Information processing device, know-how presentation method, and non-transitory computer-readable medium

Abstract

An information processing device 10 includes a control unit 11 that acquires a request related to output of know-how, acquires situation information, adjusts content of the know-how corresponding to the request on the basis of the situation information, and outputs the content by an output unit 14.

Description

Information processing device, know-how presentation method, and non-transitory computer-readable medium

[0001] The present disclosure relates to an information processing device, a know-how presentation method, and a know-how presentation program that present know-how. CROSS-REFERENCE TO RELATED APPLICATIONS

[0002] This application claims priority from Japanese Patent Application No. 2024-150091, filed in Japan on August 30, 2024, the entire disclosure of which is incorporated herein by reference.

[0003] Conventionally, technologies related to learning systems for knowledge, know-how, etc. For example, Patent Literature 1 discloses a technology that uses generation AI to provide lectures according to the level of students.

[0004] Patent No. 7473270

[0005] Although Patent Literature 1 discloses a learning system that uses machine learning such as generative AI, it does not consider adjusting the content of the know-how presentation according to the situation, scene, etc. of the user receiving the know-how presentation. In other words, there is room for improvement in know-how presentation technology. Here, know-how refers to specific / specialized knowledge, techniques, methods, and information, and is typically conveyed through explanations using words, images, and actions. Examples of know-how include, but are not limited to, tasks such as screwing and assembly, application and software operations, and business procedures.

[0006] The purpose of the present disclosure, made in view of the above circumstances, is to improve the know-how presentation technology.

[0007] An information processing device according to one embodiment of the present disclosure is an information processing device including a control unit that acquires a request for outputting know-how, acquires status information, adjusts the content of the know-how corresponding to the request based on the status information, and outputs the adjusted content by an output unit.

[0008] According to one embodiment of the present disclosure, a technique for presenting know-how is improved.

[0009] 1 is a block diagram illustrating a schematic configuration of a system according to an embodiment of the present disclosure.

[0010] Hereinafter, embodiments of the present disclosure will be described.

[0011] (Outline of the embodiment) The outline and configuration of a system 1 according to the present embodiment will be described with reference to FIG.

[0012] The system 1 according to this embodiment includes an information processing device 10 and a server device 20. The information processing device 10 and the server device 20 are communicably connected to a network 30 including, for example, a mobile communication network and the Internet.

[0013] The information processing device 10 is any device used by each user. For example, a general-purpose electronic device such as a smartphone, a tablet terminal, or a wearable terminal, or a dedicated electronic device, can be used as the information processing device 10. Note that while FIG. 1 shows an example in which the system 1 includes one information processing device 10, this is not limiting. The system 1 may include two or more information processing devices 10.

[0014] The server device 20 is a server device installed in, for example, a data center. For example, the server device 20 is a server belonging to a cloud computing system or other computing system. The server device 20 is capable of communicating with the information processing device 10 via a network 30. The server device 20 includes a language model. In this embodiment, the language model includes any dialogue system, such as a Large Language Model (LLM) or a chatbot. The language model outputs text corresponding to a prompt based on a prompt input, which is an instruction from a user. For example, the information processing device 10 inputs the prompt into the language model of the server device 20 and obtains an output result corresponding to the prompt. Note that while FIG. 1 illustrates an example in which the system 1 includes one server device 20, this is not limiting. The system 1 may include two or more server devices 20.

[0015] First, an overview of this embodiment will be described, and details will be described later. The information processing device 10 first acquires a request for outputting know-how. The information processing device 10 acquires know-how corresponding to the request. The information processing device 10 also acquires situation information. The information processing device 10 adjusts the content of the know-how corresponding to the request based on the situation information. The information processing device 10 outputs the know-how with the adjusted content. Note that the situation information may include at least one of the user's level of tension, biometric information, and information on the presence or absence of surrounding people.

[0016] As described above, according to the present embodiment, situation information is acquired, and know-how whose content is adjusted based on the situation information is output. Therefore, the know-how presentation technology is improved in that the probability that know-how that takes into account the situation in which the user is placed is increased.

[0017] Next, each component of the system 1 will be described in detail.

[0018] (Configuration of Information Processing Apparatus) As shown in FIG. 1 , the information processing apparatus 10 includes a control unit 11 , a storage unit 12 , an input unit 13 , an output unit 14 , and a communication unit 15 .

[0019] The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a central processing unit (CPU) or a graphics processing unit (GPU), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, a field-programmable gate array (FPGA) or an application-specific integrated circuit (ASIC). The control unit 11 controls each unit of the information processing device 10 and executes processes related to the operation of the information processing device 10.

[0020] The storage unit 12 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, a random access memory (RAM) or a read-only memory (ROM). The RAM is, for example, a static random access memory (SRAM) or a dynamic random access memory (DRAM). The ROM is, for example, an electrically erasable programmable read-only memory (EEPROM). The storage unit 12 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 12 stores data used in the operation of the information processing device 10 and data obtained by the operation of the information processing device 10.

[0021] The input unit 13 includes at least one input interface. The input interface may be, for example, a physical key, a capacitance key, a pointing device, or a touch screen integrated with a display. The input interface may also be, for example, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 13 accepts an operation to input data used in the operation of the information processing device 10. The input unit 13 may be connected to the information processing device 10 as an external input device instead of being provided in the information processing device 10. Any connection method may be used, for example, a Universal Serial Bus (USB), a High-Definition Multimedia Interface (HDMI) (registered trademark), or Bluetooth (registered trademark).

[0022] The output unit 14 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 14 displays and outputs data obtained by the operation of the information processing device 10. The output unit 14 may be connected to the information processing device 10 as an external output device instead of being provided in the information processing device 10. Any connection method, such as USB, HDMI (registered trademark), or Bluetooth (registered trademark), can be used.

[0023] The communication unit 15 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 15 receives data used in the operation of the information processing device 10 and transmits data obtained by the operation of the information processing device 10.

[0024] The functions of the information processing device 10 are realized by executing a program according to this embodiment on a processor corresponding to the control unit 11. That is, the functions of the information processing device 10 are realized by software. The program causes a computer to execute the operations of the information processing device 10, thereby causing the computer to function as the information processing device 10. That is, the computer functions as the information processing device 10 by executing the operations of the information processing device 10 in accordance with the program.

[0025] In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-transitory computer-readable media, such as a magnetic recording device, an optical disc, a magneto-optical recording medium, or a semiconductor memory. The program can be distributed, for example, by selling, transferring, or lending a portable recording medium, such as a DVD (digital versatile disc) or a CD-ROM (compact disc read only memory), on which the program is recorded. The program can also be distributed by storing the program in the storage of an external server and transmitting the program from the external server to another computer. The program can also be provided as a program product.

[0026] Some or all of the functions of the information processing device 10 may be implemented by a dedicated circuit equivalent to the control unit 11. In other words, some or all of the functions of the information processing device 10 may be implemented by hardware.

[0027] (Configuration of Server Device) As shown in FIG. 1 , the server device 20 includes a control unit 21 , a storage unit 22 , an input unit 23 , an output unit 24 , and a communication unit 25 .

[0028] The control unit 21 includes at least one processor, at least one dedicated circuit, or a combination of these. The processor is a general-purpose processor such as a central processing unit (CPU) or a graphics processing unit (GPU), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, a field-programmable gate array (FPGA) or an application specific integrated circuit (ASIC). The control unit 21 controls each unit of the server device 20 and executes processes related to the operation of the server device 20.

[0029] The storage unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, a random access memory (RAM) or a read-only memory (ROM). The RAM is, for example, a static random access memory (SRAM) or a dynamic random access memory (DRAM). The ROM is, for example, an electrically erasable programmable read-only memory (EEPROM). The storage unit 22 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 22 stores data used in the operation of the server device 20 and data obtained by the operation of the server device 20. For example, the storage unit 22 stores a language model.

[0030] The input unit 23 includes at least one input interface. The input interface may be, for example, a physical key, a capacitance key, a pointing device, or a touch screen integrated with a display. The input interface may also be, for example, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 23 accepts an operation to input data used in the operation of the server device 20. The input unit 23 may be connected to the server device 20 as an external input device instead of being provided in the server device 20. Any connection method may be used, for example, a Universal Serial Bus (USB), a High-Definition Multimedia Interface (HDMI) (registered trademark), or Bluetooth (registered trademark).

[0031] The output unit 24 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 24 displays and outputs data obtained by the operation of the server device 20. The output unit 24 may be connected to the server device 20 as an external output device instead of being provided in the server device 20. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

[0032] The communication unit 25 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 25 receives data used in the operation of the server device 20 and transmits data obtained by the operation of the server device 20.

[0033] The functions of the server device 20 are realized by executing a program according to this embodiment on a processor corresponding to the control unit 21. That is, the functions of the server device 20 are realized by software. The program causes a computer to execute the operations of the server device 20, thereby causing the computer to function as the server device 20. That is, the computer functions as the server device 20 by executing the operations of the server device 20 in accordance with the program.

[0034] Some or all of the functions of the server device 20 may be implemented by a dedicated circuit equivalent to the control unit 21. In other words, some or all of the functions of the server device 20 may be implemented by hardware.

[0035] (Operation of Information Processing Apparatus) The operation of the information processing apparatus 10 according to this embodiment will be described with reference to FIG.

[0036] S1: The control unit 11 of the information processing device 10 acquires a request for outputting know-how.

[0037] Any method can be employed to acquire a request for outputting know-how. For example, the control unit 11 may acquire the request based on an input operation by the user to the input unit 13. Any user interface can be employed for the input operation. For example, the input unit 13 may receive a prompt corresponding to the request from the user through a key input operation, a voice input operation, a touch panel operation, a gesture input, or the like.

[0038] S2: The control unit 11 acquires know-how corresponding to the request.

[0039] Any method can be used to acquire know-how corresponding to the request. For example, the control unit 11 transmits a prompt corresponding to the request to the server device 20 via the communication unit 15 and inputs the prompt into a language model of the server device 20. The language model of the server device 20 outputs know-how corresponding to the prompt. The control unit 11 acquires the know-how via the communication unit 15. In this way, the control unit 11 may acquire know-how corresponding to the request using the language model of the server device 20.

[0040] S3: The control unit 11 acquires situation information. The situation information may include at least one of the user's tension level, biometric information, and information on the presence or absence of surrounding people. The information on the presence or absence of surrounding people may include information on the presence or absence of a person in charge, such as the user's boss.

[0041] Any method can be used to acquire the situation information. For example, the situation information may be acquired from an external sensor. The external sensor may be mounted on a wearable device worn by the user. The wearable device may be used to measure biometric information such as heart rate, blood pressure, acceleration, and skin potential to grasp the user's physiological state. Alternatively, the situation information may be acquired by an external device such as a camera or microphone. For example, a camera may capture the user's facial expression, line of sight, posture, etc., and the user's tension, emotions, and intentions may be estimated based on the facial expression. Furthermore, a microphone may capture the user's tone of voice, speech content, surrounding sounds, etc., and the user's tension, emotions, and intentions may be estimated based on the information. Furthermore, a GPS, location information sensor, etc. may be used to acquire the user's current location, travel route, etc., and use them for situation recognition.

[0042] S4: The control unit 11 adjusts the content of the know-how based on the situation information and outputs it.

[0043] Any method can be adopted to adjust the content of know-how. Not only when a user who wants to use know-how explicitly requests output, but also when the situation information includes the user's level of tension, for example, the control unit 11 may adjust the content of know-how by limiting the content of know-how to only high-priority items if the level of tension is equal to or greater than a predetermined value. Here, priority refers to an item that indicates a numerical value or category that can be compared, and is set in some way when acquiring or inputting know-how in advance. It may be set by the judgment of an expert or based on the frequency and pattern of use. Specifically, the control unit 11 may facilitate user understanding by omitting complicated procedures or converting the information into a visually easy-to-understand expression using diagrams, tables, etc. Furthermore, for example, when the situation information includes information about the presence or absence of nearby people, the content of know-how may be adjusted by limiting the content of know-how to only high-priority items. For example, if there are nearby people, adjustments such as a more concise explanation may be performed. The content of know-how can be adjusted from various perspectives, such as adjusting the abstraction and granularity of the content, changing the order of explanations, and changing the method of expression.

[0044] Any method can be adopted for outputting the adjusted know-how. For example, the control unit 11 may output the adjusted know-how through a user interface via the output unit 14 of the information processing device 10. When the know-how is output as text information, the font size, font type, character color, background color, line spacing, etc. may be adjusted according to the above-mentioned priority, so that content with a high priority is emphasized and displayed.

[0045] As described above, the information processing device 10 according to this embodiment acquires a request for outputting know-how and acquires know-how corresponding to the request. The information processing device 10 also acquires status information. The information processing device 10 adjusts the content of the know-how corresponding to the request based on the status information. The information processing device 10 outputs the know-how with the adjusted content.

[0046] According to this configuration, the information processing device 10 acquires situation information and outputs know-how whose content has been adjusted based on the situation information. This improves the know-how presentation technology in that the probability that know-how that takes into account the situation in which the user is placed is increased.

[0047] Although the present disclosure has been described based on the drawings and examples, it should be noted that those skilled in the art may make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included in the scope of the present disclosure. For example, the functions included in each component or step can be rearranged so as not to be logically inconsistent, and multiple components or steps can be combined or divided into one.

[0048] For example, the status information may include the progress of a meeting, a work process, etc. If the progress is less than a predetermined value (if the meeting, work, etc. is delayed), the control unit 11 may adjust the know-how content to be limited to only items with high priority.

[0049] Furthermore, for example, the situation information may include the degree of tension of surrounding people including the person in charge, vital signs, etc. The control unit 11 may adjust the content of the know-how based on this information.

[0050] Furthermore, for example, the situation information may include the speech situation during the conference. In this case, the control unit 11 may present suggestions to encourage the progress of the conference. In other words, the control unit 11 may output know-how regarding conference facilitation. For example, when there is little speech during the conference, the control unit 11 may present a suggestion such as turning the conversation to a specific participant. The control unit 11 may identify the specific participant based on the phase of the conference, the frequency of past speeches in the conference, the content of the speech, attributes, etc.

[0051] Furthermore, for example, in the above-described embodiment, an embodiment is also possible in which the configuration and operation of the information processing device 10 are distributed among a plurality of computers, including the server device 20, that can communicate with each other.

[0052] Some embodiments of the present disclosure are exemplified below. However, it should be noted that the embodiments of the present disclosure are not limited to these. [Supplementary Note 1] An information processing device comprising: a control unit that acquires a request for outputting know-how; acquires situation information; and adjusts the content of know-how corresponding to the request based on the situation information and outputs the know-how by an output unit. [Supplementary Note 2] The information processing device according to Supplementary Note 1, wherein the situation information includes at least one of a user's tension level, biometric information, and information on the presence or absence of surrounding people. [Supplementary Note 3] The information processing device according to Supplementary Note 1 or Supplementary Note 2, wherein the situation information includes a user's tension level; and when the tension level is equal to or greater than a predetermined value, the control unit adjusts the content of the know-how by limiting the content of the know-how to only items with a high priority. [Supplementary Note 4] The information processing device according to any one of Supplementary Notes 1 to 3, wherein the situation information includes information on the presence or absence of surrounding people; and when people are present around the user, the control unit adjusts the content of the know-how by limiting the content of the know-how to only items with a high priority. [Supplementary Note 5] The information processing device according to any one of Supplementary Note 1 to Supplementary Note 4, wherein the situation information is acquired from an external sensor. [Supplementary Note 6] A know-how presentation method executed by an information processing device, comprising: acquiring a request for outputting know-how; acquiring situation information; and adjusting and outputting content of know-how corresponding to the request based on the situation information. [Supplementary Note 7] The know-how presentation method according to Supplementary Note 6, wherein the situation information includes at least one of a user's level of tension, biometric information, and information on the presence or absence of people around the user. [Supplementary Note 8] The know-how presentation method according to Supplementary Note 6 or Supplementary Note 7, wherein the situation information includes a user's level of tension, and when the level of tension is equal to or greater than a predetermined value, adjusts the content of the know-how by limiting the content of the know-how to only items with high priority.[Supplementary Note 9] The know-how presentation method according to any one of Supplementary Note 6 to Supplementary Note 8, wherein the situation information includes information on the presence or absence of nearby people, and when people are present around the user, the know-how content is adjusted by limiting the know-how content to only items with high priority. [Supplementary Note 10] The know-how presentation method according to any one of Supplementary Note 6 to Supplementary Note 9, wherein the situation information includes information on the presence or absence of nearby people, and when people are present around the user, the know-how content is adjusted by limiting the know-how content to only items with high priority. [Supplementary Note 11] A know-how presentation program that causes a computer to execute the following: acquire a request for know-how output; acquire situation information; and adjust and output the know-how content corresponding to the request based on the situation information. [Supplementary Note 12] The know-how presentation program according to Supplementary Note 11, wherein the situation information includes at least one of the user's level of tension, biological information, and information on the presence or absence of nearby people. [Supplementary Note 13] The know-how presentation program according to Supplementary Note 11 or Supplementary Note 12, wherein the situation information includes a user's level of tension, and when the level of tension is equal to or greater than a predetermined value, the know-how content is adjusted by limiting the know-how content to only items with high priority. [Supplementary Note 14] The know-how presentation program according to any one of Supplementary Note 11 to Supplementary Note 13, wherein the situation information includes information on the presence or absence of nearby people, and when people are present around the user, the know-how content is adjusted by limiting the know-how content to only items with high priority. [Supplementary Note 15] The know-how presentation program according to any one of Supplementary Note 11 to Supplementary Note 14, wherein the situation information includes information on the presence or absence of nearby people, and when people are present around the user, the know-how content is adjusted by limiting the know-how content to only items with high priority.

[0053] REFERENCE SIGNS LIST 1 System 10 Information processing device 11 Control unit 12 Storage unit 13 Input unit 14 Output unit 15 Communication unit 20 Server device 21 Control unit 22 Storage unit 23 Input unit 24 Output unit 25 Communication unit 30 Network

Claims

1. An information processing device comprising: a control unit that acquires a request for outputting know-how; acquires status information; adjusts the content of the know-how corresponding to the request based on the status information; and outputs the adjusted know-how by an output unit.

2. An information processing device according to claim 1, wherein the situation information includes at least one of the user's level of tension, biological information, and information on the presence or absence of people around the user.

3. An information processing device according to claim 2, wherein the situation information includes the user's level of tension, and the control unit adjusts the content of the know-how by limiting the content of the know-how to only items with high priority when the level of tension is equal to or greater than a predetermined value.

4. An information processing device as described in claim 1, wherein the situation information includes information on the presence or absence of nearby people, and the control unit adjusts the content of the know-how by limiting the content of the know-how to only items with high priority when people are present around the user.

5. An information processing device according to claim 1, wherein the situation information is acquired from an external sensor.

6. A know-how presentation method executed by an information processing device, comprising: acquiring a request for outputting know-how; acquiring status information; and adjusting and outputting the content of the know-how corresponding to the request based on the status information.

7. A know-how presentation method according to claim 6, wherein the situation information includes at least one of the user's level of tension, biological information, and information on the presence or absence of people around the user.

8. A know-how presentation method as claimed in claim 7, wherein the situation information includes the user's level of tension, and when the level of tension is equal to or greater than a predetermined value, the content of the know-how is adjusted by limiting the content of the know-how to only items with high priority.

9. A know-how presentation method as described in claim 6, wherein the situation information includes information on the presence or absence of nearby people, and when people are present around the user, the content of the know-how is adjusted by limiting the content of the know-how to only items with high priority.

10. A know-how presentation method according to claim 6, wherein the situation information is acquired from an external sensor.

11. A non-transitory computer-readable medium storing a know-how presentation program that causes a computer to perform the following steps: acquire a request for the output of know-how; acquire situation information; and adjust and output the content of the know-how corresponding to the request based on the situation information.

12. A know-how presentation program according to claim 11, wherein the situation information includes at least one of the user's level of tension, biometric information, and information on the presence or absence of people around the user, and is a non-transitory computer-readable medium.

13. A know-how presentation program as claimed in claim 12, wherein the situation information includes the user's level of tension, and when the level of tension is equal to or greater than a predetermined value, the content of the know-how is adjusted by limiting the content of the know-how to only items with high priority.

14. A know-how presentation program as described in claim 11, wherein the situation information includes information on the presence or absence of nearby people, and when people are present around the user, the content of the know-how is adjusted by limiting the content of the know-how to only items with high priority.

15. A know-how presentation program according to claim 11, wherein the situation information is acquired from an external sensor.

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