Shift management device, shift management method, and program

Abstract

To provide a shift management device capable of performing shift management according to a sill level required for a monitoring object and a skill level of a monitoring person.SOLUTION: A shift management device includes: a required skill level acquisition unit which acquires a required skill level for a monitoring object including at least one traffic lane; and an assignment processing unit which determines monitoring persons to be assigned to the monitoring object on the basis of a skill level table in which a skill level of each of the plurality of monitoring persons is set, and the required skill level for the monitoring object.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present disclosure relates to a shift management device, a shift management method, and a program. [Background technology]

[0002] Toll roads use an electronic toll collection system (ETC: Electronic Toll Collection System (registered trademark), also known as an "automated toll collection system") that collects tolls through communication with onboard devices installed in vehicles. With ETC, toll collection is processed automatically, so no toll collectors are stationed in the toll gate lanes (ETC-only lanes). When a problem occurs in such lanes, a monitor at a monitoring station away from the toll gate checks the lane status based on footage from surveillance cameras installed in the lanes and the contents of intercom conversations, and responds (applying discounts, remotely operating equipment, etc.).

[0003] Currently, the work shifts of traffic monitors are created manually by an administrator. In recent years, it is expected that the number of lanes using ETC will increase, and the number of traffic monitors will also increase accordingly. This will increase the workload of the administrator, as they will have to adjust the shifts of many traffic monitors and adjust schedule changes after the shifts have been confirmed. For this reason, automatic creation of work shifts is being considered (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2010-191642 Summary of the Invention [Problem to be solved by the invention]

[0005] For example, because traffic volume and other factors change depending on the location of a toll booth, the response content and response speed required of monitors differ for each lane being monitored. Therefore, there is a need for technology to assign appropriate monitors to each monitoring target, taking into account various conditions such as the monitor's response skills (proficiency level), the difficulty of the target being monitored (required proficiency level), and the monitor's available working days and times.

[0006] An object of the present disclosure is to provide a shift management device, a shift management method, and a program that can perform shift management according to the required proficiency level of the person being monitored and the proficiency level of the monitor. [Means for solving the problem]

[0007] According to one aspect of the present disclosure, a shift management device is a shift management device that manages the shifts of monitors monitoring lanes at a toll gate, and includes a required proficiency acquisition unit that acquires the required proficiency of a monitored object that includes at least one lane, a proficiency table that sets the proficiency of each of multiple monitors, and an assignment processing unit that determines the monitor to be assigned to the monitored object based on the required proficiency of the monitored object.

[0008] According to one aspect of the present disclosure, a shift management method is a shift management method for managing shifts of monitors who monitor lanes at a toll gate using a shift management device, and includes the steps of: the shift management device acquiring a required proficiency level for a monitored object that includes at least one lane; and the shift management device determining a monitor to assign to the monitored object based on a proficiency table that sets the proficiency levels of each of a plurality of monitors and the required proficiency level of the monitored object.

[0009] According to one aspect of the present disclosure, a program causes a shift management device that manages the shifts of monitors monitoring the lanes of a toll gate to perform the following steps: acquiring the required proficiency of a monitored object that includes at least one lane; and determining the monitor to be assigned to the monitored object based on a proficiency table that sets the proficiency of each of multiple monitors and the required proficiency of the monitored object. [Effects of the Invention]

[0010] According to the above aspect, shift management can be performed according to the required proficiency level of the person being monitored and the proficiency level of the monitor. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a schematic diagram showing the overall configuration of a remote monitoring system according to a first embodiment. [Figure 2] 1 is a block diagram showing a functional configuration of a shift management device according to a first embodiment. [Figure 3] 10 is a flowchart showing an example of a shift table generation process according to the first embodiment. [Figure 4] FIG. 4 is a diagram showing an example of a work availability table according to the first embodiment. [Figure 5] 10 is a flowchart showing an example of a shift table generation process according to the first embodiment. [Figure 6] FIG. 3 is a diagram showing an example of a lane-specific required proficiency table according to the first embodiment. [Figure 7] FIG. 4 is a diagram illustrating an example of a monitoring target table according to the first embodiment. [Figure 8] FIG. 4 is a diagram showing an example of a time-zone-specific required proficiency table of a monitoring target according to the first embodiment. [Figure 9] FIG. 3 is a diagram showing an example of a coefficient table according to the first embodiment. [Figure 10] 5A and 5B are diagrams illustrating an example of event information and a correction table according to the first embodiment. [Figure 11] FIG. 4 is a diagram showing an example of a table of required proficiency levels by date and time for a monitoring target according to the first embodiment. [Figure 12] FIG. 4 is a diagram showing an example of an observer proficiency table according to the first embodiment. [Figure 13] 10 is a first flowchart illustrating an example of an allocation process according to the first embodiment. [Figure 14] 10 is a second flowchart illustrating an example of the allocation process according to the first embodiment. [Figure 15] FIG. 2 is a first diagram showing an example of an observer shift schedule according to the first embodiment. [Figure 16] FIG. 2 is a second diagram showing an example of an observer shift schedule according to the first embodiment. [Figure 17] FIG. 10 is a third diagram showing an example of a monitor shift schedule according to the first embodiment. [Figure 18] 10 is a flowchart showing an example of a shift schedule change process according to the first embodiment. [Figure 19] FIG. 10 is a schematic diagram showing the overall configuration of a remote monitoring system according to a second embodiment. [Figure 20] 10 is a flowchart showing an example of allocation processing according to the second embodiment. [Figure 21] FIG. 10 is a schematic diagram showing the overall configuration of a remote monitoring system according to a third embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0012] First Embodiment (Overall configuration of shift management system) Hereinafter, the embodiments will be described in detail with reference to the drawings. FIG. 1 is a schematic diagram showing the overall configuration of a remote monitoring system according to the first embodiment. The remote monitoring system 1 is a system for remotely monitoring each lane at a tollgate of a toll road from a monitoring station located away from the tollgate.

[0013] A toll road has multiple toll gates a, b, .... Each toll gate has one or more lanes for vehicles using the toll road. For example, toll gate a has lanes La1 and La2, and toll gate b has lanes Lb1 and Lb2. In this embodiment, lanes La1, La2, Lb1, and Lb2 are ETC-only lanes and are unmanned lanes with no toll collectors stationed there. These lanes are remotely monitored by monitors at monitoring stations away from the toll gates. There may be one monitoring station, or multiple monitoring stations may be located in different locations.

[0014] The remote monitoring system 1 includes a shift management device 10, a monitoring terminal 20, a user terminal 30, and a database 40.

[0015] The shift management device 10 is a computer for managing the shifts of each monitor. A shift refers to a rotating work system, and defines which monitor targets each monitor will monitor. A shift may also define which days and times each monitor will monitor the targets. The monitor target is at least one lane. The monitor target may be a combination of multiple lanes within the same toll gate (for example, lanes La1 and La2 at toll gate a), or a combination of lanes at different toll gates (for example, lane La1 at toll gate a and lane Lb1 at toll gate b).

[0016] The monitoring terminal 20 is a computer used by the monitor to monitor the target. Information acquired by devices installed in the lane, such as images from a monitoring camera installed in the lane to be monitored and audio from an intercom, is output to the monitoring terminal 20, and the monitor responds (applying discounts, remotely operating devices installed in the lane, etc.) while checking the lane conditions and the like using these images and audio.

[0017] The user terminal 30 is a computer that monitors use to input whether they are available to work and to check the shift schedule. The user terminal 30 may be a personal computer, smartphone, tablet, or the like that is owned by each monitor.

[0018] The database 40 records the shift schedule generated by the shift management device 10, information on whether or not the supervisor is available to work, and the like.

[0019] In this embodiment, multiple monitoring terminals 20 are installed at one monitoring station, and one monitor is assigned to each monitoring terminal 20. In the example of FIG. 1, monitors P1, P2, and P3 are assigned to three monitoring terminals 20 at monitoring station A. In addition to the monitors, one leader PL is also assigned to each monitoring station. The leader PL assists each monitor in their monitoring and response work. For example, suppose that monitor P1, who is in charge of monitoring lanes La1 and La2, needs to respond to lane La1. While responding to lane La1, monitor P1 may find it difficult to simultaneously monitor and respond to lane La2. In such a case, the leader PL assists monitor P1 by, for example, monitoring and responding to lane La2 on his behalf.

[0020] (Functional configuration of shift management device) FIG. 2 is a block diagram showing a functional configuration of the shift management device according to the first embodiment. As shown in FIG. 2, the shift management device 10 includes a processor 11, a memory 12, a storage 13, and a communication interface 14.

[0021] The processor 11 operates in accordance with a predetermined program to function as a required proficiency acquisition unit 110, an allocation processing unit 111, and an adjustment processing unit 112.

[0022] The required proficiency acquisition unit 110 acquires the required proficiency of a monitoring target that includes at least one lane.

[0023] The allocation processing unit 111 determines an observer to be allocated to a monitoring target based on a proficiency table in which the proficiency levels of each of a plurality of observers are set and the required proficiency level of the monitoring target.

[0024] When there is a monitoring target to which no monitor is assigned, the adjustment processing unit 112 recruits monitors who are not assigned to other monitoring targets to work for that monitoring target.

[0025] The memory 12 has a memory area necessary for the operation of the processor 11 .

[0026] The storage 13 is a so-called auxiliary storage device, such as a hard disk drive (HDD) or a solid state drive (SSD).

[0027] The communication interface 14 is an interface for transmitting and receiving various types of information to and from external devices (such as the monitoring terminal 20 and the user terminal 30).

[0028] (Regarding shift schedule generation processing) FIG. 3 is a flowchart showing an example of the shift table generation process according to the first embodiment. Hereinafter, the flow of the shift schedule generation process in the remote monitoring system 1 will be described with reference to FIG.

[0029] First, each of the plurality of supervisors inputs schedule information indicating whether or not they are available to work during the target period of the shift schedule (for example, the next month) via the user terminal 30 (step S100).

[0030] The shift management device 10 creates a work availability table T1 (FIG. 4) that lists the availability of all monitors for the target period based on the schedule information input by each monitor (step S101). The created work availability table T1 is recorded in the database 40.

[0031] FIG. 4 is a diagram illustrating an example of a work availability table according to the first embodiment. FIG. 4 shows an example of a work availability table T1 for a certain target period (July 1, 2022 to July 31, 2022). The work availability table T1 consists of the identification information (name or user ID) of each monitor and the schedule information of each monitor. The schedule information includes work availability information for each day and notes. The work availability information is entered as "O" if the monitor is available to work all day, or "X" if the monitor is unavailable. If the monitor is unavailable for only certain time periods, the time periods when the monitor is unavailable are entered along with "X" as in the example of FIG. 4. The notes are matters to be taken into consideration when scheduling shifts, such as when the monitor is only available to work at a specific monitoring location.

[0032] Next, the shift management device 10 executes a process to generate a shift table for the target period (step S102). Details of the shift table generation process of the shift management device 10 will be described with reference to FIGS.

[0033] FIG. 5 is a flowchart showing an example of the shift table generation process according to the first embodiment. First, the required proficiency acquisition unit 110 of the shift management device 10 acquires the required proficiency for each monitored object by referring to the lane-specific required proficiency table T2 (Figure 6) and the monitored object table T3 (Figure 7) that are recorded in advance in the storage 13 or the database 40 (step S1020).

[0034] FIG. 6 is a diagram illustrating an example of a lane-specific required proficiency table according to the first embodiment. The lane-specific required proficiency table T2 defines the required proficiency for each lane by time period (e.g., hourly). At each toll booth (lane), traffic volume, vehicle characteristics (e.g., high traffic volume for vehicles that are prone to misidentification), and toll booth services (e.g., availability of time-of-day discounts) may change depending on the time period. When traffic volume is high, for example, the more frequently toll booths are handled via the monitoring terminal 20, the higher the difficulty of handling the toll booths, i.e., the required proficiency. For this reason, for example, the administrator of the remote monitoring system 1 sets the required proficiency for each lane by time period depending on past traffic volume, statistical values ​​of vehicle characteristics, and availability of services.

[0035] FIG. 7 is a diagram illustrating an example of a monitoring target table according to the first embodiment. The monitoring target table T3 defines the lanes to be assigned to each of a plurality of monitoring targets (monitoring groups). One to n lanes (for example, n=20) are assigned to one monitoring group.

[0036] FIG. 8 is a diagram illustrating an example of a time-zone-based required proficiency table of a monitoring target according to the first embodiment. The required proficiency acquisition unit 110 calculates the total required proficiency for lanes assigned to each monitoring target by time period based on the lane-specific required proficiency table T2 and the monitoring target table T3, and generates a time-period-specific required proficiency table T4 for monitoring targets. The allocation of a monitoring terminal 20 to each monitoring target (monitoring group No.) may also be determined in advance. In this case, the time-period-specific required proficiency table T4 may further include the terminal No. of the monitoring terminal 20 corresponding to each monitoring target.

[0037] In the examples of FIGS. 6 to 8, monitoring group No. 7 monitored by monitoring station A is assigned three lanes, Lz1, Lz2, and Lz3, at toll gate z. The required proficiency acquisition unit 110 extracts the required proficiency for the midnight hour for lanes Lz1, Lz2, and Lz3 of monitoring group No. 7 from lane-specific required proficiency table T2. The required proficiency acquisition unit 110 acquires the maximum value (i.e., the required proficiency corresponding to the highest level of difficulty) of the extracted required proficiencies as the required proficiency for the midnight hour for monitoring group No. 7 and records it in time-of-day required proficiency table T4 for the monitoring target. The required proficiency acquisition unit 110 performs similar processing for the required proficiency for each time period of each monitoring group and records it in time-of-day required proficiency table T4 for the monitoring target.

[0038] Next, the required proficiency obtaining unit 110 adjusts the required proficiency depending on the number of lanes included in each monitoring target (step S1021).

[0039] FIG. 9 is a diagram illustrating an example of a coefficient table according to the first embodiment. The more lanes that are monitored simultaneously, the higher the difficulty level. Therefore, the required proficiency acquisition unit 110 refers to the coefficient table T5 in Fig. 9 and adjusts the required proficiency for each time period for each monitoring target based on the number of lanes.

[0040] For example, since monitoring group No. 7 monitors three lanes simultaneously, the coefficient for each number of lanes is "1.1." The required proficiency acquisition unit 110 adjusts the required proficiency for each time period for monitoring group No. 7 by multiplying the required proficiency for each time period by this coefficient "1.1." At this time, decimal points are rounded up or down. Therefore, the required proficiency for the midnight hour for monitoring group No. 7 is "5 x 1.1 = 5.5," which is rounded up or down to "6." The required proficiency table T4 for each time period for the monitoring target is overwritten with the adjusted value. The required proficiency acquisition unit 110 performs similar processing for other monitoring targets.

[0041] Next, the required skill obtaining unit 110 further adjusts the required skill based on the event information D1 (FIG. 10) (step S1022).

[0042] FIG. 10 is a diagram illustrating an example of event information and a correction table according to the first embodiment. As shown in Figure 10, event information D1 includes information such as the location, date and time of events, and predicted traffic volume for events that affect the workload of toll gate attendants, such as road construction information, maintenance information, and event information for surrounding facilities. For example, construction on a section of the toll road or on a nearby road may increase traffic volume at a particular toll gate, or special services (such as transfer procedures for passengers who temporarily exit and re-enter the construction section) may be required. This increases the workload of attendants monitoring the lanes at the toll gate, making it difficult for only experienced attendants to handle the situation. For this reason, for example, the administrator of the remote monitoring system 1 creates a correction table T6 based on the event information D1 to adjust the required proficiency level for each lane by time period.

[0043] For example, as shown in Figure 10, on July 1, 2022, traffic volume at toll gate b is expected to increase throughout the day due to repair work (road closure) on a certain road. In this case, the administrator sets a correction value (e.g., "+1") that increases the required proficiency levels for lanes Lb1 and Lb2 at toll gate b for all time periods on that day. On July 31, 2022, toll gate a will be closed from midnight to 1 a.m. for equipment inspection, so monitoring of toll gate a will be unnecessary. In this case, the administrator sets a correction value (e.g., "-99") that decreases the required proficiency levels for lanes La1 and La2 at toll gate a for the time period from midnight to 1 a.m. on that day. In addition, a soccer match is scheduled in the area surrounding toll gate b on July 31, 2022, and a temporary increase in traffic volume at toll gate b is predicted when the spectators return home (between 10 p.m. and 11 p.m.). In this case, the administrator sets a correction value (for example, "+2") that increases the required proficiency level for lanes Lb1 and Lb2 at toll gate b for the time period from 10 PM to 11 PM on that day. The set correction value is entered into correction table T6. Furthermore, if multiple events overlap, the total correction value for each event is entered into correction table T6.

[0044] The correction table T6 may be automatically created by the required proficiency acquisition unit 110 based on the event information D1. For example, the required proficiency acquisition unit 110 inputs a predetermined correction value into the correction table T6 according to the event occurrence location, occurrence date and time, predicted traffic volume, type of event, and the like included in the event information D1.

[0045] FIG. 11 is a diagram illustrating an example of a date-by-date required proficiency table of a monitoring target according to the first embodiment. The required proficiency acquisition unit 110 adjusts the required proficiency by day and by time period for each monitoring target based on the time period-specific required proficiency table T4 for the monitoring target after adjustment in step S1021 and the correction table T6. In addition, the required proficiency acquisition unit 110 creates a date and time-specific required proficiency table T7 for each monitoring target that summarizes the adjustment results, as shown in FIG.

[0046] Next, the allocation processing unit 111 determines the allocation of monitors to each monitored object (monitoring group No.) for the target period based on the work availability table T1, the required proficiency table T7 for monitored objects by date and time, and the monitor proficiency table T8 (Figure 12) (step S1023).

[0047] FIG. 12 is a diagram illustrating an example of an observer proficiency table according to the first embodiment. As shown in FIG. 12, a proficiency level is set for each monitor, determined based on experience, accuracy of responses, and the like.

[0048] For example, the storage 13 or the database 40 stores the work history of each monitor. The work history records when the monitor performed what work (leader or monitoring of the monitored object) at which monitoring location. The administrator calculates the total work hours of each monitor based on the work history and sets a proficiency level according to the total work hours.

[0049] The work history also includes the monitor's response details (operation log, audio log, etc.). The administrator of the remote monitoring system 1 compares the monitor's work history (operation log, audio log, etc.) with a predefined response procedure to evaluate the monitor. Specifically, the administrator assigns a higher evaluation score to a monitor who follows the response procedure than to a monitor who performs an unnecessary process or in an order that differs from the response procedure. The administrator also assigns a higher evaluation score to a monitor whose response time is shorter than the standard processing time defined in the response procedure. The administrator may also assign a score by evaluating the content of the conversation, the driver's emotions, etc. from the audio log. The administrator may calculate an average score by dividing the total evaluation score of each monitor's response details by the monitor's working hours, and add this to the monitor's total working hours to set the monitor's proficiency level based on the average score. The evaluation score and average score for each response detail are added to the work history and recorded.

[0050] Instead of a manager, an evaluation device (not shown) included in the remote monitoring system 1 may automatically perform the evaluation and set the proficiency level of each monitor.

[0051] FIG. 13 is a first flowchart illustrating an example of the allocation process according to the first embodiment. In step S1023, the allocation processing unit 111 allocates one leader per monitoring location and one monitor per monitoring terminal 20 (monitoring target) for each time period (each time period of each day) during the target period. At this time, the conditions are that the basic working hours per person are N hours (for example, N=8) and the maximum continuous working time is M hours (for example, M=10). In addition, in principle, the leader's proficiency level is set to be equal to or higher than a first specified value X1 (for example, 7). Specific processing contents of the allocation processing unit 111 will be described with reference to FIG. 13.

[0052] First, the allocation processing unit 111 refers to the proficiency table T8 and extracts, from the work availability table T1, inspectors whose proficiency is equal to or greater than the first specified value X1 as leader candidates (step S1023A).

[0053] Next, the allocation processing unit 111 refers to the work availability table T1 and the date-time required proficiency table T7 of the monitoring target, and assigns one of the extracted leader candidates to each monitoring site as a leader for each time period of the target period (step S1023B). Specifically, the allocation processing unit 111 extracts the monitoring site (monitoring target) and time period with the highest required proficiency from among the monitoring sites and time periods to which no leader has been assigned in the date-time required proficiency table T7 of the monitoring target. The allocation processing unit 111 also preferentially assigns the leader candidate with the highest proficiency to the extracted monitoring site and time period. In the example of FIG. 11, the required proficiency for monitoring site A (monitoring group No. 7) is the highest from 10:00 PM to 11:00 PM on July 1, 2022. Therefore, the allocation processing unit 111 assigns the leader candidate with the highest proficiency among the leader candidates available to work during this time period as the leader of monitoring site A. Similarly, the allocation processing unit 111 allocates leaders to other monitoring points and time periods.

[0054] Furthermore, if there is a monitoring base to which a leader has not been assigned during any time period of the target period (step S1023C: YES), the assignment processing unit 111 assigns the most proficient monitor who is available to work during that time period and whose proficiency level is less than the first specified value X1 as the leader (step S1023D). Note that if there is no monitoring base to which a leader has not been assigned (step S1023C: NO), step S1023D is skipped.

[0055] In the leader assignment process of steps S1023B and S1023D, if there are multiple leader candidates with the same level of proficiency, the assignment processing unit 111 may refer to the work history stored in the storage 13 or the database 40 and assign the candidate with less experience as a leader for that monitoring location and time period with priority. Since the content and volume of responses may vary depending on the monitoring location and time period, the response skills of the monitors (candidate leaders) can be improved by performing tasks evenly across the monitoring locations and time periods. Furthermore, in another embodiment, the assignment processing unit 111 may assign the candidate with more experience as a leader for that monitoring location and time period with priority. In this way, a monitor who is accustomed to responding to requests is assigned as the leader, making it possible to smoothly perform tasks even at a monitoring location with a high level of difficulty.

[0056] Next, the allocation processing unit 111 refers to the work availability table T1 and the date and time required proficiency table T7 of the monitoring target, and allocates one monitor to each monitoring target (monitoring terminal 20) for each time period of the target period (step S1023E).

[0057] Specifically, the allocation processing unit 111 extracts the monitoring target and time period with the highest required proficiency from among the monitoring target and time period for which an observer has not been assigned in the monitoring target date / time required proficiency table T7. The allocation processing unit 111 then assigns an observer who is available to work during this time period and has a proficiency level equal to or greater than the required proficiency for the extracted monitoring target and time period minus the proficiency level of the leader assigned to the same time period (second observer setting value). In the example of FIG. 11, for monitoring group No. 2 at monitoring site A, the required proficiency level for the midnight hours of July 1, 2022 is "14." Furthermore, assume that the proficiency level of the leader assigned to monitoring site A during this time period is "10." In this case, the second observer setting value for monitoring group No. 2 during this time period is "14-10=4," and an observer with a proficiency level of "4" or higher is assigned. If the second observer setting value becomes 0 or less, an observer with a proficiency level of "1" or higher is assigned. The allocation processing unit 111 also allocates monitors to other monitoring targets and time periods in a similar manner.

[0058] When assigning monitors to each monitoring target and time period, the assignment processing unit 111 may perform the following process.

[0059] For example, the allocation processing unit 111 preferentially allocates monitors who are available for work and whose proficiency level is equal to the second monitor setting value. In the above example, the second monitor setting value for monitoring group No. 2 at midnight on July 1, 2022 is "4", so the allocation processing unit 111 preferentially allocates monitors with a proficiency level of "4". If a monitor with a proficiency level of "4" is already assigned to another monitoring target or is unavailable for work, the second monitor setting value is increased by 1 and a search is conducted for monitors who can be allocated.

[0060] Furthermore, when there are multiple monitors who are available for work and have the same proficiency level as the second monitor setting value, the allocation processing unit 111 assigns the monitor who has the best compatibility with the leader. For example, the allocation processing unit 111 calculates the average evaluation score when the leader and monitor worked at the same monitoring location from the work history recorded in the storage 13 or the database 40. If the average is equal to or greater than a reference value, the compatibility between the leader and the monitor is determined to be "good." If the average is equal to or less than a lower limit, the compatibility between the leader and the monitor is determined to be "poor." If the time the leader and the monitor worked at the same monitoring location is less than a sufficient evaluation time (e.g., 100 hours), the compatibility is determined to be "unknown." The allocation processing unit 111 assigns a monitor who is determined to have "good" compatibility with the leader from among the multiple monitors. If there is no monitor who is determined to have "good" compatibility with the leader, the allocation processing unit 111 assigns a monitor who is determined to have "unknown" compatibility. If neither of these is available, a monitor who is judged to have a "bad" compatibility with the leader may be assigned.

[0061] In addition, in steps S1023B, S1023D, and S1023E, if a condition such as work availability only at a specific monitoring location is recorded in the work availability table T1, the allocation processing unit 111 allocates leaders and monitors so as to satisfy this condition as well.

[0062] FIG. 14 is a second flowchart illustrating an example of the allocation process according to the first embodiment. Furthermore, in step S1023, the allocation processing unit 111 may execute the processing of Fig. 14 instead of the processing of Fig. 13. Fig. 13 describes an example in which the allocation processing unit 111 first assigns a leader and then assigns an observer. In contrast, Fig. 14 describes an example in which the allocation processing unit 111 first assigns an observer and then assigns a leader.

[0063] First, the allocation processing unit 111 references the date and time required proficiency table T7 for the monitoring targets and sets a target proficiency level by subtracting a first specified value X1 from the required proficiency level for each time period of each monitoring target. The allocation processing unit 111 also references the work availability table T1, the date and time required proficiency table T7 for the monitoring targets, and the proficiency table T8, and assigns an observer with a proficiency level close to the target proficiency level for each time period of each monitoring target (step S1023F). If the target proficiency level is 0 or less, an observer with a proficiency level of 1 or higher is assigned.

[0064] Specifically, the allocation processing unit 111 extracts the monitoring target and time period with the highest required proficiency from among the monitoring targets and time periods to which no observer has been assigned in the monitoring target date / time required proficiency table T7. The allocation processing unit 111 then preferentially assigns observers whose target proficiency level is closest to the extracted monitoring base and time period. The allocation processing unit 111 then similarly assigns observers to other monitoring targets and time periods.

[0065] Note that when there are no observers with the same proficiency as the target proficiency, the order of proficiency closest to the target proficiency is determined to be "-1," "+1," "-2," "+2," "-3," "+3," ...." At this time, the allocation processing unit 111 excludes observers whose proficiency is equal to or greater than a second specified value X2 (e.g., 9) from the allocation. This is because there are only a few observers with high proficiency, and they will be assigned as leaders in later processing.

[0066] In the example of FIG. 11, the required proficiency level for monitoring group No. 7 during the midnight hours of July 1, 2022 is "14." The target proficiency level for this time period is "14-7=7," assuming that the first specified value X1 is 7. In this case, the allocation processing unit 111 assigns monitors with a proficiency level of "7" from among those available to work during this time period as monitors for monitoring group No. 7 for this time period. Note that if there are no monitors with a proficiency level of "7" (they are already assigned to other monitoring targets or are unavailable for work), the allocation processing unit 111 searches for monitors with a proficiency level of "6." If there are no monitors with a proficiency level of "6," the allocation processing unit 111 searches for monitors with proficiency levels of "8," "5," "4," "3," and so on, in that order.

[0067] Next, the allocation processing unit 111 refers to the proficiency table T8 and extracts, from the work availability table T1, observers whose proficiency is equal to or greater than the first specified value X1 as leader candidates (step S1023G).

[0068] The allocation processing unit 111 refers to the work availability table T1 and the date and time required proficiency table T7 of the monitoring target, and allocates one leader from the extracted leader candidates to each monitoring location for each time period of the target period (step S1023H).

[0069] Specifically, the assignment processing unit 111 extracts the monitoring target and time period with the highest required proficiency from among the monitoring locations and time periods for which a leader has not been assigned in the date-and-time required proficiency table T7 for the monitoring target. The assignment processing unit 111 then assigns as leaders a leader candidate who is available to work during this time period and has a proficiency level equal to or greater than the value obtained by subtracting the proficiency level of the monitor assigned to this monitoring target from the required proficiency level for the extracted monitoring target and time period (first monitor setting value). In the example of FIG. 11, for monitoring group No. 2 at monitoring location A, the required proficiency level for the midnight hours of July 1, 2022 is "14." Furthermore, assume that the proficiency level of the monitor assigned to monitoring group No. 2 during this time period is "7." In this case, the first monitor setting value for monitoring group No. 2 for this time period is "14-7=7," and the leader candidate with a proficiency level of "7" is assigned as the leader. If a leader candidate with a proficiency level of "7" has already been assigned to another monitored subject or leader, or is unavailable for work, the first monitor setting value is increased by one each time to search for an available leader candidate.

[0070] Furthermore, if there is a monitoring base to which a leader has not been assigned during any time period of the target period (step S1023I: YES), the assignment processing unit 111 assigns the most proficient monitor who is available to work during that time period and whose proficiency level is less than the first specified value X1 as the leader (step S1023J). Note that if there is no monitoring base to which a leader has not been assigned (step S1023I: NO), step S1023J is skipped.

[0071] In the leader assignment process of steps S1023H and S1023J, if there are multiple leader candidates with the same proficiency level, the assignment processing unit 111 may refer to the work history stored in the storage 13 or the database 40 and assign the leader with less experience as a leader for that monitoring location or time period preferentially. Furthermore, in another embodiment, the assignment processing unit 111 may assign the leader with more experience as a leader for that monitoring location or time period preferentially.

[0072] Furthermore, in the leader assignment process of steps S1023H and S1023J, if there are multiple leader candidates who are available to work and have the same proficiency level as the first observer setting value, the assignment processing unit 111 assigns the leader candidate who is more compatible with the already assigned observer. This process is the same as the process described in step S1023E of FIG. 13.

[0073] In addition, in steps S1023F, S1023H, and S1023J, if a condition such as work availability only at a specific monitoring location is recorded in the work availability table T1, the allocation processing unit 111 allocates leaders and monitors so as to satisfy this condition as well.

[0074] Next, returning to Fig. 5, the allocation processing unit 111 generates a shift table to which leaders and monitors are assigned (step S1024). This shift table is recorded in the database 40 as a provisional shift table. The provisional shift table recorded in the database 40 can be viewed from the user terminal 30. The shift table can be switched to the display format shown in Figs. 15 to 17.

[0075] FIG. 15 is a first diagram showing an example of an observer shift schedule according to the first embodiment. Shift schedule A shown in FIG. 15 is an example of a shift schedule for each monitoring location during the target period. Shift schedule A shows the working dates and times and the work content (monitoring target or leader) of each monitor assigned to a certain monitoring location. Shift schedule A may also display the proficiency level of each monitor and the monitoring terminal number corresponding to each monitoring target. By switching monitoring locations, it is possible to check the shift schedules of other monitoring locations.

[0076] FIG. 16 is a second diagram showing an example of an observer shift schedule according to the first embodiment. Shift schedule B shown in Figure 16 is an example of a shift schedule for each monitor during the target period. Shift schedule B shows the work date and time, work location (monitoring base), and work content (monitoring target or leader) of a certain monitor during the target period. By switching monitors, it is possible to check the shift schedules of other monitors.

[0077] FIG. 17 is a third diagram illustrating an example of an observer shift schedule according to the first embodiment. Shift schedule C shown in Figure 17 is an example of an overall shift schedule for the target period. Shift schedule C shows which monitors will work as leaders or monitors during which time periods for all monitoring locations and monitoring targets (monitoring group numbers).

[0078] Returning to Figure 3, the administrator uses the user terminal 30 to read and check the provisional shift schedule recorded in the database 40 (step S103). The administrator displays the provisional shift schedule in the format of shift schedule C shown in Figure 17, for example, and makes corrections such as missing shifts.

[0079] In the processing of FIG. 13 or 14, if there is no monitor or leader available to work and who meets the required proficiency level for a monitoring target in a certain time period, the assignment processing unit 111 of the shift management device 10 determines that it is not possible to assign a monitor or leader to that time period and leaves the provisional shift table blank (unassigned). The manager checks the provisional shift table generated by the shift management device 10 and adjusts and modifies the assignment of monitors for such unassigned time periods. The manager also saves the modified provisional shift table in the database 40. Note that shift tables A to C are linked, and if one of the shift tables is modified, the modification is reflected in the other shift tables as well. In this case, the manager does not need to modify all of the blanks in the provisional shift table.

[0080] Next, the adjustment processing unit 112 of the shift management device 10 checks the provisional shift schedule corrected by the manager and rechecks whether there are any unassigned shifts (step S104). If there are any unassigned shifts (step S104; YES), the adjustment processing unit 112 performs work recruitment processing (step S105). Specifically, if there are unassigned monitoring targets and time periods, the adjustment processing unit 112 notifies all monitors who are not on duty during those time periods of the work recruitment via email, an application installed on the user terminal 30, or the like.

[0081] Furthermore, the supervisor who receives the job recruitment notice responds via the user terminal 30 whether or not he or she is available to work (step S106).

[0082] The adjustment processing unit 112 assigns the monitors who responded to the job recruitment notice that they are available to work to unassigned monitoring targets and time slots, and updates the provisional shift schedule (step S107).

[0083] At this time, if there is only one observer who has responded that they are available to work, the adjustment processing unit 112 assigns the observer who responded regardless of their proficiency level.

[0084] In addition, if there are multiple monitors who respond that they are available to work, the adjustment processing unit 112 assigns a monitor whose proficiency level is close to the second monitor setting value for the monitoring target and time period (the required proficiency level minus the leader's proficiency level), or a monitor who is determined to have a "good" compatibility with the leader.

[0085] When the shift management device 10 updates the provisional shift schedule, the manager reads the updated provisional shift schedule using the user terminal 30 and performs a final check (step S108). The manager modifies the provisional shift schedule as necessary through the user terminal 30 and confirms the shift schedule.

[0086] Then, the adjustment processing unit 112 of the shift management device 10 performs a process to finalize the shift schedule (step S109). For example, the adjustment processing unit 112 records the provisional shift schedule as a finalized shift schedule in the database 40. The adjustment processing unit 112 may also notify the manager and supervisor via the user terminal 30 that the finalized shift schedule has been completed.

[0087] The manager and supervisor read and check the confirmed shift schedule recorded in the database 40 on the user terminal 30 (step S110). At this time, the manager and supervisor can check the confirmed shift schedule by switching to any of the display formats shown in Figures 15 to 17.

[0088] On the other hand, if there are no unassigned shifts (step S104; NO), the adjustment processing unit 112 performs a shift schedule confirmation process (step S109). In this case, the adjustment processing unit 112 records the provisional shift schedule as a confirmed shift schedule in the database 40. The manager and supervisor also read and confirm the confirmed shift schedule recorded in the database 40 using the user terminal 30 (step S110).

[0089] (Regarding shift schedule change processing) FIG. 18 is a flowchart showing an example of the shift schedule change process according to the first embodiment. The flow of the shift schedule change process in the remote monitoring system 1 will be described below with reference to Fig. 18. In this embodiment, after a confirmed shift schedule is created, shift changes can be made at the request of a monitor.

[0090] For example, suppose that after the shift schedule is finalized, a supervisor requests a change in shift (step S200). The shift change can be requested to the administrator by email, an application on the user terminal 30, or by telephone.

[0091] In addition, the manager checks the monitor's application details, and if approved, requests the shift management device 10 via the user terminal 30 to delete the shift (monitoring target and time period) corresponding to the monitor's application details (step S201).

[0092] The adjustment processing unit 112 of the shift management device 10 deletes the requested shift from the confirmed shift table (step S202). In addition, this confirmed shift table is set as a provisional shift table.

[0093] Next, the adjustment processing unit 112 performs work recruitment processing for the unassigned monitoring target and time period (step S203). Note that the processing in steps S203 to S208 is the same as the processing in steps S105 to S110 in FIG. 3, respectively, and therefore description thereof will be omitted.

[0094] (Action, effect) As described above, the shift management device 10 of this embodiment comprises a required proficiency acquisition unit 110 that acquires the required proficiency of the monitored subject, a proficiency table T8 in which the proficiency of the monitor is set, and an assignment processing unit 111 that determines the monitor to be assigned to the monitored subject based on the required proficiency of the monitored subject.

[0095] In this way, the shift management device 10 can perform shift management according to the required proficiency level of the monitoring subject and the proficiency level of the monitoring staff.

[0096] In addition, the required proficiency acquisition unit 110 refers to a lane-specific required proficiency table T2, which pre-sets the required proficiency for each lane by time period, and acquires, for each time period, the required proficiency corresponding to the highest level of difficulty among the required proficiencies for the lanes included in the monitored object as the required proficiency for the monitored object.

[0097] In this way, the shift management device 10 can assign monitors with different proficiency levels to appropriate time periods, even for monitoring targets where the required proficiency level changes depending on the time period, for example, when traffic volume increases or decreases depending on the time period. Also, by setting the required proficiency level according to the most difficult lane among the lanes included in the monitoring targets, the shift management device 10 can appropriately assign monitors with high proficiency to monitor the difficult lane (monitoring target). This can prevent problems such as a stagnation in response due to a lack of monitor skills.

[0098] Furthermore, the required proficiency level acquiring unit 110 adjusts the required proficiency level of the monitoring target based on event information relating to an event that affects the workload of the monitor at the toll booth.

[0099] By doing this, the shift management device 10 can adjust the required proficiency level and appropriately assign highly skilled monitors, for example, when the workload increases due to an event in the vicinity of a toll booth (i.e., the difficulty of monitoring increases).

[0100] Furthermore, the required proficiency level acquisition unit 110 adjusts the required proficiency level based on a coefficient according to the number of lanes included in the monitoring target.

[0101] In this way, the shift management device 10 can appropriately assign monitors by adjusting the required proficiency level depending on the number of lanes to be monitored simultaneously. For example, by setting a coefficient so that the required proficiency level increases as the number of lanes to be monitored increases, it is possible to appropriately assign monitors with high proficiency levels to monitoring targets that include many lanes.

[0102] In addition, when a leader (first monitor) and a monitor (second monitor) who will monitor the monitored object are assigned to monitoring point A, the allocation processing unit 111 determines the combination of leader and monitor to be assigned to monitoring point A so that the total proficiency value of the leader and monitor is equal to or greater than the required proficiency of the monitored object.

[0103] In this way, the shift management device 10 can have the leader assist the monitor in monitoring and responding to traffic in other lanes while the monitor is responding to traffic in one lane. Also, even if the monitor's proficiency level is low, the monitor can perform the work smoothly with the assistance of the leader.

[0104] Furthermore, the allocation processing unit 111 determines combinations of leaders and observers to be assigned to the same monitoring base based on the compatibility between the observers, which is scored based on past work records.

[0105] In this way, the shift management device 10 can arrange shifts that improve the work efficiency and work accuracy of the leaders and supervisors.

[0106] The allocation processing unit 111 also determines which observers to allocate to the monitoring target based on the observers' experience with the monitoring target.

[0107] For example, the shift management device 10 can improve the response skills of monitors by preferentially assigning less experienced monitors to monitoring targets. Also, the shift management device 10 can smoothly perform monitoring tasks for monitoring targets with high levels of difficulty by preferentially assigning more experienced monitors to monitoring targets.

[0108] In addition, the shift management device 10 further includes an adjustment processing unit 112 that, when there is a monitoring target to which no monitor is assigned, recruits monitors who are not assigned to other monitoring targets to work for the monitoring target.

[0109] By doing this, even if there is a gap in the shift schedule due to the required proficiency of the person being monitored, the proficiency of the monitor, and the availability of the monitor, the shift management device 10 can recruit monitors to work and fill the gap in the shift schedule.

[0110] <Second embodiment> Next, a remote monitoring system 1 according to a second embodiment of the present invention will be described with reference to Figures 19 and 20. Components common to the first embodiment are given the same reference numerals and detailed description thereof will be omitted.

[0111] As shown in FIG. 19 , in this embodiment, multiple monitoring terminals 20 are installed at one monitoring station, and one monitor is assigned to each monitoring terminal 20. In the example of FIG. 19 , monitors P1, P2, P3, and P4 are assigned to four monitoring terminals 20 at monitoring station A. The monitors are paired in pairs and monitor the same monitoring target. For example, monitors P1 and P2 monitor one monitoring target (e.g., monitoring group No. 7 in FIG. 7 ) as a pair, and monitors P3 and P4 monitor another monitoring target (e.g., monitoring group No. 2 in FIG. 7 ) as a pair. In other words, two monitoring terminals 20 are assigned to one monitoring target. This allows one monitor P1 to monitor one lane while the other monitor P2 monitors and handles the other lane.

[0112] FIG. 20 is a flowchart illustrating an example of the allocation process according to the second embodiment. Furthermore, in this embodiment, the processing of the allocation processing unit 111 of the shift management device 10 differs from that in the first embodiment. The allocation processing unit 111 according to this embodiment executes the allocation processing shown in FIG. 20 instead of the allocation processing shown in FIG. 13 or 14. Here, the allocation processing unit 111 assigns two monitors per monitoring target for each time period (each time period of each day) of the target period. In this case, the conditions are that the basic working hours of one monitor are N hours (for example, N=8), and the maximum continuous working time is M hours (for example, M=10).

[0113] First, the allocation processing unit 111 references the date-and-time required proficiency table T7 of the monitoring targets, and sets a first monitor setting value by subtracting a predetermined adjustment value (for example, 1) from the required proficiency for each time period of each monitoring target. The allocation processing unit 111 also references the work availability table T1, the date-and-time required proficiency table T7 of the monitoring targets, and the proficiency table T8, and assigns an observer whose proficiency is close to the first observer setting value as the first observer (first observer) for each time period of each monitoring target (step S1023K). Note that if the first observer setting value becomes 0 or less, an observer with a proficiency level of "1" or higher is assigned.

[0114] Specifically, the allocation processing unit 111 extracts the monitoring target and time period with the highest required proficiency from among the monitoring target and time period for which the first observer has not been assigned in the monitoring target date / time required proficiency table T7. The allocation processing unit 111 then preferentially assigns an observer whose required proficiency level is closest to the first observer setting to the extracted monitoring location and time period. The allocation processing unit 111 then similarly assigns observers to other monitoring targets and time periods.

[0115] For example, according to the required proficiency level by date and time table T7 (FIG. 11) for the monitoring target, the required proficiency level for monitoring group No. 7 at midnight on July 1, 2022 is "7." If the adjustment value is "1," the first observer setting value for this time period is "7-1=6." The allocation processing unit 111 assigns an observer whose proficiency level is the same as the first observer setting value, "6," and who is available to work during this time period as the first observer for this time period.

[0116] Furthermore, if there is no observer with the same proficiency level as the first observer setting value, the allocation processing unit 111 assigns an observer with a proficiency level that is 1 less than the first observer setting value. In the above example, if the proficiency level is "6" and there is no observer available to work, an observer with a proficiency level of "5" is assigned. Furthermore, if there is no observer available to be assigned even after lowering the proficiency level, the time slot is left blank (unassigned).

[0117] If there are multiple monitors available for assignment, the assignment processing unit 111 may assign a monitor with less experience with the target or time period to a given monitor. In another embodiment, the assignment processing unit 111 may assign a monitor with more experience with the target or time period to a given monitor.

[0118] Next, the allocation processing unit 111 allocates a second observer (step S1023L).

[0119] Specifically, the allocation processing unit 111 extracts the monitoring target and time period with the highest required proficiency from among the monitoring target and time period not assigned to a second monitor in the monitoring target date / time required proficiency table T7. The allocation processing unit 111 then assigns an observer who is available to work during this time period and has a proficiency level equal to or greater than the required proficiency for the extracted monitoring target and time period minus the proficiency level of the first observer assigned to the same time period (second observer setting value). In the example of FIG. 11, the required proficiency level for monitoring group No. 7 during the midnight hours of July 1, 2022 is "7." The proficiency level of the first observer assigned to monitoring group No. 7 during this time period is "6." In this case, the second observer setting value for monitoring group No. 7 during this time period is "7-6=1," and an observer with a proficiency level of "1" or higher is assigned as the second observer. If the second observer setting value becomes 0 or less, an observer with a proficiency level of "1" or higher is assigned. If the first observer has not been assigned, the second observer setting value is set to the required proficiency level (remaining at "7" in the above example). The assignment processing unit 111 similarly assigns observers to other monitoring targets and time periods.

[0120] When allocating a second observer, the allocation processing unit 111 may perform the following process.

[0121] For example, the allocation processing unit 111 preferentially allocates monitors who are available for work and whose proficiency level is equal to the second monitor setting value. In the above example, the second monitor setting value for monitoring group No. 7 at midnight on July 1, 2022 is "1", so the allocation processing unit 111 preferentially allocates monitors whose proficiency level is "1". If a monitor with a proficiency level of "1" is already assigned to another monitoring target or is unavailable for work, the second monitor setting value is increased by 1 each time to search for an available monitor.

[0122] Furthermore, when there are multiple observers who are available for work and have the same proficiency level as the second observer setting value, the allocation processing unit 111 allocates an observer who is more compatible with the first observer. This process is the same as the process described in step S1023E of FIG. 13.

[0123] In addition, in steps S1023K and S1023L, if a condition such as the ability to work only at a specific monitoring location is recorded in the work availability table T1, the allocation processing unit 111 allocates the first and second monitors so as to also satisfy this condition.

[0124] As described above, in the shift management device 10 of this embodiment, when a single monitoring target is monitored by a pair of a first and a second monitor, the allocation processing unit 111 determines the combination of monitors so that the total proficiency value of these monitors is equal to or greater than the required proficiency level of the monitoring target.

[0125] In this way, the shift management device 10 can have the second monitor assist in monitoring and responding to traffic in other lanes while the first monitor is attending to traffic in one lane. Also, even if one of the monitors has a low level of proficiency, the other monitor can assist with the work, allowing the work to be carried out smoothly.

[0126] Furthermore, the allocation processing unit 111 determines the combination of the first and second observers based on the compatibility between the observers that is scored based on past work records.

[0127] In this way, the shift management device 10 can arrange shifts that improve the work efficiency and work accuracy of the supervisors.

[0128] <Third embodiment> Next, a remote monitoring system 1 according to a third embodiment of the present invention will be described with reference to Fig. 21. Components common to the above-described embodiments will be assigned the same reference numerals and detailed description will be omitted.

[0129] FIG. 21 is a schematic diagram showing the overall configuration of a remote monitoring system according to the third embodiment. In the second embodiment, an example was described in which paired observers are located at the same monitoring base. In contrast, in this embodiment, paired observers may perform remote monitoring at different locations, as shown in FIG.

[0130] As shown in the example of FIG. 21, observers P1 and P2 are paired to monitor one monitoring target (e.g., monitoring group No. 7 in FIG. 7), while observers P3 and P4 are paired to monitor another monitoring target (e.g., monitoring group No. 2 in FIG. 7). In this case, observer P1 may perform remote monitoring from his home, and observer P2 may perform remote monitoring from monitoring base C. Also, observer P3 may perform remote monitoring from a seconded office (e.g., a toll booth office), and observer P4 may perform remote monitoring from monitoring base C.

[0131] In this way, the shift management device 10 can pair an observer with another observer, even if the observer has limitations on the monitoring bases at which he or she can work. This increases the flexibility of shifts, allowing for more appropriate observer assignment.

[0132] Furthermore, when paired observers are located in different locations, it may be difficult for them to communicate and work together. For this reason, in this embodiment, paired observers P1 and P2 (or observers P3 and P4) each use VR (Virtual Reality) goggles 21 to perform monitoring in a monitoring base office in a virtual space.

[0133] In this way, even if the paired monitors work in different locations, they can communicate with each other and work together to monitor.

[0134] As described above, several embodiments according to the present disclosure have been described, but all of these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope of the invention and its equivalents as defined in the claims, as well as in the scope and spirit of the invention.

[0135] <Additional Notes> The shift management device, the shift management method, and the program described in the above-described embodiments can be understood, for example, as follows.

[0136] (1) According to the first aspect, the shift management device 10 is a shift management device 10 that manages the shifts of monitors who monitor the lanes of a toll gate, and includes a required proficiency acquisition unit 110 that acquires the required proficiency of a monitored object that includes at least one lane, a proficiency table that sets the proficiency of each of multiple monitors, and an assignment processing unit 111 that determines the monitor to be assigned to the monitored object based on the required proficiency of the monitored object.

[0137] In this way, the shift management device 10 can perform shift management according to the required proficiency level of the monitoring subject and the proficiency level of the monitoring staff.

[0138] (2) According to the second aspect, in the shift management device 10 relating to the first aspect, the required proficiency acquisition unit 110 refers to a lane-specific required proficiency table in which the required proficiency for each of multiple lanes by time period is pre-set, and for each time period, acquires the required proficiency corresponding to the highest level of difficulty among the required proficiencies for the lanes included in the monitored object as the required proficiency for the monitored object.

[0139] In this way, the shift management device 10 can assign monitors with different proficiency levels to appropriate time periods, even for monitoring targets where the required proficiency level changes depending on the time period, for example, when traffic volume increases or decreases depending on the time period. Also, by setting the required proficiency level according to the most difficult lane among the lanes included in the monitoring targets, the shift management device 10 can appropriately assign monitors with high proficiency to monitor the difficult lane (monitoring target). This can prevent problems such as a stagnation in response due to a lack of monitor skills.

[0140] (3) According to the third aspect, in the shift management device 10 relating to the first or second aspect, the required proficiency acquisition unit 110 adjusts the required proficiency of the person being monitored based on event information regarding an event that affects the workload of the monitor at the toll booth.

[0141] By doing this, the shift management device 10 can adjust the required proficiency level and appropriately assign highly skilled monitors, for example, when the workload increases due to an event in the vicinity of a toll booth (i.e., the difficulty of monitoring increases).

[0142] (4) According to the fourth aspect, in the shift management device 10 relating to any one of the first to third aspects, the required proficiency acquisition unit 110 adjusts the required proficiency based on a coefficient corresponding to the number of lanes included in the monitored area.

[0143] In this way, the shift management device 10 can appropriately assign monitors by adjusting the required proficiency level depending on the number of lanes to be monitored simultaneously. For example, by setting a coefficient so that the required proficiency level increases as the number of lanes to be monitored increases, it is possible to appropriately assign monitors with high proficiency levels to monitoring targets that include many lanes.

[0144] (5) According to the fifth aspect, in the shift management device 10 relating to any one of the first to fourth aspects, the allocation processing unit 111 determines the combination of the first monitor and the second monitor to be assigned to one monitoring station when a first monitor who will be the leader and a second monitor who will monitor the monitored object at the monitoring station are combined and assigned to the monitoring station so that the total proficiency level of the first monitor and the second monitor is equal to or greater than the required proficiency level of the monitored object.

[0145] In this way, the shift management device 10 can have the leader assist the monitor in monitoring and responding to traffic in other lanes while the monitor is responding to traffic in one lane. Also, even if the monitor's proficiency level is low, the monitor can perform the work smoothly with the assistance of the leader.

[0146] (6) According to the sixth aspect, in the shift management device 10 relating to the fifth aspect, the allocation processing unit 111 determines the combination of the first monitor and the second monitor based on the compatibility between the monitors scored based on past work records.

[0147] In this way, the shift management device 10 can arrange shifts that improve the work efficiency and work accuracy of the leaders and supervisors.

[0148] (7) According to the seventh aspect, in the shift management device 10 relating to any one of the first to fourth aspects, the allocation processing unit 111 determines the combination of the first and second monitors when a single monitoring target is monitored by multiple people, including a first monitor and a second monitor, so that the total proficiency value of the first and second monitors is equal to or greater than the required proficiency level of the monitoring target.

[0149] In this way, the shift management device 10 can have the second monitor assist in monitoring and responding to traffic in other lanes while the first monitor is attending to traffic in one lane. Also, even if one of the monitors has a low level of proficiency, the other monitor can assist with the work, allowing the work to be carried out smoothly.

[0150] (8) According to the eighth aspect, in the shift management device 10 relating to the seventh aspect, the allocation processing unit 111 determines the combination of the first monitor and the second monitor based on the compatibility between the monitors scored based on past work records.

[0151] In this way, the shift management device 10 can arrange shifts that improve the work efficiency and work accuracy of the supervisors.

[0152] (9) According to the ninth aspect, in the shift management device 10 relating to any one of the first to eighth aspects, the assignment processing unit 111 determines the monitor to be assigned to the monitored object based further on the monitor's experience with the monitored object.

[0153] For example, the shift management device 10 can improve the response skills of monitors by preferentially assigning less experienced monitors to monitoring targets. Also, the shift management device 10 can smoothly perform monitoring tasks for monitoring targets with high levels of difficulty by preferentially assigning more experienced monitors to monitoring targets.

[0154] (10) According to the tenth aspect, the shift management device 10 relating to any one of the first to ninth aspects further includes an adjustment processing unit 112 that, when there is a monitoring target to which no monitor is assigned, recruits monitors who are not assigned to other monitoring targets to work for the monitoring target.

[0155] By doing this, even if there is a gap in the shift schedule due to the required proficiency of the person being monitored, the proficiency of the monitor, and the availability of the monitor, the shift management device 10 can recruit monitors to work and fill the gap in the shift schedule.

[0156] (11) According to an eleventh aspect, the shift management method is a shift management method for managing shifts of monitors who monitor lanes at a toll gate using a shift management device 10, and includes the steps of: the shift management device 10 acquiring a required proficiency level for a monitored object including at least one lane; and the shift management device 10 determining a monitor to assign to the monitored object based on a proficiency table in which the proficiency levels of each of multiple monitors are set and the required proficiency level of the monitored object.

[0157] (12) According to the twelfth aspect, the program causes a shift management device 10 that manages the shifts of monitors monitoring the lanes of a toll gate to execute the steps of acquiring the required proficiency of a monitored object that includes at least one lane, and determining a monitor to be assigned to the monitored object based on a proficiency table that sets the proficiency of each of multiple monitors and the required proficiency of the monitored object. [Explanation of symbols]

[0158] 1. Remote monitoring system 10 Shift management device 11 processors 110 Required Proficiency Acquisition Department 111 Allocation processing unit 112 Adjustment processing unit 12 Memory 13. Storage 14 Communication Interface 20 Monitoring terminal 21 Goggles

Claims

1. A shift management device for managing the shifts of toll gate monitors, a required proficiency acquisition unit that acquires a required proficiency of a monitoring target including at least one lane; an allocation processing unit that determines an observer to be assigned to the monitoring target based on a proficiency level table in which the proficiency levels of each of a plurality of observers are set and the required proficiency level of the monitoring target; Equipped with the allocation processing unit determines a combination of the first monitor and the second monitor to be allocated to one monitoring base such that, when a first monitor who will be a leader is allocated to one monitoring base in combination with a second monitor who will monitor the monitoring target at the monitoring base, the total value of the proficiency levels of the first monitor and the second monitor is equal to or greater than the required proficiency level of the monitoring target; Shift management device.

2. The required proficiency acquisition unit refers to a lane-specific required proficiency table in which required proficiencies for each time period of the plurality of lanes are preset, and acquires, for each time period, the required proficiency corresponding to the highest level of difficulty among the required proficiencies for the lanes included in the monitoring target as the required proficiency for the monitoring target. The shift management device according to claim 1.

3. the required proficiency acquisition unit adjusts the required proficiency of the monitoring target based on a correction value that is preset in accordance with event information relating to an event that affects the workload of a monitor at the toll booth. The shift management device according to claim 1.

4. the required proficiency level acquisition unit adjusts the required proficiency level based on a coefficient according to the number of lanes included in the monitoring target. The shift management device according to claim 1.

5. The allocation processing unit refers to the evaluation points of each of the monitors that have been scored by an administrator based on past work records, determines the compatibility between the monitors based on the average evaluation points of the monitors when they worked at the same monitoring base, and determines the pairing of the first monitor and the second monitor based on the determined compatibility between the monitors. The shift management device according to claim 1.

6. When a single monitoring target is monitored by a plurality of first monitors and second monitors, the allocation processing unit determines a combination of the first monitors and the second monitors such that a total value of the proficiency levels of the first monitors and the second monitors is equal to or greater than a required proficiency level of the monitoring target. The shift management device according to claim 1.

7. The allocation processing unit refers to the evaluation points of each of the monitors that have been scored by an administrator based on past work records, determines the compatibility between the monitors based on the average evaluation points of the monitors when they worked at the same monitoring base, and determines the pairing of the first monitor and the second monitor based on the determined compatibility between the monitors. The shift management device according to claim 6.

8. the allocation processing unit determines an observer to be assigned to the monitoring target further based on the observer's experience with the monitoring target; The shift management device according to claim 1.

9. The system further includes a coordination processing unit that, when there is a monitoring target to which no monitor is assigned, notifies the monitor who is not assigned to other monitoring targets of the recruitment of work for the monitoring target by email or through an application installed on the user terminal used by the monitor. The shift management device according to any one of claims 1 to 8.

10. A shift management method for managing shifts of toll gate monitors who monitor lanes at a toll gate using a shift management device, comprising: The shift management device acquires a required proficiency level of a monitoring target including at least one lane; a step in which the shift management device determines a monitor to be assigned to the monitoring target based on a proficiency table in which the proficiency levels of each of a plurality of monitors are set and the required proficiency level of the monitoring target; and The step of determining the monitors to be assigned to the monitoring target includes determining a combination of the first monitor and the second monitor to be assigned to one monitoring base such that, when a first monitor who will be a leader is assigned to one monitoring base in combination with a second monitor who will monitor the monitoring target at the monitoring base, the total value of the proficiency levels of the first monitor and the second monitor is equal to or greater than the required proficiency level of the monitoring target. Shift management methods.

11. A shift management device that manages the shifts of toll booth attendants who monitor lanes. obtaining a required proficiency level for a monitored object including at least one lane; determining an observer to be assigned to the object to be monitored based on a proficiency level table in which the proficiency levels of each of a plurality of observers are set and the required proficiency level of the object to be monitored; A program for executing The step of determining the monitors to be assigned to the monitoring target includes determining a combination of the first monitor and the second monitor to be assigned to one monitoring base such that, when a first monitor who will be a leader is assigned to one monitoring base in combination with a second monitor who will monitor the monitoring target at the monitoring base, the total value of the proficiency levels of the first monitor and the second monitor is equal to or greater than the required proficiency level of the monitoring target. program.

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