A fully automatic dispatching telephone method and system for distribution network with specialists in charge

Abstract

A method and system for fully automated dispatching telephone calls for distribution networks, managed by specialists, establishes a dedicated telephone priority queue for distribution network dispatchers. This queue is updated when dispatchers initiate grid operations via outbound calls. When operators call in, dispatch calls are automatically answered by specialists based on the priority queue. This avoids the overlap of work that occurs with existing technologies, allowing dispatchers, who are most familiar with the work, to connect with on-site operators, ensuring the safety of grid operations.

Description

Technical Field

[0001] The invention belongs to the technical field of distribution network dispatching, and relates to a full-automatic dispatching telephone method and system for a distribution network with a specialist in charge. Background Art

[0002] Distribution network dispatching is the central organization responsible for coordinating and directing grid operations. During maintenance operations and incident handling, dispatchers must communicate with multiple operating units via telephone to upload and distribute information. Due to the large number of power equipment in distribution networks and the increasing demand for power supply reliability, multiple distribution network dispatchers must handle a large number of grid operations simultaneously. This often results in multiple simultaneous calls. Therefore, properly allocating dispatch calls is crucial for improving communication efficiency and reducing operation time.

[0003] Existing dispatch call allocation uses a "one-call, multiple-answer" model, meaning that multiple dispatchers can answer a single incoming call from an external operator. This can easily lead to overlapping tasks, preventing the initiating dispatcher, who is most familiar with the maintenance operation, from answering the call. This not only impacts work efficiency but also creates the risk of operational errors and information omissions. Therefore, achieving fully automated specialist response for distribution network dispatch calls, where the initiating dispatcher responsible for grid operations consistently and automatically answers calls from external operators, is crucial for improving the safety and efficiency of grid operations. Summary of the Invention

[0004] In order to address the deficiencies in the prior art, the present invention provides a method and system for fully automatic dispatching telephone calls for distribution networks with a specialist in charge. By establishing and updating a dispatcher-exclusive telephone priority queue, the method and system realize the transformation of telephone allocation from "one call, multiple answers" to "specialist in charge", thereby completing the fully automatic optimal allocation of dispatch calls, which can significantly improve the safety and efficiency of power grid operations; and can cover multiple usage scenarios in distribution network dispatching, such as maintenance operations, accident handling, spot inspections and fault elimination, and has strong practical value.

[0005] The present invention adopts the following technical solutions.

[0006] A method for fully automatic dispatching telephone calls for distribution networks with specialists in charge is proposed. A dedicated telephone priority queue is established for the distribution network dispatcher. The dedicated telephone priority queue is updated when the dispatcher initiates a grid operation via an outbound call. When the operator makes an incoming dispatch call, the dispatch call is automatically answered by a specialist based on the telephone priority queue.

[0007] The present invention further includes the following preferred embodiments:

[0008] Preferably, when the dispatcher initiates a grid operation by calling out, the OMS system extracts the associated operator phone number according to the usage scenario of the grid operation and automatically assigns a priority value P to the operator phone number i.i :

[0009] P i =log w (N i +1)

[0010] Among them, w is the duration of each value rotation, N i The working hours of the on-duty dispatcher during outbound calls, 0≤N i ≤W;

[0011] And P i The call is saved in the dispatcher's exclusive telephone priority queue, and then connected to the dispatch telephone exchange network to make outbound calls.

[0012] Preferably, the usage scenarios include maintenance operations, accident handling and general communication;

[0013] For maintenance operations, the operation ticket system first performs the operation, then associates the operator information of the OMS system and extracts the operator's phone number;

[0014] For accident handling and general contact, first analyze the operator information associated with the event, and then extract the operator's phone number based on the operator information of the OMS system.

[0015] Preferably, when the operator calls the dispatch phone again, the operator's phone number is extracted according to the dispatch usage scenario, the priority of the operator's phone information in each dispatcher's exclusive phone priority queue is queried, and the dispatcher with the highest priority is selected to answer the call alone, so that the optimal specialist is consistently responsible for the dispatch call.

[0016] Preferably, the usage scenarios include operation reporting, completion reporting and on-site inspection and defect elimination.

[0017] Preferably, if the dispatch specialist is not convenient to answer the call, the call will be automatically transferred to other dispatchers, and the priority queue of the transferred dispatcher will be updated. After the optimal dispatch specialist is selected, the dispatch telephone exchange network will be connected to enable the specialist to answer the operator's call.

[0018] Preferably, if there is no phone information in the priority queue when the operator calls the dispatch phone for the first time due to the need for spot checks and defect elimination, the shift leader will answer the call and transfer the call based on the complexity of the event and the dispatcher's ability, and then update the operator's phone information to the priority queue.

[0019] A fully automatic dispatching telephone system for a distribution network under the responsibility of a specialist, the system comprising:

[0020] A priority queue building module is used to establish a dedicated telephone priority queue for distribution network dispatchers;

[0021] The priority queue update module is used to update the dispatcher's exclusive telephone priority queue when the dispatcher initiates grid operations through an outbound call;

[0022] The specialist answering module is used to realize fully automatic specialist answering of dispatch calls based on the call priority queue when the operator makes an incoming dispatch call.

[0023] A terminal includes a processor and a storage medium; the storage medium is used to store instructions;

[0024] The processor is configured to operate according to the instructions to execute the steps of the method.

[0025] A computer-readable storage medium stores a computer program, which implements the steps of the method when executed by a processor.

[0026] The beneficial effects of the present invention are as follows:

[0027] 1. The present invention transforms the existing "one call, multiple answers" telephone distribution model into a "specialist responsible" model. The dispatch specialist will consistently answer the operator's calls, improving the efficiency of power grid operations.

[0028] 2. It avoids the occurrence of cross-processing of work caused by existing technologies, allowing the dispatcher who is most familiar with the work to connect with the on-site operator to ensure the safety of power grid operations.

[0029] 3. It covers multiple usage scenarios such as maintenance operations, accident handling, general contact, spot inspections and defect elimination, and has strong practical value.

[0030] 4. Applicable to 20kV and 10kV distribution networks, with a wide range of applications.

[0031] 5. It can reduce manual intervention, realize full automation and intelligence, and greatly improve work efficiency and power supply reliability. BRIEF DESCRIPTION OF THE DRAWINGS

[0032] Figure 1 It is a flow chart of the fully automatic dispatching telephone method for the distribution network that the present invention specialist is responsible for. DETAILED DESCRIPTION

[0033] To make the objectives, technical solutions, and advantages of the present invention more clear, the technical solutions of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. The embodiments described in this application are only part of the embodiments of the present invention, not all of them. Based on the spirit of the present invention, other embodiments obtained by ordinary technicians in this field without making creative efforts are all within the scope of protection of the present invention.

[0034] like Figure 1As shown, Example 1 of the present invention provides a fully automatic dispatching telephone method for distribution network with a specialist in charge. In a preferred but non-restrictive implementation of the present invention, an exclusive telephone priority queue is established for the distribution network dispatcher, and the dispatcher's exclusive telephone priority queue is updated when the dispatcher initiates a power grid operation through an outbound call. When the operator calls in a dispatch call, the dispatch call is answered by a fully automatic specialist based on the telephone priority queue.

[0035] Further preferably, when the dispatcher initiates a grid operation by calling out, the OMS system extracts the associated operator phone number according to the usage scenario of the grid operation and automatically assigns a priority value P to the operator phone number i. i :

[0036] P i =log w (N i +1)

[0037] Among them, w is the duration of each value rotation, N i The working hours of the on-duty dispatcher during outbound calls (0≤N i ≤W), and P i It is saved in the dispatcher's exclusive telephone priority queue, so the latest outbound call to the operator's phone will be given high priority in the dispatcher's priority queue, and then connected to the dispatch telephone exchange network to realize the outbound call.

[0038] The usage scenarios include maintenance operations, incident handling, and general communication;

[0039] For maintenance operations, the operation ticket system first performs the operation, then associates the operator information of the OMS system (intelligent scheduling management system) and extracts the operator's phone number;

[0040] For accident handling and general contact, first analyze the operator information associated with the event, and then extract the operator's phone number based on the operator information in the OMS system, that is, in the OMS system, extract the operator's phone number based on the operator information.

[0041] Further preferably, when the operator calls the dispatch call again, the operator's phone number is extracted according to the dispatch usage scenario, and the priority of the operator's phone information in the exclusive phone priority queue of each dispatcher is traversed to find out, and the dispatcher with the highest priority is selected to answer the call alone, so as to achieve consistent responsibility of the optimal specialist for the dispatch call.

[0042] The usage scenarios include operation reporting, completion reporting, and spot inspection and defect elimination.

[0043] If the dispatch specialist is not available to answer the call, the call will be automatically transferred to another dispatcher and the priority queue of the transferred dispatcher will be updated. After the optimal dispatch specialist is selected, the dispatch telephone exchange network will be connected to enable the specialist to answer the operator's call.

[0044] Further preferably, if there is no phone information in the priority queue when the operator calls the dispatch phone for the first time due to the need for spot checks and defect elimination, the shift leader will answer the call and transfer the call based on the complexity of the event and the dispatcher's ability, and then update the operator's phone information to the priority queue.

[0045] Embodiment 2 of the present invention provides a distribution network fully automatic dispatch telephone system under the responsibility of a specialist, which is used to implement the distribution network fully automatic dispatch telephone method under the responsibility of a specialist. The system includes:

[0046] A priority queue building module is used to establish a dedicated telephone priority queue for distribution network dispatchers;

[0047] The priority queue update module is used to update the dispatcher's exclusive telephone priority queue when the dispatcher initiates grid operations through an outbound call;

[0048] The specialist answering module is used to realize fully automatic specialist answering of dispatch calls based on the call priority queue when the operator makes an incoming dispatch call.

[0049] Embodiment 3 of the present invention provides a terminal, including a processor and a storage medium; the storage medium is used to store instructions;

[0050] The processor is configured to operate according to the instructions to execute the steps of the method.

[0051] Embodiment 4 of the present invention provides a computer-readable storage medium having a computer program stored thereon, wherein the program implements the steps of the method when executed by a processor.

[0052] The beneficial effects of the present invention are as follows:

[0053] 1. This invention will transform the existing "one call, multiple answers" telephone distribution model into a "specialist responsible" model. The dispatch specialist will consistently answer the operator's calls, improving the efficiency of power grid operations.

[0054] 2. It avoids the occurrence of cross-processing of work caused by existing technologies, allowing the dispatcher who is most familiar with the work to connect with the on-site operator to ensure the safety of power grid operations.

[0055] 3. It covers multiple usage scenarios such as maintenance operations, accident handling, general contact, spot inspections and defect elimination, and has strong practical value.

[0056] 4. Applicable to 20kV and 10kV distribution networks, with a wide range of applications.

[0057] 5. It can reduce manual intervention, realize full automation and intelligence, and greatly improve work efficiency and power supply reliability.

[0058] The present disclosure may be a system, method and / or computer program product. The computer program product may include a computer-readable storage medium carrying computer-readable program instructions for causing a processor to implement various aspects of the present disclosure.

[0059] A computer-readable storage medium can be a tangible device that can hold and store instructions for use by an instruction execution device. A computer-readable storage medium can be, for example, but not limited to, an electrical storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination thereof. More specific examples (a non-exhaustive list) of computer-readable storage media include: a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a static random access memory (SRAM), a portable compact disc read-only memory (CD-ROM), a digital versatile disk (DVD), a memory stick, a floppy disk, a mechanical encoding device, such as a punch card or a raised structure in a groove on which instructions are stored, and any suitable combination thereof. As used herein, a computer-readable storage medium is not to be construed as a transient signal per se, such as a radio wave or other freely propagating electromagnetic wave, an electromagnetic wave propagating through a waveguide or other transmission medium (e.g., a light pulse through a fiber optic cable), or an electrical signal transmitted through an electrical wire.

[0060] The computer-readable program instructions described herein can be downloaded from a computer-readable storage medium to each computing / processing device, or downloaded to an external computer or external storage device via a network, such as the Internet, a local area network, a wide area network, and / or a wireless network. The network can include copper transmission cables, fiber optic transmission, wireless transmission, routers, firewalls, switches, gateway computers, and / or edge servers. The network adapter card or network interface in each computing / processing device receives the computer-readable program instructions from the network and forwards the computer-readable program instructions to be stored in the computer-readable storage medium in each computing / processing device.

[0061] The computer program instructions for performing the operations of the present disclosure may be assembly instructions, instruction set architecture (ISA) instructions, machine instructions, machine-dependent instructions, microcode, firmware instructions, state setting data, or source code or object code written in any combination of one or more programming languages, including object-oriented programming languages such as Smalltalk, C++, and conventional procedural programming languages such as "C" language or similar programming languages. Computer-readable program instructions may be executed entirely on a user's computer, partially on a user's computer, as an independent software package, partially on a user's computer, partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer via any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., utilizing an Internet service provider to connect via the Internet). In some embodiments, an electronic circuit, such as a programmable logic circuit, a field programmable gate array (FPGA), or a programmable logic array (PLA), may be personalized by utilizing the state information of the computer-readable program instructions. The electronic circuit may execute the computer-readable program instructions, thereby realizing various aspects of the present disclosure.

[0062] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention rather than to limit it. Although the present invention has been described in detail with reference to the above embodiments, ordinary technicians in the field should understand that the specific implementation methods of the present invention can still be modified or replaced by equivalents. Any modification or equivalent replacement that does not depart from the spirit and scope of the present invention should be covered by the scope of protection of the claims of the present invention.

Claims

1. A fully automatic dispatching telephone method for a distribution network under the responsibility of a specialist, characterized by: Establish a dedicated telephone priority queue for distribution network dispatchers, and update the dispatcher's dedicated telephone priority queue when the dispatcher initiates grid operations through outbound calls. When the operator calls in, the dispatch call is automatically answered by a specialist based on the telephone priority queue. When the dispatcher initiates a grid operation through an outbound call, the OMS system extracts the associated operator phone number based on the grid operation usage scenario and automatically assigns a priority value P to the operator phone number i. i : P i =log w (N i +1) Among them, w is the duration of each value rotation, N i The working hours of the on-duty dispatcher during outbound calls, 0≤N i ≤W; And P i The call is saved in the dispatcher's exclusive telephone priority queue, and then connected to the dispatch telephone exchange network to make outbound calls; When the operator calls the dispatch phone again, the operator's phone number is extracted according to the dispatch usage scenario, and the priority of the operator's phone information in the exclusive phone priority queue of each dispatcher is queried. The dispatcher with the highest priority is selected to answer the call alone, so that the optimal specialist is consistently responsible for the dispatch call.

2. The method for fully automatic dispatching telephone calls for a distribution network with a specialist in charge according to claim 1 is characterized in that: The usage scenarios include maintenance operations, incident handling, and general communication; For maintenance operations, the operation ticket system first performs the operation, then associates the operator information of the OMS system and extracts the operator's phone number; For accident handling and general contact, first analyze the operator information associated with the event, and then extract the operator's phone number based on the operator information of the OMS system.

3. The method for fully automatic dispatching telephone calls for a distribution network with a specialist in charge according to claim 1 is characterized in that: The usage scenarios include operation reporting, completion reporting, and spot inspection and defect elimination.

4. The method for fully automatic dispatching telephone calls for a distribution network with a specialist in charge according to claim 1 is characterized in that: If the dispatch specialist is not available to answer the call, the call will be automatically transferred to another dispatcher and the priority queue of the transferred dispatcher will be updated. After the optimal dispatch specialist is selected, the dispatch telephone exchange network will be connected to enable the specialist to answer the operator's call.

5. The method for fully automatic dispatching telephone calls for a distribution network with a specialist in charge according to claim 1 is characterized in that: If there is no phone information in the priority queue when the operator calls the dispatch phone for the first time due to the need for spot checks and defect elimination, the shift supervisor will answer the call and transfer the call based on the complexity of the incident and the dispatcher's ability, and then update the operator's phone information to the priority queue.

6. A fully automatic dispatch telephone system for a distribution network under the responsibility of a specialist, used to implement the fully automatic dispatch telephone method for a distribution network under the responsibility of a specialist as claimed in any one of claims 1 to 5, characterized in that: The system comprises: A priority queue building module is used to establish a dedicated telephone priority queue for distribution network dispatchers; The priority queue update module is used to update the dispatcher's exclusive telephone priority queue when the dispatcher initiates grid operations through an outbound call; The specialist answering module is used to realize fully automatic specialist answering of dispatch calls based on the call priority queue when the operator makes an incoming dispatch call.

7. A terminal comprising a processor and a storage medium; characterized in that: The storage medium is used to store instructions; The processor is configured to operate according to the instructions to execute the steps of the method according to any one of claims 1 to 5.

8. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the steps of the method according to any one of claims 1 to 5 are implemented.

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