A self-service certificate handling equipment rapid guidance method, system and medium

Abstract

This application provides a method, system, and medium for rapid guidance of self-service document processing equipment. The method includes: acquiring terminal status information and waking up the terminal to obtain a terminal operation interface; logging in through the terminal operation interface to obtain login information; acquiring operation request information based on the login information to obtain approval information; acquiring document material information and comparing it with the approval information to obtain a deviation rate; determining whether the deviation rate is greater than or equal to a preset deviation rate threshold; if it is greater than or equal to, generating material supplementation information, generating supplementary guidance information based on the material supplementation information, and reminding the user to supplement the materials; if it is less than, generating a confirmation interface and reminding the user to confirm the information; by determining whether the document material information meets the requirements of the approval information, intelligently identifying missing or incorrect material content, and providing intelligent guidance for the material supplementation information, thereby improving the efficiency of self-service document processing.

Description

Technical Field

[0001] This application relates to the field of self-service document processing guidance, specifically to a method, system, and medium for providing rapid guidance on self-service document processing equipment. Background Technology

[0002] Currently, applicants encounter various problems during the self-service certificate application process. In practice, applicants need to leave the equipment to seek help from the service staff in the hall, but when they return, they are easily interrupted by people in the queue behind them. This greatly affects the user experience of the self-service certificate application equipment. Effective technical solutions are urgently needed to address these issues. Summary of the Invention

[0003] The purpose of this application is to provide a method, system, and medium for rapid guidance of self-service certificate processing equipment. It can intelligently identify missing or incorrect content in the materials by judging whether the information of the certificate materials meets the requirements of the approved information, and provide intelligent guidance on the supplementary information of the materials, thereby improving the efficiency of self-service certificate processing.

[0004] This application also provides a method for rapid guidance of self-service certificate issuance equipment, including:

[0005] Obtain terminal status information and wake up the terminal to obtain the terminal operation interface;

[0006] Log in via the terminal interface to obtain login information;

[0007] Obtain operation request information based on login information, switch interfaces based on operation request information, and obtain approval information;

[0008] Obtain document information, compare it with the approved information, and obtain the deviation rate;

[0009] Determine whether the deviation rate is greater than or equal to a preset deviation rate threshold;

[0010] If the value is greater than or equal to the value, then material replenishment information is generated, replenishment guidance information is generated based on the material replenishment information, and the user is reminded to replenish the material.

[0011] If the value is less than the specified value, a confirmation screen will be generated, prompting the user to confirm the information.

[0012] Optionally, in the self-service certificate processing equipment quick guidance method described in this application embodiment, terminal status information is obtained, and the terminal is woken up to obtain the terminal operation interface; specifically:

[0013] Obtain the terminal display brightness information and compare it with the preset brightness.

[0014] If the terminal displays a brightness lower than the preset brightness, the wake-up button touch area will be displayed and dynamically flashed as a reminder.

[0015] The terminal display interface is woken up by waking up the touch area of ​​the button, and the event icons in the terminal display interface are obtained.

[0016] Generate a terminal operation interface based on the event icon.

[0017] Optionally, in the self-service certificate processing equipment quick guidance method described in the embodiments of this application, after waking up the terminal display interface by waking up the touch area of ​​the wake-up button and obtaining the event icons in the terminal display interface, it further includes:

[0018] Get the number of operations on event icons within the same time period, sort the event icons according to the number of operations, and obtain the event icon distribution information;

[0019] Get the frequency of events represented by the event icon under the same user action event;

[0020] Compare the operating frequency with a preset frequency threshold;

[0021] Determine whether the operating frequency is greater than or equal to a preset frequency threshold;

[0022] If it is greater than or equal to, then correction information is generated. The corresponding event icons are weighted and the event icon distribution information is adjusted based on the correction information.

[0023] If it is less than, the corresponding event icon distribution information remains unchanged.

[0024] Optionally, in the self-service certificate processing equipment quick guidance method described in this application embodiment, operation request information is obtained based on login information, and the interface is switched according to the operation request information to obtain approval information, specifically as follows:

[0025] Obtain operation request information and generate certificate type information. Click the corresponding event icon according to the certificate type information to generate approval information under the event icon. The approval information includes the standard materials information that need to be provided.

[0026] Verify the information in the standard materials with the information in the certificate materials, and determine if there are any discrepancies in the data;

[0027] If there is a discrepancy, an error message will be generated based on the discrepancy information, and a prompt message will be generated to remind the user to make corrections;

[0028] If there are no discrepancies, the next step will provide guidance on operational information.

[0029] Optionally, in the self-service certificate processing equipment quick guidance method described in this application embodiment, after logging in through the terminal operation interface and obtaining login information, it further includes:

[0030] The system acquires user image information at different time points, compares the user image information at different time points, and obtains the image matching degree.

[0031] Determine whether the image matching degree is greater than or equal to a preset matching degree threshold;

[0032] If the value is greater than or equal to the value, the user is determined to be the same user, and user operation time interval information is generated.

[0033] If the value is less than the specified value, the user is determined to be a different user, and the user will be automatically logged out of the previous login screen.

[0034] Optionally, in the self-service certificate processing equipment quick guidance method described in this application embodiment, if the value is greater than or equal to the required value, then supplementary material information is generated, supplementary guidance information is generated based on the supplementary material information, and the user is reminded to supplement the materials, specifically including:

[0035] Generate supplementary information for materials based on the error message, and generate supplementary guidance information based on the supplementary information for materials.

[0036] A pop-up message is generated based on the supplementary guidance information, and it is determined whether to connect to remote guidance;

[0037] If a remote guidance connection is established, a video connection screen will be generated, and the operation will be guided through the video connection screen.

[0038] If you are not connected to remote guidance, close the pop-up message.

[0039] Secondly, embodiments of this application provide a rapid guidance system for self-service document processing equipment. This system includes a memory and a processor. The memory includes a program for a rapid guidance method for self-service document processing equipment. When the program for the rapid guidance method for self-service document processing equipment is executed by the processor, it implements the following steps:

[0040] Obtain terminal status information and wake up the terminal to obtain the terminal operation interface;

[0041] Log in via the terminal interface to obtain login information;

[0042] Obtain operation request information based on login information, switch interfaces based on operation request information, and obtain approval information;

[0043] Obtain document information, compare it with the approved information, and obtain the deviation rate;

[0044] Determine whether the deviation rate is greater than or equal to a preset deviation rate threshold;

[0045] If the value is greater than or equal to the value, then material replenishment information is generated, replenishment guidance information is generated based on the material replenishment information, and the user is reminded to replenish the material.

[0046] If the value is less than the specified value, a confirmation screen will be generated, prompting the user to confirm the information.

[0047] Optionally, in the self-service certificate processing equipment rapid guidance system described in this application embodiment, terminal status information is obtained, and the terminal is woken up to obtain the terminal operation interface; specifically:

[0048] Obtain the terminal display brightness information and compare it with the preset brightness.

[0049] If the terminal displays a brightness lower than the preset brightness, the wake-up button touch area will be displayed and dynamically flashed as a reminder.

[0050] The terminal display interface is woken up by waking up the touch area of ​​the button, and the event icons in the terminal display interface are obtained.

[0051] Generate a terminal operation interface based on the event icon.

[0052] Optionally, in the self-service certificate processing equipment quick guidance system described in this application embodiment, after waking up the terminal display interface by waking up the touch button area and obtaining the event icons in the terminal display interface, it further includes:

[0053] Get the number of operations on event icons within the same time period, sort the event icons according to the number of operations, and obtain the event icon distribution information;

[0054] Get the frequency of events represented by the event icon under the same user action event;

[0055] Compare the operating frequency with a preset frequency threshold;

[0056] Determine whether the operating frequency is greater than or equal to a preset frequency threshold;

[0057] If it is greater than or equal to, then correction information is generated. The corresponding event icons are weighted and the event icon distribution information is adjusted based on the correction information.

[0058] If it is less than, the corresponding event icon distribution information remains unchanged.

[0059] Thirdly, embodiments of this application also provide a computer-readable storage medium, which includes a self-service certificate processing device quick guidance method program. When the self-service certificate processing device quick guidance method program is executed by a processor, it implements the steps of the self-service certificate processing device quick guidance method as described in any of the above claims.

[0060] As can be seen from the above, the self-service certificate processing equipment quick guidance method, system, and medium provided in this application embodiment obtains terminal status information and wakes up the terminal to obtain the terminal operation interface; logs in to the interface based on the terminal operation interface to obtain login information; obtains operation request information based on the login information and switches the interface based on the operation request information to obtain approval information; obtains certificate material information and compares the certificate material information with the approval information to obtain a deviation rate; determines whether the deviation rate is greater than or equal to a preset deviation rate threshold; if it is greater than or equal to, generates material supplementation information, generates supplementary guidance information based on the material supplementation information, and reminds the user to supplement the materials; if it is less than, generates a confirmation interface and reminds the user to confirm the information; by determining whether the certificate material information meets the requirements of the approval information, intelligently identifies missing or incorrect material content, and provides intelligent guidance for the material supplementation information, thereby improving the efficiency of self-service certificate processing.

[0061] Other features and advantages of this application will be set forth in the following description, and the purposes and advantages of this application can be realized and obtained by means of the structures specifically pointed out in the written description, claims and drawings. Attached Figure Description

[0062] To more clearly illustrate the technical solutions of the embodiments of this application, the accompanying drawings used in the embodiments of this application will be briefly introduced below. It should be understood that the following drawings only show some embodiments of this application and should not be regarded as a limitation of the scope. For those skilled in the art, other related drawings can be obtained based on these drawings without creative effort.

[0063] Figure 1 A flowchart illustrating the rapid guidance method for self-service certificate issuance equipment provided in this application embodiment;

[0064] Figure 2 Flowchart of event icon display for the self-service certificate processing equipment quick guidance method provided in the embodiments of this application;

[0065] Figure 3 A flowchart illustrating the event icon distribution adjustment process for the self-service certificate processing equipment quick guidance method provided in this application embodiment. Detailed Implementation

[0066] The technical solutions of the embodiments of this application will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only a part of the embodiments of this application, and not all of the embodiments. The components of the embodiments of this application described and shown in the accompanying drawings can generally be arranged and designed in various different configurations. Therefore, the following detailed description of the embodiments of this application provided in the accompanying drawings is not intended to limit the scope of the claimed application, but merely represents selected embodiments of this application. All other embodiments obtained by those skilled in the art based on the embodiments of this application without inventive effort are within the scope of protection of this application.

[0067] It should be noted that similar reference numerals and letters in the following figures indicate similar items; therefore, once an item is defined in one figure, it does not need to be further defined and explained in subsequent figures. Furthermore, in the description of this application, the terms "first," "second," etc., are used only to distinguish descriptions and should not be construed as indicating or implying relative importance.

[0068] Please refer to Figure 1 , Figure 1 This is a flowchart illustrating a rapid guidance method for a self-service document processing device according to some embodiments of this application. This rapid guidance method for a self-service document processing device is used in a terminal device and includes the following steps:

[0069] S101, Obtain terminal status information and wake up the terminal to obtain the terminal operation interface, log in to the interface according to the terminal operation interface, and obtain login information;

[0070] S102, obtain operation request information based on login information, switch interfaces based on operation request information, and obtain approval information;

[0071] S103, Obtain document material information, compare the document material information with the approval information, and obtain the deviation rate;

[0072] S104, determine whether the deviation rate is greater than or equal to the preset deviation rate threshold;

[0073] S105: If the value is greater than or equal to the value, generate material replenishment information, generate replenishment guidance information based on the material replenishment information, and remind the user to replenish the materials; if the value is less than the value, generate a confirmation interface and remind the user to confirm the information.

[0074] It should be noted that by waking up the operation interface and logging in with user information, users can apply for certificates independently. The system can determine the deviation rate between the information on the submitted documents and the approved information, remind users whether they need to supplement their documents, and guide users to supplement their documents, thereby improving the intelligence of self-service certificate application.

[0075] Please refer to Figure 2 , Figure 2 This is an event icon display flowchart of a quick guidance method for a self-service certificate processing device according to some embodiments of this application. According to an embodiment of the present invention, terminal status information is obtained, and the terminal is woken up to obtain the terminal operation interface; specifically:

[0076] S201, Obtain terminal display brightness information and compare the terminal display brightness information with the preset brightness;

[0077] S202, If the terminal display brightness is less than the preset brightness, the wake-up button touch area is displayed and the wake-up button touch area is dynamically flashed as a reminder;

[0078] S203, wake up the terminal display interface by waking up the touch area of ​​the button, and obtain the event icons in the terminal display interface;

[0079] S204, Generate terminal operation interface based on event icon.

[0080] It should be noted that the display interface is set to save power by judging the brightness of the terminal display. When operation is required again, the screen is woken up by touching the wake-up button and an event icon is displayed. Different event icons are clicked according to different certificate application needs of users, which improves the intelligence of the certificate application equipment.

[0081] Please refer to Figure 3 , Figure 3 This is a flowchart illustrating the event icon distribution adjustment process for a self-service document processing device quick guidance method in some embodiments of this application. According to an embodiment of the present invention, after waking up the terminal display interface by waking up the touch button area and obtaining the event icons within the terminal display interface, the method further includes:

[0082] S301, obtain the number of operations on the event icons within the same time node, sort the event icons according to the number of operations, and obtain the event icon distribution information;

[0083] S302, Get the operation frequency of the event icon under the same user operation event;

[0084] S303, compare the operating frequency with a preset frequency threshold;

[0085] S304, determine whether the operation frequency is greater than or equal to the preset frequency threshold;

[0086] S305, if it is greater than or equal to, then generate correction information, use the correction information to perform weighted calculation on the sorting of the corresponding event icons, and adjust the event icon distribution information;

[0087] If it is less than, the corresponding event icon distribution information remains unchanged.

[0088] It should be noted that the event icons are arranged according to the number of times they are used within the same time period, so that event icons with higher usage frequency are placed in a prominent position on the display interface for easy user access. In addition, the time icons are further adjusted by analyzing the frequency of operation events performed by the same user when applying for the same document, thereby improving the rationality of the event icon distribution.

[0089] According to an embodiment of the present invention, operation request information is obtained based on login information, and the interface is switched according to the operation request information to obtain approval information, specifically as follows:

[0090] Obtain operation request information and generate certificate type information. Click the corresponding event icon according to the certificate type information to generate approval information under the event icon. The approval information includes the standard materials information that need to be provided.

[0091] Verify the information in the standard materials with the information in the certificate materials, and determine if there are any discrepancies in the data;

[0092] If there is a discrepancy, an error message will be generated based on the discrepancy information, and a prompt message will be generated to remind the user to make corrections;

[0093] If there are no discrepancies, the next step will provide guidance on operational information.

[0094] According to an embodiment of the present invention, after obtaining login information by performing interface login based on the terminal operation interface, the method further includes:

[0095] The system acquires user image information at different time points, compares the user image information at different time points, and obtains the image matching degree.

[0096] Determine whether the image matching degree is greater than or equal to the preset matching degree threshold;

[0097] If the value is greater than or equal to the value, the user is determined to be the same user, and user operation time interval information is generated.

[0098] If the value is less than the specified value, the user is determined to be a different user, and the user will be automatically logged out of the previous login screen.

[0099] It should be noted that by analyzing the image information during the user's operation and the image matching degree at different time points, the system can determine whether the user has left the self-service certificate processing device. If the user's image cannot be matched at the set time point, it is determined that the user cannot perform image matching at this time, and the system will automatically exit the previous user login interface to ensure the security of user information.

[0100] According to an embodiment of the present invention, if the value is greater than or equal to the specified value, material replenishment information is generated, replenishment guidance information is generated based on the material replenishment information, and the user is reminded to replenish the material. Specifically, this includes:

[0101] Generate supplementary information for materials based on the error message, and generate supplementary guidance information based on the supplementary information for materials.

[0102] A pop-up message is generated based on the supplementary guidance information, and it is determined whether to connect to remote guidance;

[0103] If a remote guidance connection is established, a video connection screen will be generated, and the operation will be guided through the video connection screen.

[0104] If you are not connected to remote guidance, close the pop-up message.

[0105] It should be noted that when the submitted documents require supplementation, supplementary guidance is generated. Based on the guidance, users can determine whether remote guidance is needed. The self-service document processing equipment has a remote video guidance function, which can realize remote video connection dialogue and remote video guidance operation, thereby improving document processing efficiency.

[0106] According to an embodiment of the present invention, if remote guidance is not connected, after closing the pop-up information, the method further includes:

[0107] After the pop-up message is closed, selection information is generated, which includes whether to activate or deactivate the serial number.

[0108] Determine the user's selection information, generate the corresponding operation interface based on the user's selection information, and output the serial number activation information or serial number cancellation information;

[0109] If the output sequence number is used to activate the information, the current operation sequence number is retained, and the user's operation mobile phone number is entered to generate a push notification.

[0110] If the output sequence number indicates a cancellation, then the current operation sequence number is deleted.

[0111] It should be noted that not connecting to remote guidance includes two situations: one is when the user cannot complete the process at the moment, in which case connection to guidance is not needed; the second is when the user can solve the problem independently, requiring the user to choose whether to retain the serial number. If the serial number is retained, an activation step is pushed to the user's mobile phone. After the user completes the process, the activation serial number is used to skip the queue. Skipping the queue can be understood as pushing the self-service certificate processing device number to the user, who then moves to the side to wait. If no one is operating at this time, the user can proceed directly. If another user is operating at this time, the system automatically skips the queue using the activation serial number. That is, after the current user completes the process, an activation serial number is generated and activated by the user's input, improving efficiency.

[0112] Secondly, embodiments of this application provide a rapid guidance system for self-service document processing equipment. This system includes a memory and a processor. The memory contains a program for a rapid guidance method for self-service document processing equipment. When the processor executes the program for the rapid guidance method for self-service document processing equipment, it implements the following steps:

[0113] Obtain terminal status information and wake up the terminal to obtain the terminal operation interface;

[0114] Log in via the terminal interface to obtain login information;

[0115] Obtain operation request information based on login information, switch interfaces based on operation request information, and obtain approval information;

[0116] Obtain document information, compare it with the approved information, and obtain the deviation rate;

[0117] Determine whether the deviation rate is greater than or equal to the preset deviation rate threshold;

[0118] If the value is greater than or equal to the value, then material replenishment information is generated, replenishment guidance information is generated based on the material replenishment information, and the user is reminded to replenish the material.

[0119] If the value is less than the specified value, a confirmation screen will be generated, prompting the user to confirm the information.

[0120] It should be noted that by waking up the operation interface and logging in with user information, users can apply for certificates independently. The system can determine the deviation rate between the information on the submitted documents and the approved information, remind users whether they need to supplement their documents, and guide users to supplement their documents, thereby improving the intelligence of self-service certificate application.

[0121] According to an embodiment of the present invention, terminal status information is obtained, and the terminal is woken up to obtain a terminal operation interface; specifically:

[0122] Obtain the terminal display brightness information and compare it with the preset brightness.

[0123] If the terminal displays a brightness lower than the preset brightness, the wake-up button touch area will be displayed and dynamically flashed as a reminder.

[0124] The terminal display interface is woken up by waking up the touch area of ​​the button, and the event icons in the terminal display interface are obtained.

[0125] Generate a terminal operation interface based on the event icon.

[0126] It should be noted that the display interface is set to save power by judging the brightness of the terminal display. When operation is required again, the screen is woken up by touching the wake-up button and an event icon is displayed. Different event icons are clicked according to different certificate application needs of users, which improves the intelligence of the certificate application equipment.

[0127] According to an embodiment of the present invention, after waking up the terminal display interface by waking up the touch area of ​​the wake-up button and obtaining the event icons in the terminal display interface, the method further includes:

[0128] Get the number of operations on event icons within the same time period, sort the event icons according to the number of operations, and obtain the event icon distribution information;

[0129] Get the frequency of events represented by the event icon under the same user action event;

[0130] Compare the operating frequency with a preset frequency threshold;

[0131] Determine whether the operation frequency is greater than or equal to a preset frequency threshold;

[0132] If it is greater than or equal to, then correction information is generated. The corresponding event icons are weighted and the event icon distribution information is adjusted based on the correction information.

[0133] If it is less than, the corresponding event icon distribution information remains unchanged.

[0134] It should be noted that the event icons are arranged according to the number of times they are used within the same time period, so that event icons with higher usage frequency are placed in a prominent position on the display interface for easy user access. In addition, the time icons are further adjusted by analyzing the frequency of operation events performed by the same user when applying for the same document, thereby improving the rationality of the event icon distribution.

[0135] According to an embodiment of the present invention, operation request information is obtained based on login information, and the interface is switched according to the operation request information to obtain approval information, specifically as follows:

[0136] Obtain operation request information and generate certificate type information. Click the corresponding event icon according to the certificate type information to generate approval information under the event icon. The approval information includes the standard materials information that need to be provided.

[0137] Verify the information in the standard materials with the information in the certificate materials, and determine if there are any discrepancies in the data;

[0138] If there is a discrepancy, an error message will be generated based on the discrepancy information, and a prompt message will be generated to remind the user to make corrections;

[0139] If there are no discrepancies, the next step will provide guidance on operational information.

[0140] According to an embodiment of the present invention, after obtaining login information by performing interface login based on the terminal operation interface, the method further includes:

[0141] The system acquires user image information at different time points, compares the user image information at different time points, and obtains the image matching degree.

[0142] Determine whether the image matching degree is greater than or equal to the preset matching degree threshold;

[0143] If the value is greater than or equal to the value, the user is determined to be the same user, and user operation time interval information is generated.

[0144] If the value is less than the specified value, the user is determined to be a different user, and the user will be automatically logged out of the previous login screen.

[0145] It should be noted that by analyzing the image information during the user's operation and the image matching degree at different time points, the system can determine whether the user has left the self-service certificate processing device. If the user's image cannot be matched at the set time point, it is determined that the user cannot perform image matching at this time, and the system will automatically exit the previous user login interface to ensure the security of user information.

[0146] According to an embodiment of the present invention, if the value is greater than or equal to the specified value, material replenishment information is generated, replenishment guidance information is generated based on the material replenishment information, and the user is reminded to replenish the material. Specifically, this includes:

[0147] Generate supplementary information for materials based on the error message, and generate supplementary guidance information based on the supplementary information for materials.

[0148] A pop-up message is generated based on the supplementary guidance information, and it is determined whether to connect to remote guidance;

[0149] If a remote guidance connection is established, a video connection screen will be generated, and the operation will be guided through the video connection screen.

[0150] If you are not connected to remote guidance, close the pop-up message.

[0151] It should be noted that when the submitted documents require supplementation, supplementary guidance is generated. Based on the guidance, users can determine whether remote guidance is needed. The self-service document processing equipment has a remote video guidance function, which can realize remote video connection dialogue and remote video guidance operation, thereby improving document processing efficiency.

[0152] According to an embodiment of the present invention, if remote guidance is not connected, after closing the pop-up information, the method further includes:

[0153] After the pop-up message is closed, selection information is generated, which includes whether to activate or deactivate the serial number.

[0154] Determine the user's selection information, generate the corresponding operation interface based on the user's selection information, and output the serial number activation information or serial number cancellation information;

[0155] If the output sequence number is used to activate the information, the current operation sequence number is retained, and the user's operation mobile phone number is entered to generate a push notification.

[0156] If the output sequence number indicates a cancellation, then the current operation sequence number is deleted.

[0157] It should be noted that not connecting to remote guidance includes two situations: one is when the user cannot complete the process at the moment, in which case connection to guidance is not needed; the second is when the user can solve the problem independently, requiring the user to choose whether to retain the serial number. If the serial number is retained, an activation step is pushed to the user's mobile phone. After the user completes the process, the activation serial number is used to skip the queue. Skipping the queue can be understood as pushing the self-service certificate processing device number to the user, who then moves to the side to wait. If no one is operating at this time, the user can proceed directly. If another user is operating at this time, the system automatically skips the queue using the activation serial number. That is, after the current user completes the process, an activation serial number is generated and activated by the user's input, improving efficiency.

[0158] A third aspect of the present invention provides a computer-readable storage medium including a self-service certificate processing device quick guidance method program, which, when executed by a processor, implements the steps of the self-service certificate processing device quick guidance method as described in any of the above claims.

[0159] This invention discloses a method, system, and medium for rapid guidance of self-service document processing equipment. The method involves acquiring terminal status information and waking up the terminal to obtain a terminal operation interface; logging in through the interface to obtain login information; acquiring operation request information based on the login information and switching interfaces accordingly to obtain approval information; acquiring document material information and comparing it with the approval information to obtain a deviation rate; determining whether the deviation rate is greater than or equal to a preset deviation rate threshold; if it is greater than or equal to, generating material supplementation information, generating supplementary guidance information based on the material supplementation information, and reminding the user to supplement the materials; if it is less than, generating a confirmation interface and reminding the user to confirm the information; by determining whether the document material information meets the requirements of the approval information, intelligently identifying missing or incorrect material content, and providing intelligent guidance for the material supplementation information, the method improves the efficiency of self-service document processing.

[0160] In the several embodiments provided in this application, it should be understood that the disclosed devices and methods can be implemented in other ways. The device embodiments described above are merely illustrative. For example, the division of units is only a logical functional division, and in actual implementation, there may be other division methods, such as: multiple units or components can be combined, or integrated into another system, or some features can be ignored or not executed. In addition, the coupling, direct coupling, or communication connection between the various components shown or discussed can be through some interfaces, and the indirect coupling or communication connection between devices or units can be electrical, mechanical, or other forms.

[0161] The units described above as separate components may or may not be physically separate. The components shown as units may or may not be physical units. They may be located in one place or distributed across multiple network units. Some or all of the units may be selected to achieve the purpose of this embodiment according to actual needs.

[0162] In addition, in the various embodiments of the present invention, each functional unit can be integrated into one processing unit, or each unit can be a separate unit, or two or more units can be integrated into one unit; the integrated unit can be implemented in hardware or in the form of hardware plus software functional units.

[0163] Those skilled in the art will understand that all or part of the steps of the above method embodiments can be implemented by hardware related to program instructions. The aforementioned program can be stored in a readable storage medium. When the program is executed, it performs the steps of the above method embodiments. The aforementioned storage medium includes various media capable of storing program code, such as mobile storage devices, read-only memory (ROM), random access memory (RAM), magnetic disks, or optical disks.

[0164] Alternatively, if the integrated units of this invention are implemented as software functional modules and sold or used as independent products, they can also be stored in a readable storage medium. Based on this understanding, the technical solutions of the embodiments of this invention, or the parts that contribute to the prior art, can be embodied in the form of a software product. This software product is stored in a storage medium and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute all or part of the methods described in the various embodiments of this invention. The aforementioned storage medium includes various media capable of storing program code, such as mobile storage devices, ROM, RAM, magnetic disks, or optical disks.

Claims

1. A method for providing rapid guidance on self-service certificate processing equipment, characterized in that, include: Obtain terminal status information and wake up the terminal to obtain the terminal operation interface; Log in via the terminal interface to obtain login information; Obtain operation request information based on login information, switch interfaces based on operation request information, and obtain approval information; Obtain document information, compare it with the approved information, and obtain the deviation rate; Determine whether the deviation rate is greater than or equal to a preset deviation rate threshold; If the value is greater than or equal to the value, then material replenishment information is generated, replenishment guidance information is generated based on the material replenishment information, and the user is reminded to replenish the material. If the value is less than the specified value, a confirmation screen will be generated, prompting the user to confirm the information. Specifically, this involves acquiring terminal status information, waking up the terminal, and obtaining the terminal operation interface; the details are as follows: Obtain the terminal display brightness information and compare it with the preset brightness. If the terminal displays a brightness lower than the preset brightness, the wake-up button touch area will be displayed and dynamically flashed as a reminder. The terminal display interface is woken up by waking up the touch area of ​​the button, and the event icons in the terminal display interface are obtained. Generate a terminal operation interface based on event icons; The process of waking up the terminal display interface by waking up the touch area of ​​the wake-up button, and obtaining the event icons within the terminal display interface, also includes: Get the number of operations on event icons within the same time period, sort the event icons according to the number of operations, and obtain the event icon distribution information; Get the frequency of events represented by the event icon under the same user action event; Compare the operating frequency with a preset frequency threshold; Determine whether the operating frequency is greater than or equal to a preset frequency threshold; If it is greater than or equal to, then correction information is generated. The corresponding event icons are weighted and the event icon distribution information is adjusted based on the correction information. If it is less than, the corresponding event icon distribution information remains unchanged.

2. The rapid guidance method for self-service certificate processing equipment according to claim 1, characterized in that, The operation request information is obtained based on the login information, and the interface is switched according to the operation request information to obtain the approval information, specifically: Obtain operation request information and generate certificate type information. Click the corresponding event icon according to the certificate type information to generate approval information under the event icon. The approval information includes the standard materials information that need to be provided. Verify the information in the standard materials with the information in the certificate materials, and determine if there are any discrepancies in the data; If there is a discrepancy, an error message will be generated based on the discrepancy information, and a prompt message will be generated to remind the user to make corrections; If there are no discrepancies, the next step will provide guidance on operational information.

3. The rapid guidance method for self-service certificate processing equipment according to claim 1, characterized in that, After logging in via the terminal interface and obtaining the login information, the following also applies: The system acquires user image information at different time points, compares the user image information at different time points, and obtains the image matching degree. Determine whether the image matching degree is greater than or equal to a preset matching degree threshold; If the value is greater than or equal to the value, the user is determined to be the same user, and user operation time interval information is generated. If the value is less than the specified value, the user is determined to be a different user, and the user will be automatically logged out of the previous login screen.

4. The rapid guidance method for self-service certificate processing equipment according to claim 3, characterized in that, If the value is greater than or equal to the specified value, then material replenishment information is generated. Based on this information, replenishment guidance information is generated, reminding the user to replenish the materials. This includes: Generate supplementary information for materials based on the error message, and generate supplementary guidance information based on the supplementary information for materials. A pop-up message is generated based on the supplementary guidance information, and it is determined whether to connect to remote guidance; If a remote guidance connection is established, a video connection screen will be generated, and the operation will be guided through the video connection screen. If you are not connected to remote guidance, close the pop-up message.

5. A rapid guidance system for self-service certificate processing equipment, characterized in that, The system includes a memory and a processor. The memory contains a program for a quick guidance method for self-service document processing equipment. When the program for the quick guidance method for self-service document processing equipment is executed by the processor, it performs the following steps: Obtain terminal status information and wake up the terminal to obtain the terminal operation interface; Log in via the terminal interface to obtain login information; Obtain operation request information based on login information, switch interfaces based on operation request information, and obtain approval information; Obtain document information, compare it with the approved information, and obtain the deviation rate; Determine whether the deviation rate is greater than or equal to a preset deviation rate threshold; If the value is greater than or equal to the value, then material replenishment information is generated, replenishment guidance information is generated based on the material replenishment information, and the user is reminded to replenish the material. If the value is less than the specified value, a confirmation screen will be generated, prompting the user to confirm the information. Specifically, this involves acquiring terminal status information, waking up the terminal, and obtaining the terminal operation interface; the details are as follows: Obtain the terminal display brightness information and compare it with the preset brightness. If the terminal displays a brightness lower than the preset brightness, the wake-up button touch area will be displayed and dynamically flashed as a reminder. The terminal display interface is woken up by waking up the touch area of ​​the button, and the event icons in the terminal display interface are obtained. Generate a terminal operation interface based on event icons; The process of waking up the terminal display interface by waking up the touch area of ​​the wake-up button, and obtaining the event icons within the terminal display interface, also includes: Get the number of operations on event icons within the same time period, sort the event icons according to the number of operations, and obtain the event icon distribution information; Get the frequency of events represented by the event icon under the same user action event; Compare the operating frequency with a preset frequency threshold; Determine whether the operating frequency is greater than or equal to a preset frequency threshold; If it is greater than or equal to, then correction information is generated. The corresponding event icons are weighted and the event icon distribution information is adjusted based on the correction information. If it is less than, the corresponding event icon distribution information remains unchanged.

6. A computer-readable storage medium, characterized in that, The computer-readable storage medium includes a self-service certificate processing device quick guidance method program, which, when executed by a processor, implements the steps of the self-service certificate processing device quick guidance method as described in any one of claims 1 to 4.

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