Calling analysis method based on PBX and CDR data and unified communication system thereof

Abstract

The invention discloses a calling analysis method based on PBX and CDR data and a unified communication system thereof. The method comprises the following steps that: with regard to an internal calling telephone or an external calling telephone, an SPC exchange sets an intelligent attendant console response to call an extension set and switch an extension set as well as record calling data and calling data from a CDR data server in a calling data processing module to carry out integration, and a processing notification is sent to a calling analysis module; and the calling analysis module analyzes a calling situation belonging to the current call as well as provides a sending processing request on a short message prompt or an e-mail prompt according to a set rule. According to the calling analysis method based on PBX and CDR data and the unified communication system thereof in the invention, because an above-mentioned software processing method that aims at a PXB SPC exchange is employed, prompting of a calling situation of an extension set number is realized, communication timeliness is ensured, and whole operation efficiency is improved.

Description

technical field [0001] The present invention relates to the technical field of communication, in particular to a method and system for realizing unified communication. Background technique [0002] With the development of communication technology, there are already a variety of communication methods, including basic fixed voice calls, mobile phones, text messages, multimedia messages, faxes, voice mail, Email, audio conferencing, video conferencing, etc. The development also makes services such as instant message (IM) and click-to-dial (CTD) gradually accepted by people. These communication capabilities are gradually migrating to IP-based communication networks. At the same time, in terms of IT industry technology, business intelligence systems based on IP and service-oriented architecture (SOA) are gradually being widely adopted. [0003] From the perspective of user needs, users hope to be able to communicate freely anytime, anywhere, using any device and network, especi...

AI Technical Summary

Problems solved by technology

When two users log in to the client, they can communicate in real time, but many times the two users do not log in at the same time, so that when the online party wants to communicate with the offline party, the other party cannot receive the message in time , so that the business cannot communicate in a timely manner, which brings great inconvenience to users, especially enterprise users

[0006] In addition, the connection between users in the existing technology cannot be effectively monitored and counted, so that the headquarters cannot grasp the detailed call information of each sub-point in real time, and sometimes it is easy to cause unnecessary losses.

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