Information processing device

Abstract

Based on questions posed to users in specific fields and their answers, appropriate feedback is created that is tailored to the user's characteristics as reflected in their responses. [Solution] The information processing device comprises: an input form transmission unit that transmits an input form to a user terminal which includes at least input fields for inputting questions in a specific field to the user and answers to those questions; an answer receiving unit that receives answers entered by the user into the input form via the user terminal; a feedback creation unit that creates feedback to the user which includes at least one of evaluation, advice, and suggestions according to the content of the answers; and a feedback transmission unit that transmits the feedback created by the feedback creation unit to the user terminal.

Description

Technical Field

[0001] This disclosure relates to an information processing apparatus.

Background Art

[0002] As background art, a system for making a diagnosis is known. For example, in the diagnostic system in Patent Document 1, questions regarding communication ability are presented to a patient, and an ability value is calculated based on the answers; the patient's answers are stored corresponding to scores, and an ability value is calculated for each item; based on the ability change data of other patients before and after taking a program, it is simulated how much the ability of the patient will improve after taking the program, and the estimated ability value is displayed on the patient terminal, etc. are disclosed.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] By the way, in the technology as described above, in estimating the ability value of the user who has given an answer, the answer may not contain appropriate information regarding the user's characteristics.

[0005] Therefore, the information processing apparatus according to this disclosure aims to create appropriate feedback according to the characteristics of the user included in the answer based on questions in a specific field for the user and the answers to the questions.

Means for Solving the Problems

[0006] An information processing device (1) according to one aspect of the present disclosure includes an input form transmission unit (10) that transmits an input form to a user terminal which includes at least input fields for inputting a question to the user in a specific field and an answer to the question; an answer receiving unit (11) that receives the answer entered by the user into the input form through the user terminal; a feedback creation unit (12) that creates feedback to the user which includes at least one of an evaluation, advice, and a suggestion, according to the content of the answer; and a feedback transmission unit (13) that transmits the feedback created by the feedback creation unit to the user terminal 2. The answer entered by the user in the input form includes at least one of the following characteristics: attributes of the user, business phase, business content, business scale, and business start date, and the feedback creation unit (12) creates feedback according to the characteristics included in the answer.

[0007] In one aspect of the present disclosure, the information processing device (1) may include an evaluation of the user.

[0008] In one aspect of the present disclosure, the information processing device (1) includes a business phase, and the feedback creation unit (12) may create feedback that includes an evaluation corresponding to the business phase included in the response.

[0009] In one aspect of the present disclosure, the information processing device (1) includes an input form with options for selecting one of several different business phases, and the evaluation may vary depending on the business phase selected by the user from among the several different business phases in the options, even if the content of the responses provided by the user multiple times is the same except for the business phase.

[0010] In one aspect of the present disclosure, the information processing device (1) includes an input form in which the user can input any content, including at least one of the user's business challenges and questions, and the feedback may include at least one of an evaluation, advice, and suggestion for the content entered in the optional content input form, and may include content based on past cases related to the characteristics included in the response.

[0011] In one aspect of the present disclosure, the information processing device (1) may include advice and content information related to such advice.

[0012] An information processing device (1) according to one aspect of the present disclosure includes a consultation promotion information transmission unit (14) that transmits information to the user terminal 2 that promotes consultation with a specific person, along with feedback, and a consultation information receiving unit (15) that receives information from the user terminal whether or not the user will consult with a specific person. The consultation promotion information transmission unit (14) may transmit information to the user terminal 2 that promotes consultation with someone other than the specific person if the consultation information receiving unit (15) receives information that the user will not consult with a specific person.

[0013] An information processing device (1) according to one aspect of the present disclosure includes an input form transmission unit (10) that transmits an input form to a user terminal that includes a question in a specific field to the user and a plurality of options for inputting an answer to the question; an answer receiving unit (11) that receives the answer entered by the user into the input form through the user terminal; a feedback creation unit (12) that creates feedback including at least advice to the user according to the content of the answer; and a feedback transmission unit (13) that transmits the feedback created by the feedback creation unit to the user terminal, wherein the plurality of options are provided for one question, and the feedback creation unit (12) may create advice corresponding to the option selected by the user or the option not selected by the user in one question.

[0014] An information processing device (1) according to one aspect of the present disclosure may include an advice pattern switching unit (16) that can switch between a first pattern in which a feedback creation unit (12) creates advice corresponding to either an option selected by the user or an option not selected by the user, and a second pattern in which the feedback creation unit (12) creates advice corresponding to both an option selected by the user and an option not selected by the user. [Effects of the Invention]

[0015] In this invention, based on questions posed to users in a specific field and their answers to those questions, appropriate feedback tailored to the user's characteristics included in the answers can be created. [Brief explanation of the drawing]

[0016] [Figure 1] This is a block diagram showing the information processing device according to this embodiment. [Figure 2] This figure shows an example of an input form displayed on a user's terminal. [Figure 3] This figure shows an example of an input form displayed on a user's terminal. [Figure 4] This figure shows an example of an input form displayed on a user's terminal. [Figure 5] This figure shows an example of feedback displayed on the user's device. [Figure 6] This figure shows an example of evaluation criteria for user responses. [Figure 7] This figure shows an example of feedback displayed on the user's device. [Figure 8] This figure shows an example of feedback displayed on the user's device. [Figure 9] This is a flowchart of information processing. [Figure 10] This is a block diagram showing the module structure of an information processing program. [Modes for carrying out the invention]

[0017] Hereinafter, exemplary embodiments will be described with reference to the drawings.

[0018] [Information Processing Apparatus] FIG. 1 is a block diagram showing an information processing apparatus 1 according to the present embodiment. FIGS. 2 to 4 are diagrams showing an example of an input form displayed on a user terminal. As shown in FIGS. 1 to 8, the information processing apparatus 1 is an apparatus that creates appropriate feedback according to the characteristics of the user included in the answer based on an inquiry in a specific field to the user and the answer to the inquiry. In particular, the information processing apparatus 1 creates feedback according to the attributes of the user input in the input form and information related to the user's business (for example, information related to the business phase, business content, business scale, and business start time).

[0019] Here, the "specific field" is, for example, fields such as law, intellectual property, intellectual property rights, finance, marketing, business, medicine, healthcare, food and beverage, manufacturing, and chemistry. Further, the specific field may mean an industry type. Further, the specific field may be a field related to business (enterprise), a field not related to business, or a field related to both of these.

[0020] Also, the "inquiry" may be in the form of, for example, a question, a questionnaire, a problem, an inquiry, etc.

[0021] Also, the "attributes related to the user" may be, for example, the user's own age, gender, address, annual income, occupation, hobbies, etc., or the industry type, field, location, etc. of the organization (company, public institution, etc.) to which the user belongs.

[0022] Furthermore, "user-related business phase" may refer to the phase (stage) of the business conducted by the user themselves, or to the phase (stage) of the business conducted by the organization (company, public institution, etc.) to which the user belongs. "Business phase" refers to the stage in a business. For example, in the case of a startup company, it may be divided into stages (rounds) such as founding, seed, pre-Series A, Series A, Series B, Series C, or it may be divided into stages (rounds) such as early, middle, and later. Alternatively, it may be divided into stages of the product lifecycle such as introduction, growth, maturity, and decline. Or, any other arbitrary division is also acceptable.

[0023] Furthermore, "the user's business activities" may refer to the activities of the user themselves, or to the activities of the organization to which the user belongs. The business activities may be expressed abstractly, such as software development, intellectual property consulting, or product sales, or they may be expressed specifically, such as accounting software development, patent consulting, or furniture sales.

[0024] Furthermore, "the scale of the user's business" may refer to the scale of the business conducted by the user themselves, or the scale of the business conducted by the organization (company, public institution, etc.) to which the user belongs. The scale of the business may be expressed by, for example, sales, profits, number of employees, capital, etc. In the case of sales, it may be expressed in multiple stages, such as less than 10 million yen, 10 million yen to less than 100 million yen, 100 million yen to less than 1 billion yen, 1 billion yen to less than 10 billion yen, and 10 billion yen or more.

[0025] Furthermore, the business commencement date for a user may refer to the time when the user themselves started a business (or the time when the user plans to start a business in the future), or the time when the organization (company, public institution, etc.) to which the user belongs started a business (or the time when the organization to which the user belongs plans to start a business in the future). The business commencement date may be expressed as a year, month, and day, year and month, or as a period of time elapsed since commencement. For example, it may be expressed in multiple stages, such as less than one year since establishment, one year or more but less than three years since establishment, three years or more but less than five years since establishment, or five years or more but less than ten years since establishment.

[0026] The information processing device 1 is configured as a server (computer C) capable of communicating with external devices such as user terminals 2 via a network N such as a mobile communication network or the Internet. The information processing device 1 has a physical configuration comprising a control arithmetic unit, a memory device, and an input / output device. The control arithmetic unit is composed of a controller such as a CPU (Central Processing Unit), which performs arithmetic processing and controls the memory device and the input / output device. The memory device has, for example, a main memory and an auxiliary memory. The main memory is composed of, for example, RAM (Random Access Memory). The auxiliary memory is composed of, for example, ROM (Read Only Memory). The input / output device has, for example, an input device that receives data from an external source and transmits it to the memory device, and, for example, an output device that outputs the calculation results calculated by the control arithmetic unit and stored in the memory device to the outside.

[0027] The information processing device 1 performs predetermined processing by, for example, loading a program stored in ROM into RAM and executing the program loaded into RAM using the CPU. The information processing device 1 only needs to be configured as a computer, and may have a configuration different from the one described above.

[0028] User terminal 2 is a terminal used by the user. User terminal 2 can be any device capable of communicating with external devices via network N, such as a smartphone, tablet, laptop computer, or desktop computer. User terminal 2 sends and receives various types of information to and from information processing device 1 via network N.

[0029] Functionally, the controller of the information processing device 1 comprises an input form transmission unit 10, a response reception unit 11, a feedback creation unit 12, a feedback transmission unit 13, a consultation promotion information transmission unit 14, a consultation information reception unit 15, an advice pattern switching unit 16, and a storage unit 17. In this embodiment, "intellectual property diagnosis and simple consultation" will be given as an example below.

[0030] The input form transmission unit 10 sends an input form to the user terminal 2 that includes at least a question for the user in a specific field and input fields for entering the answer to that question. The input form transmission unit 10 may also send the input form as a file. Alternatively, the input form transmission unit 10 may send to the user terminal 2 a URL or link that allows the user terminal 2 to access a page where the user can enter answers into the input form. In this case, if the user clicks, taps, etc., on the URL or link, the input form transmission unit 10 may send the input form to the user terminal 2.

[0031] The response receiving unit 11 receives responses entered by the user into the input form via the user terminal 2. The responses may be multiple-choice or written responses. The responses include at least one of the following characteristics related to the user: attributes, business phase, business content, business scale, and business start date. That is, the user provides specific details or information for at least one of these characteristics. For example, the user may select the appropriate option from multiple choices or enter details for at least one of these characteristics. Preferably, the user characteristics include the business phase related to the user. The responses may also include, for example, the user's name, the name of the organization they belong to (name of company, public institution, non-profit corporation, group, etc.), the location of the organization they belong to, the performance of the organization they belong to (sales, profits, etc.), the field the user is involved in, the industry the user is involved in, address, annual income, email address, etc. The responses received by the response receiving unit 11 may be stored in the storage unit 17 (database, etc.). The storage unit 17 may store responses separately for each user.

[0032] Figure 2 shows an example of an input form displayed on user terminal 2. Specifically, the top page of the input form on the website (the first page displayed on user terminal 2) shows an overview of the intellectual property diagnosis and simplified consultation for startups, as well as the courses (types) of the intellectual property diagnosis and simplified consultation. "Intellectual property diagnosis and simplified consultation" may, for example, involve evaluating the current state (or situation) of the user's or the organization's awareness, knowledge, and activities regarding intellectual property and / or intellectual property rights based on questions posed to the user or the organization to which the user belongs and the answers to those questions, and providing advice and suggestions in response to the answers.

[0033] The "Intellectual Property Diagnosis and Basic Consulting" courses include, for example, "Risk Avoidance: Basic," "Risk Avoidance: Advanced," "Opportunity Creation: Basic," and "Opportunity Creation: Advanced." Users can choose any of these courses. Here, we will assume that the user has selected "Risk Avoidance: Basic" and will enter their answers into the input form.

[0034] Figure 3 shows an example of an input form displayed on user terminal 2. Specifically, on the top page of the input form on the website, when "Risk Avoidance: Basic" is selected as the "Intellectual Property Diagnosis and Simple Consulting" course, the next page displays each question (Question 1 to Question 6) and the answer choices for these questions. Here, the user selects an answer from the options for each question. Depending on the question, some allow for the selection of multiple options, while others allow for the selection of only one option.

[0035] Figure 4 shows an example of an input form displayed on user terminal 2. Specifically, when a user answers each of the above questions (when the user answers each of the above questions and taps the submit button), the next page displays each question and the answer choices or optional input fields for these questions. Here, the user selects an answer from the options for each multiple-choice question and enters optional content for each open-ended question. The questions asked to the user include: a question about the business phase, "Please select a round (investment round)"; a question about the business phase, "Please select a business field"; a question about the business content, "Please describe your business content"; a question about management challenges, "Please select any management challenges"; a question about management challenges or problems, "Please describe any management challenges or problems"; a question about attributes, "Please enter your name," "Please enter your company name," and "Please enter your email address"; and a question about consultation promotion information (details will be described later), which is information that promotes consultation with specific individuals, "Would you like to consult?"

[0036] The feedback generation unit 12 generates feedback for the user that includes at least one of evaluation, advice, and suggestions, based on the content of the answers entered by the user in the input form. At least a portion of the feedback is generated automatically. Alternatively, all of the feedback may be generated automatically. Alternatively, a portion of the feedback may be generated manually. When feedback is generated automatically, predetermined content may be generated based on the content of the answers entered by the user in the input form, or different content may be generated each time by AI (artificial intelligence) or the like depending on the content of the answers.

[0037] Feedback is created (or generated) based on the user characteristics included in the responses entered by the user in the input form. For example, different feedback may be generated depending on the differences in the user characteristics included in the responses. More specifically, even if the responses other than user characteristics are identical, different feedback may be generated if the user characteristics differ.

[0038] The feedback preferably includes at least an evaluation of the user (sometimes simply referred to as "evaluation"). "Evaluation of the user" may include an evaluation of the user themselves, an evaluation of the organization to which the user belongs, an evaluation of the business conducted by the organization to which the user belongs, and an evaluation of a specific activity conducted by the organization to which the user belongs. The evaluation may be expressed numerically (e.g., 0 to 100 points). Alternatively, the evaluation may be a multi-level evaluation such as A, B, C, D, E, or it may be a visualized representation such as a radar chart or graph. Alternatively, it may be a combination of several of these evaluation methods. Furthermore, the feedback creation unit 13 preferably includes an evaluation corresponding to the business phase included in the response entered by the user in the input form. In this embodiment, the business phases are divided into "startup stage / seed," "pre-series A / series A," and "series B and beyond" (see Figure 4).

[0039] Furthermore, the input form may include options to select one of several different business phases, and the evaluation of the user may vary depending on the business phase selected by the user, even if the content of the user's multiple responses is the same except for the selected business phase. In other words, even if the user enters the same content in the input form except for the business phase, the evaluation may differ if the business phase is different. For example, if the user enters two answers into the input form, and the content of the two answers regarding the business phase is different each time, but the content of the two answers regarding questions other than the business phase is the same each time, the evaluation of the user may change (more specifics will be described later).

[0040] The input form may include an optional content input form in which the user can enter any content, including at least one of the user's business challenges and questions. The optional content input form may allow the user to freely write text. The user's business challenges may include, for example, issues related to management, performance, fundraising, recruitment, sales, finance, intellectual property, etc. The user's questions may include, for example, questions related to management, performance, fundraising, recruitment, sales, finance, intellectual property, etc. The feedback may include at least one of evaluations, advice, and suggestions for the optional content entered by the user in the optional content input form, and may include content based on past cases related to the characteristics included in the response entered by the user in the input form. "Past cases related to the characteristics included in the response entered by the user in the input form" may include, for example, cases of evaluations, advice, or suggestions made in the past to other users with the same or similar characteristics as the user. These cases may be extracted from information stored in the memory unit 17, or they may be extracted by searching for external information using a search engine. That is, the feedback may include content that is at least partially the same as or similar to these extracted past cases.

[0041] Furthermore, the feedback preferably includes advice and content information related to such advice. The content information may be, for example, videos, articles, audio, ebooks, etc., or it may be information for accessing the content, such as URLs or links to display such content. For example, if the advice includes content related to intellectual property strategy, the feedback may include a URL to an article containing content related to intellectual property strategy as content related to the advice. The advice may be automatically generated from predetermined content, automatically generated from arbitrary content by AI, or partially or entirely manually created by an advisor, consultant, expert, etc.

[0042] The input form may include a question for the user in a specific field and multiple options for inputting an answer to that question. In this case, multiple options are provided for one question, and the feedback creation unit 12 may create advice corresponding to the option selected by the user or the option not selected by the user in a single question. This is because there are cases where advice should be created in response to the option selected by the user in a question, and cases where advice should be created in response to the option not selected by the user. Cases where advice should be created in response to the option selected by the user in a question include, for example, when the user selects an option that indicates their situation or current state is not good, and advice is provided to improve the user's situation or current state. Cases where advice should be created in response to an option not selected by the user in a question include, for example, when the user does not select an option that indicates their situation or current state is good, and it is presumed that the user's situation or current state is not good, and advice is provided to improve them.

[0043] The feedback transmission unit 13 sends the feedback created by the feedback creation unit 12 to the user terminal 2. The feedback transmission unit 13 may also send the feedback to the user terminal 2 as a file. Alternatively, the feedback transmission unit 13 may send the user terminal 2 a URL or link that allows the user terminal 2 to access a page where the feedback can be viewed. In this case, the feedback transmission unit 13 may send the feedback to the user terminal 2 when the URL or link is clicked, tapped, etc., by the user.

[0044] The consultation promotion information transmission unit 14 transmits information to the user terminal 2 that promotes consultation with a specific person (consultation promotion information) along with feedback. A "specific person" is, for example, an expert, experienced person, knowledgeable person, etc., in a specific field. If the specific field is related to intellectual property rights (for example, patents, trademarks, design rights, etc.), the specific person may be a patent attorney, intellectual property analyst, intellectual property management specialist, etc. Information that promotes consultation may be represented by, for example, text, images, etc., or by, for example, a button, banner, etc., that can be tapped or clicked. Information that promotes consultation may be, for example, a button or banner (displayed on the user terminal 2) that says "Consult an expert" or "Consult" in an input form. Alternatively, information that promotes consultation may be, for example, an input form for entering the consultation content or a URL or link to access said input form. Information that promotes consultation may also be sent to the user terminal 2 by email, etc. Furthermore, "sending information to facilitate consultation with a specific person along with feedback to user terminal 2" may mean sending feedback and information to facilitate consultation with a specific person to user terminal 2 simultaneously, or it may mean sending feedback and information to facilitate consultation with a specific person to user terminal 2 at different times (with a time gap).

[0045] The consultation information receiving unit 15 receives information from the user terminal 2 regarding whether or not the user will consult with a specific person. "Information regarding whether or not the user will consult with a specific person" includes, for example, information indicating that the user will consult with a specific person and information indicating that the user will not consult with a specific person. "Information indicating that the user will consult with a specific person" includes, for example, the content of the consultation entered in a prescribed input form, and information about the user's actions indicating an intention to consult (for example, tapping or clicking a button labeled "Consult with an expert"). "Information indicating that the user will not consult with a specific person" includes, for example, information about the user's actions indicating an intention not to consult (for example, tapping or clicking a button labeled "Do not consult"), and information that there was no indication of an intention to consult within a prescribed period.

[0046] The consultation promotion information transmission unit 14 transmits information to the user terminal 2 that promotes consultation with someone other than the specified person, when the consultation information receiving unit 15 receives information that the user will not consult with the specified person. The "information that promotes consultation with someone other than the specified person" is, for example, information about a service that allows users to consult with experts on other websites, etc. For example, it may be information about a website where users can consult with experts on the internet instead of directly consulting with the specified person. Alternatively, the "information that promotes consultation with someone other than the specified person" may be information that promotes direct consultation with someone other than the specified person. For example, the specified person may be a patent attorney, and the other person may be a lawyer.

[0047] The advice pattern switching unit 16 switches between a first pattern in which the feedback creation unit 12 creates advice corresponding to either the option selected by the user or the option not selected by the user, and a second pattern in which the feedback creation unit 12 creates advice corresponding to both the option selected by the user and the option not selected by the user. That is, in the first pattern, the feedback creation unit 12 creates advice only corresponding to the option selected by the user, or advice only corresponding to the option not selected by the user. This allows the content of the advice to be suitably selected according to the user's response. In the second pattern, the feedback creation unit 12 creates advice corresponding to all options, regardless of whether they were selected by the user or not. This allows the user to be provided with comprehensive advice.

[0048] Figure 5 shows an example of feedback displayed on user terminal 2. As feedback on the content of the answers entered by the user in the input form, it shows the result of the evaluation (diagnosis) of the user's intellectual property activities. In this case, the evaluation is C (Rank C). The evaluation text also displays "You are able to conduct a certain level of intellectual property activities in the current business phase." Below that, as advice and suggestions appropriate to the business phase, it displays "In the startup and seed stages, it is generally not possible to allocate sufficient resources such as money and time to intellectual property activities, so it is important to adjust the resources allocated to intellectual property activities in balance with the business situation and the resources allocated to other business activities. IP Rich Co., Ltd. will respond flexibly according to the situation of your business."

[0049] Figure 6 shows an example of evaluation criteria for user responses. Here, the rank, the score corresponding to the rank, and the level of intellectual property activity corresponding to the rank and score are displayed. The rank and intellectual property activity level may be automatically determined once the score is set. The upper limit of the score may be 100 or a number greater than 100.

[0050] The score is calculated based on the user's answers to each question. If the answer to a question is multiple-choice, the score may be determined by the content of the options the user selects. If multiple options are available, the more options the user selects, the higher the score may be. If the answer to a question is open-ended, the score may be calculated based on the content the user writes.

[0051] In this embodiment, a score is assigned to each option used to answer a question, and the scores for the options selected by the user when answering each question are added together to calculate the total score. Furthermore, the score for each option can be set to any value, and the set values ​​can be changed as appropriate.

[0052] Furthermore, even if users enter the same information in the input form except for the business phase, the evaluation may differ depending on the business phase. For example, the score a user can obtain will differ depending on whether the business phase is "Startup to Seed," "Pre-Series A to Series A," or "Series B and beyond," even if the user enters the same information in the input form except for the business phase. In this case, for example, selecting "Pre-Series A to Series A" may result in 1.5 times the score compared to selecting "Series B and beyond," and selecting "Startup to Seed" may result in 2 times the score compared to selecting "Series B and beyond." In other words, it may be possible to make it more difficult to obtain a high score the further along the user's business phase is, and easier to obtain a high score the further along the user's business phase is. This allows for appropriate feedback (evaluation, advice, and suggestions) to be provided based on the differences in the user's business phase.

[0053] Figures 7 and 8 show examples of feedback displayed on user terminal 2. Here, advice and suggestions (in this case, content) are displayed as feedback to the answer entered by the user. The display of the question directed at the user, the advice directed at the user, and the content directed at the user indicates that they correspond to each other. Although not shown in the figures, the question directed at the user, the user's answer, and the advice directed at the user and the content directed at the user may also be displayed in correspondence.

[0054] Furthermore, the displayed content may include, for example, articles, images, videos, audio, etc., and may also be URLs or links to pages where these can be viewed or listened to. Here, the content consists of a title and a URL (link). The content itself is related to the advice given. This allows the user to deepen their understanding of the advice. Note that the content may also be expressed solely in text.

[0055] [Information Processing Flow] The information processing flow performed by the information processing device 1 will be described below. Figure 9 is a flowchart of the real estate information output process. The information processing shown in Figure 9 is initiated, for example, when a user terminal 2 accesses the information processing device 1 and executes the process.

[0056] In step S10 of Figure 9, the input form transmission unit 10 of the information processing device 1 transmits an input form to the user terminal 2 that includes at least input fields for entering questions in a specific field and answers to those questions. The input form transmission unit 10 transmits the input form to the user terminal 2 via, for example, a network N. Network N is, for example, the Internet, an intranet, or short-range wireless communication (the same applies in S16). Note that "transmitting the input form to the user terminal 2" includes not only directly transmitting the input form to the user terminal 2, but also transmitting it to a server accessible by the user terminal 2 (e.g., a mail server, a download server) (the same applies in S16). Subsequently, the information processing performed by the information processing device 1 proceeds to step S12.

[0057] In step S12, the response receiving unit 11 of the information processing device 1 receives the response entered by the user into the input form via the user terminal 2. The response entered into the input form may be done by selecting an option for a question, or by entering arbitrary content in an input field for a question, or by other methods (for example, by voice input). The response may also include at least one of the following characteristics: user attributes, business phase, business content, business scale, and business start date. The response received by the response receiving unit 11 may be stored in the storage unit 17. After that, the information processing performed by the information processing device 1 proceeds to step S14.

[0058] In step S14, the feedback creation unit 12 of the information processing device 1 creates feedback that includes at least one of an evaluation, advice, and a suggestion for the user, according to the content of the answers entered by the user in the input form. At this time, the feedback is created according to the characteristics of the user included in the answers. That is, the content of the feedback will differ depending on the differences in the characteristics of the user. For example, even if the answers other than the business phase of the user are the same, the evaluation of the user (rank, score, level of intellectual property activity, etc.) created may differ depending on the business phase of the user. After that, the information processing performed by the information processing device 1 proceeds to step S16.

[0059] In step S16, the feedback transmission unit 13 of the information processing device 1 transmits the feedback created by the feedback creation unit 12 to the user terminal 2. The consultation promotion information transmission unit 14 of the information processing device 1 also transmits information promoting consultation with a specific person to the user terminal 2 along with the feedback. It is preferable that the feedback and the information promoting consultation with a specific person are transmitted to the user terminal 2 simultaneously. After this, the information processing performed by the information processing device 1 proceeds to step S18.

[0060] In step S18, the consultation information receiving unit 15 of the information processing device 1 receives information from the user terminal 2 regarding whether or not the user will consult with a specific person. This "information regarding whether or not the user will consult with a specific person" may include, for example, information indicating that the user will consult with a specific person and information indicating that the user will not consult with a specific person. If the consultation information receiving unit 15 receives "information indicating that the user will consult with a specific person," the information processing device 1 may send additional information to the user terminal 2 (such as proposed consultation dates, a URL for a page to adjust the consultation date, and service introduction materials). With this, the information processing flow executed by the information processing device 1 is completed.

[0061] [Information Processing Program] This section describes an information processing program P for enabling computer C to function as an information processing device 1. Figure 10 is a block diagram showing the module configuration of the information processing program P. The information processing program P comprises a main module MM, an input form transmission module M10, a response reception module M11, a feedback creation module M12, a feedback transmission module M13, a consultation promotion information transmission module M14, a consultation information reception module M15, and an advice pattern switching module M16.

[0062] The main module MM is the part that comprehensively controls the computer. The functions realized by executing each of the following modules are the same as the functions of the input form transmission module M10, response reception module M11, feedback creation module M12, feedback transmission module M13, consultation promotion information transmission module M14, consultation information reception module M15, advice pattern switching module M16, and storage module M17.

[0063] [Mechanism of Action and Effects] As described above, the information processing device 1 includes an input form transmission unit 10 that transmits an input form to a user terminal which includes at least input fields for inputting questions in a specific field to the user and answers to those questions; an answer receiving unit 11 that receives answers entered by the user into the input form via the user terminal; a feedback creation unit 12 that creates feedback to the user which includes at least one of evaluation, advice, and suggestions according to the content of the answers; and a feedback transmission unit 13 that transmits the feedback created by the feedback creation unit to the user terminal 2. The answers entered by the user in the input form include at least one of the following characteristics: user attributes, business phase, business content, business scale, and business start date, and the feedback creation unit 12 creates feedback according to the characteristics included in the answers.

[0064] The information processing program P causes computer C to function as an input form transmission unit 10 that sends an input form to a user terminal 2 which includes at least input fields for inputting questions in a specific field to the user and answers to those questions; an answer receiving unit 11 that receives the answers entered by the user into the input form via the user terminal; a feedback creation unit 12 that creates feedback to the user that includes at least one of evaluation, advice, and suggestions, depending on the content of the answers; and a feedback transmission unit 13 that sends the feedback created by the feedback creation unit to the user terminal 2. The answers entered by the user in the input form include at least one of the following characteristics: user attributes, business phase, business content, business scale, and business start date, and the feedback creation unit 12 creates feedback according to the characteristics included in the answers.

[0065] According to at least one of the information processing device 1 and the information processing program P, it is possible to create appropriate feedback tailored to the user's characteristics, based on questions posed to the user in a specific field and the answers to those questions.

[0066] In the information processing device 1, feedback includes an evaluation of the user. This allows for an appropriate evaluation of the user based on the user's characteristics included in their response.

[0067] In the information processing device 1, the characteristics include business phases, and the feedback creation unit 12 creates feedback that includes evaluations corresponding to the business phases included in the response. This allows for appropriate evaluations of the user, corresponding to the business phases included in the response, to be given to the user.

[0068] In the information processing device 1, the input form includes options for selecting one of several different business phases. The evaluation varies depending on the business phase selected by the user, even if the user's responses are identical except for the business phase. This allows for an appropriate evaluation of the user based on the differences in the business phase options selected by the user.

[0069] The information processing device 1 includes an input form for arbitrary content input, in which the user can input any content including at least one of the challenges and questions in the user's business. The feedback includes at least one of an evaluation, advice, and suggestion for the arbitrary content entered in the arbitrary content input form, and includes content based on past cases related to the characteristics included in the response. This allows for evaluation, advice, and suggestions appropriate to the user's challenges and questions in their business to be provided, with reference to past cases related to the user's characteristics.

[0070] In the information processing device 1, feedback includes advice and content information related to that advice. This allows for the provision of useful information related to the advice given to the user.

[0071] The information processing device 1 includes a consultation promotion information transmission unit 14 that sends information to the user terminal that encourages consultation with a specific person, along with feedback, and a consultation information receiving unit 15 that receives information from the user terminal indicating whether or not the user will consult with the specific person. When the consultation information receiving unit 15 receives information that the user will not consult with the specific person, the consultation promotion information transmission unit 14 transmits information to the user terminal that encourages consultation with someone other than the specific person. This allows for the provision of alternative consultation opportunities with others even if the user does not wish to consult with the specific person.

[0072] The information processing device 1 includes an input form transmission unit 10 that sends an input form to a user terminal 2 containing a question in a specific field for the user and multiple options for inputting an answer to that question; an answer receiving unit 11 that receives the answer entered by the user into the input form via the user terminal 2; a feedback creation unit 12 that creates feedback including at least advice to the user according to the content of the answer; and a feedback transmission unit 13 that sends the feedback created by the feedback creation unit to the user terminal. Multiple options are provided for one question, and the feedback creation unit 12 creates advice corresponding to the option selected or not selected by the user in one question. This allows appropriate advice to be given to the user according to the option selected or not selected by the user.

[0073] The information processing device 1 may include an advice pattern switching unit 16 that can switch between a first pattern in which the feedback creation unit 12 creates advice corresponding to either the option selected by the user or the option not selected by the user, and a second pattern in which the feedback creation unit 12 creates advice corresponding to both the option selected by the user and the option not selected by the user. This makes it possible to choose whether to create some advice corresponding to the option selected by the user, or to create all advice regardless of the option selected by the user.

[0074] [Transformed form] The embodiments described above can be implemented in various forms that are modified or improved based on the knowledge of those skilled in the art.

[0075] For example, there may be multiple individuals who are targeted for consultation. In this case, information on multiple individuals (photograph, name, age, activity area, area of ​​expertise, etc.) may be sent to (or displayed on) the user terminal 2 as candidates for consultation. Alternatively, the user may be able to select one of the multiple individuals and apply for consultation by entering information into the user terminal 2.

[0076] Furthermore, the specific individuals to whom consultations are facilitated may differ depending on the evaluation of the user included in the feedback. For example, the specific individuals to whom consultations are facilitated may change depending on the score. More specifically, the level of the business related to the user may be quantified by the score (evaluation) of the business related to the user, and consultations may be facilitated for specific individuals according to that level.

[0077] Furthermore, the specific individuals who are facilitated to provide consultation may differ depending on the business phase of the user as indicated in the user's response. For example, the specific individuals who are facilitated to provide consultation may differ depending on whether the user's business phase is "startup to seed stage," "pre-Series A to Series A," or "Series B and beyond." In this case, the specific individuals who are facilitated to provide consultation may be different experts depending on the business phase.

[0078] Furthermore, after the feedback transmission unit 13 has sent feedback to the user terminal 2, the input form transmission unit 10 may send the input form to the user terminal 2 after a predetermined period has elapsed. In this case, the input form transmission unit 10 may send the input form to the user terminal 2 multiple times at predetermined intervals. That is, the input form transmission unit 10 may send the input form to the user terminal 2 multiple times, and the feedback creation unit 12 may create feedback each time in accordance with the answers entered by the user. Also, when sending the input form to the user terminal 2 multiple times, a different input form (for example, an input form for a different course) may be sent each time.

[0079] Furthermore, the feedback creation unit 12 may create an evaluation report for a predetermined target audience. The predetermined target audience may be, for example, investors, business companies, review organizations, or experts. The predetermined target audience may be selected from multiple candidate audiences. The evaluation report may be an evaluation report concerning, for example, the organization to which the user belongs, the business conducted by the organization to which the user belongs, or specific activities conducted by the organization to which the user belongs (for example, activities related to intellectual property). In other words, an evaluation report concerning the organization to which the user belongs, the business conducted by the organization to which the user belongs, or specific activities conducted by the organization to which the user belongs can be created for a predetermined target audience, and for example, the predetermined target audience can be made to understand the situation concerning the organization to which the user belongs. [Explanation of symbols]

[0080] 1. Information Processing Device 2 User terminals 10 Input form submission section 11. Response Receiving Section 12 Feedback Creation Section 13 Feedback transmission unit 14. Information Transmission Department for Promoting Consultations 15. Consultation Information Receiving Department 16. Advice Pattern Switching Unit 17 Memory section C Computer P Information Processing Program

Claims

1. An input form transmission unit that sends an input form to a user terminal that includes at least input fields for entering questions in a specific field and answers to those questions, A response receiving unit that receives the response entered into the input form by the user via the user terminal, A feedback creation unit that creates feedback including at least one of evaluation, advice, and suggestions for the user, based on the content of the above response, The system includes a feedback transmission unit that transmits the feedback created by the feedback creation unit to the user terminal, The responses entered by the user in the input form include at least one of the following characteristics: user attributes, business phase, business content, business scale, and business start date. The feedback generation unit is an information processing device that generates feedback according to the characteristics included in the response.

2. The information processing apparatus according to claim 1, wherein the feedback includes the evaluation of the user.

3. The aforementioned characteristics include the aforementioned business phase, The information processing apparatus according to claim 2, wherein the feedback creation unit creates the feedback, which includes the evaluation corresponding to the business phase included in the response.

4. The input form includes options for selecting one of several different business phases. The information processing apparatus according to claim 3, wherein the evaluation varies depending on the business phase selected by the user from among several different business phases in the options, even if the content of the multiple responses by the user is the same except for the business phase.

5. The input form includes an optional content input form in which the user can input any content, including at least one of the challenges and questions in the user's business. The information processing apparatus according to claim 1, wherein the feedback is at least one of an evaluation, advice, and suggestion for the arbitrary content entered in the arbitrary content input form, and includes content based on past cases related to the characteristics included in the response.

6. The information processing apparatus according to claim 1, wherein the feedback includes the advice and content information related to the advice.

7. A consultation promotion information transmission unit transmits to the user terminal information that promotes consultation with a specific person, along with the feedback, The system includes a consultation information receiving unit that receives information from the user terminal regarding whether or not the user will consult with the specified person, The information processing apparatus according to claim 1, wherein the consultation promotion information transmission unit transmits information to the user terminal that promotes consultation with someone other than the specified person when the consultation information receiving unit receives information that the user will not consult with the specified person.

8. An input form transmission unit that sends an input form to a user terminal containing a question in a specific field for the user and multiple options for entering an answer to that question, A response receiving unit that receives the response entered into the input form by the user via the user terminal, A feedback creation unit that creates feedback that includes at least advice to the user in accordance with the content of the above response, The system includes a feedback transmission unit that transmits the feedback created by the feedback creation unit to the user terminal, Multiple options are provided for each question. The feedback generation unit is an information processing device that generates advice corresponding to the option selected by the user or the option not selected by the user in a single question.

9. The information processing apparatus according to claim 8, comprising an advice pattern switching unit that can switch between a first pattern in which the feedback creation unit creates advice corresponding to either an option selected by the user or an option not selected by the user, and a second pattern in which the feedback creation unit creates advice corresponding to both an option selected by the user and an option not selected by the user.

10. Computers, An input form transmission unit that sends an input form to a user terminal that includes at least input fields for entering questions in a specific field and answers to those questions, A response receiving unit that receives the response entered into the input form by the user via the user terminal, A feedback creation unit that creates feedback including at least one of evaluation, advice, and suggestions for the user, based on the content of the above response, The feedback transmission unit functions as a unit that transmits the feedback created by the feedback creation unit to the user terminal. The responses entered by the user in the input form include at least one of the following characteristics: user attributes, business phase, business content, business scale, and business start date. The feedback generation unit is an information processing program that generates feedback according to the characteristics included in the response.

11. Computers, An input form transmission unit sends an input form to a user terminal that includes at least one input field where the user can select at least one option from multiple choices as an answer to a question in a specific field, A response receiving unit that receives the response entered into the input form by the user via the user terminal, A feedback creation unit that creates feedback that includes at least advice to the user in accordance with the content of the above response, The feedback transmission unit functions as a unit that transmits the feedback created by the feedback creation unit to the user terminal. The feedback generation unit is an information processing program that generates the advice corresponding to the options selected by the user or the options not selected by the user.

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