Calling analysis method based on PBX and CDR data and unified communication system thereof

A technology for calling information and data, applied in the field of communication, can solve the problems of user inconvenience, loss, and inability to grasp call information in real time, so as to ensure timeliness, improve operation efficiency, and facilitate timely communication.

CN102427407BInactive Publication Date: 2014-04-09CALLRAY COMM
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
Publication Date
2014-04-09
Estimated Expiration
Not applicable · inactive patent

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Abstract

The invention discloses a calling analysis method based on PBX and CDR data and a unified communication system thereof. The method comprises the following steps that: with regard to an internal calling telephone or an external calling telephone, an SPC exchange sets an intelligent attendant console response to call an extension set and switch an extension set as well as record calling data and calling data from a CDR data server in a calling data processing module to carry out integration, and a processing notification is sent to a calling analysis module; and the calling analysis module analyzes a calling situation belonging to the current call as well as provides a sending processing request on a short message prompt or an e-mail prompt according to a set rule. According to the calling analysis method based on PBX and CDR data and the unified communication system thereof in the invention, because an above-mentioned software processing method that aims at a PXB SPC exchange is employed, prompting of a calling situation of an extension set number is realized, communication timeliness is ensured, and whole operation efficiency is improved.
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Description

technical field

[0001] The present invention relates to the technical field of communication, in particular to a method and system for realizing unified communication. Background technique

[0002] With the development of communication technology, there are already a variety of communication methods, including basic fixed voice calls, mobile phones, text messages, multimedia messages, faxes, voice mail, Email, audio conferencing, video conferencing, etc. The development also makes services such as instant message (IM) and click-to-dial (CTD) gradually accepted by people. These communication capabilities are gradually migrating to IP-based communication networks. At the same time, in terms of IT industry technology, business intelligence systems based on IP and service-oriented architecture (SOA) are gradually being widely adopted.

[0003] From the perspective of user needs, users hope to be able to communicate freely anytime, anywhere, using any device and network, especi...

Examples

Embodiment Construction

[0031] In order to make the object, technical solution and advantages of the present invention more clear and definite, the present invention will be further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0032] PBX (Private Branch Exchange), that is, a user-level switchboard, that is, a telephone switchboard used within enterprises and institutions. The extension users in the system share a certain number of outside lines, commonly known as PBX. CDR (Call Details Record Database), that is, the call information detailed record database, is the data generated by recording the call process, such as calling number, called number, call time, call duration and cost, transfer, conference, pick-up and so on.

[0033] The core idea of ​​the present invention is to build a unified communication p...