Methods, apparatus and readable storage media for identifying abnormal base station equipment

Abstract

This application discloses a method, apparatus, and readable storage medium for determining abnormal base station equipment, relating to the field of communication technology, and is used to quickly and accurately determine abnormal base station equipment. The method includes: receiving network element alarm information, the network element alarm information including the identifier of a faulty network element; determining the downstream link of the faulty network element from a preset graph database based on the identifier of the faulty network element; the preset graph database includes multiple network devices and the topology relationships between the multiple network devices, the multiple network devices including network elements and base station equipment, and a downstream link of a network element is a link where data is sent from a network element to a base station equipment; and determining the abnormal base station equipment based on the base station equipment included in the downstream link.

Description

Technical Field

[0001] This application relates to the field of communication technology, and in particular to a method, apparatus and readable storage medium for determining abnormal base station equipment. Background Technology

[0002] With the development of communication technology, the number of network devices is increasing. When a network device malfunctions, it affects the network of users within its signal coverage area. Operators typically experience a delay in obtaining information about network device anomalies. If a network device malfunctions, users are unable to use the network, and if operators do not respond promptly, it leads to a poor user experience. Therefore, how to quickly and accurately identify malfunctioning base station equipment has become a pressing technical problem to be solved. Summary of the Invention

[0003] This application provides a method, apparatus, and readable storage medium for determining abnormal base station equipment, which can be used to quickly and accurately determine abnormal base station equipment.

[0004] To achieve the above objectives, this application adopts the following technical solution:

[0005] In a first aspect, a method for determining abnormal base station equipment is provided, comprising: receiving network element alarm information, the network element alarm information including the identifier of the faulty network element; determining the downstream link of the faulty network element from a preset graph database based on the identifier of the faulty network element; the preset graph database includes multiple network devices and the topology relationships between the multiple network devices, the multiple network devices including network elements and base station equipment, and the downstream link of a network element is the link from which data is sent from a network element to a base station equipment; and determining the abnormal base station equipment based on the base station equipment included in the downstream link.

[0006] Based on the technical solution provided in this application, the device for determining abnormal base station equipment can identify the faulty network element after receiving network element alarm information. Since the preset graph database includes multiple network devices and their topological relationships, and these network devices include network elements and base station equipment, and because a faulty network element can affect downstream network devices, the device can determine the downstream links of the faulty network element from the preset graph database based on its identifier. This allows the device to identify the base station equipment included in the downstream links as abnormal base station equipment, eliminating the need for passive detection of abnormal base stations upon receiving complaints. Furthermore, because the identifier of a network element is unique, abnormal base station equipment can be quickly and accurately identified upon receiving network element alarm information.

[0007] Optionally, the abnormal base station equipment is determined based on the base station equipment included in the downstream link, including: determining candidate abnormal base station equipment based on the base station equipment included in the downstream link; determining multiple target terminal equipment based on the candidate abnormal base station equipment, wherein the multiple target terminal equipment are within the coverage area of ​​the candidate abnormal base station equipment; determining abnormal base station equipment based on the signaling data of the multiple target terminal equipment, wherein the ratio of the number of abnormal terminal equipment to the number of multiple target terminal equipment within the coverage area of ​​the abnormal base station equipment is greater than a first threshold, and the abnormal terminal equipment is the terminal equipment that received the preset network handover signaling data.

[0008] Thus, after identifying candidate abnormal base station devices, the determining device can determine the ratio of the number of abnormal terminal devices within the coverage area of ​​the candidate abnormal base station device to the number of the plurality of target terminal devices, and if the ratio is greater than a first threshold, determine the candidate abnormal base station device as an abnormal base station device. In this way, based on the identification of candidate abnormal base station devices according to network element alarm information, further screening of candidate abnormal base station devices through user signaling avoids the possibility of inaccurate network element alarm information and improves the accuracy of identifying abnormal base station devices.

[0009] Optionally, the method for determining abnormal base station equipment further includes: upon receiving network anomaly complaint information sent by a user's terminal device, determining the location information of the user's terminal device; if the user's terminal device is within the coverage area of ​​the abnormal base station equipment, sending a first reminder message to the user's terminal device, the first reminder message including the reason for the network anomaly.

[0010] Thus, when the device receives a network anomaly complaint from a user's terminal device, it can automatically match the abnormal base station device based on the location information of the user's terminal device, promptly reply to the customer with the reason for the anomaly, and improve the user experience.

[0011] Optionally, the preset network handover signaling data is the Radio Resource Control (RRC) reconfiguration message.

[0012] Secondly, a device for determining abnormal base station equipment is provided. The device includes: a receiving unit and a determining unit; the receiving unit is used to receive network element alarm information, the network element alarm information including the identifier of the faulty network element; the determining unit is used to determine the downstream link of the faulty network element from a preset graph database according to the identifier of the faulty network element; the preset graph database includes multiple network devices and the topology relationships between the multiple network devices, the multiple network devices include network elements and base station equipment, and the downstream link of a network element is the link from a network element to a base station equipment; the determining unit is also used to determine the abnormal base station equipment according to the base station equipment included in the downstream link.

[0013] Optionally, the determining unit is specifically used for: determining candidate abnormal base station equipment based on the base station equipment included in the downstream link; determining multiple target terminal equipment based on the candidate abnormal base station equipment, wherein the multiple target terminal equipment are within the coverage area of ​​the candidate abnormal base station equipment; determining abnormal base station equipment based on the signaling data of the multiple target terminal equipment, wherein the ratio of the number of abnormal terminal equipment to the number of multiple target terminal equipment within the coverage area of ​​the abnormal base station equipment is greater than a first threshold, and the abnormal terminal equipment is a terminal equipment that has received preset network handover signaling data.

[0014] Optionally, the device for determining abnormal base station equipment further includes a sending unit; the determining unit is further configured to determine the location information of the user's terminal equipment when receiving network anomaly complaint information sent by the user's terminal equipment; the sending unit is configured to send a first reminder message to the user's terminal equipment when the user's terminal equipment is within the coverage area of ​​the abnormal base station equipment, the first reminder message including the reason for the network anomaly.

[0015] Optionally, the preset network handover signaling data is the Radio Resource Control (RRC) reconfiguration message.

[0016] Thirdly, an apparatus for determining abnormal base station equipment is provided. This apparatus can perform the functions of the apparatus for determining abnormal base station equipment in the above-mentioned aspects or possible designs. The functions can be implemented by hardware. For example, in one possible design, the apparatus for determining abnormal base station equipment may include a processor and a communication interface. The processor can be used to support the apparatus for determining abnormal base station equipment in performing the functions involved in the first aspect or any possible design of the first aspect.

[0017] In another possible design, the apparatus for determining abnormal base station equipment may further include a memory for storing necessary computer execution instructions and data. When the apparatus for determining abnormal base station equipment is running, the processor executes the computer execution instructions stored in the memory to cause the apparatus for determining abnormal base station equipment to perform the first aspect or any of the possible methods for determining abnormal base station equipment described above.

[0018] Fourthly, a computer-readable storage medium is provided, which may be a readable non-volatile storage medium storing computer instructions or programs that, when executed on a computer, enable the computer to perform the method for determining abnormal base station equipment described in the first aspect or any of the above aspects.

[0019] Fifthly, a computer program product containing instructions is provided, which, when run on a computer, enables the computer to perform the method for determining an abnormal base station device according to the first aspect or any possible design of the above aspects.

[0020] A sixth aspect provides an electronic device comprising one or more processors and one or more memories. The one or more memories are coupled to the one or more processors, and the one or more memories are used to store computer program code, including computer instructions, which, when executed by the one or more processors, cause the electronic device to perform the method for determining an abnormal base station device as described in the first aspect or any possible design of the first aspect.

[0021] In a seventh aspect, a chip system is provided, comprising a processor and a communication interface. This chip system can be used to implement the functions performed by the means for determining an abnormal base station device in the first aspect or any possible design of the first aspect, such as the processor acquiring a first request message from a terminal device via the communication interface. In one possible design, the chip system further includes a memory for storing program instructions and / or data. The chip system can be composed of chips or may include chips and other discrete devices, without limitation. Attached Figure Description

[0022] Figure 1 This is a schematic diagram of a system for determining abnormal base station equipment provided in an embodiment of this application;

[0023] Figure 2 A schematic diagram of the structure of another device for determining abnormal base station equipment provided in this application embodiment;

[0024] Figure 3 A flowchart illustrating another method for determining abnormal base station equipment provided in this application embodiment;

[0025] Figure 4 This is a schematic diagram of a graph database provided in an embodiment of this application;

[0026] Figure 5 A flowchart illustrating another method for determining abnormal base station equipment provided in this application embodiment;

[0027] Figure 6 A flowchart illustrating another method for determining abnormal base station equipment provided in this application embodiment;

[0028] Figure 7 A schematic diagram of another system for determining abnormal base station equipment provided in this application embodiment;

[0029] Figure 8This is a schematic diagram of a device for determining abnormal base station equipment provided in an embodiment of this application. Detailed Implementation

[0030] To enable those skilled in the art to better understand the technical solutions of this disclosure, the technical solutions in the embodiments of this application will be clearly and completely described below with reference to the accompanying drawings.

[0031] It should be noted that the terms "first," "second," etc., used in the specification, claims, and accompanying drawings of this application are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments of this disclosure described herein can be implemented in orders other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with this disclosure. Rather, they are merely examples of apparatuses and methods consistent with some aspects of the embodiments of this application as detailed in the appended claims.

[0032] It should also be understood that the term "comprising" indicates the presence of the described feature, whole, step, operation, element and / or component, but does not exclude the presence or addition of one or more other features, wholes, steps, operations, elements and / or components.

[0033] With the development of communication technology, the number of network devices is increasing. When a network device malfunctions, it affects the network of users within its signal coverage area. Operators typically experience a delay in obtaining information about these malfunctions. If a network device malfunctions, users are unable to use the network, and the operator's delayed response leads to a poor user experience. Therefore, quickly identifying malfunctioning base station equipment has become a pressing technical problem.

[0034] In view of this, embodiments of this application provide a method for determining abnormal base station equipment, including: receiving network element alarm information, the network element alarm information including the identifier of a faulty network element; determining the downstream link of the faulty network element from a preset graph database according to the identifier of the faulty network element; the preset graph database includes multiple network devices and the topology relationships between the multiple network devices, the multiple network devices including network elements and base station equipment, and a downstream link of a network element is a link in which data is sent from a network element to a base station equipment; determining the abnormal base station equipment according to the base station equipment included in the downstream link.

[0035] The methods provided in the embodiments of this application will now be described in detail with reference to the accompanying drawings.

[0036] It should be noted that the network system described in the embodiments of this application is for the purpose of more clearly illustrating the technical solutions of the embodiments of this application, and does not constitute a limitation on the technical solutions provided in the embodiments of this application. As those skilled in the art will know, with the evolution of network systems and the emergence of other network systems, the technical solutions provided in the embodiments of this application are also applicable to similar technical problems.

[0037] Figure 1 The diagram shown is a schematic representation of a system for determining abnormal base station equipment according to an embodiment of this application. Figure 1 As shown, the system for determining abnormal base station equipment may include a big data platform 11 and an abnormal base station equipment determination device 12. The big data platform 11 and the abnormal base station equipment determination device 12 (hereinafter referred to as determination device 12) can be connected wirelessly, for example.

[0038] The big data platform 11 involved in the embodiments of this application may also be referred to as a server, database, etc. In the embodiments of this application, the specific technology and device form used for the big data platform 11 are not limited.

[0039] In the embodiments of this application, the determining device 12 may be a computer, server, terminal device, etc. The embodiments of this application do not limit the specific technology, quantity, or form of the determining device 12.

[0040] The big data platform 11 is used to collect network management log information and user signaling data in real time, and send the collected network management log information and user signaling data to the determining device 12. The determining device 12, after receiving the network management log information and user signaling data sent by the big data platform 11, determines the identifier of the faulty network element; and based on the identifier of the faulty network element, determines the downstream link of the faulty network element from a preset graph database, and determines the abnormal base station equipment based on the base station equipment included in the downstream link.

[0041] In different application scenarios, the big data platform 11 and the determining device 12 can be independent devices or integrated into the same device. This embodiment of the invention does not impose specific limitations on this.

[0042] It should be noted that, Figure 1 This is just an example framework diagram. Figure 1 The names of the various devices included are unrestricted, and except for Figure 1 In addition to the functional nodes shown, other nodes may also be included, but this application embodiment does not limit this.

[0043] In practical implementation, Figure 1 Each device in the process can be adopted Figure 2The shown composition structure, or including Figure 2 The components shown. Figure 2 This is a schematic diagram illustrating the composition of a determining device 200 provided in an embodiment of this application. The determining device 200 can be a server, or it can be a chip or system-on-a-chip within the server. Figure 2 As shown, the determining device 200 includes a processor 201, a communication interface 202, and a communication line 203.

[0044] Furthermore, the determining device 200 may also include a memory 204. The processor 201, memory 204, and communication interface 202 can be connected via a communication line 203.

[0045] The processor 201 can be a CPU, a general-purpose processor, a network processor (NP), a digital signal processor (DSP), a microprocessor, a microcontroller, a programmable logic device (PLD), or any combination thereof. The processor 201 can also be other devices with processing capabilities, such as circuits, devices, or software modules, without limitation.

[0046] Communication interface 202 is used to communicate with other devices or other communication networks. Communication interface 202 can be a module, circuit, communication interface, or any device capable of enabling communication.

[0047] Communication line 203 is used to transmit information between the components included in determining device 200.

[0048] Memory 204 is used to store instructions. These instructions can be computer programs.

[0049] The memory 204 can be a read-only memory (ROM) or other type of static storage device that can store static information and / or instructions; it can also be a random access memory (RAM) or other type of dynamic storage device that can store information and / or instructions; it can also be an electrically erasable programmable read-only memory (EEPROM), a compact disc read-only memory (CD-ROM) or other optical disc storage, optical disc storage (including compressed optical discs, laser discs, optical discs, digital universal optical discs, Blu-ray discs, etc.), magnetic disk storage media or other magnetic storage devices, etc., without limitation.

[0050] It should be noted that the memory 204 can exist independently of the processor 201 or can be integrated with the processor 201. The memory 204 can be used to store instructions, program code, or some data, etc. The memory 204 can be located inside or outside the determining device 200, without limitation. The processor 201 is used to execute the instructions stored in the memory 204 to implement the method for determining abnormal base station equipment provided in the following embodiments of this application.

[0051] In one example, processor 201 may include one or more CPUs, for example, Figure 2 CPU0 and CPU1 in the CPU.

[0052] As an optional implementation, the determining device 200 includes multiple processors, for example, besides Figure 2 In addition to processor 201, it may also include processor 205.

[0053] It should be pointed out that, Figure 2 The composition shown does not constitute a basis for this. Figure 1 The limitations of each device in the process, except Figure 2 In addition to the components shown, Figure 1 The various devices may include more Figure 2 More or fewer components, or combinations of certain components, or different arrangements of components.

[0054] In this embodiment of the application, the chip system may be composed of chips or may include chips and other discrete devices.

[0055] Furthermore, the actions, terms, etc., involved in the various embodiments of this application can be referenced interchangeably without limitation. The message names or parameter names in the messages exchanged between the various devices in the embodiments of this application are merely examples, and other names may be used in specific implementations without limitation.

[0056] To facilitate a clear description of the technical solutions in the embodiments of this application, the terms "first" and "second" are used in the embodiments of this application to distinguish identical or similar items with essentially the same function and effect. Those skilled in the art will understand that the terms "first" and "second" do not limit the quantity or execution order, and the terms "first" and "second" are not necessarily different.

[0057] It should be noted that, in this application, the terms "exemplary" or "for example" are used to indicate that something is being described as an example, illustration, or illustration. Any embodiment or design described as "exemplary" or "for example" in this application should not be construed as being more preferred or advantageous than other embodiments or design solutions. Specifically, the use of terms such as "exemplary" or "for example" is intended to present the relevant concepts in a concrete manner.

[0058] In this application, "at least one" means one or more, and "more than one" means two or more. "And / or" describes the relationship between related objects, indicating that three relationships can exist. For example, A and / or B can mean: A alone, A and B simultaneously, or B alone, where A and B can be singular or plural. The character " / " generally indicates that the preceding and following related objects are in an "or" relationship. "At least one of the following" or similar expressions refer to any combination of these items, including any combination of single or plural items. For example, at least one of a, b, or c can mean: a, b, c, ab, ac, bc, or abc, where a, b, and c can be single or multiple.

[0059] The following is combined with Figure 1 The target user determination system shown describes the method for determining abnormal base station equipment provided in the embodiments of this application.

[0060] Figure 3 This application provides a method for determining abnormal base station equipment, which can be applied to a server or a determining device. Figure 1 The determining device 11 can also be a component within the determining device 11, such as a chip. This application embodiment uses an application to the determining device 11 as an example for illustration. Figure 3 As shown, the method includes the following steps S301-S303:

[0061] S301. Determine if the device receives alarm information from the network element.

[0062] The network element alarm information may include the identifier of the faulty network element, as well as information such as the timestamp of the alarm occurrence.

[0063] As one possible implementation, the determining device can communicate with a network management device. The determining device can send a first subscription message to the network management device, which requests network management log information. After receiving the first subscription message from the determining device, the network management device can send network management log information to the determining device at a preset frequency. After receiving the network management log information from the network management device, the determining device can obtain alarm information based on the alarm identifiers in the network management log information.

[0064] For example, alarm labels can be error, warning, alarm, etc.

[0065] As another possible implementation, the determining device can communicate with the network management device. The determining device can send a second subscription message to the network management device, which requests network element alarm information. After receiving the second subscription message from the determining device, the network management device can send network element alarm information to the determining device at a preset frequency. Correspondingly, the determining device receives the network element alarm information sent by the network management device.

[0066] It should be noted that the preset frequency can be set as needed. For example, it can be set to once per second or once every 2 seconds.

[0067] S302. The determining device determines the downstream link of the faulty network element from a preset graph database based on the identifier of the faulty network element.

[0068] The preset graph database includes multiple network devices and the topological relationships between them. The multiple network devices include network elements and base station equipment. The downstream link of a network element is the link through which data is sent from a network element to a base station equipment.

[0069] For example, the network elements included in multiple network devices can be Mobility Management Entity (MME), SGSN, Home Subscriber Server (HSS), Gateway GPRS Support Node (GGSN), etc., and will not be listed one by one.

[0070] As one possible implementation, after obtaining the identifier of the faulty network element, the determining device can match the identifier of the faulty network element with multiple network elements in a preset graph database, and determine the position of the faulty network element in the preset graph database based on the matching results. Furthermore, after determining the position of the faulty network element in the preset graph database, the determining device can determine the downstream link of the faulty network element based on its position in the preset graph database.

[0071] In one example, such as Figure 4The diagram illustrates a graph database, which includes a first network element, a second network element, a third and fourth network element downstream of the first network element, a fifth network element downstream of the third and second network elements, a first and second base station device located within the third network element, a third and fourth base station device located within the fourth network element, and a fifth and sixth base station device located within the fifth network element. In this graph database, if the faulty network element is the first network element, the determining device can determine that the downstream links of the first network element include the following four links: 1. First network element → Third network element → First base station device. 2. First network element → Third network element → Second base station device. 3. First network element → Fourth network element → Third base station device. 4. First network element → Fourth network element → Fourth base station device.

[0072] For example, if the faulty network element is the third network element, the determining device can determine that the downstream links of the first network element include the following two links: 1. Third network element → First base station equipment. 2. Third network element → Second base station equipment.

[0073] S303. The determining device determines abnormal base station equipment based on the base station equipment included in the downstream link.

[0074] As one possible implementation, after determining the downstream link of the faulty network element, the determining device can determine the signaling data of the base station equipment included in the downstream link and the terminal equipment within the coverage area of ​​the base station equipment, and determine the abnormal base station equipment from the base station equipment included in the downstream link based on the signaling data of the terminal equipment.

[0075] It should be noted that the specific details of determining abnormal base station equipment based on the base station equipment included in the downstream link in this possible implementation will be explained in a later section, and will not be repeated here.

[0076] Based on the technical solution provided in this application, the device for determining abnormal base station equipment can identify the faulty network element after receiving network element alarm information. Since the preset graph database includes multiple network devices and their topological relationships, and these network devices include network elements and base station equipment, and because a faulty network element can affect downstream network devices, the device can determine the downstream links of the faulty network element from the preset graph database based on its identifier. This allows the device to identify the base station equipment included in the downstream links as abnormal base station equipment, eliminating the need for passive detection of abnormal base stations upon receiving complaints. Furthermore, because the identifier of a network element is unique, abnormal base station equipment can be quickly and accurately identified upon receiving network element alarm information.

[0077] One possible implementation, such as Figure 5As shown, in order to determine abnormal base station equipment based on the base station equipment included in the downstream link, S303 in the determination method of this application may further include the following S501-S503.

[0078] S501. The determining device determines candidate abnormal base station equipment based on the base station equipment included in the downstream link.

[0079] As one possible implementation, the determining device can identify all base station devices included in the downstream link as candidate abnormal base station devices.

[0080] In one example, if the faulty network element is as described above... Figure 4 The first network element shown can be used to determine whether the candidate abnormal base station equipment is the first base station equipment, the second base station equipment, the third base station equipment, or the fourth base station equipment. For example, if the faulty network element is as described above... Figure 4 The third network element shown can then determine whether the candidate abnormal base station equipment is the first base station equipment or the second base station equipment.

[0081] S502, The determining device determines multiple target terminal devices based on the candidate abnormal base station devices.

[0082] Among them, multiple target terminal devices are within the coverage area of ​​candidate abnormal base station devices.

[0083] As one possible implementation, the determining device can acquire uplink and downlink data of the abnormal base station device. The uplink and downlink data includes the identifier of the terminal device connected to the abnormal base station device. The determining device can determine multiple target terminal devices based on the identifier of the terminal device connected to the abnormal base station device.

[0084] As another possible implementation, the determining device can obtain the latitude and longitude coordinates of the coverage area of ​​the candidate abnormal base station device from the server, obtain the latitude and longitude coordinates of multiple terminal devices from the positioning software of the terminal device, match the latitude and longitude coordinates of the multiple terminal devices with the latitude and longitude coordinates of the coverage area of ​​the candidate abnormal base station device, and determine the terminal device whose latitude and longitude coordinates of the multiple terminal devices in the matching result are within the coverage area of ​​the candidate abnormal base station device as the target terminal device.

[0085] It should be noted that the above implementation method for determining multiple target terminal devices is only an illustrative example. Other methods may also be used to determine multiple target terminal devices, and there are no restrictions on them.

[0086] S503, The determining device determines the abnormal base station equipment based on the signaling data of multiple target terminal equipment.

[0087] Specifically, the ratio of the number of abnormal terminal devices within the coverage area of ​​the abnormal base station device to the number of multiple target terminal devices is greater than a first threshold. Abnormal terminal devices are those that receive preset network handover signaling data. For example, the preset network handover signaling data is a radio resource control (RRC) reconfiguration message.

[0088] The first threshold can be set as needed. For example, it can be 0.5, 0.4, 0.6, etc., without restriction.

[0089] As one possible implementation, the determining device can determine the signaling data of multiple target terminal devices within the coverage area of ​​the candidate abnormal base station device. If an RRC reconfiguration message exists in the signaling data corresponding to the target terminal device, the device determines that the target terminal device is an abnormal terminal device, thus obtaining the number of abnormal terminal devices within the coverage area of ​​the candidate abnormal base station device. Furthermore, the device determines the ratio of the number of abnormal terminal devices within the coverage area of ​​the abnormal base station device to the number of multiple target terminal devices. If this ratio is greater than a first threshold, the candidate abnormal base station device is determined to be an abnormal base station device.

[0090] Thus, after identifying candidate abnormal base station devices, the determining device can determine the ratio of the number of abnormal terminal devices within the coverage area of ​​the candidate abnormal base station device to the number of the plurality of target terminal devices, and if the ratio is greater than a first threshold, determine the candidate abnormal base station device as an abnormal base station device. In this way, based on the identification of candidate abnormal base station devices according to network element alarm information, further screening of candidate abnormal base station devices through user signaling avoids the possibility of inaccurate network element alarm information and improves the accuracy of identifying abnormal base station devices.

[0091] One possible implementation, such as Figure 6 As shown, in order to determine at least one target IoT card from multiple candidate IoT cards, the detection method of this application may further include the following steps S601-602.

[0092] S601. Upon receiving network anomaly complaint information sent by the user's terminal device, the determining device determines the location information of the user's terminal device.

[0093] The location information can be latitude and longitude data.

[0094] As one possible implementation, the user's terminal device has a built-in positioning device that can determine its own location information. Upon receiving a network anomaly complaint from the user's terminal device, the positioning device can send a first request to the user's terminal device, requesting its location information. After receiving the first request, the user's terminal device can send a first response, including its location information. The positioning device can then determine the user's terminal device's location based on the first response.

[0095] S602. If the user's terminal device is within the coverage area of ​​the abnormal base station device, the determining device sends a first reminder message to the user's terminal device.

[0096] The first alert includes the reason for the network anomaly.

[0097] As one possible implementation, after determining the location information of the user's terminal device, the determining device can match the location information of the user's terminal device with the coverage area of ​​the abnormal base station device, and determine whether the user's terminal device is within the coverage area of ​​the abnormal base station device based on the matching result.

[0098] Thus, when the device receives a network anomaly complaint from a user's terminal device, it can automatically match the abnormal base station device based on the location information of the user's terminal device, promptly reply to the customer with the reason for the anomaly, and improve the user experience.

[0099] Figure 7 The diagram shown is a schematic representation of a system for determining abnormal base station equipment according to an embodiment of this application. Figure 7 As shown, the system for determining the abnormal base station equipment may include a fault monitoring module, a fault link analysis module, an impact area analysis module, and a user response module. These modules can be connected via wired or wireless means.

[0100] The fault monitoring module retrieves log information and user signaling data from the network management system and identifies faulty network elements based on these data. The fault link analysis module identifies faulty links through faulty network elements. The impact area analysis module determines the area affected by the faulty link. The user response module sends response information to users based on the area affected by the faulty link and the user's location.

[0101] The various solutions in the above embodiments of this application can be combined without contradiction.

[0102] This application embodiment can divide the detection device into functional modules or functional units according to the above method examples. For example, each function can be divided into a separate functional module or functional unit, or two or more functions can be integrated into one processing module. The integrated module can be implemented in hardware or in software functional modules or functional units. The module or unit division in this application embodiment is illustrative and only represents one logical functional division; other division methods may be used in actual implementation.

[0103] When dividing each function into modules according to its corresponding function. Figure 8 A schematic diagram of a detection device is shown. This detection device can be a server or a chip applied in a server. This detection device can be used to perform the functions related to the server involved in the above embodiments. Figure 8 The detection device shown may include: a receiving unit 801 and a determining unit 802; the receiving unit 801 is used to receive network element alarm information, which includes the identifier of the faulty network element; the determining unit 802 is used to determine the downstream link of the faulty network element from a preset graph database based on the identifier of the faulty network element; the preset graph database includes multiple network devices and the topology relationships between the multiple network devices, which include network elements and base station devices, and the downstream link of a network element is the link from which data is sent from a network element to a base station device; the determining unit 802 is also used to determine abnormal base station devices based on the base station devices included in the downstream link.

[0104] In one possible design, the determining unit 802 is specifically used for: determining candidate abnormal base station equipment based on the base station equipment included in the downstream link; determining multiple target terminal equipment based on the candidate abnormal base station equipment, wherein the multiple target terminal equipment are within the coverage area of ​​the candidate abnormal base station equipment; determining abnormal base station equipment based on the signaling data of the multiple target terminal equipment, wherein the ratio of the number of abnormal terminal equipment to the number of multiple target terminal equipment within the coverage area of ​​the abnormal base station equipment is greater than a first threshold, and the abnormal terminal equipment is a terminal equipment that has received preset network handover signaling data.

[0105] In one possible design, the device for determining abnormal base station equipment further includes a sending unit 803; the determining unit 802 is further configured to determine the location information of the user's terminal equipment when receiving network anomaly complaint information sent by the user's terminal equipment; the sending unit 803 is configured to send a first reminder message to the user's terminal equipment when the user's terminal equipment is within the coverage area of ​​the abnormal base station equipment, the first reminder message including the reason for the network anomaly.

[0106] In one possible design, the preset network handover signaling data is a Radio Resource Control (RRC) reconfiguration message.

[0107] This application also provides a computer-readable storage medium. All or part of the processes in the above method embodiments can be implemented by a computer program instructing related hardware. This program can be stored in the computer-readable storage medium, and when executed, it can include the processes of the above method embodiments. The computer-readable storage medium can be an internal storage unit of the detection device (including a data transmitter and / or a data receiver) in any of the foregoing embodiments, such as the hard disk or memory of the detection device. The computer-readable storage medium can also be an external storage device of the terminal device, such as a plug-in hard disk, smart media card (SMC), secure digital (SD) card, flash card, etc., equipped on the terminal device. Further, the computer-readable storage medium can include both the internal storage unit of the detection device and an external storage device. The computer-readable storage medium is used to store the computer program and other programs and data required by the detection device. The computer-readable storage medium can also be used to temporarily store data that has been output or will be output.

[0108] It should be noted that the terms "first" and "second," etc., in the specification, claims, and drawings of this application are used to distinguish different objects, not to describe a specific order. Furthermore, the terms "comprising" and "having," and any variations thereof, are intended to cover non-exclusive inclusion. For example, a process, method, system, product, or apparatus that includes a series of steps or units is not limited to the listed steps or units, but may optionally include steps or units not listed, or may optionally include other steps or units inherent to these processes, methods, products, or apparatuses.

[0109] It should be understood that in this application, "at least one (item)" means one or more, "more than one" means two or more, "at least two (items)" means two or three or more, and "and / or" is used to describe the relationship between related objects, indicating that there can be three relationships. For example, "A and / or B" can mean: only A exists, only B exists, and A and B exist simultaneously, where A and B can be singular or plural. The character " / " generally indicates that the related objects before and after are in an "or" relationship. "At least one (item) of the following" or similar expressions refer to any combination of these items, including any combination of single or plural items. For example, at least one (item) of a, b, or c can mean: a, b, c, "a and b", "a and c", "b and c", or "a and b and c", where a, b, and c can be single or multiple.

[0110] Through the above description of the embodiments, those skilled in the art can clearly understand that, for the sake of convenience and brevity, only the division of the above functional modules is used as an example. In actual applications, the above functions can be assigned to different functional modules as needed, that is, the internal structure of the device can be divided into different functional modules to complete all or part of the functions described above.

[0111] In the several embodiments provided in this application, it should be understood that the disclosed apparatus and methods can be implemented in other ways. For example, the apparatus embodiments described above are merely illustrative; for instance, the division of modules or units is only a logical functional division, and in actual implementation, there may be other division methods. For example, multiple units or components may be combined or integrated into another device, or some features may be ignored or not executed. Furthermore, the mutual coupling or direct coupling or communication connection shown or discussed may be through some interfaces; the indirect coupling or communication connection between devices or units may be electrical, mechanical, or other forms.

[0112] The units described as separate components may or may not be physically separate. A component shown as a unit can be one or more physical units; that is, it can be located in one place or distributed in multiple different locations. Some or all of the units can be selected to achieve the purpose of this embodiment according to actual needs.

[0113] Furthermore, the functional units in the various embodiments of this application can be integrated into one processing unit, or each unit can exist physically separately, or two or more units can be integrated into one unit. The integrated unit can be implemented in hardware or as a software functional unit.

[0114] If the integrated unit is implemented as a software functional unit and sold or used as an independent product, it can be stored in a readable storage medium. Based on this understanding, the technical solutions of the embodiments of this application, essentially, or the parts that contribute to the prior art, or all or part of the technical solutions, can be embodied in the form of a software product. This software product is stored in a storage medium and includes several instructions to cause a device (which may be a microcontroller, chip, etc.) or processor to execute all or part of the steps of the methods described in the various embodiments of this application. The aforementioned storage medium includes various media capable of storing program code, such as USB flash drives, portable hard drives, ROM, RAM, magnetic disks, or optical disks.

[0115] The above description is merely a specific embodiment of this application, but the scope of protection of this application is not limited thereto. Any changes or substitutions within the technical scope disclosed in this application should be included within the scope of protection of this application. Therefore, the scope of protection of this application should be determined by the scope of the claims.

Claims

1. A method for determining abnormal base station equipment, characterized in that, The method includes: Receive network element alarm information, wherein the network element alarm information includes the identifier of the faulty network element; Based on the identifier of the faulty network element, the downstream link of the faulty network element is determined from a preset graph database; the preset graph database includes multiple network devices and the topology relationships between the multiple network devices, the multiple network devices include network elements and base station devices, and the downstream link of a network element is the link from the network element to the base station device; Based on the base station equipment included in the downstream link, candidate abnormal base station equipment is determined; multiple target terminal equipment is determined based on the candidate abnormal base station equipment, and the multiple target terminal equipment is within the coverage area of ​​the candidate abnormal base station equipment; the abnormal base station equipment is determined based on the signaling data of the multiple target terminal equipment, and the ratio of the number of abnormal terminal equipment within the coverage area of ​​the abnormal base station equipment to the number of the multiple target terminal equipment is greater than a first threshold, and the abnormal terminal equipment is a terminal equipment that has received preset network handover signaling data.

2. The method according to claim 1, characterized in that, The method further includes: Upon receiving a network anomaly complaint from a user's terminal device, the location information of the user's terminal device is determined. If the user's terminal device is within the coverage area of ​​the abnormal base station device, a first reminder message is sent to the user's terminal device, the first reminder message including the reason for the network abnormality.

3. The method according to claim 1, characterized in that, The preset network handover signaling data is a Radio Resource Control (RRC) reconfiguration message.

4. A device for determining abnormal base station equipment, characterized in that, The device includes: a receiving unit and a determining unit; The receiving unit is used to receive network element alarm information, which includes the identifier of the faulty network element; The determining unit is used to determine the downstream link of the faulty network element from a preset graph database based on the identifier of the faulty network element; the preset graph database includes multiple network devices and the topology relationship between the multiple network devices, the multiple network devices include network elements and base station devices, and the downstream link of a network element is the link from the network element to the base station device; The determining unit is further configured to: determine candidate abnormal base station devices based on the base station devices included in the downstream link; determine multiple target terminal devices based on the candidate abnormal base station devices, wherein the multiple target terminal devices are within the coverage area of ​​the candidate abnormal base station devices; determine the abnormal base station device based on the signaling data of the multiple target terminal devices, wherein the ratio of the number of abnormal terminal devices within the coverage area of ​​the abnormal base station device to the number of the multiple target terminal devices is greater than a first threshold, and the abnormal terminal device is a terminal device that has received preset network handover signaling data.

5. The apparatus according to claim 4, characterized in that, The device also includes a transmitting unit; The determining unit is further configured to determine the location information of the user's terminal device upon receiving network anomaly complaint information sent by the user's terminal device; The sending unit is configured to send a first reminder message to the user's terminal device when the user's terminal device is within the coverage area of ​​the abnormal base station device. The first reminder message includes the reason for the network abnormality.

6. The apparatus according to claim 4, characterized in that, The preset network handover signaling data is a Radio Resource Control (RRC) reconfiguration message.

7. A computer-readable storage medium, characterized in that, The readable storage medium stores instructions that, when executed, implement the method as described in any one of claims 1-3.

8. An electronic device, characterized in that, include: The processor, memory, and communication interface; wherein the communication interface is used to communicate with the device for determining the abnormal base station equipment; The memory is used to store one or more programs, the one or more programs including computer-executable instructions. When the device for determining the abnormal base station device is running, the processor executes the computer-executable instructions stored in the memory to cause the electronic device to perform the method of any one of claims 1-3.

Images