Communication measurement method, program, and communication measurement system

Abstract

The present disclosure addresses the problem of improving the measurement accuracy of a conversation between workers. This communication measurement method has a selection step, a conversation determination step and a calculation step. The selection step involves selecting a first worker and a second worker on the basis of relationship information about the relationship between a worker and another worker. The conversation determination step involves determining whether or not the first worker and the second worker are having a conversation on the basis of first location information and second location information, and first voice information and second voice information. The calculation step involves calculating the number of conversations and / or the conversation time between the first worker and the second worker on the basis of the determination in the conversation determination step.

Description

Technical Field

[0001] The present disclosure generally relates to a communication measurement method, program, and communication measurement system, and more particularly to a communication measurement method, program, and communication measurement system related to conversations between workers.

Background Art

[0002] Patent Document 1 discloses a communication evaluation system. The communication evaluation system of Patent Document 1 obtains the distance between two persons belonging to an organization based on the data of the position information of the portable information terminals possessed by the persons belonging to the organization. The communication evaluation system of Patent Document 1 determines that communication between two persons is established when the obtained distance is within a predetermined distance continuously for a predetermined time.

[0003] In the communication evaluation system of Patent Document 1, since the establishment of communication (conversation) is determined based on two elements, the distance and time, of the two persons targeted, it is possible that the two persons targeted are simply close to each other but are not actually communicating.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

[0005] The present disclosure has been made in view of the above circumstances, and an object thereof is to provide a communication measurement method, program, and communication measurement system capable of improving the measurement accuracy of conversations between workers.

[0006] A communication measurement method according to an aspect of the present disclosure is Equipped with one or more processorsIt is executed by a computer system. The communication measurement method includes a selection step, a conversation judgment step, a calculation step, and an attendance judgment step. In the selection step, The aforementioned 1 or more processors The first and second workers are selected based on relationship information regarding the relationship between a worker and another worker. In the aforementioned conversation decision step, The aforementioned 1 or more processors Based on the first location information and the second location information, and the first audio information and the second audio information, it is determined whether the first worker and the second worker are conversing. The first location information is information indicating the location of the first worker. The second location information is information indicating the location of the second worker. The first audio information is information indicating the state of sound around the first worker. The second audio information is information indicating the state of sound around the second worker. In the calculation step, The aforementioned 1 or more processors Based on the judgment in the aforementioned conversation judgment step, at least one of the number of conversations and the duration of conversations between the first worker and the second worker is calculated. In the aforementioned attendance judgment step, The aforementioned 1 or more processors The attendance status of the first worker and the second worker is determined. In the communication measurement method, if it is determined in the attendance determination step that both the first worker and the second worker are present at work, the conversation determination step is performed. A communication measurement method relating to one aspect of this disclosure is: Equipped with one or more processors It is executed by a computer system. The communication measurement method comprises a selection step, a conversation judgment step, and a calculation step. In the selection step, The aforementioned 1 or more processors The first and second workers are selected based on relationship information regarding the relationship between a worker and another worker. In the aforementioned conversation decision step, The aforementioned 1 or more processorsBased on the first location information and the second location information, and the first audio information and the second audio information, it is determined whether the first worker and the second worker are conversing. The first location information is information indicating the location of the first worker. The second location information is information indicating the location of the second worker. The first audio information is information indicating the state of sound around the first worker. The second audio information is information indicating the state of sound around the second worker. In the calculation step, The aforementioned 1 or more processors Based on the determination in the conversation determination step, at least one of the number of conversations and the conversation time between the first worker and the second worker is calculated. In the calculation step, the start time and end time of the conversation between the first worker and the second worker are determined, and then at least one of the number of conversations and the conversation time is calculated. In the calculation step, if the time between the end time of the first conversation between the first worker and the second worker and the start time of the second conversation between the first worker and the second worker that takes place after the first conversation is shorter than a predetermined time, the first conversation and the second conversation are treated as one conversation, and at least one of the number of conversations and the conversation time is calculated. 。

[0007] A program relating to one aspect of this disclosure includes the communication measurement method, The aforementioned This is a program designed to run on one or more processors.

[0008] A communication measurement system according to one aspect of the present disclosure comprises a selection unit, a conversation determination unit, a calculation unit, and an attendance determination unit. The selection unit selects a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker. The conversation determination unit determines whether the first worker and the second worker are having a conversation based on first location information and second location information, and first voice information and second voice information. The first location information is information indicating the location of the first worker. The second location information is information indicating the location of the second worker. The first voice information is information indicating the state of sound around the first worker. The second voice information is information indicating the state of sound around the second worker. The calculation unit calculates at least one of the number of conversations and the duration of conversations between the first worker and the second worker based on the determination by the conversation determination unit. The attendance determination unit determines the attendance status of the first worker and the second worker. The conversation determination unit determines whether the first worker and the second worker are having a conversation when the attendance determination unit determines that both workers are present at work. A communication measurement system according to one aspect of the present disclosure comprises a selection unit, a conversation determination unit, and a calculation unit. The selection unit selects a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker. The conversation determination unit determines whether the first worker and the second worker are having a conversation based on first location information and second location information, and first voice information and second voice information. The first location information is information indicating the location of the first worker. The second location information is information indicating the location of the second worker. The first voice information is information indicating the state of sound around the first worker. The second voice information is information indicating the state of sound around the second worker. The calculation unit calculates at least one of the number of conversations and the conversation time between the first worker and the second worker based on the determination by the conversation determination unit. The calculation unit calculates at least one of the number of conversations and the conversation time after determining the start time and end time of the conversation between the first worker and the second worker. The calculation unit, if the time between the end time of the first conversation between the first and second workers and the start time of the second conversation between the first and second workers that follows the first conversation is shorter than a predetermined time, calculates at least one of the number of conversations and the conversation time, treating the first and second conversations as a single conversation. 。 [Brief explanation of the drawing]

[0009] [Figure 1] Figure 1 is a schematic diagram showing the configuration of a communication measurement system according to one embodiment. [Figure 2] Figure 2 is a conceptual diagram illustrating the concept of conversational judgment processing by the communication measurement system described above. [Figure 3] Figure 3 is a flowchart showing the operation of the communication measurement system described above. [Modes for carrying out the invention]

[0010] Preferred embodiments of this disclosure will be described in detail below with reference to the drawings. In the embodiments described below, elements common to each other are denoted by the same reference numerals, and redundant descriptions of common elements may be omitted. The embodiments described below are only one of many embodiments of this disclosure. Embodiments (including modifications) can be modified in various ways depending on the design, etc., as long as the objectives of this disclosure are achieved. Furthermore, embodiments (including modifications) may be implemented in combination as appropriate.

[0011] (Embodiment) (1) Overview First, an overview of the communication measurement method, program, and communication measurement system 1 according to this embodiment will be described with reference to Figure 1. The communication measurement system 1 of this embodiment is used to estimate worker engagement.

[0012] In this disclosure, “engagement” may include “work engagement” and “employee engagement.” Engagement is defined, for example, by the following two points: (1) commitment to the organization, specifically emotional commitment (affective attachment to the organization) and continued commitment (desire to remain with the organization). (2) Actions outside of one's role (optional actions that enable the organization to function effectively)

[0013] In this disclosure, "worker" may include all persons who perform labor. In this disclosure, "worker" may include not only those who receive compensation for their labor, but also those who work without compensation. In this embodiment, as a representative example, we will describe the case in which the engagement of persons who receive compensation for their labor is estimated. Therefore, the communication measurement system 1 is used, for example, in a company, government office, or organization. Below, as a representative example, we will describe the case in which the communication measurement system 1 is used in a company. In other words, the workplace of the worker in this embodiment is an office.

[0014] As shown in FIG. 1, the communication measurement system 1 of the present embodiment includes a selection unit 211, a conversation determination unit 213, and a calculation unit 214.

[0015] The selection unit 211 selects a first worker and a second worker based on relationship information regarding the relationship between the first worker and another worker.

[0016] The conversation determination unit 213 determines whether or not the first worker and the second worker are having a conversation based on the first position information and the second position information, and the first voice information and the second voice information. The first position information is information indicating the position of the first worker. The second position information is information indicating the position of the second worker. The first voice information is information indicating the state of the voice around the first worker. The second voice information is information indicating the state of the voice around the second worker.

[0017] As used in the present disclosure, the "state of the voice around the worker" includes "a state where no voice is emitted around the worker" and "a state where voice is emitted around the worker". Further, the "state where voice is emitted around the worker" may include a state where, for example, another worker is emitting voice around a certain worker and a state where a certain worker himself / herself is emitting voice. That is, the state where voice is emitted around the first worker may include a state where the first worker himself / herself is emitting voice and a state where, for example, the second worker who is near the first worker is emitting voice.

[0018] <- The calculation unit 214 calculates at least one of the number of conversations and the conversation time between the first worker and the second worker based on the determination by the conversation determination unit 213.

[0019] According to the communication measurement system 1 of the present embodiment, based on the position information of workers and the sound information around the workers, it is determined whether the workers are talking to each other, and then at least one of the number of conversations and the conversation time between the workers is calculated. Therefore, the communication measurement system 1 of the present embodiment can improve the measurement accuracy of conversations between workers as compared with, for example, a system that determines whether workers are talking to each other based on position information and time.

[0020] Also, a function similar to that of the communication measurement system 1 can be embodied in a communication measurement method. The communication measurement method of the present embodiment is executed by a computer system (communication measurement system 1). The communication measurement method includes a selection step, a conversation determination step, and a calculation step. In the selection step, a first worker and a second worker are selected based on relationship information regarding the relationship between the worker and another worker. In the conversation determination step, it is determined whether the first worker and the second worker are talking to each other based on the first position information and the second position information, and the first voice information and the second voice information. In the calculation step, based on the determination in the conversation determination step, at least one of the number of conversations and the conversation time between the first worker and the second worker is calculated.

[0021] Also, the communication measurement method can be embodied in a program. The program of the present embodiment is a program for causing one or more processors of a computer system to execute the communication measurement method. The program may be recorded on a non-temporary recording medium readable by the computer system.

[0022] (2) Details Hereinafter, the detailed configuration of the communication measurement system 1 according to the present embodiment will be described with reference to FIGS. 1 and 2.

[0023] (2.1) Communication measurement system In this embodiment, there are multiple workers. The communication measurement system 1 estimates the engagement of each of the multiple workers at predetermined estimation intervals. More specifically, the communication measurement system 1 calculates at least one of the number of conversations and the duration of conversations between workers, and then estimates the engagement of each of the multiple workers. The predetermined estimation period is, for example, one week.

[0024] As shown in Figure 1, the communication measurement system 1 comprises a communication measurement device 2, a location measurement system 3, a voice collection system 4, a data server 5, an attendance management system 6, and a questionnaire system 7.

[0025] (2.2) Position measurement system The location measurement system 3 measures the location information of each of the multiple workers. The location information includes, for example, the coordinate information of each of the multiple workers. "Coordinates" are, for example, the coordinates in the office (workplace).

[0026] As shown in Figure 1, the position measurement system 3 comprises a position measurement device 30, a plurality of mobile terminals 31, a plurality of imaging units 32, and a plurality of beacon devices 33. In the following description, each of the plurality of mobile terminals 31 may be simply referred to as "mobile terminal 31". Each of the plurality of imaging units 32 may be simply referred to as "imaging unit 32". Each of the plurality of beacon devices 33 may be simply referred to as "beacon device 33".

[0027] Multiple beacon devices 33 are installed, for example, on the ceiling, walls, floor, etc., of a workplace. The beacon devices 33 transmit (transmit) beacon signals. In other words, the beacon devices 33 in this embodiment function as beacon transmitters.

[0028] The mobile terminal 31 is a terminal carried by each of the multiple workers. The mobile terminal 31 can be a smartphone, a notebook PC (personal computer), a wearable device, or a dedicated beacon receiver, etc. In this embodiment, the mobile terminal 31 is a smartphone. The mobile terminal 31 receives a beacon signal and measures the received signal strength of the beacon signal. The mobile terminal 31 transmits the received signal strength information and the identification information of the mobile terminal 31 to the position measuring device 30. The identification information of the mobile terminal 31 is associated with the information of the worker carrying the mobile terminal 31.

[0029] Multiple imaging units 32 are installed, for example, on the ceiling or walls of a workplace. The imaging units 32 generate an image with the area around them as the imaging range. The imaging units 32 identify which of the multiple workers is included in the imaging range. For example, the imaging unit 32 performs a face detection process on the image to detect the human face portion and extracts a face image, which is an image of the human face portion. If a face image is extracted from the captured image, the imaging unit 32 compares (matches) the extracted face image with multiple worker face images (template data) that are pre-registered, for example, in a data server 5, to identify the worker included in the imaging range.

[0030] After identifying workers included in the imaging range, the imaging unit 32 transmits identification information about the identified workers and information indicating its own identifier to the position measuring device 30. The information indicating the identifier may also include position information indicating the position of the imaging unit 32.

[0031] The position measurement device 30 is, for example, a server. The position measurement device 30 mainly consists of a computer system having one or more processors and one or more memories. In the position measurement device 30, the functions of the position measurement device 30 are realized when one or more processors execute a program stored in memory. The program may be pre-stored in memory, provided via a telecommunication line such as the Internet, or provided on a non-temporary recording medium such as a memory card.

[0032] The position measuring device 30 calculates the distance between the mobile terminal 31 and each of the multiple beacon devices 33 based on the received signal strength information received from the mobile terminal 31. Furthermore, the position measuring device 30 measures the position information of the mobile terminal 31 by tripoint positioning based on the distance between the mobile terminal 31 and each of the multiple beacon devices 33 and the position information of each of the multiple beacon devices 33. The position measuring device 30 transmits the position information of the mobile terminal 31 to the communication measuring device 2 as the position information of the worker carrying the mobile terminal 31, that is, as the position information of the worker corresponding to the identification information of the mobile terminal 31.

[0033] Furthermore, the position measuring device 30 transmits, for example, the position information of the imaging unit 32 to the communication measuring device 2 as the position information of workers included in the imaging range of the imaging unit 32, based on the specific information received from the imaging unit 32 and the information indicating the identifier of the imaging unit 32.

[0034] Furthermore, the position measurement device 30 only needs to transmit at least one of the location information from the mobile terminal 31 carried by the worker, and the location information obtained by the imaging unit 32 imaging the worker, to the communication measurement device 2.

[0035] As described above, the first and second location information in this embodiment are location information from a mobile terminal 31 carried by the first worker and the second worker, or location information obtained by imaging the first worker and the second worker, respectively, with an imaging unit 32 installed in the workplace. By accurately measuring the location of workers using the location information from a mobile terminal 31 carried by a worker, or the location information obtained by imaging the worker with an imaging unit 32 installed in the workplace, the accuracy of measuring conversations between workers can be further improved.

[0036] (2.3) Voice collection system The voice collection system 4 collects voice information indicating the state of sound around each of the multiple workers.

[0037] As shown in Figure 1, the voice acquisition system 4 comprises a voice acquisition device 40, a plurality of portable terminals 41, and a plurality of microphones 42. In the following description, each of the plurality of portable terminals 41 may be simply referred to as "portable terminal 41," and each of the plurality of microphones 42 may be simply referred to as "microphone 42."

[0038] The mobile terminal 41 is a smartphone, a notebook PC (personal computer), a wearable device, or a voice recorder, etc. In this embodiment, the mobile terminal 41 is a wearable device worn on the arm by the worker. The mobile terminal 41 has a microphone and acquires audio information indicating the sound conditions around the worker. The mobile terminal 41 transmits the acquired audio information to the audio collection device 40.

[0039] Furthermore, the mobile terminal 41 may have a function for measuring the worker's biometric information. In other words, the mobile terminal 41 may have a function as a biometric information measuring terminal. The biometric information may include, for example, at least one of the following: heart rate, blood pressure, skin temperature, amount of sweat, and voice information.

[0040] Multiple microphones 42 are installed, for example, on the ceiling, walls, floor, etc., of the workplace. The microphones 42 acquire audio information indicating the sound conditions around the machine. The microphones 42 transmit the acquired audio information and information indicating the machine's identifier to the audio acquisition device 40.

[0041] The voice acquisition device 40 is, for example, a server. The voice acquisition device 40 mainly consists of a computer system having one or more processors and one or more memories. In the voice acquisition device 40, the functions of the voice acquisition device 40 are realized when one or more processors execute a program stored in memory. The program may be pre-stored in memory, provided via a telecommunication line such as the Internet, or provided on a non-temporary recording medium such as a memory card.

[0042] The voice collection device 40 transmits the voice information received from the mobile terminal 41 to the communication measurement device 2 as voice information indicating the state of sound around the worker carrying the mobile terminal 41.

[0043] Furthermore, the voice acquisition device 40 of this embodiment performs voiceprint analysis on the voice information acquired by the microphone 42 to identify which of the multiple workers produced the voice contained in the voice information acquired by the microphone 42. The voice acquisition device 40 compares the voice contained in the voice information acquired by the microphone 42 with voiceprint information of multiple workers that is pre-registered in, for example, the data server 5, to identify the worker who produced the voice contained in the voice information acquired by the microphone 42.

[0044] The voice collection device 40 identifies the worker who emitted the sound included in the voice information acquired by the microphone 42, and then transmits the voice information acquired by the microphone 42 to the communication measurement device 2 as voice information indicating the state of sound around the identified worker. More specifically, after identifying the worker, the voice collection device 40 transmits the voice information acquired by the microphone 42 to the communication measurement device 2 as voice information indicating the state of sound being emitted around the identified worker.

[0045] Furthermore, the voice acquisition device 40 only needs to transmit at least one of the voice information acquired by the mobile terminal 41 and the voice information acquired by the microphone 42 installed in the workplace to the communication measurement device 2.

[0046] As described above, the first and second voice information in this embodiment are voice information acquired by a portable terminal 41 carried by the first and second workers, respectively, or voice information acquired by a microphone 42 installed in the workplace. By using voice information acquired by a portable terminal 41 carried by a worker, or voice information acquired by a microphone 42 installed in the workplace, it is possible to reduce the likelihood of determining that workers are conversing when they are simply in close proximity to each other. Therefore, the communication measurement system 1 of this embodiment can further improve the accuracy of measuring conversations between workers.

[0047] (2.4) Data Server Data server 5 stores relationship information. Relationship information is information about the relationships between multiple workers in a workplace (company, government office, or organization, etc.). More specifically, relationship information includes, for example, information about the hierarchical relationships between multiple workers. Information about the hierarchical relationships between multiple workers includes, for example, information about each worker's job title. Job title refers to one's position at work. Job title refers to a position or rank, etc. In other words, relationship information includes information about the relative levels of job titles between one worker and another worker. For example, for worker A's information, relationship information is associated with worker B, who is worker A's primary supervisor (direct supervisor), worker C, who is worker A's secondary supervisor (the direct supervisor of worker A's direct supervisor), worker D, who is worker A's colleague (same job title), and worker E, who is worker A's subordinate.

[0048] Furthermore, relationship information includes organizational information, such as the organization (department or division, etc.) to which each of the workers belongs. Departments or divisions are distinguished by names such as XXX Department, YYY Section, or ZZZ Center. Relationship information also includes work information, such as the tasks (projects, etc.) that each of the workers is involved in.

[0049] Furthermore, data server 5 stores workplace map information. This map information includes floor plan information of the facilities used as workplaces. The map information may also be 3D model data, such as BIM (Building Information Modeling) data of the facilities.

[0050] In this embodiment, the data server 5 transmits relationship information and map information to the communication measurement device 2.

[0051] (2.5) Attendance Management System The attendance management system 6 generates attendance information for each of several workers. The attendance information is information indicating the attendance status of several workers, including the first worker and the second worker. For example, each of the several workers holds a mobile terminal 41 over the reader of the attendance management system 6 when they arrive at work and when they leave work. The attendance management system 6 then reads the identification information of the mobile terminal 41 from the mobile terminal 41 and generates attendance information for each of the several workers. The attendance information includes information on the arrival time and departure time. Alternatively, an IC (Integrated Circuit) card or a mobile terminal 31 may be held over the reader of the attendance management system 6. In this embodiment, the attendance management system 6 transmits the attendance information to the communication measurement device 2.

[0052] (2.6) Questionnaire system The survey system 7 conducts surveys with multiple workers and stores the results of those surveys.

[0053] The surveys conducted by the survey system 7 may include, for example, attendance surveys, daily reports, and surveys to estimate employee engagement. The results information of each survey includes information on the attendance days of each of several employees, including at least the first and second employees.

[0054] The questionnaire system 7 of this embodiment transmits the result information to the communication measurement device 2.

[0055] (2.7) Communication measuring device As shown in Figure 1, the communication measurement device 2 comprises a control unit 21, a storage unit 22, and a communication unit 23.

[0056] The storage unit 22 is a storage device composed of a hard disk drive (HDD) or a solid-state drive (SSD), etc. The storage unit 22 stores information. The storage unit 22 stores location information acquired from the location measurement system 3, voice information acquired from the voice collection system 4, relationship information acquired from the data server 5, attendance information acquired from the attendance management system 6, and result information acquired from the questionnaire system 7, etc.

[0057] The communication unit 23 includes a communication interface device. The communication unit 23 can communicate with external devices (for example, a location measurement system 3, a voice collection system 4, a data server 5, an attendance management system 6, and a questionnaire system 7) via the communication interface device. In this disclosure, "communication possible" means that signals can be sent and received directly or indirectly via a network or repeater, etc., by an appropriate communication method such as wired communication or wireless communication.

[0058] The control unit 21 includes a computer system having one or more processors and memory. The functions of the control unit 21 are realized when the processor of the computer system executes a program recorded in the memory of the computer system. The program may be recorded in memory, provided via a telecommunication line such as the Internet, or provided on a non-temporary recording medium such as a memory card.

[0059] The control unit 21 includes a selection unit 211, an attendance determination unit 212, a conversation determination unit 213, a calculation unit 214, and an estimation unit 215.

[0060] The selection unit 211 performs a selection process (selection step) to select the first worker and the second worker based on relationship information regarding the relationship between a worker and another worker.

[0061] In this embodiment, the selection unit 211 selects the worker to be targeted for engagement estimation as the first worker. The selection unit 211 also selects the first worker's supervisor, subordinate, or colleagues in the same department as the first worker as the second worker, based on relationship information. In other words, the selection unit 211 selects the second worker as a worker who has a predetermined relationship with the first worker, based on relationship information.

[0062] The communication measurement system 1 of this embodiment estimates the engagement of each of multiple workers. In other words, the selection unit 211 of this embodiment selects each of the multiple workers as a first worker. The selection unit 211 also selects one or more second workers for each first worker.

[0063] The selection unit 211 selects the first worker and the second worker based on the relationship information, thereby determining all combinations of pairs of workers (for example, if the number of workers is n, n Compared to measuring communication for group C2, the number of communication measurements can be reduced. In other words, by having the selection unit 211 select the first and second workers based on relationship information, the time required for communication measurement can be shortened, and the load on the communication measurement system 1 can be reduced. Furthermore, since the relationship information includes information on the rank of the workers, the selection unit 211 can select the second worker who is in a specific rank (has a predetermined relationship) from the perspective of the first worker. Therefore, according to the communication measurement system 1 of this embodiment, the amount of conversation (amount of communication) between the first worker and the second worker who is in a specific rank from the perspective of the first worker can be measured efficiently.

[0064] The attendance determination unit 212 performs an attendance determination process (attendance determination step) to determine the attendance status of the first and second workers selected by the selection unit 211. More specifically, in the attendance determination process, the attendance determination unit 212 determines whether both the first and second workers are present at work for each working day included in a predetermined estimated period. The attendance determination unit 212 may also determine the attendance status of the first and second workers for each predetermined period that divides working days into more detailed sections such as "morning" and "afternoon".

[0065] In this embodiment, the attendance determination unit 212 determines the attendance status of the first and second workers based on at least one piece of information from the first and second location information, attendance information, and survey results information during the attendance determination process. For example, the attendance determination unit 212 determines that a worker is at work on working days (or a specified period) for which location information of the worker has been acquired. On the other hand, the attendance determination unit 212 determines that a worker is not at work (absent) on working days for which location information of the worker has not been acquired. By determining the attendance status of the first and second workers based on at least one piece of information from the first and second location information, attendance information, and survey results information, the accuracy of the attendance status determination can be improved.

[0066] The conversation judgment unit 213 acquires location information from the location measurement system 3, voice information from the voice collection system 4, relationship information and map information from the data server 5, attendance information from the attendance management system 6, and result information from the questionnaire system 7.

[0067] The conversation determination unit 213 performs a conversation determination process (conversation determination step) to determine whether or not workers are having a conversation based on multiple location information and multiple audio information. More specifically, the conversation determination unit 213 performs a conversation determination process (conversation determination step) to determine whether or not a first worker and a second worker are having a conversation based on first location information and second location information, and first audio information and second audio information.

[0068] In this embodiment, the conversation determination unit 213 determines that the first worker and the second worker are having a conversation if the first audio information indicates that sound is being emitted around the first worker, and the second audio information indicates that sound is being emitted around the second worker. On the other hand, if at least one of the first audio information and the second audio information indicates that no sound is being emitted, the conversation determination unit 213 determines that the first worker and the second worker are not having a conversation. Since the unit determines that the first worker and the second worker are having a conversation only when both the first and second audio information indicate that sound is being emitted, the accuracy of measuring conversations between workers can be further improved.

[0069] Furthermore, in the conversation determination unit 213 of this embodiment, in the conversation determination process, performs a proximity determination process (proximity determination step) to determine whether the first worker and the second worker are in close proximity based on the first position information and the second position information. Then, in the conversation determination process, the conversation determination unit 213 determines that the first worker and the second worker are in close proximity and that they are having a conversation. On the other hand, if the conversation determination unit 213 determines that the first worker and the second worker are not in close proximity, it determines that the first worker and the second worker are not having a conversation. Since the determination that the first worker and the second worker are having a conversation is based on the condition that they are in close proximity, the accuracy of measuring conversations between workers can be further improved.

[0070] Furthermore, in the proximity determination process (conversation determination process), the conversation determination unit 213 of this embodiment determines that the first worker and the second worker are in proximity if the distance between them is less than a predetermined distance, or if the first worker and the second worker are in the same room (space). In other words, the conversation determination unit 213 determines that the first worker and the second worker are in proximity if the distance between the position of the first worker indicated by the first position information and the position of the second worker indicated by the second position information is less than a predetermined distance, or if the position of the first worker indicated by the first position information and the position of the second worker indicated by the second position information are in the same room. On the other hand, the conversation determination unit 213 determines that the first worker and the second worker are not in proximity if the distance between them is greater than or equal to a predetermined distance, or if the first worker and the second worker are in different rooms (spaces). The predetermined distance is, for example, 1 meter. Furthermore, the conversation determination unit 213 determines whether the first worker and the second worker are in the same room based on the first and second location information and map information. Since it determines whether workers are in close proximity based on whether the distance between the first worker and the second worker is less than a predetermined distance, or whether the first worker and the second worker are in the same room, the accuracy of determining whether workers are in close proximity can be improved.

[0071] Furthermore, in this embodiment, the conversation determination unit 213 performs a conversation determination process (conversation determination step) for the workday (or predetermined period) in which the attendance determination unit 212 determines that both the first worker and the second worker are at work. If there are multiple workdays in the predetermined estimated period in which both the first worker and the second worker are at work, the conversation determination unit 213 performs the conversation determination process for all of these workdays.

[0072] On the other hand, if the attendance determination process determines that at least one of the first worker and the second worker is absent (not present), the conversation determination unit 213 does not perform conversation determination processing. The conversation determination unit 213 only performs conversation determination processing when it is determined that both the first worker and the second worker are present. By limiting the period subject to conversation determination processing, the load on the conversation determination unit 213 can be reduced.

[0073] Figure 2 is a conceptual diagram illustrating the concept of conversation determination processing by the conversation determination unit 213. The conversation determination processing will be explained below with reference to Figure 2.

[0074] In Figure 2, the "First Audio Flag" is the audio flag related to the first audio information, and the "Second Audio Flag" is the audio flag related to the second audio information. The audio flag is turned ON when the audio information indicates that audio is being emitted around the worker. Conversely, the audio flag is turned OFF when the audio information indicates that no audio is being emitted around the worker. For example, the audio flag is updated every minute.

[0075] The "proximity flag" in Figure 2 is a flag related to the result of the proximity determination process. If the proximity determination process determines that the first worker and the second worker are in close proximity, the proximity flag is turned ON. On the other hand, if the proximity determination process determines that the first worker and the second worker are not in close proximity, the proximity flag is turned OFF. For example, the proximity flag is updated every minute.

[0076] The "Conversation Flag" in Figure 2 is a flag related to the result of the conversation determination process. If the conversation determination process determines that the first worker and the second worker are having a conversation, the conversation flag is turned ON. On the other hand, if the conversation determination process determines that the first worker and the second worker are not having a conversation, the conversation flag is turned OFF. For example, the conversation flag is updated every minute.

[0077] In this embodiment, the conversation determination unit 213 determines that the first worker and the second worker are having a conversation if the first audio information indicates that audio is being emitted around the first worker, the second audio information indicates that audio is being emitted around the second worker, and the unit determines that the first worker and the second worker are in close proximity. In other words, the conversation determination unit 213 determines that the first worker and the second worker are having a conversation if all of the first audio flag, the second audio flag, and the proximity flag are on. On the other hand, the conversation determination unit 213 determines that the first worker and the second worker are not having a conversation if at least one of the first audio flag, the second audio flag, and the proximity flag is off.

[0078] In the example in Figure 2, the conversation flag is turned on during the periods between timing T1 and timing T2, between timing T3 and timing T4, between timing T5 and timing T6, and between timing T7 and timing T8. The period between timing T0 and timing T9 is, for example, one working day or a predetermined period.

[0079] The calculation unit 214 performs a calculation process (calculation step) for each predetermined estimation period to calculate at least one of the number of conversations and the duration of conversations between the first worker and the second worker during that predetermined estimation period. The calculation unit 214 performs the calculation process based on the judgment made in the conversation judgment process. If there are multiple working days during the predetermined estimation period in which both the first worker and the second worker are present at work, the calculation unit 214 calculates at least one of the number of conversations and the duration of conversations between the first worker and the second worker on those multiple working days.

[0080] In this embodiment, the calculation unit 214 determines the start and end times of the conversation between the first worker and the second worker, and then calculates at least one of the number of conversations and the duration of the conversations between the first worker and the second worker.

[0081] In the example shown in Figure 2, the calculation unit 214 determines that timings T1, T3, T5, and T7 are the start times of the conversation. The calculation unit 214 also determines that timings T2, T4, T6, and T8 are the end times of the conversation. In other words, the calculation unit 214 in this embodiment determines that the timing when the conversation flag is turned on is the start time of the conversation, and the timing when the conversation flag is turned off is the end time of the conversation.

[0082] Therefore, the calculation unit 214 in this embodiment takes the number of times the conversation flag is turned on or off as the number of conversations, and the sum of the time the conversation flag is on as the conversation time. In the example in Figure 2, the calculation unit 214 calculates (measures) that the number of conversations between the first worker and the second worker on a given workday is 4. The calculation unit 214 also calculates that the sum of the time between timing T1 and timing T2, the time between timing T3 and timing T4, the time between timing T5 and timing T6, and the time between timing T7 and timing T8 is the conversation time between the first worker and the second worker on a given workday.

[0083] In the calculation process of this embodiment, the start and end times of the conversation are determined, and then at least one of the number of conversations and the conversation time between the first worker and the second worker is calculated, thereby improving the accuracy of calculating the number of conversations or the conversation time.

[0084] The estimation unit 215 performs an estimation process (estimation step) to estimate the engagement of each of the multiple workers at predetermined estimation periods. In this embodiment, the estimation unit 215 estimates the engagement of the first worker based on at least one of the number of conversations and the conversation time calculated in the calculation process. In other words, the estimation unit 215 in this embodiment uses at least one of the number of conversations and the conversation time between the first worker and the second worker, calculated in the calculation process, as a parameter for estimating the engagement of the first worker. Since the worker's engagement is estimated based on at least one of the number of conversations and the conversation time calculated in the calculation process, the accuracy of engagement estimation can be improved.

[0085] Furthermore, in the estimation process of this embodiment, when the second worker is the first worker's superior, the impact of each conversation on engagement, and the impact of each unit of conversation time on engagement, are greater compared to when the second worker is not the first worker's superior, such as a colleague. In other words, when the second worker is the first worker's superior, if the number of conversations between the first worker and the second worker is high or the conversation time is long, the first worker's engagement tends to be high. In the estimation process of this embodiment, the impact on engagement is adjusted according to the worker's job position, so the accuracy of engagement estimation can be improved.

[0086] (3) Operation of the communication measurement system Next, the operation of the communication measurement system 1 will be explained with reference to Figure 3.

[0087] First, the communication measurement system 1 performs a selection process (selection step) (S1). That is, based on relationship information, the communication measurement system 1 selects one first worker and one or more second workers from among multiple workers. Here, the communication measurement system 1 may select multiple second workers for one first worker. If multiple second workers are selected in the selection process, the communication measurement system 1 of this embodiment performs the following steps S2 to S5 for each of the selected second workers. That is, the communication measurement system 1 of this embodiment repeats the steps S2 to S5 as many times as the number of second workers selected.

[0088] Next, the communication measurement system 1 performs an attendance determination process (attendance determination step) (S2). In other words, the communication measurement system 1 determines the attendance status of the first worker and the second worker and selects from a predetermined estimated period the workdays (predetermined period) in which both the first worker and the second worker are present at work.

[0089] Next, the communication measurement system 1 performs a conversation determination process (conversation determination step) (S3). In other words, the communication measurement system 1 determines whether or not the first worker and the second worker are having a conversation based on the first location information and the second location information, and the first voice information and the second voice information.

[0090] Next, the communication measurement system 1 performs a calculation process (calculation step) (S4). That is, based on the judgment in the conversation judgment process, the communication measurement system 1 calculates at least one of the number of conversations and the conversation time between the first worker and the second worker during a predetermined estimated period.

[0091] Next, the communication measurement system 1 determines whether it has calculated at least one of the conversation count and conversation duration for all combinations of the one first worker selected in the selection process and one or more second workers. In other words, the communication measurement system 1 determines whether there are any other second workers for whom it is necessary to calculate the conversation count and conversation duration with the first worker (S5).

[0092] If there is another second worker whose conversation count and conversation time need to be calculated (S5: Yes), the process returns to step S2. On the other hand, if there is no other second worker whose conversation count and conversation time need to be calculated (S5: No), that is, if at least one of the conversation count and conversation time has already been calculated for each of the one or more second workers selected in the selection process and for the first worker, the process proceeds to step S6.

[0093] In step S6, the communication measurement system 1 performs an estimation process (estimation step) (S6). That is, the communication measurement system 1 estimates the engagement of the first worker based on at least one of the number of conversations and the conversation time calculated in the calculation process. Then, the communication measurement system 1 terminates the process.

[0094] Note that the flowchart shown in Figure 3 is merely an example, and the order of processes may be changed as appropriate, or processes may be added or deleted as appropriate.

[0095] (4) Variations The following lists some modifications of the above embodiment.

[0096] (4.1) First variation In the calculation process, if the time between the end time of the first conversation and the start time of the second conversation is shorter than a predetermined time, the calculation unit 214 may treat the first and second conversations as one conversation and calculate at least one of the number of conversations and the conversation time between the first worker and the second worker. The first conversation is a conversation between the first worker and the second worker. The second conversation is a conversation between the first worker and the second worker, and is the conversation that took place after the first conversation. The predetermined time is, for example, 10 minutes. The predetermined time may be set as appropriate.

[0097] For example, the calculation unit 214 determines whether the time between the moment the conversation flag changes from on to off and the moment the conversation flag changes from off to on again is shorter than a predetermined time.

[0098] In the example shown in Figure 2, the calculation unit 214 determines whether the time between timing T2 and timing T3 is shorter than a predetermined time. If the time between timing T2 and timing T3 is shorter than the predetermined time, the calculation unit 214 considers the first conversation, which took place from timing T1 to timing T2, and the second conversation, which took place from timing T3 to timing T4, to be a single continuous conversation. That is, if the time between timing T2 and timing T3 is shorter than the predetermined time, the calculation unit 214 determines that a single continuous conversation took place from timing T1 to timing T4.

[0099] Similarly, the calculation unit 214 determines whether the time between timing T4 and timing T5 is shorter than a predetermined time, and whether the time between timing T6 and timing T7 is shorter than a predetermined time.

[0100] In the following, we assume that the calculation unit 214 determines that the time between timing T2 and timing T3 is shorter than a predetermined time, the time between timing T4 and timing T5 is longer than a predetermined time, and the time between timing T6 and timing T7 is shorter than a predetermined time. In this case, the calculation unit 214 determines that one coherent conversation took place from timing T1 to timing T4, and that one coherent conversation took place from timing T5 to timing T8. The calculation unit 214 then calculates (measures) that the number of conversations between the first worker and the second worker on a given workday is 2. The calculation unit 214 also calculates that the sum of the time between timing T1 and timing T4 and the time between timing T5 and timing T8 is the conversation time between the first worker and the second worker on a given workday.

[0101] According to the first modified version of the communication measurement system 1, it is possible to suppress the decrease in the accuracy of calculating the number of conversations and conversation time caused by the loss of location information and voice information, or by the accuracy limits of location information and voice information.

[0102] (4.2) Other variations The entity executing the communication measurement system 1 or communication measurement method in this disclosure includes a computer system. The computer system mainly consists of a processor and memory as hardware. The function of the entity executing the communication measurement system 1 or communication measurement method in this disclosure is realized by the processor executing a program recorded in the memory of the computer system. The program may be pre-recorded in the memory of the computer system, provided via a telecommunications line, or provided on a non-temporary recording medium such as a memory card, optical disk, or hard disk drive that can be read by the computer system. The processor of the computer system consists of one or more electronic circuits including semiconductor integrated circuits (ICs) or large-scale integrated circuits (LSIs). Integrated circuits such as ICs or LSIs referred to here are named differently depending on the degree of integration, and include integrated circuits called system LSIs, VLSIs (Very Large Scale Integration), or ULSIs (Ultra Large Scale Integration). Furthermore, FPGAs (Field-Programmable Gate Arrays) that are programmed after the manufacture of LSIs, or logic devices that allow for the reconfiguration of junction relationships or circuit compartments within LSIs, can also be used as processors. Multiple electronic circuits may be integrated onto a single chip or distributed across multiple chips. Multiple chips may be integrated onto a single device or distributed across multiple devices. The computer system referred to here includes a microcontroller having one or more processors and one or more memories. Therefore, the microcontroller also consists of one or more electronic circuits, including semiconductor integrated circuits or large-scale integrated circuits.

[0103] Furthermore, it is not essential for the communication measurement system 1 to have multiple functions integrated into a single housing; the components of the communication measurement system 1 may be distributed across multiple housings. Moreover, at least some of the functions of the communication measurement system 1, for example, some of the functions of the communication measurement device 2, may be implemented by the cloud (cloud computing), etc.

[0104] Conversely, in the above embodiment, at least some of the functions of the communication measurement system 1, which are distributed across multiple devices, may be consolidated into a single housing. For example, some of the functions of the communication measurement system 1, which are distributed across the data server 5 and the attendance management system 6, may be consolidated into a single housing.

[0105] The communication measurement system 1 only needs to include at least a selection unit 211, a conversation judgment unit 213, and a calculation unit 214. In other words, the communication measurement system 1 only needs to be able to calculate at least one of the number of conversations and the duration of conversations between workers, and it is not essential that the communication measurement system 1 is used to estimate worker engagement.

[0106] One of the mobile terminals, 31 or 41, may also function as the other. That is, mobile terminal 31 may acquire audio information indicating the state of sound around the worker and transmit the acquired audio information to the audio collection device 40. Mobile terminal 41 may also receive a beacon signal, measure the received signal strength of the beacon signal, and transmit the received signal strength information to the position measuring device 30.

[0107] In the above embodiment, an example was given in which the imaging unit 32 identifies workers included in the imaging range, but it is not essential for the imaging unit 32 to identify workers included in the imaging range. For example, the position measuring device 30, which receives the captured image and information indicating the identifier of the imaging unit 32 from the imaging unit 32, may identify workers included in the imaging range of the captured image.

[0108] (summary) As described above, the communication measurement method according to the first embodiment is performed by a computer system. The communication measurement method includes a selection step, a conversation judgment step, and a calculation step. In the selection step, a first worker and a second worker are selected based on relationship information regarding the relationship between a worker and another worker. In the conversation judgment step, it is determined whether or not the first worker and the second worker are having a conversation based on first location information and second location information, and first voice information and second voice information. The first location information is information indicating the location of the first worker. The second location information is information indicating the location of the second worker. The first voice information is information indicating the state of sound around the first worker. The second voice information is information indicating the state of sound around the second worker. In the calculation step, at least one of the number of conversations and the conversation time between the first worker and the second worker is calculated based on the judgment in the conversation judgment step.

[0109] This embodiment allows for improved accuracy in measuring conversations between workers compared to, for example, a system that determines whether or not workers are conversing based on location information and time.

[0110] In the second aspect of the communication measurement method, in the first aspect, the first location information and the second location information are location information of a portable terminal (31) carried by the first worker and the second worker, respectively, or location information obtained by imaging the first worker and the second worker, respectively, by an imaging unit (32) installed in the workplace.

[0111] According to this embodiment, the accuracy of measuring conversations between workers can be further improved by using location information from a portable terminal (31) carried by a worker, or location information obtained by an imaging unit (32) installed in the workplace that images a worker.

[0112] In the third aspect of the communication measurement method, in the first or second aspect, the first voice information and the second voice information are voice information acquired by a portable terminal (41) carried by the first worker and the second worker, respectively, or voice information acquired by a microphone (42) installed in the workplace.

[0113] According to this embodiment, by using voice information acquired by a portable terminal (41) carried by a worker, or voice information acquired by a microphone (42) installed in the workplace, the accuracy of measuring conversations between workers can be further improved.

[0114] The fourth aspect of the communication measurement method, in any of the first to third aspects, determines in the conversation determination step that the first voice information indicates that voice is being emitted around the first worker, and the second voice information indicates that voice is being emitted around the second worker, and that the first worker and the second worker are having a conversation.

[0115] According to this embodiment, when both the first and second audio information indicate that sound is being emitted, it is determined that the first worker and the second worker are conversing, thus further improving the accuracy of measuring conversations between workers.

[0116] The fifth aspect of the communication measurement method, in any of the first to fourth aspects, involves determining in the conversation determination step whether the first worker and the second worker are in close proximity based on first location information and second location information, and determining that the first worker and the second worker are having a conversation, provided that it is determined that the first worker and the second worker are in close proximity.

[0117] According to this embodiment, since it is determined that the first worker and the second worker are conversing only when they are in close proximity, the accuracy of measuring conversations between workers can be further improved.

[0118] The communication measurement method according to the sixth aspect, in any of the first to third aspects, determines in the conversation determination step whether the first worker and the second worker are in close proximity based on first location information and second location information. In the conversation determination step, it is determined that the first worker and the second worker are having a conversation if the first audio information indicates that sound is being emitted around the first worker, the second audio information indicates that sound is being emitted around the second worker, and it is determined that the first worker and the second worker are in close proximity.

[0119] According to this embodiment, it is possible to further improve the accuracy of measuring conversations between workers by determining that the first worker and the second worker are in close proximity and that both the first and second voice information are emitting sound.

[0120] The communication measurement method relating to the seventh aspect, in the fifth or sixth aspect, determines in the conversation determination step that the first worker and the second worker are in close proximity if the distance between them is less than a predetermined distance, or if the first worker and the second worker are in the same room.

[0121] This embodiment makes it possible to improve the accuracy of determining whether or not workers are in close proximity to each other.

[0122] The eighth aspect of the communication measurement method further includes, in any of the first to seventh aspects, a work attendance determination step. In the work attendance determination step, the work attendance status of the first worker and the second worker is determined. If the work attendance determination step determines that both the first worker and the second worker are at work, the conversation determination step is performed.

[0123] According to this embodiment, the conversation judgment step is performed only when it is determined that both the first worker and the second worker are present at work, thereby reducing the workload in the conversation judgment step.

[0124] In the ninth aspect of the communication measurement method, in the eighth aspect, the attendance determination step determines the attendance status of the first and second workers based on at least one of the following pieces of information: first location information and second location information, attendance information indicating the attendance status of the first and second workers, and the results of a survey of workers.

[0125] According to this embodiment, the accuracy of determining attendance status can be improved.

[0126] The communication measurement method according to the tenth embodiment, in any of the first to ninth embodiments, in the calculation step, determines the start time and end time of the conversation between the first worker and the second worker, and then calculates at least one of the number of conversations and the conversation time.

[0127] According to this embodiment, by determining the start and end times of the conversation, at least one of the number of conversations and the conversation duration between the first worker and the second worker can be calculated, thereby improving the accuracy of calculating the number of conversations or the conversation duration.

[0128] The communication measurement method according to the 11th embodiment, in the calculation step, if the time between the end time of the first conversation and the start time of the second conversation is shorter than a predetermined time, the first conversation and the second conversation are considered to be one conversation, and at least one of the number of conversations and the conversation time is calculated. The first conversation is a conversation between the first worker and the second worker. The second conversation is a conversation between the first worker and the second worker, and is the conversation that took place after the first conversation.

[0129] According to this embodiment, it is possible to suppress a decrease in the accuracy of calculating the number of conversations and conversation time due to the loss of location information and voice information, or the accuracy limits of location information and voice information.

[0130] In the communication measurement method relating to the 12th aspect, in any of the first to 11 aspects, the relationship information includes information regarding the rank of work position between one worker and another worker.

[0131] According to this embodiment, since the relationship information includes information about the relative positions of the workers, for example, a worker who is the supervisor of the first worker and has a high influence on the first worker's engagement can be selected as the second worker.

[0132] The communication measurement method according to the 13th embodiment further comprises an estimation step in any of the first to 12 embodiments. In the estimation step, the engagement of the first worker is estimated based on at least one of the number of conversations and the conversation time calculated in the calculation step.

[0133] According to this embodiment, since worker engagement is estimated based on at least one of the number of conversations and the conversation time calculated in the calculation step, the accuracy of engagement estimation can be improved.

[0134] In the 14th aspect of the communication measurement method, in the 13th aspect, in the estimation step, when the second worker is the supervisor of the first worker, the impact of each conversation on engagement and the impact of each unit of conversation time on engagement are greater compared to when the second worker is not the supervisor of the first worker.

[0135] According to this embodiment, the degree of influence on engagement is adjusted according to the worker's job position, thereby improving the accuracy of engagement estimation.

[0136] Configurations other than those in the first embodiment are not essential to the communication measurement method and can be omitted as appropriate.

[0137] The program relating to the 15th aspect is a program that causes one or more processors to execute a communication measurement method relating to any of the first to 14th aspects.

[0138] This embodiment allows for improved accuracy in measuring conversations between workers compared to, for example, a system that determines whether or not workers are conversing based on location information and time.

[0139] The 16th embodiment of the communication measurement system (1) comprises a selection unit (211), a conversation determination unit (213), and a calculation unit (214). The selection unit (211) selects a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker. The conversation determination unit (213) determines whether the first worker and the second worker are having a conversation based on first location information and second location information, and first voice information and second voice information. The first location information is information indicating the location of the first worker. The second location information is information indicating the location of the second worker. The first voice information is information indicating the state of sound around the first worker. The second voice information is information indicating the state of sound around the second worker. The calculation unit (214) calculates at least one of the number of conversations and the conversation time between the first worker and the second worker based on the determination by the conversation determination unit (213).

[0140] This embodiment allows for improved accuracy in measuring conversations between workers compared to, for example, a system that determines whether or not workers are conversing based on location information and time. [Explanation of Symbols]

[0141] 1. Communication Measurement System 211 Selection Department 213 Conversation Judgment Unit 214 Calculation Unit 31 Mobile devices 32 Imaging Unit 41 Mobile devices 42 Microphones

Claims

1. A communication measurement method performed by a computer system comprising one or more processors, The above-mentioned selection step involves one or more processors selecting a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker, A conversation determination step in which one or more processors determine whether the first worker and the second worker are having a conversation based on first location information indicating the location of the first worker and second location information indicating the location of the second worker, and first audio information indicating the state of sound around the first worker and second audio information indicating the state of sound around the second worker. The one or more processors perform a calculation step in which, based on the determination in the conversation determination step, they calculate at least one of the number of conversations and the conversation time between the first worker and the second worker. The one or more processors perform an attendance determination step in which they determine the attendance status of the first worker and the second worker, It has, If the attendance determination step determines that both the first worker and the second worker are present at work, the conversation determination step is performed. Communication measurement methods.

2. A communication measurement method performed by a computer system comprising one or more processors, The above-mentioned selection step involves one or more processors selecting a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker, A conversation determination step in which one or more processors determine whether the first worker and the second worker are having a conversation based on first location information indicating the location of the first worker and second location information indicating the location of the second worker, and first audio information indicating the state of sound around the first worker and second audio information indicating the state of sound around the second worker. The one or more processors perform a calculation step in which, based on the determination in the conversation determination step, they calculate at least one of the number of conversations and the conversation time between the first worker and the second worker. It has, In the calculation step described above, After determining the start and end times of the conversation between the first worker and the second worker, calculate at least one of the number of conversations and the duration of the conversations. If the time between the end time of the first conversation between the first worker and the second worker and the start time of the second conversation between the first worker and the second worker that takes place after the first conversation is shorter than a predetermined time, the first conversation and the second conversation are treated as one conversation, and at least one of the number of conversations and the conversation time is calculated. Communication measurement methods.

3. The first location information and the second location information are location information from a mobile terminal carried by the first worker and the second worker, or location information obtained by an imaging unit installed in the workplace imaging the first worker and the second worker, The communication measurement method according to claim 1 or 2.

4. The first voice information and the second voice information are voice information acquired by a portable terminal carried by the first worker and the second worker, respectively, or voice information acquired by a plurality of microphones installed in the workplace. The communication measurement method according to claim 1 or 2.

5. In the conversation determination step, it is determined that the first worker and the second worker are having a conversation, provided that the first audio information indicates that the state described above is being described above is being described above, and the second audio information indicates that the state described above is being described above is being described above, The communication measurement method according to claim 1 or 2.

6. In the conversation determination step, it is determined whether the first worker and the second worker are in close proximity based on the first location information and the second location information, and on the condition that it is determined that the first worker and the second worker are in close proximity, it is determined that the first worker and the second worker are having a conversation. The communication measurement method according to claim 1 or 2.

7. In the conversation decision step, Based on the first location information and the second location information, it is determined whether the first worker and the second worker are in close proximity. The first audio information indicates that the state described above is being described in relation to the first worker, the second audio information indicates that the state described above is being described in relation to the second worker, and the first worker and the second worker are determined to be in close proximity, and the first worker and the second worker are determined to be conversing. The communication measurement method according to claim 1 or 2.

8. In the conversation determination step, if the distance between the first worker and the second worker is less than a predetermined distance, or if the first worker and the second worker are in the same room, it is determined that the first worker and the second worker are in close proximity. The communication measurement method according to claim 6.

9. In the attendance determination step, the attendance status of the first worker and the second worker is determined based on at least one of the following pieces of information: the first location information and the second location information, attendance information indicating the attendance status of the first worker and the second worker, and the results information of the employee questionnaire. The results of the aforementioned questionnaire include information regarding the attendance days of the first worker and the second worker, The communication measurement method according to claim 1.

10. In the calculation step, the start time and end time of the conversation between the first worker and the second worker are determined, and then at least one of the number of conversations and the duration of the conversation is calculated. The communication measurement method according to claim 1.

11. The relationship information includes information relating to the rank of the worker and the other worker, The communication measurement method according to claim 1 or 2.

12. A method for causing one or more processors to execute the communication measurement method described in Claim 1 or 2. program.

13. A selection unit that selects a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker, A conversation determination unit that determines whether the first worker and the second worker are having a conversation based on first location information indicating the location of the first worker and second location information indicating the location of the second worker, and first audio information indicating the state of sound around the first worker and second audio information indicating the state of sound around the second worker, A calculation unit that calculates at least one of the number of conversations and the duration of conversations between the first worker and the second worker based on the judgment made by the conversation judgment unit, An attendance determination unit that determines the attendance status of the first worker and the second worker, Equipped with, The conversation determination unit determines whether the first worker and the second worker are having a conversation when the attendance determination unit determines that both workers are present at work. Communication measurement system.

14. A selection unit that selects a first worker and a second worker based on relationship information relating to the relationship between a worker and another worker, A conversation determination unit that determines whether the first worker and the second worker are having a conversation based on first location information indicating the location of the first worker and second location information indicating the location of the second worker, and first audio information indicating the state of sound around the first worker and second audio information indicating the state of sound around the second worker, A calculation unit that calculates at least one of the number of conversations and the duration of conversations between the first worker and the second worker based on the judgment made by the conversation judgment unit, Equipped with, The calculation unit described above, After determining the start and end times of the conversation between the first worker and the second worker, calculate at least one of the number of conversations and the duration of the conversations. If the time between the end time of the first conversation between the first worker and the second worker and the start time of the second conversation between the first worker and the second worker that takes place after the first conversation is shorter than a predetermined time, the first conversation and the second conversation are treated as one conversation, and at least one of the number of conversations and the conversation time is calculated. Communication measurement system.

Images