Evacuation shelter management support system

Abstract

We provide a shelter management support system that enables the rapid acceptance of evacuees into locked shelters. [Solution] A shelter operation support system 1 for supporting the operation of a shelter comprises: a key box 50 that houses the key 56 of the shelter inside and is configured to be opened based on predetermined authentication information (PIN N1); a management means (main server 20) for managing the authentication information (PIN N1); and a provision availability setting means (main server 20) that can set whether or not to provide the authentication information (PIN N1) in response to a request for provision of the authentication information (PIN N1) to the management means (main server 20).

Description

Technical Field

[0001] The present invention relates to the technology of an evacuation shelter operation support system for supporting the operation of evacuation shelters.

Background Art

[0002] Conventionally, the technology of an evacuation shelter operation support system for supporting the operation of evacuation shelters has been known. For example, it is as described in Patent Document 1.

[0003] The evacuation shelter operation support system described in Patent Document 1 includes an acquisition means for acquiring the operating status of facilities related to the lifeline of facilities that are candidates for evacuation shelters during a disaster, a determination means for determining whether the operating status meets a predetermined standard, and a presentation means for presenting to residents that the facility is opened as an evacuation shelter when the operating status meets the predetermined standard.

[0004] Thus, the evacuation shelter operation support system can support the rapid opening of a facility as an evacuation shelter because it does not take time to confirm whether the facility can be opened as an evacuation shelter during a disaster.

[0005] However, during a disaster, for example, regardless of the operating status of facilities related to the lifeline, there may be a need to accept evacuees. Also, if the facility serving as an evacuation shelter is locked, evacuees cannot be accepted into the evacuation shelter unless the person in charge with the key arrives and unlocks it. On the other hand, if the facility serving as an evacuation shelter is always unlocked, it is not desirable from the perspective of crime prevention.

Prior Art Documents

Patent Documents

[0006]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0007] This invention was made in view of the above circumstances, and the problem it aims to solve is to provide a shelter management support system that can quickly accept evacuees into locked shelters. [Means for solving the problem]

[0008] The problems that this invention aims to solve are as described above, and the means for solving these problems will now be explained.

[0009] That is, claim 1 provides a shelter management support system for supporting the operation of a shelter, comprising: a key box that stores the key to the shelter inside and is configured to be able to be opened based on predetermined authentication information; a management means for managing the authentication information; and a provision availability setting means that can set whether or not to provide the authentication information in response to a request for provision of the authentication information to the management means. Furthermore, when a predetermined code attached to the key box is acquired by a predetermined device, the provision of the authentication information is requested. It is.

[0010] In claim 2, The aforementioned specified code includes a QR code (registered trademark). It is.

[0011] In claim 3, A shelter management support system for assisting the operation of shelters comprises: a key box that stores the key to the shelter inside and is configured to be opened based on predetermined authentication information; a management means for managing the authentication information; and a provision availability setting means that can set whether or not to provide the authentication information in response to a request for provision of the authentication information to the management means; and when a request for provision of the authentication information is made by calling a predetermined telephone number attached to the key box, the management means provides the authentication information via an automated voice response. It is.

[0012] In claim 4, The system is equipped with an output means capable of outputting the setting status of whether or not the service can be provided. It is.

[0013] In claim 5, The output means outputs information about the evacuation shelter along with the setting status. It is. [Effects of the Invention]

[0015] The present invention provides the following effects:

[0016] In this invention, evacuees can be quickly admitted to a locked shelter. [Brief explanation of the drawing]

[0017] [Figure 1]Block diagram showing the configuration of an evacuation shelter operation support system according to an embodiment of the present invention. [Figure 2] (a) Similarly, a diagram showing the configuration of a key box in a closed state. (b) A diagram showing the configuration of the key box in an open state. [Figure 3] A flowchart showing an example of the flow of evacuees taking refuge in an evacuation shelter using a predetermined code. [Figure 4] A flowchart showing an example of the flow of evacuees taking refuge in an evacuation shelter using an automated response voice.

Embodiments for Carrying Out the Invention

[0018] Hereinafter, with reference to FIGS. 1 and 2, an evacuation shelter operation support system 1 according to an embodiment of the present invention will be described.

[0019] The evacuation shelter operation support system 1 according to the present embodiment is a system for supporting the operation of an evacuation shelter in the event of a disaster. The evacuation shelter operation support system 1 is introduced, for example, into a local government, which is an administrative agency. Hereinafter, the local government that has introduced the evacuation shelter operation support system 1 according to the present embodiment will be referred to as "local government G".

[0020] Here, there are facilities such as a community center or a school that are used by users only at a predetermined timing during normal times (when no disaster occurs). Generally, the facilities are locked at times when users are not using them (not staying there) to prevent unauthorized persons from entering. Also, since the facilities have relatively high public nature and can accommodate a large number of people, they may be used as evacuation shelters in the event of a disaster. However, since the facilities are locked at times when users are not using them as described above, there is a possibility that evacuees cannot use them as evacuation shelters at the time of a disaster (for example, at a timing shortly after the disaster occurs).

[0021] In contrast, the evacuation shelter operation support system 1 is configured to be able to quickly unlock the facilities used as evacuation shelters in the event of a disaster. That is, according to the evacuation shelter operation support system 1, in the event of a disaster, it is possible to avoid the situation where evacuees cannot use the evacuation shelter due to locking, and quickly accept evacuees into the evacuation shelter. In this embodiment, a plurality of facilities used as evacuation shelters are registered in advance within the local government G.

[0022] As shown in FIGS. 1 and 2, the evacuation shelter operation support system 1 includes a network 10, a main server 20, a local government terminal 30, evacuee terminals 40, and a key box 50. Although one evacuee terminal 40 and one key box 50 are shown in FIGS. 1 and 2 for convenience of explanation, actually, a plurality of evacuee terminals 40 and key boxes 50 are included in the evacuation shelter operation support system 1 respectively.

[0023] The network 10 is one to which various devices (such as the main server 20 described later) constituting the evacuation shelter operation support system 1 are arbitrarily connected. In this embodiment, the Internet is adopted as the network 10.

[0024] The main server 20 is the main computer (information processing device) of the evacuation shelter operation support system 1. The main server 20 is configured to be connectable to the network 10. The main server 20 is configured to be able to provide (output) a portal site S related to the operation support of the evacuation shelter to a predetermined terminal via the network 10. The main server 20 executes various processes related to the operation support of the evacuation shelter or provides various information related to the operation support of the evacuation shelter via the portal site S.

[0025] The main server 20 also has an automatic voice response function. That is, the main server 20 automatically performs a preset response according to a signal input from the calling telephone (in this embodiment, the evacuee terminal 40). Thus, the main server 20 is also configured as an automatic voice response (IVR) system. Without being limited to this, the main server 20 may not have an automatic voice response function and may cooperate with another automatic voice response system.

[0026] The main server 20 is managed by a designated operator. The main server 20 has a main storage unit 21 and a main control unit 22.

[0027] The main memory unit 21 stores predetermined programs and data. The main memory unit 21 is composed of an HDD, RAM, ROM, etc. The predetermined programs include various programs for operating the evacuation shelter management support system 1, including the portal site S. The main memory unit 21 also stores information about multiple facilities used as evacuation shelters.

[0028] The main control unit 22 executes various processes based on programs and other data stored in the main memory unit 21. The main control unit 22 is composed of a CPU and other components.

[0029] The municipal terminal 30 is a terminal used by the municipality G (more specifically, by the person in charge of municipality G). The municipal terminal 30 is installed, for example, in the building where the organization of municipality G is located. For example, a stationary personal computer may be used as the municipal terminal 30. However, the municipal terminal 30 is not limited to this, and portable terminals such as smartphones and tablets may also be used. The municipal terminal 30 is configured to be connectable to the network 10. The municipal terminal 30 comprises a display unit 32, an input unit 33, a storage unit 34, and a control unit 35.

[0030] The display unit 32 is capable of displaying (outputting) various types of information. For example, the display unit 32 can display the portal site S provided by the main server 20.

[0031] The input unit 33 is capable of receiving various types of information. A representative of the local government G can use the input unit 33 to input specific information, for example, to the portal site S displayed on the display unit 32.

[0032] The memory unit 34 stores predetermined programs, data, etc. The memory unit 34 is composed of an HDD, RAM, ROM, etc.

[0033] The control unit 35 executes various processes based on programs and other data stored in the memory unit 34. The control unit 35 is composed of a CPU and other components.

[0034] The evacuee terminal 40 is a terminal used by evacuees. In this embodiment, an evacuee is any person who evacuates to the municipality G, and includes not only those who reside in the municipality G, but also those who do not reside in the municipality G. The evacuee terminal 40 is, for example, owned and carried by the evacuee. As the evacuee terminal 40, a portable terminal such as a smartphone or tablet may be used. The evacuee terminal 40 is configured to be connectable to the network 10. However, the evacuee terminal 40 is not limited to this and may be configured not to be connectable to the network 10. The evacuee terminal 40 comprises a camera unit 41, a display unit 42, an input unit 43, a storage unit 44, and a control unit 45.

[0035] The camera unit 41 has a predetermined lens unit (not shown) and is capable of acquiring images. The camera unit 41 can acquire images of, for example, QR codes (registered trademark, hereinafter the same).

[0036] The display unit 42 is capable of displaying (outputting) various types of information. For example, the display unit 42 can display the portal site S provided by the main server 20. In this way, evacuees can obtain any information they want from the portal site S via the display unit 42.

[0037] The input unit 43 is capable of receiving various types of information. Evacuees can use the input unit 43 to input specific information to, for example, the portal site S displayed on the display unit 42.

[0038] The storage unit 44 stores predetermined programs, data, etc. The storage unit 44 is composed of an HDD, RAM, ROM, etc.

[0039] The control unit 45 executes various processes based on programs and the like stored in the memory unit 44. The control unit 45 is composed of a CPU and the like.

[0040] The key box 50 shown in Figure 2 houses the key 56, which will be described later. A key box 50 will be installed in each of the multiple facilities used as evacuation shelters. The key box 50 will be installed outside the facility so that it can be used without entering the facility. The key box 50 comprises a box body 51, a shackle 52, a code display unit 53, an information display unit 54, a PIN code input unit 55, and a key 56.

[0041] The box body 51 is formed in a roughly box-like shape that can be opened and closed. The box body 51 is configured to be opened from the inside based on predetermined authentication information. In this embodiment, a four-digit PIN N1 is used as the authentication information. Figure 2(a) shows the state in which "1111" has been entered as the PIN N1 in the PIN input unit 55, which will be described later. When the PIN N1 is entered into the PIN input unit 55 (a dial-type lock), which will be described later, the lock on the box body 51 is released in accordance with the rotation of a disc-shaped plate (not shown) provided inside it. In this way, the box body 51 is configured to be openable and closable without requiring a power source.

[0042] The shackle 52 is formed in a U-shape from a metal component and is configured to be unlocked using a key kept by, for example, a person in charge at local government G. In this way, the key box 50 is installed outside the facility (for example, near an entrance door) using the shackle 52, and cannot be removed without the key.

[0043] The code display unit 53 displays a predetermined code (in this embodiment, a QR code C). The code display unit 53 is formed, for example, in the form of an adhesive sticker, and a QR code C is printed on its surface. The authentication information (PIN N1) is associated with the QR code C. The PIN N1 associated with the QR code C is managed by the main server 20. The predetermined code is not limited to a QR code C, but may also be a barcode, or a tag or marker that can be read from an image such as an AR marker.

[0044] The information display unit 54 displays predetermined information. The information display unit 54 is formed, for example, in the form of a sticker that can be attached, and the predetermined information is printed on its surface. The predetermined information includes, for example, a management number N2 and a telephone number N3.

[0045] The management number N2 is for the unique identification of the key box 50. The management number N2 consists of, for example, seven digits. The telephone number N3 is used to activate the automated voice response function of the main server 20. That is, when the main server 20 activates the automated voice response function, it can automatically respond with the PIN N1 in response to the signal indicating the management number N2 entered from the evacuee terminal 40.

[0046] The PIN entry section 55 is comprised of a dial-type lock. When the PIN N1 is entered, the box body 51 can be opened.

[0047] The key 56 shown in Figure 2(b) is capable of locking and unlocking the entrance door of the facility used as an evacuation shelter. The key 56 is housed inside the box body 51. The key 56 is configured to be removable from the box body 51 (and thus from the key box 50) when the box body 51 is opened.

[0048] The PIN code N1 and the management number N2 are uniquely set for each key box 50 so that each key box 50 can be identified as described above. The PIN code N1 and the management number N2 are associated with each other and stored, for example, in the main memory unit 21 of the main server 20. The PIN code N1 and the management number N2 stored in the main memory unit 21 are managed by the main control unit 22.

[0049] Thus, for example, when QR code C is acquired by the camera unit 41 (evacuee terminal 40), the evacuee terminal 40 connects to the main server 20 via the network 10 and requests the assignment (provision) of a PIN N1. In this case, the main server 20 determines whether or not to grant the PIN N1. That is, if the assignment of PIN N1 is permitted (public setting is enabled), PIN N1 is displayed on the display unit 42. On the other hand, if the assignment of PIN N1 is not permitted (non-public setting is enabled), PIN N1 is not displayed on the display unit 42. Switching between public and non-public settings for the PIN is done by the person in charge at the local government G.

[0050] The following describes the functions of the portal site S, which is executed by the main server 20 in the shelter management support system 1 configured as described above.

[0051] In this embodiment, two types of portal sites S are provided: one that can be provided to the local government terminal 30 (more specifically, the display unit 32) (hereinafter referred to as "local government portal site S1") and one that can be provided to the evacuee terminal 40 (more specifically, the display unit 42) (hereinafter referred to as "evacuee portal site S2"). The main control unit 22 of the main server 20 provides the local government portal site S1 and the evacuee portal site S2 in response to, for example, an authentication request (input of a predetermined password or ID).

[0052] The local government portal site S1 performs predetermined functions in response to input from the input section 33 of the local government terminal 30 by a representative of the local government G.

[0053] Specifically, the person in charge of municipality G can register the information necessary for the operation of the evacuation shelter management support system 1 using the municipality portal site S1. For example, the person in charge registers municipality G itself (the entity that introduced the evacuation shelter management support system 1). In this way, the person in charge can perform user registration using the municipality portal site S1. Once user registration is performed in this manner, the main control unit 22 can obtain information about the municipality G's map and various facilities, for example, via the network 10, based on the user registration.

[0054] Furthermore, the person in charge at local government G can register category information using the local government portal site S1. Here, category information refers to information about the category (classification) of facilities to be used as evacuation shelters. Category information includes, for example, schools, community centers, gymnasiums, parks, etc. One (or more) category information can be set for each facility. In addition, a predetermined icon that can be displayed as an image can be set for the category information.

[0055] Furthermore, the person in charge at local government G can register area information using the local government portal site S1. Here, area information refers to information about the area (e.g., location) of facilities to be used as evacuation shelters. Area information includes, for example, elementary school districts and town / village names.

[0056] Furthermore, officials from local government G can register tag information using the local government portal site S1. Here, tag information refers to information about tags (for example, features that can distinguish a facility from other facilities) used as an evacuation shelter. Tag information may include, for example, flood shelters, earthquake shelters, capacity of 100 people, presence or absence of emergency power supply, presence or absence of storage warehouses, etc.

[0057] Furthermore, the person in charge at local government G can register information about evacuation shelters using the local government portal site S1. Here, evacuation shelter information refers to information about facilities to be used as evacuation shelters. This information includes, for example, the facility name (e.g., XX Elementary School), facility address, location information (latitude and longitude), and facility images.

[0058] Furthermore, the evacuation shelter facility information includes, for example, category information, area information, and tag information. The person in charge can select the information corresponding to the facility from the registered category information, area information, and tag information and register it as the evacuation shelter facility information for that facility.

[0059] The shelter facility information also includes a PIN code N1 and a management number N2. The person in charge can select one set of PIN code N1 and management number N2 from multiple sets of PIN code N1 and management number N2 stored in the main memory unit 21 and register it as shelter facility information. The key box 50 to which the registered set of PIN code N1 and management number N2 is set (linked) is then carried to the facility by the person in charge and installed near the entrance door.

[0060] Furthermore, the person in charge at local government G can use the local government portal site S1 to determine whether or not to grant the password N1 (public setting / private setting) when the QR code C is acquired by the camera unit 41 (evacuee terminal 40) (i.e., when the provision of password N1 is requested). Under normal circumstances, password N1 is set to private, and in the event of a disaster, it is set to public.

[0061] As a result, under normal circumstances, even if QR code C is obtained, the PIN N1 will not be assigned, thus preventing key 56 from being removed from key box 50. In other words, under normal circumstances, the facility cannot be unlocked. On the other hand, in the event of a disaster, if QR code C is obtained, the PIN N1 will be assigned, allowing key 56 to be removed from key box 50. In other words, in the event of a disaster, the facility can be unlocked even if, for example, the person in charge of managing key 56 has not arrived.

[0062] Furthermore, the municipal portal site S1 can display various information registered by the person in charge on the display unit 32 of the municipal terminal 30 upon request from the person in charge. In this way, the person in charge can confirm the registered information through images. Specifically, on the municipality G's map, a flag (icon) can be placed at the location corresponding to the facility address, which is the information of the evacuation shelter facility. By changing the color and shape of the flag, the status of each facility can be displayed. The status includes the public / private setting of the PIN code N1 in the key box 50 installed at each facility. In addition, the person in charge of municipality G can set which information from the registered information will be displayed on the evacuee portal site S2.

[0063] The evacuation portal site S2 performs predetermined functions in response to input from the evacuee's terminal 40 via the input section 43.

[0064] Specifically, the evacuee portal site S2 can display various information registered by the person in charge of local government G on the display unit 42 of the evacuee terminal 40 in response to requests from evacuees. The information displayed is the information that the person in charge of local government G has authorized to be made public from the registered information. For example, the displayed information includes the status of each facility, including the public / private setting of the PIN code N1 in the key box 50. The displayed information also includes evacuation center facility information (e.g., category information, area information, tag information). In this way, evacuees can check the various registered information through images.

[0065] The following describes the support for shelter management implemented in the shelter management support system 1 during a disaster, using the flowcharts in Figures 3 and 4. The flowcharts in Figures 3 and 4 show an example of the procedure for using the shelter management support system 1 in the event of a disaster, with the person in charge at the local government G and the evacuees using the local government terminal 30 and the evacuee terminal 40, respectively.

[0066] Here, the flowchart in Figure 3 shows an example of the process by which evacuees use QR code C to evacuate to a shelter during a disaster.

[0067] When a disaster occurs, the person in charge at local government G uses the local government portal site S1 to switch the public / private setting of the PIN code N1 for key box 50 among the statuses of each facility. In other words, the person in charge changes the setting for whether or not to assign PIN code N1 when QR code C is obtained from private to public (S10).

[0068] In this way, evacuees can use the evacuee portal site S2 to check which of the municipality G's multiple facilities have been set to public access with password N1. Evacuees can also check the category information, area information, and tag information registered for each facility to decide which facility (shelter) to evacuate to from among the publicly accessible facilities (S11). Then, evacuees move to the chosen shelter (S12).

[0069] When an evacuee arrives at a shelter and it is not yet open (i.e., the entrance door to the shelter is locked), the camera unit 41 of the evacuee terminal 40 is activated. The evacuee then uses the camera unit 41 to obtain a QR code C (S13). Once the QR code C is read, since the setting for whether or not a PIN N1 can be assigned is public, the evacuee obtains the PIN N1 associated with the QR code C (S14).

[0070] The evacuee then enters the acquired PIN N1 into the PIN input section 55 of the key box 50. Once PIN N1 is entered, the box body 51 of the key box 50 opens, and the key 56 stored inside the box body 51 can be obtained (S15). After obtaining the key 56, the evacuee can unlock the entrance door of the shelter (S16). Once the entrance door is unlocked, the evacuee can enter the shelter. In other words, the shelter can be opened quickly and evacuees can evacuate to it (S17), even if, for example, a representative from municipality G does not arrive to unlock the door.

[0071] Furthermore, the flowchart in Figure 4 shows an example of the process by which evacuees can evacuate to shelters using automated voice response during a disaster.

[0072] Note that the flowchart shown in Figure 4 is a modified version of the flowchart shown in Figure 3. Specifically, in Figure 4, S13 in Figure 3 is changed to S23, and there are no other changes. Therefore, the following explanation will focus on S23, and other explanations will be omitted by using the same reference numerals as in Figure 3.

[0073] When an evacuee arrives at the evacuation center (S12), if the evacuation center is not yet open (i.e., the entrance door to the evacuation center is locked), the evacuee checks the management number N2 and telephone number N3 printed on the information display unit 54 of the key box 50 and dials telephone number N3 from the evacuee terminal 40 (S23). In this case, an audio prompting the evacuee to enter the management number N2 is output. When the evacuee enters the management number N2 into the evacuee terminal 40, the PIN N1 is output by voice. In this way, the evacuee obtains the PIN N1 (S14).

[0074] As described above, the shelter management support system 1 according to this embodiment is A shelter management support system 1 that assists in the operation of shelters, A key box 50 is configured to house the key 56 to the aforementioned evacuation shelter and to be able to open the interior based on predetermined authentication information (PIN code N1), A management means (main server 20) for managing the aforementioned authentication information (PIN N1), A provision availability setting means (main server 20) that can set whether or not to provide the authentication information (PIN N1) in response to a request for provision of the authentication information (PIN N1) to the management means (main server 20), It is equipped with the following features.

[0075] This configuration allows for the swift acceptance of evacuees into locked shelters.

[0076] Furthermore, in this embodiment, a key box 50 consisting of a dial-type lock is used. That is, it does not require a power supply and can be operated with the key box 50 alone. This reduces the effort required for management during normal times, and in the event of a disaster, even if a power outage occurs in the area surrounding the evacuation center, for example, the operation of the evacuation center support system 1 will not be affected, thus improving convenience.

[0077] Furthermore, in the shelter management support system 1, When a predetermined code attached to the key box 50 is acquired by a predetermined device (evacuee terminal 40), the provision of the authentication information (PIN N1) is requested.

[0078] This configuration allows for easy acquisition of the PIN N1 in the event of a disaster.

[0079] Furthermore, in the shelter management support system 1, The aforementioned specified code includes the QR code C (registered trademark).

[0080] This configuration allows for easy acquisition of the PIN N1 using QR code C in the event of a disaster.

[0081] Furthermore, in the shelter management support system 1, If the provision of the authentication information (PIN N1) is requested by calling a predetermined telephone number attached to the key box 50, The aforementioned management means (main server 20) The authentication information (PIN N1) is provided via an automated voice response.

[0082] This configuration allows even evacuees who cannot obtain QR code C, for example, during a disaster to easily obtain PIN N1.

[0083] Furthermore, in the shelter management support system 1, The system is equipped with an output means (main server 20) capable of outputting the setting status of whether or not the information can be provided (public setting / private setting).

[0084] This configuration allows evacuees to easily identify available shelters in the event of a disaster.

[0085] Furthermore, in the shelter management support system 1, The output means (main server 20) is, Along with the aforementioned settings, it outputs information related to the evacuation shelter (evacuation shelter facility information (e.g., category information, area information, tag information)).

[0086] This configuration allows evacuees to easily find shelters that meet their needs during a disaster.

[0087] Although embodiments of the present invention have been described above, the present invention is not limited to the above configuration, and various modifications are possible within the scope of the invention as described in the claims.

[0088] For example, the configuration of the key box according to the present invention is not limited to the configuration of key box 50. That is, the key box can adopt various configurations as long as it can unlock the shelter based on predetermined authentication information. Furthermore, the key box is not limited to having both a code display unit 53 and an information display unit 54, but may have either one or the other.

[0089] Furthermore, the evacuee terminal 40 does not need to be equipped with a camera unit 41, a display unit 42, an input unit 43, etc., as long as it has at least the function of making calls to a telephone number.

[0090] Furthermore, the information displayed on the local government portal site S1 and the evacuee portal site S2 is not limited to that of this embodiment. For example, in addition to the public / private setting of the PIN N1 in the key box 50, information such as whether or not the publicly set PIN N1 has already been output to the evacuee terminal 40 can be displayed. [Explanation of Symbols]

[0091] 1. Evacuation Shelter Management Support System 20 Main Server 40 Evacuee terminals 50 Key Boxes 56 keys

Claims

1. A shelter management support system that assists in the operation of shelters, A key box that stores the key to the aforementioned evacuation shelter inside and is configured to be able to be opened based on predetermined authentication information, A management means for managing the aforementioned authentication information, A provision availability setting means that can set whether or not to provide the authentication information in response to a request for provision of the authentication information to the management means, It is equipped with, When a predetermined code attached to the key box is acquired by a predetermined device, the provision of the authentication information is requested. A system to support the operation of evacuation shelters.

2. The predetermined code includes a QR code (registered trademark), The shelter management support system according to claim 1.

3. A shelter management support system for supporting the operation of shelters, A key box that stores the key to the aforementioned evacuation shelter inside and is configured to be able to be opened based on predetermined authentication information, A management means for managing the aforementioned authentication information, A provision availability setting means that can set whether or not to provide the authentication information in response to a request for provision of the authentication information to the management means, It is equipped with, If the provision of the authentication information is requested by calling the designated telephone number attached to the key box, The aforementioned management means is The authentication information is provided via an automated voice response. A system to support the operation of evacuation shelters.

4. The device comprises output means capable of outputting the setting status of whether or not the provision is possible, A shelter management support system according to any one of claims 1 to 3.

5. The output means is Along with the aforementioned settings, information regarding the evacuation shelter is output. The shelter management support system according to claim 4.

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