Method, device, and electronic device for returning packaging

Abstract

The embodiment of the present application discloses a method for returning packaging, which belongs to the field of computer technology and helps to improve the timeliness of returning packaging to improve the utilization efficiency of packaging. The method for returning packaging disclosed in the embodiment of the present application includes: obtaining delivery order information, and determining the consignee associated with the delivery order and the returnable packaging information of the consignee based on the delivery order information; then, sending the consignee a reminder information for returning packaging generated based on the returnable packaging information. The method for returning packaging disclosed in the embodiment of the present application, by opening up the information transmission channels of the merchant application end, the driver application end, the after-sales system, the order management system and the delivery system, and starting the return packaging process according to the delivery status of the merchant's forward order, pushes the reminder for returning packaging to the merchant at the right time, which helps the merchant to submit the return packaging application in time, return the packaging in time, shorten the return cycle of the packaging, and improve the utilization rate of the packaging.

Description

Technical Field

[0001] The embodiments of the present application relate to the field of computer technologies, and particularly to a method, an apparatus, an electronic device, and a computer-readable storage medium for returning packaging materials. Background Art

[0002] In the commodity distribution link of an e-commerce platform, merchants require merchants to return packaging materials to improve the utilization rate of packaging materials and save packaging material resources. To improve the recycling effect of packaging materials, merchants can only complete the settlement of the packaging material deposit with the mall after returning the packaging materials. In the prior art, merchants select returnable packaging materials through the client of the mall and submit a return application for the packaging materials. This method of returning packaging materials in the prior art has at least the following defects: 1. Merchants forget to submit the return application for the packaging materials in a timely manner, resulting in a decrease in the utilization rate of packaging materials; 2. If merchants do not submit the return application for the packaging materials in a timely manner within the agreed time, they need to contact the artificial customer service, and the customer service staff submits the return application for the packaging materials in the mall background.

[0003] It can be seen that the method for applying to return packaging materials in the prior art still needs to be improved. Summary of the Invention

[0004] The embodiments of the present application provide a method for returning packaging materials, which helps to improve the timeliness of returning packaging materials and improve the utilization efficiency of packaging materials.

[0005] To solve the above problems, in a first aspect, the embodiments of the present application provide a method for returning packaging materials, including:

[0006] Obtaining distribution order information;

[0007] Determining, according to the distribution order information, the recipient associated with the distribution order and the returnable packaging material information of the recipient;

[0008] Sending a return packaging material prompt message generated based on the returnable packaging material information to the recipient.

[0009] In a second aspect, the embodiments of the present application provide a device for returning packaging materials, including:

[0010] A distribution order information obtaining module, configured to obtain distribution order information;

[0011] An associated information obtaining module, configured to determine, according to the distribution order information, the recipient associated with the distribution order and the returnable packaging material information of the recipient;

[0012] A returnable packaging material prompt message sending module, configured to send a return packaging material prompt message generated based on the returnable packaging material information to the recipient.

[0013] In a third aspect, an embodiment of the present application provides a method for returning packages, including:

[0014] Receiving a return package prompt message;

[0015] Sending a response message for the return package prompt message;

[0016] Receiving the identifier of the returnable package;

[0017] Generating an information code for each returnable package according to the identifier and displaying the information code, so that the delivery personnel can obtain the associated information of the returnable package by scanning the information code.

[0018] In a fourth aspect, an embodiment of the present application provides a return package device, including:

[0019] A return package prompt message receiving module for receiving a return package prompt message;

[0020] A first response message sending module for sending a response message for the return package prompt message;

[0021] A returnable package identifier receiving module for receiving the identifier of the returnable package;

[0022] An information code display module for generating an information code for each returnable package according to the identifier and displaying the information code, so that the delivery personnel can obtain the associated information of the returnable package by scanning the information code.

[0023] In a fifth aspect, an embodiment of the present application provides a method for returning packages, including:

[0024] Scanning the information code displayed on the first client to obtain the information of the returnable package identified by the information code;

[0025] Displaying the information of the returnable package;

[0026] Sending a response message for the information of the returnable package according to the response operation of the delivery personnel on the displayed information of the returnable package;

[0027] Obtaining the package pick-up note generated according to the response message for the information of the returnable package.

[0028] In a sixth aspect, an embodiment of the present application provides a return package device, including:

[0029] A returnable package information obtaining module for scanning the information code displayed on the first client to obtain the information of the returnable package identified by the information code;

[0030] A returnable package information display module for displaying the information of the returnable package;

[0031] A second response information sending module, configured to send response information for the returnable packaging material information according to the delivery personnel's response operation to the displayed returnable packaging material;

[0032] The delivery note acquisition module is used to acquire the packaging delivery note generated in response to the returnable packaging information.

[0033] In the seventh aspect, an embodiment of the present application further discloses an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the packaging return method described in the embodiment of the present application when executing the computer program.

[0034] In an eighth aspect, an embodiment of the present application provides a computer-readable storage medium having a computer program stored thereon, and when the program is executed by a processor, the steps of the method for returning packaging disclosed in the embodiment of the present application are performed.

[0035] The packaging return method disclosed in the embodiment of the present application obtains the delivery order information, and determines the consignee associated with the delivery order and the returnable packaging information of the consignee according to the delivery order information; then, the packaging return reminder information generated based on the returnable packaging information is sent to the consignee, which helps to improve the timeliness of the packaging return and improve the utilization efficiency of the packaging. The packaging return method disclosed in the embodiment of the present application opens up the information transmission channels of the merchant application end (i.e., the first client), the driver application end (the second client), the after-sales system, the order management system, and the delivery system, and starts the packaging return process according to the delivery status of the merchant's forward order, and pushes the packaging return reminder to the merchant at the right time, which helps the merchant to submit the packaging return application in time, so as to return the packaging in time, shorten the return cycle of the packaging, and improve the utilization rate of the packaging.

[0036] The above description is only an overview of the technical solution of the present application. In order to more clearly understand the technical means of the present application, it can be implemented in accordance with the contents of the specification. In order to make the above and other purposes, features and advantages of the present application more obvious and easy to understand, the specific implementation methods of the present application are listed below. BRIEF DESCRIPTION OF THE DRAWINGS

[0037] In order to make the purpose, technical solution and advantages of the embodiments of the present application clearer, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0038] Figure 1 It is the flowchart of the method for returning packaging in the first embodiment of the present application;

[0039] Figure 2 It is the schematic diagram of the specific application system of the method for returning packaging in the first embodiment of the present application;

[0040] Figure 3 It is the flowchart of the method for returning packaging in the second embodiment of the present application;

[0041] Figure 4 It is the flowchart of the method for returning packaging in the third embodiment of the present application;

[0042] Figure 5 It is the flowchart of the method for returning packaging in the fourth embodiment of the present application;

[0043] Figure 6 It is one of the schematic diagrams of the structure of the device for returning packaging in the fifth embodiment of the present application;

[0044] Figure 7 It is the other schematic diagram of the structure of the device for returning packaging in the fifth embodiment of the present application;

[0045] Figure 8 It is the schematic diagram of the structure of the device for returning packaging in the sixth embodiment of the present application;

[0046] Figure 9 It is the schematic diagram of the structure of the device for returning packaging in the seventh embodiment of the present application;

[0047] Figure 10 Schematically shows a block diagram of an electronic device for executing the method according to the present application; and

[0048] Figure 11 Schematically shows a storage unit for holding or carrying program code for implementing the method according to the present application. Detailed implementation manners

[0049] Next, the technical solutions in the embodiments of the present application will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are some, but not all, of the embodiments of the present application. All other embodiments obtained by those of ordinary skill in the art based on the embodiments in the present application without making creative efforts shall fall within the protection scope of the present application.

[0050] Embodiment 1

[0051] A method for returning packaging disclosed in an embodiment of the present application, as Figure 1 shown, the method includes: Step 110 to Step 130.

[0052] Step 110, obtain delivery order information.

[0053] For the convenience of readers to understand the technical solutions disclosed in this application, in this embodiment, the method for returning packaging of this application is described in detail in combination with Figure 2 the process of returning packaging in the order processing system shown below. As Figure 2 shown, the order processing system includes: a first client 210, a second client 220, an after-sales system 230, an order management system 240, and a distribution system 250. Among them, the functions of each part are briefly described as follows.

[0054] The first client 210 is a client used by merchants (for example, the merchant-side client of a mall), which is used to provide an interaction interface for merchants to initiate the operation of returning packaging, and then generate an information code for identifying the returnable packaging according to the identification of the returnable packaging and merchant information fed back by the after-sales system 230. The first client 210 can also be used to receive the return packaging prompt information sent by the after-sales system 230.

[0055] The second client 220 is a client for delivery personnel (for example, the delivery personnel-side client of a mall or a client with a scanning function), which is used to obtain the return packaging information submitted by the merchant by scanning the information code, and after the delivery personnel confirm the return packaging information, apply to the after-sales system to generate a delivery order.

[0056] The after-sales system 230 is used to return the identification of the returnable packaging according to the return packaging application submitted by the merchant, and generate an after-sales document according to the application for generating a delivery order sent by the second client 220.

[0057] The order management system 240 is used to store merchant orders and return corresponding merchant information according to the order number sent by the after-sales system 230, such as information receiving channels (such as the phone number for receiving text messages, the WeChat ID for receiving WeChat, the client account for receiving client messages, etc.).

[0058] The distribution system 250 is used to send the information of the distribution order to the after-sales system according to the distribution status of the order, and, receive the after-sales document sent by the after-sales system 230, generate a delivery order according to the after-sales document, and send the delivery order to the second client 220. Among them, the distribution status of the order includes: starting distribution, waiting for distribution, distribution completed, etc.

[0059] In some embodiments of this application, after the order starts to be distributed, the distribution system 250 sends the order information of the start of distribution to the after-sales system 230, that is, the after-sales system 230 obtains the distribution order information through the distribution system 250. Among them, the distribution order information at least includes: the order number of the order starting distribution. The distribution order information may also include: the merchant information of the order, the order content (such as the product name, product quantity, etc.).

[0060] The after-sales system 230 can obtain the order information delivered by the delivery system 250 by registering a message push service with the delivery system 250, or by periodically obtaining information, or by other means. For example, the after-sales system 230 first registers a message push service in the delivery system 250. When the order status in the delivery system 250 changes to "start delivery", the delivery system 250 will send the order number of the order starting delivery to the after-sales system 230 through the message push service pre-registered by the after-sales system 230.

[0061] Step 120: Determine the recipient associated with the delivery order and the returnable packaging information of the recipient according to the delivery order information.

[0062] The after-sales system 230 obtains the recipient information associated with the delivery order information through the order management system 240 according to the received delivery order information. Among them, the recipient information includes: the recipient (such as the recipient identifier).

[0063] In some embodiments of the present application, the returnable packaging information is determined according to the historical order data of the recipient. The after-sales system 230 also obtains all the historical order data of the recipient stored in the after-sales system 230 or the historical order data within a specified time period according to the recipient of the received delivery order information, and determines the returnable packaging information of the recipient according to the obtained historical order data, such as the type and quantity of the packaging. In some embodiments of the present application, the returnable packaging information includes: data such as the name, quantity, and type identifier of the returnable packaging. For example, when the returnable packaging of merchant A includes: 6 egg baskets and 8 beer baskets, the returnable packaging information sent by the after-sales system to merchant A can be expressed as: "You have the following packaging that can be applied for on-site return: 1) 6 egg baskets; 2) 8 beer baskets"; or marked as: "You have the following returnable packaging: ID: 1, name: "egg basket", number: 6; ID: 2, name: "beer basket", number: 8".

[0064] In some embodiments of the present application, the after-sales system 230 will synchronously store order data. For example, after the order management system 240 completes operations such as generating, modifying, and deleting each order, it will synchronize the relevant order data to the after-sales system 230. Therefore, information such as order numbers and order contents will be stored in the after-sales system 230.

[0065] In some embodiments of the present application, the recipient information may further include: the information receiving channels of the recipient (such as the telephone number for receiving text messages, the WeChat ID for receiving WeChat messages, the client account for receiving client messages, etc.). The information receiving channels of the recipient can be pre-set in the order management system 240, or can be determined by the after-sales system 230 according to the recipient communication method in the delivery order information.

[0066] In some embodiments of the present application, the after-sales system 230 obtains the recipient information of the recipient of the delivery order information based on the delivery order information (such as the order identifier) through a preset interface opened by the order management system 240. Alternatively, the after-sales system 230 generates a recipient information acquisition request according to the delivery order information (such as the order identifier), and sends the recipient information acquisition request to the order management system 240 to obtain the recipient information associated with the delivery order information through the order management system 240.

[0067] Step 130, send a return packaging prompt message generated based on the returnable packaging information to the recipient.

[0068] After the after-sales system 230 obtains the returnable packaging information of the recipient, it generates a return packaging prompt message according to the returnable packaging information, which is used to prompt the recipient of the information of all returnable packages. Among them, the return packaging prompt message may only include all returnable packaging information, or may be a return packaging prompt message generated according to all returnable packaging information and the estimated delivery time of the delivery order.

[0069] Taking the information receiving channel as a text message as an example, after the after-sales system 230 receives the returnable packaging information, it generates a text message according to the types and quantities of the packages to be returned included in the returnable packaging information. Then, the after-sales system 230 sends the text message to the mobile phone number reserved in the order management system 240 for receiving text messages by the recipient.

[0070] In some embodiments of the present application, after the after-sales system 230 receives the returnable packaging information, it determines according to the types and quantities of the packages to be returned included in the returnable packaging information. Then, the after-sales system 230 sends the returnable packaging information to the first client of the recipient through the client account registered by the recipient in the after-sales system.

[0071] The method for returning packaging items disclosed in the embodiments of the present application obtains delivery order information, and determines the recipient associated with the delivery order and the information on returnable packaging items of the recipient according to the delivery order information; then, sends a return packaging item prompt message generated based on the information on returnable packaging items to the recipient, which helps improve the timeliness of returning packaging items and thus improve the utilization efficiency of packaging items. The method for returning packaging items disclosed in the embodiments of the present application opens up the information transmission channels of the merchant application (i.e., the first client), the driver application (the second client), the after-sales system, the order management system, and the delivery system, and starts the process of returning packaging items according to the delivery status of the merchant's positive order, and pushes a return packaging item prompt to the merchant at an appropriate time, which helps the merchant submit a return packaging item application in a timely manner, so as to return the packaging items in a timely manner, shorten the return cycle of the packaging items, and improve the utilization rate of the packaging items.

[0072] Embodiment 2

[0073] In this embodiment, in combination with Figure 2 the order processing system shown in Figure 3 the method for returning packaging items disclosed in the present application is further elaborated. As Figure 3 shown, the method includes: Step 301 to Step 312.

[0074] Step 301, the after-sales system obtains delivery order information.

[0075] Step 302, the after-sales system determines the recipient associated with the delivery order according to the delivery order information, as well as the information receiving channel and the information on returnable packaging items of the recipient.

[0076] Step 303, the after-sales system sends a return packaging item prompt message generated based on the information on returnable packaging items to the recipient.

[0077] Step 304, the first client sends a response message to the after-sales system for the return packaging item prompt message according to the trigger of the recipient.

[0078] In some embodiments of the present application, after sending a return packaging item prompt message generated based on the information on returnable packaging items to the recipient, it further includes: receiving a response message from the first client of the recipient for the return packaging item prompt message, and sending an identifier of the returnable packaging item to the first client, so that the first client generates an information code for the returnable packaging items of the recipient according to the identifier and displays the information code.

[0079] For example, after the forward order is delivered, Merchant A enters the return packaging operation interface of the first client by clicking on the received return packaging prompt information; or, Merchant A directly operates the first client (i.e., the merchant-side client of the mall) to enter the return packaging operation interface of the first client. The first client will display information such as the name and / or type identifier, quantity, etc. of the returnable packaging carried in the return packaging prompt information on the return packaging operation interface. After that, Merchant A triggers the "return in person" button set on the return packaging operation interface of the first client to initiate the return packaging operation. After detecting that the "return in person" button is triggered, the first client generates a response message based on the merchant identifier of Merchant A (i.e., the user identifier of the currently logged-in user of the first client), the name and / or type identifier, quantity, and merchant identifier, etc. of the returnable packaging displayed on the return packaging operation interface of the first client, and sends the generated response message to the after-sales system.

[0080] In some embodiments of the present application, the return packaging prompt information includes information on all returnable packaging of the consignee. The return packaging operation interface of the first client provides an entry for selecting the quantity of returnable packaging, and Merchant A can choose to return only part of the returnable packaging. Further, the response message is generated based on the selection operation of the consignee for the information on all returnable packaging, that is, the first client generates the response message according to the name and quantity of the returnable packaging selected by Merchant A, and the merchant identifier. Correspondingly, the identifier of the returnable packaging is the identifier of the returnable packaging selected by the selection operation.

[0081] Step 305: Receive the response message of the first client of the consignee for the return packaging prompt information, and send the identifier of the returnable packaging to the first client.

[0082] The after-sales system determines the returnable packaging information of the merchant based on the merchant identifier carried in the received response message, and returns the determined returnable packaging information to the first client. Among them, the returnable packaging information at least includes the identifier of the returnable packaging, so that the first client generates an information code for the returnable packaging of the consignee according to the identifier and displays the information code.

[0083] In some embodiments of the present application, after the after-sales system receives the response information from the first client for the return packaging prompt information, the after-sales system sends the identifier of the returnable packaging included in the response information to the first client according to the data included in the response information, such as the name and / or type identifier of the returnable packaging, the quantity, and the merchant identifier. For example, when the returnable packaging of merchant A includes 6 egg baskets and 8 beer baskets, if the merchant chooses to return 6 of the egg baskets, the response information will include the type identifier of the egg basket, the quantity "6", and the merchant identifier of merchant A. The after-sales system generates a unique identifier based on the merchant identifier of merchant A, the type identifier "1" of the egg basket, and the quantity "6" to identify the 6 egg baskets of merchant A. After that, the after-sales system returns the generated identifier to the client of merchant A.

[0084] Step 306: The first client generates an information code for the returnable packaging of the consignee according to the identifier and displays it.

[0085] The information code corresponds one-to-one with the identifier of the returnable packaging.

[0086] Then, the first client generates an information code for each identifier returned by the after-sales system, and each information code corresponds to a type of returnable packaging. For example, the first client generates a two-dimensional code for the first type of returnable packaging "6 egg baskets" based on the identifier of "6 egg baskets" returned by the after-sales system in the previous step, and generates a two-dimensional code for the second type of returnable packaging "2 beer baskets" according to the identifier returned by the after-sales system. Then, the first client displays the two generated two-dimensional codes.

[0087] Step 307: The second client scans the information code and sends a request for obtaining the information of the returnable packaging.

[0088] In some embodiments of the present application, after sending the identifier of the returnable packaging to the first client, it further includes: receiving the request for obtaining the information of the returnable packaging sent by the second client after scanning the information code, and sending the information of the returnable packaging to the second client for display; receiving the response information from the second client for the information of the returnable packaging, and generating after-sales data, which is used to generate a packaging pick-up note bound to the user of the second client. First, the delivery person scans the information code through the second client, and the second client parses the information code to obtain the identifier of the returnable packaging corresponding to the information code. After that, the second client uses the identifier of the returnable packaging as a parameter and sends a request message for obtaining the information of the returnable packaging matching the identifier to the after-sales system.

[0089] Step 308, the after-sales system receives the information for obtaining the returnable packaging information sent by the second client after scanning the information code, and sends the returnable packaging information to the second client for display.

[0090] In some embodiments of the present application, the returnable packaging information returned by the after-sales system to the second client includes the quantity and name of the returnable packaging.

[0091] After the after-sales system receives the request information for obtaining the returnable packaging information, it searches for the returnable packaging information corresponding to the identifier carried in the request information in the pre-stored order data. In some embodiments of the present application, the after-sales system assigns an identifier to each type of returnable packaging selected by each merchant, and stores the identifier, quantity, and name of the returnable packaging in an associated manner. When receiving the request information for obtaining the returnable packaging information sent by the second client (i.e., the client on the delivery staff side), according to the identifier carried in the request information, the type identifier, quantity, and name of the returnable packaging associated with the identifier can be determined. Then, the quantity and name of the returnable packaging associated with the identifier are returned.

[0092] Step 309, the second client displays the returnable packaging information.

[0093] After the second client receives the returnable packaging information returned by the after-sales system, it displays the returnable packaging information.

[0094] Step 310, the second client sends a response message to the after-sales system according to the selection operation on the returnable packaging information.

[0095] For example, after the delivery staff determines to pick up all the displayed returnable packaging, they click the "Confirm" button displayed on the second client to select and confirm the returnable packaging information. Then, the second client generates a response message according to the identifier, quantity, and other information of the returnable packaging information selected and confirmed by the delivery staff, and sends the response message to the after-sales system.

[0096] In some embodiments of the present application, the second client also provides an editing entry for the returnable packaging information, and the delivery staff can select which returnable packaging to pick up according to the capacity of the truck. After the delivery staff selects the returnable packaging information displayed on the second client, they click the "Confirm" button, generate a response message according to the selected returnable packaging information, and send the response message to the after-sales system.

[0097] The response message carries at least the type identifier and quantity of the returnable packaging.

[0098] Step 311: the after-sales system generates after-sales data according to the response information of the returnable packaging information.

[0099] The response information for the returnable packaging information is generated based on the selection operation of the returnable packaging information, and indicates the information of the packaging to be picked up. For example, after receiving the response information sent by the second client, the after-sales system determines the name of the packaging to be picked up, the merchant to which it belongs, the order and other information based on the type identifier of the returnable packaging carried in the response information, and then generates a piece of after-sales data based on the determined information and the number of returnable packaging carried in the response information, as well as the current system time and other information, and stores the after-sales data. At the same time, the after-sales system synchronizes the after-sales data to the distribution system.

[0100] Step 312: The distribution system generates a package pick-up order based on the after-sales data, and binds the package pick-up order to the user of the second client.

[0101] After receiving the after-sales data sent by the after-sales system, the distribution system generates a package pick-up order and binds the package pick-up order to the delivery personnel's account (i.e., the user account of the second client). After that, the distribution system sends the generated package pick-up order to the second client and displays it to the delivery personnel. The delivery personnel can take away the packaging of the historical order after delivering the goods to the consignee. This effectively avoids the situation in the prior art where after the merchant submits an application for return of packaging, the after-sales system notifies the distribution system that a pick-up order has been generated, but the delivery personnel cannot take away the packaging immediately, resulting in a backlog of pick-up orders.

[0102] In some embodiments of the present application, after the after-sales system generates after-sales data, it also includes: executing the deposit settlement corresponding to the pickup packaging material. After the after-sales system generates the after-sales data, the merchant corresponding to the merchant ID executes the corresponding pickup packaging material deposit settlement according to the packaging material type identification, quantity and merchant identification in the after-sales data, and the packaging material deposit pre-stored in the after-sales system. It can be seen that the packaging return method disclosed in the embodiment of the present application simplifies the settlement process of the packaging material deposit and improves the settlement efficiency of the packaging material deposit by opening up the information transmission channels of the merchant application end (i.e., the first client), the driver application end (the second client), the after-sales system, the order management system and the distribution system.

[0103] The packaging return method disclosed in the embodiment of the present application, the packaging return method disclosed in the embodiment of the present application, obtains the delivery order information, and determines the consignee associated with the delivery order and the returnable packaging information of the consignee according to the delivery order information; then, sends the consignee a packaging return reminder information generated based on the returnable packaging information, which helps to improve the timeliness of the packaging return, so as to improve the utilization efficiency of the packaging. The packaging return method disclosed in the embodiment of the present application, by opening up the information transmission channels of the merchant application end (i.e., the first client), the driver application end (the second client), the after-sales system, the order management system and the delivery system, and starts the packaging return process according to the delivery status of the merchant's forward order, pushes the packaging return reminder to the merchant at the right time, which helps the merchant to submit the packaging return application in time, and return the packaging in time, so as to improve the utilization rate of the packaging.

[0104] Embodiment 3

[0105] The present application discloses a method for returning packaging materials, which is applicable to Figure 2 The order processing system shown in Figure 1 is Figure 4 As shown, it includes: step 410 to step 440.

[0106] Step 410, receiving a reminder message for returning the packaging.

[0107] In some embodiments of the present application, after the delivery order begins to be delivered, the delivery system will synchronize the delivery order information to the after-sales system. The delivery order information includes at least the order number. After obtaining the delivery order information, the after-sales system determines the consignee associated with the delivery order and the consignee's returnable packaging information based on the delivery order information, and generates a return packaging reminder information based on the returnable packaging information. Afterwards, the delivery system sends the generated return packaging reminder information to the first client of the consignee.

[0108] The first client receives a packaging return prompt message.

[0109] After obtaining the delivery order information, the after-sales system determines the consignee associated with the delivery order and the returnable packaging information of the consignee based on the delivery order information, and generates the specific implementation method of the return packaging prompt information based on the returnable packaging information. Please refer to Example 1 and Example 2, which will not be repeated in this embodiment.

[0110] Step 420: Send response information to the packaging return prompt information.

[0111] After receiving the packaging return prompt information, the first client displays the packaging return prompt information, or performs format conversion on the packaging return prompt information (such as generating a list of packaging that can be returned) and then displays the format.

[0112] In some embodiments of the present application, the packaging return reminder information includes information about all returnable packaging of the consignee; the response information is generated based on the consignee's selection operation for the information about all returnable packaging. After the forward order is delivered, the consignee (such as merchant A) can select (such as select all or select part) the displayed packaging return reminder information, generate response information based on the selected returnable packaging, and send the generated response information to the after-sales system.

[0113] Step 430: Receive the identification of the returnable packaging.

[0114] After receiving the response information sent by the first client, the after-sales system returns the identifier of the returnable packaging selected by the merchant A according to the corresponding information.

[0115] For the specific implementation of the after-sales system returning the identification of the returnable packaging selected by merchant A according to the response information sent by the first client of merchant A, please refer to Example 1 and Example 2, which will not be repeated in this embodiment. Among them, the identification of the returnable packaging fed back to the first client by the after-sales system is the identification of the returnable packaging selected by the selection operation.

[0116] Step 440: Generate an information code for each of the returnable packages according to the identifier, and display the information code so that the delivery personnel can obtain the associated information of the returnable packages by scanning the information code.

[0117] The first client generates an information code for each returnable package selected by the merchant A according to the identification of the returnable package returned by the after-sales system, and displays the information code locally on the second client for the delivery personnel to scan.

[0118] A method for returning packaging disclosed in an embodiment of the present application includes sending a response message to the prompt message for returning packaging according to the trigger of the merchant after receiving the prompt message for returning packaging; and receiving the identification of the returnable packaging; then, generating an information code for each of the returnable packaging according to the identification, and displaying the information code, so that the delivery personnel can obtain the associated information of the returnable packaging by scanning the information code, which helps to improve the timeliness of returning packaging and improve the utilization efficiency of packaging. The method for returning packaging disclosed in an embodiment of the present application opens up the information transmission channels of the merchant application end (i.e., the first client), the driver application end (the second client), the after-sales system, the order management system, and the delivery system, and starts the return packaging process according to the delivery status of the merchant's forward order, and pushes the return packaging reminder to the merchant at the right time, which helps the merchant to submit the return packaging application in time and return the packaging in time, thereby improving the utilization rate of the packaging.

[0119] After the forward order is delivered, the merchant starts the process of returning packaging materials according to the pre-received prompt information for returning packaging materials, and generates an information code for the returnable packaging materials selected by the merchant in real time. The delivery personnel can obtain the information of the returnable packaging materials to be picked up in real time by scanning the information code and pick up the returnable packaging materials, which improves the efficiency of returning packaging materials.

[0120] Embodiment 4

[0121] A method for returning packaging materials disclosed in an embodiment of the present application is applied to an order processing system as Figure 2 shown. As Figure 5 shown, it includes: steps 510 to 540.

[0122] Step 510, scan the information code displayed on the first client, and obtain the information of the returnable packaging materials identified by the information code.

[0123] After the forward order is delivered, the consignee (such as merchant A) can select (such as select all or select part) for the displayed prompt information for returning packaging materials, generate a response message based on the selected returnable packaging materials, and send the generated response message to the after-sales system. After the after-sales system receives the response message sent by the first client, it returns the identifier of the returnable packaging materials selected by merchant A according to the corresponding information. Then, the first client of merchant A generates an information code for each selected returnable packaging material according to the identifier of the selected returnable packaging material and displays it on the first client of merchant A.

[0124] The delivery personnel operate the second client to scan the information code displayed on the first client, and obtain the information of the returnable packaging materials identified by the information code. The information of the returnable packaging materials includes the name and / or type identifier of the returnable packaging materials, as well as information such as quantity and merchant name.

[0125] For the specific implementation of the second client scanning the information code displayed on the first client to obtain the information of the returnable packaging materials identified by the information code, refer to Embodiment 1 and Embodiment 2, which will not be elaborated in this embodiment.

[0126] Step 520, display the information of the returnable packaging materials.

[0127] The second client displays the information of the returnable packaging materials.

[0128] Step 530, send a response message for the information of the returnable packaging materials according to the response operation of the delivery personnel on the displayed information of the returnable packaging materials.

[0129] Among them, the response message for the information of the returnable packaging materials is generated according to the selection operation of the delivery personnel on the information of the returnable packaging materials, and is used to indicate the information of the packaging materials to be picked up.

[0130] The delivery personnel can select the returnable packaging materials displayed on the second client according to the capacity of the truck, and select the returnable packaging materials to be taken away, or the delivery personnel can confirm to take away all the returnable packaging materials displayed on the second client. Afterwards, the second client generates response information according to the selection of the delivery personnel, and sends the generated response information to the after-sales system. The response information at least includes the type identification, quantity, and merchant information of the returnable packaging materials.

[0131] Step 540: Obtain a packaging material delivery note generated in response to the returnable packaging material information.

[0132] After receiving the response information of the merchant's returnable packaging sent by the second client, the after-sales system generates after-sales data, and further generates a pick-up list of the returnable packaging selected by the delivery person through the order management system. Afterwards, the order management system binds the generated pick-up list with the delivery person and sends the pick-up list to the second client.

[0133] The process of the after-sales system processing the received response information to the returnable packaging information is described in Embodiment 1 and Embodiment 2, and will not be described in detail in this embodiment.

[0134] After obtaining the packaging material delivery note generated in response to the returnable packaging material information, the second client shows the delivery note to the delivery personnel.

[0135] A method for returning packaging disclosed in an embodiment of the present application, by scanning an information code displayed by a first client, obtains information on returnable packaging identified by the information code; displays the information on returnable packaging; then, according to the response operation of the delivery personnel to the displayed returnable packaging, sends response information for the information on returnable packaging; and obtains a packaging pick-up slip generated for the response information on the returnable packaging, which helps to improve the timeliness of returning packaging, so as to improve the utilization efficiency of packaging. The method for returning packaging disclosed in an embodiment of the present application, by opening up the information transmission channels of the merchant application end (i.e., the first client), the driver application end (the second client), the after-sales system, the order management system, and the delivery system, and starting the return packaging process according to the delivery status of the merchant's forward order, pushes a reminder for returning packaging to the merchant at an appropriate time, which helps the merchant to submit a return packaging application in a timely manner, and return the packaging in a timely manner, thereby improving the utilization rate of the packaging.

[0136] After the forward order is delivered, the delivery personnel can quickly obtain the returnable packaging information of the consignee by scanning the information code of the returnable packaging displayed by the consignee, and generate a pick-up order for the returnable packaging, thereby improving the efficiency of returning the packaging.

[0137] Embodiment 5

[0138] A device for returning packaging items disclosed in an embodiment of the present application, as Figure 6 shown, the device includes:

[0139] A delivery order information acquisition module 610, configured to acquire delivery order information;

[0140] An associated information acquisition module 620, configured to determine a recipient associated with the delivery order and returnable packaging item information of the recipient according to the delivery order information;

[0141] A returnable packaging item prompt information sending module 630, configured to send a returnable packaging item prompt information generated based on the returnable packaging item information to the recipient.

[0142] The returnable packaging item information is determined according to historical order data of the recipient.

[0143] In some embodiments of the present application, as Figure 7 shown, the device further includes:

[0144] A returnable packaging item identification sending module 640, configured to receive response information of a first client of the recipient for the returnable packaging item prompt information, and send an identification of the returnable packaging item to the first client, so that the first client generates an information code for the returnable packaging item of the recipient according to the identification and displays the information code.

[0145] In some embodiments of the present application, the returnable packaging item prompt information includes information of all returnable packaging items of the recipient; the response information is generated according to a selection operation of the recipient for the information of all returnable packaging items; the identification of the returnable packaging item is the identification of the returnable packaging item selected by the selection operation.

[0146] In some embodiments of the present application, as Figure 7 shown, after sending the identification of the returnable packaging item to the first client, the device further includes:

[0147] A returnable packaging item information sending module 650, configured to receive information for acquiring returnable packaging item information sent after a second client scans the information code, and send the returnable packaging item information to the second client for display;

[0148] A pick-up application submission module 660, configured to receive response information of the second client for the returnable packaging item information, and generate after-sales data, where the after-sales data is used to generate a packaging item pick-up note bound to a user of the second client.

[0149] In some embodiments of the present application, the response information to the returnable packaging information is generated based on a selection operation on the returnable packaging information, and indicates information on picking up the packaging.

[0150] In some embodiments of the present application, Figure 7 As shown, the device also includes:

[0151] The packaging material deposit settlement module 670 is used to execute the deposit settlement corresponding to the pickup packaging material after the after-sales data is generated. The packaging material return device disclosed in the embodiment of the present application simplifies the settlement process of the packaging material deposit and improves the settlement efficiency of the packaging material deposit by opening up the information transmission channels of the merchant application end (i.e., the first client), the driver application end (the second client), the after-sales system, the order management system, and the distribution system.

[0152] The packaging return device disclosed in the embodiment of the present application obtains delivery order information, and determines the consignee associated with the delivery order and the returnable packaging information of the consignee based on the delivery order information; then, sends the consignee a packaging return reminder information generated based on the returnable packaging information, which helps to improve the timeliness of the packaging return and thus improve the utilization efficiency of the packaging.

[0153] The packaging return device disclosed in the embodiment of the present application opens up the information transmission channels among the merchant application end (i.e., the first client), the driver application end (the second client), the after-sales system, the order management system, and the delivery system, and starts the packaging return process according to the delivery status of the merchant's forward order, and pushes the packaging return reminder to the merchant at the appropriate time, which helps the merchant to submit the packaging return application in time and return the packaging in time, thereby improving the utilization rate of the packaging.

[0154] Embodiment 6

[0155] The present application discloses a packaging return device, such as Figure 8 As shown, the device comprises:

[0156] The package return prompt information receiving module 810 is used to receive the package return prompt information;

[0157] A first response information sending module 820 is used to send response information to the packaging return prompt information;

[0158] A returnable packaging object identification receiving module 830 is used to receive the identification of the returnable packaging object;

[0159] The information code display module 840 is used to generate an information code for each of the returnable packages according to the identification, and display the information code, so that the delivery personnel can obtain the associated information of the returnable packages by scanning the information code.

[0160] In some embodiments of the present application, the return packaging prompt information includes information on all returnable packages of the consignee; the response information is generated based on the consignee's selection operation for the information on all returnable packages; and the identifier of the returnable package is the identifier of the returnable package selected in the selection operation.

[0161] A return packaging device disclosed in an embodiment of the present application, after receiving the return packaging prompt information, sends a response information for the return packaging prompt information according to the trigger of the merchant; and receives the identifier of the returnable package; then, generates an information code for each returnable package according to the identifier and displays the information code, so that the delivery personnel can obtain the associated information of the returnable package by scanning the information code, which helps to improve the timeliness of returning the packages and improve the utilization efficiency of the packages. The return packaging device disclosed in the embodiment of the present application helps the merchant to submit a return packaging application in a timely manner and return the packages in a timely manner by connecting the information transmission channels of the merchant application (i.e., the first client), the driver application (the second client), the after-sales system, the order management system, and the delivery system, and starting the return packaging process according to the delivery status of the merchant's forward order, and pushing the return packaging prompt to the merchant at an appropriate time, so as to improve the utilization rate of the packages.

[0162] After the forward order is delivered, the merchant starts the return packaging process according to the pre-received return packaging prompt information, generates the information code of the returnable package selected by the merchant in real time, and the delivery personnel can obtain the information of the returnable package that can be picked up in real time and pick up the returnable package by scanning the information code, which improves the efficiency of returning the packages.

[0163] Embodiment Seven

[0164] A return packaging device disclosed in an embodiment of the present application, as Figure 9 shown, the device includes:

[0165] A returnable package information acquisition module 910, configured to scan the information code displayed on the first client and acquire the returnable package information identified by the information code;

[0166] A returnable package information display module 920, configured to display the returnable package information;

[0167] A second response information sending module 930, configured to send response information for the returnable package information according to the response operation of the delivery personnel on the displayed returnable package;

[0168] A bill of lading acquisition module 940, configured to acquire the package bill of lading generated according to the response information for the returnable package information.

[0169] In some embodiments of the present application, the response information to the returnable packaging information is generated based on the delivery personnel's selection operation on the returnable packaging information, indicating the information of picking up the packaging.

[0170] The present application discloses a packaging return device, which obtains the returnable packaging information identified by the information code by scanning the information code displayed by the first client; displays the returnable packaging information; then, according to the delivery personnel's response operation to the displayed returnable packaging, sends response information for the returnable packaging information; and obtains the packaging pick-up order generated by the response information for the returnable packaging information, which helps to improve the timeliness of the return of packaging, so as to improve the utilization efficiency of packaging. The packaging return device disclosed in the present application embodiment opens up the information transmission channels of the merchant application end (i.e., the first client), the driver application end (the second client), the after-sales system, the order management system, and the delivery system, and starts the packaging return process according to the delivery status of the merchant's forward order, and pushes the return packaging reminder to the merchant at the right time, which helps the merchant to submit the return packaging application in time and return the packaging in time, thereby improving the utilization rate of the packaging.

[0171] After the forward order is delivered, the delivery personnel can quickly obtain the returnable packaging information of the consignee by scanning the information code of the returnable packaging displayed by the consignee, and generate a pick-up order for the returnable packaging, thereby improving the efficiency of returning the packaging.

[0172] The packaging return device disclosed in the embodiment of the present application is used to implement the packaging return method described in any one of the embodiments 1 to 4 of the present application. The specific implementation methods of each module of the device will not be repeated here, and reference can be made to the specific implementation methods of the corresponding steps in the method embodiment.

[0173] Each embodiment in this specification is described in a progressive manner, and each embodiment focuses on the differences from other embodiments. The same or similar parts between the embodiments can be referred to each other. For the device embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment.

[0174] The above is a detailed introduction to a method and device for returning packaging provided by the present application. Specific examples are used in this article to illustrate the principles and implementation methods of the present application. The description of the above embodiments is only used to help understand the method of the present application and a core idea. At the same time, for a person skilled in the art, according to the idea of ​​the present application, there will be changes in the specific implementation method and application scope. In summary, the content of this specification should not be understood as a limitation on the present application.

[0175] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed to multiple network units. Some or all of the modules can be selected according to actual needs to achieve the purpose of the solution of this embodiment. Those of ordinary skill in the art can understand and implement it without creative work.

[0176] Each component embodiment of the present application can be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art should understand that a microprocessor or a digital signal processor (DSP) can be used in practice to implement some or all of the functions of some or all of the components in the electronic device according to the embodiments of the present application. The present application can also be implemented as a device or device program (for example, a computer program and a computer program product) for executing part or all of the methods described herein. Such a program for implementing the present application can be stored on a computer-readable medium, or can be in the form of one or more signals. Such signals can be downloaded from an Internet website, or provided on a carrier signal, or provided in any other form.

[0177] For example, Figure 10An electronic device that can implement the method according to the present application is shown. The electronic device can be a PC, a mobile terminal, a personal digital assistant, a tablet computer, etc. Traditionally, the electronic device includes a processor 1010, a memory 1020, and program code 1030 stored on the memory 1020 and executable on the processor 1010. When the processor 1010 executes the program code 1030, the method described in the above embodiments is implemented. The memory 1020 can be a computer program product or a computer-readable medium. The memory 1020 can be an electronic memory such as a flash memory, an EEPROM (electrically erasable programmable read-only memory), an EPROM, a hard disk, or a ROM. The memory 1020 has a storage space 10201 for the program code 1030 of a computer program for executing any method step in the above method. For example, the storage space 10201 for the program code 1030 can include respective computer programs for implementing various steps in the above method. The program code 1030 is computer-readable code. These computer programs can be read from or written into one or more computer program products. These computer program products include program code carriers such as hard disks, compact discs (CDs), memory cards, or floppy disks. The computer program includes computer-readable code that, when run on the electronic device, causes the electronic device to execute the method according to the above embodiments.

[0178] An embodiment of the present application also discloses a computer-readable storage medium having a computer program stored thereon, which when executed by a processor implements the steps of the unpacking method as described in Embodiment 1 or Embodiment 2 of the present application.

[0179] Such a computer program product can be a computer-readable storage medium, which can have storage segments, storage spaces, etc. arranged similarly to the memory 1020 in the Figure 10 shown electronic device. The program code can be stored in the computer-readable storage medium in a suitably compressed form, for example. The computer-readable storage medium is usually a portable or fixed storage unit as referred to in Figure 11 the reference. Generally, the storage unit includes computer-readable code 1030', which is code read by the processor and, when executed by the processor, implements each step in the method described above.

[0180] As used herein, "an embodiment", "embodiment", or "one or more embodiments" means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present application. In addition, note that examples of the phrase "in an embodiment" herein do not necessarily all refer to the same embodiment.

[0181] In the specification provided herein, a number of specific details are set forth. However, it will be understood that embodiments of the present application may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail so as not to obscure the understanding of this description.

[0182] In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The present application may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In a unit claim enumerating several means, several of these means may be embodied by one and the same item of hardware. The use of the words first, second, and third, etc. does not denote any order. These words may be interpreted as names.

[0183] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application and are not intended to limit them. Although the present application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements for some of the technical features. These modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for returning packaging items, characterized in that, it includes: Obtaining distribution order information; According to the distribution order information, determining the recipient associated with the distribution order and the information on returnable packaging items of the recipient; Sending a return packaging item reminder message generated based on the information on returnable packaging items to the recipient; After the step of sending the return packaging item reminder message generated based on the information on returnable packaging items to the recipient, it further includes: Receiving a response message from the first client of the recipient for the return packaging item reminder message, and sending an identifier of the returnable packaging item to the first client, so that the first client generates an information code for the returnable packaging items of the recipient based on the identifier and displays the information code; The return packaging item reminder message includes information on all returnable packaging items of the recipient; The response message is generated based on the recipient's selection operation for the information on all returnable packaging items; the identifier of the returnable packaging item is the identifier of the returnable packaging item selected by the selection operation.

2. The method according to claim 1, characterized in that, The information on returnable packaging items is determined based on the recipient's historical order data.

3. The method according to claim 1, characterized in that, After the step of sending the identifier of the returnable packaging item to the first client, it further includes: Receiving information on obtaining returnable packaging item information sent by the second client after scanning the information code, and sending the information on returnable packaging items to the second client for display; Receiving a response message from the second client for the information on returnable packaging items, and generating after-sales data, where the after-sales data is used to generate a packaging item pick-up note bound to the user of the second client.

4. The method according to claim 3, characterized in that, The response message for the information on returnable packaging items is generated based on a selection operation for the information on returnable packaging items, indicating information on the pick-up packaging items.

5. The method according to claim 4, characterized in that, After the step of generating the after-sales data, it further includes: Performing the settlement of the pledge amount corresponding to the pick-up packaging items.

6. A method for returning packaging items, characterized in that, it includes: Receiving a return packaging item reminder message, where the return packaging item reminder message is generated based on the information on returnable packaging items in the distribution order information; Sending a response message for the return packaging item reminder message; Receiving an identifier of the returnable packaging item; Generating an information code for each returnable packaging item based on the identifier and displaying the information code, so that the delivery personnel can obtain the associated information of the returnable packaging item by scanning the information code; The return packaging item reminder message includes information on all returnable packaging items of the recipient; The response message is generated based on the recipient's selection operation for the information on all returnable packaging items; the identifier of the returnable packaging item is the identifier of the returnable packaging item selected by the selection operation.

7. A method for returning packaging items, characterized in that, it includes: Scan the information code displayed on the first client to obtain the information of the returnable packaging item identified by the information code. The information code is generated by the first client for the returnable packaging item according to the identifier of the returnable packaging item, and the identifier of the returnable packaging item is received after the first client sends a response message to the returnable packaging item prompt message; The returnable packaging item prompt message includes the information of all returnable packaging items of the consignee; The response message is generated according to the selection operation of the consignee for the information of all returnable packaging items; the identifier of the returnable packaging item is the identifier of the returnable packaging item selected by the selection operation; Display the information of the returnable packaging item; According to the response operation of the delivery person for the displayed returnable packaging item, send a response message for the information of the returnable packaging item; Obtain the packaging item pick-up note generated according to the response message for the information of the returnable packaging item.

8. According to the method of claim 7, wherein, The response message for the information of the returnable packaging item is generated according to the selection operation of the delivery person for the information of the returnable packaging item, and indicates the information of the pick-up packaging item.

9. An electronic device, comprising a memory, a processor, and program code stored on the memory and executable on the processor, wherein, When the processor executes the program code, the returnable packaging item method according to any one of claims 1 to 8 is implemented.

10. A computer-readable storage medium, on which program code is stored, wherein, When the program code is executed by the processor, the steps of the returnable packaging item method according to any one of claims 1 to 8 are implemented.

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