Remote video face-to-face interview method and device, terminal and storage medium

Abstract

The application discloses a remote video face signing method and device, a terminal and a storage medium. The method comprises the following steps: determining face signing input configuration information according to a face signing operation request, returning the face signing input configuration information, analyzing and rendering the face signing input configuration information by a face signing client to form a face signing input control, collecting face signing input data through the face signing input control and feeding back the face signing input data to a mobile agent terminal, and completing a face signing operation. If the face signing operation request meets a pre-set automatic face signing rule, an automatic face signing invitation is sent, user audio and video information is collected after the invitation is responded, and the face signing operation is completed. The application greatly enriches the auditing scene of a remote face signing auditor. The configurable and dynamic data processing method used in the method meets most face signing business requirements, so that each financial institution can quickly integrate and use.

Description

TECHNICAL FIELD

[0001] The application belongs to a video face-to-face interview scheme, in particular to a remote video face-to-face interview method, device, terminal and storage medium, and relates to the technical field of financial services. BACKGROUND

[0002] The video face-to-face interview technology is a new mode of online operation of customer identity verification, business matter checking, data signing and scene witnessing by background operators (remote face-to-face interview positions) in the form of audio and video calls relying on Internet technology, and is a widely used technical scheme in the field of financial services in recent years.

[0003] However, the service mode of the existing various video face-to-face interview systems is relatively fixed, and in particular, the audit operation of the background operators still needs to rely on the PC end, which greatly reduces the flexibility of the entire video face-to-face interview system. Moreover, in the operation process of the video face-to-face interview, all face-to-face interview orders are sent to the PC end and checked by the operators one by one, which not only multiplies the workload of the auditors and reduces the work efficiency, but also greatly prolongs the waiting time of the interviewee and affects the progress of the entire video face-to-face interview business.

[0004] In summary, if a new and more flexible remote video face-to-face interview scheme can be proposed to further enrich the audit scene of the remote face-to-face interview auditors, the business handling level of each financial institution will be greatly improved, and the smooth development of various services will be ensured. SUMMARY

[0005] In view of the above-mentioned defects of the prior art, the purpose of the present application is to propose a remote video face-to-face interview method, device, terminal and storage medium, as follows.

[0006] A remote video face-to-face interview method, comprising:

[0007] determining face-to-face interview input configuration information according to a face-to-face interview operation request from a face-to-face interview client, returning the face-to-face interview input configuration information to the face-to-face interview client, analyzing and rendering the face-to-face interview input configuration information by the face-to-face interview client to form a face-to-face interview input control, collecting face-to-face interview input data through the face-to-face interview input control and feeding back to a mobile operator end, and completing a face-to-face interview operation according to the face-to-face interview input data;

[0008] if the face-to-face interview operation request meets a pre-set automatic face-to-face interview rule, sending an automatic face-to-face interview invitation to the face-to-face interview client, collecting user audio and video information through the face-to-face interview client after the automatic face-to-face interview invitation is responded, and completing a face-to-face interview operation according to the user audio and video information.

[0009] Preferably, the method further comprises: determining face-to-face interview entry configuration information according to the face-to-face interview operation request from the face-to-face interview client, returning the face-to-face interview entry configuration information to the face-to-face interview client, rendering and analyzing the face-to-face interview entry configuration information by the face-to-face interview client to form face-to-face interview input controls, collecting face-to-face interview entry data through the face-to-face interview input controls and feeding back the face-to-face interview entry data to the mobile agent terminal, and completing the face-to-face interview operation according to the face-to-face interview entry data.

[0010] In response to the face-to-face interview operation request from the face-to-face interview client, determining whether the selected audit agency information is contained in the face-to-face interview operation request.

[0011] If the selected audit agency information is contained in the face-to-face interview operation request, obtaining the audit agency code from the selected audit agency information, obtaining the corresponding face-to-face interview entry configuration information according to the audit agency code, returning the obtained face-to-face interview entry configuration information to the face-to-face interview client, rendering and analyzing the face-to-face interview entry configuration information by the face-to-face interview client to form face-to-face interview input controls.

[0012] If the selected audit agency information is not contained in the face-to-face interview operation request, obtaining the face-to-face interview entry requirement from the face-to-face interview operation request, generating the corresponding face-to-face interview entry configuration information according to the face-to-face interview entry requirement, saving the generated face-to-face interview entry configuration information according to the audit agency code and returning the generated face-to-face interview entry configuration information to the face-to-face interview client, rendering and analyzing the face-to-face interview entry configuration information by the face-to-face interview client to form face-to-face interview input controls.

[0013] Collecting face-to-face interview entry data through the face-to-face interview input controls, feeding back the face-to-face interview entry data to the mobile agent terminal and completing the face-to-face interview operation according to the face-to-face interview entry data.

[0014] Preferably, the remote video face-to-face interview method further comprises:

[0015] If the face-to-face interview entry data contains a face-to-face interview information echo request, obtaining the corresponding request data according to the face-to-face interview information echo request, extracting echo data from the request data and sending the echo data to the face-to-face interview client, rendering and analyzing the echo data by the face-to-face interview client and inputting the echo data into the face-to-face interview input controls.

[0016] Preferably, if the face-to-face interview operation request meets the pre-set automatic face-to-face interview rule, an automatic face-to-face interview invitation is sent to the face-to-face interview client, user audio and video information is collected through the face-to-face interview client after the automatic face-to-face interview invitation is responded, and the face-to-face interview operation is completed according to the user audio and video information, comprising:

[0017] determine whether the face-to-face operation request meets a preset automatic face-to-face rule, the automatic face-to-face rule including a current time, a face-to-face operation estimated time length, a face-to-face operation amount, and a current queue request number;

[0018] If the face-to-face operation request meets any one of the automatic face-to-face rules, an automatic face-to-face invitation is sent to the face-to-face client;

[0019] After the automatic face-to-face invitation is responded, a face-to-face question is obtained and sent to the face-to-face client, the face-to-face question is displayed through the face-to-face client and corresponding user audio and video information is collected, and a state of the face-to-face operation request is updated according to the user audio and video information, and a face-to-face operation is completed.

[0020] A remote video face-to-face device, comprising:

[0021] A remote face-to-face operation module is configured to determine face-to-face entry configuration information according to a face-to-face operation request from a face-to-face client, return the face-to-face entry configuration information to the face-to-face client, render and analyze the face-to-face entry configuration information by the face-to-face client to form a face-to-face input control, collect face-to-face entry data through the face-to-face input control and feed back to a mobile agent terminal, and complete a face-to-face operation according to the face-to-face entry data;

[0022] An automatic face-to-face operation module is configured to send an automatic face-to-face invitation to the face-to-face client if the face-to-face operation request meets a preset automatic face-to-face rule, collect user audio and video information through the face-to-face client after the automatic face-to-face invitation is responded, and complete a face-to-face operation according to the user audio and video information.

[0023] Preferably, the remote face-to-face operation module comprises:

[0024] An audit agency information confirmation unit is configured to determine whether selected audit agency information is included in the face-to-face operation request in response to a face-to-face operation request from a face-to-face client;

[0025] A first control forming unit is configured to obtain an audit agency code from the selected audit agency information if the selected audit agency information is included in the face-to-face operation request, obtain corresponding face-to-face entry configuration information according to the audit agency code, return the obtained face-to-face entry configuration information to the face-to-face client, render and analyze the face-to-face entry configuration information by the face-to-face client to form a face-to-face input control;

[0026] The second control forming unit is configured to obtain face-to-face entry requirements from the face-to-face operation request if the selected audit agency information is not included in the face-to-face operation request, generate corresponding face-to-face entry configuration information according to the face-to-face entry requirements, save the generated face-to-face entry configuration information according to the audit agency code, and return the generated face-to-face entry configuration information to the face-to-face client, and render and form face-to-face input controls by analyzing the face-to-face entry configuration information by the face-to-face client.

[0027] The remote face-to-face operation unit is configured to collect face-to-face entry data through the face-to-face input controls, feed back the face-to-face entry data to the mobile agent terminal, and complete the face-to-face operation according to the face-to-face entry data.

[0028] Preferably, the remote video face-to-face device further comprises:

[0029] The data echo module is configured to obtain corresponding request data according to the face-to-face information echo request if the face-to-face entry data includes the face-to-face information echo request, extract echo data from the request data, and send the echo data to the face-to-face client, and enter the echo data into the face-to-face input controls after the face-to-face client analyzes the echo data.

[0030] Preferably, the automatic face-to-face operation module comprises:

[0031] The automatic face-to-face judgment unit is configured to judge whether the face-to-face operation request meets the pre-set automatic face-to-face rule, and the automatic face-to-face rule includes the current time, the face-to-face operation estimated time length, the face-to-face amount, and the current number of queued requests.

[0032] The face-to-face invitation sending unit is configured to send an automatic face-to-face invitation to the face-to-face client if the face-to-face operation request meets any one of the automatic face-to-face rules.

[0033] The automatic face-to-face operation unit is configured to obtain face-to-face questions and send them to the face-to-face client after the automatic face-to-face invitation is responded, display the face-to-face questions through the face-to-face client and collect corresponding user audio and video information, update the state of the face-to-face operation request according to the user audio and video information, and complete the face-to-face operation.

[0034] A terminal comprises a memory, a processor, and a computer program stored in the memory and executable on the processor, and the processor implements the steps of the remote video face-to-face method as described above when executing the computer program.

[0035] A computer readable storage medium stores a computer program, and the computer program is executed by a processor to implement the steps in the remote video face-to-face signing method.

[0036] The advantages of the present application mainly include the following aspects:

[0037] The remote video face-to-face signing method provided by the present application greatly enriches the audit scene of the remote face-to-face signing auditors by introducing the mobile face-to-face signing seat end. The configurable and dynamic data processing means used in the method meet the face-to-face signing business needs of most financial institutions, so that the financial institutions can quickly integrate and use the method. Meanwhile, the automatic face-to-face signing process in the method significantly improves the efficiency of the video face-to-face signing operation. When there is no online auditor or the number of face-to-face signing queuing users is too large, the orders meeting the conditions can be transferred to the automatic face-to-face signing, which reduces the workload of the auditors, saves the face-to-face signing time of the users, and improves the operation efficiency.

[0038] Corresponding to the above method, the remote video face-to-face signing device, terminal and storage medium provided by the present application fully meet the face-to-face signing needs and enhance the practicability of the whole hardware by developing the mobile face-to-face signing seat end and dynamically creating the face-to-face signing information input interface. Moreover, the hardware part in the present application has high adaptability and compatibility, and can be practically applied to the video face-to-face signing scene.

[0039] In addition, the present application also provides a reference for other video face-to-face signing technology related solutions, which can be extended and researched in depth based on the present application, and the overall solution has very broad application prospects.

[0040] The specific embodiments of the present application will be further described in detail below in combination with the accompanying drawings, so that the technical scheme of the present application is easier to understand and master. BRIEF DESCRIPTION OF DRAWINGS

[0041] The accompanying drawings, which form a part of the present application, are used to provide further understanding of the present application, and make the other features, purposes and advantages of the present application more apparent. The schematic embodiment drawings of the present application and the description thereof are used to explain the present application, and do not constitute an improper limitation on the present application. In the drawings:

[0042] Figure 1 An implementation flowchart of a remote video face-to-face signing method provided by an embodiment of the present application;

[0043] Figure 2 A structural schematic diagram of a remote video face-to-face signing device provided by an embodiment of the present application;

[0044] Figure 3 A schematic diagram of a terminal provided by an embodiment of the present application. DETAILED DESCRIPTION

[0045] The application discloses a remote video face signing method and device, a terminal and a storage medium.

[0046] In one aspect, the remote video face signing method of the application has the overall process as shown in the figure, and includes the following steps. Figure 1

[0047] S1, determine face signing entry configuration information according to a face signing operation request from a face signing client, return the face signing entry configuration information to the face signing client, render and analyze the face signing entry configuration information by the face signing client to form a face signing input control, collect face signing entry data through the face signing input control and feed back to a mobile agent terminal, and complete face signing operation according to the face signing entry data; this step can be specifically implemented in the following process.

[0048] S11, in response to a face signing operation request from a face signing client, determine whether the selected audit agency information is included in the face signing operation request, and execute S12 or S13.

[0049] S12, if the selected audit agency information is included in the face signing operation request, obtain the audit agency code from the selected audit agency information, obtain the corresponding face signing entry configuration information according to the audit agency code, return the obtained face signing entry configuration information to the face signing client, render and analyze the face signing entry configuration information by the face signing client to form a face signing input control.

[0050] S13, if the selected audit agency information is not included in the face signing operation request, obtain the face signing entry requirement from the face signing operation request, generate the corresponding face signing entry configuration information according to the face signing entry requirement, save the generated face signing entry configuration information according to the audit agency code, and return the generated face signing entry configuration information to the face signing client, render and analyze the face signing entry configuration information by the face signing client to form a face signing input control.

[0051] S14, collect face signing entry data through the face signing input control, feed back the face signing entry data to the mobile agent terminal, and complete face signing operation according to the face signing entry data.

[0052] It should be noted that when the user starts to operate the face signing, all page jumps are according to the process information in the face signing entry configuration information to jump, so as to realize the configurability of the face signing interface and process.

[0053] ​S2, if the face-to-face signing input data contains a face-to-face signing information echo request, obtaining corresponding request data according to the face-to-face signing information echo request, extracting echo data from the request data and sending to the face-to-face signing client, and the face-to-face signing client enters the face-to-face signing input control after analyzing the echo data.

[0054] S3, if the face-to-face signing operation request meets the pre-set automatic face-to-face signing rule, an automatic face-to-face signing invitation is sent to the face-to-face signing client, and user audio and video information is collected through the face-to-face signing client after the automatic face-to-face signing invitation is responded, and the face-to-face signing operation is completed according to the user audio and video information; this step can be embodied as the following flow.

[0055] S31, judging whether the face-to-face signing operation request meets the pre-set automatic face-to-face signing rule, the automatic face-to-face signing rule can be further determined according to the actual application scene, and in this embodiment, the current time, the face-to-face signing operation estimated time length, the face-to-face signing amount and the current queue request number are contained.

[0056] S32, if the face-to-face signing operation request meets any one of the automatic face-to-face signing rules, an automatic face-to-face signing invitation is sent to the face-to-face signing client.

[0057] S33, after the automatic face-to-face signing invitation is responded, face-to-face signing questions are obtained and sent to the face-to-face signing client, the obtained face-to-face signing questions are played one by one through the face-to-face signing client by using voice synthesis technology, and corresponding user audio and video information is collected, the state of the face-to-face signing operation request is updated according to the user audio and video information, and the face-to-face signing operation is completed.

[0058] In summary, the remote video face-to-face signing method proposed in the application greatly enriches the audit scene of the remote face-to-face signing auditors by introducing the mobile face-to-face signing agent end. The configurable and dynamic data processing means used in the method of the application meet most of the face-to-face signing business needs, so that each financial institution can quickly integrate and use. At the same time, the automatic face-to-face signing process in the method of the application significantly improves the efficiency of the video face-to-face signing operation. When there is no auditor online or the number of face-to-face signing queue users is too large, the orders meeting the conditions can be transferred to automatic face-to-face signing, which reduces the workload of auditors and saves the face-to-face signing time of users, and improves the operation efficiency.

[0059] On the other hand, a remote video face-to-face signing device, the overall structure is as shown in Figure 2 , comprising:

[0060] The remote face-to-face interview operation module is configured to determine face-to-face interview input configuration information according to a face-to-face interview operation request from a face-to-face interview client, return the face-to-face interview input configuration information to the face-to-face interview client, render and parse the face-to-face interview input configuration information by the face-to-face interview client to form a face-to-face interview input control, collect face-to-face interview input data through the face-to-face interview input control and feed back to a mobile representative terminal, and complete face-to-face interview operation according to the face-to-face interview input data.

[0061] The automatic face-to-face interview operation module is configured to send an automatic face-to-face interview invitation to the face-to-face interview client if the face-to-face interview operation request meets a pre-set automatic face-to-face interview rule, collect user audio and video information through the face-to-face interview client after the automatic face-to-face interview invitation is responded, and complete face-to-face interview operation according to the user audio and video information.

[0062] The remote video face-to-face interview device further comprises:

[0063] The data echo module is configured to, if the face-to-face interview input data contains a face-to-face interview information echo request, acquire corresponding request data according to the face-to-face interview information echo request, extract echo data from the request data and send the echo data to the face-to-face interview client, and record the echo data in the face-to-face interview input control after the echo data is parsed by the face-to-face interview client.

[0064] In a possible implementation, the remote face-to-face interview operation module comprises:

[0065] The audit agency information confirmation unit is configured to, in response to a face-to-face interview operation request from a face-to-face interview client, determine whether selected audit agency information is contained in the face-to-face interview operation request.

[0066] The first control forming unit is configured to, if the selected audit agency information is contained in the face-to-face interview operation request, acquire an audit agency code from the selected audit agency information, acquire corresponding face-to-face interview input configuration information according to the audit agency code, return the acquired face-to-face interview input configuration information to the face-to-face interview client, and render and parse the face-to-face interview input configuration information by the face-to-face interview client to form a face-to-face interview input control.

[0067] The second control forming unit is configured to, if the selected audit agency information is not contained in the face-to-face interview operation request, acquire face-to-face interview input requirements from the face-to-face interview operation request, generate corresponding face-to-face interview input configuration information according to the face-to-face interview input requirements, save the generated face-to-face interview input configuration information according to an audit agency code and return the generated face-to-face interview input configuration information to the face-to-face interview client, and render and parse the face-to-face interview input configuration information by the face-to-face interview client to form a face-to-face interview input control.

[0068] The remote face-to-face interview operation unit is configured to collect face-to-face interview input data through the face-to-face interview input control, feed the face-to-face interview input data to the mobile agent end, and complete the face-to-face interview operation according to the face-to-face interview input data.

[0069] In a possible implementation, the automatic face-to-face interview operation module comprises:

[0070] The automatic face-to-face interview judgment unit is configured to judge whether the face-to-face interview operation request meets the pre-set automatic face-to-face interview rule, wherein the automatic face-to-face interview rule comprises current time, face-to-face interview operation estimated time length, face-to-face interview amount, and current queued request number.

[0071] The face-to-face interview invitation sending unit is configured to send an automatic face-to-face interview invitation to the face-to-face interview client if the face-to-face interview operation request meets any one of the automatic face-to-face interview rule.

[0072] The automatic face-to-face interview operation unit is configured to acquire face-to-face interview questions and send them to the face-to-face interview client after the automatic face-to-face interview invitation is responded, display the face-to-face interview questions through the face-to-face interview client and collect corresponding user audio and video information, and update the state of the face-to-face interview operation request according to the user audio and video information and complete the face-to-face interview operation.

[0073] In another aspect, the present application also relates to a terminal, which has a structure as shown in the accompanying drawings and comprises a memory, a processor, and a computer program stored in the memory and executable on the processor. Figure 3 When the processor executes the computer program, the steps in the remote video face-to-face interview method described above are implemented, such as steps S1-S3 shown in the accompanying drawings. Figure 1 Alternatively, when the processor executes the computer program, the functions of the modules / units in the above-mentioned device embodiments are implemented, such as the functions of the modules / units shown in the accompanying drawings. Figure 2

[0074] In another aspect, the present application also relates to a computer readable storage medium, which stores a computer program.

[0075] ​Wherein, the readable storage medium can be a computer storage medium or a communication medium. The communication medium includes any medium that facilitates the transfer of computer program from one place to another. The computer storage medium can be any available medium that can be accessed by a general or special purpose computer. For example, the readable storage medium is coupled to the processor, so that the processor can read information from the readable storage medium and write information to the readable storage medium. Of course, the readable storage medium can also be an integral part of the processor. The processor and the readable storage medium can be located in an application specific integrated circuit (ASIC). In addition, the ASIC can be located in the user equipment. Of course, the processor and the readable storage medium can also exist as discrete components in the communication device. The readable storage medium can be a read-only memory (ROM), a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, and an optical data storage device, etc.

[0076] Corresponding to the above method content, the remote video face signing device, terminal and storage medium provided by the application fully meet the face signing needs and enhance the practicability of the hardware as a whole by developing the mobile face signing seat end and dynamically creating the face signing information input interface. Moreover, the adaptability and compatibility of the hardware part in the application are relatively high, and the hardware part can be practically applied to the video face signing scene.

[0077] In addition, the application also provides a reference for other video face signing technology related schemes, which can be extended and researched in depth based on the reference, and the overall scheme has very broad application prospects.

[0078] For those skilled in the art, it is obvious that the application is not limited to the details of the above exemplary embodiments, and the application can be realized in other specific forms without departing from the spirit and essential characteristics of the application. Therefore, no matter from which point of view, the embodiments should be regarded as exemplary and non-limiting, and the scope of the application is defined by the appended claims rather than the above description, and it is intended to include all changes falling within the meaning and scope of the equivalent elements of the claims.

[0079] Finally, it should be understood that although the present specification is described in terms of embodiments, not every embodiment contains only one independent technical solution, and the description manner of the specification is only for the sake of clarity, and those skilled in the art should regard the specification as a whole, and the technical solutions in each embodiment can also be properly combined to form other embodiments that can be understood by those skilled in the art.

Claims

1. A method for remote video interview, characterized in that, Introducing a mobile face signing agent end, comprising: According to the face signing operation request from the face signing client, determine whether the selected audit agency information is included in the face signing operation request; if the selected audit agency information is included in the face signing operation request, obtain the audit agency code from the selected audit agency information, obtain the corresponding face signing input configuration information according to the audit agency code, return the obtained face signing input configuration information to the face signing client, and render the face signing input configuration information by the face signing client to form a face signing input control; if the selected audit agency information is not included in the face signing operation request, obtain the face signing input requirement from the face signing operation request, generate the corresponding face signing input configuration information according to the face signing input requirement, save the generated face signing input configuration information according to the audit agency code, and return the generated face signing input configuration information to the face signing client, and render the face signing input configuration information by the face signing client to form a face signing input control; collect face signing input data through the face signing input control, feed back the face signing input data to the mobile agent end, and complete the face signing operation according to the face signing input data; when the user starts to operate the face signing, all page jumps are according to the process information in the face signing input configuration information. If the face signing operation request meets the pre-set automatic face signing rule, an automatic face signing invitation is sent to the face signing client, and after the automatic face signing invitation is responded, user audio and video information is collected through the face signing client, and the face signing operation is completed according to the user audio and video information. The automatic face signing rule includes current time, face signing operation expected time length, face signing amount, and current queued request number; if the face signing operation request meets any one of the automatic face signing rules, an automatic face signing invitation is sent to the face signing client; after the automatic face signing invitation is responded, the face signing question is obtained and sent to the face signing client, the face signing question is displayed through the face signing client and the corresponding user audio and video information is collected, and the state of the face signing operation request is updated according to the user audio and video information to complete the face signing operation. If the face signing input data includes a face signing information echo request, corresponding request data is obtained according to the face signing information echo request, echo data is extracted from the request data and sent to the face signing client, and the echo data is analyzed by the face signing client and input into the face signing input control. Introducing a mobile face signing agent end, comprising:

2. A remote video interview device, comprising: ​ The remote face-to-face interview operation module is configured to determine face-to-face interview input configuration information according to a face-to-face interview operation request from a face-to-face interview client, return the face-to-face interview input configuration information to the face-to-face interview client, render and form face-to-face interview input controls according to the face-to-face interview input configuration information, collect face-to-face interview input data through the face-to-face interview input controls, and feed back the face-to-face interview input data to a mobile agent terminal and complete face-to-face interview operation according to the face-to-face interview input data; The automatic face-to-face interview operation module is configured to send an automatic face-to-face interview invitation to the face-to-face interview client if the face-to-face interview operation request meets a pre-set automatic face-to-face interview rule, collect user audio and video information through the face-to-face interview client after the automatic face-to-face interview invitation is responded, and complete face-to-face interview operation according to the user audio and video information; The remote face-to-face interview operation module comprises: The audit agency information confirmation unit is configured to determine whether the selected audit agency information is contained in the face-to-face interview operation request in response to the face-to-face interview operation request from the face-to-face interview client; The first control formation unit is configured to obtain an audit agency code from the selected audit agency information if the selected audit agency information is contained in the face-to-face interview operation request, obtain corresponding face-to-face interview input configuration information according to the audit agency code, return the obtained face-to-face interview input configuration information to the face-to-face interview client, and render and form face-to-face interview input controls according to the face-to-face interview input configuration information; The second control formation unit is configured to obtain face-to-face interview input requirements from the face-to-face interview operation request if the selected audit agency information is not contained in the face-to-face interview operation request, generate corresponding face-to-face interview input configuration information according to the face-to-face interview input requirements, save the generated face-to-face interview input configuration information according to an audit agency code, return the generated face-to-face interview input configuration information to the face-to-face interview client, and render and form face-to-face interview input controls according to the face-to-face interview input configuration information; The remote face-to-face interview operation unit is configured to collect face-to-face interview input data through the face-to-face interview input controls, feed back the face-to-face interview input data to the mobile agent terminal, and complete face-to-face interview operation according to the face-to-face interview input data; when a user starts to operate face-to-face interview, all page jumps are performed according to flow information in the face-to-face interview input configuration information; The data echo module is configured to obtain corresponding request data according to a face-to-face interview information echo request if the face-to-face interview input data contains the face-to-face interview information echo request, extract echo data from the request data, and send the echo data to the face-to-face interview client; the face-to-face interview client enters the face-to-face interview input controls after analyzing the echo data; The automatic face-to-face interview judgment unit is configured to judge whether the face-to-face interview operation request meets a pre-set automatic face-to-face interview rule, and the automatic face-to-face interview rule contains current time, face-to-face interview operation expected time length, face-to-face interview amount, and current queued request number; The face-to-face interview invitation sending unit is configured to send an automatic face-to-face interview invitation to the face-to-face interview client if the face-to-face interview operation request meets any one of the automatic face-to-face interview rules; An automatic face signing operation unit is configured to obtain face signing questions and send them to the face signing client after the automatic face signing invitation is responded, display the face signing questions through the face signing client and collect corresponding user audio and video information, update the state of the face signing operation request according to the user audio and video information, and complete the face signing operation.

3. A terminal comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, The processor executes the computer program to implement the steps in the remote video face signing method of claim 1.

4. A computer-readable storage medium storing a computer program, the computer program comprising instructions that, when executed by a computer, cause the computer to perform the method of any one of claims 1 to 3. The computer program is executed by the processor to implement the steps in the remote video face signing method of claim 1.

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