A system for automating network monitoring and operation processes
The system automates network monitoring and operation processes by integrating a server and mobile application with monitoring, operational, and AI modules, addressing manual errors and enabling real-time data analysis and network inquiries, thus enhancing operational efficiency.
Patent Information
- Authority / Receiving Office
- WO · WO
- Patent Type
- Applications
- Current Assignee / Owner
- TURKCELL TEKNOLOJI ARASTIRMA & GELISTIRME AS
- Filing Date
- 2024-12-18
- Publication Date
- 2026-06-04
AI Technical Summary
Existing systems face high volumes of manual telephone traffic and operational errors due to manual checks and interventions, with real-time data monitoring and automated processes being inadequate.
A system integrating a server and mobile application with monitoring, operational, and artificial intelligence modules to automate communication and manual processes, enabling real-time data analysis, anomaly detection, and chatbot-assisted network inquiries.
Enhances operational efficiency by automating manual processes, facilitating fiber level measurements, alarm control, and fault bulletin management, and providing real-time network status updates through a mobile application.
Smart Images
Figure TR2024051624_04062026_PF_FP_ABST
Abstract
Description
[0001] DESCRIPTION
[0002] A SYSTEM FOR AUTOMATING NETWORK MONITORING AND OPERATION PROCESSES
[0003] Technical Field
[0004] The present invention relates to a system for optimizing communication between network monitoring and field personnel and automating manual processes.
[0005] Background of the Invention
[0006] Today, in existing systems, there is a high volume of manual telephone traffic between field teams and network monitoring personnel. These processes require manual checks and interventions, leading to operational errors and time loss. Furthermore, alarm and Key Performance Indicator (KPI) checks are mostly done manually, and the data required for instant actions cannot be monitored in real time.
[0007] For this reason, considering the studies and deficiencies included in the current technique, it is understood that there is a need for a system which facilitates processes such as fiber level measurements, alarm control, management of scheduled operations and termination of fault bulletins carried out by network and field personnel through a mobile application.
[0008] The United States patent document no. US11252243B2, an application included in the state of the art, discloses a system for dynamically managing capabilities on network monitoring devices and providing a client application interface associated with a client device for a user to manage network capabilities on network monitoring devices. A computer included in the said invention may include a client application that enables a user to dynamically manage the network capabilities of one or more network monitoring devices through the computer. The client application may be a standalone application, such as a mobile application, that communicates with an interface module on the server. In other embodiments, the client application may be web browser that communicates with a website on the server. The user may also use the client application to register as a customer, register the network monitoring devices, register authorized users, purchase or rent network capabilities, select rental periods for the rented network capabilities, assign or reassign network capabilities to the network monitoring devices, disable network capabilities. In certain embodiments, the computer may also communicate with one or more of the network monitoring devices.
[0009] Summary of the Invention
[0010] An object of the present invention is to realize a system developed with the aim of optimizing communication between network monitoring and field personnel and automating manual processes.
[0011] Another object of the present invention is to realize a system developed with the aim of facilitating processes such as fiber level measurements, alarm control, management of scheduled operations and termination of fault bulletins carried out by network and field personnel through a mobile application.
[0012] A further object of the present invention is to realize a system developed with the aim of enabling operators to work more efficiently and faster in the field by performing automatic checks of alarms and key performance indicators occurring on the network through a mobile application.
[0013] A further object of the present invention is to realize a system developed with the aim of answering questions regarding the network status through a chatbot through artificial intelligence integration.
[0014] Detailed Description of the Invention “A System for Automating Network Monitoring and Operation Processes” realized to fulfil the objectives of the present invention is shown in the figure attached, in which:
[0015] Figure-1 is a schematic view of the inventive system.
[0016] The components illustrated in the figure are individually numbered, where the numbers refer to the following:
[0017] 1. System
[0018] 2. Server
[0019] 3. Mobile Application
[0020] 3.1. Monitoring Module
[0021] 3.2. Operational Module
[0022] 3.3. Artificial Intelligence Module
[0023] E. Electronic Device
[0024] K. User
[0025] The inventive system (1) system developed with the aim of optimizing communication between network monitoring and field personnel and automating manual processes comprises at least one server (2) which is configured to establish connection with the electronic device (E) by using any communication protocol; to transmit data on the mobile network and the fixed network; to access the login request of the user (K); to transmit the login request of the user (K) to the authentication process and to enable the authentication of the identity of the user (K); and to assign a “Token” to the user (K) that enables the user (K) to verify his / her session and perform further actions securely when the authentication is successful; and at least one mobile application (3) which is configured to run the monitoring module (3.1), operational module (3.2) and artificial intelligence module (3.3) thereon; to gather data from the network and customer services with a five-minute delay through the monitoring module (3.1) running thereon; to analyze these data; to process them for anomaly detection; to provide the analysis to be made on the basis of province, district and region to the user (K); and to generate warnings in possible anomalies or critical situations; to use the anomaly detections performed through the operational module (3.2) running thereon in decision-making processes; to enable users (K) to ask their questions regarding the network through a chatbot via the artificial intelligence module (3.3) running thereon.
[0026] The server (2) included in the inventive system (1) is configured to establish connection with the electronic device (E) by using any communication protocol included in the state of art and to establish communication with the mobile application (3) run on the electronic device (E) through this established connection. The server (2) is configured to transmit data on the mobile network and the fixed network to the mobile application (3). The server (2) is configured to access the login request of the user (K) through the mobile application (3); to transmit the login request of the user (K) to the authentication process; and to enable the identity of the user (K) to be verified. The server (2) is configured to access the login verification code of the user (K) through the mobile application (3) and to request a “Token” with this code. The server (2) is configured to assign a “Token” to the user (K) that enables the user (K) to verify his / her session and perform further actions securely when the authentication is successful. The server (2) is configured to perform a user query request with the “Token” information received from the user (K) and to store this information for the session. The server (2) is configured to use the telephone number information of the user (K) for verification and authorization processes. The server (2) is configured to check the authorizations of the user (K) and to audit the access and operation rights of the user (K). The server (2) is configured to request a “Token” for the user (K) when the authentication and authorization of the user (K) is successfully completed, thereby verifying that the user (K) is authorized. The server (2) is configured to access actions performed by the user (K) through the mobile application (3). The server (2) is configured to transmit the data requests of the user (K) to the modules running within the mobile application (3).
[0027] The mobile application (3) included in the inventive system (1) is configured to be run on the electronic device (E). The mobile application (3) is configured to enable the user (K) to enter a telephone number to log in and initiate a login request on at least one interface. The mobile application (3) is configured to enable the user (K) to enter the login verification code on at least one interface. The mobile application (3) is configured to access data on the mobile network and the fixed network.
[0028] The mobile application (3) included in the inventive system (1) is configured to run the monitoring module (3.1), operational module (3.2) and artificial intelligence module (3.3) thereon. The monitoring module (3.1) running on the mobile application (3) is configured to gather data from the network and customer services with a five-minute delay; to analyze these data; to process them for anomaly detection; to provide the analysis to be made on the basis of province, district and region to the user (K); and to generate warnings in possible anomalies or critical situations. The operational module (3.2) running on the mobile application (3) is configured to use the anomaly detections performed in decision-making processes; to enable field teams to perform operational operations; to check alarm and Key Performance Indicator (KPI) data when a fault bulletin is desired to be closed; to automatically complete the process after the correction is verified; and to enable similar automatic checks to be performed before planned works are initiated. The artificial intelligence module (3.3) running on the mobile application (3) is configured to enable users (K) to ask questions regarding the network through a chatbot; to enable the chatbot to provide solution suggestions by using information received from fault bulletins, alarm data and other documents and to answer realtime questions by benefiting from network data. Industrial Application of the Invention
[0029] By means of the mobile application (3) included in the inventive system (1), it is enabled to optimize communication between network monitoring and field personnel and automate manual processes; to facilitate processes such as fiber level measurements, alarm control, management of scheduled operations and termination of fault bulletins carried out by network and field personnel through a mobile application; to enable operators to work more efficiently and faster in the field by performing automatic checks of alarms and key performance indicators occurring on the network through a mobile application; to answer questions regarding the network status through a chatbot through artificial intelligence integration.
[0030] Within these basic concepts; it is possible to develop various embodiments of the inventive “A System (1) for Automating Network Monitoring and Operation
[0031] Processes”; the invention cannot be limited to examples disclosed herein and it is essentially according to claims.
Claims
CLAIMS1. A system (1) developed with the aim of optimizing communication between network monitoring and field personnel and automating manual processes; characterized by at least one server (2) which is configured to establish connection with the electronic device (E) by using any communication protocol; to transmit data on the mobile network and the fixed network; to access the login request of the user (K); to transmit the login request of the user (K) to the authentication process and to enable the authentication of the identity of the user (K); and to assign a “Token” to the user (K) that enables the user (K) to verify his / her session and perform further actions securely when the authentication is successful; and- at least one mobile application (3) which is configured to run the monitoring module (3.1), operational module (3.2) and artificial intelligence module (3.3) thereon; to gather data from the network and customer services with a five-minute delay through the monitoring module (3.1) running thereon; to analyze these data; to process them for anomaly detection; to provide the analysis to be made on the basis of province, district and region to the user (K); and to generate warnings in possible anomalies or critical situations; to use the anomaly detections performed through the operational module (3.2) running thereon in decision-making processes; to enable users (K) to ask their questions regarding the network through a chatbot via the artificial intelligence module (3.3) running thereon.
2. A system (1) according to Claim 1; characterized by the server (2) which is configured to establish connection with the electronic device (E) by using any communication and to establish communication with the mobile application (3) run on the electronic device (E) through this established connection.
3. A system (1) according to Claim 1 or 2; characterized by the server (2) which is configured to transmit data on the mobile network and the fixed network to the mobile application (3).
4. A system (1) according to any one of the preceding claims; characterized by the information server (2) which is configured to access the login request of the user (K) through the mobile application (3); to transmit the login request of the user (K) to the authentication process; and to enable the identity of the user (K) to be verified.
5. A system (1) according to any one of the preceding claims; characterized by the server (2) which is configured to access the login verification code of the user (K) through the mobile application (3) and to request a “Token” with this code.
6. A system (1) according to any one of the preceding claims; characterized by the server (2) which is configured to assign a “Token” to the user (K) that enables the user (K) to verify his / her session and perform further actions securely when the authentication is successful.
7. A system (1) according to any one of the preceding claims; characterized by the server (2) which is configured to perform a user query request with the “Token” information received from the user (K) and to store this information for the session.
8. A system (1) according to any one of the preceding claims; characterized by the server (2) which is configured to use the telephone number information of the user (K) for verification and authorization processes.
9. A system (1) according to any one of the preceding claims; characterized by the server (2) which is configured to check the authorizations of the user (K) and to audit the access and operation rights of the user (K).
10. A system (1) according to any one of the preceding claims; characterized by the server (2) which is configured to request a “Token” for the user (K) when the authentication and authorization of the user (K) is successfully completed, thereby verifying that the user (K) is authorized.
11. A system (1) according to any one of the preceding claims; characterized by the server (2) which is configured to access actions performed by the user (K) through the mobile application (3).
12. A system (1) according to any one of the preceding claims; characterized by the server (2) which is configured to transmit the data requests of the user (K) to the modules running within the mobile application (3).
13. A system (1) according to any one of the preceding claims; characterized by the mobile application (3) which is configured to be run on the electronic device (E).
14. A system (1) according to any one of the preceding claims; characterized by the mobile application (3) which is configured to enable the user (K) to enter a telephone number to log in and initiate a login request on at least one interface.
15. A system (1) according to any one of the preceding claims; characterized by the mobile application (3) which is configured to enable the user (K) to enter the login verification code on at least one interface.
16. A system (1) according to any one of the preceding claims; characterized by the mobile application (3) which is configured to access data on the mobile network and the fixed network.
17. A system (1) according to any one of the preceding claims; characterized by the mobile application (3) which is configured to run the monitoring module (3.1), operational module (3.2) and artificial intelligence module (3.3) thereon.
18. A system (1) according to any one of the preceding claims; characterized by the mobile application (3) which is configured to gather data from the network and customer services with a five-minute delay; to analyze these data; to process them for anomaly detection; to provide the analysis to be made on the basis of province, district and region to the user (K); and to generate warnings in possible anomalies or critical situations through monitoring module (3.1) running thereon.
19. A system (1) according to any one of the preceding claims; characterized by the mobile application (3) which is configured to use the anomaly detections performed in decision-making processes; to enable field teams to perform operational operations; to check alarm and Key Performance Indicator (KPI) data when a fault bulletin is desired to be closed; to automatically complete the process after the correction is verified; and to enable similar automatic checks to be performed before planned works are initiated through the operational module (3.2) running thereon.
20. A system (1) according to any one of the preceding claims; characterized by the mobile application (3) which is configured to enable users (K) to ask questions regarding the network through a chatbot; to enable the chatbot to provide solution suggestions by using information received from fault bulletins, alarm data and other documents and to answer real-time questions by benefiting from network data through the artificial intelligence module (3.3) running thereon.