Logistics information processing method and device, equipment, medium and program product

Abstract

The embodiment of the invention discloses a logistics information processing method and device, equipment, a medium and a program product. According to one specific embodiment, the method comprises the steps that in response to received first selection information for a logistics information processing plug-in, whether a target object logs in a target browser or not is determined, and the logistics information processing plug-in is a plug-in which is installed in the target browser in advance and used for processing logistics information; in response to determining that the target object is logged in, displaying logistics query selection information and logistics customer service selection information in a selection pop-up window; generating first logistics demand information for the target object according to the obtained logistics service selection information corresponding to the target object; and displaying the first logistics demand information in a first display popup window corresponding to the logistics information processing plug-in. The implementation mode is related to intelligent logistics, and various logistics processing can be effectively realized by utilizing the logistics information processing plug-in installed in the target browser so as to meet the logistics processing requirements of the target object.

Description

Technical Field

[0001] Embodiments of the present disclosure relate to the field of computer technology, and in particular to logistics information processing methods, devices, equipment, media, and program products. Background Art

[0002] At present, with the continuous development of logistics, the scale of the logistics field is also getting bigger and bigger. For various processing of logistics information (for example, logistics query), the usual method is to use the logistics company's website, application (Application, App) or third-party logistics query platform to realize various processing of logistics information.

[0003] However, the inventors have found that when the above-mentioned method is used to process various logistics information, the following technical problems often occur:

[0004] The process of processing logistics information using multiple platforms or applications is relatively complicated, and logistics information is often out of sync. In addition, each platform and application often cannot effectively process relevant logistics feedback information, resulting in a poor user experience.

[0005] The above information disclosed in this Background section is only for enhancement of understanding of the background of the inventive concept and therefore it may contain information that does not form the prior art that is already known in this country to a person of ordinary skill in the art. Summary of the invention

[0006] The content of this disclosure is used to introduce concepts in a brief form, which will be described in detail in the detailed implementation section below. The content of this disclosure is not intended to identify the key features or essential features of the technical solution claimed for protection, nor is it intended to limit the scope of the technical solution claimed for protection.

[0007] Some embodiments of the present disclosure propose logistics information processing methods, devices, equipment, media and program products to solve the technical problems mentioned in the above background technology section.

[0008] In a first aspect, some embodiments of the present disclosure provide a logistics information processing method, including: in response to receiving first selection information for a logistics information processing plug-in, determining whether a target object is logged in to a target browser, wherein the logistics information processing plug-in is a plug-in pre-installed in the target browser for processing logistics information; in response to determining that the target object has logged in, displaying logistics query selection information and logistics customer service selection information in a selection pop-up window corresponding to the logistics information processing plug-in; generating first logistics demand information for the target object based on the acquired logistics service selection information corresponding to the target object, wherein the logistics service selection information is information representing how to select from the logistics query selection information and the logistics customer service selection information; and displaying the first logistics demand information in a first display pop-up window corresponding to the logistics information processing plug-in.

[0009] Optionally, the configuration file corresponding to the logistics information processing plug-in includes: a content script file; and the above-mentioned determination of whether the target object is logged in to the target browser includes: determining whether the target object is logged in to the target browser according to the above-mentioned content script file.

[0010] Optionally, the configuration file corresponding to the above-mentioned logistics information processing plug-in also includes: a background script file and a pop-up logic file; and the above-mentioned generation of the first logistics demand information for the above-mentioned target object based on the logistics service selection information corresponding to the above-mentioned target object obtained, including: in response to determining that the above-mentioned logistics service selection information represents the execution of the selection operation corresponding to the above-mentioned logistics query selection information, using the above-mentioned background script file, the above-mentioned pop-up logic file and the above-mentioned content script file, to obtain the logistics order information corresponding to the above-mentioned target object as the above-mentioned first logistics demand information.

[0011] Optionally, the above-mentioned generation of first logistics demand information for the target object based on the logistics service selection information corresponding to the target object obtained includes: in response to determining that the logistics service selection information represents the execution of the selection operation corresponding to the logistics customer service selection information, using a language model to execute questions answered for the target object; in response to detecting that the target object has not obtained the target demand information from the reply information output by the language model, controlling the manual service end to execute questions answered for the target object and obtain customer service reply information as the first logistics demand information.

[0012] Optionally, the method further includes: in response to receiving the second selection information for the logistics information processing plug-in and the target object has not logged in to the target browser, displaying a plug-in pop-up window, wherein the window content corresponding to the plug-in pop-up window includes: a first input box supporting logistics information query and a second input box supporting logistics customer service consultation; receiving input information corresponding to the first input box or the second input box; generating second logistics demand information for the input information using the corresponding interface in the logistics information processing plug-in; and displaying the second logistics demand information in the second display pop-up window corresponding to the logistics information processing plug-in.

[0013] Optionally, the above method also includes: in response to receiving the logistics-related information selected in the above target browser, determining whether to display the logistics demand information corresponding to the above logistics-related information based on the above logistics information processing plug-in; in response to determining to display, inputting the above logistics-related information into the above first input box and / or the above second input box to generate third logistics demand information; and displaying the above third logistics demand information in the above second display pop-up window.

[0014] Optionally, the above-mentioned logistics-related information is a logistics order number; and the above-mentioned logistics-related information is input into the above-mentioned first input box and / or the above-mentioned second input box to generate third logistics demand information, including: inputting the above-mentioned logistics order number into the above-mentioned first input box to generate the logistics order information corresponding to the above-mentioned logistics order number as the third logistics demand information.

[0015] Optionally, in response to receiving the logistics-related information selected in the target browser, after determining whether to display the logistics demand information corresponding to the logistics-related information based on the logistics information processing plug-in, the method further includes: inputting the logistics-related information into the input box corresponding to the logistics selection pop-up window to obtain logistics data for the logistics-related information; and displaying the logistics data in the second display pop-up window.

[0016] In a second aspect, some embodiments of the present disclosure provide a logistics information processing device, comprising: a determination unit, configured to determine whether a target object is logged in to a target browser in response to receiving first selection information for a logistics information processing plug-in, wherein the logistics information processing plug-in is a plug-in pre-installed in the target browser for processing logistics information; a first display unit, configured to display logistics query selection information and logistics customer service selection information in a selection pop-up window corresponding to the logistics information processing plug-in in response to determining that the target object has logged in; a generation unit, configured to generate first logistics demand information for the target object based on the acquired logistics service selection information corresponding to the target object, wherein the logistics service selection information is information representing how to select from the logistics query selection information and the logistics customer service selection information; a second display unit, configured to display the first logistics demand information in a first display pop-up window corresponding to the logistics information processing plug-in.

[0017] Optionally, the configuration file corresponding to the logistics information processing plug-in includes: a content script file; and the determination unit can be configured to: determine whether the target object is logged in in the target browser according to the content script file.

[0018] Optionally, the configuration file corresponding to the above-mentioned logistics information processing plug-in also includes: a background script file and a pop-up logic file; and the generation unit can be configured to: in response to determining that the above-mentioned logistics service selection information represents the execution of the selection operation corresponding to the above-mentioned logistics query selection information, using the above-mentioned background script file, the above-mentioned pop-up logic file and the above-mentioned content script file, to obtain the logistics order information corresponding to the above-mentioned target object as the above-mentioned first logistics demand information.

[0019] Optionally, the generation unit can be configured to: in response to determining that the above-mentioned logistics service selection information represents the execution of the selection operation corresponding to the above-mentioned logistics customer service selection information, use the language model to execute the question answering for the above-mentioned target object; in response to detecting that the above-mentioned target object has not obtained the target demand information from the reply information output by the above-mentioned language model, control the manual service end to execute the question answering for the above-mentioned target object and obtain the customer service reply information as the above-mentioned first logistics demand information.

[0020] Optionally, the device also includes: in response to receiving the second selection information for the above-mentioned logistics information processing plug-in and the above-mentioned target object has not logged in to the above-mentioned target browser, displaying a plug-in pop-up window, wherein the window content corresponding to the above-mentioned plug-in pop-up window includes: a first input box supporting logistics information query and a second input box supporting logistics customer service consultation; receiving input information corresponding to the above-mentioned first input box or the above-mentioned second input box; using the corresponding interface in the above-mentioned logistics information processing plug-in, generating the second logistics demand information for the above-mentioned input information; and displaying the above-mentioned second logistics demand information in the second display pop-up window corresponding to the above-mentioned logistics information processing plug-in.

[0021] Optionally, the device also includes: in response to receiving the logistics-related information selected in the above-mentioned target browser, determining whether to display the logistics demand information corresponding to the above-mentioned logistics-related information based on the above-mentioned logistics information processing plug-in; in response to determining to display, inputting the above-mentioned logistics-related information into the above-mentioned first input box and / or the above-mentioned second input box to generate third logistics demand information; and displaying the above-mentioned third logistics demand information in the above-mentioned second display pop-up window.

[0022] Optionally, the above-mentioned logistics-related information is a logistics order number; and the device also includes: inputting the above-mentioned logistics order number into the above-mentioned first input box to generate logistics order information corresponding to the above-mentioned logistics order number as the third logistics demand information.

[0023] Optionally, the device also includes: inputting the above-mentioned logistics-related information into an input box corresponding to the logistics selection pop-up window to obtain logistics data for the above-mentioned logistics-related information; and displaying the above-mentioned logistics data in the above-mentioned second display pop-up window.

[0024] In a third aspect, some embodiments of the present disclosure provide an electronic device comprising: one or more processors; a storage device on which one or more programs are stored, and when the one or more programs are executed by the one or more processors, the one or more processors implement the method described in any implementation manner in the first aspect.

[0025] In a fourth aspect, some embodiments of the present disclosure provide a computer-readable medium having a computer program stored thereon, wherein when the program is executed by a processor, the method described in any implementation manner in the first aspect is implemented.

[0026] In a fifth aspect, some embodiments of the present disclosure provide a computer program product, including a computer program, which implements the method described in any implementation manner in the above-mentioned first aspect when executed by a processor.

[0027] The above-mentioned embodiments of the present disclosure have the following beneficial effects: through the logistics information processing method of some embodiments of the present disclosure, various logistics processing can be effectively implemented by using the logistics information processing plug-in installed in the target browser to meet the logistics processing needs of the target object. Specifically, the reason why the relevant logistics processing is not effective and cannot meet the logistics processing needs of the target object is that multiple platforms or applications are used to process logistics information, the process is relatively complicated, and there is often a situation where logistics information is not synchronized. In addition, for the relevant logistics feedback information, each platform and application often cannot achieve effective processing, resulting in a poor user experience. Based on this, the logistics information processing method of some embodiments of the present disclosure, first, in response to receiving the first selection information for the logistics information processing plug-in, determines whether the target object is logged in in the target browser. Among them, the above-mentioned logistics information processing plug-in is a plug-in pre-installed in the above-mentioned target browser for processing logistics information. Here, various logistics processing is implemented by the logistics information processing plug-in pre-installed in the target browser, which not only does not need to jump to other applications or websites, but also simplifies the logistics processing process. At the same time, the situation of logistics information being out of sync is avoided. In addition, by determining whether the target object is logged in in the target browser, it can be effectively determined whether to directly obtain the logistics demand information of the target object, so as to avoid the target object from executing too many processing procedures, so as to facilitate the subsequent target object to quickly obtain the corresponding logistics demand information. Then, in response to determining that the above-mentioned target object has logged in, the logistics query selection information and the logistics customer service selection information are displayed in the selection pop-up window corresponding to the above-mentioned logistics information processing plug-in, so as to provide the target object with logistics query services and logistics customer service services, so as to facilitate the target object to effectively perform the corresponding logistics query operation or logistics consulting operation. Then, according to the obtained logistics service selection information corresponding to the above-mentioned target object, the first logistics demand information for the above-mentioned target object can be accurately and effectively generated. Among them, the above-mentioned logistics service selection information is information that characterizes how to select from the above-mentioned logistics query selection information and the above-mentioned logistics customer service selection information. Finally, the above-mentioned first logistics demand information is displayed in the first display pop-up window corresponding to the above-mentioned logistics information processing plug-in, so as to facilitate the target object to obtain the corresponding logistics information. In summary, through the logistics information processing plug-in, there is no need to jump to other applications or websites, which simplifies the logistics processing process, and at the same time provides the target object with logistics query services and logistics customer service functions, so that the target object can effectively obtain the required logistics demand information. BRIEF DESCRIPTION OF THE DRAWINGS

[0028] The above and other features, advantages and aspects of the embodiments of the present disclosure will become more apparent with reference to the following detailed description in conjunction with the accompanying drawings. Throughout the accompanying drawings, the same or similar reference numerals represent the same or similar elements. It should be understood that the drawings are schematic and that components and elements are not necessarily drawn to scale.

[0029] Figure 1 is a schematic diagram of an application scenario of a logistics information processing method according to some embodiments of the present disclosure;

[0030] Figure 2 is a flow chart of some embodiments of the logistics information processing method according to the present disclosure;

[0031] Figure 3 is a flow chart of performing login verification on a target object in some embodiments of the logistics information processing method disclosed herein;

[0032] Figure 4 are flow charts of other embodiments of the logistics information processing method according to the present disclosure;

[0033] Figure 5 is a schematic diagram of the structure of some embodiments of the logistics information processing device according to the present disclosure;

[0034] Figure 6 It is a schematic diagram of the structure of an electronic device suitable for implementing some embodiments of the present disclosure. DETAILED DESCRIPTION

[0035] Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although certain embodiments of the present disclosure are shown in the accompanying drawings, it should be understood that the present disclosure can be implemented in various forms and should not be construed as being limited to the embodiments set forth herein. On the contrary, these embodiments are provided to provide a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are only for exemplary purposes and are not intended to limit the scope of protection of the present disclosure.

[0036] It should also be noted that, for ease of description, only the parts related to the invention are shown in the drawings. In the absence of conflict, the embodiments and features in the embodiments of the present disclosure can be combined with each other.

[0037] It should be noted that the concepts such as "first" and "second" mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order or interdependence of the functions performed by these devices, modules or units.

[0038] It should be noted that the modifications of "one" and "plurality" mentioned in the present disclosure are illustrative rather than restrictive, and those skilled in the art should understand that unless otherwise clearly indicated in the context, it should be understood as "one or more".

[0039] The names of the messages or information exchanged between multiple devices in the embodiments of the present disclosure are only used for illustrative purposes and are not used to limit the scope of these messages or information.

[0040] With regard to the collection, storage, and use of user personal information (such as the login information corresponding to the target object) involved in this disclosure, before performing the corresponding operations, the relevant organizations or individuals shall fulfill their obligations, including conducting personal information security impact assessments, fulfilling the obligation to inform the personal information subject, and obtaining the authorization and consent of the personal information subject in advance.

[0041] The present disclosure will be described in detail below with reference to the accompanying drawings and in conjunction with embodiments.

[0042] Figure 1 It is a schematic diagram of an application scenario of the logistics information processing method according to some embodiments of the present disclosure.

[0043] exist Figure 1 In the application scenario, first, in response to receiving the first selection information for the logistics information processing plug-in 102, the electronic device 101 can determine whether the target object 107 is logged in in the target browser 103. Among them, the logistics information processing plug-in 102 is a plug-in pre-installed in the target browser 103 for processing logistics information. Then, in response to determining that the target object 107 has logged in, the electronic device 101 can display the logistics query selection information 105 and the logistics customer service selection information 106 in the selection pop-up window 104 corresponding to the logistics information processing plug-in 102. In this application scenario, the logistics query selection information 105 can be information that the corresponding acceptance button of the logistics query supports clicking. The logistics query selection information 106 can be information that the corresponding acceptance button of the contact customer service supports clicking. Furthermore, the electronic device 101 can generate the first logistics demand information 108 for the target object 107 according to the obtained logistics service selection information corresponding to the target object 107. Among them, the logistics service selection information is one of the logistics query selection information and the logistics customer service selection information. In this application scenario, the first logistics demand information 108 may be “order number J***452 is transferred in Beijing Yizhuang.” Finally, the electronic device 101 may display the first logistics demand information 108 in the first display pop-up window corresponding to the logistics information processing plug-in 102 .

[0044] It should be noted that the electronic device 101 can be hardware or software. When the electronic device is hardware, it can be implemented as a distributed cluster consisting of multiple servers or terminal devices, or it can be implemented as a single server or a single terminal device. When the electronic device is embodied as software, it can be installed in the hardware devices listed above. It can be implemented as multiple software or software modules for providing distributed services, for example, or it can be implemented as a single software or software module. No specific limitation is made here.

[0045] It should be understood that Figure 1The number of electronic devices in the embodiment is only for illustration. Any number of electronic devices may be provided according to implementation requirements.

[0046] Continue to refer Figure 2 , shows a process 200 of some embodiments of the logistics information processing method according to the present disclosure. The logistics information processing method comprises the following steps:

[0047] Step 201, in response to receiving first selection information for a logistics information processing plug-in, determining whether a target object is logged in to a target browser.

[0048] In some embodiments, in response to receiving the first selection information for the logistics information processing plug-in, the execution subject of the logistics information processing method (for example Figure 1 The electronic device 101 shown in the figure can determine whether the target object is logged in in the target browser. Among them, the above-mentioned logistics information processing plug-in is a plug-in pre-installed in the above-mentioned target browser for processing logistics information. Among them, the logistics information processing plug-in can be a plug-in for logistics information processing. In practice, logistics information processing can include: logistics information query and logistics information consultation. Logistics information query can be to query information related to logistics transportation. For example, logistics information query can be to query the current transportation situation corresponding to the target order number, or to query the name of the orderer corresponding to the target order number, or to query the transportation place corresponding to the target order number. Logistics information consultation can be to consult information related to logistics transportation. For example, logistics information consultation can be to consult logistics charges, or to consult the estimated transportation time of logistics transportation, or to calculate the logistics insurance premium. The first selection information can be selection information for the logistics information processing plug-in in the target browser. For example, the first selection information can be a click operation on the logistics information processing plug-in. The target object can be a user to be queried for logistics. Logging in the target browser can be the target object logging in the target browser to the object personal information.

[0049] It should be noted that the logistics information processing plug-in is released through the following steps:

[0050] The first step is to create an extension file.

[0051] Specifically, create a file named manifest.json in the root directory of the project file, which is the core function file of the logistics information processing plug-in. Define the basic information of the extension program corresponding to the extension project in the manifest.json file. For example, the basic information may include: program name (name), program version (version), program description (description), program icon (icon), etc. Specifically, after creating the extension file, you can add relevant functions adapted to the browser. The extension file corresponds to the extension program and contains a Service Worker, which registers a background script. When loading the extension program, the browser scans the specified file to obtain information. For example, for events that need to be monitored, you can create a script to monitor events through runtime.onInstalled provided by the browser. Add storage permissions, which are registered under the "permissions" field in the manifest for most APIs, so that the extension program can use them. Configure the "activeTab" field to allow the extension program to access the content of the currently activated page tab and enable permissions for the function of capturing word-marking events. Configure the "storage" field to allow the extension program to read and write data in the browser's local storage in order to obtain the user's login status later. Configuring the "scripting" field allows the extension to inject JavaScript code into the web page to operate and write logic for the pop-up window written.

[0052] The second step is to write a script to handle the logic of logistics inquiries and customer service feedback.

[0053] The third step is to create a user interface for displaying logistics information and customer service feedback information. The design here is to display a pop-up window on the current page after clicking. Create a file named popup.html and add it to the extension directory. At the same time, register it in the manifest.json file to display the user interface.

[0054] The fourth step is to process the query results, that is, to display the logistics data on the user interface.

[0055] The fifth step is to test and debug the extension files, scripts, and user interfaces to optimize and generate a logistics information processing plug-in.

[0056] Step 6: Publish the tested and debugged logistics information processing plug-in on the target browser application store.

[0057] In some optional implementations of some embodiments, the configuration file corresponding to the logistics information processing plug-in includes: a content script file. Among them, the configuration file corresponding to the logistics information processing plug-in can be a project file of a new extension project created by a browser development tool. A content script file (content_script.js file) is registered in the manifest.json file. The content_script.js file can be used to directly access and modify the DOM of the web page, and the browser API (Application Programming Interface) can be used to communicate with other parts of the extension.

[0058] Optionally, the execution subject may determine whether the target object is logged in to the target browser based on the content script file.

[0059] See also Figure 3 , showing a flow chart of login verification of the target object.

[0060] After clicking the extension plug-in (i.e., the logistics information processing plug-in), the content script is used to obtain whether the browser has the user's login information. If there is no login information, it will be displayed to the user as a non-logged-in user. When the user obtains the information that the user is in a non-logged-in state, the user can click to pop up a login pop-up window for the user to choose an account to log in or scan the code to log in. After refreshing the page again, the content script is used to confirm whether the user is logged in again. When it is detected that the user is logged in, the login status is sent to background.js (i.e., the script file corresponding to the background script) through chrome.runtime.sendMessage, and the login data return is listened to through chrome.runtime.onMessage.addListener.

[0061] Step 202, in response to determining that the target object has logged in, displaying logistics query selection information and logistics customer service selection information in a selection pop-up window corresponding to the logistics information processing plug-in.

[0062] In some embodiments, in response to determining that the target object has logged in, the execution entity may display the logistics query selection information and the logistics customer service selection information in the selection pop-up window corresponding to the logistics information processing plug-in. The selection pop-up window may be a pop-up window that supports the selection of logistics query selection information or logistics customer service selection information. The logistics query selection information may be selection information indicating whether to perform a logistics query operation. The logistics customer service selection information may be selection information indicating whether to perform a logistics customer service consultation operation. The logistics query selection information may be an operation button that supports clicks and is used to perform a logistics query operation. The logistics customer service selection information may be an operation button that supports clicks and is used to perform a logistics customer service consultation operation.

[0063] In practice, the target object can click the corresponding button for logistics query selection information or click the corresponding button for logistics customer service selection information in the selection pop-up window to choose whether to perform a logistics query operation or a logistics customer service consultation operation.

[0064] In actual situations, the selection information between logistics inquiry selection information and logistics customer service selection information can be determined by pre-setting document.querySelector(#logisticsInquiryBtn).addEventListener. That is, the button trigger event can be monitored by document.querySelector(#logisticsInquiryBtn).addEventListener.

[0065] Step 203: Generate first logistics demand information for the target object according to the acquired logistics service selection information corresponding to the target object.

[0066] In some embodiments, the execution entity may generate the first logistics demand information for the target object based on the obtained logistics service selection information corresponding to the target object. The logistics service selection information is information that characterizes how to select from the logistics query selection information and the logistics customer service selection information. Specifically, the logistics service selection information includes: information that characterizes the selection of logistics query selection information and information that characterizes the selection of logistics customer service selection information. In practice, the information that characterizes the selection of logistics query selection information may be information that characterizes the operation button that has been clicked for performing logistics query operations. The information that characterizes the selection of logistics customer service selection information may be information that characterizes the operation button that has been clicked for performing logistics customer service consultation operations. The first logistics demand information may be information that the target object needs to obtain in terms of logistics. In practice, the first logistics demand information may be one of the following: logistics query results, logistics customer service consultation results.

[0067] In some optional implementations of some embodiments, the configuration file corresponding to the above-mentioned logistics information processing plug-in also includes: a background script file (background.js file) and a pop-up logic file (pop-up logic popup.js file).

[0068] Optionally, in response to determining that the above-mentioned logistics service selection information represents the execution of the above-mentioned logistics query selection information corresponding selection operation, the above-mentioned execution subject can use the above-mentioned background script file, the above-mentioned pop-up logic file and the above-mentioned content script file to obtain the logistics order information corresponding to the above-mentioned target object as the above-mentioned first logistics demand information. Among them, the logistics order information can be the order information of each order whose order object is the above-mentioned target object. Among them, the background script is created to monitor various browser events. For example, page loading, tab creation or destruction, network request, etc. When these events occur, the background script can perform corresponding operations. Similarly, the background script can track user behavior. The background script can communicate with the content script content_script.js through a messaging mechanism to exchange data. The background script starts running when the browser is started. Even if the extended pop-up window or other user interface elements are closed, the background script will continue to run and will end when the browser is closed. The selection operation corresponding to the logistics query selection information can be the selection operation of the logistics query button.

[0069] As an example, the above-mentioned execution entity can use the pop-up logic file to listen to the above-mentioned logistics service selection information as the above-mentioned logistics query selection information through document.querySelector(#logisticsInquiryBtn).addEventListener. The pop-up logic file executes the query operation through chrome.runtime.sendMessage, and sends the query information to the background.js file (that is, the background script file). When the content script file listens to the background.js file to obtain the logic for logistics processing, the content script file will request the backend to obtain all order data related to the target object (that is, logistics order information). Finally, the content script file sends all order data to the pop-up logic file through the background.js file to obtain the logistics order information corresponding to the above-mentioned target object.

[0070] In some optional implementations of some embodiments, the execution subject may generate the first logistics demand information for the target object according to the acquired logistics service selection information corresponding to the target object, which may include the following steps:

[0071] In the first step, in response to determining that the logistics service selection information represents the execution of the selection operation corresponding to the logistics customer service selection information, a language model is used to execute a question answering operation for the target object. The language model may be a large language model. The language model is used for intelligent question answering. The selection operation corresponding to the logistics customer service selection information may be a selection operation of a logistics customer service button.

[0072] In the second step, in response to detecting that the target object has not obtained the target demand information from the reply information output by the language model, the manual service end is controlled to execute the question reply for the target object and obtain the customer service reply information as the first logistics demand information.

[0073] In practice, the above execution entity can connect to the manual server by calling SDK methods.

[0074] Step 204: Display the first logistics demand information in the first display pop-up window corresponding to the logistics information processing plug-in.

[0075] In some embodiments, the execution entity may display the first logistics demand information in a first display pop-up window corresponding to the logistics information processing plug-in. The first display pop-up window may be a pop-up window for displaying logistics demand information.

[0076] The above-mentioned embodiments of the present disclosure have the following beneficial effects: through the logistics information processing method of some embodiments of the present disclosure, various logistics processing can be effectively implemented by using the logistics information processing plug-in installed in the target browser to meet the logistics processing needs of the target object. Specifically, the reason why the relevant logistics processing is not effective and cannot meet the logistics processing needs of the target object is that multiple platforms or applications are used to process logistics information, the process is relatively complicated, and there is often a situation where logistics information is not synchronized. In addition, for the relevant logistics feedback information, each platform and application often cannot achieve effective processing, resulting in a poor user experience. Based on this, the logistics information processing method of some embodiments of the present disclosure, first, in response to receiving the first selection information for the logistics information processing plug-in, determines whether the target object is logged in in the target browser. Among them, the above-mentioned logistics information processing plug-in is a plug-in pre-installed in the above-mentioned target browser for processing logistics information. Here, various logistics processing is implemented by the logistics information processing plug-in pre-installed in the target browser, which not only does not need to jump to other applications or websites, but also simplifies the logistics processing process. At the same time, the situation of logistics information being out of sync is avoided. In addition, by determining whether the target object is logged in in the target browser, it can be effectively determined whether to directly obtain the logistics demand information of the target object, so as to avoid the target object from executing too many processing procedures, so as to facilitate the subsequent target object to quickly obtain the corresponding logistics demand information. Then, in response to determining that the above-mentioned target object has logged in, the logistics query selection information and the logistics customer service selection information are displayed in the selection pop-up window corresponding to the above-mentioned logistics information processing plug-in, so as to provide the target object with logistics query services and logistics customer service services, so as to facilitate the target object to effectively perform the corresponding logistics query operation or logistics consulting operation. Then, according to the obtained logistics service selection information corresponding to the above-mentioned target object, the first logistics demand information for the above-mentioned target object can be accurately and effectively generated. Among them, the above-mentioned logistics service selection information is information that characterizes how to select from the above-mentioned logistics query selection information and the above-mentioned logistics customer service selection information. Finally, the above-mentioned first logistics demand information is displayed in the first display pop-up window corresponding to the above-mentioned logistics information processing plug-in, so as to facilitate the target object to obtain the corresponding logistics information. In summary, through the logistics information processing plug-in, there is no need to jump to other applications or websites, which simplifies the logistics processing process, and at the same time provides the target object with logistics query services and logistics customer service functions, so that the target object can effectively obtain the required logistics demand information.

[0077] Further references Figure 4 , shows a process 400 of another embodiment of the logistics information processing method according to the present disclosure. The logistics information processing method comprises the following steps:

[0078] Step 401, in response to receiving the first selection information for the logistics information processing plug-in, determining whether the target object is logged in to the target browser.

[0079] Step 402, in response to determining that the target object has logged in, displaying logistics query selection information and logistics customer service selection information in a selection pop-up window corresponding to the logistics information processing plug-in.

[0080] Step 403: Generate first logistics demand information for the target object according to the acquired logistics service selection information corresponding to the target object.

[0081] Step 404: Display the first logistics demand information in the first display pop-up window corresponding to the logistics information processing plug-in.

[0082] In some embodiments, the specific implementation of steps 401-404 and the technical effects thereof can be referred to in Figure 2 The steps 201-204 in the corresponding embodiment are not described in detail here.

[0083] Step 405, in response to receiving the second selection information for the logistics information processing plug-in and the target object is not logged in to the target browser, displaying a plug-in pop-up window.

[0084] In some embodiments, in response to receiving the second selection information for the logistics information processing plug-in, and the target object is not logged in to the target browser, the execution subject (for example Figure 1 The electronic device 101 shown in the figure can display a plug-in pop-up window. The relevant explanation of the second selection information can refer to the explanation of the first selection information. The window content corresponding to the above plug-in pop-up window includes: a first input box supporting logistics information query and a second input box supporting logistics customer service consultation. The first input box is used to input information to be queried for logistics. The second input box is used to input information to be consulted for logistics.

[0085] Step 406: Receive input information corresponding to the first input box or the second input box.

[0086] In some embodiments, the execution subject may receive input information corresponding to the first input box or the second input box, wherein the input information may be one of the following: input information corresponding to the first input box, input information corresponding to the second input box.

[0087] Step 407, using the corresponding interface in the above-mentioned logistics information processing plug-in, generate the second logistics demand information for the above-mentioned input information.

[0088] In some embodiments, the execution subject may generate second logistics demand information for the input information using the corresponding interface in the logistics information processing plug-in, wherein the second logistics demand information is the logistics demand feedback result required by the target object corresponding to the input information.

[0089] As an example, for input information corresponding to the first input box, the execution entity may utilize the interface corresponding to the first input box in the logistics information processing plug-in to generate second logistics demand information for the input information.

[0090] As another example, for input information corresponding to the second input box, the execution entity may utilize the interface corresponding to the second input box in the logistics information processing plug-in to generate second logistics demand information for the input information.

[0091] Step 408, displaying the second logistics demand information in the second display pop-up window corresponding to the logistics information processing plug-in.

[0092] In some embodiments, the execution subject may display the second logistics demand information in a second display pop-up window corresponding to the logistics information processing plug-in. The second display pop-up window may be a pop-up window for displaying logistics demand information.

[0093] In some optional implementations of some embodiments, the steps further include:

[0094] The first step is to determine whether to display the logistics demand information corresponding to the logistics related information based on the logistics information processing plug-in in response to receiving the logistics related information selected in the target browser. The logistics related information may be logistics information related to the logistics field. For example, the logistics related information may be a logistics order number, or a logistics problem in the logistics field.

[0095] The second step is to input the logistics related information into the first input box and / or the second input box in response to the confirmation display to generate the third logistics demand information. The second logistics demand information is the logistics demand feedback result required by the target object corresponding to the logistics related information.

[0096] The third step is to display the third logistics demand information in the second pop-up window.

[0097] Here, through the logistics information processing plug-in, logistics information query based on word-marking function can be realized, which greatly improves the convenience of logistics query.

[0098] In some optional implementations of some embodiments, the logistics-related information is a logistics order number, which may be the order number of a logistics order.

[0099] Optionally, the logistics order number is input into the first input box to generate logistics order information corresponding to the logistics order number as the third logistics demand information. The logistics order information may be order information of the order corresponding to the logistics order number. For example, the third logistics demand information may include but is not limited to at least one of the following: order address, order delivery, order delivery time, order consignee information, order consignor information.

[0100] In some optional implementations of some embodiments, after determining whether to display logistics demand information corresponding to the logistics related information based on the logistics information processing plug-in in response to receiving the logistics related information selected in the target browser, the method further includes:

[0101] The first step is to input the logistics related information into the input box corresponding to the logistics selection pop-up window to obtain logistics data for the logistics related information. The logistics data may be data related to the logistics related information in the back-end data.

[0102] The second step is to display the above logistics data in the above second pop-up window.

[0103] from Figure 4 It can be seen that Figure 2 Compared with the description of some corresponding embodiments, Figure 4 In some corresponding embodiments, the process 400 of the logistics information processing method can utilize a logistics information processing plug-in on the basis that the target object has not logged in to the browser, and can effectively realize logistics information query and logistics information consultation.

[0104] Further references Figure 5 As an implementation of the methods shown in the above figures, the present disclosure provides some embodiments of a logistics information processing device. These device embodiments are similar to Figure 2 Corresponding to the method embodiments shown, the logistics information processing device can be specifically applied to various electronic devices.

[0105] like Figure 5As shown, a logistics information processing device 500 includes: a determination unit 501, a first display unit 502, a generation unit 503 and a second display unit 504. The determination unit 501 is configured to determine whether the target object is logged in in the target browser in response to receiving the first selection information for the logistics information processing plug-in, wherein the logistics information processing plug-in is a plug-in pre-installed in the target browser for processing logistics information; the first display unit 502 is configured to display the logistics query selection information and the logistics customer service selection information in the selection pop-up window corresponding to the logistics information processing plug-in in response to determining that the target object has logged in; the generation unit 503 is configured to generate the first logistics demand information for the target object according to the obtained logistics service selection information corresponding to the target object, wherein the logistics service selection information is information indicating how to select from the logistics query selection information and the logistics customer service selection information; the second display unit 504 is configured to display the first logistics demand information in the first display pop-up window corresponding to the logistics information processing plug-in.

[0106] In some optional implementations of some embodiments, the configuration file corresponding to the logistics information processing plug-in includes: a content script file; and the determination unit 501 can be further configured to: determine whether the target object is logged in in the target browser according to the content script file.

[0107] In some optional implementation methods of some embodiments, the configuration file corresponding to the above-mentioned logistics information processing plug-in also includes: a background script file and a pop-up logic file; and the generation unit 503 can be further configured to: in response to determining that the above-mentioned logistics service selection information represents the execution of the selection operation corresponding to the above-mentioned logistics query selection information, using the above-mentioned background script file, the above-mentioned pop-up logic file and the above-mentioned content script file, to obtain the logistics order information corresponding to the above-mentioned target object as the above-mentioned first logistics demand information.

[0108] In some optional implementations of some embodiments, the generation unit 503 can be further configured to: in response to determining that the above-mentioned logistics service selection information represents the execution of the selection operation corresponding to the above-mentioned logistics customer service selection information, use the language model to execute the question answering for the above-mentioned target object; in response to detecting that the above-mentioned target object has not obtained the target demand information from the reply information output by the above-mentioned language model, control the manual service end to execute the question answering for the above-mentioned target object and obtain the customer service reply information as the above-mentioned first logistics demand information.

[0109] In some optional implementations of some embodiments, the device 500 further includes: a third display unit, a receiving unit, an information generating unit, and a fourth display unit (not shown in the figure). The third display unit may be configured to: in response to receiving the second selection information for the logistics information processing plug-in, and the target object is not logged in to the target browser, display a plug-in pop-up window, wherein the window content corresponding to the plug-in pop-up window includes: a first input box supporting logistics information query and a second input box supporting logistics customer service consultation; the receiving unit may be configured to: receive input information corresponding to the first input box or the second input box; the information generating unit may be configured to: generate the second logistics demand information for the input information using the corresponding interface in the logistics information processing plug-in; the fourth display unit may be configured to: display the second logistics demand information in the second display pop-up window corresponding to the logistics information processing plug-in.

[0110] In some optional implementations of some embodiments, the device 500 further includes: an information determination unit, a first input unit, and a fifth display unit (not shown in the figure). The information determination unit may be configured to: in response to receiving the logistics related information selected in the target browser, determine whether to display the logistics demand information corresponding to the logistics related information based on the logistics information processing plug-in; the first input unit may be configured to: in response to determining the display, input the logistics related information into the first input box and / or the second input box to generate the third logistics demand information; the fifth display unit may be configured to: display the third logistics demand information in the second display pop-up window.

[0111] In some optional implementations of some embodiments, the above-mentioned logistics-related information is a logistics order number; and the first input unit can be further configured to: input the above-mentioned logistics order number into the above-mentioned first input box to generate logistics order information corresponding to the above-mentioned logistics order number as the third logistics demand information.

[0112] In some optional implementations of some embodiments, the device 500 further includes: a second input unit and a sixth display unit (not shown in the figure). The second input unit may be configured to: input the logistics-related information into the input box corresponding to the logistics selection pop-up window to obtain logistics data for the logistics-related information; the sixth display unit may be configured to: display the logistics data in the second display pop-up window.

[0113] It is understandable that the units recorded in the logistics information processing device 500 are similar to those in the reference Figure 2Therefore, the operations, features and beneficial effects described above for the method are also applicable to the logistics information processing device 500 and the units contained therein, and will not be repeated here.

[0114] Reference below Figure 6 , which shows an electronic device (eg, Figure 1 Schematic diagram of the structure of the electronic device 101)600. Figure 6 The electronic device shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present disclosure.

[0115] like Figure 6 As shown, the electronic device 600 may include a processing device (e.g., a central processing unit, a graphics processing unit, etc.) 601, which can perform various appropriate actions and processes according to a program stored in a read-only memory 602 or a program loaded from a storage device 608 into a random access memory 603. Various programs and data required for the operation of the electronic device 600 are also stored in the random access memory 603. The processing device 601, the read-only memory 602, and the random access memory 603 are connected to each other via a bus 604. An input / output interface 605 is also connected to the bus 604.

[0116] Typically, the following devices may be connected to the input / output interface 605: an input device 606 including, for example, a touch screen, a touch pad, a keyboard, a mouse, a camera, a microphone, an accelerometer, a gyroscope, etc.; an output device 607 including, for example, a liquid crystal display (LCD), a speaker, a vibrator, etc.; a storage device 608 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 609. The communication device 609 may allow the electronic device 600 to communicate with other devices wirelessly or by wire to exchange data. Although Figure 6 The electronic device 600 is shown with various devices, but it should be understood that it is not required to implement or possess all the devices shown. More or fewer devices may be implemented or possessed instead. Figure 6 Each block shown in the figure may represent one device, or may represent multiple devices as required.

[0117] In particular, according to some embodiments of the present disclosure, the process described above with reference to the flowchart can be implemented as a computer software program. For example, some embodiments of the present disclosure include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In some such embodiments, the computer program can be downloaded and installed from a network through a communication device 609, or installed from a storage device 608, or installed from a read-only memory 602. When the computer program is executed by the processing device 601, the above-mentioned functions defined in the method of some embodiments of the present disclosure are executed.

[0118] It should be noted that the computer-readable medium in some embodiments of the present disclosure may be a computer-readable signal medium or a computer-readable storage medium or any combination of the two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In some embodiments of the present disclosure, the computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device. In some embodiments of the present disclosure, the computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, in which a computer-readable program code is carried. This propagated data signal may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. The computer readable signal medium may also be any computer readable medium other than a computer readable storage medium, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer readable medium may be transmitted using any suitable medium, including but not limited to: wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.

[0119] In some embodiments, the client and the server may communicate using any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and may be interconnected with any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), an internet (e.g., the Internet), and a peer-to-peer network (e.g., an ad hoc peer-to-peer network), as well as any currently known or future developed network.

[0120] The computer-readable medium may be included in the electronic device; or it may exist independently without being installed in the electronic device. The computer-readable medium carries one or more programs. When the one or more programs are executed by the electronic device, the electronic device: in response to receiving the first selection information for the logistics information processing plug-in, determine whether the target object is logged in in the target browser, wherein the logistics information processing plug-in is a plug-in pre-installed in the target browser for processing logistics information; in response to determining that the target object has logged in, display the logistics query selection information and the logistics customer service selection information in the selection pop-up window corresponding to the logistics information processing plug-in; based on the obtained logistics service selection information corresponding to the target object, generate the first logistics demand information for the target object, wherein the logistics service selection information is information indicating how to select from the logistics query selection information and the logistics customer service selection information; display the first logistics demand information in the first display pop-up window corresponding to the logistics information processing plug-in.

[0121] Computer program code for performing the operations of some embodiments of the present disclosure may be written in one or more programming languages ​​or a combination thereof, including object-oriented programming languages ​​such as Java, Smalltalk, C++, and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In cases involving a remote computer, the remote computer may be connected to the user's computer via any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., via the Internet using an Internet service provider).

[0122] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present disclosure. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some implementations as replacements, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0123] The units described in some embodiments of the present disclosure may be implemented by software or by hardware. The described units may also be provided in a processor, for example, may be described as: a processor comprising a determination unit, a first display unit, a generation unit, and a second display unit. The names of these units do not constitute limitations on the units themselves in certain circumstances, for example, the second display unit may also be described as "a unit for displaying the above-mentioned first logistics demand information in the first display pop-up window corresponding to the above-mentioned logistics information processing plug-in".

[0124] The functions described above herein may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chip (SOCs), complex programmable logic devices (CPLDs), and the like.

[0125] Some embodiments of the present disclosure also provide a computer program product, including a computer program, which implements any of the above-mentioned logistics information processing methods when executed by a processor.

[0126] The above descriptions are only some preferred embodiments of the present disclosure and an explanation of the technical principles used. Those skilled in the art should understand that the scope of the invention involved in the embodiments of the present disclosure is not limited to the technical solutions formed by a specific combination of the above-mentioned technical features, but should also cover other technical solutions formed by any combination of the above-mentioned technical features or their equivalent features without departing from the above-mentioned inventive concept. For example, the above-mentioned features are replaced with the technical features with similar functions disclosed in the embodiments of the present disclosure (but not limited to) and the technical solutions formed.

Claims

1. A logistics information processing method, comprising: In response to receiving first selection information for a logistics information processing plug-in, determining whether the target object is logged in to a target browser, wherein the logistics information processing plug-in is a plug-in pre-installed in the target browser for processing logistics information; In response to determining that the target object has logged in, displaying logistics query selection information and logistics customer service selection information in a selection pop-up window corresponding to the logistics information processing plug-in; Generate first logistics demand information for the target object according to the obtained logistics service selection information corresponding to the target object, wherein the logistics service selection information is information indicating how to select from the logistics query selection information and the logistics customer service selection information; The first logistics demand information is displayed in a first display pop-up window corresponding to the logistics information processing plug-in.

2. The method according to claim 1, wherein: The configuration file corresponding to the logistics information processing plug-in includes: a content script file; and The step of determining whether the target object is logged in on the target browser includes: According to the content script file, it is determined whether the target object is logged in at the target browser.

3. The method according to claim 2, wherein: The configuration file corresponding to the logistics information processing plug-in also includes: a background script file and a pop-up window logic file; and The step of generating first logistics demand information for the target object according to the acquired logistics service selection information corresponding to the target object includes: In response to determining that the logistics service selection information represents the execution of the selection operation corresponding to the logistics query selection information, the logistics order information corresponding to the target object is obtained by using the background script file, the pop-up logic file and the content script file as the first logistics demand information.

4. The method according to claim 2, wherein: The step of generating first logistics demand information for the target object according to the acquired logistics service selection information corresponding to the target object includes: In response to determining that the logistics service selection information represents executing a selection operation corresponding to the logistics customer service selection information, using a language model, executing a question answering operation for the target object; In response to detecting that the target object has not obtained the target demand information from the reply information output by the language model, the manual service end is controlled to execute a reply to the question for the target object to obtain customer service reply information as the first logistics demand information.

5. The method according to claim 1, wherein: The method further comprises: In response to receiving the second selection information for the logistics information processing plug-in, and the target object is not logged in to the target browser, displaying a plug-in pop-up window, wherein the corresponding window content of the plug-in pop-up window includes: a first input box supporting logistics information query and a second input box supporting logistics customer service consultation; Receive input information corresponding to the first input box or the second input box; Generate second logistics demand information for the input information by using a corresponding interface in the logistics information processing plug-in; The second logistics demand information is displayed in a second display pop-up window corresponding to the logistics information processing plug-in.

6. The method according to claim 5, wherein: The method further comprises: In response to receiving the logistics related information selected in the target browser, determining whether to display the logistics demand information corresponding to the logistics related information based on the logistics information processing plug-in; In response to the confirmation display, the logistics-related information is input into the first input box and / or the second input box to generate third logistics demand information; The third logistics demand information is displayed in the second display pop-up window.

7. The method according to claim 6, wherein: The logistics related information is the logistics order number; as well as The step of inputting the logistics related information into the first input box and / or the second input box to generate third logistics demand information includes: Input the logistics order number into the first input box to generate logistics order information corresponding to the logistics order number as the third logistics demand information.

8. The method according to claim 6, wherein: After determining whether to display logistics demand information corresponding to the logistics related information based on the logistics information processing plug-in in response to receiving the logistics related information selected in the target browser, the method further includes: Input the logistics related information into the input box corresponding to the logistics selection pop-up window to obtain logistics data for the logistics related information; The logistics data is displayed in the second display pop-up window.

9. A logistics information processing device, comprising: a determination unit configured to determine whether the target object is logged in to the target browser in response to receiving the first selection information for the logistics information processing plug-in, wherein the logistics information processing plug-in is a plug-in pre-installed in the target browser for processing logistics information; A first display unit is configured to display logistics query selection information and logistics customer service selection information in a selection pop-up window corresponding to the logistics information processing plug-in in response to determining that the target object has logged in; A generating unit is configured to generate first logistics demand information for the target object according to the obtained logistics service selection information corresponding to the target object, wherein the logistics service selection information is information indicating how to select from the logistics query selection information and the logistics customer service selection information; The second display unit is configured to display the first logistics demand information in a first display pop-up window corresponding to the logistics information processing plug-in.

10. An electronic device comprising: one or more processors; a storage device having one or more programs stored thereon, When the one or more programs are executed by the one or more processors, the one or more processors implement the method according to any one of claims 1 to 8.

11. A computer readable medium having a computer program stored thereon, wherein: When the computer program is executed by a processor, the method according to any one of claims 1 to 8 is implemented.

12. A computer program product, comprising a computer program, which, when executed by a processor, implements the method according to any one of claims 1 to 8.

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