Information processing device, information processing method, and program

Abstract

The present invention manages allocation and operation status of both equipment resources and personnel resources for each prescribed work process including physical distribution. A server (1) acquires work request information representing a request related to prescribed work including physical distribution. Next, on the basis of the acquired work request information, the server (1) generates, for each step constituting the prescribed work, resource allocation information pertaining to equipment resources and personnel resources required for the prescribed work. Next, the server (1) acquires, for each step, the resource operation information pertaining to the equipment resources and the personnel resources that were operated for the purpose of executing the prescribed work.

Description

Information processing device, information processing method, and program

[0001] The present invention relates to an information processing device, an information processing method, and a program.

[0002] Conventionally, there has been technology that automatically generates process plans within a logistics facility while optimizing warehouse resources without relying on the judgment of a work manager, and then compares and examines the work results based on these process plans across multiple logistics facilities (see, for example, Patent Document 1).

[0003] Patent No. 7291313

[0004] However, in recent years, there has been a demand for the realization of technology that manages the allocation and operating status of both equipment resources and personnel resources for each specified work process, including logistics, but conventional technologies, including the technology of Patent Document 1, are unable to adequately meet such demands.

[0005] The present invention has been made in consideration of such circumstances, and aims to provide a technology for managing the allocation and operating status of both equipment resources and personnel resources for each specified work process, including logistics.

[0006] In order to achieve the above object, an information processing device of one embodiment of the present invention comprises: a work request information acquisition means for acquiring work request information representing requests related to a specified work; a resource allocation information generation means for generating, based on the work request information, resource allocation information relating to equipment resources and personnel resources required for the specified work for each process that constitutes the specified work; and a resource operation information acquisition means for acquiring, for each process, resource operation information relating to the equipment resources and personnel resources operated to perform the specified work.

[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing device according to one aspect of the present invention.

[0008] According to the present invention, it becomes possible to manage the allocation and operation status of both facility resources and personnel resources for each predetermined work process including logistics.

[0009] 1 is a diagram illustrating an overview of this service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. FIG. 2 is a diagram illustrating an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. FIG. 3 is a block diagram illustrating an example of the hardware configuration of a server in the information processing system of FIG. 2. FIG. 4 is a functional block diagram illustrating an example of the functional configuration of the server of FIG. 3 that constitutes the information processing system of FIG. 2. FIG. 5 is a diagram illustrating an example of work status information displayed on the screen of an administrator terminal. FIG. 6 is a diagram illustrating an example of work status information displayed on the screen of an administrator terminal. FIG. 7 is a diagram illustrating an example of work status information displayed on the screen of an administrator terminal. FIG. 8 is a diagram illustrating an example of resource cost information and work cost information for each process displayed on the screen of an administrator terminal. FIG. 9 is a diagram illustrating an example of resource cost information and work cost information for each process displayed on the screen of an administrator terminal. FIG. 10 is a diagram illustrating an example of resource cost information and work cost information for each process displayed on the screen of an administrator terminal. FIG. 11 is a diagram illustrating an example of delay prediction information displayed on the screen of an administrator terminal. A diagram showing an example of work object inventory preparation information displayed on the screen of a manager terminal. A diagram showing an example of work object inventory preparation information displayed on the screen of a manager terminal. A diagram showing an example of personnel resource vacancy information displayed on the screen of a manager terminal. A diagram showing an example of a simulation execution result displayed on the screen of a manager terminal. A diagram showing an example of a simulation execution result displayed on the screen of a manager terminal. A diagram showing an example of carbon dioxide emission amount information displayed on the screen of a manager terminal.

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] First, an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see FIG. 2 described later) to which a server according to an embodiment of the information processing device of the present invention is applied will be described with reference to Fig. 1. Fig. 1 is a diagram showing an overview of this service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0012] This service manages the allocation and operation status of both equipment and personnel resources for each specified work process, including logistics.

[0013] Specifically, for example, in the example of this service shown in FIG. 1, a server 1 managed by a service provider is used.

[0014] In the example of FIG. 1 , in step S1, the server 1 acquires work request information representing a request for a predetermined work including logistics. Here, for convenience of explanation, the predetermined work is illustrated as consisting of Process A, Process B, and Process C in the example of FIG. 1 , but is not limited thereto. For example, a type of work in which equipment and personnel work together, so-called "human-machine integrated" work, is an example of the predetermined work. More specifically, examples of the predetermined work include cleaning (including cleaning floors, walls, and ceilings in a factory, as well as sterilization of all machines required for manufacturing), assembly part replacement work, distribution center work including processing, and machine setup work. Furthermore, the service in which the predetermined work is performed is not particularly limited. For example, this service can be provided when predetermined work is performed in warehouse services, transportation services, cleaning services, assembly services, maintenance services, etc.

[0015] In step S2, the server 1 generates resource allocation information for the equipment resources and personnel resources required for the predetermined work for each process (process A, process B, and process C in the example of FIG. 1 ) that constitutes the predetermined work, based on the work request information acquired in step S1. Any equipment resource can be used as the equipment resource depending on the predetermined work, such as logistics equipment (handling machines, carts, pallets, etc.), forklifts, elevators, trucks, and other transport equipment. Any personnel resource can be used as the personnel resource depending on the predetermined work, such as warehouse staff or truck drivers.

[0016] In step S3, the server 1 acquires resource operation information on the equipment resources and personnel resources operated to perform a specified task for each process (process A, process B, and process C in the example of FIG. 1).

[0017] This makes it possible to manage the allocation and operation status of both facility resources and personnel resources for each process that constitutes a specified work, including logistics.

[0018] Furthermore, in this service, the server 1 may output resource allocation information and resource operation information (dashboard output), although this is not shown in Fig. 1. That is, the server 1 may output (for example, display on a screen) the resource allocation information and resource operation information to a user terminal (for example, the administrator terminal 4 in Fig. 2 described later).

[0019] Furthermore, in this service, although not shown in FIG. 1, the server 1 may acquire resource cost information and output costs for each process. This may include creating a response document using a generation AI. That is, the server 1 may acquire resource cost information for both equipment resources and personnel resources. The server 1 may then output work cost information for each process to a user terminal based on the resource operation information and resource cost information. In this case, the server 1 may automatically generate a response document using a chatbot and a generation AI.

[0020] Furthermore, in this service, although not shown in FIG. 1, the server 1 may output delay information. This may include creating a response document using a generation AI. That is, the server 1 may predict the impact of a delay on other processes when a delay occurs in one process based on work request information, resource allocation information, and resource operation information, and output the prediction result as delay prediction information to a user terminal. In this case, the server 1 may automatically generate a response document using a chatbot and a generation AI.

[0021] Furthermore, in this service, although not shown in FIG. 1 , the server 1 may output delay recovery information. Here, the delay recovery information may include improvement proposals based on the recognition of bottleneck processes. Furthermore, delay recovery information such as improvement proposals may include response documents generated by the generation AI. That is, the server 1 may output, as recovery information, to the user terminal, resource allocation information that should be changed for each process to recover from a delay when a specific task occurs, based on the work request information, resource allocation information, and resource operation information. In this case, the server 1 may automatically generate response documents using a chatbot and the generation AI.

[0022] Furthermore, in this service, although not shown in FIG. 1, the server 1 may output overflow information for logistics objects. Here, the overflow information may include a response document generated by the generation AI. That is, the server 1 may set work object inventory preparation information that should be prepared as inventory for a specified work object at the start of operation of a human resource for a specified work based on the work request information and resource allocation information, and output the information to the user terminal. In this case, the server 1 may automatically generate a response document using a chatbot and the generation AI.

[0023] Furthermore, in this service, although not shown in FIG. 1 , the server 1 may output impact information based on personnel vacancy information. Here, the impact information may include a response document generated by the generation AI. That is, the server 1 may acquire personnel resource vacancy information (impact information) when a vacancy occurs in a personnel resource. In this case, the server 1 may automatically generate a response document using a chatbot and the generation AI. The server 1 may then output delay prediction information to the user terminal based on the personnel resource vacancy information. The server 1 may also output recovery information to the user terminal based on the personnel resource vacancy information.

[0024] 1, the server 1 may also simulate a logistics service based on a change in cargo type. Specifically, the server 1 may output to the user terminal resource allocation information and predicted work cost information for when part of the work request information is changed, based on the work request information, resource allocation information, resource operation information, and resource cost information. In this case, the server 1 may automatically generate answer sentences using a chatbot and a generation AI.

[0025] Furthermore, in this service, although not shown in FIG. 1, the server 1 may create and output a CO2 emissions report (for example, compliant with Scope 3 (revised ton-kilometer method)). The CO2 emissions report may include a response document generated by the generation AI. That is, the server 1 may acquire resource-derived carbon dioxide emissions information derived from equipment resources and personnel resources, respectively. The server 1 may then calculate carbon dioxide emissions information for each process based on the resource operation information and resource-derived carbon dioxide emissions information, and output the information to the user terminal. In this case, the server 1 may automatically generate response text using a chatbot and the generation AI.

[0026] Next, the configuration of an information processing system that realizes the provision of the above-described service, i.e., an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied, will be described with reference to Fig. 2. Fig. 2 is a diagram showing an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0027] 2 is configured to include a server 1, a shipper terminal 2, a sensor / external system 3, and a manager terminal 4. The server 1, the shipper terminal 2, the sensor / external system 3, and the manager terminal 4 are connected to each other via a network such as the Internet.

[0028] The server 1 is an information processing device managed by the service provider of this service shown in Fig. 1. The server 1 executes various processes for realizing this service while appropriately communicating with the shipper terminal 2, the sensor / external system 3, and the administrator terminal 4.

[0029] In the example of Figure 2, the service of Figure 1 is applied to warehouse management in logistics (management when specified work is performed in a warehouse), and the work request information of Figure 1 is provided by the shipper. The shipper terminal 2 is an information processing device managed by the shipper, and is composed of a smartphone, tablet, personal computer, etc. The sensor / external system 3 is composed of sensors in the warehouse and external information processing systems installed inside and outside the warehouse. The manager terminal 4 is an information processing device managed by the warehouse manager who is the user of this service, and is composed of a smartphone, tablet, personal computer, etc. In other words, the manager terminal 4 is an example of a user terminal in this service.

[0030] FIG. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0031] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0032] The CPU 11 executes various processes according to programs recorded in the ROM 12 or programs loaded from the storage unit 18 into the RAM 13. The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0033] The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0034] The input unit 16 is configured with, for example, a keyboard, and inputs various information. The output unit 17 is configured with a display such as an LCD, a speaker, and the like, and outputs various information as images and sounds. The memory unit 18 is configured with, for example, a DRAM (Dynamic Random Access Memory), and stores various data. The communication unit 19 communicates with other devices (for example, the shipper terminal 2, sensor / external system 3, and manager terminal 4 in FIG. 2) via a network N including the Internet.

[0035] Removable media 30, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. Programs read from the removable media 30 by the drive 20 are installed in the storage unit 18 as needed. The removable media 30 can also store various data stored in the storage unit 18 in the same way as the storage unit 18.

[0036] Although not shown, the shipper terminal 2, sensor / external system 3, and manager terminal 4 in Fig. 2 can also have basically the same hardware configuration as that shown in Fig. 3. Therefore, a description of the hardware configuration of the shipper terminal 2, sensor / external system 3, and manager terminal 4 will be omitted.

[0037] The various hardware and software components constituting the information processing system of FIG. 2, including the server 1 of FIG. 3, work together to execute various processes for providing the present service of FIG.

[0038] FIG. 4 is a functional block diagram showing an example of the functional configuration of the server of FIG. 3 in the information processing system of FIG.

[0039] As shown in FIG. 4, the CPU 11 of the server 1 functions as a work request information acquisition unit 51, a resource allocation information generation unit 52, a resource operation information acquisition unit 53, a work status information output unit 54, a resource cost information acquisition unit 55, a work cost information output unit 56, a delay prediction information output unit 57, a recovery information output unit 58, a work object inventory preparation information output unit 59, a personnel resource vacancy information acquisition unit 60, a work request information change simulation unit 61, a resource-derived carbon dioxide emission information acquisition unit 62, and a process unit carbon dioxide emission information output unit 63. In addition, one area of ​​the memory unit 18 of the server 1 is provided with a work request information DB71, a resource allocation information DB72, a resource operation information DB73, a work status information DB74, a resource cost information DB75, a work cost information DB76, a delay prediction information DB77, a recovery information DB78, a work object inventory preparation information DB79, a personnel resource vacancy information DB80, a resource-derived carbon dioxide emission amount information DB81, and a process unit carbon dioxide emission amount information DB82.

[0040] The work request information acquisition unit 51 acquires work request information representing requests related to predetermined work, including logistics, from the shipper terminal 2 and stores it in the work request information DB 71. The resource allocation information generation unit 52 generates resource allocation information relating to the equipment resources and personnel resources required for the predetermined work, for each process that makes up the predetermined work, based on the work request information stored in the work request information DB 71, and stores it in the resource allocation information DB 72. The resource utilization information acquisition unit 53 acquires resource utilization information relating to the equipment resources and personnel resources operated to perform the predetermined work, for each process, from the sensor / external system 3, and stores it in the resource utilization information DB 73.

[0041] The work status information output unit 54 stores the resource allocation information stored in the resource allocation information DB 72 and the resource utilization information stored in the resource utilization information DB 73 as work status information in the work status information DB 74, and outputs it to the manager terminal 4 (for example, displays it on the screen of the manager terminal 4). Figures 5 to 8 are diagrams showing examples of work status information displayed on the screen of the manager terminal.

[0042] Returning to FIG. 4 , the resource cost information acquisition unit 55 acquires resource cost information on facility resources and personnel resources from the sensors / external systems 3 and stores it in the resource cost information DB 75. The work cost information output unit 56 generates work cost information for each process based on the resource operation information stored in the resource operation information DB 73 and the resource cost information stored in the resource cost information DB 75, stores the work cost information in the work cost information DB 76, and outputs it to the manager terminal 4. In this case, the work cost information output unit 56 may automatically generate answer sentences using a chatbot and generation AI. FIGS. 9 to 12 are diagrams showing examples of resource cost information and work cost information for each process displayed on the screen of the manager terminal.

[0043] 4 , the delay prediction information output unit 57 predicts the impact of a delay on other processes when a delay occurs in one process, based on the resource allocation information stored in the resource allocation information DB 72 and the resource utilization information stored in the resource utilization information DB 73, and stores the prediction result in the delay prediction information DB 77 as delay prediction information and outputs it to the manager terminal 4. In this case, the delay prediction information output unit 57 may automatically generate answer sentences using a chatbot and a generation AI. Figures 13 to 15 are diagrams showing examples of delay prediction information displayed on the screen of the manager terminal.

[0044] 4 , the recovery information output unit 58 stores the resource allocation information that should be changed for each process to recover from a delay when a delay occurs in a predetermined task, as recovery information in the recovery information DB 78, based on the work request information stored in the work request information DB 71, the resource allocation information stored in the resource allocation information DB 72, and the resource utilization information stored in the resource utilization information DB 73, and outputs the resource allocation information to the manager terminal 4. In this case, the recovery information output unit 58 may automatically generate answer sentences using a chatbot and a generation AI.

[0045] The work object inventory preparation information output unit 59 sets work object inventory preparation information to be prepared as inventory of a specified work object at the start of operation of a personnel resource for a specified work based on the work request information stored in the work request information DB 71 and the resource allocation information stored in the resource allocation information DB 72, stores the information in the work object inventory preparation information DB 79, and outputs the information to the manager terminal 4. In this case, the work object inventory preparation information output unit 59 may automatically generate a response sentence using a chatbot and a generation AI. Figures 16 and 17 are diagrams showing examples of work object inventory preparation information displayed on the screen of the manager terminal.

[0046] Returning to FIG. 4 , the personnel resource vacancy information acquisition unit 60 acquires personnel resource vacancy information from the sensor / external system 3 when a vacancy occurs in a personnel resource, and stores the information in the personnel resource vacancy information DB 80. FIG. 18 is a diagram showing an example of personnel resource vacancy information displayed on the screen of the manager terminal. Returning to FIG. 4 , the delay prediction information output unit 57 outputs delay prediction information to the manager terminal 4 based further on the personnel resource vacancy information stored in the personnel resource vacancy information DB 80. The recovery information output unit 58 outputs recovery information to the manager terminal 4 based further on the personnel resource vacancy information stored in the personnel resource vacancy information DB 80.

[0047] The work request information change simulation unit 61 executes a simulation to predict resource allocation information and work cost information when part of the work request information is changed, based on the work request information stored in the work request information DB 71, the resource allocation information stored in the resource allocation information DB 72, the resource utilization information stored in the resource utilization information DB 73, and the resource cost information stored in the resource cost information DB 75, and outputs the results of the simulation to the manager terminal 4. In this case, the work request information change simulation unit 61 may automatically generate answer sentences using a chatbot and a generation AI. Figures 19 and 20 are diagrams showing examples of simulation results displayed on the screen of the manager terminal.

[0048] Returning to Figure 4, the resource-derived carbon dioxide emission information acquisition unit 62 acquires resource-derived carbon dioxide emission information derived from equipment resources and personnel resources from the sensors / external systems 3, respectively, and stores it in the resource-derived carbon dioxide emission information DB 81. The process-unit carbon dioxide emission information output unit 63 calculates carbon dioxide emission information for each process based on the resource operation information stored in the resource operation information DB 73 and the resource-derived carbon dioxide emission information stored in the resource-derived carbon dioxide emission information DB 81, stores it in the process-unit carbon dioxide emission information DB 82, and outputs it to the manager terminal 4. In this case, the process-unit carbon dioxide emission information output unit 63 may automatically generate answer sentences using a chatbot and generation AI. Figure 21 is a diagram showing an example of carbon dioxide emission information displayed on the screen of the manager terminal.

[0049] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are considered to be included in the present invention.

[0050] For example, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0051] Furthermore, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. That is, it is sufficient if the information processing system in Fig. 2 is provided with a function that can execute the various processes described above as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 4.

[0052] Furthermore, the locations of the functional blocks and databases are not limited to those shown in Fig. 4 and may be arbitrary. For example, at least some of the functional blocks and databases arranged on the server 1 side may be provided on the shipper terminal 2 side or on another information processing device (not shown).

[0053] The above-described series of processes can be executed by hardware or software, and each functional block can be configured by hardware alone, software alone, or a combination of both.

[0054] When a series of processes is executed by software, the programs constituting the software are installed onto a computer or the like from a network or a recording medium. The computer may be a computer incorporated into dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0055] The recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but also of a recording medium that is provided to the user in a state that is pre-installed in the device main body.

[0056] In this specification, the steps describing the program to be recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually.

[0057] To summarize the above, an information processing device to which the present invention is applied is sufficient as long as it has the following configuration, and can take on a variety of different forms. That is, an information processing device to which the present invention is applied (e.g., server 1 in FIGS. 1 to 4 ) is sufficient if it includes: work request information acquisition means (e.g., work request information acquisition unit 51 in FIG. 4 ) that acquires work request information that represents a request for a predetermined work, resource allocation information generation means (e.g., resource allocation information generation unit 52 in FIG. 4 ) that generates, based on the work request information, resource allocation information related to equipment resources and personnel resources required for the predetermined work for each process that constitutes the predetermined work (e.g., process A, process B, and process C in FIG. 1 ), and resource operation information acquisition means (e.g., resource operation information acquisition unit 53 in FIG. 4 ) that acquires, for each process, resource operation information related to the equipment resources and personnel resources operated to perform the predetermined work.

[0058] The system may further include a work status information output means (e.g., the work status information output unit 54 in FIG. 4) that outputs the resource allocation information and the resource operation information to a user terminal (e.g., the administrator terminal 4 in FIGS. 2 and 4) as work status information (e.g., see FIGS. 5 to 8).

[0059] The system may further include a resource cost information acquisition means (e.g., the resource cost information acquisition unit 55 in FIG. 4) that acquires resource cost information related to the facility resources and the personnel resources, respectively, and a work cost information output means (e.g., the work cost information output unit 56 in FIG. 4) that generates work cost information (e.g., see FIGS. 9 to 12) for each process based on the resource operation information and the resource cost information and outputs the work cost information to the user terminal.

[0060] The system may further include a delay prediction information output means (e.g., the delay prediction information output unit 57 in FIG. 4) that outputs, to the user terminal, information predicting the effect of a delay on the other processes when a delay occurs in one of the processes, based on the work request information, the resource allocation information, and the resource operation information, as delay prediction information (e.g., see FIG. 13).

[0061] The system may further include a recovery information output means (e.g., the recovery information output unit 58 in FIG. 4) that outputs, as recovery information, to the user terminal the resource allocation information that should be changed for each process in order to recover from a delay in the specified work, based on the work request information, the resource allocation information, and the resource operation information.

[0062] The system may further include a work object inventory preparation information output means (e.g., work object inventory preparation information output unit 59 in FIG. 4) that sets work object inventory preparation information (e.g., see FIGS. 15 and 16) to be prepared as inventory of the object of the specified work at the time when the human resource for the specified work starts operating based on the work request information and the resource allocation information, and outputs the information to the user terminal.

[0063] The system may further include a personnel resource vacancy information acquisition means (e.g., the personnel resource vacancy information acquisition unit 60 in FIG. 4) for acquiring personnel resource vacancy information (e.g., see FIG. 18) when a vacancy occurs in the personnel resource, wherein the delay prediction information output means outputs the delay prediction information to the user terminal further based on the personnel resource vacancy information, and the recovery information output means outputs the recovery information to the user terminal further based on the personnel resource vacancy information.

[0064] The system may further include a work request information change simulation means (for example, the work request information change simulation unit 61 in FIG. 4) that predicts the resource allocation information and the work cost information when a part of the work request information is changed based on the work request information, the resource allocation information, the resource operation information, and the resource cost information, and outputs the result of the prediction (for example, see FIG. 19 ) to the user terminal.

[0065] The system may further comprise a resource-derived carbon dioxide emission information acquisition means (e.g., resource-derived carbon dioxide emission information acquisition unit 62 in FIG. 4) that acquires resource-derived carbon dioxide emission information derived from the equipment resources and the personnel resources, respectively; and a process-unit carbon dioxide emission information output means (e.g., process-unit carbon dioxide emission information output unit 63 in FIG. 4) that calculates carbon dioxide emission information for each process based on the resource operation information and the resource-derived carbon dioxide emission information and outputs the information to the user terminal.

[0066] DESCRIPTION OF SYMBOLS 1...Server, 2, 2-1, 2-n...Job seeker terminal, 11...CPU, 12...ROM, 13...RAM, 14...Bus, 15...Input / output interface, 16...Input unit, 17...Output unit, 18...Memory unit, 19...Communication unit, 20...Drive, 30...Removable media, 51...Work request information acquisition unit, 52...Resource allocation information generation unit, 53...Resource operation information acquisition unit, 54...Work status information output unit, 55...Resource cost information acquisition unit, 56...Work cost information output unit, 57...Delay prediction information output unit, 58...Recovery information output unit, 59...Work object inventory preparation information output unit, 60 Personnel resource vacancy information acquisition unit, 61: Work requirement information change simulation unit, 62: Resource-derived carbon dioxide emission information acquisition unit, 63: Process unit carbon dioxide emission amount information output unit, 71: Work requirement information DB, 72: Resource allocation information DB, 73: Resource operation information DB, 74: Work status information DB, 75: Resource cost information DB, 76: Work cost information DB, 77: Delay prediction information DB, 78: Recovery information DB, 79: Work object inventory preparation information DB, 80: Personnel resource vacancy information DB, 81: Resource-derived carbon dioxide emission information DB, 82: Process unit carbon dioxide emission amount information DB

Claims

1. An information processing device comprising: a work request information acquisition means for acquiring work request information representing requests related to a specified work; a resource allocation information generation means for generating, based on the work request information, resource allocation information relating to the equipment resources and personnel resources required for the specified work for each process that constitutes the specified work; and a resource operation information acquisition means for acquiring, for each process, resource operation information relating to the equipment resources and personnel resources operated to carry out the specified work.

2. The information processing device according to claim 1, further comprising: a work status information output means for outputting the resource allocation information and the resource operation information to a user terminal as work status information.

3. The information processing device according to claim 2, further comprising: a resource cost information acquisition means for acquiring resource cost information relating to the equipment resources and the personnel resources, respectively; and a work cost information output means for generating work cost information for each process based on the resource operation information and the resource cost information and outputting the work cost information to the user terminal.

4. The information processing device according to claim 2, further comprising a delay prediction information output means for outputting to the user terminal, as delay prediction information, information predicting the impact of a delay on other processes when a delay occurs in some of the processes based on the work request information, the resource allocation information, and the resource operation information.

5. The information processing device according to claim 4, further comprising a recovery information output means for outputting to the user terminal as recovery information, the resource allocation information to be changed for each process in order to recover from a delay in the specified work, based on the work request information, the resource allocation information, and the resource operation information.

6. An information processing device as described in claim 2, further comprising a work object inventory preparation information output means for setting work object inventory preparation information to be prepared as inventory of the object of the specified work at the time when the human resource for the specified work starts operating based on the work request information and the resource allocation information, and outputting the information to the user terminal.

7. An information processing device as described in claim 5, further comprising a personnel resource vacancy information acquisition means for acquiring personnel resource vacancy information when a vacancy occurs in the personnel resource, wherein the delay prediction information output means outputs the delay prediction information to the user terminal further based on the personnel resource vacancy information, and the recovery information output means outputs the recovery information to the user terminal further based on the personnel resource vacancy information.

8. The information processing device according to claim 3, further comprising a work request information change simulation means for predicting the resource allocation information and work cost information when a part of the work request information is changed based on the work request information, the resource allocation information, the resource operation information, and the resource cost information, and outputting the result of the prediction to the user terminal.

9. The information processing device according to claim 2, further comprising: a resource-derived carbon dioxide emission information acquisition means for acquiring resource-derived carbon dioxide emission information derived from the equipment resources and the personnel resources, respectively; and a process-unit carbon dioxide emission information output means for calculating carbon dioxide emission information for each process based on the resource operation information and the resource-derived carbon dioxide emission information and outputting the information to the user terminal.

10. An information processing method executed by an information processing device, comprising: a work request information acquisition step of acquiring work request information representing requests related to a specified work; a resource allocation information generation step of generating, based on the work request information, resource allocation information relating to equipment resources and personnel resources required for the specified work for each process that constitutes the specified work; and a resource operation information acquisition step of acquiring, for each process, resource operation information relating to the equipment resources and personnel resources operated to carry out the specified work.

11. A program that causes a computer to execute control processing including: a work request information acquisition step that acquires work request information that represents requests related to a specified work; a resource allocation information generation step that generates, based on the work request information, resource allocation information related to the equipment resources and personnel resources required for the specified work for each process that constitutes the specified work; and a resource operation information acquisition step that acquires, for each process, resource operation information related to the equipment resources and personnel resources that have been operated to carry out the specified work.

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