Information processing device, information processing method, program, and storage medium

Abstract

Even as externally generated AI becomes more sophisticated, this information processing device allows companies to maintain control over the hiring decision-making process through gate-based judgments based on their own specific criteria. [Solution] An information processing device 11 comprising a processor 19 and an auxiliary storage device 21, wherein the processor 19 functions as an acquisition means, an extraction means, a candidate generation means, a gate determination means, a translation / normalization means, and a presentation means by executing a program stored in the auxiliary storage device 21.

Claims

1. An information processing device that provides a communication environment in which users can communicate with each other using user terminals, and outputs business support information using information acquired from the communication environment as input, It comprises at least a processor and a memory device, The processor executes the program stored in the memory device, A means for acquiring communication information and business logs related to business operations from the aforementioned communication environment. An extraction means for analyzing conversations contained in the aforementioned communication information to extract business issues and conditions and constraints related to said business issues, Candidate generation means for generating multiple candidates for the next action to be taken that solve the aforementioned business problem, satisfy the aforementioned conditions, and clear the aforementioned constraints, A gate determination means that refers to company parameters, including judgment criterion information defined for each implementing company and stored in the aforementioned storage device, and performs one of the following processes for at least a portion of the multiple action candidates: pass, reject, or prioritize. Translation and normalization means that converts externally derived expressions, vocabulary, or promotional expressions contained in information obtained from externally generated AI or externally specialized AI among the action candidates that have passed or been prioritized by the gate determination means into structured data (itemized and attributed data structure) that can be immediately processed in the next step in which the selected action candidate is performed, in accordance with the terminology definitions, expression standards, and business format based on the corporate parameters. Presentation means for presenting the action candidates converted by the translation and normalization means to the user terminal, An information processing device that functions as such.

2. In the information processing apparatus according to claim 1, The information processing device wherein the corporate parameters referenced by the gate determination means include at least one of the following: corporate philosophy, business plan, organizational information, role and authority, terminology definitions, purchasing rules, prohibitions, approval routes, and expression standards.

3. In the information processing apparatus according to claim 1, It has a communication device that is connected to the aforementioned user terminal in a manner that enables communication, The communication device is an information processing device that is connected to communicate with the externally generated AI and the external specialized AI.

4. In the information processing apparatus according to claim 1, A functional requirements conformance determination means for determining functional requirements that conform to the aforementioned business challenges and conditions, An audit log generation means that records the basis information for compliance with the aforementioned functional requirements as a traceable audit log. An information processing device that further incorporates these features.

5. In the information processing apparatus according to claim 1, The presentation means is an information processing device that presents the candidate actions as multiple options with different meanings.

6. In the information processing apparatus according to claim 5, The aforementioned presentation means is an information processing device that presents the aforementioned multiple options as a set of three choices.

7. In the information processing apparatus according to claim 5, The presentation means is an information processing device that, at the time of generation of the multiple choices, assigns a responsibility token to each choice that indicates the division of responsibility that is the premise for the division of responsibility if the choice is selected or approved, and records the responsibility token in association with the basis for generation of the choice and the result of the gate determination means passing, rejecting, or prioritizing at least some of the multiple action candidates.

8. In the information processing apparatus according to claim 7, The responsibility token provided by the presentation means includes at least one of the following: the proposal generator, the implementing entity, whether approval is required or the type of approver, information disclosure restrictions, risk classification, and the object of valuation.

9. In the information processing apparatus according to claim 1, The presentation means is an information processing device that, based on the corporate parameters, masks or conceals the candidate actions before transmitting them to the user terminal.

10. An information processing method performed by a computer that has a storage device, provides a communication environment in which users can communicate with each other using user terminals, and outputs business support information using information acquired from the communication environment as input, The aforementioned computer, The first step is to obtain communication information and work logs related to work from the aforementioned communication environment, The second step involves analyzing the conversations contained in the aforementioned communication information to extract business challenges and the conditions and constraints related to those business challenges. A third step involves generating multiple candidates for the next course of action that solve the aforementioned business problem, satisfy the aforementioned conditions, and clear the aforementioned constraints. A fourth step involves referring to company parameters, which include judgment criteria information defined for each implementing company and stored in the aforementioned storage device, and performing one of the following processes for at least some of the multiple action candidates: pass, reject, or prioritize. Step 5 involves converting the externally derived expressions, vocabulary, or promotional expressions contained in the information obtained from the externally generated AI or external expert AI, among the action candidates that have been passed through or prioritized in Step 4, into structured data (itemized and attributed data structure) that can be immediately processed in the next step in which the selected action candidates are performed, in accordance with the terminology definitions, expression standards, and business formats based on the company parameters. A sixth step involves presenting the action candidates converted in the fifth step to the user terminal, An information processing method that performs the following.

11. A non-temporary program that provides a communication environment equipped with a storage device, enabling users to communicate with each other using user terminals, and that uses information acquired from the communication environment as input to cause a computer that outputs business support information to execute processing, To the aforementioned computer, The first step is to obtain communication information and work logs related to work from the aforementioned communication environment, The second step involves analyzing the conversations contained in the aforementioned communication information to extract business challenges and the conditions and constraints related to those business challenges. A third step involves generating multiple candidates for the next course of action that solve the aforementioned business problem, satisfy the aforementioned conditions, and clear the aforementioned constraints. A fourth step involves referring to company parameters, which include judgment criteria information defined for each implementing company and stored in the aforementioned storage device, and performing one of the following processes for at least some of the multiple action candidates: pass, reject, or prioritize. Step 5 involves converting the externally derived expressions, vocabulary, or promotional expressions contained in the information obtained from the externally generated AI or external expert AI, among the action candidates that have been passed through or prioritized in Step 4, into structured data (itemized and attributed data structure) that can be immediately processed in the next step in which the selected action candidates are performed, in accordance with the terminology definitions, expression standards, and business formats based on the company parameters. A sixth step involves presenting the action candidates converted in the fifth step to the user terminal, A program configured to execute.

12. A non-temporary storage medium equipped with a storage device, providing a communication environment in which users can communicate with each other using user terminals, and storing a non-temporary program that causes a computer to execute processing using information acquired from the communication environment as input and outputting business support information, The program is sent to the computer, The first step is to obtain communication information and work logs related to work from the aforementioned communication environment, The second step involves analyzing the conversations contained in the aforementioned communication information to extract business challenges and the conditions and constraints related to those business challenges. A third step involves generating multiple candidates for the next course of action that solve the aforementioned business problem, satisfy the aforementioned conditions, and clear the aforementioned constraints. A fourth step involves referring to company parameters, which include judgment criteria information defined for each implementing company and stored in the aforementioned storage device, and performing one of the following processes for at least some of the multiple action candidates: pass, reject, or prioritize. Step 5 involves converting the externally derived expressions, vocabulary, or promotional expressions contained in the information obtained from the externally generated AI or external expert AI, among the action candidates that have been passed through or prioritized in Step 4, into structured data (itemized and attributed data structure) that can be immediately processed in the next step in which the selected action candidates are performed, in accordance with the terminology definitions, expression standards, and business formats based on the company parameters. A sixth step involves presenting the action candidates converted in the fifth step to the user terminal, A storage medium configured to execute [a certain action].

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