Automobile after-sales maintenance service system and configuration method thereof

Abstract

The present invention discloses an automobile after-sales maintenance service system, comprising a rule module, a configuration module, an after-sales process module and a result generation module, wherein the rule module comprises a main engine factory rule definition unit, a rule base and a rule intelligent matching unit, wherein the main engine factory rule definition unit is connected to the rule base, the rule base is connected to the rule intelligent matching unit, the rule intelligent matching unit is connected to the configuration module, the configuration module, the after-sales process module and the result generation module are connected in sequence, the configuration module calls the services of a specific service library and configures them to different application outlets, the after-sales process module proposes opinions on the modules in the outlets to the after-sales process configuration post personnel according to the requirements, and the post personnel apply them to the automobile service, thereby effectively solving the problem that the service process of the existing automobile after-sales maintenance service management information system is fixed, the whole process must be completed and transferred step by step, and the problem that it cannot adapt to the diversity of current service outlets is solved.

Description

Technical Field

[0001] The present invention relates to the field of automobile after-sales maintenance services, and in particular to an automobile after-sales maintenance service system and a configuration method thereof. Background Art

[0002] In the domestic automobile industry, automobile after-sales maintenance services have always been provided by automobile OEMs’ authorized qualified automobile 4S stores, franchise stores, service stations, etc. Professional automobile after-sales maintenance services. After decades of development, a relatively consistent and mature after-sales maintenance service process has been formed, and based on this service process, various software companies have developed their own automobile after-sales maintenance service management information systems. These automobile after-sales maintenance service management information systems are generally designed according to the entire process of automobile after-sales maintenance services. Only after the previous process is completed can the system enter the next process, which ensures data integrity while providing system robustness and reliability.

[0003] In recent years, with the rapid development of my country's automobile industry, the domestic automobile sales market has also transformed from a seller's market to a buyer's market. Automobile sales and service outlets have gradually moved from first- and second-tier cities to third- and fourth-tier cities, and even to townships. The staffing of service outlets has also changed from one person per post with complete post configuration to one person for multiple posts with streamlined post configuration, and even to husband-and-wife stores. As a result, the original automobile after-sales maintenance service management information system, due to its architectural design and fixed service process, can no longer meet existing needs.

[0004] In contrast, the after-sales service system, method and device based on identification resolution disclosed in the public document CN111210244A include the following: the supplier allocates an after-sales identification according to the shelf identification of the commodity, establishes a first association relationship between the shelf identification and the after-sales identification and feeds it back to the identification management module; the buyer allocates a purchase identification to the commodity according to the shelf identification, establishes a second association relationship between the purchase identification and the shelf identification and feeds it back to the identification management module; the identification management module allocates an identification prefix when the supplier and the buyer first access the system, receives the first association relationship and the second association relationship, determines the address of the after-sales record storage area and the address of the use record storage area according to the association relationship and feeds it back to the after-sales tracking module; the after-sales tracking module receives the feedback storage area address, obtains the after-sales record and the use record therein, and tracks the after-sales service. The field involved in the above invention is different from that of the present invention, and it does not disclose in depth the connection module for the commodity purchaser and the supplier, and cannot automatically adopt different coping methods for different purchasers. Therefore, an automobile after-sales maintenance service system and its configuration method are proposed again. The microservice architecture is adopted to encapsulate the automobile after-sales service process into 24 microservices, and the upper and lower limits of the after-sales process configuration are defined at the same time, thereby laying a foundation for realizing the flexible configuration of the after-sales process in the automobile after-sales maintenance service system. Summary of the invention

[0005] The purpose of the present invention is to solve the above-mentioned technical problems and to provide an automobile after-sales maintenance service system and a configuration method thereof. The flexible configuration of the after-sales process in the present invention provides an operational technical solution combining automation and manual intervention, which can well meet the needs of service stations of various sizes, achieve thousands of stores with thousands of faces, and realize full coverage of users, so that automobile OEMs can comprehensively and without blind spots grasp the service status of their service stations at all levels throughout the country in real time, and effectively solve the problem that the service process of the existing automobile after-sales maintenance service management information system is fixed, and the whole process must be completed step by step, and it cannot adapt to the diversity of current service outlets.

[0006] The technical solution adopted by the present invention to solve the above technical problems is: an automobile after-sales maintenance service system, including a rule module, a configuration module, an after-sales process module and a result generation module, the rule module includes a host factory rule definition unit, a rule base and a rule intelligent matching unit, the host factory rule definition unit is connected to the rule base, the rule base is connected to the rule intelligent matching unit, the rule intelligent matching unit is connected to the configuration module, the configuration module, the after-sales process module and the result generation module are connected in sequence, the configuration module calls the services of a specific service library and configures them to different application outlets, the after-sales process module proposes opinions to the after-sales process configuration personnel according to the needs of the modules in the outlets, and the personnel apply them to automobile services, the function of the result generation module is to generate and save the maintenance result after-sales process configuration, the number of positions, the service positions and other data in the configuration system, wherein:

[0007] OEM rule definition unit: used to define after-sales service positions and their functions and permissions;

[0008] Rule base: used to store the rule content defined by the OEM rule definition unit;

[0009] Rule intelligent matching unit: The output of the microservice module is used as the input of this unit, and configuration suggestions are given according to the pre-set matching method based on the rule content in the rule base.

[0010] As a preferred option, a microservice module is also included. The microservice module is connected to the rule intelligent matching unit. The microservice architecture is adopted to encapsulate the automobile after-sales service process into 24 microservices. At the same time, the upper and lower limits of the after-sales process configuration are defined, thereby laying the foundation for realizing the flexible configuration of the after-sales process in the automobile after-sales maintenance service system.

[0011] Preferably, it also includes a service station configuration input unit and a microservice module, wherein the microservice module includes a service library, the service station configuration input unit is connected to the rule intelligent matching unit, and the service library and the service station configuration input unit are matched and connected, wherein:

[0012] Service station configuration input unit: after inputting the existing after-sales service positions and the number of people into the service library, the service station configuration input unit outputs the name of the service library, after-sales service positions, the number of people in each position, the total number of after-sales service positions, and the total number of after-sales service people;

[0013] Service library: A service library consisting of 24 microservices, which is used to call signal output. The microservices specifically include license plate recognition service, VIN code recognition service, vehicle information service, inventory service and other process steps.

[0014] Preferably, the configuration module includes a configuration suggestion library and a configuration adjustment unit, the configuration adjustment unit is connected to the rule intelligent matching unit, the configuration suggestion library is connected to the configuration adjustment unit, the configuration adjustment unit is connected to the after-sales process module, and the configuration suggestion library stores the specific service library configuration suggestions given by the rule intelligent matching unit - after-sales service positions, the number of people in each position, and after-sales process configurations.

[0015] Preferably, the configuration module also includes a configuration suggestion unit, which is respectively connected to the configuration adjustment unit and the rule intelligent matching unit. The configuration suggestion unit provides different configuration suggestions according to the needs of the service library, and the configuration allocation is reasonable and the call is convenient.

[0016] Preferably, the after-sales process module includes an after-sales process adjustment module and an after-sales process suggestion module. The after-sales process suggestion module is connected to the configuration adjustment unit, and the after-sales process adjustment module is respectively connected to the after-sales process suggestion module and the result generation module. The after-sales process adjustment module displays the specific service station configuration suggestions given by the intelligent matching unit - after-sales service positions, number of people in each position, and after-sales process configuration for configuration management personnel to view. The configuration management personnel of the after-sales process adjustment module can make appropriate modifications to the after-sales service positions, number of people in each position, and after-sales process configuration in the specific service station given by the system as needed.

[0017] Preferably, the after-sales process module further includes a modification device, which is connected to the after-sales process adjustment module, and the modification device implements the recommended configuration given by the after-sales process suggestion module to the after-sales process adjustment module.

[0018] Preferably, the after-sales process module also includes an after-sales process confirmation module and a configuration storage library. The after-sales process confirmation module is respectively connected to the after-sales process adjustment module and the result generation module, and the configuration storage library is connected to the after-sales process confirmation module. The after-sales process confirmation module is used to confirm the configuration status of the current specific service library and save the configuration status to the configuration storage library.

[0019] Preferably, the result generation module includes a process service generation unit and a process library, the process service generation unit is connected to the after-sales process confirmation module, the process library is connected to the process service generation unit, and the process service generation unit is connected to the configuration storage library, wherein:

[0020] Process service generation unit: used to generate the after-sales service process of the service library according to the after-sales service positions, the number of people in each position, and the after-sales process configuration data of the service library saved in the configuration storage library;

[0021] Process library: used to receive and save the after-sales service processes generated in the process service generation unit.

[0022] A configuration method for an automobile after-sales maintenance service system comprises the following steps:

[0023] Step 1: Initialize the whole system. The system manager of the OEM defines the positions of after-sales service and the functions and permissions of the positions through the OEM rule definition unit to generate a rule base.

[0024] Step 2: The configuration manager inputs the existing after-sales service positions and their number into the service database;

[0025] Step 3: The service station configuration input unit sends the existing after-sales service positions and the number of people in the service library to the rule intelligent matching unit. The rule intelligent matching unit sends the calculation result to the configuration suggestion unit according to the rules in the rule library and the preset matching method to obtain the configuration suggestion. The configuration suggestion unit sends the obtained configuration suggestion to the configuration adjustment unit and stores it in the configuration suggestion library.

[0026] Step 4: The after-sales process suggestion module extracts and displays configuration suggestions from the configuration suggestion library. The after-sales process suggestion module sends the configuration suggestions to the after-sales process adjustment module. The configuration management personnel maintain and modify the configuration by modifying the equipment.

[0027] Step 5: The configuration manager confirms the configuration suggestion in the configuration suggestion library in the after-sales process confirmation module and stores it in the configuration storage library;

[0028] Step 6: The process service generation unit generates the after-sales service process of the service library according to the configuration suggestions saved in the configuration storage library, and stores it in the process library.

[0029] The present invention has the following beneficial effects:

[0030] The flexible configuration of the after-sales process in the present invention provides an operational technical solution combining automation and manual intervention, which can well meet the needs of service stations of various sizes, achieve a thousand stores with a thousand faces, and realize full coverage of users, so that automobile OEMs can comprehensively and without blind spots grasp the service status of their service stations at all levels across the country in real time, and effectively solve the problem that the service process of the existing automobile after-sales maintenance service management information system is fixed, and the whole process must be completed step by step, which cannot adapt to the diversity of current service outlets;

[0031] The present invention adopts a microservice architecture, encapsulates the automobile after-sales service process into 24 microservices, and defines the upper and lower limits of the after-sales process configuration, thereby laying a foundation for realizing the flexible configuration of the after-sales process in the automobile after-sales maintenance service system;

[0032] The invention uses multiple libraries such as rule library, configuration suggestion library, configuration preservation library, process library and service library to save and call configuration information, ensuring that the personnel and number configuration status of positions are in a highly updated state with strong real-time performance. BRIEF DESCRIPTION OF THE DRAWINGS

[0033] Figure 1 It is a specific structure and connection relationship diagram of the present invention.

[0034] Figure 2 It is a flow chart of the actual working system of the present invention.

[0035] Figure 3 It is the core flow chart of the service management system of the present invention.

[0036] Figure 4 It is the main flow chart for realizing after-sales process configuration in the present invention.

[0037] Figure 5 It is the specific name and content diagram of the 24 microservices in the present invention.

[0038] In the figure: 1. Rule module, 11. OEM rule definition unit, 12. Rule library, 13. Rule intelligent matching unit, 2. Configuration module, 21. Configuration suggestion library, 22. Configuration adjustment unit, 23. Configuration suggestion unit, 3. After-sales process module, 31. After-sales process adjustment module, 311. Modify equipment, 32. After-sales process suggestion module, 33. After-sales process confirmation module, 34. Configuration preservation library, 4. Result generation module, 41. Process service generation unit, 42. Process library, 5. Microservice module, 51. Service station configuration input unit, 52. Service library DETAILED DESCRIPTION

[0039] The present invention is further described below in conjunction with the accompanying drawings and implementation modes.

[0040] like Figure 1-5As shown, an automobile after-sales maintenance service system of the present invention includes a rule module 1, a configuration module 2, an after-sales process module 3 and a result generation module 4, wherein the rule module includes a mainframe rule definition unit 11, a rule base 12 and a rule intelligent matching unit 13, wherein the mainframe rule definition unit 11 is connected to the rule base 12, the rule base 12 is connected to the rule intelligent matching unit 13, the rule intelligent matching unit 13 is connected to the configuration module 2, the configuration module 2, the after-sales process module 3 and the result generation module 4 are connected in sequence, the configuration module 2 calls and configures the services of the specific service library 52 to different application outlets, the after-sales process module 3 proposes opinions to the after-sales process configuration personnel according to the requirements of the modules in the outlets, and the personnel apply them to the automobile service, and the function of the result generation module 4 is to generate and save the data such as the maintenance result after-sales process configuration, the number of positions, and the service positions in the configuration system, wherein:

[0041] OEM rule definition unit 11: used to define the positions of after-sales service and the functions and permissions of after-sales service positions;

[0042] Rule library 12: used to store the rule content defined by the OEM rule definition unit 11;

[0043] The rule intelligent matching unit 13 takes the output of the microservice module 5 as the input of this unit, and gives configuration suggestions according to the rule content in the rule base 12 in a pre-set matching method.

[0044] It also includes a microservice module 5, which is connected to the rule intelligent matching unit 13. The microservice architecture is adopted to encapsulate the automobile after-sales service process into 24 microservices. At the same time, the upper and lower limits of the after-sales process configuration are defined, thereby laying the foundation for realizing the flexible configuration of the after-sales process in the automobile after-sales maintenance service system.

[0045] It also includes a service station configuration input unit 51 and a microservice module 5, wherein the microservice module 5 includes a service library 52, the service station configuration input unit 51 is connected to the rule intelligent matching unit 13, and the service library 52 is matched and connected with the service station configuration input unit 51, wherein:

[0046] Service station configuration input unit 51: After inputting the existing after-sales service positions and the number of people into the service library 52, the service station configuration input unit 51 outputs the name of the service library 52, the after-sales service positions, the number of people in each position, the total number of after-sales service positions, and the total number of after-sales service people;

[0047] Service library 52: The service library 52 consists of 24 microservices and is used to call signal output. The microservices specifically include license plate recognition service, VIN code recognition service, vehicle information service, inventory service and other process steps.

[0048] The configuration module 2 includes a configuration suggestion library 21 and a configuration adjustment unit 22. The configuration adjustment unit 22 is connected to the rule intelligent matching unit 13. The configuration suggestion library 21 is connected to the configuration adjustment unit 22. The configuration adjustment unit 22 is connected to the after-sales process module 3. The configuration suggestion library 21 stores the configuration suggestions of the specific service library 52 given by the rule intelligent matching unit 13 - after-sales service positions, number of people in each position, and after-sales process configuration.

[0049] The configuration module 2 also includes a configuration suggestion unit 23, which is connected to the configuration adjustment unit 22 and the rule intelligent matching unit 13 respectively. The configuration suggestion unit 23 provides different configuration suggestions according to the needs of the service library 52, and the configuration allocation is reasonable and the call is convenient.

[0050] The after-sales process module 3 includes an after-sales process adjustment module 31 and an after-sales process suggestion module 32. The after-sales process suggestion module 32 is connected to the configuration adjustment unit 22. The after-sales process adjustment module 31 is respectively connected to the after-sales process suggestion module 32 and the result generation module 4. The after-sales process adjustment module 31 displays the specific service station configuration suggestions given by the intelligent matching unit - after-sales service positions, number of people in each position, and after-sales process configuration for configuration management personnel to view. The configuration management personnel of the after-sales process adjustment module 31 can make appropriate modifications to the after-sales service positions, number of people in each position, and after-sales process configuration in the specific service library 52 given by the system as needed.

[0051] The after-sales process module 3 further includes a modification device 311 , which is connected to the after-sales process adjustment module 31 . The modification device 311 implements the suggested configuration given by the after-sales process suggestion module 32 to the after-sales process adjustment module 31 .

[0052] The after-sales process module 3 also includes an after-sales process confirmation module 33 and a configuration storage library 34. The after-sales process confirmation module 33 is connected to the after-sales process adjustment module 31 and the result generation module 4 respectively. The configuration storage library 34 is connected to the after-sales process confirmation module 33. The after-sales process confirmation module 33 is used to confirm the configuration status of the current specific service library 52 and save the configuration status in the configuration storage library 34.

[0053] The result generation module 4 includes a process service generation unit 41 and a process library 42. The process service generation unit 41 is connected to the after-sales process confirmation module 33. The process library 42 is connected to the process service generation unit 41. The process service generation unit 41 is connected to the configuration storage library 34.

[0054] The process service generating unit 41 is used to generate the after-sales service process of the service library 52 according to the after-sales service positions, the number of people in each position, and the after-sales process configuration data of the service library 52 stored in the configuration storage library;

[0055] The process library 42 is used to receive and save the after-sales service process generated by the process service generation unit 41 .

[0056] A configuration method for an automobile after-sales maintenance service system comprises the following steps:

[0057] Step 1: Initialize the whole system. The system manager of the OEM defines the positions of after-sales service and the functions and permissions of the after-sales service positions through the OEM rule definition unit 11, and generates a rule base 12;

[0058] Step 2: The configuration manager inputs the existing after-sales service positions and their number into the service library 52;

[0059] Step 3: The service station configuration input unit 51 sends the existing after-sales service positions and the number of people in the service library 52 to the rule intelligent matching unit 13. The rule intelligent matching unit 13 sends the calculation result to the configuration suggestion unit 23 according to the rules in the rule library 12 and the preset matching method to obtain the configuration suggestion. The configuration suggestion unit 23 sends the obtained configuration suggestion to the configuration adjustment unit 22 and stores it in the configuration suggestion library 21.

[0060] Step 4: The after-sales process suggestion module 32 extracts and displays configuration suggestions from the configuration suggestion library 21, and the after-sales process suggestion module 32 sends the configuration suggestions to the after-sales process adjustment module 31, and the configuration management personnel maintains and modifies them by modifying the device 311;

[0061] Step 5: After the configuration manager confirms the configuration suggestion in the configuration suggestion library 21 in the after-sales process confirmation module 33, the configuration suggestion is stored in the configuration storage library 34;

[0062] Step 6: The process service generation unit 41 generates the after-sales service process of the service library 52 according to the configuration suggestions saved in the configuration storage library 34 , and stores it in the process library 42 .

[0063] The various embodiments in the specification are described in a progressive manner, and each embodiment focuses on the differences from other embodiments. The same or similar parts between the various embodiments can be referenced to each other.

[0064] The above description of the disclosed embodiments enables one skilled in the art to implement or use the present invention. Various modifications to these embodiments will be apparent to one skilled in the art, and the general principles defined herein may be implemented in other embodiments without departing from the spirit or scope of the present invention. Therefore, the present invention will not be limited to the embodiments shown herein, but rather to the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. An automobile after-sales maintenance service system, characterized in that: The invention comprises a rule module (1), a configuration module (2), an after-sales process module (3) and a result generation module (4), wherein the rule module comprises a host factory rule definition unit (11), a rule base (12) and a rule intelligent matching unit (13), wherein the host factory rule definition unit (11) is connected to the rule base (12), the rule base (12) is connected to the rule intelligent matching unit (13), the rule intelligent matching unit (13) is connected to the configuration module (2), the configuration module (2), the after-sales process module (3) and the result generation module (4) are connected in sequence, wherein: OEM rule definition unit (11): used to define after-sales service positions and the functions and permissions of after-sales service positions; Rule library (12): used to store the rule content defined by the OEM rule definition unit (11); Rule intelligent matching unit (13): takes the output of the microservice module (5) as the input of this unit, and gives configuration suggestions according to the rules in the rule base (12) in a pre-set matching method; It also includes a microservice module (5), and the microservice module (5) is connected to a rule intelligent matching unit (13); It also includes a service station configuration input unit (51), the microservice module (5) includes a service library (52), the service station configuration input unit (51) is connected to the rule intelligent matching unit (13), and the service library (52) and the service station configuration input unit (51) are matched and connected, wherein: Service station configuration input unit (51): after inputting the existing after-sales service positions and the number of people into the service library (52), the service station configuration input unit (51) outputs the name of the service library (52), the after-sales service position, the number of people in each position, the total number of after-sales service positions, and the total number of after-sales service people; Service library (52): The service library (52) consists of 24 microservices, which are used to call signal output. The microservices specifically include license plate recognition service, VIN code recognition service, vehicle information service and inventory service; The configuration module (2) comprises a configuration suggestion library (21) and a configuration adjustment unit (22), the configuration adjustment unit (22) is connected to the rule intelligent matching unit (13), the configuration suggestion library (21) is connected to the configuration adjustment unit (22), and the configuration adjustment unit (22) is connected to the after-sales process module (3); The configuration module (2) further comprises a configuration suggestion unit (23), wherein the configuration suggestion unit (23) is respectively connected to the configuration adjustment unit (22) and the rule intelligent matching unit (13); The after-sales process module (3) comprises an after-sales process adjustment module (31) and an after-sales process suggestion module (32), the after-sales process suggestion module (32) being connected to the configuration adjustment unit (22), and the after-sales process adjustment module (31) being connected to the after-sales process suggestion module (32) and the result generation module (4) respectively; The after-sales process module (3) further comprises a modification device (311), and the modification device (311) is connected to the after-sales process adjustment module (31).

2. The automobile after-sales maintenance service system according to claim 1, characterized in that: The after-sales process module (3) further comprises an after-sales process confirmation module (33) and a configuration storage library (34); the after-sales process confirmation module (33) is connected to the after-sales process adjustment module (31) and the result generation module (4) respectively; and the configuration storage library (34) is connected to the after-sales process confirmation module (33).

3. The automobile after-sales maintenance service system according to claim 2, characterized in that: The result generation module (4) comprises a process service generation unit (41) and a process library (42), the process service generation unit (41) is connected to the after-sales process confirmation module (33), the process library (42) is connected to the process service generation unit (41), and the process service generation unit (41) is connected to the configuration storage library (34), wherein: A process service generating unit (41) is used to generate an after-sales service process of the service library (52) based on the after-sales service positions, the number of people in each position, and the after-sales process configuration data of the service library (52) stored in the configuration storage library (34); Process library (42): used to receive and save the after-sales service process generated by the process service generation unit (41).

4. A configuration method of the automobile after-sales maintenance service system according to claim 3, characterized in that: The following steps are involved: Step 1: Initialize the whole system. The system manager of the OEM defines the positions of after-sales service and the functions and permissions of the positions of after-sales service through the OEM rule definition unit (11) to generate a rule base (12); Step 2: The configuration manager inputs the existing after-sales service positions and their number of people into the service database (52); Step 3: The service station configuration input unit (51) sends the existing after-sales service positions and the number of people in the service library (52) to the rule intelligent matching unit (13). The rule intelligent matching unit (13) sends the calculation result to the configuration suggestion unit (23) according to the rules in the rule library (12) and the preset matching method to obtain the configuration suggestion. The configuration suggestion unit (23) sends the obtained configuration suggestion to the configuration adjustment unit (22) and stores it in the configuration suggestion library (21); Step 4: The after-sales process suggestion module (32) extracts and displays configuration suggestions from the configuration suggestion library (21), and the after-sales process suggestion module (32) sends the configuration suggestions to the after-sales process adjustment module (31), and the configuration management personnel maintain and modify the configuration suggestions by modifying the device (311); Step 5: The configuration manager confirms the configuration suggestion in the configuration suggestion library (21) in the after-sales process confirmation module (33) and stores it in the configuration storage library (34); Step 6: The process service generation unit (41) generates an after-sales service process of the service library (52) according to the configuration suggestions stored in the configuration storage library (34), and stores it in the process library (42).

Images