Online insurance system supporting electronic signature

Abstract

The invention relates to an online insurance system supporting an electronic signature. The online insurance system comprises an online insurance platform, and a client communication device and a first server communication device which are connected with the online insurance platform, the online security platform establishes a video connection between the client communication device and the first server communication device. The first server-side communication device displays a function menu of the signed file, wherein the function menu comprises a plurality of file names respectively corresponding to a plurality of files to be signed and a plurality of function option groups respectively corresponding to the file names. The display frames of the client communication device and the first server communication device are divided into a video image area and a file image area. When a client signs in a signature frame displayed by the client communication device, the client communication device and the first server communication device display the signature track of the client, and the signature column of the to-be-signed file applies the signature image, so that the signature of the to-be-signed file is electronized under the condition of considering the security, and the convenience of operation is effectively improved.

Description

Technical Field

[0001] This invention relates to a video conferencing system, and more particularly to a video conferencing system for online verification and electronic signatures. Background Technology

[0002] Banks provide loan services to businesses and individuals, and the loan process includes a guarantee process. This guarantee process requires the customer to sign multiple documents. Previously, these signings were all done in paper form, requiring the paper documents to be sent to the customer, who then had to send them back to the bank after signing. This method has room for improvement in terms of convenience. Therefore, developing a new system that overcomes the shortcomings of the existing technology is the subject of this invention. Summary of the Invention

[0003] The purpose of this invention is to provide an online verification system that supports electronic signatures.

[0004] The present invention provides an online verification system that supports electronic signatures, comprising an online verification platform, a client communication device, and a first server communication device.

[0005] The online insurance platform stores multiple documents from customers that are yet to be signed.

[0006] The client communication device is connected to the online insurance platform via a communication network and is operated by the client.

[0007] The first server communication device is connected to the online protection platform via a communication network and is operated by the first service personnel.

[0008] The online protection platform establishes a video connection between the client communication device and the first server communication device, enabling the client communication device and the first server communication device to display the client's real-time image.

[0009] The first server communication device displays a function menu for signing the document. The function menu for signing the document includes multiple file names corresponding to the document to be signed and multiple function option groups corresponding to the file names. Each function option group includes multiple function options, two of which are signing options and viewing options.

[0010] When the first service personnel selects the signature option corresponding to one of the file names, the display screens of the client communication device and the first server communication device are divided into a video image area and a document image area. The video image area displays the real-time image of the customer, and the document image area displays the document to be signed corresponding to the signature option.

[0011] When the first service personnel selects the signature field in the document to be signed displayed in the document image area, the client communication device and the first server communication device display the signature box in a manner that is above the video image area and the document image area.

[0012] When the customer signs in the signature box displayed on the client communication device, the client communication device and the first server communication device display the trace of the customer's signature.

[0013] After the customer signs the signature box, the client communication device stores the image in the signature box as a signature image. When the first service personnel selects the view option corresponding to the document name, the display screen of the client communication device and the first server communication device is divided into the video image area and the document image area. The video image area displays the customer's real-time image, and the document image area displays the document to be signed corresponding to the signature option, with the signature field of the document to be signed using the signature image.

[0014] In some embodiments, the client communication device can display the signature box in both portrait and landscape display modes, and the area of ​​the signature box in the landscape display mode is larger than the area of ​​the signature box in the portrait display mode.

[0015] In some implementations, when the online communication platform establishes a video connection between the client communication device and the first server communication device, it also displays the real-time image of the first service personnel on both the client communication device and the first server communication device.

[0016] In some implementations, the online verification system supporting electronic signatures further includes a second server communication device. The second server communication device is connected to the online verification platform via a communication network and is operated by a second service personnel. When the online verification platform establishes a video connection between the client communication device and the first server communication device, it also displays the real-time image of the second service personnel on both the client communication device and the first server communication device.

[0017] In some implementations, the online platform sends an email containing a URL, which is used by the client communication device to read the document to be signed.

[0018] The beneficial effects of this invention are as follows: By establishing a video connection between the client communication device and the first server communication device through the online guarantee platform, and the first server communication device displays a function menu for signing the document for the first service personnel to select, the display screens of the client communication device and the first server communication device are divided into the video image area and the document image area. The client communication device and the first server communication device display the signature box for the customer to handwrite their signature, thereby digitizing the signing of the document to be signed while ensuring security, thus effectively improving the convenience of the operation. Attached Figure Description

[0019] Other features and effects of the present invention will be clearly presented in the embodiments with reference to the accompanying drawings, wherein:

[0020] Figure 1 This is a schematic diagram of the hardware connection relationship of an embodiment of the online verification system supporting electronic signatures of the present invention;

[0021] Figure 2 , 3 4, 6, and 9 are schematic diagrams of the first server-side communication device in this embodiment;

[0022] Figure 5 , 7 Figures 8 and 10 are schematic diagrams of the client communication device in this embodiment. Detailed Implementation

[0023] The present invention will now be described in detail with reference to the accompanying drawings and embodiments.

[0024] See Figure 1 An embodiment of the online verification system 100 supporting electronic signatures of the present invention includes an online verification platform 1, a client communication device 2, a first server communication device 3 and a second server communication device 4.

[0025] The online warranty platform 1 stores multiple documents pending signature for a customer. The online warranty platform 1 is implemented by multiple hosts or servers working together. In one implementation, the online warranty platform 1 includes at least multiple hosts for managing incoming calls, video calls, and warranty documents.

[0026] The client communication device 2 is connected to the online protection platform 1 via a communication network and is operated by the client. The client communication device 2 is, for example, a smartphone or a tablet computer, but is not limited thereto.

[0027] The first server-side communication device 3 is connected to the online protection platform 1 via a communication network and is operated by a first service personnel. The first service personnel is a salesperson responsible for understanding the customer, conducting conversations, and providing testimonials. The first server-side communication device 3 may be, for example, a smartphone or a tablet computer, but is not limited thereto.

[0028] The second server communication device 4 is connected to the online protection platform 1 via a communication network and is operated by a second service personnel. The second service personnel is a customer service representative who assists in conducting video conferences. The second server communication device 4 is, for example, a desktop computer or a laptop computer, but is not limited thereto.

[0029] The following describes an online verification process executed by the online verification system 100 that supports electronic signatures. First, the online verification platform 1 establishes a video connection between the client communication device 2 and the first server communication device 3, enabling the client communication device 2, the first server communication device 3, and the second server communication device 4 to display real-time images of the customer and the first service personnel, and enabling the client communication device 2 and the first server communication device 3 to display real-time images of the second service personnel. At this time, the screen of the first server communication device 3 is as follows: Figure 2 As shown.

[0030] Next, the first service personnel selected... Figure 2 The "Signed Documents" option shown in the image causes the first server communication device 3 to display the following: Figure 3 The screen shown indicates that the first server communication device 3 displays a document signing function menu, which includes multiple file names corresponding to the document to be signed (e.g., ...). Figure 3 The document contains "File 1", "File 2", "File 3" and "File 4" and multiple function option groups corresponding to the file names. Each function option group contains multiple function options, namely a signature option, a view option and a completion option.

[0031] Next, when the first service personnel selects the signature option corresponding to a file name, the display screens of the client communication device 2 and the first server communication device 3 are divided into a video image area and a document image area. The video image area displays the client's real-time image, and the document image area displays the document to be signed corresponding to the signature option. At this time, the display screen of the first server communication device 3 is as follows: Figure 4 As shown, the display screen of the client communication device 2 is as follows: Figure 5 As shown, so that the customer can view the document to be signed.

[0032] Next, when the first service personnel selects a signature field in the document to be signed displayed in the document image area (such as...), Figure 4 At the very bottom of the account opening contract, the client communication device 2 and the first server communication device 3 display a signature box above the video image area and the document image area, for the client to sign by hand.

[0033] When the customer signs in the signature box displayed on the client communication device 2, both the client communication device 2 and the first server communication device 3 display the trace of the customer's signature. At this time, the display screen of the first server communication device 3 is as follows: Figure 6 As shown, the display screen of the client communication device 2 is as follows: Figure 7 As shown ( Figure 6 and Figure 7 The signature in the document is indicated by "ABC".

[0034] It is worth mentioning that the client communication device 2 can be displayed in a portrait mode (such as...) Figure 7 (as shown) and a horizontal display mode (such as) Figure 8 The signature box is shown in the image, and its area in the landscape mode is larger than its area in the portrait mode. Therefore, if the customer feels that the area of ​​the signature box is too small in the portrait mode to facilitate handwriting, they can simply switch to the landscape mode to increase the area of ​​the signature box and make it easier to sign by hand.

[0035] Next, after the customer signs the signature box (the customer clicks...) Figure 7 and Figure 8 After clicking the "Complete" button, the client communication device 2 stores the image within the signature box as a signature image. When the first service personnel selects the view option corresponding to the file name, the display screens of the client communication device 2 and the first server communication device 3 are divided into a video image area and a file image area. The video image area displays the client's real-time image, and the file image area displays the document to be signed corresponding to the signature option, with the signature field of the document to be signed using the signature image. At this time, the display screen of the first server communication device 3 is as follows: Figure 9 As shown, the display screen of the client communication device 2 is as follows: Figure 10 As shown. Each time the first service personnel has reviewed one of the signed documents pending signature, they can click... Figure 3 The corresponding "Complete" option can be selected after all the documents to be signed have been checked. Figure 3 The "Signing Completed" option is displayed. This online verification platform 1 will store the image of each signature.

[0036] It is worth mentioning that before conducting the aforementioned online warranty verification process, the online warranty verification platform 1 sends an email containing a URL, which is used by the client communication device 2 to read the document to be signed, thereby allowing the customer to read the document to be signed in detail in advance.

[0037] In summary, the online verification system 100 supporting electronic signatures of the present invention establishes a video connection between the client communication device 2 and the first server communication device 3 through the online verification platform 1. The first server communication device 3 displays a function menu for the document to be signed for the first service personnel to select. This divides the display screens of the client communication device 2 and the first server communication device 3 into a video image area and a document image area. The client communication device 2 and the first server communication device 3 display a signature box for the customer to handwrite their signature. Thus, the signing of the document to be signed is digitized while ensuring security, effectively improving the convenience of the operation. Therefore, the purpose of the present invention is indeed achieved.

Claims

1. An online verification system supporting electronic signatures; characterized in that: The online verification system supporting electronic signatures includes: The online insurance platform stores multiple documents from clients that are yet to be signed. The client communication device is connected to the online insurance platform via a communication network and is operated by the client. and The first server-side communication device is connected to the online protection platform via a communication network and is operated by the first service personnel. The online insurance platform establishes a video connection between the client communication device and the first server communication device, enabling the client communication device and the first server communication device to display the client's real-time image; The first server communication device displays a function menu for signing the document. The function menu for signing the document includes multiple file names corresponding to the document to be signed and multiple function option groups corresponding to the file names. Each function option group includes multiple function options, of which two are signing options and viewing options. When the first service personnel selects the signature option corresponding to one of the file names, the display screens of the client communication device and the first server communication device are divided into a video image area and a document image area. The video image area displays the real-time image of the customer, and the document image area displays the document to be signed corresponding to the signature option. When the first service personnel selects the signature field in the document to be signed displayed in the document image area, the client communication device and the first server communication device display the signature box in a manner that is above the video image area and the document image area. When the customer signs in the signature box displayed on the client communication device, the client communication device and the first server communication device display the trace of the customer's signature; After the customer signs the signature box, the client communication device stores the image in the signature box as a signature image. When the first service personnel selects the view option corresponding to the document name, the display screen of the client communication device and the first server communication device is divided into the video image area and the document image area. The video image area displays the customer's real-time image, and the document image area displays the document to be signed corresponding to the signature option, with the signature field of the document to be signed using the signature image.

2. The online verification system supporting electronic signatures according to claim 1, characterized in that: The client communication device can display the signature box in both portrait and landscape display modes, and the area of ​​the signature box in the landscape display mode is larger than the area of ​​the signature box in the portrait display mode.

3. The online verification system supporting electronic signatures according to claim 1, characterized in that: When the online protection platform establishes a video connection between the client communication device and the first server communication device, it also enables the client communication device and the first server communication device to display the real-time image of the first service personnel.

4. The online verification system supporting electronic signatures according to claim 3, characterized in that: The online verification system supporting electronic signatures also includes a second server communication device. The second server communication device is connected to the online verification platform via a communication network and is operated by a second service personnel. When the online verification platform establishes a video connection between the client communication device and the first server communication device, it also displays the real-time image of the second service personnel on the client communication device and the first server communication device.

5. The online verification system supporting electronic signatures according to claim 1, characterized in that: The online guarantee platform sends an email containing a URL, which is used by the client communication device to read the document to be signed.

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