furthermore, for example, the predetermined operation includes an operation of setting third authentication information required to unlock or open a first door provided in a common area of ​​the apartment building 100. In the above embodiment, the third authentication information is a passcode for the auto-lock door 34.

[0129] Such a facility management support system 10 can support the user of the mobile phone 20 in unlocking or opening the first door.

[0130] Furthermore, for example, the control unit 13 causes the first communication unit 11 to output to the mobile phone 20 notification information for notifying the user of the mobile phone 20 of the set third authentication information.

[0131] Such a facility management support system 10 can support the user of the mobile phone 20 in unlocking or opening the first door.

[0132] Furthermore, for example, the second communication unit 12 communicates with an authentication management server 40 provided outside the apartment building 100 using a packet switching method. When the authentication is successful, the control unit 13 causes the second communication unit 12 to output request information to the authentication management server 40 to request the authentication management server 40 to issue fourth authentication information required to unlock or open a second door provided in the common area 101 of the apartment building 100. The authentication management server 40 is an example of a second information processing system. In the above embodiment, the fourth authentication information is a passcode for the key box 37.

[0133] Such a facility management support system 10 can assist the user of the mobile phone 20 in unlocking or opening the second door.

[0134] Furthermore, for example, the second door includes the door of a storage device provided in a common area of ​​the apartment building 100. The door of the storage device is the door of the key box 37 that stores keys, or the door of the delivery box 36 that stores packages, etc.

[0135] Such a facility management support system 10 can support the user of the mobile phone 20 in unlocking or opening the door of the key box 37 or the door of the delivery box 36.

[0136] Also, for example, second communication unit 12 acquires fourth authentication information issued in response to the request information from authentication management server 40. Control unit 13 causes first communication unit 11 to output, to mobile phone 20, notification information for notifying the user of mobile phone 20 of the acquired fourth authentication information.

[0137] Such a facility management support system 10 can assist the user of the mobile phone 20 in unlocking or opening the second door.

[0138] Furthermore, for example, the authentication includes first authentication and second authentication, and the authentication information includes first authentication information and second authentication information. After the first authentication based on the acquired first authentication information is established, when the second authentication based on the acquired second authentication information is established, the control unit 13 causes the second communication unit 12 to output operation command information to the intercom system 30.

[0139] Such a facility management support system 10 can cause the intercom system 30 to perform a predetermined operation through two-stage authentication.

[0140] Furthermore, for example, the first authentication information includes the telephone number of the mobile phone 20, and the second authentication information includes identification information (passcode) determined by an input operation into the mobile phone 20.

[0141] Such a facility management support system 10 can cause the intercom system 30 to perform a predetermined operation through two-stage authentication, namely, telephone number authentication and passcode authentication.

[0142] Furthermore, for example, second communication unit 12 communicates by packet switching with first information terminal 50 used by the manager of apartment building 100. When the authentication is successful, control unit 13 causes second communication unit 12 to output authentication notification information to first information terminal 50 to notify that the authentication has been successful.

[0143] Such a facility management support system 10 can notify the manager of the apartment building 100 that authentication has been performed to allow the intercom system 30 to perform a predetermined operation.

[0144] Furthermore, for example, second communication unit 12 communicates by packet switching with first information terminal 50 used by the manager of apartment building 100. When control unit 13 acquires information from mobile phone 20 indicating that work performed by the user of mobile phone 20 within apartment building 100 has been completed, control unit 13 causes second communication unit 12 to output completion notification information to first information terminal 50 to notify that the work has been completed.

[0145] Such facility management support system 10 can notify the manager of the apartment building 100 that the work performed by the user of the mobile phone 20 within the apartment building 100 has been completed.

[0146] Furthermore, for example, the second communication unit 12 communicates by packet switching with the first information terminal 50 used by the manager of the apartment building 100. The control unit 13 issues the authentication information based on the information received by the second communication unit 12 from the first information terminal 50.

[0147] Such facility management support system 10 can issue authentication information based on information received from first information terminal 50 used by the manager.

[0148] Furthermore, for example, the control unit 13 stores the identification information of the apartment building 100 in association with the authentication information based on the information received by the second communication unit 12 from the first information terminal 50.

[0149] Such a facility management support system 10 can distinguish the apartment building 100 from other apartment buildings and perform authentication.

[0150] Furthermore, for example, the control unit 13 stores items that the user of the mobile phone 20 is permitted to take out of the apartment building 100 in association with the authentication information, based on the information that the second communication unit 12 receives from the first information terminal 50. In the above embodiment, the items that the user of the mobile phone 20 is permitted to take out of the apartment building 100 are keys, and these items are stored in the memory unit 14 as take-out permission information. Note that the items that are permitted to be taken out may be items other than keys.

[0151] Such a facility management support system 10 can manage items that users of mobile phones 20 can take out of apartment complex 100.

[0152] In addition, the information processing method executed by a computer system such as the facility management support system 10 includes an acquisition step S47 of acquiring authentication information from the mobile phone 20 by communicating with the mobile phone 20 via a circuit-switched method, and an output step S49 of outputting, when authentication based on the acquired authentication information is established, operation command information for causing the intercom system 30 installed in the apartment building 100 to perform a predetermined operation to the intercom system 30 by communicating via a packet-switched method.

[0153] Such an information processing method can cause the intercom system 30 installed in the apartment building 100 to perform a predetermined operation based on a relatively simple operation by the user of the mobile phone 20 (specifically, an operation for making a phone call).

[0154] The information processing method executed by mobile phone 20 also includes a communication step S42 of performing circuit-switched communication with facility management support system 10 based on a telephone number input by the user's first operation, an output step S47 of outputting authentication information to facility management support system 10 via circuit-switched communication based on the user's second operation, and a notification step S56 of notifying the user by sounding identification information for unlocking a predetermined electric lock in apartment building 100 after outputting the authentication information. The predetermined electric lock here may be an electric lock provided on autolock door 34, an electric lock provided on key box 37, or an electric lock provided on delivery box 36, etc.

[0155] Such an information processing method can assist the user of the mobile phone 20 in unlocking a predetermined electric lock.

[0156] Also, the information processing method is executed by the first information terminal 50 used by the manager of the apartment building 100, and includes a sending step S12 of sending information related to the mobile phone 20 entered by the manager's operation to the facility management support system 10, and a receiving step S14 of receiving authentication information from the facility management support system 10.

[0157] Such an information processing method can transmit (notify) authentication information to the first information terminal 50 used by the administrator.

[0158] (Other embodiments) Although the embodiments have been described above, the present invention is not limited to the above-described embodiments.

[0159] For example, in the above embodiment, the facility management support system is applied to an apartment building, but it may also be applied to collective facilities other than apartment buildings. For example, the facility management support system can be applied to collective facilities including multiple facilities (multiple companies, departments, divisions, etc.), such as offices, factories, research facilities, medical facilities, and accommodation facilities, and having a shared entrance. When the collective facility is an office, etc., the third facility provided in the collective facility may be used. 1 The information processing system may be an entrance / exit management system or the like.

[0160] For example, a facility management support system is realized by multiple devices (e.g., multiple servers). Re Alternatively, the facilities management support system may be realized as a single device (for example, a single server). When the facilities management support system is realized by multiple devices, the components (particularly functional components) of the facilities management support system may be distributed among the multiple devices in any manner.

[0161] For example, the communication method between the devices in the above-described embodiments is not particularly limited. Furthermore, a relay device (such as a broadband router) (not shown) may be involved in the communication between the devices.

[0162] In the above-described embodiment, the processing performed by a specific processing unit may be performed by another processing unit. The order of multiple processing operations may be changed, or multiple processing operations may be performed in parallel.

[0163] In the above-described embodiments, each component may be realized by executing a software program suitable for that component, or by a program execution unit such as a CPU or processor reading and executing a software program recorded on a recording medium such as a hard disk or semiconductor memory.

[0164] Furthermore, each component may be realized by hardware. For example, each component may be a circuit (or integrated circuit). These circuits may form a single circuit as a whole, or each may be a separate circuit. Furthermore, each of these circuits may be a general-purpose circuit or a dedicated circuit.

[0165] Furthermore, the general or specific aspects of the present invention may be realized as a system, an apparatus, a method, an integrated circuit, a computer program, or a computer-readable recording medium such as a CD-ROM, or as any combination of a system, an apparatus, a method, an integrated circuit, a computer program, and a recording medium.

[0166] For example, the present invention may be realized as an information processing method corresponding to the information processing executed by a computer such as the facility management support system, mobile phone, first information terminal, or second information terminal of the above-described embodiments, or as a program (computer program product) for causing a computer to execute these information processing methods. Furthermore, the present invention may be realized as a computer-readable non-transitory recording medium on which such a program is recorded.

[0167] In addition, the present invention also includes forms obtained by applying various modifications to each embodiment that a person skilled in the art would think of, or forms realized by arbitrarily combining the components and functions of each embodiment within the scope of the present invention. [Explanation of symbols]

[0168] 10 Facility Management Support System 11 First Communications Department 12 Second Communications Department 13 Control Unit 14 Storage section 20. Mobile Phones 30 Intercom system (first information processing system) 34 Auto-lock door (first door) 40 Authentication management server (second information processing system) 50 First information terminal (information terminal) 100 Apartment complexes (community facilities) 101 Common area

Claims

1. a first communication unit that acquires authentication information from a mobile phone by performing circuit-switched communication with the mobile phone; a second communication unit that performs packet-switched communication with a first information processing system installed in the collective facility; a control unit that, when authentication based on the acquired authentication information is established, outputs operation command information for causing the first information processing system to perform a predetermined operation from the second communication unit to the first information processing system; the second communication unit performs communication with a second information processing system provided outside the collective facility using the packet switching method; When the authentication is successful, the control unit causes the second communication unit to output, to the second information processing system, request information for requesting the second information processing system to issue fourth authentication information required to unlock or open a second door provided in a common area of ​​the collective facility. Facility management support system.

2. The second door includes a door of a storage device provided in a common area of ​​the collective facility. The facility management support system according to claim 1 .

3. the second communication unit acquires the fourth authentication information issued in response to the request information from the second information processing system; The control unit causes the first communication unit to output, to the mobile phone, notification information for notifying the user of the mobile phone of the acquired fourth authentication information.

3. The facility management support system according to claim 1.

4. The authentication includes a first authentication and a second authentication; The authentication information includes first authentication information and second authentication information, the control unit causes the second communication unit to output the operation command information to the first information processing system when the second authentication based on the acquired second authentication information is established after the first authentication based on the acquired first authentication information is established. The facility management support system according to any one of claims 1 to 3.

5. the first authentication information includes the phone number of the mobile phone; The second authentication information includes identification information determined by an input operation to the mobile phone. The facility management support system according to claim 4.

6. a first communication unit that acquires authentication information from a mobile phone by performing circuit-switched communication with the mobile phone; a second communication unit that performs packet-switched communication with a first information processing system installed in the collective facility; a control unit that, when authentication based on the acquired authentication information is established, outputs operation command information for causing the first information processing system to perform a predetermined operation from the second communication unit to the first information processing system; the second communication unit performs communication with an information terminal used by a manager of the collective facility using the packet switching method; When the authentication is successful, the control unit causes the second communication unit to output authentication notification information for notifying the information terminal that the authentication has been successful. Facility management support system.

7. a first communication unit that acquires authentication information from a mobile phone by performing circuit-switched communication with the mobile phone; a second communication unit that performs packet-switched communication with a first information processing system installed in the collective facility; a control unit that, when authentication based on the acquired authentication information is established, outputs operation command information for causing the first information processing system to perform a predetermined operation from the second communication unit to the first information processing system; the second communication unit performs communication with an information terminal used by a manager of the collective facility using the packet switching method; When information indicating that the work performed by the user of the mobile phone within the public facility has been completed is acquired from the mobile phone, the control unit causes the second communication unit to output completion notification information for notifying the information terminal that the work has been completed. Facility management support system.

8. a first communication unit that acquires authentication information from a mobile phone by performing circuit-switched communication with the mobile phone; a second communication unit that performs packet-switched communication with a first information processing system installed in the collective facility; a control unit that, when authentication based on the acquired authentication information is established, outputs operation command information for causing the first information processing system to perform a predetermined operation from the second communication unit to the first information processing system; the second communication unit performs communication with an information terminal used by a manager of the collective facility using the packet switching method; The control unit issues the authentication information based on information received by the second communication unit from the information terminal. Facility management support system.

9. The control unit stores identification information of the collective facility in association with the authentication information based on the information received by the second communication unit from the information terminal. The facility management support system according to claim 8.

10. The control unit stores an item that the user of the mobile phone is allowed to take out of the public facility in association with the authentication information based on the information received by the second communication unit from the information terminal.

10. The facility management support system according to claim 8 or 9.

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