An information processing method and related device based on a process robot

Abstract

The present application discloses an information processing method and related devices based on a process robot. Among them, the information processing method based on the process robot realizes the login, information acquisition, and processing of the emergency operation and maintenance collaboration system and the IT service management platform based on the process robot technology, realizes the cross-system information integration and utilization, realizes the automation of part of the operation and maintenance work, and solves the problem of information silos.

Description

Technical Field

[0001] This application relates to the field of computer application technologies, and more particularly, to an information processing method and related device based on a process robot. Background Art

[0002] With the continuous development of computer application technologies, a large number of computer business information systems, management systems, and operation and maintenance systems are applicable in various industries for the management or development of daily work.

[0003] Due to the independence of development or the differences in development platforms and tools among different systems, it is difficult to share or connect information between systems. Summary of the Invention

[0004] To solve the above technical problems, this application provides an information processing method and related device based on a process robot to achieve the purpose of cross-system information collection and processing.

[0005] To achieve the above technical purpose, the embodiments of this application provide the following technical solutions:

[0006] An information processing method based on a process robot, including:

[0007] Logging in to an emergency operation and maintenance collaboration system and an IT service management platform based on process robot technology;

[0008] Obtaining information to be processed from the emergency operation and maintenance collaboration system;

[0009] Obtaining sending target information from the IT service management platform;

[0010] Processing and matching the information to be processed and the sending target information, and based on the matching relationship between the information to be processed and the sending target information, sending the processed information to be processed to the sending target that matches the information to be processed through the IT service management platform;

[0011] Judging whether an emergency meeting has ended. If so, exiting the emergency operation and maintenance collaboration system and the IT service management platform; if not, returning to the step of obtaining information to be processed from the emergency operation and maintenance collaboration system.

[0012] Optionally, the obtaining information to be processed from the emergency operation and maintenance collaboration system includes:

[0013] Obtaining announcement information from the emergency operation and maintenance collaboration system.

[0014] Optionally, the obtaining sending target information from the IT service management platform includes:

[0015] Obtain the user phone information participating in the emergency meeting from the IT service management platform.

[0016] Optionally, the processing and matching of the to-be-processed information and the sending target information, and based on the matching relationship between the to-be-processed information and the sending target information, sending the processed to-be-processed information to the sending target matching the to-be-processed information through the IT service management platform includes:

[0017] Process the to-be-processed information to obtain the to-be-sent information in a preset format;

[0018] According to the user phone information participating in the emergency meeting, send the to-be-sent information in the preset format to the users participating in the emergency meeting.

[0019] Optionally, the judgment of whether the emergency meeting ends includes:

[0020] Judge whether the number of phones participating in the emergency meeting is less than 1. If so, determine that the emergency meeting ends, and exit the emergency operation and maintenance collaboration system and the IT service management platform. If not, return to the step of obtaining the to-be-processed information from the emergency operation and maintenance collaboration system.

[0021] An information processing system based on a process robot, including:

[0022] A system login module for logging in to the emergency operation and maintenance collaboration system and the IT service management platform based on process robot technology;

[0023] A first acquisition module for acquiring the to-be-processed information from the emergency operation and maintenance collaboration system;

[0024] A second acquisition module for acquiring the sending target information from the IT service management platform;

[0025] An information sending module for processing and matching the to-be-processed information and the sending target information, and based on the matching relationship between the to-be-processed information and the sending target information, sending the processed to-be-processed information to the sending target matching the to-be-processed information through the IT service management platform;

[0026] A loop judgment module for judging whether the emergency meeting ends. If so, exit the emergency operation and maintenance collaboration system and the IT service management platform. If not, return to trigger the first acquisition module.

[0027] Optionally, the first acquisition module is specifically used to acquire the announcement information from the emergency operation and maintenance collaboration system.

[0028] Optionally, the second obtaining module is specifically configured to obtain user phone information of participants in the emergency meeting from the IT service management platform.

[0029] Optionally, the information sending module includes:

[0030] A preprocessing unit, configured to process the information to be processed to obtain information to be sent in a preset format;

[0031] An information sending unit, configured to send the information to be sent in the preset format to users participating in the emergency meeting according to the user phone information of participants in the emergency meeting.

[0032] Optionally, the loop judgment module is specifically configured to judge whether the number of phones participating in the emergency meeting is less than 1. If so, it is determined that the emergency meeting ends, and the emergency operation and maintenance collaboration system and the IT service management platform are exited. If not, it returns to trigger the first obtaining module.

[0033] An information processing system based on a process robot, including: a memory and a processor;

[0034] The processor is used to store program code, and the processor is used to call the program code, and the program code is used to execute the information processing method based on a process robot described in any one of the above.

[0035] A storage medium, on which program code is stored, and when the program code is executed, the information processing method based on a process robot described in any one of the above is implemented.

[0036] It can be seen from the above technical solutions that the embodiments of the present application provide an information processing method and related devices based on a process robot. Among them, the information processing method based on a process robot realizes the login, information acquisition and processing of the emergency operation and maintenance collaboration system and the IT service management platform based on the process robot technology, realizes the cross-system information integration and utilization, realizes the automation of some operation and maintenance work, and solves the problem of information islands. Description of the Drawings

[0037] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the prior art, the following will briefly introduce the drawings required for use in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only the embodiments of the present application. For those of ordinary skill in the art, other drawings can be obtained according to the provided drawings without creative efforts.

[0038] Figure 1 A schematic flowchart of an information processing method based on a process robot provided for an embodiment of the present application;

[0039] Figure 2 A flowchart of an information processing method based on a process robot provided for another embodiment of the present application;

[0040] Figure 3 A flowchart of an information processing method based on a process robot provided for yet another embodiment of the present application;

[0041] Figure 4 A flowchart of an information processing method based on a process robot provided for an alternative embodiment of the present application;

[0042] Figure 5 A flowchart of an information processing method based on a process robot provided for another alternative embodiment of the present application;

[0043] Figure 6 A structural diagram of an information processing system based on a process robot provided for an embodiment of the present application;

[0044] Figure 7 A structural diagram of an information processing system based on a process robot provided for another embodiment of the present application. Detailed implementation manners

[0045] Next, the technical solutions in the embodiments of the present application will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all of the embodiments. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present application without creative efforts shall fall within the protection scope of the present application.

[0046] The embodiments of the present application provide an information processing method based on a process robot, as Figure 1 shown, including:

[0047] S101: Log in to the emergency operation and maintenance collaboration system and the IT service management platform based on process robot technology;

[0048] S102: Obtain the information to be processed from the emergency operation and maintenance collaboration system;

[0049] S103: Obtain the sending target information from the IT service management platform;

[0050] S104: Process and match the information to be processed and the sending target information, and based on the matching relationship between the information to be processed and the sending target information, send the processed information to be processed to the sending target that matches the information to be processed through the IT service management platform;

[0051] S105: Determine whether the emergency meeting has ended. If so, exit the emergency operation and maintenance collaboration system and the IT service management platform. If not, return to the step of obtaining the information to be processed from the emergency operation and maintenance collaboration system.

[0052] Robotic Process Automation (RPA) technology is a software robot based on the working desktop of a computer operating system that can automatically identify the UI and complete pre-set work processes. It has the advantages of full automation and the ability to simulate human operations. During the entire processing process, it automatically operates the entire business process and replaces manual operations with characteristics such as high repetition, standardization, clear rules, and large quantities.

[0053] The emergency operation and maintenance collaboration system, also known as the Emergency Command and Control System (ECCS), when production events occur in application scenarios such as large bank data centers, the emergency organizer can use the emergency operation and maintenance collaboration system to establish an emergency meeting. Emergency participants can participate in the emergency meeting through mobile phones or the ECCS. The emergency organizer can send emergency messages through the use of the ECCS. However, emergency participants who participate in the emergency meeting through mobile phones cannot obtain relevant emergency information. To solve this problem, the embodiments of the present application implement the login, information acquisition, and processing of the emergency operation and maintenance collaboration system and the IT service management platform based on RPA technology, realizing cross-system information integration and utilization, realizing the automation of some operation and maintenance work, and solving the problem of information silos.

[0054] Step S105 can be set to run periodically at certain time intervals. For example, step S105 can be run once every time interval such as 1 minute, 2 minutes, or 3 minutes, etc., to achieve periodic control.

[0055] The following describes the feasible execution processes of each step of the information processing method based on RPA provided by the embodiments of the present application.

[0056] Optionally, referring to Figure 2 , the obtaining of the information to be processed from the emergency operation and maintenance collaboration system includes:

[0057] S1021: Obtain announcement information from the emergency operation and maintenance collaboration system.

[0058] Referring to Figure 3 , the obtaining of the sending target information from the IT service management platform includes:

[0059] S1031: Obtain the user phone information of the participants in the emergency meeting from the IT Service Management System (ITSM).

[0060] Combined with step S1021 and step S1031, referring to Figure 4 The processing and matching of the information to be processed and the sending target information, and based on the matching relationship between the information to be processed and the sending target information, sending the processed information to be processed to the sending target that matches the information to be processed through the IT service management platform includes:

[0061] S1041: Process the information to be processed to obtain the information to be sent in a preset format;

[0062] S1042: According to the user phone information participating in the emergency meeting, send the information to be sent in the preset format to the users participating in the emergency meeting.

[0063] The preset format includes but is not limited to text messages, emails, etc. Optionally, in an embodiment of the present application, the preset format is a text message.

[0064] Optionally, referring to Figure 5 The determination of whether the emergency meeting has ended includes:

[0065] S1051: Determine whether the number of phones participating in the emergency meeting is less than 1. If so, determine that the emergency meeting has ended, and exit the emergency operation and maintenance collaboration system and the IT service management platform. If not, return to the step of obtaining the information to be processed from the emergency operation and maintenance collaboration system.

[0066] Next, the information processing system based on the process robot provided by the embodiment of the present application will be described. The information processing system based on the process robot described below can be correspondingly referred to the information processing method based on the process robot described above.

[0067] Correspondingly, an embodiment of the present application provides an information processing system based on a process robot, as Figure 6 shown, including:

[0068] A system login module 100, configured to log in to the emergency operation and maintenance collaboration system and the IT service management platform based on the process robot technology;

[0069] A first acquisition module 200, configured to acquire the information to be processed from the emergency operation and maintenance collaboration system;

[0070] A second acquisition module 300, configured to acquire the sending target information from the IT service management platform;

[0071] An information sending module 400 is configured to process and match the to-be-processed information and the sending target information, and based on the matching relationship between the to-be-processed information and the sending target information, send the processed to-be-processed information to a sending target that matches the to-be-processed information through the IT service management platform;

[0072] A loop judgment module 500 is configured to judge whether the emergency meeting has ended. If so, exit the emergency operation and maintenance collaboration system and the IT service management platform. If not, return to trigger the first acquisition module.

[0073] Optionally, the first acquisition module is specifically configured to acquire announcement information from the emergency operation and maintenance collaboration system.

[0074] Optionally, the second acquisition module is specifically configured to acquire user phone information participating in the emergency meeting from the IT service management platform.

[0075] Optionally, refer to Figure 7 , the information sending module includes:

[0076] A preprocessing unit 410 is configured to process the to-be-processed information to obtain to-be-sent information in a preset format;

[0077] An information sending unit 420 is configured to send the to-be-sent information in the preset format to users participating in the emergency meeting according to the user phone information participating in the emergency meeting.

[0078] Optionally, the loop judgment module is specifically configured to judge whether the number of phones participating in the emergency meeting is less than 1. If so, determine that the emergency meeting has ended, exit the emergency operation and maintenance collaboration system and the IT service management platform. If not, return to trigger the first acquisition module.

[0079] Correspondingly, an information processing system based on a process robot provided in an embodiment of the present application includes: a memory and a processor;

[0080] The processor is used to store program code, and the processor is used to call the program code, and the program code is used to execute the following steps:

[0081] Log in to the emergency operation and maintenance collaboration system and the IT service management platform based on process robot technology;

[0082] Acquire to-be-processed information from the emergency operation and maintenance collaboration system;

[0083] Acquire sending target information from the IT service management platform;

[0084] Process and match the information to be processed and the sending target information, and based on the matching relationship between the information to be processed and the sending target information, send the processed information to be processed to the sending target that matches the information to be processed through the IT service management platform;

[0085] Determine whether the emergency meeting has ended. If so, exit the emergency operation and maintenance collaboration system and the IT service management platform. If not, return to the step of obtaining the information to be processed from the emergency operation and maintenance collaboration system.

[0086] Correspondingly, an embodiment of the present application further provides a storage medium, on which program code is stored, and when the program code is executed, it implements the information processing method based on a process robot described in any of the above embodiments.

[0087] In summary, an embodiment of the present application provides an information processing method and related device based on a process robot. Among them, the information processing method based on a process robot realizes the login, information acquisition, and processing of the emergency operation and maintenance collaboration system and the IT service management platform based on the process robot technology, realizes the cross-system information integration and utilization, realizes the automation of some operation and maintenance work, and solves the problem of information silos.

[0088] The features described in each embodiment in this specification can be replaced or combined with each other. Each embodiment focuses on the differences from other embodiments, and the same or similar parts between the embodiments can be referred to each other.

[0089] The above description of the disclosed embodiments enables those skilled in the art to implement or use the present application. Various modifications to these embodiments will be obvious to those skilled in the art, and the general principles defined herein can be implemented in other embodiments without departing from the spirit or scope of the present application. Therefore, the present application will not be limited to the embodiments shown herein, but will be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. An information processing method based on a process robot, characterized in that, it includes: Logging in to the emergency operation and maintenance collaboration system and the IT service management platform based on process robot technology; Obtaining announcement information from the emergency operation and maintenance collaboration system; Obtaining user phone information for participating in an emergency meeting from the IT service management platform, where the emergency meeting is a meeting pre-established by an emergency organizer on the emergency operation and maintenance collaboration system; Processing the announcement information to obtain the information to be sent in a preset format; According to the user phone information of the users participating in the emergency meeting, sending the information to be sent in the preset format to the users participating in the emergency meeting through the IT service management platform; Judging whether the number of phones participating in the emergency meeting is less than 1. If so, determining that the emergency meeting ends and logging out of the emergency operation and maintenance collaboration system and the IT service management platform. If not, returning to the step of obtaining announcement information from the emergency operation and maintenance collaboration system.

2. An information processing system based on a process robot, characterized in that, it includes: A system login module for logging in to the emergency operation and maintenance collaboration system and the IT service management platform based on process robot technology; A first acquisition module for obtaining announcement information from the emergency operation and maintenance collaboration system; A second acquisition module for obtaining user phone information for participating in an emergency meeting from the IT service management platform, where the emergency meeting is a meeting pre-established by an emergency organizer on the emergency operation and maintenance collaboration system; An information sending module for processing the announcement information to obtain the information to be sent in a preset format; and sending the information to be sent in the preset format to the users participating in the emergency meeting through the IT service management platform according to the user phone information of the users participating in the emergency meeting; A loop judgment module for judging whether the number of phones participating in the emergency meeting is less than 1. If so, determining that the emergency meeting ends and logging out of the emergency operation and maintenance collaboration system and the IT service management platform. If not, returning to trigger the first acquisition module.

3. An information processing system based on a process robot, characterized in that, it includes: A memory and a processor; The processor is used to store program code, and the processor is used to call the program code, and the program code is used to execute the information processing method based on a process robot described in claim 1.

4. A storage medium, characterized in that, The storage medium stores program code, and when the program code is executed, it implements the information processing method based on a process robot described in claim 1.

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