A system and a method for passenger safety and service provider management

Abstract

A system (100) for passenger safety and service provider management is disclosed. A registration module (120) receives registration information and a government- approved identification document from a user, a service provider and an organization and completes a verification process using government- approved methods. Upon successful verification, a unique identification number, login credentials, and verification status are assigned. A dual-step verification module (123) enables secondary verification. An identity card generation module (125) issues smart identity cards with embedded technologies like QR codes, RFID tags, and NFC tags. A device management module (128) manages a plurality of devices. The service provider module (130) facilitates service offerings, while the user interface module (135) allows users to book services and verify service providers. A control module (140) transmits data to a centralized command center for monitoring, and a location-based service module (145) tracks geographical locations, enhancing safety and service management through real-time tracking and verification.

Description

[0001] A SYSTEM AND A METHOD FOR PASSENGER SAFETY AND SERVICE PROVIDER MANAGEMENT

[0002] EARLIEST PRIORITY DATE

[0003] This Application claims priority from a complete patent application filed in India having Patent Application No. 202411077887 filed on 14th day of October 2024 and titled A SYSTEM AND A METHOD FOR PASSENGER SAFETY AND SERVICE PROVIDER MANAGEMENT.

[0004] FIELD OF INVENTION

[0005] Embodiments of the present disclosure relate to the field of digital identity verification and service management, and more particularly, a system and a method for passenger safety and service provider management.

[0006] BACKGROUND

[0007] In today’s digital age, people increasingly rely on online platforms to find jobs and offer services directly to customers. While online platforms provide convenience and accessibility, a significant concern remains: the lack of robust verification and security for service providers. This gap has led to increasing incidents of crime, such as fraud, theft, and even violent crimes committed by service providers who gain access to customer’s personal spaces.

[0008] A particular area of concern is in the transportation sector, where travelers especially women are vulnerable to various risks while using services like taxi riding. Instances of theft, harassment, and serious crimes such as assault and rape have been reported, causing growing fear among customers when seeking such services. These security risks highlight the urgent need for a system that ensures comprehensive verification of service providers, particularly in industries where direct interaction with customers is frequent.

[0009] Hence, there is a need for an improved system and method for passenger safety and service provider management which addresses the aforementioned issue(s).

[0010] OBJECTIVES OF THE INVENTION

[0011] The primary objective of the invention is to provide robust and comprehensive verification process for service providers including drivers, workers, and volunteers by capturing and validating essential personal information and documents, thereby ensuring safety to the users engaging the services.

[0012] Another objective of the invention is to issue a smart identity card to the service provider upon successful verification. The smart identity card includes a unique identification number assigned to the service provider, personal details of the service provider, at least one of quick response code, a radio-frequency identification tag, and a near field communication tag linked to a centralized database to enable real-time verification of the service provider and retrieve the verification status and a primary photograph and a secondary photograph. The secondary photograph is periodically updated to capture current changes in appearance and maintain an up-to-date identity verification.

[0013] Yet another objective of the invention is to implement a GPS-based tracking system that allows users to view the live location of service providers, thereby improving the coordination, safety, and efficiency of service delivery.

[0014] Yet another objective of the invention is to offer a user-friendly platform that allows users can access services, service provider details and interact with service providers. The platform ensures a safe, efficient, and seamless experience for users. Yet another objective of the invention is to allow users to report any discrepancies or issues encountered during service interactions.

[0015] BRIEF DESCRIPTION

[0016] In accordance with an embodiment of the present disclosure, a system for passenger safety and service provider management is provided. The system includes a processing subsystem hosted on a server. The processing subsystem is configured to execute on a network to control bidirectional communications among a plurality of modules. The processing subsystem includes a registration module. The registration module configured to receive registration information and a government-approved identification document from a registrant through a user interface. The registrant is one of a user, a service provider and an organization. The registration module is configured to complete a verification process using a government-approved identification method to verify the identity of the registrant. The registration module configured to assign a unique identification number, login credentials, and verification status upon successful verification. The unique identification number is assigned as a profile identifier for the user, an employee identifier for the service provider, and a verification number for the organization. The processing subsystem includes a dual-step verification module operatively coupled to the registration module. The dual-step verification module is configured to enable the organization to initiate a secondary verification process for registered service providers after successfully logging in with the login credentials, by verifying the identity of the service provider. The dual-step verification module is configured to assign a secondary verification status to the service provider upon successful verification by the organization. The processing subsystem includes an identity card generation module operatively coupled to the dual-step verification module. The identity card generation module is configured to generate and issue a smart identity card to the service provider upon successful verification. The smart identity card includes the employee identifier, personal details, a primary photograph fixed at the time of registration and at least one of quick response code, a radiofrequency identification tag, and a near field communication tag linked to a centralized database to enable real-time verification of the service provider and retrieve the verification status. The identity card generation module is configured to allow the organization to generate and issue the smart identity card for employees of the organization upon successful secondary verification process. The identity card generation module is configured to generate a user profile for the user. The user profile comprises personal information and a scanner option. The processing subsystem includes a device management module operatively coupled to the identity card generation module. The device management module is configured to allow the service provider and the organization to apply for a plurality of devices to facilitate real-time identification, verification, and tracking of the service provider and the organization. The plurality of devices is linked to the corresponding unique identification numbers assigned to the service provider and the organization. The processing subsystem includes a service provider module operatively coupled to the device management module. The service provider module is configured to provide a platform for a plurality of service providers to offer corresponding services to the user, enhancing service management. The processing subsystem includes a user interface module operatively coupled to the service provider module. The user interface module is configured to allow the user to log in using verified credentials for booking a plurality of services. The plurality of services includes booking services, applying location-based filter services, and receiving notifications related to service update, and booking status. The user interface module is configured to enable the user to scan the at least one of quick response code, the radio-frequency identification tag, and the near field communication tag on the smart identity card using a user device to retrieve the verification status and identity of the service provider, thereby enhancing security and trust in services. The processing subsystem includes a control module operatively coupled to the user interface module. The control module is configured to transmit data scanned from the user device to a centralized control and command center for real-time monitoring. The data includes the unique identification number, verification status, personal details, and service -related information of the user and the service provider. The centralized control and command center controlled by government authorities. The control module is configured to store the data transmitted for monitoring real-time interactions between the user and the service provider. The control module is configured to provide access to verification details to authorized personnel in case of emergencies. The control module is configured to track a geographical location of the user and the service provider through a global positioning service for enhanced monitoring, enabling enhanced safety monitoring. The processing subsystem includes a location-based service module operatively coupled to the control module. The location-based service module is configured to utilize the global positioning service data to match the service provider with the user based on proximity and user preferences. The location -based service module is configured to notify the user when a preferred service provider is within a specified distance if location-based filters are applied, thereby ensuring enhanced passenger safety and service provider management through real-time identity verification, location tracking, and continuous monitoring.

[0017] In accordance with another embodiment of the present disclosure, a method for passenger safety and service provider management is provided. The method includes receiving, by a registration module, registration information and a government- approved identification document from a registrant through a user interface. The registrant is one of a user, a service provider and an organization. The method includes completing, by the registration module, a verification process using a government- approved identification method to verify the identity of the registrant. The method includes assigning, by the registration module, a unique identification number, login credentials, and verification status upon successful verification. The unique identification number is assigned as a profile identifier for the user, an employee identifier for the service provider, and a verification number for the organization. The method includes enabling, by a dual-step verification module, the organization to initiate a secondary verification process for registered service providers after successfully logging in with the login credentials, by verifying the identity of the service provider. The method includes assigning, by the dual-step verification module, a secondary verification status to the service provider upon successful verification by the organization, The method includes generating and issuing, by an identity card generation module, a smart identity card to the service provider upon successful verification. The method includes allowing, by the identity card generation module, the organization to generate and issue the smart identity card for employees of the organization upon successful secondary verification process. The method includes generating, by the identity card generation module, a user profile for the user. The user profile comprises personal information and a scanner option. The method includes allowing, by a device management module, the service provider and the organization to apply for a plurality of devices to facilitate real-time identification, verification, and tracking of the service provider and the organization. The plurality of devices is linked to the corresponding unique identification numbers assigned to the service provider and the organization. The method includes providing, by a service provider module, a platform for a plurality of service providers to offer corresponding services to the user, enhancing service management. The method includes allowing, by a user interface module, the user to log in using verified credentials for booking a plurality of services. The plurality of services comprises booking services, applying location-based filter services, and receiving notifications related to service update, and booking status. The method includes enabling, by the user interface module, the user to scan the at least one of quick response code, the radio-frequency identification tag, and the near field communication tag on the smart identity card using a user device to retrieve the verification status and identity of the service provider, thereby enhancing security and trust in services. The method includes transmitting, by a control module, data scanned from the user device to a centralized control and command center for real-time monitoring. The data includes the unique identification number, verification status, personal details, and service-related information of the user and the service provider. The centralized control and command centre controlled by government authorities. . The method includes storing, by the control module, the data transmitted for monitoring real-time interactions between the user and the service provider. The method includes providing, by the control module, access to verification details to authorized personnel in case of emergencies. The method includes tracking, by the control module, a geographical location of the user and the service provider through a global positioning service for enhanced monitoring, enabling enhanced safety monitoring. The method includes utilizing, by a location-based service module, the global positioning service data to match the service provider with the user based on proximity and user preferences. The method includes notifying, by the location-based service module, the user when a preferred service provider is within a specified distance if location-based filters are applied, thereby ensuring enhanced passenger safety and service provider management through real-time identity verification, location tracking, and continuous monitoring.

[0018] To further clarify the advantages and features of the present disclosure, a more particular description of the disclosure will follow by reference to specific embodiments thereof, which are illustrated in the appended figures. It is to be appreciated that these figures depict only typical embodiments of the disclosure and are therefore not to be considered limiting in scope. The disclosure will be described and explained with additional specificity and detail with the appended figures.

[0019] BRIEF DESCRIPTION OF THE DRAWINGS

[0020] The disclosure will be described and explained with additional specificity and detail with the accompanying figures in which:

[0021] FIG. 1 is a block diagram representation of a system for passenger safety and service provider management in accordance with an embodiment of the present disclosure; FIG. 2 is a block diagram of a computer or a server in accordance with an embodiment of the present disclosure;

[0022] FIG. 3(a) illustrates a flow chart representing the steps involved in a method for passenger safety and service provider management in accordance with an embodiment of the present disclosure;

[0023] FIG. 3(b) illustrates continued steps of the method of FIG. 3(a) in accordance with an embodiment of the present disclosure; and

[0024] FIG. 3(c) illustrates continued steps of the method of FIG. 3(b) in accordance with an embodiment of the present disclosure.

[0025] Further, those skilled in the art will appreciate that elements in the figures are illustrated for simplicity and may not have necessarily been drawn to scale. Furthermore, in terms of the construction of the device, one or more components of the device may have been represented in the figures by conventional symbols, and the figures may show only those specific details that are pertinent to understanding the embodiments of the present disclosure so as not to obscure the figures with details that will be readily apparent to those skilled in the art having the benefit of the description herein.

[0026] DETAILED DESCRIPTION

[0027] For the purpose of promoting an understanding of the principles of the disclosure, reference will now be made to the embodiment illustrated in the figures and specific language will be used to describe them. It will nevertheless be understood that no limitation of the scope of the disclosure is thereby intended. Such alterations and further modifications in the illustrated system, and such further applications of the principles of the disclosure as would normally occur to those skilled in the art are to be construed as being within the scope of the present disclosure. The terms “comprises”, “comprising”, or any other variations thereof, are intended to cover a non-exclusive inclusion, such that a process or method that comprises a list of steps does not include only those steps but may include other steps not expressly listed or inherent to such a process or method. Similarly, one or more devices or subsystems or elements or structures or components preceded by "comprises... a" does not, without more constraints, preclude the existence of other devices, sub-systems, elements, structures, components, additional devices, additional sub-systems, additional elements, additional structures or additional components. Appearances of the phrase "in an embodiment", "in another embodiment" and similar language throughout this specification may, but not necessarily do, all refer to the same embodiment.

[0028] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those skilled in the art to which this disclosure belongs. The system, methods, and examples provided herein are only illustrative and not intended to be limiting.

[0029] In the following specification and the claims, reference will be made to a number of terms, which shall be defined to have the following meanings. The singular forms “a”, “an”, and “the” include plural references unless the context clearly dictates otherwise.

[0030] Embodiment of the present disclosure related to a system for passenger safety and service provider management. The system includes a processing subsystem hosted on a server. The processing subsystem is configured to execute on a network to control bidirectional communications among a plurality of modules. The processing subsystem includes a registration module. The registration module configured to receive registration information and a government-approved identification document from a registrant through a user interface. The registrant is one of a user, a service provider and an organization. The registration module is configured to complete a verification process using a government-approved identification method to verify the identity of the registrant. The registration module configured to assign a unique identification number, login credentials, and verification status upon successful verification. The unique identification number is assigned as a profile identifier for the user, an employee identifier for the service provider, and a verification number for the organization. The processing subsystem includes a dual-step verification module operatively coupled to the registration module. The dual-step verification module is configured to enable the organization to initiate a secondary verification process for registered service providers after successfully logging in with the login credentials, by verifying the identity of the service provider. The dual-step verification module is configured to assign a secondary verification status to the service provider upon successful verification by the organization. The processing subsystem includes an identity card generation module operatively coupled to the dual-step verification module. The identity card generation module is configured to generate and issue a smart identity card to the service provider upon successful verification. The smart identity card includes the employee identifier, personal details, a primary photograph fixed at the time of registration and at least one of quick response code, a radio-frequency identification tag, and a near field communication tag linked to a centralized database to enable real-time verification of the service provider and retrieve the verification status. The identity card generation module is configured to allow the organization to generate and issue smart identity card for employees of the organization upon successful secondary verification process. The identity card generation module is configured to generate a user profile for the user. The user profile includes personal information and a scanner option. The processing subsystem includes a device management module operatively coupled to the identity card generation module. The device management module is configured to allow the service provider and the organization to apply for a plurality of devices to facilitate real-time identification, verification, and tracking of the service provider and the organization. The plurality of devices is linked to the corresponding unique identification numbers assigned to the service provider and the organization. The processing subsystem includes a service provider module operatively coupled to the device management module. The service provider module is configured to provide a platform for a plurality of service providers to offer corresponding services to the user, enhancing service management. The processing subsystem includes a user interface module operatively coupled to the service provider module. The user interface module is configured to allow the user to log in using verified credentials for booking a plurality of services. The plurality of services includes booking services, applying locationbased filter services, and receiving notifications related to service update, and booking status. The user interface module is configured to enable the user to scan the at least one of quick response code, the radio-frequency identification tag, and the near field communication tag on the smart identity card using a user device to retrieve the verification status and identity of the service provider, thereby enhancing security and trust in services. The processing subsystem includes a control module operatively coupled to the user interface module. The control module is configured to transmit data scanned from the user device to a centralized control and command center for real-time monitoring. The data includes the unique identification number, verification status, personal details, and service-related information of the user and the service provider. The centralized control and command center controlled by government authorities. The control module is configured to store the data transmitted for monitoring real-time interactions between the user and the service provider. The control module is configured to provide access to verification details to authorized personnel in case of emergencies. The control module is configured to track a geographical location of the user and the service provider through a global positioning service for enhanced monitoring, enabling enhanced safety monitoring. The processing subsystem includes a location-based service module operatively coupled to the control module. The location-based service module is configured to utilize the global positioning service data to match the service provider with the user based on proximity and user preferences. The location-based service module is configured to notify the user when a preferred service provider is within a specified distance if location-based filters are applied, thereby ensuring enhanced passenger safety and service provider management through real-time identity verification, location tracking, and continuous monitoring. FIG. 1 is a block diagram of a system (100) for passenger safety and service provider management in accordance with an embodiment of the present disclosure. The system (100) includes a processing subsystem (105) hosted on a server (108). In one embodiment, the server (108) may include a cloud-based server. In another embodiment, parts of the server (108) may be a local server coupled to a user device (not shown in FIG.l). The processing subsystem (105) is configured to execute on a network (115) to control bidirectional communications among a plurality of modules. In one example, the network (115) may be a private or public local area network (LAN) or Wide Area Network (WAN), such as the Internet. In another embodiment, the network (115) may include both wired and wireless communications according to one or more standards and / or via one or more transport mediums. In one example, the network (115) may include wireless communications according to one of the 802.11 or Bluetooth specification sets, or another standard or proprietary wireless communication protocol. In yet another embodiment, the network (115) may also include communications over a terrestrial cellular network, including, a global system for mobile communications (GSM), code division multiple access (CDMA), and / or enhanced data for global evolution (EDGE) network.

[0031] The processing subsystem (105) includes a registration module (120). The registration module (120) configured to receive registration information and a government- approved identification document from a registrant through a user interface. The registrant is one of a user, a service provider and an organization.

[0032] The service providers may include, but are not limited to, drivers, cleaners, milk man, electricians, plumbers, vendors, and the like, each qualified and verified for their respective services. The service provider may offer one or more types of services, while the user is an individual seeking those services. The organization refers to any entity that may manage the service providers. Examples of the organization include but not limited to company, Non-Governmental Organization (NGO), school, university, institution and the like.

[0033] In one embodiment, the service provider may offer services through one organization and also be engaged in providing services for another organization. For example, the service provider might work as a driver for a company and also serve as an instructor for a disaster management organization.

[0034] The registration information includes the primary photo, the personal information such as name, father’s and mother’s names, phone numbers, email, Aadhar card, date of birth, permanent and current addresses, work profile, signature, professional history, work experience, passport, and the like.

[0035] The government- approved identification document includes but not limited to E-shram card, driver’s license, Permanent Account Number (PAN), and the like.

[0036] In one embodiment, the registration information includes details such as the organization they are associated with, types of services offered (e.g., plumbing, electrical work, roofing, carpentry, heating and air conditioning, maid services, handyman solutions, carpet cleaning, appliance repair, security, CCTV installation, cable and dish installation, furniture repair, landscaping, tree removal, pest control, and other residential or commercial services), map data, payment details and the like.

[0037] It must be noted that the registration information is securely stored using advanced encryption and privacy protection measures is enabled to safeguard against unauthorized access.

[0038] It must be noted that the service provider may also register through offline modes such as Common Service Centers (CHC), Aadhar Card Centers, and the like. The registration module (120) is configured to complete a verification process using a government-approved identification method to verify the identity of the registrant. The government-approved identification method includes, but is not limited to, Aadhar card verification, passport verification, E-shram Card verification, driver's license verification, Permanent Account Number verification and the like, for ensuring the identity of the user and the service provider is fully authenticated.

[0039] In one embodiment, the government-approved identification process is conducted by Unique Identification Authority of India (UIDAI) or a corresponding administrative authority in accordance with government regulations. Once the registration information is received, an OTP (One-Time Password) is sent to the registered mobile number or email associated with the registrant given government-approved identification document. After entering the OTP, the registrant electronic verification (E-verification) is completed.

[0040] It must be noted that while the verification process using the government-approved identification method is mandatory for service providers, it is optional for users. However, the users are encouraged to undergo verification for enhanced security and streamlined service access.

[0041] The registration module (120) configured to assign a unique identification, login credentials, and verification status upon successful verification, The unique identification number is assigned as a profile identifier for the user, an employee identifier for the service provider, and a verification number for the organization. It must be noted that the terms “profile identifier,” “employee identifier,” and “verification number” may be modified in terminology based on industry standards and requirements.

[0042] In one embodiment, the verification status is visually represented by a green checkmark or right mark logo. This symbol is displayed alongside the service provider's profile. The processing subsystem includes a dual-step verification module (123) operatively coupled to the registration module (120). The dual-step verification module (123) is configured to enable the organization to initiate a secondary verification process for registered service providers after successfully logging in with the login credentials, by verifying the identity of the service provider. Thus, the system enables the organization to verify their employees, preventing unauthorized services from being provided by unverified service providers. The dual-step verification module is configured to assign a secondary verification status to the service provider upon successful verification by the organization.

[0043] In one embodiment, the dual-step verification module (123) is configured to manage scenarios where the service provider offers services to multiple organizations by conducting separate verification processes for each role. The system supports dual verification, where the service provider's identity is independently validated by each organization. For example, first by the company they work for as a driver, and then by the Non-Governmental Organization (NGO) where they serve as an instructor. This process follows each organization's specific requirements, ensuring comprehensive verification for each role, thereby maintaining the service provider’s verified status for both positions.

[0044] The processing subsystem (105) includes an identity card generation module (125) operatively coupled to the dual-step verification module (123. The identity card generation module (125) is configured to generate and issue a smart identity card to the service provider upon successful verification. It must be noted that the smart identity card is issued by the government or corresponding administrative authority based on the successful verification.

[0045] The smart identity card includes the employee identifier, personal details, a primary photograph fixed at the time of registration and at least one of quick response code, a radio-frequency identification tag, and a near field communication tag linked to a centralized database (118) to enable real-time verification of the service provider and retrieve the verification status.

[0046] The centralized database (118) is configured to store the verification status, the information, service history, log data, and information of the service provider and the user when engaged in an interaction.

[0047] It will be appreciated to those skilled in the art that other suitable methods such as barcodes, magnetic stripe cards, biometric authentication or the like, may serve as effective alternatives to QR code, RFID tag and NFC tag.

[0048] The identity card generation module (125) is configured to allow the organization to generate and issue the smart identity card for employees of the organization upon successful secondary verification process.

[0049] The identity card generation module (125) is configured to generate a user profde for the user, wherein the user profile comprises personal information and a scanner option.

[0050] The identity card generation module (125) is configured to allow the service provider to upload a secondar photograph to capture current changes in appearance and maintain an up-to-date identity verification. In one embodiment, the secondary photograph is taken using live camera systems such as a web camera and cannot be uploaded manually which enhances security.

[0051] In one embodiment, the smart identity card includes terms and conditions set by the administration, which the service provider must follow.

[0052] It is noted that once the smart identity card is issued, it may also be accessed through applications such as Digi Locker for added convenience and security.

[0053] The processing subsystem (105) includes a device management module (128) operatively coupled to the identity card generation module (125). The device management module (128) is configured to allow the service provider and the organization to apply for a plurality of devices to facilitate real-time identification, verification, and tracking of the service provider and the organization. The plurality of devices is linked to the corresponding unique identification numbers assigned to the service provider and the organization. The plurality of devices includes but not limited to a radio-frequency identification receiver, a display device, a global positioning service (GPS) chip device, a quick response (QR) code scanner, a near-field communication reader, a Wi-Fi - Bluetooth device and the like.

[0054] It must be noted that the GPS chip device is used by the service provider who doesn’t use smartphones. The service providers may apply for the GPS chip device with the QR code and Wi-Fi, which users may scan for verification.

[0055] In an embodiment, the radio-frequency identification receiver may include a camera for scanning QR codes.

[0056] In another embodiment, the display device is linked with RFID receivers and the server, presenting user details.

[0057] The processing subsystem (105) includes a service provider module (130) operatively coupled to the device management module (128). The service provider module (130) is configured to provide a platform for a plurality of service providers to offer corresponding services to the user, enhancing service management.

[0058] It must be noted that the service providers may offer a plurality of service providers.

[0059] The processing subsystem (105) includes a user interface module (135) operatively coupled to the service provider module (130). The user interface module (135) is configured to allow the user to log in using verified credentials for booking a plurality of services. The plurality of services includes booking services, applying location- based filter services, and receiving notifications related to service update, and booking status.

[0060] It must be noted that the user receives verified credentials upon registering in the registration module (120). Subsequently, the user only has to login to platform though the user device.

[0061] It is to be noted that the user device may comprise, but is not limited to, a mobile phone, desktop computer, portable digital assistant (PDA), smart phone, tablet, ultra-book, netbook, laptop, multi-processor system, microprocessor-based or programmable consumer electronic system, or any other communication device that a user may use. In some embodiments, the user device may comprise a display module (not shown) to display information (for example, in the form of user interfaces). In further embodiments, the user device may comprise one or more of touch screens, accelerometers, gyroscopes, cameras, microphones, global positioning system (GPS) devices, and so forth.

[0062] The user interface module (135) is configured to enable the user to scan the at least one of quick response code, the radio-frequency identification tag, and the near field communication tag on the smart identity card using the user device to retrieve the verification status and identity of the service provider, thereby enhancing security and trust in services. Upon scanning the smart identity card, the user can access verification details such as the service provider’s name, the primary photograph, employee identifier, and verification fields (example includes but not limited to Unique Identification Authority of India (UIDAI), Vehicle National Register (maintained by the Ministry of Road Transport and Highways, India) (VAHAN), and the like). It should be noted that only government authorities, such as the police or command center, are authorized to view the service provider’s complete details, including the service provider’s name, primary photograph, employee identifier, and verification information. Additionally, may include, but is not limited to, data from the Unique Identification Authority of India (UIDAI), Vehicle National Register (VAHAN), as well as contact information such as mobile number, phone number, permanent and present addresses, the government ID submitted during registration and the like.

[0063] It must be noted that, the user interface module (135) utilizes a camera of the user device specifically for QR code scanning or NFC / RFID scanning feature to scan the smart identity card presented by the service provider. Upon scanning, the user interface module (135) communicates with the centralized database (118) to instantly retrieve and display information, such as the service provider's verification status, identity details (e.g., name, contact information, type of services offered), the unique identification number and the like.

[0064] For NFC tag, the smart identity card incorporates the NFC tag. By simply bringing the user device into proximity to the smart card, the NFC tag is activated, and the verification data is transmitted to the user’s device for display.

[0065] For RFID tag, the smart identity card is equipped with the RFID tag. The user device, embedded with an RFID reader, reads the tag, triggering the retrieval of the service provider's information.

[0066] Additionally, the user interface module (135) includes a reporting module (155) configured to report to a centralized control and command center in the occurrence of a mismatch between the primary photograph or the secondary photograph and the service provider. The primary photograph is the one captured during the registration process, while the secondary photograph may be an updated image provided by the service provider. In case the service provider’s current appearance does not match either of these photographs, the reporting module (155) flags this mismatch for security reasons. Also allow the user to report the centralized control and command center in case of unsuccessful verification of the service provider. The processing subsystem (105) includes a control module (140) operatively coupled to the user interface module (135). The control module (140) is configured to transmit data scanned from the user device to a centralized control and command center for realtime monitoring. The data includes the unique identification number, verification status, personal details, and service-related information of the user and the service provider. The centralized control and command centre controlled by government authorities

[0067] In one embodiment, the control module (140) records time-stamped details of when the service started and completed and the geographical location of both the user and service provider.

[0068] The control module (140) is configured to store the data transmitted for monitoring real-time interactions between the user and the service provider. The control module (140) is configured to provide access to verification details to authorized personnel in case of emergencies. The emergencies include an accident or a user feeling unsafe during the service interaction, they can report to the centralized control and command center. The centralized control and command center is run by the police or the law enforcement or security teams of that country. This allows authorities to respond quickly and take necessary actions to ensure the safety of the user.

[0069] The control module (140) is configured to track a geographical location of the user and the service provider through a global positioning service for enhanced monitoring, enabling enhanced safety monitoring.

[0070] In one embodiment, the control module (140), for service providers such as drivers, the control module (140) tracks the journey route, ensuring the user is being transported along the correct path. In another embodiment, the control module (140) trigger alerts if the service provider deviates from the intended route or if there are unusual delays, helping to detect any potential risks early on.

[0071] The processing subsystem (105) includes a location-based service module (145) operatively coupled to the control module (140). The location-based service module (145) is configured to utilize the global positioning service data to match the service provider with the user based on proximity and user preferences. The user preferences include rating of the service provider, service type, experience level and the like.

[0072] The location-based service module (145) is configured to notify the user when a preferred service provider is within a specified distance if location-based filters are applied. This minimizes wait times for users and enhances the overall user experience. Thereby ensuring enhanced passenger safety and service provider management through real-time identity verification, location tracking, and continuous monitoring.

[0073] In one embodiment, the user may integrate their smart identity card with a built-in GPS functionality of the user device. The platform allows users to utilize the user device’s GPS to track the real-time location of service providers. For users who do not use the user device or smartphones, the smart identity card may be linked to a dedicated GPS device. The GPS device, when activated, allows the user to monitor the live location of service providers through the platform.

[0074] Let’s consider an example: User X regularly uses cab services such as Ola, Uber, and Rapido for commuting. They have the system (100), or the platform installed on their smartphone. One day, User X books a cab, and the driver, User Y, arrives at the pickup location. Upon arrival, User X asks User Y to show their Smart ID Card. User Y presents the card, and User X scans it using the user interface module (135) on their smartphone, the system (100) Upon scanning User X verify the driver’s identity using the smart identity card issued to User Y, which includes a quick response (QR) code or a radio-frequency identification (RFID) tag. This scan immediately transfers both User X and User Y’s details to the centralized control and command center. For example, User X’s profile ID is 001234 and User Y’s profile ID is 005678. This allows both User X and User Y to be aware that their interaction is being monitored by authorities, enhancing accountability. This awareness discourages any potential wrongdoing by User Y and as well as by User X. In the event of an issue involving either User X or User Y, the police may promptly access their information to investigate. User X can only view the verification details of User Y, while the authorities have access to full information for monitoring and safety purposes. Additionally, the system (100) enables User Y's organization, such as the cab company, to verify the driver’s status through the dual-step verification module (123). If User Y works for multiple companies, such as a cab service and an NGO, both organizations can independently verify the driver's identity and role, ensuring compliance with their specific standards. Throughout the journey, the control module (140) monitors the real-time location of both the cab and User X, using global positioning system (GPS) data provided by the location-based service module (145). In the event of an emergency, the command center, managed by authorized personnel, can access detailed verification information and track the geographical position of User X and the service provider, enhancing overall security.

[0075] In one embodiment, the various functional components of the system may reside on a single computer, or they may be distributed across several computers in various arrangements. The various components of the system may, furthermore, access one or more databases, and each of the various components of the system may be in communication with one another. Further, while the components of FIG. 1 are discussed in the singular sense, it will be appreciated that in other embodiments multiple instances of the components may be employed. FIG. 3 is a block diagram of a computer or a server in accordance with an embodiment of the present disclosure. The server (200) includes processor(s) (230), and memory (210) operatively coupled to the bus (220). The processor(s) (230), as used herein, means any type of computational circuit, such as, but not limited to, a microprocessor, a microcontroller, a complex instruction set computing microprocessor, a reduced instruction set computing microprocessor, a very long instruction word microprocessor, an explicitly parallel instruction computing microprocessor, a digital signal processor, or any other type of processing circuit, or a combination thereof.

[0076] The memory (210) includes several subsystems stored in the form of executable program which instructs the processor (230) to perform the method steps illustrated in FIG. 1. The memory (210) includes a processing subsystem (105) of FIG.l. The processing subsystem (105) further has following modules: a registration module (120), an identity card generation module (125), a user interface module (135), a control module (140), and a location-based service module (145).

[0077] In accordance with an embodiment of the present disclosure, a system (100) for passenger safety and service provider management is provided. The system (100) includes a processing subsystem (105) hosted on a server. The processing subsystem (105) is configured to execute on a network to control bidirectional communications among a plurality of modules. The processing subsystem (105) includes a registration module (120). The registration module (120) configured to receive registration information and a government-approved identification document from a registrant through a user interface. The registrant is one of a user, a service provider and an organization. The registration module (120) is configured to complete a verification process using a government-approved identification method to verify the identity of the registrant. The registration module (120) configured to assign a unique identification number, login credentials, and verification status upon successful verification. The unique identification number is assigned as a profile identifier for the user, an employee identifier for the service provider, and a verification number for the organization. The processing subsystem includes a dual-step verification module (123) operatively coupled to the registration module (120). The dual-step verification module (123) is configured to enable the organization to initiate a secondary verification process for registered service providers after successfully logging in with the login credentials, by verifying the identity of the service provider. The dual-step verification module (123) is configured to assign a secondary verification status to the service provider upon successful verification by the organization. The processing subsystem (105) includes an identity card generation module (125) operatively coupled to the dual-step verification module (123). The identity card generation module (125) is configured to generate and issue a smart identity card to the service provider upon successful verification. The smart identity card includes the employee identifier, personal details, a primary photograph fixed at the time of registration and at least one of quick response code, a radio-frequency identification tag, and a near field communication tag linked to a centralized database (118) to enable real-time verification of the service provider and retrieve the verification status. The identity card generation module is configured to allow the organization to generate and issue the smart identity card for employees of the organization upon successful secondary verification process. The identity card generation module is configured to generate a user profile for the user. The user profile comprises personal information and a scanner option. The processing subsystem includes a device management module (128) operatively coupled to the identity card generation module (125). The device management module (128) is configured to allow the service provider and the organization to apply for a plurality of devices to facilitate real-time identification, verification, and tracking of the service provider and the organization. The plurality of devices is linked to the corresponding unique identification numbers assigned to the service provider and the organization. The processing subsystem (105) includes a service provider module (130) operatively coupled to the device management module (128). The service provider module (130) is configured to provide a platform for a plurality of service providers to offer corresponding services to the user, enhancing service management. The processing subsystem (105) includes a user interface module (135) operatively coupled to the service provider module (130). The user interface module (135) is configured to allow the user to log in using verified credentials for booking a plurality of services. The plurality of services includes booking services, applying location-based filter services, and receiving notifications related to service update, and booking status. The user interface module (135) is configured to enable the user to scan the at least one of quick response code, the radio -frequency identification tag, and the near field communication tag on the smart identity card using a user device to retrieve the verification status and identity of the service provider, thereby enhancing security and trust in services. The processing subsystem (105) includes a control module (140) operatively coupled to the user interface module (135). The control module (140) is configured to transmit data scanned from the user device to a centralized control and command center for real-time monitoring. The data includes the unique identification number, verification status, personal details, and service- related information of the user and the service provider. The centralized control and command center controlled by government authorities. The control module (140) is configured to store the data transmitted for monitoring real-time interactions between the user and the service provider. The control module (140) is configured to provide access to verification details to authorized personnel in case of emergencies. The control module (140) is configured to track a geographical location of the user and the service provider through a global positioning service for enhanced monitoring, enabling enhanced safety monitoring. The processing subsystem (105) includes a location-based service module (145) operatively coupled to the control module (140). The location-based service module (145) is configured to utilize the global positioning service data to match the service provider with the user based on proximity and user preferences. The location-based service module (145) is configured to notify the user when a preferred service provider is within a specified distance if location-based filters are applied, thereby ensuring enhanced passenger safety and service provider management through real-time identity verification, location tracking, and continuous monitoring.

[0078] The bus (220) as used herein refers to internal memory channels or computer network that is used to connect computer components and transfer data between them. The bus (220) includes a serial bus or a parallel bus, wherein the serial bus transmits data in bitserial format and the parallel bus transmits data across multiple wires. The bus (220), as used herein, may include but not limited to, a system bus, an internal bus, an external bus, an expansion bus, a frontside bus, a backside bus and the like.

[0079] FIG. 3(a) illustrates a flow chart representing the steps involved in a method (300) for passenger safety and service provider management in accordance with an embodiment of the present disclosure. FIG. 3(b) illustrates continued steps of the method (300) of FIG. 3(a) in accordance with an embodiment of the present disclosure. FIG. 3(c) illustrates continued steps of the method (300) of FIG. 3(b) in accordance with an embodiment of the present disclosure. The method (300) includes receiving, by a registration module, registration information and a government-approved identification document from a registrant through a user interface. The registrant is one of a user, a service provider and an organization in step 305.

[0080] The service providers may include, but are not limited to, drivers, cleaners, electricians, milk man, plumbers, vendors, and the like, each qualified and verified for their respective services. The service provider may offer one or more types of services, while the user is an individual seeking those services. The organization refers to any entity that may manage the service providers. Examples of the organization include but not limited to company, Non-Governmental Organization (NGO), school, university, institution and the like.

[0081] In one embodiment, the service provider may offer services through one organization and also be engaged in providing services for another organization. For example, the service provider might work as a driver for a company and also serve as an instructor for a disaster management organization.

[0082] The registration information includes the primary photo, , personal information such as name, father’s and mother’s names, phone numbers, email, Aadhar card, date of birth, permanent and current addresses, work profile, signature, professional history, work experience, passport, and the like.

[0083] The government-approved identification document includes but not limited to E-shram card, driver’s license, Permanent Account Number (PAN), and the like.

[0084] In an embodiment, registration information includes details such as the organization they are associated with, types of services offered (e.g., plumbing, electrical work, roofing, carpentry, heating and air conditioning, maid services, handyman solutions, carpet cleaning, appliance repair, security, CCTV installation, cable and dish installation, furniture repair, landscaping, tree removal, pest control, and other residential or commercial services), map data, payment details and the like.

[0085] It must be noted that the service provider may also register through offline modes such as Common Service Centers (CHC), Aadhar Card Centers, and the like.

[0086] The method (300) includes completing, by the registration module, a verification process using a government-approved identification method to verify the identity of the registrantin step 310. The government-approved identification method includes but not limited to one of Aadhar card verification, passport verification, E-shram Card verification, driver's license verification, Permanent Account Number verification and the like, for ensuring the identity of the user and the service provider is fully authenticated.

[0087] In one embodiment, the government-approved identification process is conducted by UIDAI or a corresponding administrative authority in accordance with government regulations. Once the registration information is received, an OTP (One-Time Password) is sent to the registered mobile number or email associated with the registrant given government-approved identification document. After entering the OTP, the registrant electronic verification (E-verification) is completed.

[0088] It must be noted that while the verification process using the government-approved identification method is mandatory for service providers, it is optional for users. However, users are encouraged to undergo verification for enhanced security and streamlined service access.

[0089] The method (300) includes assigning, by the registration module, a unique identification number, login credentials, and verification status upon successful verification. The unique identification number is assigned as a profile identifier for the user, an employee identifier for the service provider, and a verification number for the organizationin step 315. It must be noted that the terms “profile identifier,” “employee identifier,” and “verification number” may be modified in terminology based on industry standards and requirements.

[0090] In one embodiment, the verification status is visually represented by a green checkmark or right mark logo. This symbol is displayed alongside the service provider's profile.

[0091] The method includes enabling, by a dual-step verification module, the organization to initiate a secondary verification process for registered service providers after successfully logging in with the login credentials, by verifying the identity of the service provider in step 320. Thus, the system enables the organization to verify their employees, preventing unauthorized services from being provided by unverified service providers.

[0092] The method includes assigning, by the dual-step verification module, a secondary verification status to the service provider upon successful verification by the organization in step 325. In one embodiment, the dual-step verification module (123) is configured to manage scenarios where the service provider offers services to multiple organizations by conducting separate verification processes for each role. The system supports dual verification, where the service provider's identity is independently validated by each organization. For example, first by the company they work for as a driver, and then by the Non-Governmental Organization (NGO) where they serve as an instructor. This process follows each organization's specific requirements, ensuring comprehensive verification for each role, thereby maintaining the service provider’s verified status for both positions.

[0093] The method (300) includes generating and issuing, by an identity card generation module, a smart identity card to the service provider upon successful verification in step 330. It must be noted that the smart identity card is issued by the government or corresponding administrative authority based on the successful verification.

[0094] The smart identity card includes the employee identifier, personal details, a primary photograph fixed at the time of registration and at least one of quick response code, a radio-frequency identification tag, and a near field communication tag linked to a centralized database to enable real-time verification of the service provider and retrieve the verification status.

[0095] In one embodiment, the smart identity card includes terms and conditions set by the administration, which the service provider must follow.

[0096] It is noted that once the smart identity card is issued, it may also be accessed through applications such as Digi Locker for added convenience and security.

[0097] The method includes allowing, by the identity card generation module, the organization to generate and issue the smart identity card for employees of the organization upon successful secondary verification process in step 335. The method includes generating, by an identity card generation module, a user profile for the user. The user profile comprises personal information and a scanner option in step 340.

[0098] It must be noted that, The identity card generation module (125) is configured to generate a user profile for the user, wherein the user profile comprises personal information and a scanner option.

[0099] The identity card generation module (125) is configured to allow the service provider to upload a secondar photograph to capture current changes in appearance and maintain an up-to-date identity verification. In one embodiment, the secondary photograph is taken using live camera systems such as a web camera and cannot be uploaded manually which enhances security.

[0100] The method includes allowing, by a device management module, the service provider and the organization to apply for a plurality of devices to facilitate real-time identification, verification, and tracking of the service provider and the organization. The plurality of devices is linked to the corresponding unique identification numbers assigned to the service provider and the organization in step 345. The plurality of devices includes but not limited to a radio-frequency identification receiver, a display device, a global positioning service (GPS) chip device, a quick response (QR) code scanner, a near-field communication reader, a Wi-Fi - Bluetooth device and the like.

[0101] It must be noted that the GPS chip device is used by the service provider who doesn’t use smartphones. The service providers may apply for the GPS chip device with the QR code and Wi-Fi, which users may scan for verification.

[0102] In an embodiment, the radio-frequency identification receiver may include a camera for scanning QR codes. In another embodiment, the display device is linked with RFID receivers and the server, presenting user details.

[0103] The method (300) includes providing, by a service provider module, a platform for a plurality of service providers to offer corresponding services to the user, enhancing service management in step 350.

[0104] It must be noted that the service providers may offer a plurality of service providers.

[0105] The method (300) includes allowing, by a user interface module, the user to log in using verified credentials for booking a plurality of services. The plurality of services comprises booking services, applying location-based filter services, and receiving notifications related to service update, and booking status in step 355. It must be noted that the user receives verified credentials upon registering in the registration module. Now the user only has to login to platform though the user device.

[0106] The method (300) includes enabling, by the user interface module, the user to scan the at least one of quick response code, the radio-frequency identification tag, and the near field communication tag on the smart identity card using a user device to retrieve the verification status and identity of the service provider, thereby enhancing security and trust in services in step 360. Upon scanning the smart identity card, the user can access verification details such as the service provider’s name, employee identifier, and verification fields (example includes but not limited to Unique Identification Authority of India (UIDAI), Vehicle National Register (maintained by the Ministry of Road Transport and Highways, India) (VAHAN), and the like). It should be noted that only government authorities, such as the police or command center, are authorized to view the service provider’s complete details, including the service provider’s name, primary photograph, employee identifier, and verification information. Additionally, may include, but is not limited to, data from the Unique Identification Authority of India (UIDAI), Vehicle National Register (VAHAN), as well as contact information such as mobile number, phone number, permanent and present addresses, the government ID submitted during registration and the like.

[0107] It must be noted that, the user interface module utilizes a camera of the user device specifically for QR code scanning or NFC / RFID scanning feature to scan the smart identity card presented by the service provider. Upon scanning, the user interface module communicates with the centralized database to instantly retrieve and display information, such as the service provider's verification status, identity details (e.g., name, contact information, type of services offered), the unique identification number and the like.

[0108] For NFC tag, the smart identity card incorporates the NFC tag. By simply bringing the user device into proximity to the smart card, the NFC tag is activated, and the verification data is transmitted to the user’s device for display.

[0109] For RFID tag, the smart identity card is equipped with the RFID tag. The user device, embedded with an RFID reader, reads the tag, triggering the retrieval of the service provider's information.

[0110] Additionally, the user interface module includes a reporting module configured to report to a centralized control and command center in the occurrence of a mismatch between the primary photograph or the secondary photograph and the service provider. The primary photograph is the one captured during the registration process, while the secondary photograph may be an updated image provided by the service provider. In case the service provider’s current appearance does not match either of these photographs, the reporting module flags this mismatch for security reasons. Also allow the user to report the centralized control and command center in case of unsuccessful verification of the service provider.

[0111] The method (300) includes transmitting, by a control module, data scanned from the user device to a centralized control and command center for real-time monitoring. The data includes the unique identification number, verification status, personal details, and service-related information of the user and the service provider. The centralized control and command centre controlled by government authorities. in step 365.

[0112] In one embodiment, the control module records time-stamped details of when the service started and completed and the geographical location of both the user and service provider.

[0113] The method (300) includes storing, by the control module, the data transmitted for monitoring real-time interactions between the user and the service provider in step 370.

[0114] The method (300) includes providing, by the control module, access to verification details to authorized personnel in case of emergencies in step 375. The emergencies include an accident or a user feeling unsafe during the service interaction, they can report to the centralized control and command center. The centralized control and command center is run by the police or the law enforcement or security teams of that country. This allows authorities to respond quickly and take necessary actions to ensure the safety of the user.

[0115] The method (300) includes tracking, by the control module, a geographical location of the user and the service provider through a global positioning service for enhanced monitoring, enabling enhanced safety monitoring in step 380.

[0116] In one embodiment, the control module, for service providers such as drivers, the control module tracks the journey route, ensuring the user is being transported along the correct path.

[0117] In another embodiment, the control module trigger alerts if the service provider deviates from the intended route or if there are unusual delays, helping to detect any potential risks early on. The method (300) includes utilizing, by a location-based service module, the global positioning service data to match the service provider with the user based on proximity and user preferences in step 385.

[0118] The method (300) includes notifying, by the location-based service module, the user when a preferred service provider is within a specified distance if location-based filters are applied, thereby ensuring enhanced passenger safety and service provider management through real-time identity verification, location tracking, and continuous monitoring in step 390.

[0119] In one embodiment, the user may integrate their smart identity card with a built-in GPS functionality of the user device. The platform allows users to utilize the user device’s GPS to track the real-time location of service providers. For users who do not use the user device or smartphones, the smart identity card may be linked to a dedicated GPS device. The GPS device, when activated, allows the user to monitor the live location of service providers through the platform.

[0120] Various embodiments of the system and method for passenger safety and service provider management as described above offer several advantages. The registration module and identity card generation module ensure a verification process by capturing and validating essential personal information and documents, enhancing trust in service providers. The user interface module and control module facilitate real-time identity verification through QR codes, RFID, or NFC tags, increasing security. GPS tracking and real-time location monitoring by the control module and location-based service module improve safety and allow for quick emergency responses. The system supports dual verification for service providers working with multiple organizations, ensuring comprehensive validation across different roles. Location-based services match providers with users based on proximity, enhancing service efficiency and user satisfaction. The techniques described in this disclosure may be implemented, at least in part, in hardware, software, firmware, or any combination thereof. For example, various aspects of the described techniques may be implemented within one or more processors, including one or more microprocessors, digital signal processors (DSPs), application-specific integrated circuits (ASICs), field-programmable gate arrays (FPGAs), or any other equivalent integrated or discrete logic circuitry, as well as any combinations of such components. The term “processor” or “processing subsystem” may generally refer to any of the foregoing logic circuitry, alone or in combination with other logic circuitry, or any other equivalent circuitry. A control unit including hardware may also perform one or more of the techniques of this disclosure.

[0121] Such hardware, software, and firmware may be implemented within the same device or within separate devices to support the various techniques described in this disclosure. In addition, any of the described units, modules, or components may be implemented together or separately as discrete but interoperable logic devices. Depiction of different features as modules or units is intended to highlight different functional aspects and does not necessarily imply that such modules or units must be realized by separate hardware, firmware, or software components. Rather, functionality associated with one or more modules or units may be performed by separate hardware, firmware, or software components, or integrated within common or separate hardware, firmware, or software components.

[0122] It will be understood by those skilled in the art that the foregoing general description and the following detailed description are exemplary and explanatory of the disclosure and are not intended to be restrictive thereof.

[0123] While specific language has been used to describe the disclosure, any limitations arising on account of the same are not intended. As would be apparent to a person skilled in the art, various working modifications may be made to the method in order to implement the inventive concept as taught herein. The figures and the foregoing description give examples of embodiments. Those skilled in the art will appreciate that one or more of the described elements may well be combined into a single functional element. Alternatively, certain elements may be split into multiple functional elements. Elements from one embodiment may be added to another embodiment. For example, the order of processes described herein may be changed and are not limited to the manner described herein. Moreover, the actions of any flow diagram need not be implemented in the order shown; nor do all of the acts need to be necessarily performed. Also, those acts that are not dependent on other acts may be performed in parallel with the other acts. The scope of embodiments is by no means limited by these specific examples.

Claims

I CLAIM:

1. A system (100) for passenger safety and service provider management comprising: a processing subsystem (105) hosted on a server (108) and configured to execute on a network (115) to control bidirectional communications among a plurality of modules, wherein the plurality of modules comprising: characterized in that, a registration module (120) configured to: receive registration information and a government-approved identification document from a registrant through a user interface, wherein the registrant is one of a user, a service provider, and an organization; complete a verification process using a government-approved identification method to verify the identity of the registrant; and assign a unique identification number, login credentials, and verification status upon successful verification, wherein the unique identification number is assigned as a profile identifier for the user, an employee identifier for the service provider, and a verification number for the organization; a dual-step verification module (123) operatively coupled to the registration module (120), wherein the dual-step verification module (123) is configured to: enable the organization to initiate a secondary verification process for registered service providers after successfully logging in with the login credentials, by verifying the identity of the service provider; and assign a secondary verification status to the service provider upon successful verification by the organization;an identity card generation module (125) operatively coupled to the dualstep verification module (123), wherein the identity card generation module (125) is configured to: generate and issue a smart identity card to the service provider upon successful verification, wherein the smart identity card comprises the employee identifier, personal details, a primary photograph fixed at the time of registration and at least one of quick response code, a radiofrequency identification tag, and a near field communication tag linked to a centralized database (118) to enable real-time verification of the service provider and retrieve the verification status; allow the organization to generate and issue the smart identity card for employees of the organization upon successful secondary verification process; and generate a user profile for the user, wherein the user profile comprises personal information and a scanner option; a device management module (128) operatively coupled to the identity card generation module (125), wherein the device management module (128) is configured to allow the service provider and the organization to apply for a plurality of devices to facilitate real-time identification, verification, and tracking of the service provider and the organization, wherein the plurality of devices is linked to the corresponding unique identification numbers assigned to the service provider and the organization; a service provider module (130) operatively coupled to the device management module (128), wherein the service provider module (130) is configured to provide a platform for a plurality of service providers to offer corresponding services to the user, enhancing service management;a user interface module (135) operatively coupled to the service provider module (130), wherein the user interface module (135) is configured to: allow the user to log in using verified credentials for booking a plurality of services, wherein the plurality of services comprises booking services, applying location-based filter services, and receiving notifications related to service update, and booking status; and enable the user to scan the at least one of quick response code, the radio-frequency identification tag, and the near field communication tag on the smart identity card using a user device to retrieve the verification status and identity of the service provider, thereby enhancing security and trust in services; and a control module (140) operatively coupled to the user interface module (135), wherein the control module (140) is configured to: transmit data scanned from the user device to a centralized control and command centre for real-time monitoring, wherein the data comprises the unique identification number, verification status, personal details, and service-related information of the user and the service provider, wherein the centralized control and command centre controlled by government authorities; store the data transmitted for monitoring real-time interactions between the user and the service provider; provide access to verification details to authorized personnel in case of emergencies; and track a geographical location of the user and the service provider through a global positioning service for enhanced monitoring, enabling enhanced safety monitoring; anda location-based service module (145) operatively coupled to the control module (140), wherein the location-based service module (145) is configured to: utilize the global positioning service data to match the service provider with the user based on proximity and user preferences; and notify the user when a preferred service provider is within a specified distance if location-based filters are applied, thereby ensuring enhanced passenger safety and service provider management through real-time identity verification, location tracking, and continuous monitoring.

2. The system (100) as claimed in claim 1, wherein the plurality of service providers comprises professional comprising drivers, cleaners, milkman, electricians, plumbers, and vendors, each qualified and verified to the corresponding services, wherein each service provider offers one or more types of services.

3. The system (100) as claimed in claim 1, wherein the registration information comprises the primary photo, personal details comprising name, father’s name, mother’s name, phone number(s), email address, Aadhar card number, date of birth, permanent and current addresses, work profile, and signature, securely stored to protect privacy.

4. The system (100) as claimed in claim 1, wherein the government-approved identification method comprises one of Aadhar card verification, passport verification, driver's license verification and Permanent Account Number verification, for ensuring the identity of the user and the service provider is fully authenticated.

5. The system (100) as claimed in claim 1, wherein the centralized database (118) is configured to store the verification status, the information, service history, log data, and information of the service provider and the user when engaged in an interaction.

6. The system (100) as claimed in claim 1 , wherein the centralized database (118) is further configured to store the interaction details of both the service provider and the user, specifically when the service provider and the user are in proximity, traveling together, or meeting.

7. The system (100) as claimed in claim 1, wherein the identity card generation module (125) is configured to allow the service provider to upload a secondar photograph to capture current changes in appearance and maintain an up-to-date identity verification.

8. The system (100) as claimed in claim 1, wherein the plurality of devices comprises a radio-frequency identification receiver, a display device, a global positioning service chip device, a quick response code scanner, a near-field communication reader and a Wi-Fi - Bluetooth device.

9. The system (100) as claimed in claim 1, the user interface module (135) comprising a reporting module (155) configured to: report to the centralized control and command centre in the occurrence of a mismatch between the primary photograph or the secondary photograph and the service provider; and allow the user to report the centralized control and command centre in case of unsuccessful verification of the service provider.

10. A method (300) for passenger safety and service provider management comprising: characterized in that,receiving, by a registration module, registration information and a government- approved identification document from a registrant through a user interface, wherein the registrant is one of a user, a service provider, and an organization; (305) completing, by the registration module, a verification process using a government-approved identification method to verify the identity of the registrant^ 10) assigning, by the registration module, a unique identification number, login credentials, and verification status upon successful verification, wherein the unique identification number is assigned as a profile identifier for the user, an employee identifier for the service provider, and a verification number for the organization; (315) enabling, by a dual-step verification module, the organization to initiate a secondary verification process for registered service providers after successfully logging in with the login credentials, by verifying the identity of the service provider; (320) assigning, by the dual-step verification module, a secondary verification status to the service provider upon successful verification by the organization; (325) generating and issuing, by an identity card generation module, a smart identity card to the service provider upon successful verification; (330) allowing, by the identity card generation module, the organization to generate and issue the smart identity card for employees of the organization upon successful secondary verification process; (335) generating, by the identity card generation module, a user profile for the user, wherein the user profile comprises personal information and a scanner option; (340) allowing, by a device management module, the service provider and the organization to apply for a plurality of devices to facilitate real-time identification, verification, and tracking of the service provider and the organization, wherein theplurality of devices is linked to the corresponding unique identification numbers assigned to the service provider and the organization; (345) providing, by a service provider module, a platform for a plurality of service providers to offer corresponding services to the user, enhancing service management; (350) allowing, by a user interface module, the user to log in using verified credentials for booking a plurality of services, wherein the plurality of services comprises booking services, applying location-based filter services, and receiving notifications related to service update, and booking status; (355) enabling, by the user interface module, the user to scan the at least one of quick response code, the radio-frequency identification tag, and the near field communication tag on the smart identity card using a user device to retrieve the verification status and identity of the service provider, thereby enhancing security and trust in services; (360) transmitting, by a control module, data scanned from the user device to a centralized control and command centre for real-time monitoring, wherein the data comprises the unique identification number, verification status, personal details, and service-related information of the user and the service provider, wherein the centralized control and command centre controlled by government authorities; (365) storing, by the control module, the data transmitted for monitoring real-time interactions between the user and the service provider; (370) providing, by the control module, access to verification details to authorized personnel in case of emergencies; (375) tracking, by the control module, a geographical location of the user and the service provider through a global positioning service for enhanced monitoring, enabling enhanced safety monitoring; (380)utilizing, by a location-based service module, the global positioning service data to match the service provider with the user based on proximity and user preferences; and (385) notifying, by the location-based service module, the user when a preferred service provider is within a specified distance if location-based filters are applied, thereby ensuring enhanced passenger safety and service provider management through real-time identity verification, location tracking, and continuous monitoring. (390)

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