Method and system for emergency response management

Abstract

A method and system for emergency response management is disclosed. A digital QR code is received from a user device, where the QR code is linked to a subscriber of an emergency response system. A user of the user device is prompted to confirm an occurrence of an emergency, and a location of the user device is retrieved upon confirmation. A series of automated communications are triggered to recommended emergency service providers and one or more emergency contacts linked to the QR code. An emergency message, including a location of the subscriber, is sent to the one or more emergency contacts, while the user is prompted to capture real-time photographs or videos. Using a medical history of the subscriber and real-time photographs or videos, a medical condition of the subscriber is identified, an ambulance category is recommended, and routed to the subscriber, and hospitals are recommended.

Description

[0001] S VAST-001

[0002] METHOD AND SYSTEM FOR EMERGENCY RESPONSE MANAGEMENT PRIORITY STATEMENT

[0003] The present application claims priority under Section 54 of the Indian Patents Act, 1970 (as amended) to Indian patent application number 202441089096 titled “A One Stop Emergency Response System” filed on 18 November 2024, the entire contents of which are incorporated herein by reference.

[0004] FIELD

[0005] The present disclosure relates to emergency response services. More particularly the present invention relates to a system and method for providing emergency response management through a unified action, such as a single click or QR code scan.

[0006] BACKGROUND

[0007] In the realm of current technologies, emergency response systems typically focus on distinct aspects of emergency management, such as notifying emergency contacts, dispatching ambulances, or directing to nearby medical facilities. The current emergency response systems often require multiple steps or interactions, which can be time-consuming and inefficient during emergencies when every second counts. For instance, existing solutions may allow for the activation of emergency contacts or dispatch of emergency services as separate actions, and do not possess the capability to intelligently determine the most appropriate medical facility based on the real-time medical needs of the patient. This deficiency underscores a significant gap in the ability to provide timely and integrated emergency care.

[0008] Moreover, conventional emergency response systems lack the sophistication needed to assess the severity of a patient's condition in real-time to ensure that the ambulance dispatched is adequately equipped for the patient's needs, such as Basic Life Support or Critical Care Transport. This limitation can lead to significant delays in providing necessarySVAST_01

[0009] medical attention, potentially exacerbating the patient's condition or resulting in preventable fatalities.

[0010] For example, Patent Application No. US20240372938A1, titled "Systems & Methods for Automated Emergency Response," outlines a method for enhancing emergency communications through an emergency management system. The patent discloses steps including identifying users potentially affected by emergencies, providing an emergency response application to emergency service providers (ESP) featuring an incident list and interactive map, enabling ESPs to initiate communications with users, and managing interactions through visual indicators and autonomous communication sessions. However, while it facilitates initial emergency communication and information extraction, this patent application falls short of meeting the objectives of the present invention as it does not include a system that recommends specific ambulances and medical centers or hospitals based on a real-time analysis of a patient's medical condition, a critical component for ensuring timely and effective emergency medical responses.

[0011] In another prior art publication, US Patent No. US9866673B2 titled “Methods and systems of managing accident communications over a network” discloses systems and methods designed to detect accidents, collect, process, and distribute accident-related data which may include location information, accident image information from cameras or mobile devices, barcode location identification, and barcode decoding. It also details an optional feature where emergency contacts of a user involved in an accident may be automatically notified upon detection of the accident. This is facilitated by a system that can automatically transmit notifications to specified contacts via an emergency contact user interface, providing detailed information such as a map of the precise location of the event, the user's name, the time the notification was transmitted or received, and a contact control to initiate a voice call to the user. However, this patent does not address the object of the present invention, which is to provide an integrated system that not only notifies emergency contacts but also recommends specific ambulances and medical centers or hospitals based on a real-time analysis of the patient's medical condition. This capability is crucial for ensuring that theSVAST_01

[0012] emergency response is not only timely but also appropriately equipped to handle the specific medical needs of the patient, a feature lacking in the disclosed patent.

[0013] Furthermore, there is a notable absence in the integration of emergency notifications to family and friends, emergency medical dispatch, and financial assistance for medical treatment into a seamless operational flow. Existing products offer fragmented solutions that address only parts of the emergency response process and fail to provide a holistic system that manages these functions simultaneously and efficiently. Given these challenges, there is a clear and pressing need for an improved system that can initiate multiple critical emergency response actions through a single command. Such a system would significantly enhance the speed and coordination of emergency responses, thereby potentially improving patient outcomes by minimizing delays and ensuring that medical care is both prompt and appropriate.

[0014] Hence there is a need for an alternative and improvised method and system for emergency response management. Accordingly, an improved method and system for catering to emergency response management is proposed.

[0015] OBJECT OF THE INVENTION

[0016] The primary objective of this invention is to develop an emergency response system that simplifies the process of managing various emergency services through a single action, such as a one-click or one-scan solution, enhancing the speed and efficiency of emergency responses.

[0017] A further objective is to integrate this system with real-time medical assessment tools to instantly evaluate the medical condition of an emergency victim and determine the most suitable medical facility equipped to handle the specific medical needs, thereby optimizing patient outcomes.

[0018] Another objective is to ensure that the type of ambulance dispatched matches the immediate medical requirements of the patient, minimizing the risk of inadequate care during transit.SVAST_01

[0019] SUMMARY

[0020] The following summary is illustrative only and is not intended to be in any way limiting. In addition to the illustrative aspects, example embodiments, and features described, further aspects, example embodiments, and features, will become apparent by reference to the drawings and the following detailed description.

[0021] According to an embodiment of the present disclosure, a method for emergency response management is disclosed. The method aims to provide emergency services like ambulance, and medical aid to people who enrol as subscribers to an emergency response system. The method begins with the activation of a QR code for a subscriber upon their enrolment into the emergency response system. Enrolment can include the subscriber purchasing a QR code. In an embodiment, the QR code is printed on a tangible material comprising at least one of a card, paper, silicon band or sticker. The tangible medium can be attachable to an object or a person, for example, a key chain, neck band, necklace and the like. In another embodiment, the QR code is digitally stored within an electronic device (for example, a mobile phone). Activating of the QR code can include associating the QR code with a unique token and subscriber identification credentials, which include a name of the subscriber, an email ID, a date of birth, a social security number, a driver’s license number, a medical ID, a medical insurance ID, a phone number or a combination thereof. This comprehensive profiling enables personalized and swift access to emergency services.

[0022] This activation allows the subscriber to select a subscription plan that utilizes the QR code, facilitating access to emergency services. Each plan is preloaded with a predetermined amount of money, earmarked for covering various emergency-related expenses such as emergency services, hospitalization, medical treatment, and even death cover. In an alternate embodiment, the subscription plan can be preloaded within the QR code and is included within the purchase price of the QR code. In such embodiment, the subscription plan is automatically activated upon linking the QR code with the subscriber identification credentials.SVAST_01

[0023] Following the selection of a subscription plan, the method involves the reception of a plurality of information associated with the subscriber. This plurality of information includes details such as a medical history of the subscriber, medical insurance plans, and contact details of one or more emergency contacts related to the subscriber. The one or more emergency contacts can include people the subscriber chooses to be contacted when emergency strikes. Example of an emergency contact can include family members and friends. Once collected, this information is systematically stored on the server, where it is directly linked to the activated QR code. This linkage ensures that the plurality of information is readily accessible and can be quickly utilized in the event of an emergency, optimizing the response time and the efficiency of the emergency services provided. Post activation, the QR code is stored within a user device (e.g. a mobile device) of the subscriber. Alternatively, the QR code that is printed on the paper or sticker, can be pasted on an object (e.g. car ) or on the body of the subscriber for future use. The use of the QR code is explained hereinbelow.

[0024] In an event of an emergency, example an accident of the subscriber or lapse of a medical abnormality, a digital copy of the QR code is sent to the server from a user device. There are multiple scenarios in which the digital copy of the QR code is received by the server from the user device. In an embodiment, the digital copy of the QR code is an image of the QR code stored in the user device and is communicated to the server when the subscriber triggers an emergency application operating on the user device. The emergency application is triggered by a call icon provisioned on a screen of the user device. For example, when the subscriber meets with an accident, the subscriber can reach out to the user device (e.g. a mobile device) and click on an emergency call icon, that triggers communication of the digitally stored QR code within the user device to the server. In another embodiment, the digital copy of the QR code is a scanned image of the QR code captured on the user device by scanning the QR code displayed on a physical medium. For example, the QR code can be on a sticker that is stuck on the vehicle of the subscriber, and the subscriber can scan the QR code using the user device (e.g. mobile phone). In an example, where the subscriber is in a bad condition and is unable to move or is unconscious or is in someway incapacitated toSVAST_01

[0025] communicate, a bystander present at the location of the subscriber can also scan the QR code using his / her own mobile phone (the user device). Hence, the user device can belong to either the subscriber or the bystander depending on the situation.

[0026] In the server the QR code is linked to the subscriber. Typically, the QR code is linked to a plurality of details of the subscriber during the activation of the QR code. Hence, upon receiving the QR code, the server can fetch the plurality of details of the subscriber such as identification credentials, medical history, contacts of friends and family, subscription plan and the like. Further, upon receiving the QR code, the server can communicate with the user device and prompt the user of the user device to confirm occurrence of the emergency with respect to the subscriber at the location from where the QR code is transmitted to the server. This prompt is designed to ensure that the QR code is transmitted to the server only in genuine emergency situations and not accidentally or due to the user’s curiosity or playfulness. By implementing safeguards, such as requiring deliberate actions (e.g., pressing an emergency button, confirming intent through a multi-step process, or verifying identity), the system minimizes the risk of false or unnecessary activations. This approach ensures that the QR code transmission serves its intended purpose of responding to emergencies while avoiding misuse or unintended triggers. Upon receiving a confirmation of the emergency from the user device, the server is configured to retrieve a live location of the user device using GPS. This process operates on the understanding that the user device is located at the same place as the subscriber. Hence, when the server receives confirmation of the emergency from the user device, it automatically retrieves the live GPS location of the user device to determine the subscriber's real-time position. This ensures that emergency services or responders can accurately locate the subscriber, as the user device is presumed to be physically with them, enabling swift and efficient response without requiring further action from the user and / or the subscriber.

[0027] Accordingly, an automated series of communications are triggered by the server to recommended emergency service providers and one or more emergency contacts of the subscriber that are linked with the QR code. Typically, the server triggers the automatedSVAST_01

[0028] series of communications to ensure timely assistance. One set of communications are directed to the recommended emergency service providers (such as ambulance services, police, or fire departments) and another set of communications to the one or more emergency contacts of the subscriber, which are linked to the QR code. The server is programmed to use the information encoded in the QR code to identify appropriate contacts within the one or more emergency contacts and the recommended emergency service providers, ensuring that the real-time location of the subscriber and emergency details are promptly shared. This automation streamlines the response process, ensuring critical parties are notified without delay.

[0029] For instance, if the subscriber has listed emergency contacts such as family members in the United States, friends in India, and others in the United Kingdom, and the subscriber meets with an accident in India, the server would use the subscriber's real-time location to identify and notify the most relevant contacts. In this case, the server would prioritize friends residing in India and the family members in the United States while excluding friends in the United Kingdom, as they are less likely to provide immediate assistance. This approach ensures that emergency alerts are directed first to contacts who are geographically or practically positioned to help, optimizing the efficiency and relevance of the notifications.

[0030] When the server receives the digital copy of the QR code from the user device, the subscriber of the user device is prompted to confirm the occurrence of an emergency at a location of the user device from where the QR code was transmitted. Upon receiving confirmation of the emergency, the server retrieves the location of the user device. Subsequently, the method triggers an automated series of communications directed towards both recommended emergency services and the one or more emergency contacts associated with the QR code of the subscriber. This includes sending an emergency message that provides details about the subscriber and the emergency situation to the one or more emergency contacts. The subscriber is also prompted to capture one or more real-time photographs and videos of the subscriber.SVAST_01

[0031] The series of communications triggered by the server are explained in further detail as follows. In one embodiment, the server sends an emergency message to the subscriber's emergency contacts, which includes both the real-time location of the subscriber and details about the occurrence of the emergency. The real-time location shared in the message is typically the location of the user device, as it is presumed that the user device is at the same location or is with the subscriber during the emergency. This ensures that one or more emergency contacts receive accurate and timely information about the subscriber's situation and location, enabling them to respond effectively.

[0032] Further, the user is prompted to capture one or more real-time photographs and videos, hereinafter referred to as media, of the subscriber. Upon receiving one or more real-time photographs and videos from the user device, the server analyzes the media to identify the subscriber's medical condition, which may include details such as the type of injury (e.g., a fracture, burn, or wound), the severity of the injury (e.g., minor, moderate, or critical), or any medical abnormality (e.g., signs of unconsciousness, bleeding, or other physical distress). In addition to analyzing the media, the server also incorporates the subscriber's medical history, which was stored on the server when the QR code was activated. This medical history provides crucial context, such as pre-existing conditions, allergies, or chronic illnesses, and helps the server make a more accurate assessment of the subscriber's current medical condition.

[0033] In an embodiment, the real-time photographs and videos are analyzed using a trauma detection module, which is trained using a machine learning model. This machine learning model is trained on a large dataset of photographs and videos of multiple individuals to recognize patterns and indicators associated with various types and severities of medical conditions. The training process includes associating these visual indicators with specific medical conditions while factoring in each individual's medical history, such as pre-existing conditions or chronic illnesses. By leveraging this training, the trauma module canSVAST_01

[0034] accurately assess the type and severity of the subscriber's medical condition in real time, enabling precise recommendations for emergency services and care.

[0035] By combining the real-time analysis of the media (e.g., photographs and videos) with the medical history of the subscriber, the server is able to accurately identify the medical condition of the subscriber. Based on the identified medical condition, the server can recommend an appropriate ambulance category from a plurality of ambulance categories. Examples of the plurality of ambulance categories include road ambulances, air ambulances, and drone ambulances, and wherein the ambulance is selected based on a fastest available response option dictated by the medical condition of the subscriber and a location severity. For example, the system might determine whether the situation requires a basic life support ambulance, an advanced life support ambulance, or a specialized ambulance equipped for specific medical needs, such as trauma care or cardiac emergencies.

[0036] The method further includes routing an ambulance to the subscriber's location by selecting an ambulance from the recommended ambulance category. The ambulance is chosen based on a proximity to the subscriber, ensuring that the ambulance is the nearest available from a plurality of ambulances within the recommended ambulance category. Additionally, the method includes recommending one or more hospitals to both the ambulance and the user device, based on factors such as proximity to the location where the subscriber is and the identified medical condition of the subscriber. The one or more recommended hospitals and the selected ambulance collectively form the recommended emergency services, ensuring a coordinated and efficient response tailored to the subscriber's specific situation and needs.

[0037] The method further includes guiding the ambulance to a hospital selected from the recommended hospitals. The selection of the hospital can be made by one or more of the subscriber, the ambulance personnel, or an emergency contact, depending on the situation. Upon arrival at the hospital, the system facilitates cashless provisioning of emergency care, services, hospitalization, and medical treatment for the subscriber, based on theirSVAST_01

[0038] subscription plan. Additionally, the system automates the registration of the subscriber as a patient in the hospital, ensuring a seamless admission process and allowing the subscriber to receive prompt medical attention without administrative delays. The subscriber’s details, including user credentials (such as name, contact information, and identification details) and medical history, which are required to complete the admission form for hospitalizing the subscriber, are automatically retrieved from the server. This eliminates the need for manual data entry during critical moments and ensures that the hospital has accurate and comprehensive information about the subscriber. By providing pre-filled admission forms, the system streamlines the registration process, enabling faster admission and allowing medical staff to focus on delivering timely and appropriate care to the subscriber. This integrated approach streamlines the emergency response and ensures that all necessary services are efficiently coordinated.

[0039] The method further includes communicating status updates of the subscriber to the one or more emergency contacts at periodic time intervals. The status updates include details such as the identified medical condition, contact information of the ambulance routed to the subscriber’s location, the one or more recommended hospitals, and the real-time location of both the ambulance and the subscriber. This ensures that the one or more emergency contacts are kept informed throughout the response process. Additionally, the method allows for receiving feedback from the one or more emergency contacts, which could include additional instructions or approvals for certain actions. Furthermore, the system facilitates communication between each of the one or more emergency contacts and the emergency response team, enabling real-time coordination, sharing of critical information, and addressing any concerns raised by the contacts during the emergency response process. This integrated approach ensures seamless collaboration among all stakeholders involved.

[0040] According to another embodiment, a system for emergency response management is proposed. The system includes a communication interface that is configured to perform several key tasks. First, the communication interface, receives a digital copy of a QR code from a user device, where the QR code is linked to a subscriber of the emergency responseSVAST_01

[0041] system. Upon receiving the QR code, the communication interface prompts the user of the device to confirm the occurrence of an emergency concerning the subscriber at the location from which the QR code was transmitted to the server. Once confirmation of the emergency is received, the system retrieves the location of the user device. The communication interface then communicates an emergency message regarding the subscriber and the occurrence of the emergency to one or more emergency contacts linked to the QR code. Additionally, the communication interface prompts the user to capture one or more real-time photographs and videos of the subscriber to assist in evaluating the situation.

[0042] The system also includes a trauma module that is responsible for analyzing the subscriber’s condition. The trauma module identifies the medical condition of the subscriber based on the one or more real-time photographs and videos received through the communication interface, along with the medical history of the subscriber, which is retrieved from a database coupled to the trauma module. The identified medical condition may include the type of injury, the severity of the injury, or any medical abnormalities. Based on this analysis, the trauma module recommends an appropriate ambulance category from a plurality of ambulance categories. It also recommends one or more hospitals based on factors such as the proximity to the subscriber’s location and the identified medical condition.

[0043] Additionally, the system features a location tracking module to coordinate the ambulance and hospital services. The location tracking module routes an ambulance to the subscriber’s location, selecting the ambulance from the recommended ambulance category and ensuring it is the nearest available option within the recommended ambulance category. Once the subscriber is picked up, the location tracking module guides the ambulance to a hospital selected from the one or more recommended hospitals.

[0044] The communication interface is configured to communicate status updates at periodic time intervals regarding the subscriber to the one or more emergency contacts. The status updates include key information, such as the identified medical condition of the subscriber, the contact details of the ambulance routed to their location, the list of one or moreSVAST_01

[0045] recommended hospitals, and the real-time location of both the ambulance and the subscriber. By providing the status updates at regular intervals, the system ensures that the one or more emergency contacts are kept informed throughout the response process, enabling them to stay aware of the subscriber’s situation and the progress of the emergency services. The communication interface allows for real-time coordination during emergencies by receiving feedback from one or more emergency contacts and establishing communication between them and the emergency response team. This feature ensures that emergency contacts can actively participate in the response process by providing instructions or approvals and maintaining direct communication with the response team to exchange critical information, enabling efficient management of the situation.

[0046] The system further ensures that once the subscriber is picked up by the ambulance, the ambulance is guided to a hospital selected from the recommended hospitals. The selection of the hospital can be made by one or more of the subscriber, the ambulance personnel, or an emergency contact, depending on the situation. Upon arrival at the hospital, the system facilitates cashless provisioning of emergency care, services, hospitalization, and medical treatment for the subscriber, based on their subscription plan. Additionally, the system automates the registration of the subscriber as a patient in the hospital, ensuring a seamless admission process and allowing the subscriber to receive prompt medical attention without administrative delays. This integrated approach streamlines the emergency response and ensures that all necessary services are efficiently coordinated.

[0047] The location tracking module is further configured to track a real-time location of the ambulance, a real-time location of the subscriber, and a real-time location of the one or more emergency contacts. This ensures continuous monitoring of all key participants involved in the emergency response process. Additionally, the location tracking module facilitates the communication of the real-time location of the ambulance, the real-time location of the subscriber, and the real-time location of the one or more emergency contacts to the necessary recipients, such as emergency response teams, hospital staff, and otherSVAST_01

[0048] stakeholders. This functionality ensures effective coordination, enabling all parties to remain informed and act promptly to provide assistance.

[0049] The system also includes a subscription module that is configured to manage the registration of a plurality of subscribers who purchase a unique QR code to avail of the emergency response services offered by the system. The subscription module activates the unique QR code for each subscriber at the time of enrolment into the system. During this process, the subscription module associates the unique QR code with a unique token and the identification credentials of each subscriber. The identification credentials may include one or more of a name of the subscriber, an email ID, a date of birth, a social security number, a driver’s license number, a medical ID, a medical insurance ID, a phone number and such unique identification number.

[0050] The subscription module further enables the each subscriber to select a subscription plan tailored for emergency services. Each subscription plan is preloaded with a predetermined amount of money to cover potential emergency-related expenses, including hospitalization, medical treatment costs, and death coverage. The subscription module also receives and stores a variety of information associated with each subscriber, which is securely stored in a database and linked to the unique QR code. This information includes the subscriber's medical history, medical insurance details, and one or more emergency contacts. By maintaining this comprehensive data, the system ensures that the emergency response services are fully customized and efficiently provisioned for each subscriber when needed.

[0051] These and other embodiments of the present disclosure are discussed in further detail hereinbelow.

[0052] BRIEF DESCRIPTION OF THE FIGURES

[0053] These and other features, aspects, and advantages of the example embodiments will become better understood when the following detailed description is read with reference to theSVAST_01

[0054] accompanying drawings in which like characters represent like parts throughout the drawings, wherein:

[0055] FIG. 1A illustrates a block diagram of a system for emergency response management, according to an example embodiment;

[0056] FIG. IB illustrates a block diagram of a portion of a database of the system of FIG. 1A for emergency response management, according to an example embodiment;

[0057] FIG. 2A illustrates an environment in which communication between a subscriber and the system for emergency response management occurs in an event of an emergency, according to an example embodiment;

[0058] FIG. 2B illustrates an environment in which communication between a subscriber and the system for emergency response management occurs in an event of an emergency, according to an example embodiment;

[0059] FIG. 3 illustrates an environment in which an emergency service provider is routed to a subscriber in the event of the emergency illustrated in FIG. 2B;

[0060] FIG. 4 is a flowchart illustrating a method of emergency response management, according to an example embodiment; and

[0061] FIGs. 5A-5D is a flowchart illustrating a method of emergency response management, according to an example embodiment.

[0062] DETAILED DESCRIPTION OF EXAMPLE EMBODIMENTS

[0063] The drawings are to be regarded as being schematic representations and elements illustrated in the drawings are not necessarily shown to scale. Rather, the various elements are represented such that their function and general purpose become apparent to a person skilled in the art. Any connection or coupling between functional blocks, devices, components, or other physical or functional units shown in the drawings or described herein may also beSVAST_01

[0064] implemented by an indirect connection or coupling. A coupling between components may also be established over a wireless connection. Functional blocks may be implemented in hardware, firmware, software, or a combination thereof.

[0065] Various example embodiments will now be described more fully with reference to the accompanying drawings in which only some example embodiments are shown. Specific structural and functional details disclosed herein are merely representative for purposes of describing example embodiments. Example embodiments, however, may be embodied in many alternate forms and should not be construed as limited to only the example embodiments set forth herein.

[0066] Accordingly, while example embodiments are capable of various modifications and alternative forms, example embodiments are shown by way of example in the drawings and will herein be described in detail. It should be understood, however, that there is no intent to limit example embodiments to the particular forms disclosed. On the contrary, example embodiments are to cover all modifications, equivalents, and alternatives thereof. Similarly, like numbers refer to like elements throughout the description of the figures.

[0067] Before discussing example embodiments in more detail, it is noted that some example embodiments are described as processes or methods depicted as flowcharts. Although the flowcharts describe the operations as sequential processes, many of the operations may be performed in parallel, concurrently or simultaneously. In addition, the order of operations may be re-arranged. The processes may be terminated when their operations are completed but may also have additional steps not included in the figure. The processes may correspond to methods, functions, procedures, subroutines, subprograms, etc.

[0068] Specific structural and functional details disclosed herein are merely representative for purposes of describing example embodiments. Inventive concepts may, however, be embodied in many alternate forms and should not be construed as limited to only the example embodiments set forth herein.SVAST_01

[0069] It will be understood that, although the terms first, second, etc. may be used herein to describe various elements, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, a first element could be termed a second element, and similarly, a second element could be termed a first element, without departing from the scope of example embodiments. As used herein, the term "and / or" includes any, and all combinations of one or more of the associated listed items. The phrase "at least one of" has the same meaning as "and / or".

[0070] Further, although the terms first, second, etc. may be used herein to describe various elements, components, regions, layers and / or sections, it should be understood that these elements, components, regions, layers and / or sections should not be limited by these terms. These terms are used only to distinguish one element, component, region, layer, or section from another region, layer, or section. Thus, a first element, component, region, layer, or section discussed below could be termed a second element, component, region, layer, or section without departing from the scope of inventive concepts.

[0071] Spatial and functional relationships between elements (for example, between modules) are described using various terms, including “connected,” “engaged,” “interfaced,” and “coupled.” Unless explicitly described as being “direct,” when a relationship between first and second elements is described in the above disclosure, that relationship encompasses a direct relationship where no other intervening elements are present between the first and second elements, and also an indirect relationship where one or more intervening elements are present (either spatially or functionally) between the first and second elements. In contrast, when an element is referred to as being "directly” connected, engaged, interfaced, or coupled to another element, there are no intervening elements present. Other words used to describe the relationship between elements should be interpreted in a fashion (e.g., "between," versus "directly between," "adjacent," versus "directly adjacent," etc.).

[0072] The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting. As used herein, the singular forms "a," "an," and "the," are intended to include the plural forms as well, unless the context clearlySVAST_01

[0073] indicates otherwise. As used herein, the terms “and / or” and “at least one of’ include any and all combinations of one or more of the associated listed items. It will be further understood that the terms "comprises," "comprising," "includes," and / or "including," when used herein, specify the presence of stated features, integers, steps, operations, elements, elements, and / or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, elements, components, and / or groups thereof.

[0074] It should also be noted that in some alternative implementations, the functions / acts noted may occur out of the order noted in the figures. For example, two figures shown in succession may in fact be executed substantially concurrently or may sometimes be executed in the reverse order, depending upon the functionality / acts involved.

[0075] Unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skills in the art to which example embodiments belong. It will be further understood that terms, e.g., those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the relevant art and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.

[0076] Spatially relative terms, such as “beneath”, “below”, “lower”, “above”, “upper”, and the like, may be used herein for ease of description to describe one element or feature’s relationship to another element(s) or feature(s) as illustrated in the figures. It will be understood that the spatially relative terms are intended to encompass different orientations of the device in use or operation in ‘addition to the orientation depicted in the figures. For example, if the device in the figures is turned over, elements described as “below”, or “beneath” other elements or features would then be oriented “above” the other elements or features. Thus, term such as “below” may encompass both an orientation of above and below. The device may be otherwise oriented (rotated 90 degrees or at other orientations) and the spatially relative descriptors used herein are interpreted accordingly.SVAST_01

[0077] FIG. 1A illustrates a block diagram of a system 100, also referred to as an emergency response system 100, designed for managing emergency response, according to an example embodiment. The emergency response system 100 is responsible for providing an emergency response service, such as dispatching ambulances, routing to recommended hospitals and coordinating immediate assistance from family members and friends simultaneously. The system 100 is designed to act swiftly and efficiently, ensuring that medical and personal help is procured in the shortest possible time when emergencies, such as accidents, occur to an individual.

[0078] The system 100 can be a remote server configured on a cloud platform and capable of communicating with a plurality of subscribers to provide an emergency response service. The system 100 includes a plurality of modules like a communication module 102, a location tracking module 104, a subscription module 106, a trauma module 108, and a database 110. The plurality of modules are communicatively coupled to each other via communication bus 112. The database 110 stores a plurality of information in data blocks 114a-114n, associated with the plurality of subscribers. The system 100 is accessible from a user device of a subscriber or any third person by scanning a digital code associated with the subscriber. Working of each of the module is explained hereinbelow.

[0079] Initially, a subscription module 106 is programmed to register the plurality of subscribers with the emergency response system 100, by activating a unique digital code for each subscriber. The unique digital code is provided to the each subscriber when the each subscriber enrolls with the emergency response system 100 by purchasing the unique digital code. In an example, a digital code can be a QR code that is printed on a tangible material or is digitally stored within an electronic device. Examples of the tangible material include but are not limited to a card, a paper, a sticker and the like. The tangible medium can be attachable to an object or a person. The digital code is hereinafter referred to interchangeably as the QR code.

[0080] In an example, to activate a QR code for a subscriber, the subscriber is required to access the emergency response system 100 by logging into an online application (web or mobileSVAST_01

[0081] application) and providing the QR code details or scanning the QR code into the application. Additionally, the subscriber needs to input a one-time password (OTP) and a mobile number for user authentiation. Upon inserting the OTP and the mobile number in the online application, the subscription module 106 receives the OTP and the mobile number of the subscriber, and activates the QR code by linking it to the subscriber. This process ensures that the QR code is securely assigned to the subscriber and ready for use in the emergency response system 100. Post activating the QR code, the application requests the subscriber for identification credentials to complete the registration process. Examples of identification credentials include but are not limited to a name, email ID, a date of birth, a social security number, a driver’s license number, a medical ID, a medical insurance ID, and a phone number of the each subscriber. The identification credentials, and the QR code of the subscriber are received by the subscription module 106 and are linked and stored in the database 110.

[0082] The subscription module 106 further enables the subscriber to select a subscription plan for availing the emergency response service using the QR code, where the subscription plan is preloaded with a predetermined amount of money, to cover one or more of an emergency expenses, hospitalization, medical treatment expenses and death cover.

[0083] In an example, the emergency response system 100 offers multiple subscription plans tailored to cover specific emergency expenses. A first subscription plan includes a preloaded credit of INR 50,000 (Fifty thousand rupees) and can be used to cover hospitalization and emergency care expenses for a duration of 24 hours. A second subscription plan offers a preloaded credit of INR 1,00,000 (One lakh rupees) and provides coverage for hospitalization expenses for up to 48 hours, minor surgeries such as stitches, and medicines up to INR 10,000. Subscribers can select any subscription plan at the time of registering their QR code and pay accordingly. The chosen subscription plan is stored in the database 110 and is linked to the QR code associated with the subscriber, ensuring seamless access to emergency services when needed.SVAST_01

[0084] Further, the subscription module 106 receives a plurality of information associated with the each subscriber. The plurality of information includes medical history of the each subscriber, medical insurance plans, and one or more emergency contacts related to the each subscriber. The plurality of information is typically, provided by the subscriber via the online application, and is then transmitted to the subscription module 106. The subscription module 106 links a plurality of details such as the plurality of information, the identification credentials, the medical history, the one or more emergency contacts and the subscription plan to the QR code associated with the each subscriber and stores the plurality of details and the QR code in the database 110. A snapshot of the linking and storage of the QR code with the plurality of details for a subscriber is shown in FIG. IB.

[0085] FIG. IB illustrates a plurality of details of a subscriber stored in a memory location 114a of the database 110. As shown, a QR code 120 assigned to the subscriber is uniquely linked to a plurality of subscriber-specific details. The subscriber-specific details include a medical history of the subscriber 122, a subscription plan 124, identification credentials 126 of the subscriber (such as name, date of birth, contact number, and government-issued IDs), and one or more emergency contacts 128 of the subscriber. The QR code 120, along with the subscriber-specific details, is stored as a structured record in the memory location 114a of the database, where each data field is indexed to ensure efficient retrieval.

[0086] Whenever any of the subscriber-specific details needs to be accessed, an inquiry is made to the database 110 by referencing the QR code 120 as the primary key. The query to the database 110 retrieves the required subscriber-specific details from the memory location 114a, allowing the emergency response system 100 to quickly fetch the medical history 122 of the subscriber, the subscription plan 124, the one or more emergency contacts 128 of the subscriber, or the identification credentials 126 of the subscriber. This linking mechanism ensures that the QR code 120 and the subscriber-specific details are stored in an organized manner, enabling fast and accurate responses during emergencies. The structured storage further facilitates updates or modifications, where changes to any of the subscriber-specificSVAST_01

[0087] details are directly reflected in the respective fields associated with the QR code 120 in the memory location 114a.

[0088] An example of QR code 120 is shown in FIG 1C, representing a subscriber’s unique digital identifier encoded with relevant information such as a subscriber ID, the one or more emergency contacts 128, and a link to the medical history 122. The QR code 120 typically appears as a black-and-white square matrix pattern that can be scanned by a smartphone or other compatible devices.

[0089] FIG. 1C shows a plurality of details 150 of the subscriber linked to the QR code 120 are stored in the memory location 114a of the database 110. The subscriber has a plurality of details such as a subscriber ID: 12345ABC, a name “John Doe”, two emergency contacts as shown “Emergency Contact 1: + 1-555-123-4567” and “Emergency Contact 2: + 91-98765-43210”, a medical history uploaded to a weblink as shown “ https: / / emergencyresponse.com / data / 12345ABC” and a subscription plan: “Premium” selected by the subscriber. The plurality of details are linked to the QR code 120 during activation of the QR code and stored in the database 110.

[0090] When the QR code 120 is scanned using a smartphone or another device, it directs the emergency response system 100 to the subscriber’s unique record 114a in the database 110, enabling quick retrieval of the plurality of details such as the medical history 122 of the subscriber, the one or more emergency contacts 128, and the subscription plan 124. Alternatively, the digital code could simply be a unique alphanumeric code (e.g., QR-00123XYZ), which, when entered into the emergency response application or the system 100, retrieves the subscriber-specific details stored in the database 110.

[0091] Once the registration of the subscriber and activation of the QR code associated with the subscriber is complete, the system 100 is ready to provide the necessary emergency response services to the subscriber. Incase, the subscriber meets with an accident or is an emergency and needs help, the subscriber can activate the emergency response service by triggering the QR code via an online application or client application available on a mobileSVAST_01

[0092] device or any portable user device hereinafter referred to as the user device of the subscriber that is capable of communicating with the system 100. The QR code can be triggered by inputting the code into the application, or by merely scanning the QR cod. Upon scanning the QR code, a digital copy of the QR code and a request for the emergency response services is communicated to the system 100.

[0093] The communication module 102 receives the digital copy of the QR code from the user device and recognizes the subscriber to which the QR code is linked by looking up at the database 110. The communication module 102, then prompts a user of the user device to conform occurrence of an emergency with respect to the subscriber to which the QR code is linked, at a location from which the QR code is transmitted to the system 100. In an embodiment, the communication module 102 can also send a photograph of the subscriber as retrieved from the database 110, to the user device, and request a confirmation of the emergency with respect to the subscriber. In case the user of the user device confirms that the emergency has occurred at the location and is with respect to the subscriber upon receiving the photograph of the subscriber, then the communication module 102, retrieves the location of the user device. Typically, the location of the emergency is the location of the user device from where the QR code was scanned, and the communication module 102 retrieves the location of the user device upon receiving a conformation of the emergency. An example of confirmation can involve providing the user with a "Yes" or "No" option button on the user interface of the user device, allowing the user to easily confirm or deny the occurrence of an emergency. Another example can involve a more secure method by requesting the user to enter their mobile number, after which a one-time password (OTP) is sent to the provided number. The user is then required to input the OTP in the user interface to confirm the emergency. These methods ensure that the confirmation process is both user-friendly and secure, minimizing accidental or unauthorized responses. However, if the user of the user device confirms that there is no emergency and the QR code was scanned or triggered out of curiosity or playfulness or any other reason than an emergency, then the communication module 102 is configured to ignore the request.SVAST_01

[0094] Further, upon receiving the confirmation of the emergency, the communication module 102 communicates an emergency message about the subscriber and the occurrence of the emergency to one or more emergency contacts of the subscriber that are linked to the QR code. Contact details of the one or more emergency contacts are retrieved from the database 110. Further, the communication module 102 prompts the user of the user device to capture one or more real-time photographs and videos hereinafter referred to as interchangeably as one or more media of the subscriber, in order to ascertain a current medical condition and severity level of the medical condition of the subscriber. The communication module 102, shares the one or more media to the trauma module 108 for analysis.

[0095] The trauma module 108 is configured to identify the current medical condition of the subscriber and the severity of the medical condition based on the one or more real-time photographs and videos received from the communication module 102 and a medical history of the subscriber retrieved from the database 110. The medical condition can include one or more of a type of injury, a severity of the injury, and a medical abnormality. The trauma module 104 utilizes a machine learning model that is trained to analyze a plurality of photographs and videos featuring a plurality of individuals. This training enables the trauma module 104 to accurately determine the type and severity of a medical condition associated with each individual. Additionally, the machine learning model is trained to take into account the medical history of each individual during the analysis, which helps in identifying the medical condition up to an accuracy of 90%.

[0096] The trauma module 108 recommends an ambulance category from a plurality of ambulance categories based on the identified medical condition of the subscriber. For example, if the trauma module 108 identifies a minor injury, such as a sprain or small wound on the subscriber, it may recommend a Basic Life Support (BLS) ambulance, which is equipped with essential medical supplies like oxygen cylinders, first aid kits, stretchers, and bandages, and staffed by Emergency Medical Technicians (EMTs) for basic care. However, if the trauma module 108 identifies more critical emergencies, such as cardiac arrest or severe trauma in the subscriber, the trauma module 108 may recommend an Advanced LifeSVAST_01

[0097] Support (ALS) ambulance, which includes advanced equipment such as defibrillators, ventilators, intravenous (IV) supplies, and medications, and is staffed by paramedics trained in critical care.

[0098] In cases involving children or infants, the trauma module 108 may recommend a Paediatric Ambulance, which is equipped with incubators, child-sized ventilators, monitors, and staff trained in paediatric or neonatal care. For severe physical trauma, such as head injuries or fractures resulting from road accidents, the trauma module 108 might recommend a Trauma Ambulance, which includes immobilization tools like spine boards and cervical collars, trauma kits for managing severe bleeding, and medications for pain relief. If the identified medical condition involves a cardiac emergency, such as a heart attack, the trauma module 108 may suggest a Cardiac Ambulance, equipped with ECG monitors, defibrillators, and staff trained in cardiac care.

[0099] For specialized cases requiring unique accommodations, the trauma module 108 may recommend a Bariatric Ambulance for transporting obese patients, featuring wider stretchers, hydraulic lifts, and equipment to ensure comfort and mobility. In pregnancy-related emergencies, such as active labour or pregnancy complications, the trauma module 108 may recommend a Maternity Ambulance, which is equipped with fetal monitors, oxygen supplies, and staff experienced in obstetric care. For rapid evacuation over long distances or from inaccessible areas, the trauma module 108 may suggest an Air Ambulance, such as a helicopter or fixed-wing aircraft, which is equipped with ICU-level care and staffed by specialized aerial medical teams.

[0100] For critical patients requiring continuous ICU-level care during transport, such as those with multi-organ failure or patients on ventilators, the trauma module 108 may recommend a Mobile ICU Ambulance, which includes ventilators, infusion pumps, multi-parameter monitors, and critical care specialists. In the event that, the subscriber is determined to be dead, then the trauma module 108 may recommend a Mortuary Ambulance, equipped to transport dead bodies respectfully and securely, often with cooling systems for long distances. For non-emergency situations, such as transporting bedridden patients or thoseSVAST_01

[0101] requiring assistance during travel, the trauma module may suggest a Special Transport Ambulance, designed with comfortable stretchers or seating arrangements and basic medical supplies.

[0102] By selecting the appropriate ambulance category from these options, the trauma module 108 ensures that the subscriber receives the most suitable type of emergency transportation based on their identified medical condition, thereby optimizing the emergency response process and facilitating timely medical care.

[0103] The location tracking module 108 then selects an ambulance nearest to the subscriber from a plurality of ambulances available within the recommended ambulance category in the vicinity of the subscriber. Additionally, the location tracking module 108 directs the ambulance to the subscriber's location by transmitting a real-time signal from the Global Positioning System (GPS), which pinpoints the subscriber's exact geographic coordinates to the ambulance. The location tracking module 104 also recommends one or more hospitals based on a proximity to the location of the subscriber and the identified medical condition.

[0104] This step is crucial because neither the subscriber nor any other individual can readily determine which hospital in the vicinity of the emergency is equipped to handle the identified medical condition. The location tracking module 108 is specifically programmed to access and retrieve a list of hospitals located near the emergency site. It then evaluates these hospitals to determine which one has the necessary facilities and expertise to treat the specific medical condition. In an embodiment of the system 100, a plurality of medical conditions are mapped to medical facilities, medical equipment, machines and professional expertise that are required to treat each of the plurality of medical conditions. In the embodiment of the system 100, a plurality of medical conditions are systematically correlated with the necessary medical facilities, equipment, machines, and professional expertise needed for treatment. Furthermore, a comprehensive list of hospitals within a specific region is compiled, detailing the available medical facilities, equipment, machines, and professional expertise at each location. This list is actively maintained and updated through real-time data acquired from news sources.SVAST_01

[0105] When an emergency occurs involving a specific medical condition, and the location where it has occurred is considered, the location tracking module 108 is adeptly programmed to efficiently search and identify a hospital equipped with the necessary medical facilities, equipment, and professional expertise required to treat the condition. Furthermore, it ensures that the selected hospital is conveniently close to the subscriber's location. Based on these considerations, the system then recommends the hospital best suited to the subscriber, with the goal of ensuring a rapid and effective medical response.

[0106] For instance, if a subscriber suffers from a severe eye injury that necessitates specialized eye care and intensive treatment, such as a vitrectomy machine used in surgeries to repair retinal detachments, which is not typically available in a general hospital with only basic eye care facilities, then the trauma module would recommend a hospital that not only has this specialized equipment but also has an ophthalmic surgeon available on call. This targeted approach ensures that the subscriber receives the most appropriate and immediate care, significantly improving the chances of a successful recovery.

[0107] In emergency eye care scenarios, rapidly deploying the right medical interventions is crucial for saving a patient's sight. The system 100 equipped with the location tracking module 108, and recommendations for specialized medical facilities, as described above, can dramatically cut down the response time and enhance treatment outcomes. By efficiently identifying hospitals that have the necessary equipment and specialist care, the system 100 reduces the time it takes to deliver effective patient care to about 20 minutes, compared to the hour or more typically experienced with existing solutions.

[0108] In another example, if the subscriber suffers from a severe eye injury requiring immediate intervention using specialized equipment such as an Optical Coherence Tomography (OCT) or a Laser Photocoagulator, the emergency response system 100 can quickly locate a hospital equipped with these technologies and an available ophthalmic surgeon. This is essential, as conditions like retinal tears must be treated urgently to prevent further damage or loss of vision. By shortening the time from the onset of the emergency to the initiation of treatment, the system 100 not only increases the chances of saving the patient's eye but alsoSVAST_01

[0109] significantly improves the overall prognosis and recovery process. This efficient approach to managing eye care emergencies underscores the value of having a responsive and well-equipped emergency medical response system.

[0110] The recommendation of the one or more hospitals, is shared with the one or more emergency contacts, the ambulance provider, and to the user device of the subscriber. A suggestion of which hospital to go to can be received from the ambulance provider, the one or more emergency contacts, the subscriber or a combination thereof. Depending on the most prioritized suggestion, the hospital is selected. The location tracking module 108 can route the ambulance to the selected hospital once the subscriber is picked up by the ambulance.

[0111] The communication module 102 is configured to communicate a status update of the subscriber to the one or more emergency contacts at periodic time intervals; wherein the status update comprises the identified medical condition, contact details of the ambulance routed to the location, the one or more recommended hospitals, and real-time location of the ambulance, and the subscriber. The communication module 102 is further configured to receive a feedback communication from one or more of the emergency contacts and establish a communication between the one or more of the emergency contacts and an emergency response team of the system.

[0112] Upon reaching the hospital, the trauma module 108 is configured to facilitate automated registration of the subscriber as a patient in the hospital by using the QR code; and to provision cashless emergency care services, hospitalization, medical treatment and a combination thereof as required to the subscriber based on the subscription plan associated with the QR code of the subscriber. In this manner, seamless and efficient transport of the subscriber to the hospital is achieved and best medical care is provided to the subscriber in the least time.

[0113] In the described system 100, a digital copy of a digital code can be presented in two distinct forms. The first form is an image of the digital code that is stored on the user's device. ThisSVAST_01

[0114] image is transmitted to a server when the subscriber triggers an emergency application operating on their device, an action initiated by tapping a call icon displayed on the screen of the device. The second form involves a scanned image of the digital code, which could be captured by scanning the code from a physical medium where it is displayed, such as printed material or from another electronic device's screen. This scanning can be performed using the device belonging to either the subscriber or a bystander. In both scenarios, the digital code typically is a QR code, which could be printed on tangible materials like paper or digitally stored within an electronic device. This QR code contains crucial information that is accessible during emergencies, streamlining the process of conveying vital data to emergency services. The two scenarios of scanning the QR code are explained further with respect to FIG. 2A and 2B.

[0115] FIG. 2A illustrates a subscriber 204a in an emergency in a location 214. To avail the emergency response services offered by the system 100, the subscriber 204a uses a user device 202a in which a QR code 206a (as shown in exploded view of the user device 202a) is stored. The subscriber 204a clicks on an emergency call icon 208 provided on a screen of the user device 202a, which triggers the QR code 206a, and communicates a request for emergency services along with the QR code 206a over a communication network 210 to the system 100.

[0116] In an embodiment, the system 100 may validate the subscriber via routine user credential login information and also confirm occurrence and presence of the emergency. Incase the subscriber 204a validates with correct credentials, and confirm the presence of the emergency, the system 100 then provisions best and appropriate ambulance support, friends and family support, and route to the appropriate hospital in manner as described above with reference to FIG. 1. However, incase the subscriber is badly injured, or unconscious or incapacitated in someway due to the emergency (or accident as the case may be) and is unable to trigger the QR code, then a bystander can also trigger the QR code as explained further with respect to FIG. 2B.SVAST_01

[0117] FIG. 2B illustrates, the subscriber 204a in an unconscious state, lying on the road in a location 216 next to a vehicle 212, that belongs to the subscriber 204a. The QR code associated with the subscriber 204a is provisioned on a sticker 206b that is stuck on a body of the vehicle 212. As the subscriber 204a in this case, is incapable of triggering the QR code with the user device 202a that belongs to the subscriber 204a himself, a bystander 204b can scan the QR code present on the sticker 206b and thereby trigger the QR code. The QR code is then communicated over the communication network 210 to the system 100. The system 100, can then confirm an occurrence of the emergency from the bystander 204b, who in this case is a user of the user device 202b, from where the QR code was triggered. Incase the bystander 204b confirms the occurrence of the emergency, then the system 100 shall retrieve the location 216 of the user device 202b that is in communication with the system 100 to ascertain the location 216 of the subscriber 204a. The QR code is linked to the subscriber 204a in the system 100, hence as an additional check, the system 100 can also share with the bystander 204b a photograph of the subscriber 204a as available in the database 110 and request the bystander 204b to confirm if the photograph matches with the face of the person 204a lying down in the location 216.

[0118] Upon successful verification, and confirmation of the emergency, the system 100 is then configured to arrange the necessary emergency response services as disclosed above with respect to FIG. 1 , to the subscriber 204a. The communication with the ambulance, and the one or more emergency contacts is shown in FIG. 3.

[0119] FIG. 3 illustrates the communication between the system 100, the ambulance 302 that is selected by the system 100 and that is routed to the location 216 to attend to the subscriber 204a. Communication between the system 100 and the ambulance can occur over the communication network 210. The system 100 is also shown to communication simultaneously with the one or more emergency contacts 304a- 304n as shown over the communication network 210. The ambulance 302 is then routed to the location as shown. ItSVAST_01

[0120] is important to highlight that in this scenario, bystander 204b has left the location 216 and is no longer present. This illustrates a situation where the system 100 demonstrates robustness, capable of handling instances where a bystander may not remain available throughout the emergency response process. Despite the absence of the bystander, system 100 efficiently continues to coordinate and provide the necessary help and support required during the emergency. This capability ensures that the system can adapt to dynamic and unpredictable conditions, maintaining effective emergency response efforts. A method for emergency response management is explained further with respect to FIG. 4.

[0121] FIG. 4 is a flowchart 400 illustrating a method of emergency response management, according to an example embodiment. At 402, a digital copy of a digital code is received from a user device, at a server. The digital code is linked to a subscriber of an emergency response system. In an embodiment, the digital copy of the digital code is one of an image of the digital code stored in the user device and is received by the communication module, when the subscriber triggers an emergency application operating on the user device; and where the emergency application is triggered by a call icon provisioned on a screen of the user device. In another embodiment, the digital copy is a scanned image of the digital code captured on the user device by scanning the digital code displayed on a physical medium, and wherein the user device belongs to the subscriber or a bystander, wherein the digital code is a QR code printed on a tangible material or digitally stored within an electronic device.

[0122] At 404, a user of the user device is prompted to confirm an occurrence of an emergency with respect to the subscriber at a location from where the digital code is transmitted to the emergency response system.

[0123] At 406, the location of the user device is retrieved upon receiving a confirmation of the emergency from the user device.

[0124] At 408, a series of communications is triggered to recommend emergency service providers and one or more emergency contacts of the subscriber linked with the digital code. An instance of the series of communications include, notification to the one or more emergencySVAST_01

[0125] contacts of a location of the subscriber and intimation of the accident or emergency that has occurred. Another instance, is routing of an appropriate ambulance to the location of the subscriber, and another instance of communication is to a hospital of an incoming patient with all the details of subscriber, including medical history, medical subscription plan and credit available for cashless hospitalization, medical condition of the patient based on the live photographs and videos shared with the system at the time of occurrence of the emergency. A detailed embodiment of a method of emergency response management is shown in FIGs. 5A-5D.

[0126] FIG. 5A-5D is a flowchart 500 illustrating a method of emergency response management, according to an example embodiment.

[0127] At 502, a QR code is activated for a subscriber upon enrolment of the subscriber into the emergency response system. In this embodiment, the digital code is a QR code associated with a subscriber requiring an emergency response service. Enrolment can include the subscriber purchasing the QR code for availing services of the emergency response system. Activating the QR code includes receiving user credentials of the subscriber, linking the QR code with the subscriber and making an entry in a database of the emergency response system for the subscriber.

[0128] At 504, the subscriber is enabled to select a subscription plan for availing the emergency response services using the QR code. The subscription plan is preloaded with a predetermined amount of money to cover one or more of an emergency expenses, hospitalization, medical treatment expenses and death cover. Depending on the subscription plan selected, the subscriber shall be provided medical facilities and treatment when hospitalized post occurrence of an emergency.

[0129] At 506, a plurality of information associated with the subscriber is received by the emergency response system. The plurality of information includes the medical history of the subscriber, medical insurance plans, and the one or more emergency contacts related to the subscriber. Typically, the subscriber is asked to input the plurality of information into anSVAST_01

[0130] online application (on a web or mobile device), and the plurality of information is then transmitted to the emergency response system.

[0131] At 508, the plurality of information is stored in the emergency response system, where the plurality of information is linked to the activated QR code and includes a medical history of the subscriber, medical insurance plans and one or more emergency contacts related to the subscriber.

[0132] At 510, a digital copy of a QR code is received from a user device, at the emergency response system. The QR code is received when the subscriber or a bystander scans the QR code. Typically, the QR code is expected to be scanned only when an emergency has occurred.

[0133] At 512, a user of the user device is prompted to conform an occurrence of an emergency with respect to the subscriber at a location from where the QR code is transmitted to the server.

[0134] At 514, the location of the user device is retrieved upon receiving a conformation of the emergency from the user device.

[0135] At 516, an emergency message comprising a real-time location of the subscriber and the occurrence of the emergency is communicated to the one or more emergency contacts of the subscriber that are linked to the QR code. At 518, the user is prompted to capture on or more real-time photographs and videos of the subscriber.

[0136] At 520, the one or more real-time photographs and videos are analyzed using a trauma detection module.

[0137] At 522, a medical condition of the subscriber is identified based on the medical history of the subscriber and the one or more real-time photographs and videos.

[0138] At 524, an ambulance category from a plurality of ambulance categories is recommended based on the identified medical condition.SVAST_01

[0139] At 526, an ambulance is routed to the location of the subscriber where the ambulance is selected from the recommended ambulance category and wherein the ambulance is nearest to the subscriber from a plurality of ambulances available within the recommended ambulance category.

[0140] At 528, one or more hospitals is recommended to the ambulance and the user device, based on one or more of a proximity of a hospital to the location and the identified medical condition. The one or more hospitals can also be recommended to the one or more emergency contacts.

[0141] At 530, the ambulance is guided or routed to a hospital selected from the one or more recommended hospitals once the subscriber is picked up by the ambulance. The selection of the ambulance can be done based on a feedback received from the subscriber, the ambulance provider and the one or more emergency contacts.

[0142] At 532, upon reaching the hospital, automated registration of the subscriber as a patient in the hospital is facilitated by using a QR code.

[0143] At 534, one or more of emergency care services, hospitalization and medical treatment are provisioned to the subscriber based on the subscription plan associated with the QR code of the subscriber.

[0144] At 536, a status update of the subscriber is communicated to the one or more emergency contacts at periodic time intervals.

[0145] At 538, a feedback from one or more of the emergency contacts is received by the emergency response system. The feedback can include a selection of the hospital or a request for an update on the medical condition of the subscriber.

[0146] At 540, a communication is established between the one or more of the emergency contacts and an emergency response team of the emergency response system. The emergencySVAST_01

[0147] response team can be a customer care team or a business process operating center, equipped to handle inquiries of the one or more emergency contacts.

[0148] The described emergency response system, designated as system 100, offers a comprehensive solution for managing emergency situations by integrating various technological modules. This system is primarily housed on a remote server configured on a cloud platform, ensuring robust, scalable, and reliable access from anywhere, making it particularly advantageous in critical situations. The system comprises multiple interconnected modules, such as a communication module 102, a location tracking module 104, a subscription module 106, a trauma module 108, and a well-maintained database 110, each playing a pivotal role in the emergency response process. The effectiveness of this system is enhanced by the seamless communication between these modules via a communication bus 112, ensuring that the data flow remains uninterrupted and secure.

[0149] One of the key features of this system is the use of a unique digital QR code assigned to each subscriber upon registration. This QR code serves as a digital key to unlock the subscriber’s medical history and emergency contact information, which are securely stored in the database 110. The QR code can be printed on various tangible materials or stored digitally, making it accessible through multiple mediums, which is crucial during emergencies. This flexibility in accessing the QR code ensures that help can be summoned even if the subscriber is incapacitated.

[0150] The subscription module 106 of the system allows subscribers to choose from a range of pre-defined emergency plans, each tailored to cover specific emergency situations and associated costs. This customization enables subscribers to pre-arrange for potential emergency financial needs, such as hospitalization and medical treatments, which can be crucial in expediting the provision of care. The module also integrates the subscriber's medical history and emergency contacts into the QR code, further personalizing the response in critical times.SVAST_01

[0151] In scenarios where the subscriber is unable to activate the emergency response themselves, such as in cases of severe injury or incapacitation, the system allows for third-party activation. This means that a bystander can use their device to scan the subscriber’s QR code and trigger the emergency protocol. This feature is vital, as it ensures that the system is not solely reliant on the subscriber's ability to seek help, thereby broadening the scope of emergency response capabilities.

[0152] Upon activation, the communication module 102 immediately identifies the subscriber and assesses the situation based on the location data provided by the location tracking module 104. This module plays a crucial role, especially when the subscriber or a bystander cannot determine the nearest or most suitable medical facility. It dynamically accesses and evaluates nearby hospitals to find the one best equipped to handle the specific medical condition, thanks to its continuous updating from live news sources and hospital databases.

[0153] Moreover, the trauma module 108 leverages advanced machine learning algorithms to analyze real-time data from the scene, such as photos or videos of the incident, to assess the condition of the subscriber accurately. This analysis helps in determining the severity of the situation and facilitates the dispatch of the appropriate type of ambulance, whether it be a Basic Life Support unit for minor injuries or an Advanced Life Support unit for critical conditions.

[0154] The technical effect and solution provided by this system are manifold. By automating the identification and dispatch processes, the system minimizes the response time in emergencies. It ensures that the medical response matches the specific needs of the subscriber’s condition by analyzing their medical history and the emergency's severity. The use of QR codes printed on tangible materials or stored digitally allows for easy access by both the subscriber and any potential bystander, ensuring that help can be summoned even if the subscriber is incapacitated. The system adapts to various emergency scenarios by providing detailed assessments and automatically updating hospital capabilities from realtime sources.SVAST_01

[0155] In conclusion, the described emergency response system offers a holistic and adaptive approach to emergency management, providing subscribers with the assurance that they can receive prompt and appropriate medical attention during critical times. This system not only enhances the efficiency of emergency services but also ensures that these services are precisely tailored to the needs of the individual in distress, thereby significantly improving outcomes in emergency situations.

[0156] It will be understood by those within the art that, in general, terms used herein, are generally intended as “open” terms (e.g., the term “including” should be interpreted as “including but not limited to,” the term “having” should be interpreted as “having at least,” the term “includes” should be interpreted as “includes but is not limited to,” etc.). It will be further understood by those within the art that if a specific number of an introduced claim recitation is intended, such an intent will be explicitly recited in the claim, and in the absence of such recitation no such intent is present.

[0157] For example, as an aid to understanding, the following appended claims may contain usage of the introductory phrases "at least one" and "one or more" to introduce claim recitations. However, the use of such phrases should not be construed to imply that the introduction of a claim recitation by the indefinite articles "a" or "an" limits any particular claim containing such introduced claim recitation to embodiments containing only one such recitation, even when the same claim includes the introductory phrases "one or more" or "at least one" and indefinite articles such as "a" or "an" (e.g., “a” and / or “an” should be interpreted to mean “at least one” or “one or more”); the same holds true for the use of definite articles used to introduce claim recitations. In addition, even if a specific number of an introduced claim recitation is explicitly recited, those skilled in the art will recognize that such recitation should be interpreted to mean at least the recited number (e.g., the bare recitation of "two recitations," without other modifiers, means at least two recitations, or two or more recitations).

[0158] While only certain features of several embodiments have been illustrated, and described herein, many modifications and changes will occur to those skilled in the art. It is, therefore,SVAST_01

[0159] to be understood that the appended claims are intended to cover all such modifications and changes as fall within the true spirit of inventive concepts.

[0160] The aforementioned description is merely illustrative in nature and is in no way intended to limit the disclosure, its application, or uses. The broad teachings of the disclosure may be implemented in a variety of forms. Therefore, while this disclosure includes particular examples, the true scope of the disclosure should not be so limited since other modifications will become apparent upon a study of the drawings, the specification. It should be understood that one or more steps within a method may be executed in a different order (or concurrently) without altering the principles of the present disclosure. Further, although each of the example embodiments is described above as having certain features, any one or more of those features described with respect to any example embodiment of the disclosure may be implemented in and / or combined with features of any of the other embodiments, even if that combination is not explicitly described. In other words, the example embodiments described are not mutually exclusive, and permutations of one or more example embodiments with one another remain within the scope of this disclosure.

[0161] The example embodiment or each example embodiment should not be understood as a limiting / restrictive of inventive concepts. Rather, numerous variations and modifications are possible in the context of the present disclosure, in particular those variants and combinations which may be inferred by the person skilled in the art with regard to achieving the object for example by combination or modification of individual features or elements or method steps that are described in connection with the general or specific part of the description and / or the drawings, and, by way of combinable features, lead to a new subject matter or to new method steps or sequences of method steps, including insofar as they concern production, testing and operating methods. Further, elements and / or features of different example embodiments may be combined with each other and / or substituted for each other within the scope of this disclosure.

Claims

S VAST-001We Claim:

1. A method for emergency response management comprising:receiving, by an emergency response system, a digital copy of a digital code from a user device; wherein the digital code is linked to a subscriber of the emergency response system;prompting a user of the user device to confirm an occurrence of an emergency with respect to the subscriber at a location from where the digital code is transmitted to the emergency response system;retrieving the location of the user device upon receiving a conformation of the emergency from the user device; andtriggering a series of communications to recommended emergency service providers and one or more emergency contacts of the subscriber linked with the digital code.

2. The method of claim 1, wherein triggering an automated series of communications further comprises:communicating an emergency message; comprising a real-time location of the subscriber and the occurrence of the emergency; to the one or more emergency contacts of the subscriber linked to the digital code, wherein the real-time location of the subscriber is the location of the user device;prompting the user to capture one or more real-time photographs and videos of the subscriber;identifying a medical condition of the subscriber based on the one or more realtime photographs or videos and a medical history of the subscriber, wherein the medical condition includes one or more of a type of injury, a severity of the injury, and a medical abnormality; and wherein the medical history is stored in a database of the emergency response system during enrolment of the subscriber to the emergency response system;SVAST_01recommending an ambulance category from a plurality of ambulance categories based on the identified medical condition;routing an ambulance to the location of the subscriber; wherein the ambulance is selected from the recommended ambulance category and wherein the ambulance is nearest to the subscriber from a plurality of ambulances available within the recommended ambulance category; andrecommending one or more hospitals to the ambulance and the user device, based on one or more of a proximity of a hospital to the location and the identified medical condition, wherein the recommended ambulance category and the one or more hospitals comprise the recommended emergency services.

3. The method of claim 2, further comprising:analyzing the one or more of the real-time photographs and the videos using a trauma detection module, wherein the trauma module is trained using a machine learning model to analyze a plurality of photographs and a plurality of videos of a plurality of individuals, in order to determine a type and severity of a medical condition associated with each individual, factoring in the medical history of the each individual.

4. The method of claim 2, further comprising:communicating a status update of the subscriber to the one or more emergency contacts at periodic time intervals; wherein the status update comprises the identified medical condition, contact details of the ambulance routed to the location, the one or more recommended hospitals, and real-time location of the ambulance, and the subscriber.

5. The method of claim 2, further comprising:activating the digital code for the subscriber upon enrolment of the subscriber into the emergency response system;enabling the subscriber to select a subscription plan for availing emergency services using the digital code, wherein the subscription plan is preloaded with aSVAST_01predetermined amount of money to cover one or more of an emergency expenses, hospitalization, medical treatment expenses and death cover;receiving a plurality of information associated with the subscriber; and storing the plurality of information on the emergency response system, wherein the plurality of information is linked to the activated digital code; wherein the plurality of information includes the medical history of the subscriber, medical insurance plans, and the one or more emergency contacts related to the subscriber.

6. The method of claim 5, further comprising:guiding the ambulance to a hospital selected from the one or more recommended hospitals, once the subscriber is picked up by the ambulance, and wherein the hospital selection is done by one or more of the subscriber, the ambulance personnel, and an emergency contact; andfacilitating automated registration of the subscriber as a patient in the hospital by using the digital code; andprovisioning cashless one or more of emergency care services, hospitalization and medical treatment to the subscriber based on the subscription plan associated with the digital code of the subscriber.

7. The method of claim 5, wherein the activating the digital code includes associating the digital code with a unique token and subscriber identification credentials, and wherein the subscriber identification credentials comprises one or more of a name, email ID, a date of birth, a social security number, a driver’s license number, a medical ID, a medical insurance ID, and a phone number.

8. The method of claim 1, wherein the digital code is one of an alphanumeric code, a numeric code and a QR code printed on a tangible material or digitally stored within an electronic device.

9. The method of claim 1, wherein the digital copy of the digital code is one of :SVAST_01an image of the digital code stored in the user device and is communicated to the emergency response system when the subscriber triggers an emergency application operating on the user device; and wherein the emergency application is triggered by a call icon provisioned on a screen of the user device;a scanned image of the digital code captured on the user device by scanning the digital code displayed on a physical medium, and wherein the user device belongs to the subscriber or a bystander.

10. The method of claim 1, further comprising:receiving a feedback from one or more of the emergency contacts; and establishing a communication between the one or more of the emergency contacts and an emergency response team of the emergency response system.

11. The method of claim 2, wherein the plurality of ambulance categories include road ambulances, air ambulances, and drone ambulances, and wherein the ambulance is selected based on a fastest available response option dictated by the medical condition of the subscriber and a location severity.

12. A system for emergency response management comprising, wherein the system comprises:a communication module to:receive a digital copy of a digital code from a user device; wherein the digital code is linked to a subscriber of an emergency response system;prompt a user of the user device to confirm occurrence of an emergency with respect to the subscriber at a location from which the digital code is transmitted;retrieve the location of the user device upon receiving a conformation of the emergency;SVAST_01communicate an emergency message about the subscriber and the occurrence of the emergency to one or more emergency contacts of the subscriber linked to the digital code; andprompt the user to capture one or more real-time photographs and videos of the subscriber;a trauma module to:identify a medical condition of the subscriber based on the one or more real-time photographs and videos received from the communication module and a medical history of the subscriber retrieved from a database coupled to the trauma module, and wherein the medical condition includes one or more of a type of injury, a severity of the injury, and a medical abnormality;recommend an ambulance category from a plurality of ambulance categories based on the identified medical condition; andrecommend one or more hospitals based on one or more of a proximity to the location and the identified medical condition; anda location tracking module to:route an ambulance to the location of the subscriber; wherein the ambulance is selected from the recommended ambulance category and wherein the ambulance is nearest to the subscriber from a plurality of ambulances available within the recommended ambulance category; andguide the ambulance to a hospital selected from the one or more recommended hospitals, once the subscriber is picked up by the ambulance.facilitating automated registration of the subscriber as a patient in the hospital by using the digital code; andprovisioning cashless one or more of emergency care services, hospitalization and medical treatment to the subscriber based on the subscription plan associated with the digital code of the subscriber.

13. The system of claim 12, wherein the trauma module is configured to:SVAST_01facilitate automated registration of the subscriber as a patient in the hospital by using the digital code; andprovision cashless one or more of emergency care services, hospitalization and medical treatment to the subscriber based on the subscription plan associated with the digital code of the subscriber.

14. The system of claim 12, wherein the communication module is further configured to:communicate a status update of the subscriber to the one or more emergency contacts at periodic time intervals; wherein the status update comprises the identified medical condition, contact details of the ambulance routed to the location, the one or more recommended hospitals, and real-time location of the ambulance, and the subscriber.

15. The system of claim 12, wherein the trauma module is trained using a machine learning model to analyze a plurality of photographs and a plurality of videos of a plurality of individuals, in order to determine a type and severity of a medical condition associated with each individual, factoring in the medical history of the each individual.

16. The system of claim 12, further comprising:a subscription module configured to:register a plurality of subscribers for availing an emergency response service provisioned by the system by activating a unique digital code for each subscriber when the each subscriber enrolls into the system;associating the unique digital code with a unique token and identification credentials of the each subscriber, wherein the identification credentials comprises one or more of a name, email ID, a date of birth, a social security number, a driver’s license number, a medical ID, a medical insurance ID, and a phone number of the each subscriber;enable the each subscriber to select a subscription plan for availing the emergency response services using the unique digital code, wherein the subscriptionSVAST_01plan is preloaded with a predetermined amount of money to cover one or more of an emergency expenses, hospitalization, medical treatment expenses and death cover; receive a plurality of information associated with the each subscriber; and store the plurality of information in the database, wherein the plurality of information is linked to the unique digital code; and wherein the plurality of information includes medical history of the each subscriber, medical insurance plans, and one or more emergency contacts related to the each subscriber.

17. The system of claim 12, wherein the digital copy of the digital code is one of:an image of the digital code stored in the user device and is received by the communication module, when the subscriber triggers an emergency application operating on the user device; and wherein the emergency application is triggered by a call icon provisioned on a screen of the user device; anda scanned image of the digital code captured on the user device by scanning the digital code displayed on a physical medium, and wherein the user device belongs to the subscriber or a bystander, wherein the digital code is a QR code printed on a tangible material or digitally stored within an electronic device.

18. The system of claim 12, wherein the communication module is further configured to:receive a feedback communication from one or more of the emergency contacts; andestablish a communication between the one or more of the emergency contacts and an emergency response team of the system.

19. The system of claim 12, wherein the location tracking module is further configured to:track a real-time location of the ambulance, the subscriber and the one or more emergency contacts; andfacilitate communication of the real-time location of the ambulance, the subscriber and the one or more emergency contacts to necessary recipients.

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