Insurance-based elevator maintenance information processing method and system

Abstract

The invention discloses an insurance-based elevator maintenance information processing method and system, and the method comprises the steps that a maintenance platform obtains elevator operation data in real time, and when it is judged that the elevator operation data is abnormal, whether a person trapping event occurs or not is detected by judging whether an image is shot by a camera in an elevator or not; if yes, rescue is initiated; according to the position of the elevator, the maintenance platform dispatches the maintenance resources which arrive at the site fastest to the site; after reporting the maintenance information and the property confirmation information, the maintenance personnel client initiates claim settlement through the maintenance platform; wherein the insurance platform checks the reward of the maintenance platform according to the accident condition of the maintenance platform.

Description

Technical Field

[0001] The present application relates to the field of information processing, and in particular to an insurance-based elevator maintenance information processing method and system. Background Art

[0002] The current elevator maintenance model is mainly based on clean-up and half-package. The maintenance company is only responsible for elevator maintenance every 15 days and free replacement of a small number of spare parts. Once a major failure occurs in the elevator, the owner needs to bear the maintenance costs. At the same time, due to fierce competition in the maintenance market, many maintenance companies will make profits through low-cost maintenance and high-cost repairs, which leads to frequent elevator failures, low maintenance efficiency, and high maintenance costs. Summary of the invention

[0003] The present invention aims to solve at least one of the technical problems existing in the prior art. To this end, the present invention provides an elevator maintenance information processing method and system based on insurance.

[0004] On the one hand, an embodiment of the present application provides an insurance-based elevator maintenance information processing method, including:

[0005] The maintenance platform obtains elevator operation data in real time. When it determines that the elevator operation data is abnormal, it uses the camera inside the elevator to capture images to detect whether a person is trapped.

[0006] If so, initiate rescue;

[0007] The maintenance platform dispatches maintenance resources to the site the fastest based on the location of the elevator.

[0008] After reporting the maintenance information and property confirmation information, the maintenance personnel client initiates a claim through the maintenance platform; among them, the insurance platform calculates the reward of the maintenance platform based on the insurance situation of the maintenance platform.

[0009] In some embodiments, it also includes:

[0010] The maintenance personnel signs in through the maintenance personnel client, and the sign-in information is used to generate claim information.

[0011] In some embodiments, it also includes:

[0012] After completing the maintenance, send the maintenance information to the supervision platform for filing.

[0013] In some embodiments, when it is determined that the elevator operation data is abnormal, detecting whether a person-trapped event occurs by taking an image through a camera in the elevator specifically includes:

[0014] When it is determined that the elevator door is opened or closed abnormally, the camera in the elevator is called to take multiple snapshots;

[0015] Determine whether there is a human target in the elevator by taking multiple snapshots, and distinguish between living people and static portraits based on whether the target object moves in multiple snapshots;

[0016] Determine whether it is a dynamic portrait on the display screen based on the size of the detected living person;

[0017] If not, it is determined that there is a person-trapping incident.

[0018] In some embodiments, the maintenance platform estimates whether routine maintenance is needed based on the following operating data and adjusts the maintenance interval to achieve on-demand maintenance:

[0019] Running speed, running direction, running mileage, door opening and closing status, and whether anyone is trapped.

[0020] In some embodiments, it includes:

[0021] The maintenance personnel collect images of key information during the maintenance process through the maintenance personnel client, and the maintenance personnel client uploads the collected image information to the maintenance platform. The image collection information is used for claims and filing with the supervision platform.

[0022] In some embodiments, it includes:

[0023] Analyze the health of the elevator based on its operating data, and send manual inspection frequency recommendations to the property management company based on its current health.

[0024] In some embodiments, it also includes:

[0025] After an elevator breaks down, the property management or maintenance personnel will initiate a fault report through the maintenance platform. After receiving the fault alarm information, the maintenance personnel will go to the site to confirm the cause of the fault and perform repairs. The fault judgment, repair images, and spare parts retrieval / use information of the maintenance process will be recorded on the maintenance platform. The maintenance platform will also send data to the insurance company to initiate a claim. The insurance company will check the claim information and feedback the data to the maintenance platform.

[0026] In some embodiments, it also includes:

[0027] The maintenance platform integrates the maintenance data and repair data uploaded by the maintenance personnel, calculates the failure rate of the elevator, evaluates the work quality of the maintenance personnel, and based on the evaluation results, assigns technical personnel to conduct spot checks and supervision of daily maintenance work, and forms a spot check score sheet for reference by property and insurance companies.

[0028] In some embodiments, it also includes: the maintenance platform conducts a preliminary review of the fault information and repair quotations uploaded by the maintenance personnel, dispatches technical personnel to investigate the fault site when necessary, and forms review suggestions on the maintenance platform, which are fed back to the insurance company for verification and reference.

[0029] On the other hand, an embodiment of the present application provides an insurance-based elevator maintenance information processing system, including:

[0030] Memory, used to store programs;

[0031] A processor is used to load a program to execute the insurance-based elevator maintenance information processing method.

[0032] On the other hand, an embodiment of the present application provides an insurance-based elevator maintenance information processing system, including:

[0033] The maintenance platform is used to obtain elevator operation data in real time. When the elevator operation data is judged to be abnormal, the camera inside the elevator will take images to detect whether there is a trapped person. If so, rescue is initiated. According to the location of the elevator, the maintenance resources that can reach the scene the fastest are dispatched to the scene. It is also used to initiate claims.

[0034] The maintenance personnel client is used to report maintenance information and property confirmation information;

[0035] The insurance platform is used to calculate the rewards of the maintenance platform based on the insurance claims of the maintenance platform.

[0036] In some embodiments, it also includes:

[0037] The supervision platform is used to receive maintenance information sent by the maintenance platform and to file it.

[0038] Through the maintenance platform of the embodiment of the present application, the elevator operation data is obtained in real time. When the elevator operation data is judged to be abnormal, the image is captured by the camera inside the elevator to detect whether a person is trapped; if so, rescue is initiated; the maintenance platform dispatches the maintenance resources that can arrive at the scene the fastest according to the location of the elevator; after the maintenance personnel client reports the maintenance information and the property confirmation information, it initiates a claim through the maintenance platform; wherein, the insurance platform calculates the reward of the maintenance platform according to the insurance situation of the maintenance platform; in view of the shortcomings of the current mainstream elevator maintenance model, this solution introduces insurance companies, and on the basis of traditional elevator safety liability insurance, it is upgraded to elevator maintenance insurance, giving full play to the insurance company's functions of pre-prevention, in-process control, and post-event compensation, and launching a digital elevator safety management solution, aiming to solve the problems of the traditional model in terms of safety, cost, and efficiency, reduce the failure rate of elevators, save elevator maintenance costs, shorten elevator maintenance time, and improve elevator management efficiency. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following briefly introduces the drawings required for describing the embodiments.

[0040] Figure 1 is a flow chart of a method provided by an embodiment of the present application;

[0041] Figure 2 This is another method flow chart provided in an embodiment of the present application. DETAILED DESCRIPTION

[0042] In order to make the purpose, technical solution and advantages of the present application clearer, the technical solution of the present application will be clearly and completely described through the implementation method with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present application.

[0043] In this context, insurance companies have launched the "insurance + service" model for elevators, leveraging the advantages of insurance in terms of pre-emptive prevention, in-process control, and post-event compensation to improve the quality of maintenance and reduce the failure rate of elevators. In order to improve the risk control capabilities of insurance companies, maintenance platforms have been introduced to achieve risk management of elevator insurance physical examinations, elevator fault investigations, daily elevator management and supervision, and automatic elevator monitoring.

[0044] Reference Figure 1 and Figure 2 , the embodiment of the present application provides an insurance-based elevator maintenance information processing method, including:

[0045] S1. The maintenance platform obtains elevator operation data in real time. When it is determined that the elevator operation data is abnormal, it detects whether a person is trapped by taking images through the camera in the elevator. It is understandable that the camera shooting solution can determine whether there is someone in the elevator, and further determine whether there is a person trapped. If there is, it is a more urgent situation that requires timely rescue. If it is not a person trapped incident, it can be handled by the maintenance company according to the normal process and restored as soon as possible.

[0046] In some embodiments, when it is determined that the elevator operation data is abnormal, detecting whether a person-trapped event occurs by taking an image through a camera in the elevator specifically includes:

[0047] S11. When it is determined that the elevator door is opened or closed abnormally, the camera in the elevator is called to take multiple snapshots. It is understandable that multiple snapshots are taken to determine whether a static object is captured. The shooting condition should be that the elevator door cannot be opened normally. This includes the elevator door can only be opened partially or cannot be opened at all, and is blocked on half of the floor.

[0048] S12. Determine whether there is a humanoid target in the elevator by taking multiple snapshots, and distinguish between a living person and a static portrait according to whether the target object moves in the multiple snapshots. It is understandable that by determining whether the target object moves, it can be determined whether it is a living person or a static portrait. Static portraits are usually static billboards or wallpaper inside elevators.

[0049] S13, judging whether it is a dynamic portrait on the display screen according to the size of the detected living person. At the same time, in order to avoid the portrait displayed on the display screen being misjudged as a living person, the size of the dynamic portrait can be further combined to judge whether it is a real person or an image. Of course, in addition to the size, the integrity of the target object can also be combined to judge whether it is a dynamic portrait on the display screen, or combined with whether the display screen is recognized to make further judgments.

[0050] S14. If not, it is determined that there is a person-trapping incident.

[0051] It can be understood that this solution can eliminate the situation where the display screen is misidentified, and therefore, this solution can increase the recognition accuracy.

[0052] S2. If yes, initiate rescue; if not, perform normal maintenance. Usually, rescue includes rescue by maintenance company or rescue by fire, etc., which can be set according to the situation. The rescue has a certain urgency. In the case of normal maintenance, maintenance is not so urgent, and it is mainly carried out in accordance with the contract.

[0053] S3. The maintenance platform dispatches maintenance resources to the scene as quickly as possible according to the location of the elevator; the maintenance personnel sign in through the maintenance personnel client, and the sign-in information is used to generate claim information.

[0054] It is understandable that the sign-in can determine whether a claim is required or the amount of the claim based on whether the maintenance personnel are late. It is understandable that the sign-in information can be used to determine the authenticity of the time in some way.

[0055] S4. After the maintenance personnel client reports the maintenance information and the property confirmation information, it initiates a claim through the maintenance platform. It can be understood that the system of this solution and the system of the insurance company can transmit information to each other.

[0056] S5. The insurance platform calculates the reward of the maintenance platform according to the insurance claims of the maintenance platform. It is understandable that the insurance platform can calculate the reward according to the contract and the insurance claims of the maintenance platform.

[0057] S6. After completing maintenance, send maintenance information to the supervision platform for filing.

[0058] This plan introduces insurance companies, and upgrades traditional elevator safety liability insurance to elevator maintenance insurance, giving full play to the insurance company's functions of pre-emptive prevention, in-process control, and post-event compensation, and launching a digital elevator safety management solution, aiming to solve the problems of traditional models in safety, cost, and efficiency, reduce the failure rate of elevators, save elevator maintenance costs, shorten elevator maintenance time, and improve elevator management efficiency.

[0059] In some embodiments, the maintenance platform estimates whether routine maintenance is needed based on the following operating data and adjusts the maintenance interval to achieve on-demand maintenance:

[0060] Running speed, running direction, running mileage, door opening and closing status, whether people are trapped. It can be understood that abnormal running speed, wrong running direction, reaching a certain running mileage or door opening and closing status can all be used as the basis for whether to perform maintenance.

[0061] In some embodiments, it includes:

[0062] The maintenance personnel collect images of key information during the maintenance process through the maintenance personnel client, and the maintenance personnel client uploads the collected image information to the maintenance platform. The image collection information is used for claims and filing with the supervision platform.

[0063] In some embodiments, the method further comprises:

[0064] The health of the elevator is analyzed based on the elevator's operating data, and a manual inspection frequency recommendation is sent to the property company based on the current health. It can be understood that in this solution, relevant recommendations are generated and pushed to the property company based on the current health of the elevator.

[0065] In some embodiments, it also includes:

[0066] After an elevator breaks down, the property management or maintenance personnel will initiate a fault report through the maintenance platform. After receiving the fault alarm information, the maintenance personnel will go to the site to confirm the cause of the fault and perform repairs. The fault judgment, repair images, and spare parts retrieval / use information of the maintenance process will be recorded on the maintenance platform. The maintenance platform will also send data to the insurance company to initiate a claim. The insurance company will check the claim information and feedback the data to the maintenance platform.

[0067] In some embodiments, it also includes:

[0068] The maintenance platform integrates the maintenance data and repair data uploaded by the maintenance personnel, calculates the failure rate of the elevator, evaluates the work quality of the maintenance personnel, and based on the evaluation results, assigns technical personnel to conduct spot checks and supervision of daily maintenance work, and forms a spot check score sheet for reference by property and insurance companies.

[0069] In some embodiments, it also includes: the maintenance platform conducts a preliminary review of the fault information and repair quotations uploaded by the maintenance personnel, dispatches technical personnel to investigate the fault site when necessary, and forms review suggestions on the maintenance platform, which are fed back to the insurance company for verification and reference.

[0070] The embodiment of the present application provides an insurance-based elevator maintenance information processing system, including:

[0071] Memory, used to store programs;

[0072] A processor is used to load a program to execute the insurance-based elevator maintenance information processing method.

[0073] The embodiment of the present application provides an insurance-based elevator maintenance information processing system, including:

[0074] The maintenance platform is used to obtain elevator operation data in real time. When the elevator operation data is judged to be abnormal, the camera inside the elevator will take images to detect whether there is a trapped person. If so, rescue is initiated. According to the location of the elevator, the maintenance resources that can reach the scene the fastest are dispatched to the scene. It is also used to initiate claims.

[0075] The maintenance personnel client is used to report maintenance information and property confirmation information;

[0076] The insurance platform is used to calculate the rewards of the maintenance platform based on the insurance claims of the maintenance platform.

[0077] In some embodiments, it also includes:

[0078] The supervision platform is used to receive maintenance information sent by the maintenance platform and to file it.

[0079] Note that the above are only preferred embodiments of the present application and the technical principles used. Those skilled in the art will understand that the present application is not limited to the specific embodiments described herein, and that various obvious changes, readjustments and substitutions can be made by those skilled in the art without departing from the scope of protection of the present application. Therefore, although the present application is described in more detail through the above embodiments, the present application is not limited to the above embodiments, and may include more other equivalent embodiments without departing from the concept of the present application, and the scope of the present application is determined by the scope of the appended claims.

Claims

1. An elevator maintenance information processing method based on insurance, characterized in that: include: The maintenance platform obtains elevator operation data in real time. When it determines that the elevator operation data is abnormal, it uses the camera inside the elevator to capture images to detect whether a person is trapped. If so, initiate rescue; The maintenance platform dispatches maintenance resources to the site the fastest based on the location of the elevator. After reporting the maintenance information and property confirmation information, the maintenance personnel client initiates claims through the maintenance platform; Among them, the insurance platform calculates the rewards of the maintenance platform based on the insurance claims of the maintenance platform.

2. The elevator maintenance information processing method based on insurance according to claim 1 is characterized in that: Also includes: The maintenance personnel signs in through the maintenance personnel client, and the sign-in information is used to generate claim information.

3. The elevator maintenance information processing method based on insurance according to claim 1 is characterized in that: Also includes: After completing the maintenance, send the maintenance information to the supervision platform for filing.

4. The elevator maintenance information processing method based on insurance according to claim 3 is characterized in that: When it is determined that the elevator operation data is abnormal, detecting whether a person is trapped by taking an image through a camera in the elevator specifically includes: When it is determined that the elevator door is opened or closed abnormally, the camera in the elevator is called to take multiple snapshots; Determine whether there is a human target in the elevator by taking multiple snapshots, and distinguish between living people and static portraits based on whether the target object moves in multiple snapshots; Determine whether it is a dynamic portrait on the display screen based on the size of the detected living person; If not, it is determined that there is a person-trapping incident.

5. The elevator maintenance information processing method based on insurance according to claim 4 is characterized in that: The maintenance platform estimates whether routine maintenance is needed based on the following operating data and adjusts the maintenance interval to achieve on-demand maintenance: Running speed, running direction, running mileage, door opening and closing status, and whether anyone is trapped.

6. The elevator maintenance information processing method based on insurance according to claim 5, characterized in that: include: The maintenance personnel collect images of key information during the maintenance process through the maintenance personnel client, and the maintenance personnel client uploads the collected image information to the maintenance platform. The image collection information is used for claims and filing with the supervision platform.

7. The elevator maintenance information processing method based on insurance according to claim 6 is characterized in that: include: Analyze the health of the elevator based on its operating data, and send manual inspection frequency recommendations to the property management company based on its current health.

8. The elevator maintenance information processing method based on insurance according to claim 1, characterized in that: Also includes: After an elevator breaks down, the property management or maintenance personnel will initiate a fault report through the maintenance platform. After receiving the fault alarm information, the maintenance personnel will go to the site to confirm the cause of the fault and perform repairs. The fault judgment, repair images, and spare parts retrieval / use information of the maintenance process will be recorded on the maintenance platform. The maintenance platform will also send data to the insurance company to initiate a claim. The insurance company will check the claim information and feedback the data to the maintenance platform.

9. The elevator maintenance information processing method based on insurance according to claim 1, characterized in that: Also includes: The maintenance platform integrates the maintenance data and repair data uploaded by the maintenance personnel, calculates the failure rate of the elevator, evaluates the work quality of the maintenance personnel, and based on the evaluation results, assigns technical personnel to conduct spot checks and supervision of daily maintenance work, and forms a spot check score sheet for reference by property and insurance companies.

10. An elevator maintenance information processing system based on insurance, characterized in that: include: Memory, used to store programs; A processor, used for loading a program to execute the insurance-based elevator maintenance information processing method as described in any one of claims 1-7.

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