Insurance-based elevator maintenance information processing method and system

Abstract

The application discloses an elevator maintenance information processing method and system based on insurance, comprising the following steps: a maintenance platform acquires elevator operation data in real time; when it is judged that the elevator operation data is abnormal, whether a person is trapped is detected by shooting images through an in-elevator camera; if yes, rescue is initiated; the maintenance platform dispatches the maintenance resources which reach the scene fastest to the scene according to the location of the elevator; after the maintenance personnel client reports the maintenance information and property confirmation information, the maintenance personnel client initiates claim settlement through the maintenance platform; wherein, the insurance platform calculates the reward of the maintenance platform according to the risk situation of the maintenance platform.

Description

TECHNICAL FIELD

[0001] The present application relates to the field of information processing, and in particular to an elevator maintenance information processing method and system based on insurance. BACKGROUND

[0002] The current elevator maintenance mode is mainly package and semi-package, and the maintenance unit is only responsible for elevator maintenance once every 15 days and free replacement of a small amount of spare parts; once the elevator has a major failure, the owner needs to bear the repair cost. At the same time, due to the fierce competition in the maintenance market and other reasons, many maintenance units will make profits through the mode of low-price maintenance and high-price repair, which leads to problems such as frequent elevator failures, low repair efficiency, and high repair cost. SUMMARY

[0003] The present application aims to at least solve one of the technical problems existing in the prior art. To this end, the present application provides an elevator maintenance information processing method and system based on insurance.

[0004] In one aspect, the present application provides an elevator maintenance information processing method based on insurance, comprising:

[0005] The maintenance platform acquires elevator operation data in real time, and detects whether a person is trapped when judging that the elevator operation data is abnormal by shooting images through an in-elevator camera;

[0006] If so, rescue is initiated;

[0007] The maintenance platform dispatches the maintenance resource that reaches the scene the fastest to the scene according to the location of the elevator;

[0008] The maintenance personnel client initiates a claim settlement through the maintenance platform after reporting maintenance information and property confirmation information; wherein the insurance platform calculates the reward of the maintenance platform according to the risk situation of the maintenance platform.

[0009] In some embodiments, it further comprises:

[0010] The maintenance personnel check in through the maintenance personnel client, and the check-in information is used to generate claim settlement information.

[0011] In some embodiments, it further comprises:

[0012] After completing the maintenance, the maintenance information is sent to the supervision platform for recordal.

[0013] In some embodiments, when judging that the elevator operation data is abnormal, whether a person is trapped is detected by shooting images through an in-elevator camera, specifically comprising:

[0014] When judging that the elevator door opening and closing is abnormal, the in-elevator camera is called to take multiple snapshots;

[0015] Judge whether there is a human target in the elevator by multiple snapshots, and distinguish between a live person and a static image according to whether the target object has displacement in multiple snapshots;

[0016] Judge whether it is a dynamic portrait of a display screen according to the size of the detected live person;

[0017] If not, it is determined that there is a person trapped event.

[0018] In some embodiments, the maintenance platform estimates whether routine maintenance is needed according to the following operation data, adjusts the interval period of maintenance, and thus realizes on-demand maintenance:

[0019] Running speed, running direction, running mileage, door opening and closing state, and whether a person is trapped.

[0020] In some embodiments, it includes:

[0021] The maintenance personnel collect image information of key information during the maintenance process through the maintenance personnel client, the maintenance personnel client uploads the collected image information to the maintenance platform, and the image collection information is used for claim settlement and filing to the supervision platform.

[0022] In some embodiments, it includes:

[0023] According to the operation data of the elevator, the health degree of the elevator is analyzed, and the artificial patrol frequency suggestion is sent to the property company according to the current health degree.

[0024] In some embodiments, it also includes:

[0025] After the elevator fails, the property or maintenance personnel initiates a fault information through the maintenance platform, the maintenance personnel receives the fault alarm information, goes to the scene to confirm the fault reason, and performs maintenance, the fault judgment, maintenance image, and information of spare parts retrieval / use during the maintenance process are recorded on the maintenance platform, and data is sent to the insurance company through the maintenance platform to initiate claim settlement, the insurance company checks the claim settlement information, and feedback data to the maintenance platform.

[0026] In some embodiments, it also includes:

[0027] The maintenance platform comprehensively maintains the maintenance data and maintenance data uploaded by the maintenance personnel, calculates the failure rate of the elevator, evaluates the work quality of the maintenance personnel, and according to the evaluation result, assigns technical personnel to conduct spot check and supervision on the daily work of the maintenance personnel, forms a spot check score table, and provides a reference for the property and the insurance company.

[0028] In some embodiments, the system also includes: the maintenance platform conducts a preliminary review of the fault information and repair quotes uploaded by maintenance personnel, dispatches technical personnel to conduct on-site inspections of the faults when necessary, and generates review suggestions on the maintenance platform, which are then fed back to the insurance company for verification and reference.

[0029] On the other hand, embodiments of this application provide an insurance-based elevator maintenance information processing system, including:

[0030] Memory, used to store programs;

[0031] A processor is used to load a program to execute the insurance-based elevator maintenance information processing method described above.

[0032] On the other hand, embodiments of this application provide an insurance-based elevator maintenance information processing system, including:

[0033] The maintenance platform is used to acquire elevator operation data in real time. When abnormal elevator operation data is detected, it uses in-elevator cameras to capture images to detect if a person is trapped. If so, it initiates a rescue operation. Based on the elevator's location, it dispatches the fastest maintenance resources to the scene. It is also used to initiate claims.

[0034] The maintenance personnel client is used to report maintenance information and property management confirmation information;

[0035] An insurance platform is used to calculate the maintenance platform's rewards based on the platform's accident history.

[0036] In some embodiments, it also includes:

[0037] The monitoring platform is used to receive maintenance information sent by the maintenance platform and to register it.

[0038] This application's embodiment utilizes a maintenance platform to acquire elevator operation data in real time. When abnormal elevator operation data is detected, an image is captured by an in-elevator camera to detect if a person is trapped. If so, a rescue operation is initiated. The maintenance platform dispatches the fastest available maintenance resources to the site based on the elevator's location. After reporting maintenance information and receiving confirmation from property management, maintenance personnel initiate claims through the maintenance platform. The insurance platform calculates the maintenance platform's reward based on the platform's accident history. Addressing the shortcomings of current mainstream elevator maintenance models, this solution introduces an insurance company, upgrading traditional elevator safety liability insurance to elevator maintenance insurance. This leverages the insurance company's preventative, in-process control, and post-accident compensation functions, launching a digital and intelligent elevator safety management solution. This solution aims to address the safety, cost, and efficiency issues of traditional models, reducing elevator failure rates, saving maintenance costs, shortening maintenance time, and improving elevator management efficiency. BRIEF DESCRIPTION OF DRAWINGS

[0039] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the embodiments will be briefly introduced.

[0040] Figure 1 is a method flowchart provided by the embodiments of the present application;

[0041] Figure 2 is another method flowchart provided by the embodiments of the present application. DETAILED DESCRIPTION

[0042] In order to make the purposes, technical solutions and advantages of the present application more clear, the technical solutions of the present application will be described clearly and completely by embodiments with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those skilled in the art without creative labor are within the scope of protection of the present application.

[0043] In the relevant background, the insurance company launches the elevator "insurance + service" mode, plays the advantages of insurance in advance prevention, in-process control and after-compensation, improves the maintenance quality and reduces the elevator failure rate. In order to improve the risk control ability of the insurance company, the maintenance platform is introduced to realize the risk management of elevator insurance physical examination, elevator fault investigation, elevator daily management supervision, elevator automatic monitoring and other links.

[0044] With reference to Figure 1 and Figure 2 , the embodiments of the present application provide an elevator maintenance information processing method based on insurance, comprising:

[0045] S1, the maintenance platform acquires the elevator operation data in real time, and when it is judged that the elevator operation data is abnormal, whether the image is photographed by the in-elevator camera to detect whether the person-trapped event occurs. It can be understood that the scheme of photographing by the camera can judge whether there is a person in the elevator, so as to further judge whether there is a person-trapped event, if yes, it is a more urgent situation that needs to be rescued in time, and if not, the maintenance company can process according to the normal process and restore as soon as possible.

[0046] In some embodiments, when it is judged that the elevator operation data is abnormal, whether the image is photographed by the in-elevator camera to detect whether the person-trapped event occurs, specifically comprising:

[0047] S11, when judging the abnormality of the opening and closing of the elevator door, the camera in the elevator is called to take multiple snapshots. It can be understood that multiple snapshots are taken to determine whether a static object is captured. The shooting conditions should be that the elevator door cannot be normally opened. This includes the case where the elevator door can only be partially opened or cannot be opened at all, and the case where the elevator door is shielded at half the floor.

[0048] S12, whether there is a human target in the elevator is determined by multiple snapshots, and whether the target object moves is determined to distinguish between a living person and a static image. It can be understood that whether a living person or a static image is determined by judging whether the target object moves. The static image is usually a static billboard or a wallpaper inside the elevator.

[0049] S13, whether the size of the detected living person is a dynamic image of a display screen is determined. At the same time, in order to avoid the image displayed by the display screen being mistaken for a living person, the size of the dynamic image can be further combined to determine whether it is a real person or an image. Of course, in addition to the size, the integrity of the target object can be combined to determine whether it is a dynamic image of a display screen, or whether the display screen is identified to further determine.

[0050] S14, if not, it is determined that there is a person trapped event.

[0051] It can be understood that the display screen error recognition situation can be excluded by the present solution, and therefore the present solution can increase the recognition accuracy.

[0052] S2, if yes, rescue is initiated; if not, normal maintenance is performed. Generally, rescue includes rescue by a maintenance company or rescue by the fire department, etc., which can be set according to the situation. The rescue has a certain urgency. For normal maintenance, maintenance is not so urgent, and is mainly performed according to the contract.

[0053] S3, the maintenance platform dispatches the maintenance resources that reach the scene the fastest according to the location of the elevator; the maintenance personnel check in through the maintenance personnel client, and the check-in information is used to generate the claim information.

[0054] It can be understood that the check-in can determine whether the claim needs to be made or the size of the claim according to whether the maintenance personnel are late. It can be understood that the check-in information can determine the authenticity of the time through certain means.

[0055] S4, the maintenance personnel client initiates the claim through the maintenance platform after reporting the maintenance information and the property confirmation information. It can be understood that the system of the present solution and the system of the insurance company can transmit information to each other.

[0056] S5, the insurance platform accounts for the reward of the maintenance platform according to the insurance situation of the maintenance platform. It can be understood that the insurance platform can account for the reward according to the contract combined with the insurance situation of the maintenance platform.

[0057] S6, after completing the maintenance, the maintenance information is sent to the supervision platform for record.

[0058] The scheme introduces an insurance company, which upgrades the traditional elevator safety liability insurance to elevator maintenance insurance based on the traditional elevator safety liability insurance, plays the bottom-up function of the insurance company in advance prevention, in-process control and after-compensation, and launches an elevator intelligent safety management solution, aiming to solve the problems of safety, cost and efficiency in the traditional mode, reduce the failure rate of the elevator, save the maintenance cost of the elevator, shorten the maintenance time of the elevator and improve the management efficiency of the elevator.

[0059] In some embodiments, the maintenance platform estimates whether routine maintenance is needed according to the following operation data, and adjusts the interval period of maintenance, so as to realize on-demand maintenance:

[0060] Running speed, running direction, running mileage, door opening and closing state, whether a person is trapped. It can be understood that running speed anomaly, running direction error, reaching a certain running mileage or the state of opening and closing the door can be used as the basis for maintenance.

[0061] In some embodiments, it includes:

[0062] The maintenance personnel collect image information of key information in the maintenance process through the maintenance personnel client, the maintenance personnel client uploads the collected image information to the maintenance platform, and the image collection information is used for claim settlement and record to the supervision platform.

[0063] In some embodiments, the method further includes:

[0064] The health degree of the elevator is analyzed according to the operation data of the elevator, and the artificial patrol frequency suggestion is sent to the property company according to the current health degree. It can be understood that in the scheme, the relevant suggestions are generated according to the current health status of the elevator and pushed to the property company.

[0065] In some embodiments, it further includes:

[0066] After the elevator fails, the property or the maintenance personnel initiates the fault information through the maintenance platform, the maintenance personnel receives the fault alarm information, goes to the scene to confirm the fault reason and performs maintenance, the fault judgment, maintenance image and information of spare parts calling / using in the maintenance process are recorded on the maintenance platform, and the data is sent to the insurance company through the maintenance platform to initiate claim settlement, the insurance company checks the claim settlement information and feeds back the data to the maintenance platform.

[0067] In some embodiments, it further includes:

[0068] The maintenance platform comprehensively maintains the maintenance data and repair data uploaded by the maintenance personnel, calculates the failure rate of the elevator, evaluates the work quality of the maintenance personnel, and according to the evaluation result, assigns technical personnel to carry out spot check and supervision on the daily work of the maintenance personnel, forms a spot check score table, and provides reference for the property and insurance company.

[0069] In some embodiments, the maintenance platform also includes preliminary review of the failure information and repair quotation uploaded by the maintenance personnel, and if necessary, sends technical personnel to the failure site for investigation, and forms an audit recommendation on the maintenance platform, and feeds back to the insurance company for reference.

[0070] The embodiment of the application provides an elevator maintenance information processing system based on insurance, which comprises:

[0071] A memory for storing a program;

[0072] A processor for loading the program to execute the elevator maintenance information processing method based on insurance.

[0073] The embodiment of the application provides an elevator maintenance information processing system based on insurance, which comprises:

[0074] The maintenance platform is used for real-time acquisition of elevator operation data, detection of whether a person is trapped by shooting images through an in-elevator camera when it is judged that the elevator operation data is abnormal, rescue initiation if yes, dispatching of the maintenance resources that reach the site fastest according to the location of the elevator, and claim settlement initiation;

[0075] The maintenance personnel client is used for reporting maintenance information and property confirmation information;

[0076] The insurance platform is used for calculating the reward of the maintenance platform according to the insurance situation of the maintenance platform.

[0077] In some embodiments, the maintenance platform also includes preliminary review of the failure information and repair quotation uploaded by the maintenance personnel, and if necessary, sends technical personnel to the failure site for investigation, and forms an audit recommendation on the maintenance platform, and feeds back to the insurance company for reference.

[0078] The supervision platform is used for accepting the maintenance information sent by the maintenance platform and making a record.

[0079] Note that the above is only the preferred embodiment of the application and the technical principle applied. Those skilled in the art will understand that the application is not limited to the specific embodiments described herein, and those skilled in the art can make various obvious changes, re-adjustments and substitutions without departing from the scope of the application. Therefore, although the application has been described in more detail through the above embodiments, the application is not limited to the above embodiments, and can include more other equivalent embodiments without departing from the concept of the application, and the scope of the application is determined by the scope of the appended claims.

Claims

1. An insurance-based elevator maintenance information processing method, characterized by, Comprise: The maintenance platform acquires elevator operation data in real time, and when judging that the elevator operation data is abnormal, detects whether a person is trapped by shooting images through an in-elevator camera, specifically comprising: When judging that the elevator door opening and closing is abnormal, the in-elevator camera is called to take multiple snapshots; Whether there is a human target in the elevator is judged through multiple snapshots, and whether the target object has displacement in multiple snapshots is used to distinguish between a living person and a static image; Whether the detected size of the living person is a dynamic portrait of a display screen is judged; If not, it is determined that a person is trapped; If yes, rescue is initiated; The maintenance personnel collect image information of key information during maintenance through a maintenance personnel client, the maintenance personnel client uploads the collected image information to the maintenance platform, and the image collection information is used for claim settlement and recordation to a supervision platform; The maintenance platform dispatches the fastest maintenance resource to the scene according to the location of the elevator; After the maintenance personnel client reports maintenance information and property confirmation information, claim settlement is initiated through the maintenance platform, the maintenance platform estimates whether routine maintenance is needed according to the following operation data: running speed, running direction, running mileage, door opening and closing state, and whether a person is trapped, and adjusts the maintenance interval period, thereby realizing on-demand maintenance. The insurance platform calculates the reward of the maintenance platform according to the accident situation of the maintenance platform, and sends maintenance information to the supervision platform for recordation after completing the maintenance.

2. The insurance-based elevator maintenance information processing method according to claim 1, characterized by, Also comprising: The maintenance personnel check in through a maintenance personnel client, and the check-in information is used to generate claim settlement information.

3. The insurance-based elevator maintenance information processing method according to claim 1, characterized by, Comprise: The health degree of the elevator is analyzed according to the operation data of the elevator, and the artificial patrol frequency suggestion is sent to the property company according to the current health degree.

4. The insurance-based elevator maintenance information processing method according to claim 1, characterized by, Also comprising: After the elevator fails, the property or the maintenance personnel initiates a fault information through the maintenance platform, the maintenance personnel receives the fault alarm information, goes to the scene to confirm the fault reason, and performs maintenance, the fault judgment, maintenance image, and information of spare parts calling / using during the maintenance process are recorded on the maintenance platform, and data is sent to the insurance company through the maintenance platform to initiate claim settlement, the insurance company checks the claim settlement information, and feedback data to the maintenance platform.

5. The insurance-based elevator maintenance information processing method according to claim 1, characterized by, Also comprising: The maintenance platform comprehensively calculates the failure rate of the elevator according to the maintenance data and maintenance data uploaded by the maintenance personnel, evaluates the work quality of the maintenance personnel, and according to the evaluation result, assigns technical personnel to conduct spot check and supervision on the daily work of the maintenance personnel, forms a spot check score table, and provides a reference for the property and the insurance company.

6. An insurance-based elevator maintenance information processing system characterized by comprising: Comprise: A memory for storing a program; A processor for loading the program to execute the insurance-based elevator maintenance information processing method according to any one of claims 1-3.

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