Seat reservation system, seat reservation method, and program

Abstract

To provide a seat reservation system with which the mental health of users can be managed.SOLUTION: A seat reservation system comprises a control unit 4, a memory 7, a user terminal 2 used by a user, and a communication unit 5 capable of communicating with the user terminal. The control unit 4 performs each of a concierge setting mode, a workplace setting mode, a seat reservation mode, and a health management mode. In the concierge setting mode, a concierge displayed on the user terminal 2 is set. In the workplace setting mode, the workplace of the user is set by dialog with the concierge. In the seat reservation mode, the seat of the user is reserved when the workplace of the user is a prescribed place. In the health management mode, a question regarding metal health from the concierge is presented to the user from the user terminal 2, a reply to the question from the user is acquired, and information pertaining to the mental health of the user is preserved in the memory 7.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to a seat reservation system, a seat reservation method, and a program. [Background technology]

[0002] Patent Document 1 discloses a seating suggestion system that prevents users from being fixed in their seats in a free address office environment. The seating suggestion system in Patent Document 1 suggests seats based on a correlation value that indicates the degree of association between two users, for example, by placing users with a high correlation value close to each other. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2012-177974 Summary of the Invention [Problem to be solved by the invention]

[0004] However, with the diversification of work locations, such as free address office environments and teleworking, communication between members may become weaker. Therefore, it is important for members to be aware of the physical and mental health conditions of other members. On the other hand, the seating suggestion system of Patent Document 1 does not allow other users to know the physical and mental health conditions of each user.

[0005] The present disclosure aims to provide a seat reservation system, a seat reservation method, and a program that can create a comfortable environment by managing the mental and physical health of users. [Means for solving the problem]

[0006] A seat reservation system according to one aspect of the present disclosure includes a control unit, a memory, and a communication unit capable of communicating with a user terminal used by a user. The control unit performs operations in a concierge setting mode, a workplace setting mode, a seat reservation mode, and a health management mode. In the concierge setting mode, a concierge to be displayed on the user terminal is set. In the workplace setting mode, the user's workplace is set through a dialogue between the user and the concierge. In the seat reservation mode, a seat is reserved for the user if the user's workplace is a predetermined location. In the health management mode, the concierge asks the user questions related to physical and mental health from the user terminal, and the user's responses to the questions are obtained and information related to the user's physical and mental health is stored in the memory.

[0007] A seat reservation method according to one aspect of the present disclosure is executed by one or more processors. The seat reservation method includes a concierge setting process, a workplace setting process, a seat reservation process, and a health management process. The concierge setting process sets a concierge to be presented to a user. The workplace setting process sets the user's workplace through a dialogue between the user and the concierge. The seat reservation process reserves a seat for the user if the user's workplace is a specified location. The health management process causes the concierge to present questions related to physical and mental health to the user, obtains responses from the user to the questions, and stores information related to the user's physical and mental health.

[0008] A seat reservation method according to another aspect of the present disclosure is executed by one or more processors. The seat reservation method includes a concierge setting process, a workplace setting process for setting the user's workplace through dialogue between the user and the concierge, a seat reservation process, and a health management process. The concierge setting process sets a concierge to be displayed on a user terminal used by the user. The seat reservation process reserves a seat for the user if the user's workplace is a predetermined location. The health management process causes the concierge to present questions regarding physical and mental health to the user from the user terminal, obtains responses from the user to the questions, and stores information regarding the user's physical and mental health.

[0009] A program according to one aspect of the present disclosure causes one or more processors to execute the seat reservation method. [Effects of the Invention]

[0010] According to the seat reservation system, seat reservation method, and program of the above aspects, it is possible to create a comfortable environment by managing the mental and physical health of users. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a block diagram showing the configuration of a seat reservation system according to an embodiment. [Figure 2] FIG. 2 is a sequence diagram showing a login operation in the seat reservation system. [Figure 3] FIG. 3 is a flowchart showing the operation mode determination operation in the seat reservation system. [Figure 4] FIG. 4 is a sequence diagram showing the concierge setting mode operation in the seat reservation system. [Figure 5] FIG. 5 shows a concierge candidate screen in the seat reservation system. [Figure 6]FIG. 6 is a sequence diagram showing the operation of the seat reservation system in the work place setting mode. [Figure 7] FIG. 7 shows the work location selection screen in the seat reservation system. [Figure 8] FIG. 8 shows a seat selection screen in the seat reservation system. [Figure 9] FIG. 9 is a sequence diagram showing a first pattern of the health management mode operation in the seat reservation system. [Figure 10] FIG. 10 shows a chat screen in the health management mode in the seat reservation system. [Figure 11] FIG. 11 shows a chat screen in the health management mode in the seat reservation system. [Figure 12] FIG. 12 is a sequence diagram showing a second pattern of the health management mode operation in the seat reservation system. [Figure 13] FIG. 13 is a sequence diagram showing a fourth pattern of the health management mode operation in the seat reservation system. [Figure 14] FIG. 14 is a sequence diagram showing the end-of-work operation in the seat reservation system. [Figure 15] FIG. 15 is a sequence diagram showing a health condition notification operation in the seat reservation system. [Figure 16] FIG. 16 shows a health management report screen of a seat reservation system according to a modified example. DETAILED DESCRIPTION OF THE INVENTION

[0012] The seat reservation system according to the embodiment will be described in detail below with reference to the drawings. However, the drawings described in the following embodiments are schematic diagrams, and the ratios of the sizes and thicknesses of the components do not necessarily reflect the actual dimensional ratios. Note that the configurations described in the following embodiments are merely examples of the present disclosure. The present disclosure is not limited to the following embodiments, and various modifications are possible depending on the design, etc., as long as the effects of the present disclosure can be achieved.

[0013] (Embodiment) (1) Composition As shown in FIG. 1, the seat reservation system according to the embodiment includes a server 1. The seat reservation system according to the embodiment is capable of communicating with a principal terminal 2 and a member terminal 3. Here, the principal terminal 2 is a terminal device used by a user who makes a seat reservation, and specifically, a tablet terminal, a smartphone, a personal computer, etc. The user is an employee working in an office. The member terminal 3 is a terminal device used by a member who makes a seat reservation in the same location as the user, and specifically, a tablet terminal, a smartphone, a personal computer, etc. The member is an employee who works in the same office as the user. As will be described later, the member is preferably a supervisor or an employee in a management and supervisory department who is in a position to manage the user's physical and mental health.

[0014] The seat reservation system is, for example, a server-client system using a web application. More specifically, the web browsers or dedicated applications on the principal terminal 2 and member terminal 3 send information entered by the user or member to the server 1. The web browsers or dedicated applications on the principal terminal 2 and member terminal 3 display messages or images sent from the server 1 to the user or member.

[0015] (1.1) Server The server 1 according to the embodiment includes a control unit 4, a communication unit 5, an operation unit 6, a memory 7, and a power supply unit 9. That is, the seat reservation system includes the control unit 4, the communication unit 5, and the memory 7.

[0016] The control unit 4 cooperates with the personal terminal 2 to make seat reservations and manage the user's physical and mental health. As will be described later, the control unit 4 acquires from the personal terminal 2 information necessary for seat reservations and management of the user's physical and mental health through a dialogue between the user and a concierge displayed on the personal terminal 2. Furthermore, as will be described later, the control unit 4 provides the personal terminal 2 with information necessary for the dialogue between the user and the concierge displayed on the personal terminal 2. The concierge referred to here is a character with a virtual personality that is displayed on the personal terminal 2. Furthermore, the dialogue between the concierge and the user refers, for example, to the user inputting a response to a message from the concierge, or the concierge responding to a message input by the user. In other words, the dialogue between the concierge and the user refers to the exchange of messages between the user and the seat reservation system via the personal terminal 2 and the concierge.

[0017] The control unit 4 is, for example, a combination of a processor, a memory, and a program. The processor is, for example, a CPU (Central Processing Unit).

[0018] The communication unit 5 transmits information necessary for a conversation between the concierge and the user to the principal terminal 2. The communication unit 5 also receives information necessary for seat reservations and the user's physical and mental health management from the principal terminal 2. The communication unit 5 has an interface for connecting to a network to which the principal terminal 2 and the member terminal 3 are connected, and has, for example, a wired interface compatible with Ethernet.

[0019] The operation unit 6 has an input device that allows a person to input information directly to the control unit 4 of the server 1 without going through a network. The input device is, for example, a keyboard, a mouse, or the like.

[0020] The memory 7 is a storage medium for storing methods required for seat reservations and for managing the physical and mental health of users. The memory 7 is a so-called non-volatile memory, such as a hard disk or an SSD (Solid State Drive).

[0021] The power supply unit 9 is a power supply unit that supplies power to the control unit 4 and other components of the server 1, and is a converter that converts commercial power into direct current.

[0022] The server 1 includes a computer system. The computer system is primarily composed of a processor and memory as hardware. The functions of the server 1 of the present disclosure are realized by the processor executing a program stored in the computer system's memory. The program may be pre-stored in the computer system's memory, provided via a telecommunications line, or provided in a non-transitory recording medium such as a memory card, optical disk, or hard disk drive that is readable by the computer system. The processor of the computer system is composed of one or more electronic circuits, including a semiconductor integrated circuit (IC) or a large-scale integrated circuit (LSI). The integrated circuits, such as ICs and LSIs, are referred to by different names depending on the degree of integration, and include integrated circuits called system LSIs, very large scale integrations (VLSIs), and ultra-large scale integrations (ULSIs). Furthermore, field-programmable gate arrays (FPGAs), which are programmed after the LSI is manufactured, or logic devices that allow the reconfiguration of internal connections or circuit partitions within the LSI, can also be used as processors. Multiple electronic circuits may be integrated on a single chip or distributed across multiple chips. The multiple chips may be integrated into one device or distributed across multiple devices. The computer system referred to here includes a microcontroller having one or more processors and one or more memories. Therefore, the microcontroller also comprises one or more electronic circuits, including semiconductor integrated circuits or large-scale integrated circuits.

[0023] Furthermore, it is not essential for the server 1 that multiple functions are concentrated in one housing, and the components of the server 1 may be distributed across multiple housings. Furthermore, at least some of the functions of the server 1, for example, the functions of the memory 7, may be realized by the cloud (cloud computing) or the like.

[0024] Conversely, at least some of the functions of the server 1, which are distributed among multiple components in the embodiment, may be integrated into one housing.

[0025] (1.2) Personal Device The personal terminal 2 according to the embodiment includes a control unit 2a, a communication unit 2b, an operation unit 2c, a memory 2d, a display unit 2e, and a power supply unit 2f. The personal terminal 2 corresponds to the user terminal of the present disclosure.

[0026] The control unit 2a cooperates with the server 1 to make seat reservations and manage the user's physical and mental health. As will be described later, the control unit 2a transmits information necessary for seat reservations and the user's physical and mental health management, obtained through dialogue between the concierge and the user, to the server 1. In addition, the control unit 2a acquires information necessary for dialogue between the concierge and the user from the server 1, as will be described later.

[0027] The control unit 2a is, for example, a combination of a processor, a memory, and a program. The processor is, for example, a CPU (Central Processing Unit).

[0028] The communication unit 2b transmits information necessary for seat reservations and for managing the user's physical and mental health, obtained through dialogue between the concierge and the user, to the server 1. The communication unit 2b also receives information necessary for dialogue between the concierge and the user from the server 1. The communication unit 2b has an interface for connecting to a network to which the server 1 is connected, and has, for example, a wireless interface compatible with a public wireless communication network or Wi-Fi (registered trademark).

[0029] The operation unit 2c has an input device for the user to input information to the user terminal 2. The input device is, for example, a touch panel.

[0030] The memory 2d is a storage medium for storing methods required for seat reservations and for managing the user's physical and mental health. The memory 2d is a so-called non-volatile memory, such as a flash memory or a microSD card.

[0031] The display unit 2e has a display device for displaying the concierge and messages from the concierge to the user, such as an organic EL display or a liquid crystal display.

[0032] The power supply unit 2f supplies power to the control unit 2a and other components of the user terminal 2. The power supply unit 2f is, for example, a lithium ion battery.

[0033] (1.3) Member terminal The member terminal 3 according to the embodiment includes a control unit 3a, a communication unit 3b, an operation unit 3c, a memory 3d, a display unit 3e, and a power supply unit 3f.

[0034] The control unit 3a cooperates with the server 1 to make seat reservations and manage the physical and mental health of members. The control unit 3a also cooperates with the server 1 to manage the physical and mental health of users. As will be described later, the control unit 3a transmits information necessary for seat reservations and the physical and mental health management of users, obtained through dialogue between the concierge and members, to the server 1. As will be described later, the control unit 2a also obtains information necessary for dialogue between the concierge and members and information necessary for the physical and mental health management of users from the server 1.

[0035] The control unit 3a is, for example, a combination of a processor, a memory, and a program. The processor is, for example, a CPU (Central Processing Unit).

[0036] The communication unit 3b transmits information necessary for seat reservations and for managing the physical and mental health of members, obtained through dialogue between the concierge and members, to the server 1. The communication unit 3b also receives information necessary for dialogue between the concierge and members and information necessary for managing the physical and mental health of users from the server 1. The communication unit 3b has an interface for connecting to a network to which the server 1 is connected, and has, for example, a wireless interface compatible with a public wireless communication network or Wi-Fi (registered trademark).

[0037] The operation unit 3c has an input device for the member to input information to the member terminal 3. The input device is, for example, a touch panel.

[0038] The memory 3d is a storage medium for storing methods required for seat reservations and for managing the physical and mental health of members. The memory 3d is a so-called non-volatile memory, such as a flash memory or a microSD card.

[0039] The display unit 3e has a display device for displaying the concierge and messages from the concierge to the member. The display device may be, for example, an organic EL display, a liquid crystal display, or the like.

[0040] The power supply unit 3f supplies power to the control unit 3a and the like of the member terminal 3. The power supply unit 3f is, for example, a lithium ion battery.

[0041] (3) Operation (3.1) Login behavior The server 1 and the user's terminal 2 perform a login operation to confirm whether the operator of the user's terminal 2 is the intended user. For example, the user logs in using the user's terminal 2 before coming to work. Also, for example, if the user is working remotely, the user logs in using the user's terminal 2 when starting work.

[0042] FIG. 2 is a flowchart showing a login operation of the seat reservation system according to the embodiment.

[0043] The principal terminal 2 displays a login screen (step S11). More specifically, the control unit 2a of the principal terminal 2 displays the login screen on the display unit 2e. The login screen has, for example, an input field for authentication information and a login execution button. The authentication information is, for example, a combination of an ID and a password.

[0044] Next, the principal terminal 2 accepts login information (step S12). More specifically, the control unit 2a of the principal terminal 2 accepts user input from the operation unit 2c. When the login execution button is pressed after the authentication information is input, the principal terminal 2 transmits the login information to the server 1 (step S13). More specifically, the principal terminal 2 transmits the ID and password to the server 1 from the communication unit 2b.

[0045] When the server 1 receives the login information, it performs user authentication (step S14). More specifically, the control unit 4 of the server 1 receives the authentication information, which is the ID and password, from the communication unit 5. Then, the control unit 4 reads the authentication information from the memory 7 and determines whether the authentication information received by the communication unit 5 is correct or not.

[0046] Then, the server 1 notifies the principal terminal 2 of the login result (step S15). The login result is either a login success or a login failure.

[0047] If the login result is successful, the server 1 performs the operation of step S20. In other words, if the login result is unsuccessful, the server 1 does not perform the operation of step S20, but performs the operation mode transition (step S16) described below.

[0048] In step S20, the server 1 determines the operation mode (step S21). The operation of determining the operation mode will be described later.

[0049] Next, the server 1 notifies the principal terminal 2 of the operation mode determined in step S22 (step S22).

[0050] The server 1 performs an operation mode transition (step S16). Specifically, if the login result is a login failure, the server 1 does not change the operation mode and accepts the login information in step S13. On the other hand, if the login result is a login success, the server 1 transitions to the operation mode determined in step S21.

[0051] The principal terminal 2 performs an operation mode transition (step S17). Specifically, if the login result is a login failure, the principal terminal 2 does not change the operation mode and returns to step S11. On the other hand, if the login result is a login success, the server 1 transitions to the operation mode notified in step S22.

[0052] (3.1.1) Details of operation mode determination 3 is a flowchart showing details of the operation mode determination (step S21) of the login operation of the seat reservation system according to the embodiment. The operation modes of the seat reservation system include a concierge setting mode, a workplace setting mode, and a health management mode, as will be described later.

[0053] The server 1 checks whether the logged-in user is logging in for the first time (step S101). Here, "first login" is not limited to the first login for the user, but also includes a state in which the concierge setting mode, which will be described later, has not been completed. The control unit 4 of the server 1, for example, reads the user's login record from the memory 7 and determines whether a record of successful login exists. The control unit 4 of the server 1 also checks, for example, whether the concierge, user name, and notification permission time corresponding to the user have all been set from the memory 7. Here, the control unit 4 of the server 1 may check whether the notification permission time corresponding to the user has been set, for example, if the user is not logging in for the first time. If the logged-in user is logging in for the first time (Yes in step S101), the server 1 determines the next operation mode to be the concierge setting mode (step S102) and ends the operation mode determination (step S21).

[0054] If the logged-in user is not logging in for the first time (No in step S101), the server 1 checks whether the user's work location information is available (step S103). Work location information refers to the location where the user is currently working or plans to start working. The control unit 4 of the server 1 reads the user's work location information from the memory 7 and determines whether the information is available. If the user's work location information is unavailable (No in step S103), the server 1 determines the next operation mode to be the work location setting mode (step S104) and ends the operation mode determination (step S21). On the other hand, if the user's work location information is available (Yes in step S103), the server 1 determines the next operation mode to be the health management mode (step S104) and ends the operation mode determination (step S21).

[0055] (3.2) Concierge setting mode In the concierge setting mode, the seat reservation system sets the concierge to be displayed on the display unit 2e of the principal terminal 2.

[0056] FIG. 4 is a sequence diagram showing the concierge setting mode of the seat reservation system according to the embodiment.

[0057] The principal terminal 2 displays concierge candidates (step S111). More specifically, the control unit 2a of the principal terminal 2 displays concierge candidates to be used by the user on the display unit 2e. FIG. 5 is an example of a concierge candidate screen displayed on the display unit 2e. The concierge candidate screen has, for example, a list 100 including multiple pieces of concierge information 110. Each piece of concierge information 110 includes, for example, the appearance of the concierge and information about the concierge. The information about the concierge includes, for example, the name and personality of the concierge, and the frequency with which the concierge speaks to the concierge. The multiple pieces of concierge information 110 are transmitted to the principal terminal 2 together with an operation mode notification (step S22), for example, when the server 1 determines the operation mode to be the concierge setting mode (step S102). Alternatively, for example, the multiple pieces of concierge information 110 may be downloaded from the server 1 in advance and stored in the memory 2d of the principal terminal 2.

[0058] The personal terminal 2 accepts the user's selection of a concierge (step S112). For example, the user selects a radio button for selecting a concierge and then touches the "OK" button. This allows the user to select a concierge according to their preferences, making the user feel closer to the concierge. Therefore, the user will provide honest answers in conversation with the concierge, allowing the user's physical and mental health to be managed with high accuracy. When the user selects a concierge, the personal terminal 2 transmits concierge information 110 to the server 1 (step S113). In the following description, it is assumed that the user has selected "Shima-san." The concierge information 110 is information for identifying the concierge selected by the user. Upon receiving the concierge information 110, the server 1 associates the user with the concierge information 110 and stores it in the memory 7 (step S114).

[0059] Next, the personal terminal 2 accepts input of a username from the user (step S115). Here, the username is the name that the concierge uses when calling the user. The personal terminal 2 displays, for example, the concierge and a message asking how the concierge should call the user. For example, the personal terminal 2 includes an image of the concierge "Shima-san" and a message saying "Thank you for choosing me! Can you tell me your name?" When the username is input, the personal terminal 2 transmits the username to the server 1 (step S116). When the server 1 receives the username, it associates the user with the username and stores it in the memory 7 (step S117).

[0060] The principal's terminal 2 then displays a greeting message (step S118). More specifically, the display unit 2e of the principal's terminal 2 displays the concierge and a message from the concierge to the user. The message from the concierge to the user is, for example, a message in which the username entered in step S115 is incorporated into a greeting message set for each concierge. The message is, for example, "You're Mr. / Ms. XX! Nice to meet you!"

[0061] Next, the personal terminal 2 accepts input of the permitted notification time (step S119). The permitted notification time is a time period during which the user is available to interact with the concierge. The permitted notification time includes, for example, the user's working hours. The permitted notification time is, for example, a time period during which the user is available to receive work-related communications. In other words, the permitted notification time is, for example, a time period excluding a time period during which the user rejects calls from the concierge. The personal terminal 2 accepts input of, for example, a day of the week including the permitted notification time, a start time of the permitted notification time, and an end time of the permitted notification time. The permitted notification time is, for example, from 8:00 to 20:00 on each of weekdays, Monday to Friday. When the user inputs the permitted notification time, the personal terminal 2 notifies the server 1 of the permitted notification time (step S120). When the server 1 receives the permitted notification time, it associates the user with the permitted notification time and stores the association in the memory 7 (step S121).

[0062] The above operations end the concierge setting mode. When the concierge setting mode is completed, the server 1 returns to the operation mode determination (step S21), determines No in the first login determination (step S101), and proceeds to step S103. That is, when the concierge setting mode is completed, the server 1 returns to the operation mode determination (step S21), and sets the next operation to the workplace setting mode (step S104).

[0063] (3.3) Workplace setting mode In the work location setting mode, the seat reservation system sets the user's work location through dialogue between the user and the concierge. The seat reservation system also reserves a seat for the user if the user's work location is a predetermined location. The predetermined location is a free address office where the user's seat is not fixed.

[0064] FIG. 6 is a sequence diagram showing the work place setting mode of the seat reservation system according to the embodiment.

[0065] The server 1 transmits a workplace input screen (step S131). More specifically, the control unit 4 of the server 1 reads out candidates for the user's workplace from the memory 7, generates a workplace input screen, and transmits it to the user's terminal 2.

[0066] 7 is an example of a work location input screen displayed on the display unit 2e of the principal terminal 2. The work location input screen includes, for example, an office selection section 120 for selecting one or more offices, a remote work selection section 130, a check-in button 131, and a cancel button 132.

[0067] The office selection section 120 lists one or more offices (one in FIG. 7) that are set as the user's work location. The one or more offices displayed in the office selection section 120 also include a free address office where the user does not have a fixed seat.

[0068] The remote work selection unit 130 lists one or more locations that are set as locations where the user can perform remote work. The remote work locations may include, for example, a home, a hotel, an internet cafe, or a coworking space such as a rental booth.

[0069] The check-in button 131 is an input section for confirming and sending the selection when the user selects one office or one remote work location. The cancel button 132 is an input section for starting the selection over again after the user selects one office or one remote work location but before confirming it.

[0070] Returning to Figure 6, the explanation will continue. The principal terminal 2 accepts the user's selection of the workplace (step S132). When the user selects the workplace, the principal terminal 2 transmits the workplace to the server 1 (step S133). When the server 1 receives the workplace from the principal terminal 2, it stores the workplace transmitted in step S133 in the memory 7 as the user's current workplace (step S134).

[0071] If the user's workplace is an office, the server 1 and the user's terminal 2 perform the operation of step S30. In other words, if the user's workplace is a remote work location, the server 1 and the user's terminal 2 do not perform the operation of step S30 and end the workplace setting mode. Here, if the user's workplace is an office where the user has a fixed seat, the server 1 and the user's terminal 2 do not perform the operation of step S30, just as in the case where the user's workplace is a remote work location.

[0072] In step S30, the server 1 transmits a seating chart (step S135). More specifically, the control unit 4 of the server 1 generates and transmits a seating chart to be displayed on the display unit 2e of the user's terminal 2. The control unit 4 first reads from the memory 7 the reservation status of each seat in the office selected by the user in step S132. The control unit 4 also acquires from the memory 7 information necessary for suggesting seats to the user, such as the user's seat usage history and the user's schedule for the day. The control unit 4 then proposes one or more seats based on the office reservation status and the information necessary for suggesting seats to the user. FIG. 8 is an example of a seating chart. A plurality of vacant seats 141 are displayed on the seating chart. Of the plurality of vacant seats 141, one or more (three in FIG. 8) vacant seats 141a to 141c are also proposed as recommendations to the user along with a plurality of messages 142. More specifically, on the seating chart, a message 142a with an accompanying reason is displayed for vacant seat 141a, a message 142b with an accompanying reason is displayed for vacant seat 141b, and a message 142c with an accompanying reason is displayed for vacant seat 141c. Also, on the seating chart, a message 144 from the concierge is displayed on a dialogue screen 143 with the concierge, allowing the user to input a reply to the concierge.

[0073] The personal terminal 2 displays the seating chart on the display unit 2e and allows the user to select a seat (step S136). The user selects, for example, one of three vacant seats 141a to 141c suggested by the concierge. Alternatively, the user may select, for example, another vacant seat 141 not suggested by the concierge. When the user selects a seat, the personal terminal 2 transmits seat selection information identifying the seat selected by the user to the server 1 (step S137). The server 1 updates the seat map by marking the seat selected by the user as the user's reserved seat (step S138). Specifically, the control unit 4 of the server 1 updates the office reservation information stored in the memory 7 to the latest information.

[0074] The above operations end the workplace setting mode. When the workplace setting mode is complete, the server 1 returns to the operation mode determination (step S21), determines No in the first login determination (step S101), determines Yes in the presence or absence of workplace information (step S103), and proceeds to step S105. That is, when the workplace setting mode is complete, the server 1 returns to the operation mode determination (step S21), and sets the next operation to the health management mode (step S105).

[0075] (3.4) Health Management Mode In the health management mode, the server 1 and the user's terminal 2 collect information on the user's physical and mental health through a dialogue between the concierge and the user. There are multiple patterns of operation of the server 1 and the user's terminal 2 in the health management mode depending on the timing of the operation. More specifically, the health management mode includes a first pattern that is performed at the start of work, a second pattern that is performed periodically according to the conversation frequency, a third pattern in which the concierge starts the dialogue when the concierge is displayed, and a fourth pattern in which the user calls the concierge and starts the dialogue.

[0076] (3.4.1) First pattern The first pattern is performed after the user logs in. Fig. 9 is a sequence diagram showing the operation of the first pattern in the health management mode of the seat reservation system according to the embodiment.

[0077] The principal terminal 2 displays the concierge (step S151). More specifically, the control unit 2a of the principal terminal 2 displays the concierge used by the user on the display unit 2e.

[0078] The user's terminal 2 requests the server 1 to send a message (step S152). The server 1 sends a confirmation message to the user's terminal 2 (step S153). More specifically, the control unit 4 of the server 1 reads out the concierge corresponding to the user from the memory 7 and confirms the concierge's personality. The control unit 4 of the server 1 then identifies a confirmation message from the concierge to the user from the concierge's personality and the current time. For example, if the concierge is "Shima-san," the user name is "XX," and the time is 9:00, the confirmation message is "Hey XX, good morning! You look like you're in a good mood today!"

[0079] The personal terminal 2 uses the confirmation message received in step S153 to converse with the user (step S154). Specifically, as shown in FIG. 10, the personal terminal 2 displays a concierge 151 and a chat window 150 including a message 152 saying, "Good morning, Mr. / Ms. X! You're in a good mood today!" on the display unit 2e. The personal terminal 2 also displays options 153, "That's right," "I guess it's normal," and "Maybe it's not so good," as potential replies from the user, and a free text input area 154 in the chat window 150. The user can input a reply by touching, for example, any of the options "That's right," "I guess it's normal," or "Maybe it's not so good." Furthermore, if the user's answer does not fall into any of the options "That's right," "I guess it's normal," or "Maybe it's not so good," the user can directly input their answer into the free text input area.

[0080] When the principal terminal 2 acquires the answer from the user, it transmits the user answer to the server 1 (step S155). Specifically, the control unit 2a of the principal terminal 2 transmits the answer entered by the user (for example, "Maybe it's not so good") to the server 1. Furthermore, as shown in FIG. 11, the control unit 2a of the principal terminal 2 displays an icon representing the user and a message 153 of "Maybe it's not so good", which is the answer entered by the user, in a chat format below the concierge.

[0081] The server 1 determines the user's answer (step S156). The control unit 4 of the server 1 determines whether the user's mental and physical health is good, normal, or poor based on the user's answer received in step S155. Specifically, if the user's answer indicates poor mental and physical health, such as "not so good," "tired," "sleepy," or "has a headache," the control unit 4 of the server 1 determines that the user's mental and physical health is poor. Furthermore, if the user's answer indicates good mental and physical health, such as "that's right," "feeling good," or "feeling fine," the control unit 4 of the server 1 determines that the user's mental and physical health is good. Furthermore, if the user's answer cannot be said to indicate good mental or physical health or poor mental or physical health, such as "I guess it's normal," the control unit 4 of the server 1 determines that the user's mental and physical health is normal.

[0082] The server 1 updates the user's condition information based on the user's physical and mental health condition determined in step S156 (step S157). Specifically, if the user's physical and mental health is poor, the control unit 4 of the server 1 increments the illness counter corresponding to the user. Also, if the user's physical and mental health is good, the control unit 4 of the server 1 decrements the illness counter corresponding to the user. That is, the control unit 4 converts the user's answer into parameters of +1, 0, and -1, and uses the illness counter, which is the aggregate value, as the user's condition information. The illness counter corresponding to the user may be reset at regular intervals.

[0083] The server 1 transmits a reply message to be presented to the user by the concierge based on the user's physical and mental health condition determined in step S156 (step S158). The control unit 4 of the server 1 transmits a corresponding reply message based on, for example, the concierge's personality and the user's physical and mental health condition. For example, if the concierge is "Shima-san" and the user's health condition is "poor," the server 1 transmits a reply message such as "Oh! Is that so?! Look at my fluffy belly and cheer up!"

[0084] The personal terminal 2 displays the reply message received in step S158 (step S159). Specifically, the control unit 2a of the personal terminal 2 displays a reply message 152, "Oh! Really?! Look at my fluffy belly and cheer up!", as a message from the concierge in the chat window 150, as shown in Fig. 11.

[0085] (3.4.2) Second pattern FIG. 12 is a sequence diagram showing the operation of the second pattern of the health management mode of the seat reservation system according to the embodiment.

[0086] The server 1 checks the time (step S161). Specifically, the control unit 4 of the server 1 acquires the conversation frequency of the concierge corresponding to the user from the memory 7. Next, the control unit 4 of the server 1 acquires the implementation time of the second pattern corresponding to the conversation frequency of the concierge corresponding to the user from the memory 7. The implementation time of the second pattern is set in advance based on, for example, the conversation frequency.

[0087] When the current time reaches the execution time of the second pattern, the server 1 transmits a confirmation message (step S153). The confirmation message to be transmitted is predetermined based on the personality of the concierge and the time. Examples of combinations of the personality of the concierge, the time, and the confirmation message are shown below. In the following examples, the time is indicated by the time zone.

[0088] [Table 1]

[0089] If the personal terminal 2 is displaying the concierge (step S151), it uses the confirmation message received in step S153 to interact with the user (step S154). Details have been described above and will be omitted. If the personal terminal 2 is not displaying the concierge, it only notifies the user. In this case, the personal terminal 2 starts step S154 when the user confirms the notification.

[0090] The principal terminal 2 transmits the user's answer acquired in step S154 to the server 1 (step S155).

[0091] The server 1 judges the user's answer (step S156). The control unit 4 of the server 1 judges whether the user's physical and mental health is good, normal, or bad, based on the user's answer received in step S155.

[0092] The server 1 updates the user's condition information based on the user's physical and mental health condition determined in step S156 (step S157). Specifically, if the user's physical and mental health is poor, the control unit 4 of the server 1 increments the illness counter corresponding to the user. Also, if the user's physical and mental health is good, the control unit 4 of the server 1 decrements the illness counter corresponding to the user.

[0093] The server 1 transmits a reply message to be presented to the user by the concierge based on the user's physical and mental health condition determined in step S156 (step S158). The control unit 4 of the server 1 transmits a corresponding reply message based on, for example, the concierge's personality and the user's physical and mental health condition.

[0094] The principal terminal 2 displays the reply message received in step S158 (step S159).

[0095] (3.4.3) Third pattern In the third pattern, the concierge starts the conversation while the concierge is displayed on the display unit 2e of the user's terminal 2. The third pattern starts when the concierge is continuously displayed on the display unit 2e for a certain period of time or more. The specific operation is the same as in the first pattern, so it will be omitted here.

[0096] (3.4.4) Fourth pattern In the fourth pattern, the user starts the dialogue with the concierge displayed on the display unit 2e of the principal terminal 2. Fig. 13 is a sequence diagram showing the operation of the fourth pattern in the health management mode of the seat reservation system according to the embodiment.

[0097] The principal terminal 2 displays the concierge (step S151).

[0098] The user's terminal 2 accepts a message from the user (step S171). Specifically, the user's terminal 2 accepts input of a message from the user, for example, from the chat window 150 (see FIG. 10). For example, the user inputs a message such as "What's the weather going to be like tomorrow?"

[0099] When the principal terminal 2 receives the message from the user, it transmits the message to the server 1 (step S155). Specifically, the control unit 2a of the principal terminal 2 transmits the message input by the user to the server 1. In addition, the control unit 2a of the principal terminal 2 displays, for example, an icon representing the user and the message input by the user in the chat window 150.

[0100] The server 1 determines the user's answer (step S156). The control unit 4 of the server 1 determines whether the user's physical and mental health is good, normal, or poor, based on the user's answer received in step S155. For example, the control unit 4 of the server 1 determines that the user's physical and mental health is poor because the message "What's the weather like tomorrow?" is neither a message indicating good nor poor health.

[0101] The server 1 updates the user's condition information based on the user's physical and mental health condition determined in step S156 (step S157). Specifically, if the user's physical and mental health is poor, the control unit 4 of the server 1 increments the illness counter corresponding to the user. Also, if the user's physical and mental health is good, the control unit 4 of the server 1 decrements the illness counter corresponding to the user.

[0102] The server 1 transmits a reply message to be presented to the user by the concierge based on the user's physical and mental health condition determined in step S156 (step S158). The control unit 4 of the server 1 transmits a corresponding reply message based, for example, on the concierge's personality and the user's physical and mental health condition. Here, in response to the question, "What's the weather going to be like tomorrow?", the control unit of the server 1 obtains the weather forecast for the next day near the office and generates a message such as, "It looks like tomorrow's weather in Osaka will be cloudy with occasional rain. Bring an umbrella!". In addition, the control unit 4 of the server 1 transmits, as part of the message, an instruction to change the concierge's appearance to one holding an umbrella, for example, in accordance with the message.

[0103] The personal terminal 2 displays the reply message received in step S158 (step S159). For example, the personal terminal 2 displays an image of "Shima-san" holding an umbrella and a message from "Shima-san" that reads, "The weather in Osaka City tomorrow will be cloudy with occasional rain. It's best to bring an umbrella!"

[0104] (3.5) End of shift behavior In the work end operation, the server 1 and the user's terminal 2 erase the user's work location. In addition, if the work location is an office, the server 1 and the user's terminal 2 acquire a seat evaluation if the user has reserved a seat.

[0105] FIG. 14 is a sequence diagram showing the work end operation of the seat reservation system according to the embodiment.

[0106] The principal terminal 2 receives the end of work from the user (step S181). More specifically, the control unit 2a of the principal terminal 2 displays an end of work button on the display unit 2e and receives input from the user. The user may also input a message to the concierge indicating the end of work, such as "Today's done" or "Thank you for your hard work."

[0107] When the user inputs the end of work into the personal terminal 2, the personal terminal 2 notifies the server 1 of the end of work (step S182).

[0108] When the server 1 receives the notification of the end of the user's work shift in step S182, it erases the user's work location information (step S183). More specifically, the server 1 reads the work location corresponding to the user from the memory 7, and then initializes the work location corresponding to the user stored in the memory 7.

[0109] If the user's workplace is an office, the server 1 and the user's terminal 2 perform the operation of step S40. In other words, if the user's workplace is a remote work location, the server 1 and the user's terminal 2 do not perform the operation of step S40, and proceed to step S190, which will be described later.

[0110] In step S40, the server 1 updates the seat map (step S184). More specifically, the control unit 4 of the server 1 reads from the memory 7 the reservation status of each seat in the office selected by the user in step S132. Next, the control unit 4 of the server 1 changes the seat occupied by the user to an empty seat and saves the change in the memory 7.

[0111] Next, the server 1 transmits an evaluation request message (step S185). More specifically, the control unit 4 of the server 1 transmits a message to the user's terminal 2 requesting an evaluation of the seat based on the personality of the concierge corresponding to the user. For example, if the concierge is "Shima-san," the evaluation request message is "Did you like your seat today?"

[0112] The principal terminal 2 displays the evaluation request message received in step S185 (step S186). The control unit 2a of the principal terminal 2 displays the concierge and the evaluation request message as a message from the concierge in the chat window displayed on the display unit 2e.

[0113] The personal terminal 2 receives a seat evaluation from the user (step S187). The personal terminal 2 receives, for example, an input of a score out of 5 for the seat.

[0114] When the user inputs the seat evaluation, the personal terminal 2 transmits the seat evaluation to the server 1 (step S188).

[0115] The server 1 records the seat evaluation (step S189). Specifically, the control unit 4 of the server 1 stores in the memory 7 the seat evaluation received in step S188, the date of the current day, and information specifying the seat, in association with the user.

[0116] The server 1 generates a message to present to the user (step S190). Specifically, the control unit 4 of the server 1 generates the message based on the personality of the concierge corresponding to the user and the seat evaluation received in step S188. More specifically, for example, the control unit 4 of the server 1 retrieves the concierge's message from the memory 7 and extracts a message corresponding to the seat evaluation. For example, if the seat evaluation is high, the message is a message expressing joy, and if the seat evaluation is low, the message is a message expressing regret or reconsideration. For example, if the concierge is "Shima-san" and the seat evaluation is 5 points, the message is "I'm glad you liked it! I'll try my best to choose a good seat next time." Also, for example, if the concierge is "Shima-san" and the seat evaluation is 2 points, the message is "Didn't it suit your taste? I'll try my best to choose a good seat next time!" Note that if step S40 is not performed, the server 1 generates a message such as "Thank you for your hard work" upon completion of the task based on the personality of the concierge corresponding to the user.

[0117] The server 1 transmits the message generated in step S190 to the principal's terminal 2 (step S191). The principal's terminal 2 displays the message received in step S191 as a message from the concierge (step S192).

[0118] (3.6) Health notification behavior In the health notification operation, the server 1 notifies the member terminal 3 used by the member when the user's physical or mental health condition is poor.

[0119] FIG. 15 is a sequence diagram illustrating a health notification operation according to the embodiment.

[0120] The server 1 checks the user's status information (step S201). More specifically, the control unit 4 of the server 1 reads the user's illness counter from the memory 7 and determines whether it exceeds a threshold. Here, the control unit 4 directly compares the user's illness counter with the threshold. That is, the control unit 4 determines whether the difference between the number of times the user inputs a message indicating illness and the number of times the user inputs a message indicating good health exceeds the threshold. The control unit 4 may also compare the value of the user's illness counter divided by the user's working hours with the threshold. The control unit 4 may also reset the value of the user's illness counter at predetermined intervals. That is, the control unit 4 determines whether the time average of the difference between the number of times the user inputs a message indicating illness and the number of times the user inputs a message indicating good health exceeds the threshold.

[0121] If the user is unwell, the server 1 transmits a confirmation message to the member terminal 3 (step S202). More specifically, the control unit 4 of the server 1 transmits a message to the member terminal 3 urging the member to take care of the user, based on the username of the unwell user and the personality of the concierge corresponding to the member. For example, if the member's concierge is "Shima-san" and the username of the unwell user is "XX", the message might be "XX-san, I heard from your fellow concierges that you might be feeling a bit tired recently. Why don't you take a little more care of him / her?"

[0122] The member terminal 3 displays the message received in step S202 as a message from the concierge to the member (step S203).

[0123] (4) Effects The seat reservation system according to the embodiment includes a control unit 4, a memory 7, and a communication unit 5. The communication unit 5 is capable of communicating with a user's personal terminal 2. The control unit 4 performs operations in a concierge setting mode, a workplace setting mode, a seat reservation mode, and a health management mode. In the concierge setting mode, the control unit 4 sets a concierge to be displayed on the user terminal 2. In the workplace setting mode, the control unit 4 sets the user's workplace through a dialogue between the user and the concierge. In the seat reservation mode, the control unit 4 reserves a seat for the user if the user's workplace is a specified location. In the health management mode, the control unit 4 causes the concierge to present questions related to the user's physical and mental health to the user's terminal, obtains responses from the user to the questions, and stores information related to the user's physical and mental health in the memory.

[0124] As a result, the seat reservation system according to the embodiment can manage the user's physical and mental health. Also, the seat reservation system according to the embodiment allows the user to set a concierge according to their preferences in the concierge setting mode. Therefore, the seat reservation system according to the embodiment allows the user to feel close to the concierge and provide honest answers in conversation with the concierge, making it possible to manage the user's physical and mental health with high accuracy.

[0125] In addition, in the seat reservation system according to the embodiment, in the seat reservation mode, the control unit 4 causes the concierge to present information about seats in a predetermined location to the user, and allows the user to select a seat.

[0126] As a result, in the seat reservation system according to the embodiment, the user can select a seat by referring to the seat suggestions from the concierge, which makes it easier for the user to select a seat.

[0127] In addition, in the seat reservation system according to the embodiment, the predetermined location is a free address office where users are not assigned seats.

[0128] As a result, in the seat reservation system according to the embodiment, when the user needs to select a seat, the seat reservation mode is executed, which saves the user time when the user does not need to select a seat.

[0129] In addition, in the seat reservation system according to the embodiment, the control unit 4 periodically performs the operation in the health management mode.

[0130] As a result, the seat reservation system according to the embodiment can detect early on when a user's physical or mental health is poor.

[0131] In addition, in the seat reservation system according to the embodiment, the control unit 4 starts the operation in the health management mode when the user sends a message to the concierge.

[0132] As a result, in the seat reservation system according to the embodiment, when the user starts to talk to the concierge, it becomes possible to manage the health of the user.

[0133] Furthermore, in the seat reservation system according to the embodiment, the control unit 4 converts the user's responses to the questions into parameters indicating the user's condition, and the aggregated values ​​of the parameters are used as information relating to the user's physical and mental health.

[0134] As a result, the seat reservation system according to the embodiment makes it possible to easily and accurately manage the physical and mental health conditions of users.

[0135] Furthermore, in the seat reservation system according to the embodiment, the control unit 4 transmits a notification based on information relating to the user's physical and mental health to the member terminal 3, which is different from the user's terminal 2.

[0136] As a result, in the seat reservation system according to the embodiment, other members such as an administrator can grasp the mental and physical health conditions of the user.

[0137] A seat reservation method according to an embodiment is executed by one or more processors. The seat reservation method includes a concierge setting process, a workplace setting process, a seat reservation process, and a health management process. The concierge setting process sets a concierge to be presented to the user. The workplace setting process sets the user's workplace through dialogue between the user and the concierge. The seat reservation process reserves a seat for the user if the user's workplace is a specified location. The health management process has the concierge present questions related to the user's physical and mental health to the user, obtains responses from the user to the questions, and stores information related to the user's physical and mental health.

[0138] Furthermore, the seat reservation method according to the embodiment is executed by one or more processors. The seat reservation method includes a concierge setting process, a workplace setting process, a seat reservation process, and a health management process. The concierge setting process sets a concierge to be displayed on the user's personal terminal 2 used by the user. The workplace setting process sets the user's workplace through dialogue between the user and the concierge. The seat reservation process reserves a seat for the user if the user's workplace is a specified location. The health management process causes the concierge to present questions about physical and mental health to the user from the user's personal terminal 2, obtains responses to the questions from the user, and saves information about the user's physical and mental health.

[0139] Furthermore, a program according to the embodiment causes one or more processors to execute the seat reservation method.

[0140] As a result, the seat reservation method or program according to the embodiment makes it possible to manage the user's physical and mental health. Also, the seat reservation method or program according to the embodiment allows the user to set a concierge according to their preferences in the concierge setting mode. Therefore, the seat reservation system according to the embodiment makes the user feel close to the concierge and gives honest answers in conversation with the concierge, so the user's physical and mental health can be managed with high accuracy.

[0141] (Variation) (1) In the embodiment, the server 1 notifies the member terminal 3 used by the member when the user's physical or mental health condition is poor, but the server 1 may also periodically notify the member terminal 3 of the user's physical or mental health condition.

[0142] FIG. 16 is an example of a report screen that is periodically displayed on the display unit 3e of the member terminal 3. The report screen includes a target period 161, a user status 162, a user's work location 163, and user details 164. The target period 161 is the period during which data is collected from users via the concierge. The user status 162 indicates the number of users who are doing well, are average, and are doing poorly. The user's work location 163 indicates the cumulative number of times each user has been at their work location. The user details 164 indicates the status and a message from the concierge for each user.

[0143] (2) In the embodiment, the concierge displayed on the display unit 2e of the personal terminal 2 is a still image, but the concierge displayed on the display unit 2e of the personal terminal 2 may be, for example, a simple animation or video that repeatedly displays two or more images.

[0144] (3) In the embodiment, the seat reservation system includes one server 1, but instead of one server 1, the seat reservation system may include multiple servers that have some of the functions of each of the components of server 1.

[0145] (Aspect) The seat reservation system according to the first aspect includes a control unit (4), a memory (7), and a communication unit (5). The communication unit (5) is capable of communicating with a user terminal (2) used by a user. The control unit (4) performs operations in a concierge setting mode, a workplace setting mode, a seat reservation mode, and a health management mode. In the concierge setting mode, the control unit (4) sets a concierge to be displayed on the user terminal (2). In the workplace setting mode, the control unit (4) sets the user's workplace through a dialogue between the user and the concierge. In the seat reservation mode, the control unit (4) reserves a seat for the user if the user's workplace is a predetermined location. In the health management mode, the control unit (4) causes the concierge to present questions related to the user's physical and mental health to the user through the user terminal (2), obtains responses from the user to the questions, and stores information related to the user's physical and mental health in the memory (7).

[0146] According to the seat reservation system of the above aspect, it is possible to create a comfortable environment by managing the mental and physical health of users.

[0147] In the seat reservation system according to the second aspect, in the first aspect, the control unit (4) in the seat reservation mode causes the concierge to present information about seats in a predetermined location to the user and allows the user to select a seat.

[0148] According to the seat reservation system of the above aspect, the user can select a seat by referring to the seat suggestions from the concierge, which makes it easier for the user to select a seat.

[0149] In a seat reservation system according to a third aspect, in either the first or second aspect, the predetermined location is a free address office where users are not assigned seats.

[0150] According to the seat reservation system of the above aspect, the seat reservation mode is executed when the user needs to select a seat, which saves the user time when the user does not need to select a seat.

[0151] In the seat reservation system according to the fourth aspect, in any one of the first to third aspects, the control unit (4) periodically performs an operation in the health management mode.

[0152] According to the seat reservation system according to the above aspect, if a user's physical or mental health is poor, it is possible to detect this at an early stage.

[0153] In the seat reservation system according to the fifth aspect, in any of the first to fourth aspects, the control unit (4) starts operation in the health management mode when the user sends a message to the concierge.

[0154] According to the seat reservation system according to the above aspect, when the user starts a conversation with the concierge, it becomes possible to manage the user's health.

[0155] In the seat reservation system according to the sixth aspect, in any of the first to fifth aspects, the control unit (4) converts the user's response to the question into a parameter indicating the user's condition, and the aggregated value of the parameter is used as information regarding the user's physical and mental health.

[0156] According to the seat reservation system of the above aspect, it becomes possible to easily and accurately manage the mental and physical health conditions of users.

[0157] In the seat reservation system according to the seventh aspect, in any of the first to sixth aspects, the control unit (4) transmits a notification based on information regarding the user's physical and mental health to a member terminal (3) different from the user terminal (2).

[0158] According to the seat reservation system according to the above aspect, other members such as an administrator can understand the mental and physical health conditions of users.

[0159] A seat reservation method according to an eighth aspect is executed by one or more processors. The seat reservation method includes a concierge setting process, a workplace setting process, a seat reservation process, and a health management process. The concierge setting process sets a concierge to be presented to a user. The workplace setting process sets the user's workplace through dialogue between the user and the concierge. The seat reservation process reserves a seat for the user if the user's workplace is a specified location. The health management process has the concierge present questions related to the user's physical and mental health to the user, obtains responses from the user to the questions, and stores information related to the user's physical and mental health.

[0160] A seat reservation method according to a ninth aspect is executed by one or more processors. The seat reservation method includes a concierge setting process, a workplace setting process, a seat reservation process, and a health management process. The concierge setting process sets a concierge to be displayed on a user terminal (2) used by the user. The workplace setting process sets the user's workplace through dialogue between the user and the concierge. The seat reservation process reserves a seat for the user if the user's workplace is a specified location. The health management process causes the concierge to present questions about physical and mental health to the user from the user terminal (2), obtains responses from the user to the questions, and stores information about the user's physical and mental health.

[0161] A program according to a tenth aspect causes one or more processors to execute the seat reservation method according to the eighth or ninth aspect.

[0162] According to the seat reservation method according to the eighth or ninth aspect and the program according to the tenth aspect, it is possible to create a comfortable environment by managing the mental and physical health of the user. [Explanation of symbols]

[0163] 2. User's device 3 Member terminals 4. Control section 5. Communications Department 7. Memory

Claims

1. A control unit; Memory and a communication unit capable of communicating with a user terminal used by a user, The control unit a concierge setting mode for setting a concierge displayed on the user terminal; a work place setting mode in which the user sets a work place through a dialogue between the user and the concierge; a seat reservation mode for reserving a seat for the user when the user's workplace is a predetermined location; a health management mode in which the concierge asks questions about physical and mental health to the user from the user terminal, obtains responses from the user to the questions, and stores information about the user's physical and mental health in the memory; Seat reservation system.

2. In the seat reservation mode, the control unit causes the concierge to present information about seats in the predetermined location to the user and causes the user to select a seat. The seat reservation system according to claim 1 .

3. the predetermined location is a free address office where the user's seat is not fixed, The seat reservation system according to claim 1 .

4. the control unit periodically performs the operation in the health management mode. A seat reservation system according to any one of claims 1 to 3.

5. the control unit starts the operation of the health management mode when the user sends a message to the concierge. A seat reservation system according to any one of claims 1 to 3.

6. the control unit converts the user's response to the question into a parameter indicating the user's state, and determines a total value of the parameter as information regarding the user's physical and mental health. A seat reservation system according to any one of claims 1 to 3.

7. the control unit transmits a notification based on the information regarding the user's physical and mental health to a member terminal different from the user terminal; A seat reservation system according to any one of claims 1 to 3.

8. Executed by one or more processors, a concierge setting process for setting a concierge to be presented to the user; a work place setting process for setting the work place of the user through a dialogue between the user and the concierge; a seat reservation process for reserving a seat for the user when the user's workplace is a predetermined location; a health management process for having the concierge present questions regarding physical and mental health to the user, obtaining responses from the user to the questions, and storing information regarding the user's physical and mental health; A seat reservation method having the above.

9. Executed by one or more processors, a concierge setting process for setting a concierge to be displayed on a user terminal used by the user; a work place setting process for setting the work place of the user through a dialogue between the user and the concierge; a seat reservation process for reserving a seat for the user when the user's workplace is a predetermined location; a health management process in which the concierge asks questions about physical and mental health to the user through the user terminal, obtains responses to the questions from the user, and stores information about the user's physical and mental health; A seat reservation method having the above.

10. causing one or more processors to execute the seat reservation method of claim 8 or 9; program.

Images