Box service management method and terminal

Abstract

The invention discloses a box service management method and terminal, and the method comprises the steps: receiving target data which comprises a box identifier; acquiring first equipment information corresponding to the box identifier from an association list; second equipment information existing around is scanned, whether target information identical to the first equipment information exists in the second equipment information or not is judged, and if yes, operation corresponding to the target data is executed. According to the method, whether the first equipment information stored in advance in association with the box identifier exists in the second equipment information or not is judged, if yes, it is indicated that the distance between the current terminal and the box is very close, and it can be considered that a service staff using the terminal has arrived in the needed box; the operation corresponding to the target data is allowed to be executed at the moment, so that the problem that service personnel perform online operation in advance before arriving at the box is avoided, the matching of the actual operation position and the target operation position is realized, and the service process of the service personnel can be monitored.

Description

Technical Field

[0001] The present invention relates to the field of information technology, and in particular to a box service management method and terminal. Background Art

[0002] In service places, in order to meet the different needs of customers, private rooms are usually set up for customers to choose from. For special scenes such as KTV, private rooms are the basic service units. However, private rooms have strong privacy for customers, and for service management, because managers cannot directly see the service effects in private rooms, it increases the difficulty of management. For example, for the response to the private room call service, most existing places are equipped with a call button. Managers can see the response through the background, but only the response result can be displayed. Without on-site inspection, it is difficult to confirm whether the service personnel have actually arrived in the private room to respond. Summary of the invention

[0003] The technical problem to be solved by the present invention is to provide a box service management method and terminal to realize the monitoring of the service process of service personnel.

[0004] In order to solve the above technical problems, a technical solution adopted by the present invention is:

[0005] A box service management method comprises the steps of:

[0006] receiving target data, wherein the target data includes a box identification;

[0007] Acquire first device information corresponding to the box identifier from the association list;

[0008] Scan the surrounding second device information to determine whether the second device information contains the same target information as the first device information. If so, perform an operation corresponding to the target data.

[0009] In order to solve the above technical problems, another technical solution adopted by the present invention is:

[0010] A box service management terminal includes a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the following steps when executing the computer program:

[0011] receiving target data, wherein the target data includes a box identification;

[0012] Acquire first device information corresponding to the box identifier from the association list;

[0013] Scan the surrounding second device information to determine whether the second device information contains the same target information as the first device information. If so, perform an operation corresponding to the target data.

[0014] The beneficial effects of the present invention are: after receiving the target data, the corresponding box identification is parsed to obtain the first device information corresponding to the box identification; and the second device information existing around the terminal at this time is scanned to determine whether there is the first device information pre-associated with the box identification in the second device information. If so, it means that the current terminal is very close to the box, and it can be considered that the service personnel using the terminal has arrived in the required box; only then is the operation corresponding to the target data allowed to be executed, avoiding the problem of the service personnel performing online operations in advance before arriving at the box, and achieving the matching of the actual operation position and the target operation position, so that the service process of the waiter can be monitored. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] Figure 1 A flowchart of a box service management method according to an embodiment of the present invention;

[0016] Figure 2 This is a structural schematic diagram of a box service management terminal according to an embodiment of the present invention;

[0017] Description of labels:

[0018] 1. A box service management terminal; 2. A processor; 3. A memory. DETAILED DESCRIPTION

[0019] In order to explain the technical content, achieved objectives and effects of the present invention in detail, the following is an explanation in combination with the implementation modes and the accompanying drawings.

[0020] Please refer to Figure 1 , a box service management method, comprising the steps of:

[0021] receiving target data, wherein the target data includes a box identification;

[0022] Acquire first device information corresponding to the box identifier from the association list;

[0023] Scan the surrounding second device information to determine whether the second device information contains the same target information as the first device information. If so, perform an operation corresponding to the target data.

[0024] From the above description, it can be seen that the beneficial effects of the present invention are: scanning the second device information existing around the terminal at this time, and judging whether there is the first device information pre-associated and stored with the box identification in the second device information. If so, it means that the current terminal is very close to the box, and it can be considered that the service personnel using the terminal has arrived in the required box; only at this time is it allowed to execute the operation corresponding to the target data, avoiding the problem of the service personnel performing online operations in advance before arriving at the box, and achieving the matching of the actual operation position and the target operation position, so that the service process of the waiter can be monitored.

[0025] Further, the acquiring the first device information corresponding to the box identifier from the association list includes:

[0026] receiving first selection data, wherein the first selection data includes a box identification;

[0027] Searching for third device information according to the box identifier;

[0028] receiving second selection data, and determining a pending device information from the third device information according to the second selection data;

[0029] The pending device information is used as the first device information, and is associated with the box identifier and stored in an associated list.

[0030] From the above description, it can be seen that in the binding process, the third device information is first obtained according to the box identification, which ensures that the first device information finally selected is closer to the corresponding box, avoiding the situation where the first device information associated with the box identification itself cannot be retrieved at the location of the box, resulting in errors in subsequent identification.

[0031] Further, the target data is operation page access data;

[0032] The determining whether the second device information contains the same target information as the first device information includes:

[0033] If the target information exists, then the cache box identification and the passing information are associated;

[0034] receiving operation data, wherein the operation data includes a pending box identification;

[0035] Determine whether the pending box identifier is the same as the box identifier in the cache; if so, execute the operation corresponding to the operation data.

[0036] From the above description, it can be seen that when the access data of the operation page is received, a judgment is first made and the result of the judgment is cached. Then, when the actual operation data is received, the corresponding operation can be performed directly according to the judgment result, avoiding the delay caused by the need to perform a judgment after the operation data is sent. By avoiding delays, the judgment process during use is made unconscious.

[0037] Further, the determining whether the second device information contains the same target information as the first device information further includes:

[0038] If the target information does not exist, returning to the step of scanning the surrounding second device information;

[0039] The step of determining whether the pending box identifier is the same as the box identifier in the cache comprises:

[0040] If the two are not exactly the same, the operation data will not be executed and a window will pop up to prompt that the target box has not been reached.

[0041] From the above description, it can be seen that if there is no target information, the second device information will continue to be scanned. If there is no target information matching the first device information in the second device information, it means that the terminal has not yet arrived at the box. Under normal circumstances, the terminal is moving with the service personnel, so at this time, the second device information existing in the surrounding area will continue to be scanned. When it can be scanned, the result in the cache can be updated in time, so that the service personnel can respond in time after the operation is performed; and if the service personnel are in the process of actual operation, the relevant information that can be successfully matched has not been saved in the cache, it means that the service personnel has not yet arrived at the corresponding position. At this time, the corresponding operation data will not be executed and the service personnel will be reminded carefully, avoiding the situation where the service personnel have not arrived at the box and perform operations in advance.

[0042] Further, the device is a Bluetooth beacon device;

[0043] The device information includes the organization ID, Bluetooth group ID, and Bluetooth device ID;

[0044] The device information includes the first device information, the second device information and the third device information.

[0045] From the above description, it can be seen that using a Bluetooth beacon device as a transmitter is simple and low-cost to implement. The corresponding Bluetooth beacon device can be uniquely identified through the organization identifier, Bluetooth group identifier and Bluetooth device identifier, thereby realizing a one-to-one binding between the Bluetooth beacon device and the box identifier.

[0046] A box service management terminal includes a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the following steps when executing the computer program:

[0047] receiving target data, wherein the target data includes a box identification;

[0048] Acquire first device information corresponding to the box identifier from the association list;

[0049] Scan the surrounding second device information to determine whether the second device information contains the same target information as the first device information. If so, perform an operation corresponding to the target data.

[0050] The beneficial effects of the present invention are: after receiving the target data, the corresponding box identification is parsed to obtain the first device information corresponding to the box identification; and the second device information existing around the terminal at this time is scanned to determine whether there is the first device information pre-associated with the box identification in the second device information. If so, it means that the current terminal is very close to the box, and it can be considered that the service personnel using the terminal has arrived in the required box; only then is the operation corresponding to the target data allowed to be executed, avoiding the problem of the service personnel performing online operations in advance before arriving at the box, and achieving the matching of the actual operation position and the target operation position, so that the service process of the waiter can be monitored.

[0051] Further, the acquiring the first device information corresponding to the box identifier from the association list includes:

[0052] receiving first selection data, wherein the first selection data includes a box identification;

[0053] Searching for third device information according to the box identifier;

[0054] receiving second selection data, and determining a pending device information from the third device information according to the second selection data;

[0055] The pending device information is used as the first device information, and is associated with the box identifier and stored in an associated list.

[0056] From the above description, it can be seen that in the binding process, the third device information is first obtained according to the box identification, which ensures that the first device information finally selected is closer to the corresponding box, avoiding the situation where the first device information associated with the box identification itself cannot be retrieved at the location of the box, resulting in errors in subsequent identification.

[0057] Further, the target data is operation page access data;

[0058] The determining whether the second device information contains the same target information as the first device information includes:

[0059] If the target information exists, then the cache box identification and the passing information are associated;

[0060] receiving operation data, wherein the operation data includes a pending box identification;

[0061] Determine whether the pending box identifier is the same as the box identifier in the cache; if so, execute the operation corresponding to the operation data.

[0062] From the above description, it can be seen that when the access data of the operation page is received, a judgment is first made and the result of the judgment is cached. Then, when the actual operation data is received, the corresponding operation can be performed directly according to the judgment result, avoiding the delay caused by the need to perform a judgment after the operation data is sent. By avoiding delays, the judgment process during use is made unconscious.

[0063] Further, the determining whether the second device information contains the same target information as the first device information further includes:

[0064] If the target information does not exist, returning to the step of scanning the surrounding second device information;

[0065] The step of determining whether the pending box identifier is the same as the box identifier in the cache comprises:

[0066] If the two are not exactly the same, the operation data will not be executed and a window will pop up to prompt that the target box has not been reached.

[0067] From the above description, it can be seen that if there is no target information, the second device information will continue to be scanned. If there is no target information matching the first device information in the second device information, it means that the terminal has not yet arrived at the box. Under normal circumstances, the terminal is moving with the service personnel, so at this time, the second device information existing in the surrounding area will continue to be scanned. When it can be scanned, the result in the cache can be updated in time, so that the service personnel can respond in time after the operation is performed; and if the service personnel are in the process of actual operation, the relevant information that can be successfully matched has not been saved in the cache, it means that the service personnel has not yet arrived at the corresponding position. At this time, the corresponding operation data will not be executed and the service personnel will be reminded carefully, avoiding the situation where the service personnel have not arrived at the box and perform operations in advance.

[0068] Further, the device is a Bluetooth beacon device;

[0069] The device information includes the organization ID, Bluetooth group ID, and Bluetooth device ID;

[0070] The device information includes the first device information, the second device information and the third device information.

[0071] From the above description, it can be seen that using a Bluetooth beacon device as a transmitter is simple and low-cost to implement. The corresponding Bluetooth beacon device can be uniquely identified through the organization identifier, Bluetooth group identifier and Bluetooth device identifier, thereby realizing a one-to-one binding between the Bluetooth beacon device and the box identifier.

[0072] The above-mentioned box service management method and terminal of the present invention can be applied to service scenarios with boxes and equipped with a calling or ordering system, such as restaurants or KTVs, and are described below through specific implementation methods.

[0073] Please refer to Figure 1 , Embodiment 1 of the present invention is:

[0074] A box service management method, comprising:

[0075] S0. Get the association list, including:

[0076] S01, receiving first selection data, where the first selection data includes a box identification;

[0077] S02, searching for third device information according to the box identification;

[0078] S03, receiving second selection data, and determining a pending device information from the third device information according to the second selection data;

[0079] S04, taking the pending device information as the first device information, and associating it with the box identifier and storing it in an association list;

[0080] In an optional implementation, a corresponding online configuration system provides a box Bluetooth binding function. After the administrator selects a box, the first selection data is received to obtain the box identification corresponding to the box, and a device such as a Bluetooth beacon device or a set-top box device that can send a signal is searched; at this time, the administrator selects a device from the third device information obtained by the search, and the second selection data is received to obtain the pending device information, and the pending device information is stored as the first device information in association with the box identification, which can be stored in the terminal or in the server, thereby reducing the space occupied by the terminal;

[0081] S1. Receive target data, where the target data includes a box identification;

[0082] In an optional implementation, the target data is operation data, and after matching the target information, the operation corresponding to the operation data is directly executed; this method can achieve the effect of executing the corresponding operation after approaching the box, but after the service personnel sends the operation information, they still need to wait for the execution judgment process to obtain the judgment result, which causes feedback delay in the use process;

[0083] In an optional implementation, the target data is operation page access data; when the page access data is obtained, the associated list is obtained and matched with the target information, that is, when the service personnel opens the operation page, it is first confirmed whether the target information can be matched. When the service personnel actually performs the operation and sends the operation data, there is no need to perform the judgment process, and the judgment result can be directly obtained, thereby avoiding feedback delay after sending the operation data;

[0084] S2. Acquire first device information corresponding to the box identifier from the association list;

[0085] In an optional implementation, if the association list is stored on the server, the terminal communicates with the server to obtain the association list; the communication with the server can be achieved through existing technologies such as network connection, which will not be described in detail here;

[0086] S3, scanning the second device information in the surroundings, determining whether the second device information contains the same target information as the first device information, and if so, executing S41; otherwise, if the target data is page access data, returning to executing S3; if the target data is operation data, not executing the operation data and popping up a window to prompt that the target box has not been reached;

[0087] In an optional implementation, the terminal performs scanning by installing an APP capable of scanning signals sent by surrounding devices, and the terminal includes an antenna capable of receiving signals;

[0088] S4. If the target data is page access data, then the cached box identifier and the passing information are associated; operation data is received, wherein the operation data includes a pending box identifier; it is determined whether the pending box identifier is the same as the box identifier in the cache; if so, the operation corresponding to the operation data is executed; otherwise, the operation data is not executed and a pop-up window is displayed to prompt that the target box has not been reached;

[0089] In an optional implementation, if the pending box identifier is different from the box identifier in the cache, it means that the current pending box identifier has not been verified, indicating that the target box has not been reached, and then the process returns to execute S2 according to the pending box identifier;

[0090] In an optional implementation, in order to ensure the accuracy of the verification result, a valid time period is set for the data in the cache, and the corresponding data is deleted after the valid time period is reached, so as to avoid the situation where the service personnel have left but can still verify normally;

[0091] In an optional implementation, it can also be configured that when a new box identification and passing information are received, the original information in the cache is overwritten, indicating that the new box has been reached and the previous verification information is invalid, which is coordinated with the valid time period to ensure the accuracy of the verification result;

[0092] If the target data is operation data, directly executing the operation corresponding to the target data;

[0093] It can be seen that when the operation data is obtained, if it is configured to perform judgment when the page access data is obtained, it is only necessary to confirm whether the operation data belongs to the same box as the verified page access data. If so, the verification result of the page access data can be directly used, and there is no need to confirm after receiving the operation information, but confirmation can be performed in advance; combined with specific scenarios, when the waiter enters a box to place an order / call response operation page, a silent judgment is performed and the result is cached (the cache is only for a single entry page, and re-entering after exiting the page will re-judge); this can reduce the interference of the waiter's actual operation with the judgment distance on the execution process, and try to make the judgment action of whether to reach the designated box imperceptible to the waiter;

[0094] Wherein, the device is a Bluetooth beacon (iBeacon) device;

[0095] The device information includes the organization identifier (UUID), Bluetooth group identifier (major), and Bluetooth device identifier (minor);

[0096] The device information includes the first device information, the second device information and the third device information.

[0097] Please refer to Figure 2 , Embodiment 2 of the present invention is:

[0098] A box service management terminal 1 includes a processor 2, a memory 3, and a computer program stored in the memory 3 and executable on the processor 2, wherein the processor 2 implements each step in the first embodiment when executing the computer program;

[0099] In an optional implementation, the terminal may be a handheld device, such as a tablet or a mobile phone, and the service personnel may help customers place orders (place orders), respond to customer requests, and perform other operations through the ordering system or other software in the terminal.

[0100] In summary, the present invention provides a box service management method and terminal, by binding the device information of a device that can send signals to each box and generating an associated list, when receiving operation data for a box identification, scanning the surrounding device information, if it belongs to the device information bound to the box identification, it means that the signal sent by the corresponding device can be scanned, which means that the distance between the terminal and the box is very close, and it can be considered that the service personnel has arrived at the box corresponding to the box identification; thereby completing the confirmation of the waiter's position, avoiding the situation where the request for the box is responded to in advance but the box is not actually reached; further, when the page is accessed, that is, when the page access data is received, the surrounding device information is matched with the device information associated with the box identification corresponding to the visited page; after receiving the operation data, the matching result is directly obtained, so that the matching process is realized without feeling. For the service personnel, if it is a normal operation, the feeling after receiving the operation data is the same as before using the solution in this specification, and there will be no delay caused by the judgment process.

[0101] The above descriptions are merely embodiments of the present invention and are not intended to limit the patent scope of the present invention. Any equivalent transformations made using the contents of the present invention's specification and drawings, or directly or indirectly applied in related technical fields, are also included in the patent protection scope of the present invention.

Claims

1. A box service management method, characterized in that: Includes steps: receiving target data, wherein the target data includes a box identification; Acquire first device information corresponding to the box identifier from the association list; Scan the surrounding second device information to determine whether the second device information contains the same target information as the first device information. If so, perform an operation corresponding to the target data.

2. A box service management method according to claim 1, characterized in that: The step of acquiring the first device information corresponding to the box identifier from the association list includes: receiving first selection data, wherein the first selection data includes a box identification; Searching for third device information according to the box identifier; receiving second selection data, and determining a pending device information from the third device information according to the second selection data; The pending device information is used as the first device information, and is associated with the box identifier and stored in an associated list.

3. A box service management method according to claim 1, characterized in that: The target data is operation page access data; The determining whether the second device information contains the same target information as the first device information includes: If the target information exists, then the cache box identification and the passing information are associated; receiving operation data, wherein the operation data includes a pending box identification; Determine whether the pending box identifier is the same as the box identifier in the cache; if so, execute the operation corresponding to the operation data.

4. A box service management method according to claim 3, characterized in that: The determining whether the second device information contains the same target information as the first device information further includes: If the target information does not exist, returning to the step of scanning the surrounding second device information; The step of determining whether the pending box identifier is the same as the box identifier in the cache comprises: If the two are not exactly the same, the operation data will not be executed and a window will pop up to prompt that the target box has not been reached.

5. A box service management method according to claim 1, characterized in that: The device is a Bluetooth beacon device; The device information includes the organization ID, Bluetooth group ID, and Bluetooth device ID; The device information includes the first device information, the second device information and the third device information.

6. A box service management terminal, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the computer program, the following steps are implemented: receiving target data, wherein the target data includes a box identification; Acquire first device information corresponding to the box identifier from the association list; Scan the surrounding second device information to determine whether the second device information contains the same target information as the first device information. If so, perform an operation corresponding to the target data.

7. A box service management terminal according to claim 6, characterized in that: The step of acquiring the first device information corresponding to the box identifier from the association list includes: receiving first selection data, wherein the first selection data includes a box identification; Searching for third device information according to the box identifier; receiving second selection data, and determining a pending device information from the third device information according to the second selection data; The pending device information is used as the first device information, and is associated with the box identifier and stored in an associated list.

8. A box service management terminal according to claim 6, characterized in that: The target data is operation page access data; The determining whether the second device information contains the same target information as the first device information includes: If the target information exists, then the cache box identification and the passing information are associated; receiving operation data, wherein the operation data includes a pending box identification; Determine whether the pending box identifier is the same as the box identifier in the cache; if so, execute the operation corresponding to the operation data.

9. A box service management terminal according to claim 8, characterized in that: The determining whether the second device information contains the same target information as the first device information further includes: If the target information does not exist, returning to the step of scanning the surrounding second device information; The step of determining whether the pending box identifier is the same as the box identifier in the cache comprises: If the two are not exactly the same, the operation data will not be executed and a window will pop up to prompt that the target box has not been reached.

10. A box service management terminal according to claim 6, characterized in that: The device is a Bluetooth beacon device; The device information includes the organization ID, Bluetooth group ID, and Bluetooth device ID; The device information includes the first device information, the second device information and the third device information.

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