A hotel data management method and related equipment

Abstract

The present application discloses a hotel data management method and related equipment, the method comprising: obtaining the hotel's delivery data; analyzing the delivery data to generate a free item recommendation list; and adding the free items in the free item recommendation list to the guest room supplies list according to the free item recommendation list. The existing hotel data management method can improve the problem of lack of management of customer in-stay service data.

Description

Technical Field

[0001] The present application relates to the field of hotel digital management, and in particular to a hotel data management method and related equipment. Background Art

[0002] At present, hotels usually use the traditional PMS system (power production management system) for data management. However, the traditional PMS system can only collect basic data such as occupancy rate and room night price for hotel price data management and customer check-in information management. The data collection channel is single and the data type is single. Therefore, there is a lack of management of customer in-stay service data. Summary of the invention

[0003] The embodiments of the present application provide a hotel data management method and related equipment, which can improve the problem that the existing hotel data management method lacks the management of customers' in-stay service data.

[0004] A first aspect of an embodiment of the present application provides a method for managing hotel data, including:

[0005] Get the hotel's delivery data;

[0006] Analyze the delivery data and generate a recommended list of free items;

[0007] According to the free item recommendation list, the free items in the free item recommendation list are added to the guest room supplies list.

[0008] In some embodiments, the method further comprises:

[0009] Get the hotel's food delivery data;

[0010] Analyze the food delivery data and generate a recommended list of dishes;

[0011] Adjust the hotel's menu according to the recommended list of dishes;

[0012] and / or,

[0013] Obtain the hotel's repair data;

[0014] Analyze the repair data to obtain the maintenance cycle corresponding to the maintenance item;

[0015] Generate maintenance reminder information according to the maintenance period corresponding to the maintenance item.

[0016] In some implementations, the step of obtaining the hotel's delivery data includes:

[0017] The hotel's delivery data is obtained based on the delivery records of the delivery robot, and / or the order records in the hotel application, and / or the call records of the smart voice phone.

[0018] In some embodiments, the method further comprises:

[0019] Analyze the delivery data to generate a recommended list of valuable commodities and a recommended list of valuable commodities to be removed from shelves, respectively, wherein the delivery data includes valuable commodity delivery data, and the valuable commodity delivery data includes the brand, order time, transaction price, transaction quantity and transaction evaluation of the valuable commodity;

[0020] According to the recommended list of valuable commodities, stocking corresponding valuable commodities according to the recommended list of valuable commodities;

[0021] According to the valuable commodity delisting recommendation list, the valuable commodities in the valuable commodity delisting recommendation list are delisted.

[0022] In some implementations, the step of analyzing the delivery data to generate a free item recommendation list includes:

[0023] Analyze the free item data within a first set time period to obtain the free item recommendation list, wherein the free item recommendation list includes the name, category and corresponding provision frequency of the free items within the first set time period;

[0024] Arrange the names of the free items in descending order according to the frequency of provision in the free item recommendation list, extract the names of the free items that are sorted before a first preset value, and obtain an intermediate list;

[0025] Determine whether there are any two or more free items in the intermediate list whose names correspond to the same category;

[0026] If there are any two or more free item names corresponding to the same category in the intermediate list, the name of the free item corresponding to the greatest provision frequency is retained, and the names of other free items in the same category are deleted to generate the free item recommendation list, which includes the names of the free items and the corresponding categories and provision frequencies.

[0027] In some implementations, the step of analyzing the delivery data to generate a free item recommendation list includes:

[0028] Classify the delivery data according to the guest room type to obtain the delivery data corresponding to each guest room type;

[0029] Analyze the free item data corresponding to each guest room type, and generate a free item recommendation list corresponding to each guest room type;

[0030] The step of analyzing the meal delivery data to obtain a recommended dish list includes:

[0031] Classifying the meal delivery data according to the guest room type to obtain the meal delivery data corresponding to each guest room type;

[0032] The meal delivery data corresponding to each of the guest room types is analyzed to generate a recommended dish list corresponding to each of the guest room types, wherein the recommended dish list includes dish names, dish flavors, and dish categories.

[0033] According to a second aspect of an embodiment of the present application, an electronic device is provided, comprising: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor is configured to implement the steps of the hotel data management method described in the first aspect when executing the computer program stored in the memory.

[0034] A third aspect of an embodiment of the present application provides a hotel data management system, including:

[0035] The electronic device described in the second aspect.

[0036] In some embodiments, the system further includes a delivery robot, a hotel application client, and a smart voice phone.

[0037] According to a fourth aspect of an embodiment of the present application, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the steps of the hotel data management method described in the first aspect are implemented.

[0038] The hotel data management method and related equipment provided in the embodiment of the present application obtain the hotel's delivery data, analyze the delivery data to generate a free item recommendation list, and add the free items in the free item recommendation list to the guest room supplies list. In the process of analyzing the delivery data, the service needs of the customers who have already checked in are analyzed during their stay. The embodiment of the present application can solve the problem of lack of management of the customer's service data during their stay compared to the existing hotel data management method. After analyzing the service needs of the customers who have already checked in, a free item recommendation list is obtained. The guest room supplies list is adjusted according to the free item recommendation list, which can guide the hotel operation system to adjust the operation strategy and improve the hotel's data management. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] Figure 1 A schematic flow chart of a hotel data management method provided in an embodiment of the present application;

[0040] Figure 2 A schematic structural block diagram of an electronic device provided in an embodiment of the present application;

[0041] Figure 3 A schematic structural block diagram of a hotel data management system provided in an embodiment of the present application;

[0042] Figure 4 A schematic structural block diagram of a computer-readable storage medium provided for an embodiment of the present application. DETAILED DESCRIPTION

[0043] In order to better understand the technical solutions provided by the embodiments of this specification, the technical solutions of the embodiments of this specification are described in detail below through the accompanying drawings and specific embodiments. It should be understood that the embodiments of this specification and the specific features in the embodiments are detailed descriptions of the technical solutions of the embodiments of this specification, rather than limitations on the technical solutions of this specification. In the absence of conflict, the embodiments of this specification and the technical features in the embodiments can be combined with each other.

[0044] In this article, relational terms such as first and second, etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply that there is any such actual relationship or order between these entities or operations. Moreover, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that the process, method, article or equipment including a series of elements includes not only those elements, but also includes other elements not explicitly listed, or also includes elements inherent to such process, method, article or equipment. In the absence of more restrictions, the elements limited by the statement "comprise one..." do not exclude the existence of other identical elements in the process, method, article or equipment including the elements. The term "more than two" includes two or more than two situations.

[0045] At present, hotels usually use traditional PMS systems for data management. However, traditional PMS systems can only collect basic data such as occupancy rate and room night price for hotel price data management and customer check-in information management. The data collection channels are single and the data types are single. Therefore, there is a lack of management of customers' in-stay service data.

[0046] In view of this, the embodiments of the present application provide a hotel data management method and related equipment, which can improve the problem that the existing hotel data management method lacks the management of customers' in-stay service data.

[0047] In a first aspect of an embodiment of the present application, a method for managing hotel data is provided. Figure 1A schematic flow chart of a hotel data management method provided in an embodiment of the present application. Figure 1 As shown, the hotel data management method provided in the embodiment of the present application includes:

[0048] S100: Acquire the hotel's delivery data. The hotel's delivery data may include request information sent by customers. For example, a customer calls to request a notebook and a pen. The request information includes the time when the customer makes the request, the notebook and pen to be delivered, the delivery address, and the time required for delivery. According to the request information sent by the customer, the items required by the customer can be delivered. The items can be delivered by a delivery robot. The delivery data may also include delivery information. The delivery information may include delivery time, delivery service evaluation, etc., which are not specifically limited in this application.

[0049] S200: Analyze the delivery data and generate a free item recommendation list. The delivered items may include free items and valuable items. By analyzing the delivery data, the demand quantity and demand frequency of the delivered free items may be analyzed. If it is analyzed that within a period of time, such as a month or a quarter, a certain type of free item is demanded by customers in large quantities and with high frequency, a free item recommendation list may be generated based on the free items that are demanded by customers in large quantities and with high frequency.

[0050] S300: According to the free item recommendation list, add the free items in the free item recommendation list to the guest room supplies list. The free items in the free item recommendation list are free items that are in great demand by customers within a period of time, which may be a recent period of time. In order to provide customers with better services, the free items in the free item recommendation list may be added to the guest room supplies list. When arranging the guest room, all the items in the guest room supplies list may be placed in the guest room in advance, and can be used at any time when the customer checks in.

[0051] The hotel data management method provided in the embodiment of the present application obtains the hotel's delivery data, analyzes the delivery data to generate a free item recommendation list, and adds the free items in the free item recommendation list to the guest room supplies list. In the process of analyzing the delivery data, the service needs of the customers who have already checked in are analyzed during their stay. The embodiment of the present application can solve the problem of lack of management of the customer's service data during their stay compared to the existing hotel data management method. After analyzing the service needs of the customers who have already checked in, a free item recommendation list is obtained. The guest room supplies list is adjusted according to the free item recommendation list, which can guide the hotel operation system to adjust the operation strategy, improve the hotel's data management, and improve the customer's comfort level.

[0052] In some implementations, step S200 may include:

[0053] The free item data within the first set time period is analyzed to obtain a free item recommendation list, which includes the name, category and corresponding provision frequency of the free items within the first set time period.

[0054] According to the frequency of provision in the free item recommendation list, the names of the free items are sorted in descending order, and the names of the free items ranked before the first preset value are extracted to obtain an intermediate list. The first set value can be 5, 4, 3, etc. For example, when the first set value is 5, the names of the first 4 free items are extracted, and the frequency of provision and the corresponding category attached to the name are also extracted. The category can be toiletries, office, entertainment, etc.

[0055] Determine whether there are any two or more free items in the middle list whose names correspond to the same category;

[0056] If there are any two or more free items in the intermediate list that have the same category, keep the free item with the highest frequency, delete the names of other free items in the same category, and generate a free item recommendation list, which includes the names of the free items and the corresponding categories and frequencies of provision. For example, if the intermediate list includes pencils, pens, and water-based pens, all of which are categories of pens, but the water-based pens have the highest frequency of provision, then pencils and pens can be deleted, and only the water-based pens can be retained.

[0057] The hotel data management method provided in the embodiment of the present application, by sorting the frequency of provision of free items within a first set time period and analyzing and sorting the classification of free items, organizes the free items that meet the requirements into a free item recommendation list, and adds the free items on the free item recommendation list to the guest room supplies list. The hotel service can be adjusted according to the service needs of customers collected during their stay, so as to further improve the hotel's service quality and thereby improve the customer's stay comfort.

[0058] In some embodiments, the free item recommendation list may also include borrowed item information. The borrowed item information may include the name of the borrowed item and the borrowing frequency. The borrowing frequency of the borrowed items that can be included in the free item recommendation list needs to meet the set borrowing frequency. The set borrowing frequency may be determined based on the length of the second set time period for collecting the borrowed item information and the value of the overall borrowing frequency, which is not specifically limited in this application. A high borrowing frequency indicates that the borrowed items are items that the customer often needs to use during their stay, and should be included in the room supplies list, which can further improve the customer's stay experience and comfort. The second set time period may be in months, quarters, or years, which is not specifically limited in this application.

[0059] In some implementations, the hotel data management method provided in the embodiments of the present application further includes:

[0060] Get the hotel's meal delivery data. When some customers have meal orders, the meals they ordered need to be delivered to their rooms. The meal delivery data may include the room number of the meal order, the name and quantity of the ordered meal, and special requirements, such as taste requirements, less spicy, less salt, etc. The meal delivery data also includes the delivery time, meal delivery evaluation, and delivery address, etc. The meal delivery service can also be provided by a delivery robot, which is not specifically limited in this application.

[0061] Analyze the meal delivery data and generate a list of recommended dishes. By analyzing the frequency of dish selection in the meal delivery data, the categories of dishes, and the taste requirements of the dishes, the categories of dishes include cold dishes, seafood, vegetarian dishes, pasta, etc., and the noted flavors include less salt, less spicy, less sugar, etc., which are not specifically limited in this application. The recommended dish list may include dishes and flavors that are ordered more often, and may also include dishes and flavors that are ordered less or not selected by orders, which is not specifically limited in this application. The meal delivery data may also be data for a period of time, which is not specifically limited in this application.

[0062] Adjust the hotel menu according to the recommended list of dishes. The adjustment of the hotel menu can be to add dishes of the same category that are ordered more frequently. For example, if dumplings are ordered more frequently, you can add more types of fillings, and you can also add fried dumplings, steamed dumplings, etc.; you can also remove dishes that are ordered less frequently or are not selected by the ordering guests from the menu, and this application does not make any specific restrictions.

[0063] In some implementations, the hotel data management method provided in the embodiments of the present application further includes:

[0064] Analyze the delivery data and generate a recommended list of valuable commodities and a recommended list of valuable commodities to be removed from shelves, wherein the delivery data includes the delivery data of valuable commodities, and the delivery data of valuable commodities includes the brand, order time, transaction price, transaction quantity and transaction evaluation of the valuable commodities;

[0065] According to the recommended list of valuable commodities, corresponding valuable commodities are prepared according to the recommended list of valuable commodities. For example, the commodities in the recommended list of valuable commodities may be valuable commodities with a large number of transactions, and special preparation adjustments may be required for valuable commodities with a large number of transactions.

[0066] According to the recommended list of valuable commodities to be removed from shelves, the valuable commodities in the recommended list of valuable commodities to be removed from shelves are removed from shelves. The valuable commodities in the recommended list of valuable commodities to be removed from shelves may be valuable commodities that have not been ordered for a period of time or valuable commodities with many negative reviews, etc., which are not specifically limited in this application.

[0067] The hotel data management method provided in the embodiment of the present application collects and analyzes meal delivery data and valuable commodity delivery data respectively, and can realize multi-faceted and personalized data collection and analysis of customers' needs during their stay, and adjust the hotel's menu according to the obtained dish recommendation list, and prepare and remove corresponding valuable commodities according to the valuable commodity recommendation list and the valuable commodity removal recommendation list, which can gradually optimize the sales categories of the menu and valuable commodities in the hotel, further increase the hotel's operating income, and reduce the cost waste caused by excessive preparation of dishes and goods.

[0068] In some implementations, the hotel data management method provided in the embodiments of the present application further includes:

[0069] Obtain the hotel's repair data. The repair data may include repair requests submitted by customers or by hotel staff, without specific limitation.

[0070] Analyze the repair data to obtain the maintenance cycle corresponding to the maintenance item. The maintenance service data of the third set time period can be analyzed to obtain the maintenance cycle corresponding to the maintenance item;

[0071] Generate maintenance reminder information according to the maintenance cycle corresponding to the maintenance item, wherein the maintenance reminder information includes the maintenance item, maintenance cycle, the latest time of this maintenance, and the maintenance location information corresponding to the maintenance item.

[0072] The hotel data management method provided in the embodiment of the present application can automatically calculate and generate maintenance reminder information based on the obtained maintenance items and corresponding maintenance cycles by collecting and analyzing the repair report data, and can notify maintenance personnel in advance to perform corresponding repairs and maintenance. This can avoid guiding customers to make repair requests after damage or failure occurs, which affects the customer's stay experience and even leads to bad reviews from customers, thereby affecting the hotel's customer ratings.

[0073] In some implementations, step S100 may include:

[0074] The hotel's delivery data is obtained based on the delivery records of the delivery robot, and / or the order records in the hotel application, and / or the call records of the smart voice phone. The hotel application can support the transaction of valuable goods, meal ordering services, repair services, free item provision requests, etc., and the smart voice phone can also support the transaction of valuable goods, meal ordering services, repair services, free item provision requests, etc. The delivery robot can implement delivery services and meal delivery services based on the transaction records and request records generated by the hotel application and the smart voice phone, and this application does not make specific limitations.

[0075] The food delivery data can also be obtained through the delivery records of the delivery robot, and / or the order records in the hotel application, and / or the call records of the smart voice phone.

[0076] Repair data can also be obtained through order records in the hotel application and / or call records of smart voice phones, which is not specifically limited in this application.

[0077] The hotel data management method provided by the embodiment of the present application,

[0078] In some implementations, step S200 may further include:

[0079] The delivery data is classified according to the guest room type to obtain the delivery data corresponding to each guest room type. The guest room type may include a standard room, a king-size bed room, a suite, a single room, etc.

[0080] Analyze the free item data corresponding to each room type and generate a recommended list of free items for each room type.

[0081] The steps of analyzing the food delivery data and obtaining a recommended list of dishes may also include:

[0082] Classify the meal delivery data according to the room type, and obtain the meal delivery data corresponding to each room type;

[0083] The meal delivery data corresponding to each room type is analyzed to generate a recommended dish list corresponding to each room type, wherein the recommended dish list includes dish names, dish flavors, and dish categories.

[0084] The consumption levels of customers staying in different room types are usually different. Based on the delivery data and meal delivery data corresponding to different room types, a recommended list of free items and a recommended list of dishes corresponding to each room type can be generated. This can achieve personalized analysis of customers' needs during their stay and make personalized service adjustments, thereby realizing personalized adjustments to hotel services.

[0085] According to a second aspect of the embodiments of the present application, an electronic device is provided. Figure 2 This is a schematic structural block diagram of an electronic device provided in the embodiment of the present application. Figure 2 As shown, the electronic device 100 provided in the embodiment of the present application includes: a memory 110, a processor, and a computer program stored in the memory 110 and executable on the processor 120. The processor 120 is used to implement the steps of the hotel data management method described in the first aspect of the present application when executing the computer program stored in the memory 110: obtaining the hotel's delivery data.

[0086] Analyze the delivery data and generate a free item recommendation list. According to the free item recommendation list, add the free items in the free item recommendation list to the guest room supplies list.

[0087] A third aspect of the embodiments of the present application provides a hotel data management system. Figure 3 This is a schematic structural block diagram of a hotel data management system provided in an embodiment of the present application. Figure 3 As shown, the hotel data management system provided in the embodiment of the present application includes: the electronic device 100 described in the second aspect.

[0088] In some embodiments, the management system of hotel data may also include a delivery robot 200, a hotel application client 300 and an intelligent voice phone 400. The electronic device 100, the delivery robot 200, the hotel application client 300 and the intelligent voice phone 400 may all be connected by wireless communication, which is not specifically limited in this application. The hotel application client 300 may be a mobile phone, a computer or a TV configured in a guest room, or other mobile terminals, etc. The hotel application client 300 is configured with a hotel application, and the customer may trade valuable commodities or call other room service through the hotel application, etc., which is not specifically limited in this application. The valuable commodity transactions or other room service performed by the customer in the hotel application or in the intelligent voice phone 400 may be delivered by the delivery robot 200, which is not specifically limited in this application. The intelligent voice phone may be an artificial intelligence voice phone, which may replace a real person to answer the room service call, saving labor costs. The delivery robot may also be an artificial intelligence robot, which may replace manual delivery, saving labor costs, thereby saving the operating costs of the hotel and increasing the operating profit of the hotel.

[0089] The hotel data management system provided by the embodiment of the present application obtains the hotel's delivery data, analyzes the delivery data to generate a free item recommendation list, and adds the free items in the free item recommendation list to the guest room supplies list. In the process of analyzing the delivery data, the service needs of the customers who have already checked in are analyzed during their stay. The embodiment of the present application can solve the problem of lack of management of the customer's service data during their stay compared to the existing hotel data management method. After analyzing the service needs of the customers who have already checked in, a free item recommendation list is obtained. The guest room supplies list is adjusted according to the free item recommendation list, which can guide the hotel operation system to adjust the operation strategy, improve the hotel's data management, and improve the customer's comfort level.

[0090] According to a fourth aspect of the embodiments of the present application, a computer-readable storage medium is provided. Figure 4 This is a schematic structural block diagram of a computer-readable storage medium provided in an embodiment of the present application. Figure 4 As shown, the computer-readable storage medium 500 provided by the present application stores a computer program 510 thereon, and when the computer program 510 is executed by a processor, the steps of the hotel data management method described in the first aspect of the present application are implemented: obtaining the hotel's delivery data. Analyzing the delivery data, generating a free item recommendation list. According to the free item recommendation list, adding the free items in the free item recommendation list to the guest room supplies list.

[0091] Although preferred embodiments of the present specification have been described, additional changes and modifications may be made to these embodiments by those skilled in the art once the basic inventive concepts are known. Therefore, the appended claims are intended to be interpreted as including the preferred embodiments and all changes and modifications that fall within the scope of the present specification. Obviously, those skilled in the art may make various changes and modifications to the present specification without departing from the spirit and scope of the present specification. Thus, if these modifications and variations of the present specification fall within the scope of the claims of the present specification and their equivalents, the present specification is also intended to include these modifications and variations.

Claims

1. A method for managing hotel data, characterized in that: include: Get the hotel's delivery data; Analyze the delivery data and generate a recommended list of free items; According to the free item recommendation list, the free items in the free item recommendation list are added to the guest room supplies list, and the items in the guest room supplies list are used to be placed in the guest room; Wherein, analyzing the delivery data includes: Analyze the free item data within a first set time period to obtain the free item recommendation list, wherein the free item recommendation list includes the name, category and corresponding provision frequency of the free items within the first set time period; Arrange the names of the free items in descending order according to the frequency of provision in the free item recommendation list, extract the names of the free items that are sorted before a first preset value, and obtain an intermediate list; Determine whether there are any two or more free items in the intermediate list whose names correspond to the same category; If there are any two or more free items in the intermediate list whose names correspond to the same category, the name of the free item corresponding to the largest provision frequency is retained, and the names of other free items in the same category are deleted to generate the free item recommendation list, which includes the names of the free items and the corresponding categories and provision frequencies; The free item recommendation list includes borrowed item information, the borrowed item information includes the borrowed item name and borrowing frequency, the borrowing frequency of the borrowed item included in the free item recommendation list meets the set borrowing frequency, and the set borrowing frequency is determined according to the length of the second set time for collecting the borrowed item information and the value of the overall borrowing frequency; The step of analyzing the delivery data to generate a free item recommendation list includes: Classify the delivery data according to the guest room type to obtain the delivery data corresponding to each guest room type; The free item data corresponding to each of the guest room types is analyzed to generate a free item recommendation list corresponding to each of the guest room types.

2. The hotel data management method according to claim 1, characterized in that: Also includes: Get the hotel's food delivery data; Analyze the food delivery data and generate a recommended list of dishes; Adjust the hotel's menu according to the recommended list of dishes; and / or, Obtain the hotel's repair data; Analyze the repair data to obtain the maintenance cycle corresponding to the maintenance item; Generate maintenance reminder information according to the maintenance period corresponding to the maintenance item.

3. The hotel data management method according to claim 1, characterized in that: The step of obtaining the hotel's delivery data includes: The hotel's delivery data is obtained based on the delivery records of the delivery robot, and / or the order records in the hotel application, and / or the call records of the smart voice phone.

4. The hotel data management method according to claim 1, characterized in that: Also includes: Analyze the delivery data to generate a recommended list of valuable commodities and a recommended list of valuable commodities to be removed from shelves, respectively, wherein the delivery data includes valuable commodity delivery data, and the valuable commodity delivery data includes the brand, order time, transaction price, transaction quantity and transaction evaluation of the valuable commodity; According to the recommended list of valuable commodities, stocking corresponding valuable commodities according to the recommended list of valuable commodities; According to the valuable commodity delisting recommendation list, the valuable commodities in the valuable commodity delisting recommendation list are delisted.

5. The hotel data management method according to claim 2, characterized in that: The step of analyzing the meal delivery data to obtain a recommended dish list includes: Classifying the meal delivery data according to the guest room type to obtain the meal delivery data corresponding to each guest room type; The meal delivery data corresponding to each of the guest room types is analyzed to generate a recommended dish list corresponding to each of the guest room types, wherein the recommended dish list includes dish names, dish flavors, and dish categories.

6. An electronic device, characterized in that: include: A memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor is configured to implement the steps of the hotel data management method as described in any one of claims 1 to 5 when executing the computer program stored in the memory.

7. A hotel data management system, characterized in that: include: The electronic device as claimed in claim 6.

8. The hotel data management system according to claim 7, characterized in that: It also includes a delivery robot, a hotel application client and a smart voice phone.

9. A computer-readable storage medium, characterized in that: A computer program is stored thereon, and when the computer program is executed by a processor, the steps of the hotel data management method according to any one of claims 1 to 5 are implemented.

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