A fast video inspection and damage assessment system based on mobile terminal

Abstract

The present invention discloses a mobile-based rapid video survey and damage assessment system, and relates to the field of motor vehicle insurance survey technology. The present invention includes a reporting center, a dispatching center, an H5 video platform, an H5 case processing platform, a small program video platform, a surveyor video APP-end platform, a surveyor video PC-end platform, and a survey center; the reporting center, the dispatching center, and the small program video platform are connected in sequence; the small program video platform is connected to the survey center through the H5 video platform and the H5 case processing platform; the small program video platform is connected to the survey center through the surveyor video APP-end platform and the surveyor video PC-end platform, respectively. The present invention associates customer cases through short links, collects customer locations, and intercepts watermarked video images containing the customer's on-site latitude and longitude geographic location, so as to quickly, accurately, and correctly complete the case survey, reduce the labor consumption of the survey, and save costs; customers do not need to wait in situ, which improves the customer experience and saves the customer's time; through positioning and watermark video screenshot photos, accurate and true collection of case information is achieved.

Description

Technical Field

[0001] The present invention belongs to the technical field of automobile insurance investigation, and in particular to a rapid video investigation and damage assessment system based on a mobile terminal. Background Art

[0002] At present, the number of cars in my country is showing an accelerated growth trend, and the auto insurance industry is also developing rapidly. The traditional method of auto insurance survey and loss assessment is mainly that the insured waits at the scene, and when the surveyor arrives at the scene, he assesses the situation on the scene. Once an accident occurs, the customer is anxious and emotionally unstable. Using this method wastes the customer's time and reduces the customer experience. Surveyors also need to arrive at the scene, which is also labor-intensive. Other methods include surveyors adding customer friends through WeChat or other communication software, viewing the scene through video, and capturing pictures, and then submitting these photos to their own company's system through computers or software. The transparency of this method needs to be improved, and it is impossible to accurately locate the customer's location on the scene. The customer may forge the location and scene, and the accuracy of the pictures cannot be guaranteed.

[0003] Nowadays, smart mobile terminals are becoming more and more popular, and drivers generally carry smart phones. Therefore, it is very necessary to invent a fast and efficient inspection system based on mobile terminals, so that customers can complete the inspection in just a few minutes. Summary of the invention

[0004] The purpose of the present invention is to provide a rapid video investigation and damage assessment system based on a mobile terminal, which associates customer cases through short links, collects customer locations, and captures watermarked video images containing the customer's on-site latitude and longitude geographic locations, so as to quickly and accurately complete the case investigation and solve the problems of low efficiency and high cost of existing motor insurance investigations.

[0005] In order to solve the above technical problems, the present invention is achieved through the following technical solutions:

[0006] The present invention is a rapid video investigation and damage assessment system based on a mobile terminal, comprising a reporting center, a dispatching center, an H5 video platform, an H5 case processing platform, a mini-program video platform, an investigation personnel video APP terminal platform, an investigation personnel video PC terminal platform, and an investigation center; the reporting center, the dispatching center, and the mini-program video platform are connected in sequence; the mini-program video platform is connected to the investigation center through the H5 video platform and the H5 case processing platform; the mini-program video platform is connected to the investigation center through the investigation personnel video APP terminal platform and the investigation personnel video PC terminal platform, respectively. The process of the video investigation and damage assessment system comprises the following steps:

[0007] Step S1: After the customer reports the case, the reporting center records the relevant information of the customer's report and associates it with the insurance or registration information of the reporter in the system, and transmits the relevant information to the dispatch center, which designates an investigation personnel based on the relevant information of the reporter;

[0008] Step S2: The surveyor reads the case information, the insurance or service-related information of the reporter, contacts the reporting client, and asks the client about the survey method he / she prefers;

[0009] Step S3: If the customer's survey method is to upload pictures via H5: the dispatch center sends the H5 short link to the reporting customer via SMS. The customer opens the H5 SMS link with a mobile device, and the user uploads the pictures according to relevant operations on the H5 page;

[0010] Step S4: If the customer's survey method is video survey: the call center sends a short video link to the customer via SMS. The customer chooses to open the video link with H5 or WeChat, and the link applies for positioning permission to determine the user's location;

[0011] Step S5: The surveyor connects to the video, communicates with the reporter, clicks the video program watermark screenshot function, captures the scene picture and sends it to the survey center;

[0012] Step S6: The investigation center receives the uploaded data and analyzes it to complete the case processing.

[0013] As a preferred technical solution, the hardware of the reporting center is composed of one or more servers, which are connected to one or more of the telecommunications, Unicom and mobile networks through network servers; the software of the reporting center includes a database that can record case-related information, software for operating the database and reading customer-related information, and a computer operating interface program for customer service personnel who answer the case to record the case.

[0014] As a preferred technical solution, the software of the dispatch center includes dispatch calculation logic, assigned survey personnel, dispatch logic and personnel corresponding database.

[0015] As a preferred technical solution, the surveyor video APP platform and the surveyor video PC platform both include video function and watermark screenshot function; the watermark screenshot function is used to take screenshots and write the latitude and longitude information and address information of the customer into the screenshot.

[0016] As a preferred technical solution, the survey center includes a customer operation interface for surveyors to query relevant case information, logic software for sorting and processing case information, and an interface program and logic software unit for sorting case-related materials for appraisers to conduct loss assessment and complete case processing.

[0017] As a preferred technical solution, in step S1, after the customer service staff answers the case, they record the case information in the computer operation interface program. After the information is submitted, the software of the reporting center records the relevant information into the database, and after associating the information with the customer information, it is transferred to the dispatch center. The dispatch center inquires about the surveyors with remaining time and assigns them to reasonable personnel based on the case situation and personnel experience.

[0018] As a preferred technical solution, in step S3, the H5 short link is associated with the specified token information, which is the same as the current token information of the case and is used to directly query the case information. The customer does not need to enter the case or customer information, but can complete the investigation by directly taking a photo and uploading it.

[0019] As a preferred technical solution, in step S5, when the customer is connected via video, the surveyor's survey mobile terminal will receive a notification. After clicking the notification, the surveyor's survey mobile terminal will be started to enter the video connection.

[0020] As a preferred technical solution, before the video is connected, the video program applies for positioning permission, watermarks the screenshot, and the screenshot function prints the located latitude and longitude map and address on the screenshot, and prints identity information on the relevant screenshot.

[0021] The present invention has the following beneficial effects:

[0022] (1) The present invention associates customer cases through short links, collects customer locations, and captures watermarked video images containing the customer's on-site latitude and longitude geographic location, so as to quickly and accurately complete the investigation of the case, reduce the labor consumption of the investigation, and save costs; the customer does not need to wait on the spot, which improves the customer experience and saves the customer's time; through positioning and watermarked video screenshot photos, the accurate and true collection of case information is achieved.

[0023] Of course, any product implementing the present invention does not necessarily need to achieve all of the advantages described above at the same time. BRIEF DESCRIPTION OF THE DRAWINGS

[0024] In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the accompanying drawings required for describing the embodiments will be briefly introduced below. Obviously, the accompanying drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other accompanying drawings can be obtained based on these accompanying drawings without paying creative work.

[0025] Figure 1 This is a schematic diagram of the structure of a mobile-based rapid video inspection and damage assessment system of the present invention;

[0026] Figure 2The present invention is a workflow diagram of a rapid video investigation and damage assessment system based on a mobile terminal. DETAILED DESCRIPTION

[0027] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0028] See also Figure 1 As shown, the present invention is a rapid video investigation and damage assessment system based on a mobile terminal, including a reporting center, a dispatching center, an H5 video platform, an H5 case processing platform, a mini-program video platform, an investigator video APP platform, an investigator video PC platform, and an investigation center; the reporting center, the dispatching center, and the mini-program video platform are connected in sequence; the mini-program video platform is connected to the investigation center through the H5 video platform and the H5 case processing platform; the mini-program video platform is connected to the investigation center through the investigator video APP platform and the investigator video PC platform respectively.

[0029] Among them, the hardware of the reporting center is composed of one or more servers, which are connected to one or more of the telecommunications, Unicom and mobile networks through a network server; the software of the reporting center includes a database that can record case-related information, software for operating the database and reading customer-related information, and a computer operation interface program for customer service personnel who answer the case to record the case. The software of the dispatch center includes dispatch calculation logic, assignment of surveyors, dispatch logic and personnel corresponding databases. The surveyor video APP platform and the surveyor video PC platform both include video functions and watermark screenshot functions; the watermark screenshot function is used to take screenshots and write the latitude and longitude information and address information of the customer into the screenshot. The survey center includes a customer operation interface for surveyors to query relevant case information, logic software for sorting and processing case information, and an interface program and logic software unit for sorting case-related materials for loss assessors to complete case processing.

[0030] See also Figure 2 As shown in the figure, the process of the video inspection and damage assessment system includes the following steps:

[0031] Step S1: After the customer reports the case, the reporting center records the relevant information of the customer's report and associates it with the insurance or registration information of the reporter in the system, and transmits the relevant information to the dispatch center, which designates an investigation personnel based on the relevant information of the reporter;

[0032] In step S1, after the customer service staff answers the case, they record the case information in the computer operation interface program. After the information is submitted, the software of the reporting center records the relevant information into the database, and after associating it with the customer information, it is transferred to the dispatch center. The dispatch center inquires about the surveyors with remaining time and assigns them to reasonable personnel based on the case situation and personnel experience.

[0033] Step S2: The surveyor reads the case information, the insurance or service-related information of the reporter, contacts the reporting client, and asks the client about the survey method he / she prefers. There are two specific survey methods: one is the H5 uploading picture mode, and the other is the video survey mode;

[0034] Step S3: If the customer's survey method is to upload pictures via H5: the dispatch center sends the H5 short link to the reporting customer via SMS. The customer opens the H5 SMS link with a mobile device, and the user uploads the pictures according to relevant operations on the H5 page;

[0035] In step S3, the H5 short link is associated with the specified token information, which is the same as the current token information of the case and is used to directly query the case information. The customer does not need to enter the case or customer information, but can complete the investigation by directly taking a photo and uploading it.

[0036] Step S4: If the customer's survey method is video survey: the call center sends a short video link to the customer via SMS. The customer chooses to open the video link with H5 or WeChat, and the link applies for positioning permission to determine the user's location;

[0037] Step S5: The surveyor connects to the video, communicates with the reporter, clicks the video program watermark screenshot function, captures the scene picture and sends it to the survey center;

[0038] In step S5, when the customer connects the video, the surveyor's surveyor's survey mobile terminal will receive a notification. After clicking the notification, the surveyor's survey mobile terminal will be started to enter the video connection. Before the video is connected, the video program applies for positioning permission and watermark screenshots. The screenshot function will print the located latitude and longitude maps and addresses on the screenshots, and print identity information on the relevant screenshots.

[0039] Step S6: The investigation center receives the uploaded data and analyzes it to complete the case processing.

[0040] If the user has survey experience, it is recommended to choose the H5 method of uploading pictures. The user knows how to take photos from the on-site angle and can directly upload the photos. If the user has no survey experience, he can choose video survey. By making a video call with the surveyor, the surveyor can guide the user to adjust the angle of the phone, and the surveyor can take screenshots and send them to the survey center.

[0041] This application document can be applied not only to the survey system of automobile insurance, but also to the on-site survey needs related to land and real estate.

[0042] It is worth noting that in the above system embodiment, the various units included are only divided according to functional logic, but are not limited to the above division, as long as the corresponding functions can be achieved; in addition, the specific names of the functional units are only for the convenience of distinguishing each other, and are not used to limit the scope of protection of the present invention.

[0043] In addition, those skilled in the art can understand that all or part of the steps in the above-mentioned embodiments can be completed by instructing related hardware through a program, and the corresponding program can be stored in a computer-readable storage medium.

[0044] The preferred embodiments of the present invention disclosed above are only used to help illustrate the present invention. The preferred embodiments do not describe all the details in detail, nor do they limit the invention to the specific implementation methods described. Obviously, many modifications and changes can be made according to the content of this specification. This specification selects and specifically describes these embodiments in order to better explain the principles and practical applications of the present invention, so that those skilled in the art can understand and use the present invention well. The present invention is limited only by the claims and their full scope and equivalents.

Claims

1. A mobile-based rapid video survey and damage assessment system, comprising a reporting center, a dispatching center, an H5 video platform, an H5 case handling platform, a mini-program video platform, a surveyor video APP platform, a surveyor video PC platform, and a survey center; the reporting center, the dispatching center, and the mini-program video platform are connected in sequence; the mini-program video platform is connected to the survey center through the surveyor video APP platform and the surveyor video PC platform, respectively, and is characterized in that: The process of the video inspection and damage assessment system includes the following steps: Step S1: After the customer reports the case, the reporting center records the case information reported by the customer and associates the customer information of the reporting customer in the system, including insurance or registration information, and transmits the case information and customer information to the dispatch center, which designates an investigator based on the case information and customer information; Step S2: The surveyor reads the case information and the client information, contacts the client who reported the case, and asks the client what survey method he / she is interested in; Step S3: If the customer intends to use H5 to upload pictures for the survey method: the dispatch center sends the H5 short link to the customer via SMS. The customer opens the H5 SMS link with a mobile device, and the user uploads pictures on the H5 page according to relevant operations; Step S4: If the customer intends to use video survey as the survey method: the dispatch center sends the video short link to the customer via SMS, and the customer chooses to open the video link with H5 or WeChat, and the link applies for positioning permission to determine the user's location; Step S5: During the video survey, the surveyor connects the video and communicates with the reporting client, clicks the watermark screenshot function of the video program, captures the scene picture and uploads it to the survey center, wherein the watermark screenshot function writes the latitude and longitude information of the located client into the captured scene picture; Step S6: The investigation center receives the uploaded data and analyzes it to complete the case processing.

2. According to the mobile terminal-based rapid video investigation and damage assessment system of claim 1, it is characterized in that: The hardware of the reporting center is composed of one or more servers, which are connected to one or more of the telecommunications, Unicom and mobile networks through network servers; the software of the reporting center includes a database that can record case information, software for operating the database and reading customer information, and a computer operating interface program for customer service personnel who answer the cases to record case information.

3. According to the mobile terminal-based rapid video investigation and damage assessment system of claim 1, it is characterized in that: The surveyor video APP platform and the surveyor video PC platform both include video function and watermark screenshot function.

4. According to the mobile terminal-based rapid video investigation and damage assessment system of claim 1, it is characterized in that: The survey center includes a customer operation interface for surveyors to query case-related information, logic software for collating and processing case information, and an interface program and logic software unit for collating case-related materials for loss assessors to conduct loss assessment.

5. According to the mobile terminal-based rapid video investigation and damage assessment system of claim 1, it is characterized in that: In step S1, after the customer service staff answers the case, they record the case information in the computer operation interface program. After the case information is submitted, the software of the reporting center records the case information in the database, associates it with the customer information, and then transfers it to the dispatch center. The dispatch center inquires about the surveyors with remaining time and allocates reasonable personnel according to the case situation and personnel experience.

6. According to the mobile terminal-based rapid video investigation and damage assessment system of claim 1, it is characterized in that: In step S3, the H5 short link is associated with the specified token information, which is the same as the current token information of the case and is used to directly query the case information. The customer does not need to enter the case or customer information, but can complete the investigation by directly taking a photo and uploading it.

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