Communication resource quality management system

Abstract

The invention discloses a communication resource quality management system, which comprises the following steps that: a user uses a computer browser as a use page of a user side and uses Java as a writing mode of an Api interface of background service to carry out behaviors such as basic data maintenance, data viewing, data import and export and the like; the management end page uses Vue as a page display frame, and data of the management end page are stored; according to the method, the operation efficiency of the communication resources is greatly improved, the security verification of the communication resources is effectively carried out, services or non-compliance services which do not belong to the platform are found in time by carrying out sampling inspection and quality inspection on recording contents, warning and arrangement are carried out in time, and a final result for scoring suppliers is formed by combining data sources of multiple parties and combining scoring weights. The advantages and disadvantages of the suppliers in the service process are objectively and effectively judged, and the ability of the suppliers is presented according to scores.

Description

Technical Field

[0001] The invention relates to a communication resource quality management system, and belongs to the technical field of 3D scene rendering applications. Background Art

[0002] The communication quality management platform utilizes multiple data types such as call data, fault data, number usage data, consumption data, and recording content. After the scoring data is calculated according to certain rules, the data of each module forms a final scoring item. After the comprehensive calculation of each scoring item, the pros and cons of the current cooperating suppliers are obtained; the quality inspection data uses the ASR engine to convert the recording content into text content, and conducts content quality inspection according to certain rules; through different means, the security of supplier resources and content carried out by the business side is standardized to better realize the sustainable use of communication resources.

[0003] The shortcomings of the existing communication quality management platform are: single operating means, mainly judging the quality of communication resources by calculating the call answering rate, lack of detailed data support, and single management object: the existing technology mainly judges the quality of the line by calculating or collecting call data information on the communication resource side, lacks comprehensive data support, and the management functions are not rich enough: the existing technology mainly forms function points through the call list data generated by the call for calculation, and has fewer functions. Summary of the invention

[0004] In this embodiment, a communication resource quality management system is provided to solve the problems in the prior art that the operating means are single, the quality of communication resources is mainly judged by calculating the call answering rate, there is a lack of detailed data support, and the management object is single: the prior art mainly judges the quality of the line by calculating or collecting call data information on the communication resource side, there is a lack of comprehensive data support, and the management functions are not rich enough: the prior art mainly forms function points through the call list data generated by the call for calculation, and has fewer functions.

[0005] The present invention achieves the above-mentioned purpose through the following technical scheme, a communication resource quality management system, and the communication resource quality management system comprises the following steps:

[0006] S1. Users use computer browsers as the user interface and Java as the API interface for the background service to perform basic data maintenance, data viewing, data import and export, etc.

[0007] S2. The management page uses Vue as the page display framework, which mainly includes functional modules such as data overview, communication resource management, communication event management, inspection management, and bill management to store the data of the management page.

[0008] Preferably, the data overview mainly includes supplier ratings, supplier costs, supplier SLA data, various supplier data, risk inspection data change trends and comparisons, etc., which are calculated through data of different dimensions and intuitively displayed through line charts, bar charts, trend charts, etc.

[0009] Preferably, the communication resource management mainly includes basic information maintenance such as supplier information maintenance, number information maintenance, package fee maintenance, etc., which are used as basic data for calculation and basis for data classification.

[0010] Preferably, the communication event management mainly includes event information occurring during the use of communication resources, such as abnormal outbound calls, platform unavailability, resource replacement, resource maintenance, etc.

[0011] Preferably, the inspection management mainly includes maintaining inspection targets, inspection objects and inspection results, setting different inspection standards for different businesses, early warning and recording the data that triggers inspection alarms, and batch processing of alarm data when inspection results are available.

[0012] Preferably, the bill management mainly includes matching corresponding package charges for different communication resources during the use of communication resources. After the system automatically calculates the consumption amount data, the expenditure situation in two dimensions of supplier and business side is formed, and it can be combined and queried with different conditions.

[0013] Preferably, the data aggregation behavior is to divide the data into different batches according to rules and then aggregate the data to improve the query speed and data utilization.

[0014] Preferably, the communication resource quality management system classifies data from different sources, different platforms, and different services, and stores the classified data in a unified format to facilitate subsequent data management and data utilization.

[0015] Preferably, the communication resource quality management system can uniformly manage third-party interfaces, support horizontal addition of multiple sets of third-party interfaces, has high compatibility, and adapts to interface request modes and parameter requirements of different third parties.

[0016] The beneficial effects of the present invention are as follows: the communication resource quality management system in the present invention greatly improves the operational efficiency of communication resources, timely discovers and records problems during the use of communication resources, and can perform targeted optimization according to different problems; effectively verifies the security of communication resources, and timely discovers non-platform services or non-compliant services through random sampling and quality inspection of recording content, and promptly issues alarms and sorts them out; by combining multiple data sources and combining scoring weights, a final result of supplier scoring is formed, which objectively and effectively judges the pros and cons of suppliers in the service process, and presents the supplier's capabilities with high and low scores, which has broad application prospects. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] Figure 1 This is a framework diagram of the communication resource quality management system of the present invention. DETAILED DESCRIPTION

[0018] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0019] Embodiment 1:

[0020] A communication resource quality management system, the communication resource quality management system comprising the following steps:

[0021] S1. Users use computer browsers as the user interface and Java as the API interface for the background service to perform basic data maintenance, data viewing, data import and export, etc.

[0022] S2. The management page uses Vue as the page display framework, which mainly includes functional modules such as data overview, communication resource management, communication event management, inspection management, and bill management to store the data of the management page.

[0023] Preferably, the data overview mainly includes supplier ratings, supplier costs, supplier SLA data, various supplier data, risk inspection data change trends and comparisons, etc., which are calculated through data of different dimensions and intuitively displayed through line charts, bar charts, trend charts, etc.

[0024] Preferably, the communication resource management mainly includes basic information maintenance such as supplier information maintenance, number information maintenance, package fee maintenance, etc., which are used as basic data for calculation and basis for data classification.

[0025] Preferably, the communication event management mainly includes event information occurring during the use of communication resources, such as abnormal outbound calls, platform unavailability, resource replacement, resource maintenance, etc.

[0026] Preferably, the inspection management mainly includes maintaining inspection targets, inspection objects and inspection results, setting different inspection standards for different businesses, early warning and recording the data that triggers inspection alarms, and batch processing of alarm data when inspection results are available.

[0027] Preferably, the bill management mainly includes matching corresponding package charges for different communication resources during the use of communication resources. After the system automatically calculates the consumption amount data, the expenditure situation in two dimensions of supplier and business side is formed, and it can be combined and queried with different conditions.

[0028] Preferably, the data aggregation behavior is to divide the data into different batches according to rules and then aggregate the data to improve the query speed and data utilization.

[0029] Preferably, the communication resource quality management system classifies data from different sources, different platforms, and different services, and stores the classified data in a unified format to facilitate subsequent data management and data utilization.

[0030] Preferably, the communication resource quality management system can uniformly manage third-party interfaces, support horizontal addition of multiple sets of third-party interfaces, has high compatibility, and adapts to interface request modes and parameter requirements of different third parties.

[0031] The above-mentioned communication resource quality management system greatly improves the operational efficiency of communication resources. During the use of communication resources, it can promptly discover and record problems, and carry out targeted optimization according to different problems. It can effectively verify the security of communication resources, and promptly discover non-platform or non-compliant businesses through random sampling and quality inspection of recording content, and issue alarms and sorting in a timely manner. By combining multiple data sources and combining scoring weights, a final result of supplier scoring is formed, which objectively and effectively judges the pros and cons of suppliers in the service process and presents the supplier's capabilities with high and low scores.

[0032] Embodiment 2:

[0033] A communication resource quality management system, the communication resource quality management system comprising the following steps:

[0034] S1. Users use computer browsers as the user interface and Java as the API interface for the background service to perform basic data maintenance, data viewing, data import and export, etc.

[0035] S2. The management page uses Vue as the page display framework, which mainly includes functional modules such as data overview, communication resource management, communication event management, inspection management, and bill management to store the data of the management page.

[0036] Preferably, the data overview mainly includes supplier ratings, supplier costs, supplier SLA data, various supplier data, risk inspection data change trends and comparisons, etc., which are calculated through data of different dimensions and intuitively displayed through line charts, bar charts, trend charts, etc.

[0037] Preferably, the communication resource management mainly includes basic information maintenance such as supplier information maintenance, number information maintenance, package fee maintenance, etc., which are used as basic data for calculation and basis for data classification.

[0038] Preferably, the communication event management mainly includes event information occurring during the use of communication resources, such as abnormal outbound calls, platform unavailability, resource replacement, resource maintenance, etc.

[0039] Preferably, the inspection management mainly includes maintaining inspection targets, inspection objects and inspection results, setting different inspection standards for different businesses, early warning and recording the data that triggers inspection alarms, and batch processing of alarm data when inspection results are available.

[0040] Preferably, the bill management mainly includes matching corresponding package charges for different communication resources during the use of communication resources. After the system automatically calculates the consumption amount data, the expenditure situation in two dimensions of supplier and business side is formed, and it can be combined and queried with different conditions.

[0041] Preferably, the data aggregation behavior is to divide the data into different batches according to rules and then aggregate the data to improve the query speed and data utilization.

[0042] Preferably, the communication resource quality management system classifies data from different sources, different platforms, and different services, and stores the classified data in a unified format to facilitate subsequent data management and data utilization.

[0043] Preferably, the communication resource quality management system can uniformly manage third-party interfaces, support horizontal addition of multiple sets of third-party interfaces, has high compatibility, and adapts to interface request modes and parameter requirements of different third parties.

[0044] The above-mentioned communication resource quality management system greatly improves the operational efficiency of communication resources. During the use of communication resources, it can promptly discover and record problems, and carry out targeted optimization according to different problems. It can effectively verify the security of communication resources, and promptly discover non-platform or non-compliant businesses through random sampling and quality inspection of recording content, and issue alarms and sorting in a timely manner. By combining multiple data sources and combining scoring weights, a final result of supplier scoring is formed, which objectively and effectively judges the pros and cons of suppliers in the service process and presents the supplier's capabilities with high and low scores.

[0045] Embodiment three:

[0046] A communication resource quality management system, the communication resource quality management system comprising the following steps:

[0047] S1. Users use computer browsers as the user interface and Java as the API interface for the background service to perform basic data maintenance, data viewing, data import and export, etc.

[0048] S2. The management page uses Vue as the page display framework, which mainly includes functional modules such as data overview, communication resource management, communication event management, inspection management, and bill management to store the data of the management page.

[0049] The data overview mainly includes supplier ratings, supplier costs, supplier SLA data, supplier data, risk inspection data change trends and comparisons, etc., which are calculated through data of different dimensions and intuitively displayed through line charts, bar charts, trend charts, etc. The communication resource management mainly includes basic information maintenance such as supplier information maintenance, number information maintenance, and package fee maintenance, which are used as basic data for calculation and basis for data classification. The communication event management mainly includes event information that occurs during the use of communication resources, such as outbound call anomalies, platform unavailability, resource replacement, resource maintenance, etc. The inspection management mainly includes maintaining inspection targets, inspection objects, and inspection results, setting different inspection standards for different businesses, and issuing early warnings and recording data that trigger inspection alarms. As a result, alarm data can be processed in batches. The bill management mainly includes matching corresponding package charges for different communication resources during the use of communication resources. After the system automatically calculates the consumption amount data, it forms the spending situation in two dimensions of supplier and business side, and can be combined and queried with different conditions. The data aggregation behavior is to divide the data into different batches according to the rules, and then aggregate the data to improve the query speed and data utilization rate. The communication resource quality management system classifies data from different sources, different platforms, and different businesses. The classified data is stored in a unified format to facilitate subsequent data governance and data utilization. The communication resource quality management system can uniformly manage third-party interfaces, support the horizontal addition of multiple sets of third-party interfaces, have high compatibility, and adapt to the interface request modes and parameter requirements of different third parties.

[0050] The above-mentioned communication resource quality management system greatly improves the operational efficiency of communication resources. During the use of communication resources, it can promptly discover and record problems, and carry out targeted optimization according to different problems. It can effectively verify the security of communication resources, and promptly discover non-platform or non-compliant businesses through random sampling and quality inspection of recording content, and issue alarms and sorting in a timely manner. By combining multiple data sources and combining scoring weights, a final result of supplier scoring is formed, which objectively and effectively judges the pros and cons of suppliers in the service process and presents the supplier's capabilities with high and low scores.

[0051] It will be apparent to those skilled in the art that the invention is not limited to the details of the exemplary embodiments described above and that the invention can be implemented in other specific forms without departing from the spirit or essential features of the invention. Therefore, the embodiments should be considered exemplary and non-limiting in all respects, and the scope of the invention is defined by the appended claims rather than the foregoing description, and it is intended that all variations falling within the meaning and range of equivalent elements of the claims be included in the invention. Any reference numeral in a claim should not be considered as limiting the claim to which it relates.

[0052] In addition, it should be understood that although the present specification is described according to implementation modes, not every implementation mode contains only one independent technical solution. This description of the specification is only for the sake of clarity. Those skilled in the art should regard the specification as a whole. The technical solutions in each embodiment may also be appropriately combined to form other implementation modes that can be understood by those skilled in the art.

Claims

1. A communication resource quality management system, characterized in that: The communication resource quality management system comprises the following steps: S1. Users use computer browsers as the user interface and Java as the API interface for the background service to perform basic data maintenance, data viewing, data import and export, etc. S2. The management page uses Vue as the page display framework, which mainly includes functional modules such as data overview, communication resource management, communication event management, inspection management, and bill management to store the data of the management page.

2. The communication resource quality management system according to claim 1, characterized in that: The data overview mainly includes supplier ratings, supplier costs, supplier SLA data, various supplier data, risk inspection data change trends and comparisons, etc. It is calculated through data of different dimensions and intuitively displayed through line charts, bar charts, trend charts, etc.

3. The communication resource quality management system according to claim 1, characterized in that: The communication resource management mainly includes basic information maintenance such as supplier information maintenance, number information maintenance, package fee maintenance, etc., which are used as the basic data for calculation and the basis for data classification.

4. The communication resource quality management system according to claim 1, characterized in that: The communication event management mainly includes event information that occurs during the use of communication resources, such as abnormal outbound calls, platform unavailability, resource replacement, resource maintenance, etc.

5. The communication resource quality management system according to claim 1, characterized in that: The inspection management mainly includes maintaining inspection targets, inspection objects and inspection results, setting different inspection standards for different businesses, early warning and recording the data that triggers inspection alarms, and batch processing of alarm data when inspection results are available.

6. The communication resource quality management system according to claim 1, characterized in that: The bill management mainly includes matching corresponding package charges for different communication resources during the use of communication resources. After the system automatically calculates the consumption amount data, it forms the expenditure situation in two dimensions of supplier and business side, and can be combined and queried with different conditions.

7. The communication resource quality management system according to claim 1, characterized in that: The data aggregation behavior is to divide the data into different batches according to rules and then aggregate the data to improve the query speed and data utilization.

8. The communication resource quality management system according to claim 1, characterized in that: The communication resource quality management system classifies data from different sources, different platforms, and different services, and stores the classified data in a unified format to facilitate subsequent data management and data utilization.

9. The communication resource quality management system according to claim 1, characterized in that: The communication resource quality management system can uniformly manage third-party interfaces, support horizontal addition of multiple sets of third-party interfaces, has high compatibility, and adapts to interface request modes and parameter requirements of different third parties.

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