RPA technology-based fault reporting work order processing method, system and device, and medium

Abstract

The embodiment of the invention discloses a fault reporting work order processing method, system and device based on the RPA technology and a medium, and the method comprises the steps: screening out a fault reporting work order of which the fault reporting state is to be signed in a power grid management platform configured based on the RPA technology, and determining a power supply unit corresponding to the fault reporting work order; according to the method and the device, the contact information of the contact person matched with the power supply unit is determined, so that the fault to-be-signed reminding outbound list can be generated through the contact information, and the fault to-be-signed reminding outbound list comprises the contact information, so that the contact person matched with the power supply unit can be conveniently contacted, and the fault reporting work order can be timely and effectively processed.

Description

Technical Field

[0001] The present application relates to the technical field of fault work order processing, and in particular to a method, system, device, and medium for processing fault work orders based on RPA technology. Background Art

[0002] When power equipment malfunctions, a corresponding work order is generated. The relevant personnel then sign for the work order and proceed with repairs. However, due to the fact that work orders in related technologies are often not processed in a timely manner, this hinders the repair progress of power equipment and ultimately affects power users. Therefore, how to quickly and effectively process work orders has become a pressing technical problem for those skilled in the art. Summary of the Invention

[0003] The present application provides a method, system, device and medium for processing fault report work orders based on RPA technology. In this method, fault report work orders with a status of "to be signed for" are screened out in a power grid management platform configured based on RPA technology, the power supply unit corresponding to the fault report work order is determined, and the contact information of the contact person matching the power supply unit is determined. In this way, a fault waiting for signature reminder outbound call list can be generated through the contact information. The fault waiting for signature reminder outbound call list contains contact information, which makes it convenient to contact the contact person matching the power supply unit, thereby processing the fault report work order in a timely and effective manner.

[0004] First, a method for processing fault reporting tickets based on RPA technology is provided, including:

[0005] When receiving a command from a user to display the distribution network fault emergency repair management interface, the distribution network fault emergency repair management interface in the power grid management platform configured based on RPA technology is displayed;

[0006] On the distribution network fault emergency repair management interface, when receiving an instruction from a user to display a fault report work order query interface, the fault report work order query interface is displayed;

[0007] On the fault report work order query interface, when a first query instruction sent by a user is received, fault report work orders whose status is pending receipt are queried and displayed; a first export control is also displayed on the interface displaying the fault report work orders to be signed;

[0008] When receiving an instruction from the user to select the first export control, exporting the to-be-signed fault report form to form a fault report form detail;

[0009] Determine the power supply unit corresponding to each of the to-be-signed fault reporting work orders in the fault reporting work order details, and determine the contact information of the contact person matching the power supply unit;

[0010] Based on the contact information, an outbound call list of fault receipt reminders is generated.

[0011] In some embodiments, the method further comprises:

[0012] On the distribution network fault emergency repair management interface, when receiving an instruction from a user to display a fault work order query interface, the fault work order query interface is displayed;

[0013] On the fault work order query interface, when a second query instruction sent by the user is received, fault work orders whose fault occurred within a preset time are queried and displayed, and a second export control is also displayed on the interface displaying the fault work orders within the preset time;

[0014] When an instruction is received from the user to select the second export control, the fault work orders within the preset time are exported to form a fault work order table.

[0015] In some embodiments, the fault work order includes the fault report work order creation time and the fault work order creation time; the method further includes:

[0016] Add a sign-off time column, a sign-off time limit column, and a sign-off report judgment column to the fault work order form;

[0017] Fill in the first preset time limit in the receipt time limit column; calculate the receipt time according to the creation time of the fault report and the creation time of the fault ticket and fill in the receipt time column;

[0018] According to the receipt time and the first preset time limit, whether the receipt is timely detected is obtained by obtaining a first test result, and the first test result is filled in the receipt filling judgment column.

[0019] In some embodiments, the fault work order further includes the arrival reporting time and the fault occurrence time; the method further includes:

[0020] Adding an arrival time column, an arrival time limit column and an arrival reporting judgment column to the fault work order form;

[0021] Fill in the second preset time limit in the arrival time limit column; calculate the arrival time according to the arrival reporting time and the fault occurrence time and fill in the arrival time column;

[0022] According to the arrival time and the second preset time limit, whether the arrival report is timely obtained a second detection result, and the second detection result is filled in the arrival report judgment column.

[0023] In some embodiments, the fault work order further includes the time of reply and the time of fault occurrence; the method further includes:

[0024] Add a power restoration time column, a power restoration time limit column, and a power restoration report judgment column to the fault work order form;

[0025] Fill in the third preset time limit in the power restoration time limit column; calculate the power restoration time according to the power restoration reporting time and the fault occurrence time and fill in the power restoration time column;

[0026] According to the power restoration time and the third preset time limit, whether the power restoration report is timely is detected to obtain a third detection result, and the third detection result is filled in the power restoration report judgment column.

[0027] In some embodiments, the method further comprises:

[0028] Calculate the timely rate of receipt reporting, timely rate of arrival reporting and timely rate of reply reporting.

[0029] In some embodiments, the step of calculating the timely signing and reporting rate includes: subtracting the number of fault work orders for which the first judgment result is untimely from the number of fault reporting work orders, and dividing the result by the number of fault reporting work orders to obtain the timely signing and reporting rate;

[0030] The step of calculating the arrival reporting timeliness rate comprises: subtracting the number of fault work orders with untimely detection results from the number of fault orders requiring emergency repair, and dividing the result by the number of fault orders requiring emergency repair, to obtain the arrival reporting timeliness rate;

[0031] The step of calculating the timeliness rate of power restoration reporting includes: subtracting the number of fault work orders with untimely third detection results from the number of fault orders requiring emergency repair, and dividing the result by the number of fault orders requiring emergency repair to obtain the timeliness rate of power restoration reporting.

[0032] Secondly, we provide a troubleshooting ticket processing system based on RPA technology, including:

[0033] The first display unit is configured to display the distribution network fault emergency repair management interface in the power grid management platform configured based on the RPA technology when receiving an instruction from a user to display the distribution network fault emergency repair management interface;

[0034] A second display unit is configured to display a fault report work order query interface on the distribution network fault emergency repair management interface when receiving an instruction from a user to display a fault report work order query interface;

[0035] A query unit is configured to query and display, on the fault report query interface, fault reports whose status is pending receipt upon receiving a first query instruction sent by a user; and a first export control is also displayed on the interface displaying the fault report requests;

[0036] An export unit, configured to export the to-be-signed fault report form to form a fault report form detail when receiving an instruction from a user to select the first export control;

[0037] A determining unit, configured to determine the power supply unit corresponding to each of the to-be-signed fault reporting work orders in the fault reporting work order details, and determine the contact information of a contact person matching the power supply unit;

[0038] A generating unit is used to generate an outbound call list of fault waiting to be signed reminder based on the contact information.

[0039] According to a third aspect, an electronic device is provided, comprising: at least one processor; and a memory communicatively connected to the at least one processor;

[0040] The memory stores instructions that can be executed by the at least one processor, and the instructions are configured to execute the above method.

[0041] According to a fourth aspect, a computer-readable storage medium is provided, storing computer-executable instructions for executing the method.

[0042] In the above embodiments, a method, system, device and medium for processing fault report work orders based on RPA technology are provided. In this method, fault report work orders with a status of "to be signed for" are screened out in a power grid management platform configured based on RPA technology, the power supply unit corresponding to the fault report work order is determined, and the contact information of the contact person matching the power supply unit is determined. In this way, a fault waiting for signature reminder outbound call list can be generated through the contact information. The fault waiting for signature reminder outbound call list contains contact information, which makes it convenient to contact the contact person matching the power supply unit, thereby processing the fault report work order in a timely and effective manner. BRIEF DESCRIPTION OF THE DRAWINGS

[0043] Figure 1 A flowchart of a method for processing a fault report based on RPA technology is exemplarily shown according to some embodiments;

[0044] Figure 2 A schematic diagram of a power distribution fault repair management interface provided according to some embodiments is exemplarily shown;

[0045] Figure 3 A schematic diagram of another power distribution fault repair fault management interface provided according to some embodiments is exemplarily shown;

[0046] Figure 4 A structural diagram of a fault reporting work order processing system based on RPA technology provided according to some embodiments is exemplified. DETAILED DESCRIPTION

[0047] In order to make the purpose and implementation of this application clearer, the exemplary implementation of this application will be clearly and completely described below in conjunction with the drawings in the exemplary embodiments of this application. Obviously, the described exemplary embodiments are only part of the embodiments of this application, not all of the embodiments.

[0048] It should be noted that the brief descriptions of terms in this application are only for the purpose of facilitating the understanding of the embodiments described below, and are not intended to limit the embodiments of this application. Unless otherwise specified, these terms should be understood according to their ordinary and usual meanings.

[0049] In the specification and claims of this application and the accompanying drawings, the terms "first," "second," "third," etc. are used to distinguish similar or similar objects or entities, and are not necessarily intended to limit a particular order or sequence, unless otherwise noted. It should be understood that the terms used in this manner are interchangeable under appropriate circumstances.

[0050] The terms "comprise," "include," and "have," and any variations thereof, are intended to cover but not exclude inclusion; for example, a product or device comprising a list of components is not necessarily limited to all the components expressly listed but may include other components not expressly listed or inherent to such product or device.

[0051] When power equipment malfunctions, a corresponding work order is generated. The relevant personnel then sign for the work order and proceed with repairs. However, due to the fact that work orders in related technologies are often not processed in a timely manner, this hinders the repair progress of power equipment and ultimately affects power users. Therefore, how to quickly and effectively process work orders has become a pressing technical problem for those skilled in the art.

[0052] In order to solve the above technical problems, an embodiment of the present application provides a method, system, equipment and medium for processing fault report work orders based on RPA technology. In this method, fault report work orders with a status of pending receipt are screened out in a power grid management platform configured based on RPA technology, the power supply unit corresponding to the fault report work order is determined, and the contact information of the contact person matching the power supply unit is determined. In this way, a fault pending receipt reminder outbound call list can be generated through the contact information. The fault pending receipt reminder outbound call list contains contact information, which makes it convenient to contact the contact person matching the power supply unit, and thus the fault report work order is processed in a timely and effective manner.

[0053] Figure 1 A flowchart of a method for processing a fault report based on RPA technology according to some embodiments is exemplified. The method includes S100-S600.

[0054] S100. When a command to display a distribution network fault emergency repair management interface is received from a user, the distribution network fault emergency repair management interface in a power grid management platform configured based on RPA technology (Robotic process automation) is displayed.

[0055] In an embodiment of the present application, the process of generating an instruction to display the distribution network fault emergency repair management interface may include: a user may first log in to the power grid management platform, then enter the safety production application interface, select the control corresponding to the distribution network fault emergency repair management interface on the safety generation application interface, and then generate an instruction to display the distribution network fault emergency repair management interface. Figure 2 The following is a schematic diagram of a power distribution fault repair management interface provided according to some embodiments. Figure 2 The blurred part is deliberately blurred to protect user privacy, etc.

[0056] S200: On the distribution network fault emergency repair management interface, when a command to display a fault reporting work order query interface is received from a user, the fault reporting work order query interface is displayed.

[0057] Specifically, the process of generating the instruction to select and display the fault report work order query interface may include: first selecting the target query control 201 on the distribution network fault repair management interface, and then displaying the interface corresponding to the target query control on the distribution network fault repair management interface, on which the fault report query control 202 is displayed. The user selects the fault report query control 202, and then generates the instruction to display the fault report work order query interface. Figure 2 A fault report work order query interface 203 is displayed on the power distribution fault emergency repair management interface.

[0058] S300. On the fault report query interface, when a first query instruction sent by a user is received, fault reports with a status of pending receipt are queried and displayed; a first export control is also displayed on the interface displaying the fault report that is pending receipt.

[0059] Specifically, the process of generating the first query instruction may include: setting the fault report status to pending receipt on the fault report work order query interface, selecting the first query control, and then generating and sending the first query instruction. In addition, before selecting the first query control, the fault occurrence time and the power supply station to which it belongs can also be set. Figure 2 A first query control 204 is displayed.

[0060] In the embodiment of the present application, a first export control 205 is also displayed while displaying the fault report work order to be signed.

[0061] S400. When receiving an instruction from the user to select the first export control, export the fault report work order to be signed to form a fault report work order detail.

[0062] In the embodiment of the present application, the file format of the fault reporting work order details can be .xls.

[0063] In the embodiment of the present application, the fault reporting work order details include the fault reporting work orders to be signed.

[0064] S500: Determine the power supply unit corresponding to each of the to-be-signed fault reporting work orders in the fault reporting work order details, and determine the contact information of the contact person matching the power supply unit.

[0065] In this embodiment of the present application, the fault report form will include the power supply unit to which the faulty power equipment belongs. The power supply unit is responsible for repairing faulty power equipment. When a fault report form is generated, the personnel of the power supply unit should be contacted promptly so that the fault can be promptly addressed. Therefore, in this embodiment of the present application, the contact information of the contact person of the power supply unit corresponding to each fault report form is determined in the fault report form details.

[0066] S600: Generate an outbound call list of fault receipt reminders based on the contact information.

[0067] In an embodiment of the present application, the outbound call list for fault receipt reminders includes the contact information of the contact person of the power supply unit, so that the contact person can be reminded in time to sign for the fault reporting work order so that the faulty power equipment can be repaired as soon as possible.

[0068] In the embodiment of the present application, the file format of the fault waiting to sign reminder outbound call list can be CSV.

[0069] In some embodiments, the method further comprises:

[0070] On the distribution network fault emergency repair management interface, when an instruction to display a fault work order query interface is received from a user, the fault work order query interface is displayed.

[0071] Figure 3 The following is a schematic diagram of another power distribution fault repair fault management interface provided in accordance with some embodiments. Figure 3 The blurred part is deliberately blurred to protect user privacy, etc.

[0072] Specifically, the process of generating the instruction to display the fault work order query interface may include: first selecting the target query control 201 on the distribution network fault repair management interface, then displaying the interface corresponding to the target query control on the distribution network fault repair management interface, the interface showing the fault order query control 206, the user selects the fault order query control 205, and then generating the instruction to display the fault work order query interface. Figure 3 A fault work order query interface 207 is displayed on the central power distribution fault repair management interface.

[0073] On the fault ticket query interface, when a second query instruction sent by the user is received, fault tickets whose fault occurred within the preset time are queried and displayed, and a second export control is also displayed on the interface displaying the fault tickets within the preset time.

[0074] Specifically, the process of generating the second query instruction may include: setting the fault occurrence time to a preset time on the fault work order query interface, selecting the second query control, and then generating the second query instruction. Figure 3 A second query control 208 is displayed.

[0075] In the embodiment of the present application, a second export control 209 is also displayed while displaying the fault work orders within the preset time.

[0076] When an instruction is received from the user to select the second export control, the fault work orders within the preset time are exported to form a fault work order table.

[0077] In an embodiment of the present application, the file format of the exported fault work order form can be .xls.

[0078] In an embodiment of the present application, the trouble ticket form includes trouble tickets within a preset time period. In some embodiments, the trouble ticket includes the trouble ticket creation time and the trouble ticket creation time. The method further includes: adding a receipt duration column, a receipt time limit column, and a receipt and reporting judgment column to the trouble ticket form.

[0079] Specifically, the fault work order form includes a column indicating whether emergency repair is needed or whether the circuit breaker has actually tripped. Three columns can be inserted to the left of the column: a column indicating the duration of receipt, a column indicating the time limit for receipt, and a column indicating the judgment of receipt and reporting. Of course, the columns indicating the duration of receipt, the time limit for receipt, and the column indicating the judgment of receipt and reporting can also be inserted elsewhere in the fault work order form.

[0080] Fill in the first preset time limit in the receipt time limit column; calculate the receipt time according to the creation time of the fault report form and the creation time of the fault form and fill in the receipt time column.

[0081] In the embodiment of the present application, when the fault ticket is created, it means that the fault report work order is signed. In one example, the first preset time limit can be 0:15:00.

[0082] In some embodiments, the step of calculating the receipt time and filling in the receipt time column based on the fault report creation time and the trouble ticket creation time includes: subtracting the trouble ticket creation time from the fault report creation time to obtain the receipt time and fill in the receipt time column.

[0083] According to the receipt time and the first preset time limit, whether the receipt is timely detected is obtained by obtaining a first test result, and the first test result is filled in the receipt filling judgment column.

[0084] In some embodiments, the step of detecting whether the receipt was timely and obtaining a first test result based on the receipt time and the first preset time limit includes: subtracting the first preset time limit from the receipt time to obtain a first difference, and determining the difference between the first difference and the first preset difference; if the first difference is less than or equal to the first preset difference, determining that the first test result is timely. If the first difference is greater than the first preset difference, determining that the first test result is untimely. Exemplarily, the first preset difference is 0.

[0085] In this embodiment, if the first detection result is timely, it means that the fault reporting work order is promptly signed by the contact person of the power supply unit, so that the fault of the power equipment can be quickly handled later.

[0086] In the embodiment of the present application, determining whether the signing and reporting is timely can facilitate subsequent relevant personnel to sort out the power equipment maintenance process and improve the links with problems.

[0087] In some embodiments, the fault work order further includes the arrival reporting time and the fault occurrence time; the method further includes:

[0088] An arrival time column, an arrival time limit column and an arrival reporting judgment column are added to the fault work order form.

[0089] Specifically, the fault work order form also includes an arrival reporting time data column. Three columns can be inserted to the left of this data column: the arrival duration column, the arrival time limit column, and the arrival reporting judgment column. Of course, the arrival duration column, the arrival time limit column, and the arrival reporting judgment column can also be inserted elsewhere in the fault work order form.

[0090] Fill in the second preset time limit in the arrival time limit column; calculate the arrival duration according to the arrival reporting time and the fault occurrence time and fill in the arrival duration column.

[0091] In one example, the second preset time limit is 2:00:00.

[0092] In some embodiments, the step of calculating the arrival duration and filling in the arrival duration column based on the arrival reporting time and the fault occurrence time includes: subtracting the fault occurrence time from the arrival reporting time to obtain the arrival duration and fill in the arrival duration column.

[0093] In the embodiment of the present application, the arrival reporting time may be the time when the fault work order is created and issued to the personnel who actually perform the maintenance operation.

[0094] According to the arrival time and the second preset time limit, whether the arrival report is timely obtained a second detection result, and the second detection result is filled in the arrival report judgment column.

[0095] In some embodiments, the step of detecting whether the arrival report is timely based on the arrival time and the second preset time limit and obtaining the second detection result includes: determining whether the arrival time is less than or equal to the second preset time limit, and if so, determining that the second detection result is timely; and if so, determining that the second detection result is untimely.

[0096] In this embodiment, if the second detection result is timely, it means that the personnel who actually perform the maintenance have received the fault work order in a timely manner.

[0097] In the embodiment of the present application, determining whether the arrival report is timely can facilitate subsequent relevant personnel to sort out the power equipment maintenance process and improve the links with problems.

[0098] In some embodiments, the fault work order further includes the time of reply and the time of fault occurrence; the method further includes:

[0099] A power restoration time column, a power restoration time limit column and a power restoration reporting judgment column are added to the fault work order form.

[0100] Specifically, the fault work order form includes a data column for the time of power restoration reporting. Three columns can be inserted on the left side of the data column, namely, the power restoration time column, the power restoration time limit column and the power restoration reporting judgment column.

[0101] Fill in the third preset time limit in the power restoration time limit column; calculate the power restoration time according to the power restoration reporting time and the fault occurrence time and fill in the power restoration time column.

[0102] In the embodiment of the present application, the time for filling in the restoration report may be the restoration time.

[0103] In one example, the third preset time limit may be 6:00:00.

[0104] In some embodiments, the step of calculating the power restoration time and filling in the power restoration time column based on the power restoration reporting time and the fault occurrence time includes: subtracting the fault occurrence time from the power restoration reporting time to obtain the power restoration time and filling in the power restoration time column.

[0105] According to the power restoration time and the third preset time limit, whether the power restoration report is timely is detected to obtain a third detection result, and the third detection result is filled in the power restoration report judgment column.

[0106] In some embodiments, the step of detecting whether the power restoration report is timely based on the power restoration time and the third preset time limit to obtain a third detection result includes: determining whether the power restoration time is less than or equal to the third preset time limit; if so, determining that the third detection result is timely; and if so, determining that the third detection result is untimely.

[0107] In this embodiment, if the third detection result is timely, it means that power is restored in a timely manner.

[0108] In the embodiment of the present application, determining whether the restoration report is timely can facilitate subsequent relevant personnel to sort out the power equipment maintenance process and improve the links with problems.

[0109] In some embodiments, the method further includes: calculating the timely rate of receipt reporting, the timely rate of arrival reporting, and the timely rate of reply reporting.

[0110] In this embodiment, in order to improve the maintenance process of power equipment, statistics are collected on the timely reporting rate of receipt, timely reporting rate of arrival, and timely reporting rate of power restoration. The maintenance process of power equipment can be improved based on the above three timely rates.

[0111] In some embodiments, the step of calculating the timely signing and reporting rate includes: subtracting the number of fault work orders for which the first detection result is untimely from the number of fault reporting work orders, and dividing the result by the number of fault reporting work orders to obtain the timely signing and reporting rate;

[0112] The step of calculating the arrival reporting timeliness rate comprises: subtracting the number of fault work orders with untimely detection results from the number of fault orders requiring emergency repair, and dividing the result by the number of fault orders requiring emergency repair, to obtain the arrival reporting timeliness rate;

[0113] The step of calculating the timeliness rate of power restoration reporting includes: subtracting the number of fault work orders with untimely third detection results from the number of fault orders requiring emergency repair, and dividing the result by the number of fault orders requiring emergency repair to obtain the timeliness rate of power restoration reporting.

[0114] In the above embodiment, a method, system, equipment and medium for processing fault report work orders based on RPA technology are provided. In this method, fault report work orders with a status of "to be signed for" are screened out in the power grid management platform configured based on RPA technology, the power supply unit corresponding to the fault report work order is determined, and the contact information of the contact person matching the power supply unit is determined. In this way, a fault waiting for signature reminder outbound call list can be generated through the contact information. The fault waiting for signature reminder outbound call list contains contact information, which makes it convenient to contact the contact person matching the power supply unit, and thus the fault report work order is processed in a timely and effective manner.

[0115] Further, as Figure 1 The specific implementation of the method, the embodiment of the application provides a fault work order processing system based on RPA technology, Figure 4 An RPA-based troubleshooting ticket processing system according to some embodiments is exemplified, wherein the system includes a first display unit 401 , a second display unit 402 , a query unit 403 , an export unit 404 , a determination unit 405 and a generation unit 406 .

[0116] The first display unit is configured to display the distribution network fault emergency repair management interface in the power grid management platform configured based on the RPA technology when receiving an instruction from a user to display the distribution network fault emergency repair management interface;

[0117] A second display unit is configured to display a fault report work order query interface on the distribution network fault emergency repair management interface when receiving an instruction from a user to display a fault report work order query interface;

[0118] A query unit is configured to query and display, on the fault report query interface, fault reports whose status is pending receipt upon receiving a first query instruction sent by a user; and a first export control is also displayed on the interface displaying the fault report requests;

[0119] An export unit, configured to export the to-be-signed fault report form to form a fault report form detail when receiving an instruction from a user to select the first export control;

[0120] A determining unit, configured to determine the power supply unit corresponding to each of the to-be-signed fault reporting work orders in the fault reporting work order details, and determine the contact information of a contact person matching the power supply unit;

[0121] A generating unit is used to generate an outbound call list of fault waiting to be signed reminder based on the contact information.

[0122] It should be noted that for other corresponding descriptions of the functional units involved in the RPA-based fault reporting work order processing system provided in this embodiment, please refer to Figure 1 The corresponding description in will not be repeated here.

[0123] Based on the above Figure 1 The method shown in FIG. 1 is a method for performing the above-mentioned operation. Accordingly, the embodiment of the present application further provides a storage medium on which a computer program is stored. When the program is executed by a processor, the above-mentioned operation is performed. Figure 1 The following figure shows the troubleshooting ticket processing method based on RPA technology.

[0124] Based on this understanding, the technical solution of the present application can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, USB flash drive, mobile hard disk, etc.), including a number of instructions for enabling an electronic device (which can be a personal computer, server, or network device, etc.) to execute the methods described in each implementation scenario of the present application.

[0125] Based on the above Figure 1 The method shown, and Figure 4 In order to achieve the above-mentioned purpose, the embodiment of the present application also provides a physical device for processing fault report tickets based on RPA technology, which can be a computer, a smart phone, a tablet computer, a smart watch, a server, or a network device, etc. The physical device includes a storage medium and a processor; the storage medium is used to store computer programs; the processor is used to execute computer programs to achieve the above-mentioned Figure 1 The following figure shows the troubleshooting ticket processing method based on RPA technology.

[0126] Optionally, the physical device may further include a user interface, a network interface, a camera, a radio frequency (RF) circuit, a sensor, an audio circuit, a Wi-Fi module, etc. The user interface may include a display, an input unit such as a keyboard, etc., and the optional user interface may also include a USB interface, a card reader interface, etc. The network interface may optionally include a standard wired interface, a wireless interface (such as a Wi-Fi interface), etc.

[0127] Those skilled in the art will understand that the electronic device structure provided in this embodiment does not limit the electronic device, and may include more or fewer components, or combine certain components, or arrange the components differently.

[0128] The storage medium may also include an operating device and a network communication module. The operating device is a program that manages and stores the hardware and software resources of the electronic device, supporting the operation of information processing programs and other software and / or programs. The network communication module is used to enable communication between the various controls within the storage medium and with other hardware and software in the physical device.

[0129] Through the description of the above implementation methods, those skilled in the art can clearly understand that the present application can be implemented by means of software plus a necessary general hardware platform, or by hardware.

[0130] Those skilled in the art will understand that the accompanying drawings are only schematic diagrams of a preferred implementation scenario, and the units or processes in the accompanying drawings are not necessarily required to implement the present application. Those skilled in the art will understand that the units in the devices in the implementation scenario can be distributed in the devices of the implementation scenario according to the implementation scenario description, or can be changed accordingly and located in one or more devices different from the implementation scenario. The units of the above-mentioned implementation scenario can be combined into one unit, or can be further split into multiple sub-units.

[0131] The serial numbers of the above application are for descriptive purposes only and do not represent the advantages or disadvantages of the implementation scenarios. The above disclosure only discloses several specific implementation scenarios of the present application, but the present application is not limited thereto. Any changes that can be conceived by those skilled in the art should fall within the scope of protection of the present application.

Claims

1. A method for processing fault report orders based on RPA technology, characterized in that: include: When receiving a command from a user to display the distribution network fault emergency repair management interface, the distribution network fault emergency repair management interface in the power grid management platform configured based on RPA technology is displayed; On the distribution network fault emergency repair management interface, when receiving an instruction from a user to display a fault report work order query interface, the fault report work order query interface is displayed; On the fault report work order query interface, when a first query instruction sent by a user is received, fault report work orders whose status is pending receipt are queried and displayed; a first export control is also displayed on the interface displaying the fault report work orders to be signed; When receiving an instruction from the user to select the first export control, exporting the to-be-signed fault report form to form a fault report form detail; Determine the power supply unit corresponding to each of the to-be-signed fault reporting work orders in the fault reporting work order details, and determine the contact information of the contact person matching the power supply unit; Based on the contact information, an outbound call list of fault receipt reminders is generated.

2. The method according to claim 1, characterized in that Also includes: On the distribution network fault emergency repair management interface, when receiving an instruction from a user to display a fault work order query interface, the fault work order query interface is displayed; On the fault work order query interface, when a second query instruction sent by the user is received, fault work orders whose fault occurred within a preset time are queried and displayed, and a second export control is also displayed on the interface displaying the fault work orders within the preset time; When an instruction is received from the user to select the second export control, the fault work orders within the preset time are exported to form a fault work order table.

3. The method according to claim 2, characterized in that The fault work order includes the fault report work order creation time and the fault work order creation time; the method further includes: Add a sign-off time column, a sign-off time limit column, and a sign-off report judgment column to the fault work order form; Fill in the first preset time limit in the receipt time limit column; calculate the receipt time according to the creation time of the fault report and the creation time of the fault ticket and fill in the receipt time column; According to the receipt time and the first preset time limit, whether the receipt is timely detected is obtained by obtaining a first test result, and the first test result is filled in the receipt filling judgment column.

4. The method according to claim 3, characterized in that The fault work order also includes the arrival reporting time and the fault occurrence time; the method further includes: Adding an arrival time column, an arrival time limit column and an arrival reporting judgment column to the fault work order form; Fill in the second preset time limit in the arrival time limit column; calculate the arrival time according to the arrival reporting time and the fault occurrence time and fill in the arrival time column; According to the arrival time and the second preset time limit, whether the arrival report is timely obtained a second detection result, and the second detection result is filled in the arrival report judgment column.

5. The method according to claim 4, characterized in that The fault work order also includes the time of reply reporting and the time of fault occurrence; the method further includes: Add a power restoration time column, a power restoration time limit column, and a power restoration report judgment column to the fault work order form; Fill in the third preset time limit in the power restoration time limit column; calculate the power restoration time according to the power restoration reporting time and the fault occurrence time and fill in the power restoration time column; According to the power restoration time and the third preset time limit, whether the power restoration report is timely is detected to obtain a third detection result, and the third detection result is filled in the power restoration report judgment column.

6. The method according to claim 5, characterized in that Also includes: Calculate the timely rate of receipt reporting, timely rate of arrival reporting and timely rate of reply reporting.

7. The method according to claim 6, characterized in that The step of calculating the timely signing and reporting rate includes: subtracting the number of fault work orders for which the first judgment result is untimely from the number of fault reporting work orders, and dividing the result by the number of fault reporting work orders to obtain the timely signing and reporting rate; The step of calculating the arrival reporting timeliness rate comprises: subtracting the number of fault work orders with untimely detection results from the number of fault orders requiring emergency repair, and dividing the result by the number of fault orders requiring emergency repair, to obtain the arrival reporting timeliness rate; The step of calculating the timeliness rate of power restoration reporting includes: subtracting the number of fault work orders with untimely third detection results from the number of fault orders requiring emergency repair, and dividing the result by the number of fault orders requiring emergency repair to obtain the timeliness rate of power restoration reporting.

8. A fault reporting work order processing system based on RPA technology, characterized by: include: The first display unit is configured to display the distribution network fault emergency repair management interface in the power grid management platform configured based on the RPA technology when receiving an instruction from a user to display the distribution network fault emergency repair management interface; A second display unit is configured to display a fault report work order query interface on the distribution network fault emergency repair management interface when receiving an instruction from a user to display a fault report work order query interface; A query unit, configured to query and display, on the fault report ticket query interface, fault report tickets whose status is "to be signed for" upon receiving a first query instruction sent by a user; A first export control is also displayed on the interface displaying the troubleshooting work order to be signed; An export unit, configured to export the to-be-signed fault report form to form a fault report form detail when receiving an instruction from a user to select the first export control; A determining unit, configured to determine the power supply unit corresponding to each of the to-be-signed fault reporting work orders in the fault reporting work order details, and determine the contact information of a contact person matching the power supply unit; A generating unit is used to generate an outbound call list of fault waiting to be signed reminder based on the contact information.

9. An electronic device, characterized in that: include: at least one processor; and, a memory communicatively coupled to the at least one processor; The memory stores instructions that can be executed by the at least one processor, and the instructions are configured to execute the method according to any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that Computer-executable instructions are stored, and the computer-executable instructions are used to execute the method according to any one of claims 1 to 7.

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