Information Processing Method, System and Device

Abstract

The present application relates to the field of communication technologies, and discloses an information processing method, including: in response to a service request submitted by a first client, a server determines a target service device for the service request, and sends the service request to a second client associated with the target service device; when the second client communicates closely with the first client in response to the service request, the information entry function of the second client is invoked, so that the second client records service process information and submits it to the server. In this way, while scheduling a service for the service request, the supervision of the service process can be realized by recording the service process information. The present application also discloses an information processing system and an information processing device.

Description

Technical Field

[0001] This application relates to the field of communication technologies, and for example, relates to an information processing method, system, and device. Background Art

[0002] With the development of society and the improvement of people's living standards, door-to-door services have become increasingly common. For example, door-to-door pick-up and delivery of express deliveries, door-to-door repair of household appliances, door-to-door safety inspections of gas, water, and electricity, etc. While these door-to-door services bring great convenience to consumers' lives, there are also problems such as inconsistent service standards and difficult service supervision. Therefore, there is an urgent need for a door-to-door service solution to make door-to-door services more standardized and efficient.

[0003] There is a conventional method for processing door-to-door service tasks, including: receiving a call request from a user terminal, establishing a call between the user terminal and a seat terminal according to the call request; receiving the user information of the user to be served uploaded by the seat terminal after the call; the user information includes the service requirements recorded during the call; generating a door-to-door service task corresponding to the service requirements according to the user information; allocating the door-to-door service task to the corresponding service terminal; receiving the service information uploaded by the service terminal according to the door-to-door service task; and performing the service corresponding to the service requirements according to the service information.

[0004] In the process of implementing the embodiments of the present disclosure, it is found that at least the following problems exist in the related technologies:

[0005] Although the above processing method can dispatch service terminals that match the service requirements of the user to be served, it still cannot supervise the service process and is likely to affect the user's service experience. Summary of the Invention

[0006] To have a basic understanding of some aspects of the disclosed embodiments, a simple summary is given below. This summary is not a general review, nor is it intended to identify key / important constituent elements or delineate the protection scope of these embodiments, but rather serves as a preface to the subsequent detailed description.

[0007] The embodiments of the present disclosure provide an information processing method, system, and device to supervise the service process while dispatching services, and to ensure the user's usage experience as much as possible.

[0008] In some embodiments, the information processing method includes: the server responds to a service request submitted by a first client, determines a target service device for the service request, and sends the service request to a second client associated with the target service device; in the case where the second client responds to the service request and communicates closely with the first client, the information entry function of the second client is called so that the second client records service process information and submits it to the server.

[0009] In some embodiments, the information processing method includes: the second client associated with the target service device responds to the service request sent by the server, communicates with the first client in close proximity, and the service request is submitted by the first client to the server; in response to the call instruction for the information entry function sent by the server, records the service process information and submits it to the server.

[0010] In some embodiments, the information processing system includes a server, a first client, and a second client associated with a target service device. The first client is used to submit a service request to the server; the server is used to respond to the service request, determine the target service device for the service request, and send the service request to the second client; when the second client responds to the service request and communicates with the first client in close proximity, the second client calls the information entry function of the second client; the second client is used to respond to the service request and communicate with the first client in close proximity; respond to the call instruction for the information entry function sent by the server, record the service process information, and submit it to the server.

[0011] In some embodiments, the information processing device includes a processor and a memory storing program instructions. The processor is configured to execute the above-mentioned information processing method when executing the program instructions.

[0012] The information processing method, system and device provided by the embodiments of the present disclosure can achieve the following technical effects:

[0013] In response to the service request submitted by the first client, the server can determine the target service device for the service request and send the service request to the second client associated with the target service device. In this way, when the second client responds to the service request and communicates with the first client in close proximity, the server can call the information entry function of the second client to enable the second client to record the service process information. Compared with the prior art, this can achieve supervision of the service process by recording the service process information while scheduling services for service requests. In addition, the second client and the first client establish a connection through close proximity communication, which helps to accurately determine the service time, further ensure the effectiveness and standardization of the service, and guarantee the user's service experience as much as possible.

[0014] The above general description and the following description are exemplary and explanatory only and are not intended to limit the present application. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] One or more embodiments are exemplarily described by corresponding drawings, which do not limit the embodiments. Elements with the same reference numerals in the drawings are shown as similar elements, and the drawings do not constitute a scale limitation, and wherein:

[0016] Figure 1 It is a schematic diagram of an information processing system provided by an embodiment of the present disclosure;

[0017] Figure 2 It is a flowchart of an information processing method provided by an embodiment of the present disclosure;

[0018] Figure 3 It is a flowchart of an information processing method provided by an embodiment of the present disclosure;

[0019] Figure 4 It is a flowchart of an information processing method provided by an embodiment of the present disclosure;

[0020] Figure 5 It is a flowchart of an information processing method provided by an embodiment of the present disclosure;

[0021] Figure 6 It is a flowchart of an information processing method provided by an embodiment of the present disclosure;

[0022] Figure 7 It is a schematic diagram of an information processing device provided by an embodiment of the present disclosure. Detailed implementation manners

[0023] In order to be able to understand the features and technical content of the embodiments of the present disclosure in more detail, the implementation of the embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings. The accompanying drawings are only for reference and explanation purposes and are not used to limit the embodiments of the present disclosure. In the following technical descriptions, for the sake of explanation, multiple details are provided to provide a full understanding of the disclosed embodiments. However, one or more embodiments can still be implemented without these details. In other cases, well-known structures and devices can be shown in a simplified manner to simplify the drawings.

[0024] In the embodiments of the present disclosure, terms such as "first" and "second" in the specification and claims of the present disclosure and the above-mentioned drawings are used to distinguish similar objects and do not have to be used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged under appropriate circumstances so as to implement the embodiments of the present disclosure described herein. In addition, the terms "comprising" and "having" and any variations thereof are intended to cover non-exclusive inclusion.

[0025] Unless otherwise specified, the term "plurality" means two or more.

[0026] In the embodiments of the present disclosure, the character " / " indicates that the objects before and after are in an "or" relationship. For example, A / B means: A or B.

[0027] The term "and / or" is an associative relationship describing an object and indicates that three relationships can exist. For example, A and / or B means: A or B, or, A and B these three relationships.

[0028] The term "corresponding" may refer to an association relationship or a binding relationship. That A corresponds to B means that there is an association relationship or a binding relationship between A and B.

[0029] In the embodiments of the present disclosure, a terminal device refers to an electronic device with a wireless connection function. The terminal device can communicate with the above-mentioned intelligent home appliance devices by connecting to the Internet, or can directly communicate with the above-mentioned intelligent home appliance devices by means of Bluetooth, Wi-Fi, etc. In some embodiments, the terminal device is, for example, a mobile device, a computer, or an in-vehicle device built in a hovering vehicle, etc., or any combination thereof. The mobile device can include, for example, a mobile phone, a smart home device, a wearable device, a smart mobile device, a virtual reality device, etc., or any combination thereof. Among them, the wearable device includes, for example: a smart watch, a smart bracelet, a pedometer, etc.

[0030] Figure 1 It is a schematic diagram of an information processing system provided by the embodiments of the present disclosure. In combination with Figure 1 As shown, the embodiments of the present disclosure provide an information processing system, which may include a server, at least one first client, and at least one second client. As an example, the first client can be deployed on a terminal device associated with a user, the second client can be deployed on a service device, and the server can be deployed on a cloud server. The three cooperate with each other. Through the solution provided by the embodiments of the present application, while scheduling services, record service process information to realize the supervision of service processes.

[0031] In the actual application process, when the user operates the terminal device to make the first client associated with the terminal device submit a service request to the server, the server can respond to the service request, determine the target service device for the service request, and send the service request to the second client associated with the target service device. Correspondingly, the second client can respond to the service request and communicate closely with the first client. When the server determines that the second client communicates closely with the first client, the server can call the information entry function of the second client. In this way, the second client can record the current service process information and submit it to the server, so as to realize the supervision of service processes by using the information entry function. The specific implementation method can be seen in the introduction below.

[0032] Here, the embodiments of the present disclosure can provide multiple implementation methods to enable the second client to communicate closely with the first client. The following is an example.

[0033] In one way, if the terminal device associated with the first client is configured with a Bluetooth module and the target service device associated with the second client is a Bluetooth gateway, the two can be connected via Bluetooth to achieve short-range communication. Among them, the Bluetooth gateway integrates two communication modules, namely a Bluetooth module and a Wi-Fi module. In this way, the second client can be Bluetooth-connected to the first client and Wi-Fi-connected to the server, and can be flexibly applied to various network environments.

[0034] In another way, if the terminal device associated with the first client is configured with an NFC (Near Field Communication) module and the target service device associated with the second client is also configured with an NFC module, the two can be point-to-point connected via the NFC module to achieve short-range communication. In addition, the target service device is also configured with a Wi-Fi module to achieve communication connection with the server.

[0035] Figure 2 It is a schematic diagram of an information processing system provided by an embodiment of the present disclosure. Combining Figure 2 As shown, an embodiment of the present disclosure provides an information processing method applicable to a server. The information processing method may include:

[0036] S21, the server determines a target service device for the service request in response to a service request submitted by the first client, and sends the service request to the second client associated with the target service device.

[0037] Optionally, determining the target service device for the service request may include: the server obtains the target service location in the service request and the device service information of each of at least one service device; the server determines the target service device according to the target service location and the device service information. In this way, the target service location and the device service information can be matched to determine a suitable scheduling service plan, and thus the target service device can be determined.

[0038] Optionally, the device service information includes a set service area. The server determines the target service device according to the target service location and the device service information, which may include: the server determines at least one available service device whose set service area includes the target service location; the server determines the service priority of at least one available service device according to the device service information of at least one available service device; the server uses the available service device with the highest service priority as the target service device. This helps to subsequently select a more suitable service device as the target service device from the service devices whose set service area contains the target service location, and realize the reasonable scheduling of service devices.

[0039] In some embodiments, the device service information further includes the current service location. The server determines the target service device based on the device service information of at least one available service device, which may include: the server sorts the distances between the current service location and the target service location, and uses the sorting result from near to far as the sorting result of the service priority from high to low. In this way, the service device closest to the target service location can be scheduled preferentially, so as to provide services to users as soon as possible and improve the user's service experience.

[0040] In the actual application process, the distance between the current service location of the available service device A and the target service location is 2.0 km, the distance between the current service location of the available service device B and the target service location is 0.8 km, the distance between the current service location of the available service device C and the target service location is 1.3 km, and the distance between the current service location of the available service device D and the target service location is 2.1 km.

[0041] Therefore, the sorting result of the distances between the current service location and the target service location from near to far is 0.8 km, 1.3 km, 2.0 km, 2.1 km. The sorting result of the service priority from high to low is the available service device B, the available service device C, the available service device A, and the available service device D. Correspondingly, the server can use the available service device B with the highest service priority as the target service device.

[0042] In some embodiments, the device service information further includes the current service end time. The server determines the service priority of at least one available service device based on the target service location and the device service information, including: the server sorts the current service end time, and uses the sorting result from early to late as the sorting result of the service priority from high to low. In this way, the service device that will be idle soonest can be scheduled preferentially, so as to provide services to users as soon as possible and improve the user's service experience.

[0043] In the actual application process, the current service of the available service device 1 will end in 20 minutes, the current service of the available service device 2 will end in 40 minutes, the current service of the available service device 3 will end in 15 minutes, and the current service of the available service device 4 has ended.

[0044] Therefore, the sorting result of the current service end time from early to late is that the current service has ended, the current service will end in 15 minutes, the current service will end in 20 minutes, and the current service will end in 40 minutes. The sorting result of the service priority from high to low is the available service device 4, the available service device 3, the available service device 1, and the available service device 2. Correspondingly, the server can use the available service device 4 with the highest service priority as the target service device.

[0045] S22. When the server is in the case that the second client responds to the service request and communicates with the first client in close proximity, the server invokes the information entry function of the second client so that the second client records the service process information and submits it to the server.

[0046] In summary, by using the information processing method provided in the embodiments of the present disclosure, when the server responds to the service request submitted by the first client, it can determine the target service device for the service request and send the service request to the second client associated with the target service device. In this way, when the second client responds to the service request and communicates with the first client in close proximity, the server can invoke the information entry function of the second client to enable the second client to record the service process information. In this way, while scheduling the service for the service request, the supervision of the service process can be realized by recording the service process information. In addition, the second client and the first client establish a connection through close communication, which helps to accurately determine the service time, further ensure the effectiveness and standardization of the service, and ensure the service experience of users as much as possible.

[0047] Figure 3 is a flowchart of an information processing method provided in the embodiments of the present disclosure. Combining Figure 3 As shown, the embodiments of the present disclosure provide an information processing method applicable to a server. The information processing method may include:

[0048] S21. When the server responds to the service request submitted by the first client, it determines the target service device for the service request and sends the service request to the second client associated with the target service device.

[0049] S31. The server binds the physical address of the terminal device associated with the first client and the physical address of the target service device, and sends the binding result to the second client so that the second client communicates with the corresponding first client in close proximity according to the binding result.

[0050] Here, if the first client and the second client implement close communication by using a Bluetooth connection method, sending the binding result to the second client helps the second client directly perform a Bluetooth pairing connection with the first client associated with the terminal device with the bound physical address when the target service device associated with the second client and the terminal device associated with the first client are in close proximity. In this way, pre-binding the physical addresses of the target service device and the terminal device helps the second client quickly and accurately pair with the first client for subsequent service operations and ensure the service experience of users.

[0051] S22, when the second client responds to the service request and communicates with the first client in close proximity, the server calls the information entry function of the second client so that the second client records the service process information and submits it to the server.

[0052] In summary, by using the information processing method provided by the embodiment of the present disclosure, the server can determine the target service device for the service request in response to the service request submitted by the first client, and send the service request to the second client associated with the target service device. In this way, when the second client responds to the service request and communicates with the first client in close proximity, the server can call the information entry function of the second client to enable the second client to record the service process information. In this way, while scheduling services for service requests, the service process can be supervised by recording the service process information. In addition, the second client and the first client can pre-bind physical addresses to help accurately and quickly achieve close range communication, thereby accurately determining the service time, further ensuring the effectiveness and standardization of the service, and guaranteeing the user's service experience as much as possible.

[0053] Figure 4 is a flow chart of an information processing method provided by an embodiment of the present disclosure. Figure 4 As shown, the embodiment of the present disclosure provides an information processing method applicable to a second client, and the information processing method may include:

[0054] S41, the second client associated with the target service device responds to the service request sent by the server and communicates with the first client in close proximity, and the service request is submitted by the first client to the server.

[0055] Here, when the second client communicates with the first client in close proximity, the second client can record the communication start time and use the communication start time as the service start time. In this way, the second client and the first client establish a connection through close proximity communication, which helps to accurately determine the service start time, further ensure the effectiveness and standardization of the service, and guarantee the user's service experience as much as possible.

[0056] S42, the second client responds to the calling instruction for the information entry function sent by the server, records the service process information, and submits it to the server.

[0057] Here, the service process information may include one or more of audio data, image data, and video data during the service process.

[0058] Correspondingly, the information entry function may include an audio entry function. The call instruction may be embodied as calling an audio acquisition module associated with the second client so that the audio acquisition module is started and audio data is collected during the service process. Alternatively, the information entry function may include an image entry function. The call instruction may be embodied as calling an image acquisition module associated with the second client so that the image acquisition module is started and image data and / or video data is collected during the service process. In this way, service data can be recorded in the form of audio, image, and video to achieve supervision of the service process.

[0059] In summary, by using the information processing method provided by the embodiment of the present disclosure, the server can determine the target service device for the service request in response to the service request submitted by the first client, and send the service request to the second client associated with the target service device. In this way, when the second client responds to the service request and communicates with the first client in close proximity, the server can call the information entry function of the second client to enable the second client to record the service process information. In this way, while scheduling services for service requests, the service process can be supervised by recording the service process information. In addition, the second client and the first client establish a connection by means of close proximity communication, which helps to accurately determine the service time, further ensure the effectiveness and standardization of the service, and guarantee the user's service experience as much as possible.

[0060] Figure 5 is a flow chart of an information processing method provided by an embodiment of the present disclosure. Figure 5 As shown, the embodiment of the present disclosure provides an information processing method applicable to a second client, and the information processing method may include:

[0061] S41, the second client associated with the target service device responds to the service request sent by the server and communicates with the first client in close proximity, and the service request is submitted by the first client to the server.

[0062] S42, the second client responds to the calling instruction for the information entry function sent by the server, records the service process information, and submits it to the server.

[0063] S51, the second client stops recording service process information when the short-range communication with the first client is disconnected.

[0064] Here, when the second client disconnects the short-distance communication with the first client, the second client can record the communication end time and use the communication end time as the service end time. In this way, the second client and the first client establish a connection through short-distance communication, which helps to accurately determine the service end time when the connection is disconnected, further ensuring the effectiveness and standardization of the service, and ensuring the user's service experience as much as possible.

[0065] In summary, by using the information processing method provided by the embodiment of the present disclosure, the server can determine the target service device for the service request in response to the service request submitted by the first client, and send the service request to the second client associated with the target service device. In this way, when the second client responds to the service request and communicates with the first client in close proximity, the server can call the information entry function of the second client to enable the second client to record the service process information. In this way, while scheduling services for service requests, the service process can be supervised by recording the service process information. In addition, the second client and the first client establish a connection by means of close proximity communication, which helps to accurately determine the service time, further ensure the effectiveness and standardization of the service, and guarantee the user's service experience as much as possible.

[0066] Figure 6 is a flow chart of an information processing method provided by an embodiment of the present disclosure. Figure 6 As shown, the present disclosure provides an information processing method, which may include:

[0067] S61, the first client submits a service request to the server.

[0068] S62: The server determines a target service device for the service request in response to the service request, and sends the service request to a second client associated with the target service device.

[0069] S63: The second client communicates with the first client in close proximity in response to the service request.

[0070] S64, when the second client is in close proximity communication with the first client, the server invokes the information entry function of the second client.

[0071] S65, the second client responds to the calling instruction for the information input function sent by the server, records the service process information, and submits it to the server.

[0072] By adopting the information processing method provided by the embodiment of the present disclosure, the server can determine the target service device for the service request in response to the service request submitted by the first client, and send the service request to the second client associated with the target service device. In this way, when the second client responds to the service request and communicates with the first client in close proximity, the server can call the information entry function of the second client to enable the second client to record the service process information. In this way, while scheduling services for service requests, the service process can be supervised by recording the service process information. In addition, the second client and the first client establish a connection by means of close proximity communication, which helps to accurately determine the service time, further ensure the effectiveness and standardization of the service, and guarantee the user's service experience as much as possible.

[0073] Figure 7 It is a schematic diagram of an information processing device provided by an embodiment of the present disclosure. In combination with Figure 7 As shown, an embodiment of the present disclosure provides an information processing device, including a processor 100 and a memory 101. Optionally, the device may further include a communication interface 102 and a bus 103. Among them, the processor 100, the communication interface 102, and the memory 101 can complete mutual communication through the bus 103. The communication interface 102 can be used for information transmission. The processor 100 can call the logical instructions in the memory 101 to execute the information processing method of the above embodiment.

[0074] In addition, when the logical instructions in the above-mentioned memory 101 are implemented in the form of a software functional unit and sold or used as an independent product, they can be stored in a computer-readable storage medium.

[0075] The memory 101, as a computer-readable storage medium, can be used to store software programs and computer-executable programs, such as the program instructions / modules corresponding to the methods in the embodiments of the present disclosure. The processor 100 executes functional applications and data processing by running the program instructions / modules stored in the memory 101, that is, implements the information processing method in the above embodiment.

[0076] The memory 101 may include a program storage area and a data storage area. Among them, the program storage area can store an operating system and application programs required for at least one function; the data storage area can store data created according to the use of the terminal device, etc. In addition, the memory 101 may include a high-speed random access memory and may also include a non-volatile memory.

[0077] An embodiment of the present disclosure provides a storage medium storing computer-executable instructions, and the computer-executable instructions are set to execute the above-mentioned information processing method.

[0078] The above-mentioned storage medium may be a transient computer-readable storage medium or a non-transient computer-readable storage medium.

[0079] The technical solution of the embodiments of the present disclosure can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes one or more instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the method described in the embodiments of the present disclosure. The foregoing storage medium may be a non-transitory storage medium, including: various media that can store program codes such as USB flash drives, mobile hard disks, read-only memories (ROM, Read-Only Memory), random access memories (RAM, Random Access Memory), magnetic disks, or optical discs, or it may also be a transitory storage medium.

[0080] The above description and the drawings fully illustrate the embodiments of the present disclosure, enabling those skilled in the art to practice them. Other embodiments may include structural, logical, electrical, process, and other changes. The embodiments only represent possible variations. Unless explicitly required, separate components and functions are optional, and the order of operations can vary. Parts and features of some embodiments may be included in or replace parts and features of other embodiments. Moreover, the terms used in this application are only for describing the embodiments and are not used to limit the claims. As used in the description of the embodiments and the claims, unless the context clearly indicates otherwise, the singular forms "a", "an", and "the" are intended to also include the plural forms. Similarly, as used in this application, the term "and / or" refers to any and all possible combinations including one or more of the associated listed items. Additionally, when used in this application, the term "comprise" and its variants "comprises" and / or "comprising", etc. refer to the presence of the stated features, wholes, steps, operations, elements, and / or components, but do not exclude the presence or addition of one or more other features, wholes, steps, operations, elements, components, and / or groups of these. Without further limitation, an element defined by the statement "comprising one..." does not exclude the presence of additional identical elements in the process, method, or device including the element. In this article, each embodiment may focus on the differences from other embodiments, and the same or similar parts between the embodiments may be referred to each other. For the methods, products, etc. disclosed in the embodiments, if they correspond to the method part disclosed in the embodiments, the relevant parts may refer to the description of the method part.

[0081] Those skilled in the art can realize that the units and algorithm steps of each example described in combination with the embodiments disclosed herein can be implemented by electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are executed in a hardware or software manner may depend on the specific application and design constraints of the technical solution. The technician can use different methods for each specific application to implement the described functions, but such implementation should not be considered to exceed the scope of the embodiments of the present disclosure. Those skilled in the art can clearly understand that for the convenience and brevity of description, the specific working processes of the systems, devices, and units described above can refer to the corresponding processes in the foregoing method embodiments and will not be elaborated herein.

[0082] In the embodiments disclosed herein, the disclosed methods, products (including but not limited to devices, equipment, etc.) can be implemented in other ways. For example, the device embodiments described above are merely illustrative. For example, the division of the units can be merely a logical function division, and there can be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Additionally, the displayed or discussed couplings or direct couplings or communication connections to each other can be through some interfaces, and the indirect couplings or communication connections of the devices or units can be in electrical, mechanical, or other forms. The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they can be located in one place or distributed to multiple network units. Some or all of the units can be selected according to actual needs to implement this embodiment. Additionally, in the embodiments of the present disclosure, the functional units can be integrated in one processing unit, or each unit can exist physically alone, or two or more units can be integrated in one unit.

[0083] The flowcharts and block diagrams in the accompanying drawings illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to embodiments of the present disclosure. In this regard, each block in the flowchart or block diagram may represent a module, a segment of code, or a portion thereof that contains one or more executable instructions for implementing a specified logical function. In some alternative implementations, the functions noted in the blocks may occur in a different order than noted in the accompanying drawings. For example, two consecutive blocks may in fact be executed substantially in parallel, or they may sometimes be executed in the reverse order, depending on the functions involved. In the descriptions corresponding to the flowcharts and block diagrams in the accompanying drawings, the operations or steps corresponding to different blocks may also occur in a different order than disclosed in the description, and sometimes there is no specific order between different operations or steps. For example, two consecutive operations or steps may in fact be executed substantially in parallel, or they may sometimes be executed in the reverse order, depending on the functions involved. Each block in the block diagrams and / or flowcharts, and combinations of blocks in the block diagrams and / or flowcharts, can be implemented by a dedicated hardware-based system that performs the specified functions or actions, or can be implemented by a combination of dedicated hardware and computer instructions.

Claims

1. An information processing method, characterized in that Including: The server, in response to a service request submitted by a first client, determines a target service device for the service request, and sends the service request to a second client associated with the target service device; When the second client communicates closely with the first client in response to the service request, the information entry function of the second client is called so that the second client records service process information and submits it to the server to implement supervision of the service process; Wherein, the service process information includes one or more of audio data, image data, and video data during the service process; The information processing method further includes: binding the physical address of the terminal device associated with the first client and the physical address of the target service device, and sending the binding result to the second client so that the second client communicates closely with the corresponding first client according to the binding result.

2. The method according to claim 1, characterized in that The determining of the target service device for the service request includes: Obtaining the target service location in the service request and the device service information of each of at least one service device; Determining the target service device according to the target service location and the device service information.

3. The method according to claim 2, wherein The device service information includes a set service area, and the determining of the target service device according to the target service location and the device service information includes: Determining at least one available service device whose set service area includes the target service location; Determining the service priorities of the at least one available service device according to the device service information of the at least one available service device; Taking the available service device with the highest service priority as the target service device.

4. The method according to claim 3, wherein The device service information further includes the current service end time or the current service location, and the determining of the service priorities of the at least one available service device according to the device service information of the at least one available service device includes: Sorting the distances between the current service location and the target service location, and taking the sorting result from near to far as the sorting result of the service priorities from high to low; or, Sorting the current service end time, and taking the sorting result from early to late as the sorting result of the service priorities from high to low.

5. An information processing method, characterized in that Including: The second client associated with the target service device communicates closely with the first client in response to the service request sent by the server, and the service request is submitted by the first client to the server; In response to the call instruction for the information entry function sent by the server, recording the service process information and submitting it to the server to implement supervision of the service process; Wherein, the service process information includes one or more of audio data, image data, and video data during the service process; The second client receives the binding result of the physical address of the terminal device associated with the first client and the physical address of the target service device sent by the server so that it communicates closely with the corresponding first client according to the binding result.

6. The method according to claim 5, wherein Further including: When disconnecting from close communication with the first client, stopping recording the service process information.

7. An information processing system, characterized in that, Including: A server, a first client, and a second client associated with a target service device; The first client is used to submit a service request to the server; The server is used to respond to the service request, determine the target service device for the service request, and send the service request to the second client; When the second client responds to the service request and communicates closely with the first client, call the information entry function of the second client; The second client is used to respond to the service request and communicate closely with the first client; respond to the call instruction for the information entry function sent by the server, record service process information, and submit it to the server to implement supervision of the service process; Wherein, the service process information includes one or more of audio data, image data, and video data during the service process; The server is further used to bind the physical address of the terminal device associated with the first client and the physical address of the target service device, and send the binding result to the second client, so that the second client communicates closely with the corresponding first client according to the binding result.

8. An information processing device includes a processor and a memory storing program instructions, characterized in that, The processor is configured to execute the information processing method according to any one of claims 1 to 4 when executing the program instructions.

9. An information processing apparatus, comprising a processor and a memory storing program instructions, characterized in that, The processor is configured to execute the information processing method according to claim 5 or 6 when executing the program instructions.

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