Abnormal Order Reporting Method, Device and Computing Device

Abstract

An embodiment of the present invention discloses a method, device and computing device for reporting abnormal orders. The method includes: receiving order information of a first order to be reported sent by a user terminal; querying at least one second order having an associated relationship with the first order, and feeding back the order information of the at least one second order to the user terminal; receiving an abnormal event combined reporting request sent by the user terminal for the first order and at least one third order selected from the at least one second order. By using the method provided by the embodiment of the present invention, the user does not need to report each abnormal order one by one, but can report them in combination, which improves the convenience of user operation and the reporting efficiency of abnormal orders; and performs combined review processing on the orders reported in combination, which reduces the review pressure.

Description

Technical Field

[0001] Embodiments of the present invention relate to the field of information processing, and in particular, to an abnormal order reporting method, apparatus, computing device, and computer storage medium. Background Art

[0002] During the food delivery process, riders may encounter various abnormal events not caused by themselves, resulting in orders being identified as abnormal orders. In this regard, the delivery platform provides an appeal reporting mechanism. When encountering such abnormal events not caused by themselves, riders can report the abnormal situation of the order caused by non-self-reasons through the appeal means. Currently, slow merchant meal preparation is an abnormal event with a relatively large proportion in the actual scenario, and overdue orders are the abnormal order type with a relatively large proportion.

[0003] In the prior art, riders need to report each abnormal order one by one, and need to perform operations such as clicking and filling in the appeal reason, which is very time-consuming for riders and the reporting efficiency is low. For each abnormal order, the delivery platform also needs to review one by one, increasing the pressure on platform review. Summary of the Invention

[0004] In view of the above problems, embodiments of the present invention are proposed to provide an abnormal order reporting method, apparatus, computing device, and computer storage medium that overcome the above problems or at least partially solve the above problems.

[0005] According to a first aspect of embodiments of the present invention, an abnormal order reporting method is provided, including:

[0006] Receiving order information of a first order to be reported sent by a user terminal;

[0007] Querying at least one second order having an association relationship with the first order, and feeding back the order information of the at least one second order to the user terminal;

[0008] Receiving an abnormal event combined reporting request for the first order and at least one third order selected from the at least one second order sent by the user terminal.

[0009] In an optional manner, the at least one second order is an abnormal order corresponding to the user terminal.

[0010] In an optional manner, the querying at least one second order having an association relationship with the first order further includes: querying at least one second order having an order time association relationship with the first order.

[0011] In an optional manner, the querying at least one second order having an association relationship with the first order further includes:

[0012] Obtain the delivery time interval of the first order; wherein, the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the delivery time point of the first order;

[0013] Query at least one second order with delivery timeout whose pick-up time point is within the delivery time interval of the first order.

[0014] According to the second aspect of the embodiments of the present invention, there is provided an abnormal order reporting method, including:

[0015] Determine the first order to be reported.

[0016] Present at least one second order having an association relationship with the first order;

[0017] Obtain at least one third order selected by the user from the at least one second order;

[0018] Send an abnormal event combined reporting request for the first order and the at least one third order.

[0019] In an optional manner, the at least one second order is an abnormal order corresponding to the user side.

[0020] In an optional manner, the presenting at least one second order having an association relationship with the first order further includes: presenting at least one second order having an order time association relationship with the first order.

[0021] In an optional manner, the at least one second order is an order with delivery timeout whose pick-up time point is within the delivery time interval of the first order, the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the delivery time point of the first order.

[0022] According to the third aspect of the embodiments of the present invention, there is provided an abnormal order reporting device, including:

[0023] A receiving module, configured to receive the order information of the first order to be reported sent by the user side;

[0024] A query module, configured to query at least one second order having an association relationship with the first order, and feed back the order information of the at least one second order to the user side;

[0025] A reporting processing module, configured to receive the abnormal event combined reporting request for the first order and at least one third order selected from the at least one second order sent by the user side.

[0026] In an optional manner, the at least one second order is an abnormal order corresponding to the user side.

[0027] In an alternative manner, the query module is further configured to: query at least one second order that has an order time association relationship with the first order.

[0028] In an alternative manner, the query module is further configured to:

[0029] Obtain the delivery time interval of the first order; wherein, the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the order delivery time point of the first order;

[0030] Query at least one second order with delivery timeout whose pick-up time point is within the delivery time interval of the first order.

[0031] According to a fourth aspect of the embodiments of the present invention, there is provided an abnormal order reporting device, including:

[0032] A determination module, configured to determine a first order to be reported;

[0033] A presentation module, configured to present at least one second order having an association relationship with the first order;

[0034] An acquisition module, configured to acquire at least one third order selected by the user from at least one second order;

[0035] A reporting request module, configured to send a combined reporting request for abnormal events for the first order and the at least one third order.

[0036] In an alternative manner, the at least one second order is an abnormal order corresponding to the user side.

[0037] In an alternative manner, the presentation module is further configured to: present at least one second order that has an order time association relationship with the first order.

[0038] In an alternative manner, the at least one second order is an order with delivery timeout whose pick-up time point is within the delivery time interval of the first order, the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the order delivery time point of the first order.

[0039] According to yet another aspect of the embodiments of the present invention, there is provided a computing device, including: a processor, a memory, a communication interface, and a communication bus, and the processor, the memory, and the communication interface complete communication with each other through the communication bus;

[0040] The memory is used to store at least one executable instruction, and the executable instruction causes the processor to perform the operations corresponding to the above abnormal order reporting method.

[0041] According to another aspect of the embodiments of the present invention, there is provided a computer storage medium, in which at least one executable instruction is stored, and the executable instruction causes a processor to perform operations corresponding to the above abnormal order reporting method.

[0042] According to the abnormal order reporting method and device provided by the embodiments of the present invention, after receiving the order information of the first order to be reported sent by the user terminal, the server learns the appeal reporting requirement of the user terminal for the first order, queries the associated orders of the first order, and feeds back the associated orders to the user terminal for the user terminal to initiate an abnormal event combined reporting request for the first order and the third order selected by the user from the associated orders. Using the method provided by the embodiments of the present invention, for the user side, the user does not need to report each abnormal order one by one, but can perform combined reporting, which improves the convenience of user operation and the reporting efficiency of abnormal orders; for the server side, it can perform combined review processing on the combined reported orders, reducing the review pressure.

[0043] The above description is only an overview of the technical solutions of the embodiments of the present invention. In order to be able to understand the technical means of the embodiments of the present invention more clearly, it can be implemented according to the content of the description. And in order to make the above and other purposes, features and advantages of the embodiments of the present invention more obvious and understandable, the following specifically describes the specific embodiments of the present invention. BRIEF DESCRIPTION OF THE DRAWINGS

[0044] By reading the following detailed description of the preferred embodiments, various other advantages and benefits will become clear to those of ordinary skill in the art. The drawings are only for the purpose of showing the preferred embodiments and are not considered to be a limitation of the embodiments of the present invention. And throughout the drawings, the same reference numerals are used to represent the same components. In the drawings:

[0045] Figure 1 Shows a flowchart of an abnormal order reporting method according to an embodiment of the present invention;

[0046] Figure 2 Shows a flowchart of an abnormal order reporting method according to another embodiment of the present invention;

[0047] Figure 3 Shows a flowchart of an abnormal order reporting method according to yet another embodiment of the present invention;

[0048] Figure 4 and Figure 5 Shows a schematic diagram of a complaint and appeal page in the embodiments of the present invention;

[0049] Figure 6 Shows a schematic structural diagram of an abnormal order reporting device according to an embodiment of the present invention;

[0050] Figure 7 Shows a schematic structural diagram of an abnormal order reporting device according to another embodiment of the present invention;

[0051] Figure 8 Shows a schematic structural diagram of a computing device according to an embodiment of the present invention. Detailed implementation manners

[0052] Hereinafter, exemplary embodiments of the present invention will be described in more detail with reference to the accompanying drawings. Although the exemplary embodiments of the present invention are shown in the drawings, it should be understood that the present invention can be implemented in various forms and should not be limited by the embodiments set forth herein. On the contrary, these embodiments are provided so that the present invention can be more thoroughly understood and the scope of the present invention can be fully conveyed to those skilled in the art.

[0053] Figure 1 Shows a flowchart of an abnormal order reporting method according to an embodiment of the present invention, as Figure 1 shown, the method includes the following steps:

[0054] Step 101, receiving order information of a first order to be reported sent by a user terminal.

[0055] In an embodiment of the present invention, the user is the reporting requestor, specifically the provider of the delivery fulfillment service, including but not limited to: riders, couriers, etc. The user terminal is the client used by the reporting requestor, including but not limited to: client APPs, mini programs, official accounts, and other client programs that can be used for the delivery fulfillment service.

[0056] When the user encounters an abnormal event not caused by himself / herself during the execution of the delivery task, resulting in the order being determined as an abnormal order, for example: a timeout order, the user can file an appeal and report for the abnormal order. Specifically, the user can enter the appeal-related page of the user terminal, select the abnormal order to be reported as the first order, and send the order information of the first order to be reported to the server.

[0057] Step 102, querying at least one second order having an association relationship with the first order, and feeding back the order information of the at least one second order to the user terminal.

[0058] After receiving the order information of the first order to be reported sent by the client, query at least one second order associated with the first order according to the order information of the first order. The at least one second order is other abnormal orders corresponding to the client. Considering that an abnormality in one order of a user may causally lead to abnormalities in other orders of the user. For example, the timeout of one order affects the timeout of other orders within a certain time interval. In an embodiment of the present invention, in the reporting scenario for the first order, query the associated orders (i.e., second orders) of the first order, which facilitates the subsequent implementation of combined reporting of multiple orders in the reporting scenario for the first order.

[0059] Step 103, receive an abnormal event combined reporting request sent by the client for the first order and at least one third order selected from the at least one second order.

[0060] After feeding back the order information of the at least one second order to the client, the order information of the at least one second order is presented on the appeal-related page of the client. The user can select at least one third order to be combined and reported on the page, where the at least one third order is part or all of the at least one second order. The server receives the abnormal event combined reporting request sent by the client for the first order and the at least one third order.

[0061] Taking the abnormal event of slow merchant meal preparation as an example, when the user encounters the situation of slow merchant meal preparation during the delivery task of the first order, resulting in the timeout of the first order delivery, and the user submits an appeal report for the first order. After the server learns the appeal reporting requirement of the client for the first order, it queries the associated order (i.e., the second order) of the first order, and obtains the associated order through intelligent judgment. The associated order is understood as an order that also has an abnormality due to the abnormal event of the first order. For example, due to the slow merchant meal preparation of the first order, other orders within the corresponding delivery time interval also have delivery timeouts. The associated order is fed back to the client for the user to select the third order to be combined and reported. After receiving the abnormal event combined reporting request, the first order and the third order are subjected to combined review and processing.

[0062] According to the abnormal order reporting method provided by an embodiment of the present invention, after receiving the order information of the first order to be reported sent by the user terminal, the server learns the appeal reporting requirement of the user terminal for the first order, queries the associated orders of the first order, and feeds back the associated orders to the user terminal for the user terminal to initiate an abnormal event merger reporting request for the first order and the third order selected by the user from the associated orders. Using the method provided by the embodiment of the present invention, for the user side, the user does not need to report each abnormal order one by one, and can report in a merged manner, which improves the convenience of user operation and the reporting efficiency of abnormal orders; for the server side, it can perform merged review processing on the orders reported in a merged manner, reducing the review pressure.

[0063] Figure 2 The flowchart of the abnormal order reporting method according to another embodiment of the present invention is shown, as Figure 2 shown, and the method includes the following steps:

[0064] Step 201, receive the order information of the first order to be reported sent by the user terminal.

[0065] When the user encounters an abnormal event due to non-self reasons during the execution of the delivery task, resulting in the order being determined as an abnormal order, for example: an overdue order, the user can file an appeal report for the abnormal order. Specifically, the user can enter the appeal-related page of the user terminal, select the abnormal order to be reported as the first order, and send the order information of the first order to be reported to the server.

[0066] Specifically, the user can specify the appeal type and enter detailed appeal reasons on the appeal-related page. Further, the user can also submit pictures and / or video data on the appeal-related page. The pictures and / or video data are from the actual delivery scenarios photographed by the user, which is convenient for the subsequent platform to verify in combination with the appeal reason description information and the pictures and / or video data. For example, the appeal type of the first order in this embodiment can be any one of the following types: the merchant takes too long to prepare the meal, the merchant's location is inaccurate, being affected by the slow meal preparation of other orders, etc. These abnormal events may all cause multiple orders to be affected jointly.

[0067] Step 202, conduct a preliminary review on the first order. If the preliminary review fails, the method ends; if the preliminary review passes, execute step 203.

[0068] After receiving the order information of the first order to be reported sent by the user terminal, the server conducts a preliminary review on the first order. If the preliminary review fails, the method steps of this embodiment will no longer be executed, and the server can feedback the notice information of the failure of the preliminary review to the user terminal; if the preliminary review passes, execute step 203.

[0069] Among them, the preliminary review mainly examines whether the necessary information is missing in the reporting information of the first order submitted by the user side or whether the reporting information of the first order submitted is significantly incorrect. If so, the subsequent process will not be executed. If no such problem is found through the preliminary review, the subsequent process can be executed and further reviewed during the combined review.

[0070] Step 203, obtain the delivery time interval of the first order; among them, the starting time point of the delivery time interval is the order receiving time point, and the ending time point is the delivery time point.

[0071] In practical applications, overtime orders are an abnormal order type with a relatively large proportion. Taking overtime orders as an example for illustration, in this embodiment, the dimension of the correlation relationship between abnormal orders is reflected in the order time dimension. Querying at least one second order having a correlation relationship with the first order specifically is: querying at least one second order having an order time correlation relationship with the first order.

[0072] It should be understood that the dimension of the correlation relationship between abnormal orders is related to the ticket type of abnormal orders. The embodiment of the present invention can further determine the dimension of the correlation relationship between abnormal orders according to the ticket type. The method of this embodiment is not limited to querying the associated orders of the first order from the order time dimension.

[0073] Taking the query of at least one second order having an order time correlation relationship with the first order as an example for illustration, obtain the delivery time interval of the first order. The delivery time interval of the first order is the coverage time interval for the user to perform the delivery task of the first order. The starting time point of this delivery time interval is the order receiving time point of the first order, and the ending time point is the delivery time point of the first order.

[0074] Step 204, query at least one second order with delivery overtime whose pick-up time point is within the delivery time interval of the first order.

[0075] Query the list of other overtime orders corresponding to the user side, obtain the pick-up time points of each overtime order in the list of other overtime orders, and further query the overtime orders whose pick-up time points are within the delivery time interval of the first order as the second orders.

[0076] Step 205, feedback the order information of at least one second order to the user side.

[0077] Step 206, receive the abnormal event combined reporting request sent by the user side for the first order and at least one third order selected from at least one second order.

[0078] After the order information of at least one second order is fed back to the client, the appeal-related page of the client presents the order information of at least one second order. The user can select at least one third order to be merged and reported on the page, where at least one third order is part or all of at least one second order. The server receives the abnormal event merging and reporting request sent by the client for the first order and at least one third order.

[0079] Step 207, perform a combined review on the first order and at least one third order.

[0080] In response to the abnormal event merging and reporting request, the server performs a combined review on the first order and at least one third order. Optionally, the first order and at least one third order are merged into one review task for review. In this way, when reviewing, the information of the first order and the third order can be referred to, and the first order and the third order can be jointly reviewed in combination with the relevance between the order information, which improves the review efficiency and also improves the accuracy of the review.

[0081] In the above embodiments of the present invention, orders that are interrelated with each other are merged and reported, which is different from the existing technology where orders are reported one by one. On the one hand, it improves the convenience of user operation and the reporting efficiency; on the other hand, it improves the review efficiency of the platform and reduces the review pressure; on the third hand, the platform can combine the information relevance between orders for review during review, which improves the accuracy of order review.

[0082] Figure 3 The flowchart of an abnormal order reporting method according to another embodiment of the present invention is shown. The execution subject of this method is the client, and the specific process is the method for the client to submit an abnormal order report, as Figure 3 shown, this method includes the following steps:

[0083] Step 301, determine the first order to be reported.

[0084] Figure 4 and Figure 5 The schematic diagram of the complaint and appeal page in the embodiment of the present invention is shown. As Figure 4 shown, after the user enters the complaint and appeal page of the first order ( Figure 4 Order 1 in it), the user can specify the appeal type, enter the appeal reason, and upload pictures / videos on the complaint and appeal page through click or input operations. According to the behavior of the user entering the complaint and appeal page of the first order, the client determines the first order to be reported.

[0085] After determining the first order to be reported, query at least one second order that has an associated relationship with the first order. In an alternative approach, the user terminal sends the order information of the first order to be reported to the server, and the server queries at least one second order that has an associated relationship with the first order and feeds back the order information of the at least one second order to the user terminal. The processing procedure of the server can refer to the description above.

[0086] In another alternative approach, the user terminal queries at least one second order that has an associated relationship with the first order locally. Since the second order is an abnormal order corresponding to the user terminal, if the user terminal locally records historical order information, local query can be performed to obtain the second order.

[0087] Step 302, present at least one second order that has an associated relationship with the first order.

[0088] After querying at least one second order that has an associated relationship with the first order, refresh the complaint and appeal page to present the second order list. As Figure 5 shown, after the user clicks on the "Appeal Type" selection control and selects the information of "Merchant's meal delivery is too slow", the complaint and appeal page is refreshed, and the associated orders of order 1 such as order 2 and order 3 are presented below the page.

[0089] Step 303, obtain at least one third order selected by the user from the at least one second order.

[0090] The user can select the associated orders that need to be merged and reported on the page. As Figure 5 shown, the user selects order 3, and order 3 is the third order.

[0091] Step 304, send a merged reporting request for abnormal events for the first order and the at least one third order.

[0092] The user clicks on the "Submit" control, and the user terminal sends a merged reporting request for abnormal events for order 1 and order 3 to the server.

[0093] In an alternative approach, presenting at least one second order that has an associated relationship with the first order further includes: presenting at least one second order that has an order time associated relationship with the first order.

[0094] In an alternative approach, at least one second order is an order with delivery timeout whose pick-up time point is within the delivery time interval of the first order. The start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the order delivery time point of the first order. In Figure 4 and Figure 5In the illustrated example, the pick-up time points of Order 2 and Order 3 are within the delivery time range of Order 1, so they are determined as associated orders. Further, in order to improve the accuracy of reporting, present the associated orders, provide an order selection control, enable the user to actively select the orders to be reported jointly, and then perform the combined reporting after the user's active verification to avoid errors in the combined reporting of orders.

[0095] Figure 6 FIG. shows a schematic structural diagram of an abnormal order reporting device according to an embodiment of the present invention.

[0096] As Figure 6 shown, the device includes:

[0097] A receiving module 610, configured to receive the order information of a first order to be reported sent by a user terminal;

[0098] A query module 620, configured to query at least one second order having an associated relationship with the first order, and feed back the order information of the at least one second order to the user terminal;

[0099] A reporting processing module 630, configured to receive an abnormal event combined reporting request for the first order and at least one third order selected from the at least one second order sent by the user terminal.

[0100] In an optional manner, the at least one second order is an abnormal order corresponding to the user terminal.

[0101] In an optional manner, the query module is further configured to: query at least one second order having an order time associated relationship with the first order.

[0102] In an optional manner, the query module is further configured to:

[0103] Obtain the delivery time range of the first order; wherein, the start time point of the delivery time range is the order receiving time point of the first order, and the end time point is the order delivery time point;

[0104] Query at least one second order with delivery timeout whose pick-up time point is within the delivery time range of the first order.

[0105] Figure 7 FIG. shows a schematic structural diagram of an abnormal order reporting device according to another embodiment of the present invention. As Figure 7 shown, the device includes:

[0106] A determination module 710, configured to determine a first order to be reported;

[0107] A presentation module 720 for presenting at least one second order associated with the first order;

[0108] An acquisition module 730 for acquiring at least one third order selected by the user from at least one second order;

[0109] A reporting request module 740 for sending a combined reporting request for an exception event for the first order and the at least one third order.

[0110] In an alternative manner, the at least one second order is an exception order corresponding to the user terminal.

[0111] In an alternative manner, the presentation module is further configured to: present at least one second order having an order time association relationship with the first order.

[0112] In an alternative manner, the at least one second order is an order with delivery timeout whose pick-up time point is within the delivery time interval of the first order, where the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the order delivery time point of the first order.

[0113] The descriptions of the above modules refer to the corresponding descriptions in the method embodiments and will not be elaborated here.

[0114] According to the exception order reporting device provided by the embodiments of the present invention, orders that are mutually associated with each other are combined for reporting, which is different from the existing technology where orders are reported one by one. On the one hand, it improves the convenience of user operation and the reporting efficiency; on the other hand, it improves the platform's review efficiency and reduces the review pressure; on the third hand, the platform can conduct reviews by combining the information relevance between orders, improving the accuracy of order reviews.

[0115] The embodiments of the present invention also provide a non-volatile computer storage medium, which stores at least one executable instruction, and the executable instruction can execute the exception order reporting method in any of the above method embodiments.

[0116] Figure 8 The structure diagram of a computing device according to an embodiment of the present invention is shown. The specific embodiments of the embodiments of the present invention do not limit the specific implementation of the computing device.

[0117] As Figure 8 shown, the computing device may include: a processor 802, a communication interface 804, a memory 806, and a communication bus 808.

[0118] Wherein:

[0119] The processor 802, the communication interface 804, and the memory 806 communicate with each other via the communication bus 808.

[0120] The communication interface 804 is used to communicate with network elements of other devices such as clients or other servers.

[0121] The processor 802 is used to execute the program 810, and specifically can execute the relevant steps in the above-mentioned embodiment of the method for reporting abnormal orders.

[0122] Specifically, the program 810 may include program code, and the program code includes computer operation instructions.

[0123] The processor 802 may be a central processing unit (CPU), or a specific integrated circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of the present invention. One or more processors included in the computing device may be of the same type of processor, such as one or more CPUs; or may be of different types of processors, such as one or more CPUs and one or more ASICs.

[0124] The memory 806 is used to store the program 810. The memory 806 may include high-speed RAM memory, and may also include non-volatile memory, such as at least one disk memory.

[0125] The program 810 is specifically used to cause the processor 802 to execute the method for reporting abnormal orders in any of the above method embodiments. For the specific implementation of each step in the program 810, reference may be made to the corresponding steps and units in the above-mentioned embodiment of the method for reporting abnormal orders, which will not be elaborated here. Those skilled in the art can clearly understand that for the convenience and brevity of description, the specific working processes of the above-described devices and modules can refer to the corresponding process descriptions in the foregoing method embodiments, which will not be repeated here.

[0126] The algorithms or displays provided herein are not inherently related to any specific computer, virtual system, or other device. Various general-purpose systems can also be used in conjunction with the teachings herein. Based on the above description, the structure required to construct such a system is obvious. In addition, the embodiments of the present invention are not directed to any specific programming language. It should be understood that the content of the embodiments of the present invention described herein can be implemented using various programming languages, and the description of the specific language above is to disclose the preferred embodiments of the embodiments of the present invention.

[0127] In the description provided herein, numerous specific details are set forth. However, it will be understood that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.

[0128] Similarly, it should be understood that in order to streamline the embodiments of the invention and assist in understanding one or more of the various inventive aspects, in the foregoing description of the exemplary embodiments of the invention, the various features of the embodiments of the invention are sometimes grouped together in a single embodiment, figure, or description thereof. However, the disclosed method should not be construed as reflecting an intention that the embodiments of the invention as claimed require more features than are expressly recited in each claim. Rather, as reflected in the following claims, the inventive aspects lie in less than all the features of the single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of the invention.

[0129] Those skilled in the art will appreciate that the modules in the devices in the embodiments can be adaptively changed and disposed in one or more devices different from the embodiments. The modules or units or components in the embodiments can be combined into one module or unit or component, and in addition, they can be divided into multiple sub-modules or sub-units or sub-components. Except that at least some of such features and / or processes or units are mutually exclusive, any combination can be used to combine all the features disclosed in this specification (including the accompanying claims, abstract and drawings) and all the processes or units of any method or device so disclosed. Unless otherwise expressly stated, each feature disclosed in this specification (including the accompanying claims, abstract and drawings) can be replaced by an alternative feature providing the same, equivalent or similar purpose.

[0130] In addition, those skilled in the art will be able to understand that although some of the embodiments herein include certain features included in other embodiments but not others, the combination of the features of different embodiments means that it is within the scope of the invention and forms different embodiments. For example, in the following claims, any one of the claimed embodiments can be used in any combination.

[0131] Each component embodiment of the present invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art should understand that a microprocessor or a digital signal processor (DSP) may be used in practice to implement some or all of the functions of some or all of the components according to the embodiments of the present invention. Embodiments of the present invention may also be implemented as a device or apparatus program (e.g., a computer program and a computer program product) for performing part or all of the methods described herein. Such a program implementing embodiments of the present invention may be stored on a computer-readable medium, or may be in the form of one or more signals. Such signals may be downloaded from an Internet website, or provided on a carrier signal, or in any other form.

[0132] It should be noted that the above embodiments illustrate embodiments of the present invention rather than limit the present invention, and those skilled in the art can design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in the claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. Embodiments of the present invention may be implemented by means of hardware including several different elements and by means of a suitably programmed computer. In the unit claims listing several devices, several of these devices may be embodied by the same item of hardware. The use of the words first, second, and third, etc. does not denote any order. These words may be interpreted as names. The steps in the above embodiments, unless otherwise specified, should not be construed as limiting the order of execution.

Claims

1. An abnormal order reporting method, applied to a server, includes: Receiving the order information of a first order to be reported sent by a user terminal; Obtaining the delivery time interval of the first order; wherein, the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the delivery time point of the first order; Querying for orders with delivery timeout whose pick-up time points are within the delivery time interval of the first order to obtain at least one second order, and feeding back the order information of the at least one second order to the user terminal for the user terminal to present at least one second order having an associated relationship with the first order, and obtaining at least one third order selected by the user from the at least one second order, and sending an abnormal event combined reporting request for the first order and the at least one third order to the server; Receiving the abnormal event combined reporting request for the first order and at least one third order selected from the at least one second order sent by the user terminal; Combining the relevance between the order information of the first order and the order information of the at least one third order to jointly review the first order and the at least one third order.

2. An abnormal order reporting method, applied to a user terminal, includes: Determining a first order to be reported, and sending the order information of the first order to a server for the server to obtain the delivery time interval of the first order, querying for orders with delivery timeout whose pick-up time points are within the delivery time interval of the first order to obtain at least one second order, and feeding back the order information of the at least one second order to the user terminal; wherein, the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the delivery time point of the first order; Receiving the order information of the at least one second order sent by the server, and presenting at least one second order having an associated relationship with the first order; Obtaining at least one third order selected by the user from the at least one second order; Sending an abnormal event combined reporting request for the first order and the at least one third order to the server for the server to combine the relevance between the order information of the first order and the order information of the at least one third order to jointly review the first order and the at least one third order.

3. An abnormal order reporting device, applied to a server, includes: A receiving module, configured to receive the order information of a first order to be reported sent by a user terminal; A querying module, configured to obtain the delivery time interval of the first order, query for orders with delivery timeout whose pick-up time points are within the delivery time interval of the first order to obtain at least one second order, and feed back the order information of the at least one second order to the user terminal; wherein, the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the delivery time point of the first order; A reporting processing module, configured to receive an abnormal event combined reporting request sent by the client for the first order and at least one third order selected from the at least one second order, and jointly review the first order and the at least one third order in combination with the relevance between the order information of the first order and the at least one third order.

4. An abnormal order reporting device, applied to a client, comprising: A determination module, configured to determine a first order to be reported, send the order information of the first order to a server, so that the server obtains the delivery time interval of the first order, query the orders with delivery timeout whose pick-up time points are within the delivery time interval of the first order, obtain at least one second order, and feed back the order information of the at least one second order to the client; wherein, the start time point of the delivery time interval is the order receiving time point of the first order, and the end time point is the delivery time point of the first order; A presentation module, configured to receive the order information of the at least one second order sent by the server, and present the at least one second order having an association relationship with the first order; An acquisition module, configured to acquire at least one third order selected by the user from the at least one second order; A reporting request module, configured to send an abnormal event combined reporting request for the first order and the at least one third order to the server, so that the server jointly reviews the first order and the at least one third order in combination with the relevance between the order information of the first order and the at least one third order.

5. A computing device, comprising: A processor, a memory, a communication interface, and a communication bus, where the processor, the memory, and the communication interface complete communication with each other through the communication bus; The memory is used to store at least one executable instruction, and the executable instruction causes the processor to perform the operations corresponding to the abnormal order reporting method according to claim 1 or 2.

6. A computer storage medium, where at least one executable instruction is stored in the storage medium, and the executable instruction causes the processor to perform the operations corresponding to the abnormal order reporting method according to claim 1 or 2.

Images