Customer guidance system, customer guidance method, and program

Claims

1. A detection means for detecting the position of customers waiting in line from an image taken of an area where a queue is formed, A determination means for determining the projection position of the projector based on the positions of the customers lined up, Control means for controlling the projector to project guidance information for customers queuing at the projection position. A customer guidance system equipped with the following features.

2. The detection means detects the position of the customer who is standing at the end of the queue, The determination means determines the projection position to be behind the position of the last customer in the queue. The customer guidance system according to claim 1.

3. The determination means determines the projection position to be in an area at a predetermined distance from the last customer if the last customer is behind a predetermined reference position, and determines the projection position to be at the entrance of the area where the queue is formed if the last customer is in front of a predetermined reference position. The customer guidance system according to claim 2.

4. The system further includes a determination means for determining the guidance information to be projected according to the customer's location, The control means controls the projector to project the determined guidance information. The customer guidance system according to claim 1.

5. The detection means detects the location of each of the multiple queues, The determination means determines the projection position in a region at a predetermined distance from a customer who is positioned further back in a longer queue compared to the end of another shorter queue. The determination means determines that it will project the guidance information that directs the user to move to the other queue. The customer guidance system according to claim 4.

6. The detection means detects which of the multiple queues a single customer is in, The determination means determines the projection position in an area at a predetermined distance from the one customer, The determination means determines whether to project the guidance information that directs customers to products displayed next to the queue where the first customer is waiting. The customer guidance system according to claim 4.

7. The system further includes a customer analysis means for analyzing the waiting behavior of the aforementioned customers who are standing in line, The determination means determines the projection position in an area at a predetermined distance from the customer who has performed the predetermined action, based on the customer's waiting behavior in line. A customer guidance system according to any one of claims 4 to 6.

8. The system further includes a customer analysis means for analyzing the waiting behavior of the aforementioned customers who are standing in line, The determination means determines the guidance information projected to one customer in accordance with the waiting behavior of that customer. A customer guidance system according to any one of claims 4 to 6.

9. By detecting the positions of customers waiting in line from images taken of the area where a queue is formed, Based on the positions of the customers lined up, the projection position of the projector is determined. The projector is controlled to project guidance information for customers queuing at the projection location. Customer guidance methods.

10. By detecting the positions of customers waiting in line from images taken of the area where a queue is formed, Based on the positions of the customers lined up, the projection position of the projector is determined. The projector is controlled to project guidance information for customers queuing at the projection location. A program that instructs a computer to perform a process.