Media Data Adjustment Method, Apparatus, Device, and Medium

Abstract

The present invention relates to a method, apparatus, device and medium for adjusting media data. The present invention obtains the identity recognition information of a target user, so as to determine the age information of the target user based on the obtained identity recognition information of the target user, and then determine the user group to which the target user belongs based on the age information of the target user. Furthermore, when the target user belongs to a set user group and the current scenario meets the first set condition, the media data of the media device used to provide services for the target user is adjusted, so that the media data of the media device can meet the usage requirements of the target user, thereby improving the user experience.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular, to a method, device, equipment and medium for adjusting media data. Background Art

[0002] With the continuous aggravation of the aging of the population, the proportion of the elderly population in the total population is getting larger and larger. These elderly customers have rich financial needs and hold relatively substantial financial resources, and have gradually become one of the main service targets of the financial industry.

[0003] Due to the habits of elderly customers, the handling of financial services is mainly completed through offline channels. However, with the growth of age, the functions of various parts of the human body decline. The most intuitive manifestation is that the eyesight and hearing of elderly customers have dropped significantly. Therefore, there is an urgent need for a method to meet the offline handling needs of elderly customers for financial services. Summary of the Invention

[0004] The present invention provides a method, device, equipment and medium for adjusting media data to solve the deficiencies in the related technologies.

[0005] According to the first aspect of the embodiments of the present invention, a method for adjusting media data is provided, which is applied to a computing device. The method includes:

[0006] Obtain the identity identification information of a target user;

[0007] Based on the identity identification information of the target user, determine the age information of the target user;

[0008] Based on the age information of the target user, determine the user group to which the target user belongs;

[0009] When the target user belongs to a set user group and the current scenario meets the first set condition, adjust the media data of the media device used to provide services for the target user.

[0010] In some embodiments, the identity identification information is the face image of the target user, or the identity device information is obtained based on the identity document of the target user;

[0011] Obtaining the identity identification information of the target user includes any one of the following:

[0012] When the target user arrives at the set area, obtain the face image of the target user through the camera located in the set area as the identity identification information of the target user;

[0013] When the target user uses the identity document to take a number on the number-taking device, obtain the identity identification information of the target user based on the identity document.

[0014] In some embodiments, the identity recognition information is a face image of the target user, or the identity device information is obtained based on the identity document of the target user;

[0015] Based on the identity recognition information of the target user, determining the age information of the target user includes any one of the following:

[0016] Based on the face image that is the identity recognition information of the target user, determining the age information of the target user;

[0017] Determining the age information of the target user according to the identity recognition information obtained based on the identity document of the target user.

[0018] In some embodiments, based on the face image that is the identity recognition information of the target user, determining the age information of the target user includes:

[0019] Based on the face image of the target user, determining the age information of the target user through a face recognition model.

[0020] In some embodiments, determining the age information of the target user according to the identity recognition information obtained based on the identity document of the target user includes:

[0021] Obtaining the age information of the target user from the identity recognition information obtained based on the identity document of the target user.

[0022] In some embodiments, when the identity recognition information is a face image of the target user, the first set condition is that the target user arrives at the set area; when the identity recognition information is obtained based on the identity document of the target user, the first set condition is the queuing order obtained when the target user uses the identity document to queue on the queuing device.

[0023] In some embodiments, the media device includes a display device and / or an audio playback device;

[0024] When the target user belongs to the set user group and the current scenario meets the first set condition, adjusting the media data of the media device for providing services to the target user includes at least one of the following:

[0025] When the target user belongs to the set user group and the current scenario meets the first set condition, sending a font adjustment instruction to the display device, where the font adjustment instruction is used to instruct the display device to adjust the displayed font size;

[0026] When the target user belongs to the set user group and the current scenario meets the first set condition, sending a volume adjustment instruction to the audio playback device, where the volume adjustment instruction is used to instruct the audio playback device to adjust the volume size.

[0027] In some embodiments, after adjusting the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets the first set condition, the method further includes:

[0028] Obtain a face image of the target user in real time through a camera located in the set area;

[0029] Based on the obtained face image, perform expression and action detection. When it is detected that the expression and action of the target user meet the second set condition, continue to adjust the media data of the media device for providing services to the target user.

[0030] In some embodiments, after continuing to adjust the media data of the media device for providing services to the target user when it is detected that the expression and action of the target user meet the second set condition, the method further includes:

[0031] Based on the face image obtained in real time, continue to perform expression and action detection. When it is detected that the expression and action of the target user no longer meet the second set condition, stop adjusting the media data of the media device for providing services to the target user.

[0032] In some embodiments, after adjusting the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets the first set condition, the method further includes:

[0033] In response to receiving a voice adjustment instruction, continue to adjust the media data of the media device for providing services to the target user according to the indication of the voice adjustment instruction.

[0034] In some embodiments, the media device includes a display device;

[0035] In some embodiments, after adjusting the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets the first set condition, the method further includes:

[0036] In response to a font adjustment operation in the target area of the display device, continue to adjust the font size displayed in the target area according to the indication of the font adjustment operation.

[0037] In some embodiments, the media device includes an audio playback device;

[0038] Adjusting the media data of the media device for providing services to the target user includes:

[0039] Perform environmental noise detection on the current scene to obtain the noise decibel value of the current scene;

[0040] Based on the noise decibel value, the playback volume of the audio playback device is adjusted.

[0041] In some embodiments, when the media device is integrated in the self-service device, when the target user belongs to the set user group and the current scenario satisfies the first set condition, after adjusting the media data of the media device used to provide services for the target user, the method further includes:

[0042] When the touch operation on the self-service device satisfies the third set condition within the preset time period, the media data of the media device used to provide services to the target user continues to be adjusted.

[0043] In some embodiments, a call function button is provided on the self-service device;

[0044] The method further includes:

[0045] In response to a triggering operation on a call function button, a first prompt message is sent to a target terminal, where the first prompt message is used to prompt that media data of a media device needs to be further adjusted.

[0046] In some embodiments, the media device includes a display device and / or an audio playback device;

[0047] When the target user belongs to a set user group and the current scenario satisfies a first set condition, after adjusting the media data of a media device used to provide services for the target user, the method further includes:

[0048] In response to a confirmation instruction of the target user, performing keyword detection on the content displayed by the display device;

[0049] According to the keyword detection results, voice prompts are given through the audio playback device based on the content displayed by the display device.

[0050] In some embodiments, according to the keyword detection result, a voice prompt is given by the audio playback device based on the content displayed by the display device, including any of the following:

[0051] When the keyword detection result indicates that the set keyword exists in the content displayed by the display device, the second prompt information is played through the audio playback device, and the second prompt information is used to prompt the target user to reconfirm the content displayed by the display device;

[0052] When the keyword detection result indicates that the set keyword does not exist in the content displayed by the display device, the content displayed by the display device is played by voice through the audio playback device.

[0053] In some embodiments, the media device is used to provide financial service handling for a target user.

[0054] According to a second aspect of the embodiments of the present invention, there is provided a media data adjustment device, which is applied to a computing device. The device includes:

[0055] An acquisition module, configured to acquire identity identification information of the target user;

[0056] A first determination module, configured to determine the age information of the target user based on the identity identification information of the target user;

[0057] A second determination module, configured to determine the user group to which the target user belongs based on the age information of the target user;

[0058] An adjustment module, configured to adjust the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets a first set condition.

[0059] In some embodiments, the identity identification information is a face image of the target user, or the identity device information is obtained based on the identity document of the target user;

[0060] When the acquisition module is used to acquire the identity identification information of the target user, it is used for any one of the following:

[0061] When the target user arrives at a set area, obtain a face image of the target user through a camera located in the set area as the identity identification information of the target user;

[0062] When the target user uses an identity document to take a number on a number-taking device, acquire the identity identification information of the target user based on the identity document.

[0063] In some embodiments, the identity identification information is a face image of the target user, or the identity device information is obtained based on the identity document of the target user;

[0064] When the first determination module is used to determine the age information of the target user based on the identity identification information of the target user, it is used for any one of the following:

[0065] Determine the age information of the target user based on the face image that is the identity identification information of the target user;

[0066] Determine the age information of the target user according to the identity identification information obtained based on the identity document of the target user.

[0067] In some embodiments, when the first determination module is used to determine the age information of a target user based on a face image that is the identity recognition information of the target user, it is used for:

[0068] Based on the face image of the target user, determine the age information of the target user through a face recognition model.

[0069] In some embodiments, when the first determination module is used to determine the age information of a target user according to the identity recognition information obtained based on the identity document of the target user, it is used for:

[0070] Obtain the age information of the target user from the identity recognition information obtained based on the identity document of the target user.

[0071] In some embodiments, when the identity recognition information is the face image of the target user, the first set condition is that the target user arrives at the set area; when the identity recognition information is obtained based on the identity document of the target user, the first set condition is the queuing order obtained when the target user uses the identity document to queue on the queuing device.

[0072] In some embodiments, the media device includes a display device and / or an audio playback device;

[0073] When the adjustment module is used to adjust the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scene meets the first set condition, it is used for at least one of the following:

[0074] When the target user belongs to a set user group and the current scene meets the first set condition, send a font adjustment instruction to the display device, and the font adjustment instruction is used to instruct the display device to adjust the displayed font size;

[0075] When the target user belongs to a set user group and the current scene meets the first set condition, send a volume adjustment instruction to the audio playback device, and the volume adjustment instruction is used to instruct the audio playback device to adjust the volume size.

[0076] In some embodiments, the acquisition module is further used to obtain the face image of the target user in real time through a camera located in the set area;

[0077] The device further includes:

[0078] The first detection module is used to perform expression and action detection based on the obtained face image;

[0079] The adjustment module is further configured to continue to adjust the media data of the media device for providing services to the target user when it is detected that the facial expression actions of the target user meet the second set condition.

[0080] In some embodiments, the first detection module is further configured to continue to perform facial expression action detection based on the real-time acquired face image;

[0081] The adjustment module is further configured to stop adjusting the media data of the media device for providing services to the target user when it is detected that the facial expression actions of the target user no longer meet the second set condition.

[0082] In some embodiments, the adjustment module is further configured to, in response to receiving a voice adjustment instruction, continue to adjust the media data of the media device for providing services to the target user according to the indication of the voice adjustment instruction.

[0083] In some embodiments, the media device includes a display device;

[0084] The adjustment module is further configured to, in response to a font adjustment operation in the target area of the display device, continue to adjust the font size displayed in the target area according to the indication of the font adjustment operation.

[0085] In some embodiments, the media device includes an audio playback device;

[0086] When the adjustment module is used to adjust the media data of the media device for providing services to the target user, it is configured to:

[0087] Detect the ambient noise of the current scene to obtain the noise decibel value of the current scene;

[0088] Adjust the playback volume of the audio playback device based on the noise decibel value.

[0089] In some embodiments, when the media device is integrated in a self-service device, the adjustment module is further configured to continue to adjust the media data of the media device for providing services to the target user when the touch operations on the self-service device meet the third set condition within a preset duration.

[0090] In some embodiments, a call function button is provided on the self-service device;

[0091] The device further includes:

[0092] A sending module, configured to send a first prompt message to the target terminal in response to a trigger operation on the call function button, where the first prompt message is used to prompt that the media data of the media device needs to be continued to be adjusted.

[0093] In some embodiments, the media device includes a display device and / or an audio playback device;

[0094] The device further includes:

[0095] A second detection module, configured to perform keyword detection on the content displayed on the display device in response to a confirmation instruction of a target user;

[0096] A voice playback module, configured to perform a voice prompt based on the content displayed on the display device through the audio playback device according to the keyword detection result.

[0097] In some embodiments, when the voice playback module is configured to perform a voice prompt based on the content displayed on the display device through the audio playback device according to the keyword detection result, it is used for any one of the following:

[0098] In the case where the keyword detection result indicates that a set keyword exists in the content displayed on the display device, play a second prompt message through the audio playback device, and the second prompt message is used to prompt the target user to reconfirm the content displayed on the display device;

[0099] In the case where the keyword detection result indicates that no set keyword exists in the content displayed on the display device, perform voice playback of the content displayed on the display device through the audio playback device.

[0100] In some embodiments, the media device is used to provide financial service handling for a target user.

[0101] According to a third aspect of the embodiments of the present invention, there is provided a computing device, which includes a memory, a processor, and a computer program stored on the memory and executable on the processor. Wherein, when the processor executes the computer program, the operations performed by the media data adjustment method provided in the above first aspect and any one of the embodiments of the first aspect are implemented.

[0102] According to a fourth aspect of the embodiments of the present invention, there is provided a computer-readable storage medium, on which a program is stored. When the program is executed by a processor, the operations performed by the media data adjustment method provided in the above first aspect and any one of the embodiments of the first aspect are implemented.

[0103] According to a fifth aspect of the embodiments of the present invention, there is provided a computer program product, which includes a computer program. When the computer program is executed by a processor, the operations performed by the media data adjustment method provided in the above first aspect and any one of the embodiments of the first aspect are implemented.

[0104] As can be seen from the above embodiments, the present invention obtains the identity recognition information of the target user, so as to determine the age information of the target user based on the obtained identity recognition information of the target user, and then determine the user group to which the target user belongs based on the age information of the target user. Furthermore, when the target user belongs to the set user group and the current scenario meets the first set condition, the media data of the media device used to provide services for the target user is adjusted, so that the media data of the media device can meet the usage requirements of the target user, thereby improving the user experience.

[0105] It should be understood that the above general description and the following detailed description are only exemplary and explanatory, and cannot limit the present invention. BRIEF DESCRIPTION OF THE DRAWINGS

[0106] The accompanying drawings herein are incorporated into the specification and constitute a part of this specification, showing embodiments consistent with the present invention and used together with the specification to explain the principles of the present invention.

[0107] Figure 1 It is a schematic diagram of the implementation environment of a media data adjustment method shown according to an embodiment of the present invention.

[0108] Figure 2 It is a schematic diagram of the implementation environment of another media data adjustment method shown according to an embodiment of the present invention.

[0109] Figure 3 It is a flowchart of a media data adjustment method shown according to an embodiment of the present invention.

[0110] Figure 4 It is a flowchart of a media data adjustment process shown according to an embodiment of the present invention.

[0111] Figure 5 It is a flowchart of a media data adjustment process shown according to an embodiment of the present invention.

[0112] Figure 6 It is a brief flowchart of a media data adjustment method shown according to an embodiment of the present invention.

[0113] Figure 7 It is a flowchart of a media data adjustment process shown according to an embodiment of the present invention.

[0114] Figure 8 It is a block diagram of a media data adjustment device shown according to an embodiment of the present invention.

[0115] Figure 9 It is a schematic structural diagram of a computing device provided according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0116] Exemplary embodiments will be described in detail herein, and examples thereof are shown in the accompanying drawings. When the following description refers to the accompanying drawings, unless otherwise indicated, the same numbers in different drawings represent the same or similar elements. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present invention. On the contrary, they are merely examples of devices and methods consistent with some aspects of the present invention as detailed in the appended claims.

[0117] The present invention provides a method for adjusting media data to adjust the media data of a media device used to provide services to users. The method for adjusting media data provided by the present invention can be used in the financial industry to adjust the media data of a media device used to provide financial service handling services to users, that is, the media device can be used to provide financial service handling services to target users.

[0118] For example, the method for adjusting media data provided by the present invention can be used in the scenario of handling offline channel services in a bank. Optionally, the method for adjusting media data provided by the present invention can also be used in other scenarios, and the present invention does not limit the actual application scenarios.

[0119] The above method for adjusting media data can be executed by a computing device, and the computing device can be a single server, multiple servers, a server cluster, a cloud computing platform, an edge computing box, etc. The present invention does not limit the number and type of devices of the computing device.

[0120] After introducing the application scenarios of the present invention, the implementation environment of the present invention will be introduced below. Refer to Figure 1 , Figure 1 is a schematic diagram of the implementation environment of a method for adjusting media data shown according to an embodiment of the present invention. As Figure 1 shown, the implementation environment includes: a computing device 101 and a media device 102.

[0121] The computing device 101 can be a single server, multiple servers, a server cluster, a cloud computing platform, an edge computing box, etc. The media device 102 can include a display device, an audio playback device, etc., or the media device 102 can also be a terminal device at least integrated with a display device and an audio playback device, such as a combination of a counter display terminal and a counter intercom device. The computing device 101 and the media device 102 can communicate with each other in a wired or wireless manner, so that the computing device 101 can adjust the media data of the media device 102 through the method for adjusting media data provided by the present invention. The present invention does not limit the specific communication method used.

[0122] Optionally, the implementation environment of the present invention can also include more devices. Refer to Figure 2 , Figure 2FIG. 0 is a schematic diagram of an implementation environment of another media data adjustment method according to an embodiment of the present invention, as Figure 2 shown, the implementation environment includes: a computing device 201, a media device 202, and a target terminal 203.

[0123] The computing device 201 can be a server, multiple servers, a server cluster, a cloud computing platform, an edge computing box, etc. The media device 202 can include a display device, an audio playback device, etc. Alternatively, the media device 202 can also be a terminal device at least integrated with a display device and an audio playback device, such as a self-service device. The target terminal 203 can be a smart phone, a laptop computer, a tablet computer, a smart watch, etc.

[0124] Communication can be carried out between the computing device 201 and the media device 202, between the computing device 201 and the target terminal 203, and between the media device 202 and the target terminal 203 in a wired or wireless manner, so that the computing device 201 can directly adjust the media data of the media device 202 through the media data adjustment method provided by the present invention. Alternatively, the computing device 201 can control the target terminal 203 to adjust the media data of the media device 202 through the media data adjustment method provided by the present invention. The present invention does not limit the specific communication method used.

[0125] After introducing the application scenario and implementation environment of the present invention, the media data adjustment method provided by the present invention will be introduced below.

[0126] Refer to Figure 3 , Figure 3 FIG. 18 is a flowchart of a media data adjustment method according to an embodiment of the present invention, which is applied to a computing device. The method may include:

[0127] Step 301, obtain the identity identification information of the target user.

[0128] Wherein, the target user can be any user who conducts business through the media device, and the identity identification information of the target user can be used to identify the identity of the user.

[0129] Step 302, determine the age information of the target user based on the identity identification information of the target user;

[0130] Step 303, determine the user group to which the target user belongs based on the age information of the target user.

[0131] Step 304, when the target user belongs to a set user group and the current scenario meets the first set condition, adjust the media data of the media device used to provide services for the target user.

[0132] The present invention obtains the identity identification information of a target user, so as to determine the age information of the target user based on the obtained identity identification information of the target user, and then determine the user group to which the target user belongs based on the age information of the target user. Furthermore, when the target user belongs to a set user group and the current scenario meets the first set condition, the media data of the media device used to provide services for the target user is adjusted, so that the media data of the media device can meet the usage requirements of the target user, thereby improving the user experience.

[0133] After introducing the basic implementation process of the present invention, the following introduces various optional embodiments of the present invention.

[0134] In some embodiments, the identity identification information of the target user may be the face image of the target user, or the identity identification information of the target user may also be obtained based on the identity document of the target user (such as ID card, passport, bank card, etc.). Optionally, the identity identification information of the target user may also be other types of information or obtained based on other content, and the present invention does not limit this.

[0135] The following takes the identity identification information of the target user being the face image of the target user and the identity identification information of the target user being obtained based on the identity document of the target user as examples to illustrate the media data adjustment method provided by the present invention.

[0136] First, taking the identity identification information of the target user being the face image of the target user as an example, for step 301, the acquisition of the identity identification information of the target user can be achieved in the following manner:

[0137] In a possible implementation manner, when the target user arrives at the set area, the face image of the target user is obtained through a camera located in the set area as the identity identification information of the target user.

[0138] Among them, the set area may be a circular area of a set size in front of the bank counter. Optionally, the set area may also be other types of areas, and the present invention does not limit the specific type of the set area.

[0139] It should be noted that cameras can be set in the set area for collecting images in the set area. In addition, the cameras set in the set area can communicate with the computing device in a wired or wireless manner, so that after collecting the images in the set area, the collected images can be sent to the computing device.

[0140] When the target user arrives at the set area, the camera located within the set area can capture the face image of the target user, and then send the captured face image to the computing device, so that the computing device can obtain the face image of the target user. The face image obtained through the above process can be used as the identity recognition information of the target user.

[0141] Based on the identity recognition information obtained through the above process, the determination of the user group to which the target user belongs can be achieved through steps 302 to 303.

[0142] In some embodiments, when the identity recognition information of the target user is the face image of the target user, for step 302, when determining the age information of the target user based on the identity recognition information of the target user, it can be achieved in the following way:

[0143] When the identity recognition information of the target user is the face image of the target user, the age information of the target user can be determined based on the face image of the target user.

[0144] In a possible implementation, the age information of the target user can be determined based on the face image of the target user through a face recognition model.

[0145] When determining the age information of the target user through the face recognition model, the face image of the target user can be input into the face recognition model, and the input face image can be processed to output the age information of the target user.

[0146] Among them, the face recognition model can be a feed-forward (Back Propagation) neural network. Optionally, the face recognition model can also be other types of deep learning networks. The present invention does not limit the specific type of the face recognition model.

[0147] The above is only an exemplary way to determine the age information of the target user based on the face image. In more possible implementation ways, other ways can also be used to determine the age information of the target user based on the face image. The present invention does not limit which specific way to adopt.

[0148] After determining the age information of the target user through the above process, the determination of the user group to which the user belongs can be achieved based on the age information of the target user.

[0149] In some embodiments, for step 303, when determining the user group to which the target user belongs based on the age information of the target user, different user groups corresponding to different age information can be preset. For example, being older than 60 years old corresponds to elderly users. Therefore, in step 303, the determination of the user group to which the user belongs can be achieved based on the determined age information.

[0150] After determining the user group to which the target user belongs through the above process, the media data can be adjusted based on the determined result. That is, through step 304, when the target user belongs to the set user group and the current scenario meets the first set condition, the media data of the media device used to provide services for the target user can be adjusted.

[0151] Among them, the set user group can be elderly users, that is, the user group composed of users over 60 years old. The first set condition can be that the target user arrives at the set area.

[0152] That is, the above step 304 can be implemented as: when the target user belongs to elderly users and the target user has arrived at the set area in the current scenario, the media data of the media device used to provide services for the target user can be adjusted.

[0153] Among them, the media device can include a display device and / or an audio playback device. Optionally, the media device can also include other types of devices. The present invention does not limit the specific device type of the media device.

[0154] Taking the media device including at least one of a display device and an audio playback device as an example, for step 304, when the target user belongs to the set user group and the current scenario meets the first set condition, adjusting the media data of the media device used to provide services for the target user includes at least one of the following implementation methods:

[0155] In a possible implementation method, when the target user belongs to the set user group and the current scenario meets the first set condition, a font adjustment instruction is sent to the display device, and the font adjustment instruction is used to instruct the display device to adjust the font size of the displayed content.

[0156] After receiving the font adjustment instruction, the display device can, in response to the font adjustment instruction, adjust the font size of the displayed content in the visual interface of the display device. For example, the font size of the displayed content in the visual interface of the display device can be adjusted to a set size to achieve magnification of the displayed font.

[0157] Taking the display device being equipped with a Windows operating system or an Android operating system as an example, the display device can adjust the font size to a pre-set font size value to achieve a comfortable viewing effect.

[0158] By adjusting the size of the font displayed on the display device, the magnification of the displayed font can be achieved, which is convenient for elderly users to read.

[0159] It should be noted that the content displayed on the display device can be preset content. Taking the display device at the bank counter as an example, the bank teller can send the content to be displayed to the display device through its corresponding terminal device. The display device can receive the content sent by the terminal device and then display the received content through the visual interface.

[0160] Alternatively, the display device can also use Optical Character Recognition (OCR) to display the paper-based content on the visual interface of the display device. For example, the image of the paper-based content can be collected by a camera located in the set area and then sent to the computing device. The computing device can use OCR recognition technology to recognize the text of the paper-based content and then send the recognized text to the display device. The display device can receive the text sent by the computing device and then display the received text through the visual interface.

[0161] Through OCR recognition technology, text display can be achieved through the visual interface of the display device, which can realize the electronic display of paper-based content and can also realize the enlarged display of paper-based content, facilitating users to read and write.

[0162] Through the above two methods, the media data adjustment method provided by the present invention can be used in both the paperless scenario and the paper-based scenario of the offline counter. Among them, the paperless scenario of the offline counter means that all traditional paper documents such as various business application forms, receipts, vouchers, risk warning letters, and agreements at the bank counter are all digitized, realizing electronic form filling, automatic form filling, electronic confirmation, and electronic signature, completely eliminating paper documents.

[0163] In another possible implementation manner, when the target user belongs to the set user group and the current scenario meets the first set condition, a volume adjustment instruction is sent to the audio playback device, and the volume adjustment instruction is used to instruct the audio playback device to adjust the volume size.

[0164] After receiving the volume adjustment instruction, the audio playback device can respond to the volume adjustment instruction and adjust the playback volume of the audio playback device. For example, the playback volume of the audio playback device can be adjusted to a set size to increase the playback volume of the audio playback device.

[0165] Taking the audio playback device equipped with the Windows operating system or the Android operating system as an example, the audio playback device can adjust the property of the audio manager (that is, the volume size) to a pre-set volume size value to achieve a comfortable listening effect.

[0166] Optionally, when adjusting the playback volume of an audio playback device for providing services to a target user, it can be achieved in the following way:

[0167] Detect the ambient noise of the current scene to obtain the noise decibel value of the current scene; based on the noise decibel value, adjust the playback volume of the audio playback device.

[0168] For example, the audio playback device can detect the ambient noise of the current scene to obtain the noise decibel value of the current scene, and then the audio playback device can send the detected noise decibel value to the computing device, so that the computing device can, based on the received noise decibel value, when the noise decibel value is greater than the set decibel threshold, adjust the playback volume of the audio playback device to the first set value, and when the noise decibel value is less than or equal to the set decibel threshold, adjust the playback volume of the audio playback device to the second set value. Among them, the set decibel threshold can be any decibel value, and the first set value and the second set value can also be any values, as long as the first set value is greater than the second set value.

[0169] By adjusting the playback volume of the audio playback device, it is possible to increase the playback volume of the audio playback device to facilitate the elderly user to listen to the voice broadcast of the audio playback device. In addition, by combining the external ambient noise situation to adjust the playback volume, the volume adjustment result can be made more in line with the current actual environment, thereby improving the volume adjustment effect.

[0170] It should be noted that the audio playback device can be used to perform voice playback on the content displayed by the display device, and some sensitive information may be involved in the content displayed by the display device, which is not suitable for voice broadcast. Therefore, before the audio playback device performs voice playback on the content displayed by the display device, a keyword detection request can be sent to the computing device. The keyword detection request can carry the content displayed in the display device. In response to receiving the keyword detection request, the computing device can perform keyword detection on the content displayed by the display device to obtain a keyword detection result. The keyword detection result can indicate whether there is a set keyword in the content displayed by the display device, so that when the keyword detection result indicates that there is no set keyword in the content displayed by the display device, the audio playback device can perform voice playback on the content displayed by the display device. Among them, the set keyword can be some sensitive words set in advance, such as words related to personal information, words related to specific amounts, etc.

[0171] In a possible implementation, when detecting keywords in the content displayed on a display device, the content displayed on the display device can be input into a keyword detection model in text form, and the keyword detection model processes the input text to obtain a keyword detection result.

[0172] Optionally, the keyword detection model can be a Convolutional Neural Network (CNN), or the keyword detection model can also be other types of models. The present invention does not limit the specific type of the keyword detection model.

[0173] In addition, it should be noted that the above is only an exemplary way to perform keyword detection. In more possible implementations, other methods can also be used to perform keyword detection, and the present invention does not limit which specific method to use.

[0174] Through the above process, the content displayed on the display device can be played for the user in voice only when there are no sensitive words in the content displayed on the display device, without the user having to read it themselves. Moreover, it can avoid the leakage of some information involving user privacy and ensure the security of the business handling process.

[0175] The process flow of the media data adjustment process provided in the above embodiment can be referred to Figure 4 , Figure 4 is a flowchart of a media data adjustment process shown according to an embodiment of the present invention. As Figure 4 shown, when the target user arrives at the set area, face image collection can be performed, and based on the collected face image, the extraction of the user's age information can be realized, so as to determine whether the target user is an elderly user according to the age information. When the target user is an elderly user, the media device can adaptively adjust the media data (including the audio playback device automatically adjusting the volume and the display device magnifying the font display) to adapt to the current environmental scene, so as to provide the business handling function of the elderly-friendly service for the elderly user.

[0176] The above process takes the face image of the target user as the identity recognition information of the target user as an example to illustrate the media data adjustment method provided by the present invention. Next, taking the identity recognition information of the target user obtained based on the identity document of the target user as an example, the media data adjustment method provided by the present invention will be described.

[0177] When the identity recognition information of the target user is obtained based on the identity document of the target user, for step 301, the acquisition of the identity recognition information of the target user can be achieved through the following method:

[0178] When the target user uses an identity document to take a queue number on a queue number device, based on the identity document, obtain the identity information of the target user.

[0179] Among them, the identity document can be an ID card, a passport, a bank card, etc. Optionally, the identity document can also be other types of documents. The present invention does not limit the specific type of the identity document.

[0180] Taking the application of the media data adjustment method of the present invention in a bank as an example, when the target user enters the bank to handle business, the target user will first use an identity document to take a queue number on a queue number device (such as a self-service queue number device or a queue number device at a manual queue number window, etc.). At this time, the queue number device can obtain the information corresponding to the identity document (such as name, age, residential address, ID number, etc.) as the identity information of the target user, and the queue number device can communicate with the computing device in a wired or wireless manner. Therefore, the queue number device can send the obtained identity information of the target user to the computing device so that the computing device can obtain the identity information of the target user.

[0181] Based on the identity information obtained through the above process, the determination of the user group to which the target user belongs can be realized through steps 302 to 303.

[0182] In some embodiments, when the identity information of the target user is obtained based on the identity document of the target user, for step 302, when determining the age information of the target user based on the identity information of the target user, it can be realized in the following manner:

[0183] Determine the age information of the target user according to the identity information obtained based on the identity document of the target user.

[0184] It should be noted that since the identity information obtained based on the identity document of the target user includes various types of information, and among these various types of information includes age information. Therefore, when determining the age information of the target user according to the identity information obtained based on the identity document of the target user, the age information of the target user can be directly obtained from the identity information obtained based on the identity document of the target user, and thus the age information of the target user can be obtained.

[0185] After determining the age information of the target user through the above process, the determination of the user group to which the user belongs can be realized based on the age information of the target user.

[0186] When the identity identification information of the target user is obtained based on the identity document of the target user, for step 303, when determining the user group to which the target user belongs based on the age information of the target user, the introduction of step 303 can refer to the introduction of step 303 when the identity identification information of the target user is a face image, which will not be elaborated here.

[0187] After determining the user group to which the target user belongs through the above process, the media data can be adjusted based on the determined result. That is, through step 304, when the target user belongs to the set user group and the current scenario meets the first set condition, the media data of the media device used to provide services for the target user can be adjusted.

[0188] Among them, the first set condition can be the queuing order obtained by the target user using the identity document to queue on the queuing device.

[0189] That is, the above step 304 can be implemented as: when the target user belongs to the elderly user group and the number called in the current scenario is the queuing number obtained by the target user using the identity document to queue on the queuing device, the media data of the media device used to provide services for the target user can be adjusted.

[0190] It should be noted that when the queuing order obtained by the target user using the identity document to queue on the queuing device is reached, the computing device can directly send a service handling instruction to the corresponding media device, so that the media device can process the media data in response to receiving the service handling instruction. For example, the display device can display the text content involved in the service handling process on the visual interface in response to receiving the service handling instruction, and the audio playback device can play the corresponding voice of the service handling process in response to receiving the service handling instruction.

[0191] When the identity identification information of the target user is obtained based on the identity document of the target user, the introduction of the specific implementation process of step 304 can refer to the introduction of step 304 when the identity identification information of the target user is a face image, which will not be elaborated here either.

[0192] The process flow of the media data adjustment process provided in the above embodiment can be referred to Figure 5 , Figure 5 is a flowchart of a media data adjustment process shown according to an embodiment of the present invention, as Figure 5As shown, the target user can swipe their ID card to take a queue number, so that the computing device can obtain the age information of the target user based on the ID card, and then determine whether the target user is an elderly user according to the age information, and synchronize the judgment result to the business handling scenario. So that in the case where the target user is an elderly user and the business handling scenario calls the number for the target user to handle the business, the media device can adaptively adjust the media data (including the audio playback device automatically adjusting the volume and the display device enlarging the font size) to adapt to the current environmental scenario, so as to provide the business handling function of elderly-friendly services for elderly users.

[0193] The flow of the media data adjustment method provided by each of the above embodiments can be seen in Figure 6 , Figure 6 is a brief flowchart of a media data adjustment method shown according to an embodiment of the present invention. As Figure 6 shown, the computing device can obtain the identity identification information of the target user, and then determine the user group to which the target user belongs based on the obtained identity identification information. Furthermore, based on the determined user group and the environmental detection result obtained through the environmental detection process, the media data of the media device is adaptively adjusted, so that through the media device with adjusted media data, services are provided for elderly users to achieve the business handling of elderly-friendly services. It should be noted that Figure 6 this is only a brief implementation process of the present invention. The specific implementation methods of each process can be seen in the above embodiments and will not be elaborated here.

[0194] Through the above embodiments, it is possible to realize the adjustment of media data (including font size adjustment and volume size adjustment) for the visual and hearing characteristics of the set user group, that is, elderly customers, so that the media device with adjusted media data can provide better services for the set user group, improve the recognition of information by the set user group, thereby improving the user experience, and further reducing the occurrence of customer loss and performance damage.

[0195] The above embodiments have introduced the process of how to obtain the identity identification information of the user and how to adjust the media data of the media device based on the obtained identity identification information, realizing the preliminary adjustment of the media data. At this time, the target user can already start handling relevant business based on the adjusted media data. Further, in more possible implementation manners, during the process of the target user handling the business, the computing device can also continue to adjust the media data of the media device based on the real-time feedback of the target user.

[0196] It should be noted that regardless of whether the identity recognition information of the target user is the face image of the target user or obtained based on the identity document of the target user, the process of the target user handling the business is carried out within the set area. Therefore, in a possible implementation manner, a camera located within the set area can be used to obtain the face image of the target user in real time; and then, based on the obtained face image, expression and action detection are performed. When it is detected that the expression and action of the target user meet the second set condition, the media data of the media device used to provide services to the target user is further adjusted.

[0197] Among them, the camera located within the set area can collect the face image of the target user in real time and push the collected image to the computing device in real time, so that the computing device can perform real-time detection of the expression and action of the target user based on the received face image. When it is detected that the expression and action of the target user meet the second set condition, the computing device can send a continue adjustment instruction to the media device. The continue adjustment instruction is used to instruct the media device to adjust the media data, so that the media device can continue to adjust the media data in response to the continue adjustment instruction.

[0198] Optionally, when the computing device detects the expression and action of the target user based on the received face image, it can be implemented through an expression and action detection model. That is, the computing device can input the face image into the expression and action detection model, and process the face image through the expression and action detection model to obtain a label corresponding to the face image. This label can be used to indicate whether a set expression or a set action appears in the face image.

[0199] Among them, the expression and action detection model can be a CNN. Optionally, the expression and action detection model can also be other types of deep learning models. The present invention does not limit the specific type of the expression and action detection model.

[0200] It should be noted that the set expression can be frowning, rubbing eyes, hesitation, etc., and the set action can be actively adjusting the distance between the body and the display terminal, etc. The present invention does not limit the specific types of the set expression and the set action. The second set condition can be that the label indicates that a set expression or a set action appears in the face image.

[0201] In some embodiments, after the computing device sends a continue adjustment instruction to the media device, it can also continue to perform expression and action detection based on the face image obtained in real time. When it is detected that the expression and action of the target user no longer meet the second set condition, the adjustment of the media data of the media device used to provide services to the target user is stopped.

[0202] In a possible implementation, when it is detected that the facial expressions and actions of the target user no longer meet the second set condition, that is, when it is detected that the facial expressions and actions of the target user no longer include the set expressions and set actions, a stop adjustment instruction is sent to the media device. The stop adjustment instruction is used to instruct the media device to stop adjusting the media data, so that the media device can respond to the received stop adjustment instruction and stop adjusting the media data of the media device used to provide services to the target user.

[0203] Through the above process, the media data of the media device can be further adaptively adjusted based on the facial expressions and actions of the customer. When handling business, the system can achieve real-time and non-intrusive capture of the facial expressions and actions of the target user, so that the media data can be adaptively adjusted based on the captured facial expressions and actions. While ensuring the user experience, the adjustment accuracy of the media data can also be improved.

[0204] The above process is based on the detection result of the real-time facial expressions and actions of the target user as the basis for whether to further adjust the media data. In some other embodiments, the target user can also perform voice interaction with the media device to further adjust the media data of the media device.

[0205] In a possible implementation, the target user can output a voice adjustment instruction to the media device by speaking. For example, the target user can say voices such as "Increase the font size" or "Increase the volume". As the audio playback device of the media device, it can collect the voice emitted by the target user, generate a voice adjustment instruction based on the collected voice, and send the voice adjustment instruction to the computing device, so that the computing device can respond to the received voice playback instruction and continue to adjust the media data of the media device used to provide services to the target user according to the indication of the voice adjustment instruction.

[0206] Optionally, after the audio playback device of the media device generates a voice adjustment instruction based on the collected voice, it can also directly respond to the voice adjustment instruction and continue to adjust the playback volume of the audio playback device according to the indication of the voice adjustment instruction. And send the voice adjustment instruction to the display device as the media device, so that the display device can respond to the voice adjustment instruction and continue to adjust the font size displayed on the display device according to the indication of the voice adjustment instruction.

[0207] In addition, when the media device is a display device, the target user can also manually operate on the visual interface of the display device to adjust the font displayed in the visual interface of the display device.

[0208] In a possible implementation, in response to a font adjustment operation within a target area of a display device, the font size displayed within the target area can be continuously adjusted according to the indication of the font adjustment operation.

[0209] Among them, the target area can be any area (either the entire area or a partial area) in the visual interface of the display device. For example, the target area can be the signature area in the visual interface of the display device. Optionally, the target area can also be other areas in the visual interface of the display device. The present invention does not limit the specific position of the target area.

[0210] Taking the example of applying the media data adjustment method provided by the present invention to the scenario where a target user conducts business at a bank, the media data adjustment method introduced in the above embodiments can be applicable to the media devices set at the bank counter for the target user, such as the display device and the intercom device (i.e., the audio playback device) set at the bank counter. In addition, the media data adjustment method introduced in the above embodiments can also be used on self-service devices integrated with media devices (including display devices and audio playback devices).

[0211] When the media data adjustment method is used on a self-service device integrated with media devices, a camera can be built-in or externally connected to the self-service device, so as to obtain the face image of the target user through the camera built-in or externally connected to the self-service device, so as to adjust the media data based on the face image as the identity recognition information. In addition, the self-service device can directly provide business handling services for the target user. The target user directly inserts or places the identity document at the set position of the self-service device, and the self-service device can obtain the identity recognition information based on the identity document inserted or placed by the target user. Without the target user taking a queue number, the media data can be adjusted based on the identity recognition information obtained from the identity document. The specific process can refer to the above various embodiments and will not be elaborated here.

[0212] See Figure 7 , Figure 7 is a flowchart of a media data adjustment process shown according to an embodiment of the present invention. As Figure 7 shown, after obtaining the age information of the target user based on the face image or the identity document, it can be determined whether the target user is an elderly user based on the age information. When the target user is an elderly user, the computing device can send instructions to the display device and the audio playback device respectively, so that the display device can adjust the font size in response to the received instruction, and the audio playback device can adjust the volume size in response to the received instruction and in combination with the environmental noise detection result, so as to realize the adaptive adjustment of the media data of the media device to adapt to the current environmental scenario, thereby providing the business handling function of elderly-friendly services for elderly users.

[0213] It should be noted that in the case where the media data adjustment method is used on a self-service device integrated with a media device, the above-described solution for continuously adjusting the media data still applies and will not be elaborated here. Refer to Figure 7 , after achieving the adaptive adjustment of the media data of the media device, the media data of the media device can be further adjusted through an expression and action detection process. In addition, other solutions for further adjusting the media data of the media device also apply.

[0214] In addition, in some other embodiments, in the case where the media data adjustment method is used on a self-service device integrated with a media device, when the touch operations on the self-service device meet the third set condition within a preset duration, the media data of the media device used to provide services to the target user can be continuously adjusted.

[0215] Among them, the preset duration can be any duration. For example, the preset duration can be 10 seconds. Optionally, the preset duration can also be other values, and the present invention does not limit the specific value of the preset duration. The third set condition can be that no touch operation occurs, or the number of misoperations exceeds a set number threshold. The set number threshold can be other values. Optionally, the third set condition can also be other conditions, and the present invention does not limit the specific value of the set number threshold and the specific type of the third set condition.

[0216] Optionally, a call function button can also be set on the self-service device, and the target user can trigger the call function button to interact with the user corresponding to the target terminal. Among them, the user corresponding to the target terminal can be a lobby manager or other bank service personnel, and the target terminal can be a handheld device of the lobby manager. Optionally, the target terminal can also be other types of terminals, and the present invention does not limit the specific type of the target terminal.

[0217] In a possible implementation manner, a first prompt message can be sent to the target terminal in response to the trigger operation on the call function button. The first prompt message is used to prompt that the media data of the media device needs to be continuously adjusted.

[0218] For example, the self-service device can send a first prompt message to the computing device in response to the trigger operation on the call function button. The computing device, in response to receiving the first prompt message, can send the first prompt message to the target terminal so that the user using the target terminal can provide timely help to the target user after receiving the first prompt message.

[0219] Optionally, after receiving the first prompt message, the user of the target terminal can send a voice adjustment instruction to the self-service device through the target terminal, so that the self-service device integrated with the media device can, in response to receiving the voice adjustment instruction, continue to adjust the media data of the media device used to provide services for the target user according to the indication of the voice adjustment instruction.

[0220] Alternatively, after receiving the first prompt message, the user of the target terminal can directly go to the location where the self-service device is located, so as to manually adjust the media data on the self-service device.

[0221] It should be noted that regardless of whether the media device is set at the counter or integrated in the self-service device, the target user needs to sign and confirm to complete the corresponding business handling process. To ensure the accuracy of the information involved in the business handling process, after the target user signs and confirms, the audio playback device can also be used to prompt the target user to verify the information again.

[0222] In some embodiments, when the target user signs and confirms, the target user can trigger a confirmation instruction on the display device. The display device can, in response to receiving the confirmation instruction, send the confirmation instruction to the computing device. The computing device can, in response to the confirmation instruction of the target user, perform keyword detection on the content displayed on the display device, and thus, based on the keyword detection result, perform voice prompt based on the content displayed on the display device through the audio playback device.

[0223] Among them, the process of performing keyword detection can refer to the introduction of the keyword detection process in the above embodiments, and will not be elaborated here.

[0224] After obtaining the keyword detection result, corresponding methods can be adopted to perform voice prompt based on the obtained keyword detection result.

[0225] In one possible implementation manner, when the keyword detection result indicates that there is a set keyword in the content displayed on the display device, the second prompt message is played through the audio playback device, and the second prompt message is used to prompt the target user to confirm the content displayed on the display device again.

[0226] In another possible implementation manner, when the keyword detection result indicates that there is no set keyword in the content displayed on the display device, the content displayed on the display device is played through the audio playback device.

[0227] Through the above process, when there are sensitive words in the content displayed by the display device, only the user can be prompted to confirm again by himself / herself. When there are no sensitive words in the content displayed by the display device, the content displayed by the display device can be played for the user by voice, without the user having to read it by himself / herself. Moreover, some information involving user privacy can be avoided from being leaked, ensuring the security of the business handling process.

[0228] An embodiment of the present invention also provides a media data adjustment device. Refer to Figure 8 , Figure 8 which is a block diagram of a media data adjustment device shown according to an embodiment of the present invention and is applied to a computing device. The device may include:

[0229] An acquisition module 801, configured to acquire identity identification information of a target user;

[0230] A first determination module 802, configured to determine age information of the target user based on the identity identification information of the target user;

[0231] A second determination module 803, configured to determine the user group to which the target user belongs based on the age information of the target user;

[0232] An adjustment module 804, configured to adjust media data of a media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets a first set condition.

[0233] In some embodiments, the identity identification information is a face image of the target user, or the identity device information is obtained based on the identity document of the target user;

[0234] When the acquisition module 801 is used to acquire the identity identification information of the target user, it is used for any one of the following:

[0235] When the target user arrives at a set area, obtain a face image of the target user through a camera located in the set area as the identity identification information of the target user;

[0236] When the target user uses an identity document to take a number at a number-taking device, acquire the identity identification information of the target user based on the identity document.

[0237] In some embodiments, the identity identification information is a face image of the target user, or the identity device information is obtained based on the identity document of the target user;

[0238] When the first determination module 802 is used to determine the age information of the target user based on the identity identification information of the target user, it is used for any one of the following:

[0239] Determine the age information of the target user based on the face image of the identity recognition information of the target user;

[0240] Determine the age information of the target user according to the identity recognition information obtained based on the identity document of the target user.

[0241] In some embodiments, when the first determination module 802 is used to determine the age information of the target user based on the face image of the identity recognition information of the target user, it is used for:

[0242] Based on the face image of the target user, determine the age information of the target user through a face recognition model.

[0243] In some embodiments, when the first determination module 802 is used to determine the age information of the target user according to the identity recognition information obtained based on the identity document of the target user, it is used for:

[0244] Obtain the age information of the target user from the identity recognition information obtained based on the identity document of the target user.

[0245] In some embodiments, when the identity recognition information is the face image of the target user, the first set condition is that the target user arrives at the set area; when the identity recognition information is obtained based on the identity document of the target user, the first set condition is the queuing order obtained when the target user uses the identity document to queue on the queuing device.

[0246] In some embodiments, the media device includes a display device and / or an audio playback device;

[0247] When the adjustment module 804 is used to adjust the media data of the media device for providing services to the target user when the target user belongs to the set user group and the current scenario meets the first set condition, it is used for at least one of the following:

[0248] When the target user belongs to the set user group and the current scenario meets the first set condition, send a font adjustment instruction to the display device, and the font adjustment instruction is used to instruct the display device to adjust the displayed font size;

[0249] When the target user belongs to the set user group and the current scenario meets the first set condition, send a volume adjustment instruction to the audio playback device, and the volume adjustment instruction is used to instruct the audio playback device to adjust the volume size.

[0250] In some embodiments, the acquisition module 801 is further used to obtain the face image of the target user in real time through a camera located in the set area;

[0251] The device further includes:

[0252] A first detection module, configured to perform expression and action detection based on the acquired face image;

[0253] The adjustment module 804 is further configured to, when it is detected that the expression and action of the target user meet the second set condition, continue to adjust the media data of the media device for providing services to the target user.

[0254] In some embodiments, the first detection module is further configured to perform expression and action detection based on the real-time acquired face image;

[0255] The adjustment module 804 is further configured to, when it is detected that the expression and action of the target user no longer meet the second set condition, stop adjusting the media data of the media device for providing services to the target user.

[0256] In some embodiments, the adjustment module 804 is further configured to, in response to receiving a voice adjustment instruction, continue to adjust the media data of the media device for providing services to the target user according to the indication of the voice adjustment instruction.

[0257] In some embodiments, the media device includes a display device;

[0258] The adjustment module 804 is further configured to, in response to a font adjustment operation in the target area of the display device, continue to adjust the font size displayed in the target area according to the indication of the font adjustment operation.

[0259] In some embodiments, the media device includes an audio playback device;

[0260] When the adjustment module 804 is used to adjust the media data of the media device for providing services to the target user, it is configured to:

[0261] Detect the ambient noise of the current scene to obtain the noise decibel value of the current scene;

[0262] Adjust the playback volume of the audio playback device based on the noise decibel value.

[0263] In some embodiments, when the media device is integrated in a self-service device, the adjustment module is further configured to, when the touch operation on the self-service device meets the third set condition within a preset duration, continue to adjust the media data of the media device for providing services to the target user.

[0264] In some embodiments, a call function button is provided on the self-service device;

[0265] The device further includes:

[0266] A sending module, configured to send a first prompt message to a target terminal in response to a triggering operation on a call function button, where the first prompt message is used to prompt that the media data of the media device needs to be further adjusted.

[0267] In some embodiments, the media device includes a display device and / or an audio playback device;

[0268] The apparatus further includes:

[0269] A second detection module, configured to perform keyword detection on the content displayed on the display device in response to a confirmation instruction of a target user;

[0270] A voice playback module, configured to perform voice prompting based on the content displayed on the display device through the audio playback device according to the keyword detection result.

[0271] In some embodiments, when the voice playback module is configured to perform voice prompting based on the content displayed on the display device through the audio playback device according to the keyword detection result, it is used for any one of the following:

[0272] When the keyword detection result indicates that a set keyword exists in the content displayed on the display device, play a second prompt message through the audio playback device, where the second prompt message is used to prompt the target user to reconfirm the content displayed on the display device;

[0273] When the keyword detection result indicates that no set keyword exists in the content displayed on the display device, perform voice playback of the content displayed on the display device through the audio playback device.

[0274] In some embodiments, the media device is used to provide financial service handling for a target user.

[0275] For the implementation processes of the functions and roles of each module or unit in the above apparatus, specifically refer to the implementation processes of the corresponding steps in the above method, which will not be elaborated here.

[0276] For the apparatus embodiment, since it basically corresponds to the method embodiment, the relevant parts can refer to the partial description of the method embodiment. The apparatus embodiments described above are only illustrative. The modules described as separate components may or may not be physically separated, and the components shown as modules may or may not be physical modules, that is, they may be located in one place or distributed to multiple network modules. Some or all of the modules can be selected according to actual needs to achieve the purpose of the solution in this specification. Those of ordinary skill in the art can understand and implement it without creative efforts.

[0277] The present invention also provides a computing device. Refer to Figure 9, Figure 9 is a schematic structural diagram of a computing device provided according to an embodiment of the present invention. As Figure 9 shown, the computing device includes a processor 910, a memory 920, and a network interface 930. The memory 920 is used to store computer program code that can run on the processor 910. The processor 910 is used to implement the media data adjustment method provided by any embodiment of the present invention when executing the computer program code. The network interface 930 is used to implement input / output functions. In more possible implementation manners, the computing device may further include other hardware, which is not limited in the present invention.

[0278] The present invention also provides a computer-readable storage medium. The computer-readable storage medium can be in various forms. For example, in different examples, the computer-readable storage medium can be: RAM (Random Access Memory), volatile memory, non-volatile memory, flash memory, storage drives (such as hard disk drives), solid-state drives, any type of storage disk (such as optical discs, DVDs, etc.), or similar storage media, or a combination thereof. Specifically, the computer-readable medium can also be paper or other suitable media capable of printing programs. A computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, it implements the media data adjustment method provided by any embodiment of the present invention.

[0279] The present invention also provides a computer program product, including a computer program, which implements the media data adjustment method provided by any embodiment of the present invention when executed by a processor.

[0280] In the present invention, the terms "first" and "second" are only used for descriptive purposes and cannot be construed as indicating or implying relative importance. The term "plurality" means two or more, unless otherwise clearly defined.

[0281] Those skilled in the art will readily think of other embodiments of the present invention after considering the specification and practicing the disclosure herein. The present invention is intended to cover any variations, uses, or adaptations of the present invention that follow the general principles of the present invention and include common general knowledge or conventional technical means in the technical field not disclosed in the present invention. The specification and embodiments are only regarded as exemplary, and the true scope and spirit of the present invention are pointed out by the claims.

[0282] It should be understood that the present invention is not limited to the exact structures described above and shown in the drawings, and various modifications and changes can be made without departing from its scope. The scope of the present invention is only limited by the appended claims.

Claims

1. A method for adjusting media data, characterized in that, Applied to a computing device, the method includes: Obtain the identity identification information of the target user; Based on the identity identification information of the target user, determine the age information of the target user; Based on the age information of the target user, determine the user group to which the target user belongs; When the target user belongs to a set user group and the current scenario meets the first set condition, adjust the media data of the media device used to provide services for the target user; Wherein, when the identity identification information is obtained based on the identity document of the target user, the first set condition is to reach the queuing order obtained by the target user using the identity document to queue on the queuing device.

2. The method according to claim 1, characterized in that, The identity identification information is obtained based on the identity document of the target user; The determining the age information of the target user based on the identity identification information of the target user includes: Determine the age information of the target user according to the identity identification information obtained based on the identity document of the target user.

3. The method according to claim 1, wherein The media device includes a display device and / or an audio playback device; The adjusting the media data of the media device used to provide services for the target user when the target user belongs to a set user group and the current scenario meets the first set condition includes at least one of the following: When the target user belongs to a set user group and the current scenario meets the first set condition, send a font adjustment instruction to the display device, and the font adjustment instruction is used to instruct the display device to adjust the displayed font size; When the target user belongs to a set user group and the current scenario meets the first set condition, send a volume adjustment instruction to the audio playback device, and the volume adjustment instruction is used to instruct the audio playback device to adjust the volume size.

4. The method according to claim 1, wherein After the adjusting the media data of the media device used to provide services for the target user when the target user belongs to a set user group and the current scenario meets the first set condition, the method further includes: Real-time obtain the face image of the target user through a camera located in a set area; Perform expression action detection based on the obtained face image, and when it is detected that the expression action of the target user meets the second set condition, continue to adjust the media data of the media device used to provide services for the target user.

5. The method according to claim 4, characterized in that, After the adjusting the media data of the media device used to provide services for the target user when it is detected that the expression action of the target user meets the second set condition, the method further includes: Continue to perform expression action detection based on the real-time obtained face image, and when it is detected that the expression action of the target user no longer meets the second set condition, stop adjusting the media data of the media device used to provide services for the target user.

6. The method according to claim 1, characterized in that, The media device includes a display device; After adjusting the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets the first set condition, the method further includes: In response to a font adjustment operation in a target area of the display device, continue to adjust the font size displayed in the target area according to the indication of the font adjustment operation.

7. The method according to claim 1, wherein When the media device is integrated in a self-service device, after adjusting the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets the first set condition, the method further includes: When the touch operations on the self-service device meet the third set condition within a preset duration, continue to adjust the media data of the media device for providing services to the target user.

8. The method according to claim 1, wherein The media device includes a display device and / or an audio playback device; After adjusting the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets the first set condition, the method further includes: In response to the confirmation instruction of the target user, perform keyword detection on the content displayed on the display device; According to the keyword detection result, perform voice prompt based on the content displayed on the display device through the audio playback device.

9. The method according to claim 8, wherein The performing voice prompt based on the content displayed on the display device through the audio playback device according to the keyword detection result includes any one of the following: When the keyword detection result indicates that there is a set keyword in the content displayed on the display device, play a second prompt message through the audio playback device, where the second prompt message is used to prompt the target user to reconfirm the content displayed on the display device; When the keyword detection result indicates that there is no set keyword in the content displayed on the display device, perform voice playback of the content displayed on the display device through the audio playback device.

10. A media data adjustment device, characterized in that, Applied to a computing device, the apparatus includes: An acquisition module, configured to acquire the identity identification information of the target user; A first determination module, configured to determine the age information of the target user based on the identity identification information of the target user; A second determination module, configured to determine the user group to which the target user belongs based on the age information of the target user; An adjustment module, configured to adjust the media data of the media device for providing services to the target user when the target user belongs to a set user group and the current scenario meets the first set condition; Wherein, when the identity identification information is obtained based on the identity document of the target user, the first set condition is to reach the queuing order obtained by the target user using the identity document to queue on the queuing device.

11. A computing device, characterized in that, The computing device includes a memory, a processor, and a computer program stored on the memory and executable on the processor. When the processor executes the computer program, the operations performed by the media data adjustment method according to any one of claims 1 to 9 are implemented.

12. A computer-readable storage medium, characterized in that, A program is stored on the computer-readable storage medium. When the program is executed by the processor, the operations performed by the media data adjustment method according to any one of claims 1 to 9 are implemented.

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