Error prompting method and device, computer equipment and storage medium thereof

Abstract

The invention relates to an error prompting method and device, computer equipment and a storage medium thereof, and relates to the technical field of artificial intelligence. The method comprises the following steps: receiving an error prompt request sent by a user terminal, and determining a target error code corresponding to the error prompt request from candidate error codes; according to an error prompt channel contained in the error prompt request and an error prompt language contained in the error prompt request, performing text conversion on the target error code to obtain an error prompt text; and feeding back an error prompt response to the user terminal according to the error prompt text. According to the method and the device, the subsequent debugging, tracking and maintenance difficulty of the target error codes of different error prompt requests is reduced.

Description

Technical Field

[0001] The present application relates to the field of artificial intelligence technology, and in particular to an error prompt method, device, computer equipment and storage medium thereof. Background Art

[0002] With the continuous development of computer technology, the complexity of various computer service frameworks is becoming higher and higher, which also leads to an increasing possibility of errors in the service framework. Therefore, staff need to construct error codes corresponding to different errors to provide guarantees for the improvement of the subsequent service framework.

[0003] However, in the error codes of different financial applications, the coding definitions corresponding to the coding characters are also different. Therefore, the same error may correspond to multiple error codes in different financial applications, which makes it difficult to debug, track and maintain the error codes. Summary of the invention

[0004] Based on this, it is necessary to provide an error prompt method, device, computer equipment and storage medium thereof that can reduce the difficulty of error coding troubleshooting, tracking and maintenance in response to the above technical problems.

[0005] In a first aspect, the present application provides an error prompt method. The method comprises:

[0006] Receive an error prompt request sent by a user terminal, and determine a target error code corresponding to the error prompt request from candidate error codes; wherein the candidate error code is determined according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the incremental number of the error content to be converted;

[0007] According to the error prompt channel and the error prompt language included in the error prompt request, the target error code is converted into text to obtain an error prompt text;

[0008] According to the error prompt text, an error prompt response is fed back to the user terminal.

[0009] In one embodiment, according to the error prompt channel included in the error prompt request and the error prompt language included in the error prompt request, the target error code is converted into text to obtain the error prompt text, including:

[0010] Determine the prompt channel to be converted of the target error code according to the error prompt channel included in the error prompt request;

[0011] Determining the prompt language to be converted of the target error code according to the error prompt language included in the error prompt request;

[0012] Based on the prompt channel to be converted and the prompt language to be converted, text conversion is performed on the target error code to obtain the error prompt text.

[0013] In one embodiment, the process of determining candidate error codes includes:

[0014] Determine the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted;

[0015] According to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted, the error content to be converted is coded and converted to obtain candidate error codes corresponding to the error content to be converted.

[0016] In one of the embodiments, the error content to be converted is coded and converted according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted to obtain the candidate error code corresponding to the error content to be converted, including:

[0017] Determine the information carrying fields corresponding to the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code, and determine the code values ​​corresponding to each information carrying field;

[0018] According to the code values ​​corresponding to the information-carrying fields, the parameters of the initial error code are adjusted to obtain the candidate error code corresponding to the error content to be converted.

[0019] In one embodiment, the method further comprises:

[0020] In response to the error code adjustment instruction, determining the code to be adjusted corresponding to the error code adjustment instruction and the adjustment content of the code to be adjusted from the candidate error codes;

[0021] According to the adjustment content of the code to be adjusted, the code to be adjusted is coded and adjusted candidate error codes are obtained.

[0022] In one embodiment, according to the adjustment content of the code to be adjusted, the code to be adjusted is adjusted to obtain the adjusted candidate error code, including:

[0023] According to the adjustment content of the code to be adjusted, determine the information adjustment field and the adjustment value of the information adjustment field from the code to be adjusted;

[0024] According to the adjustment value of the information adjustment field, the information adjustment field in the code to be adjusted is coded and adjusted to obtain an adjusted candidate error code.

[0025] In a second aspect, the present application also provides an error prompt device. The device comprises:

[0026] A first determination module is used to receive an error prompt request from a user, and determine a target error code corresponding to the error prompt request from candidate error codes;

[0027] A conversion module, used for performing text conversion on a target error code according to an error prompt channel corresponding to the error prompt request and an error prompt language corresponding to the error prompt request, to obtain an error prompt text;

[0028] The feedback module is used to feedback the error prompt response to the user according to the error prompt text.

[0029] In a third aspect, the present application further provides a computer device. The computer device includes a memory and a processor, the memory stores a computer program, and the processor implements the following steps when executing the computer program:

[0030] Receive an error prompt request from a user, and determine a target error code corresponding to the error prompt request from candidate error codes; wherein the candidate error code is determined according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the incremental number of the error content to be converted;

[0031] According to the error prompt channel corresponding to the error prompt request and the error prompt language corresponding to the error prompt request, the target error code is converted into text to obtain an error prompt text;

[0032] Feedback the error prompt response to the user based on the error prompt text.

[0033] In a fourth aspect, the present application further provides a computer-readable storage medium. The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the following steps are implemented:

[0034] Receive an error prompt request from a user, and determine a target error code corresponding to the error prompt request from candidate error codes; wherein the candidate error code is determined according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the incremental number of the error content to be converted;

[0035] According to the error prompt channel corresponding to the error prompt request and the error prompt language corresponding to the error prompt request, the target error code is converted into text to obtain an error prompt text;

[0036] Feedback the error prompt response to the user based on the error prompt text.

[0037] In a fifth aspect, the present application further provides a computer program product. The computer program product includes a computer program, and when the computer program is executed by a processor, the following steps are implemented:

[0038] Receive an error prompt request from a user, and determine a target error code corresponding to the error prompt request from candidate error codes; wherein the candidate error code is determined according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the incremental number of the error content to be converted;

[0039] According to the error prompt channel corresponding to the error prompt request and the error prompt language corresponding to the error prompt request, the target error code is converted into text to obtain an error prompt text;

[0040] Feedback the error prompt response to the user based on the error prompt text.

[0041] The above-mentioned error prompt method, device, computer equipment and storage medium thereof, by receiving the user's error prompt request, thereby determining the target error code from the candidate error codes, and performing text conversion on the target error code to obtain the error prompt text, so as to realize feedback of the error prompt response to the user according to the error prompt text. Since different error prompt requests in the above-mentioned process can determine the target error code from the candidate error codes defined by the unified coding, the difficulty of subsequent troubleshooting, tracking and maintenance of the target error codes of different error prompt requests is reduced, and the target error code can be converted to text according to the error prompt channel and the error prompt language, which ensures that the target error code can be converted according to the actual language and channel requirements, thereby increasing the scope of application of the target error code and ensuring the uniqueness of the target error code. BRIEF DESCRIPTION OF THE DRAWINGS

[0042] FIG1 is an application environment diagram of an error prompt method provided in an embodiment of the present application;

[0043] FIG2 is a flow chart of an error prompt method provided in an embodiment of the present application;

[0044] FIG3 is a flowchart of steps for determining an error prompt text provided in an embodiment of the present application;

[0045] FIG4 is a flowchart of the steps of determining candidate error codes provided in an embodiment of the present application;

[0046] FIG5 is a flowchart of steps for adjusting the code to be adjusted provided by an embodiment of the present application;

[0047] FIG6 is a flow chart of another error prompt method provided in an embodiment of the present application;

[0048] FIG7 is a structural block diagram of a first error prompt device provided in an embodiment of the present application;

[0049] FIG8 is a structural block diagram of a second error prompt device provided in an embodiment of the present application;

[0050] FIG9 is a structural block diagram of a third error prompt device provided in an embodiment of the present application;

[0051] FIG10 is a structural block diagram of a fourth error prompt device provided in an embodiment of the present application;

[0052] FIG11 is a structural block diagram of a fifth error prompt device provided in an embodiment of the present application;

[0053] FIG12 is a structural block diagram of a sixth error prompt device provided in an embodiment of the present application;

[0054] FIG. 13 is a diagram showing the internal structure of a computer device in one embodiment. DETAILED DESCRIPTION

[0055] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

[0056] It should be understood that the specific embodiments described herein are only used to explain the present application and are not intended to limit the present application. In the description of the present application, the description of the reference terms "one embodiment", "some embodiments", "example", "specific example", or "some examples" etc. means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present application. In this specification, the schematic representation of the above terms is not necessarily for the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described can be combined in any one or more embodiments or examples in a suitable manner. In addition, those skilled in the art can combine and combine the different embodiments or examples described in this specification and the features of the different embodiments or examples without contradicting each other.

[0057] Based on the above situation, the error prompt method provided by the embodiment of the present application can be applied to the application environment as shown in Figure 1. In one embodiment, a computer device is provided, which can be a server, and its internal structure diagram can be shown in Figure 1. The computer device includes a processor, a memory and a network interface connected by a system bus. Among them, the processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program and a database. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The database of the computer device is used to store the acquisition data of the error prompt method. The network interface of the computer device is used to communicate with an external terminal through a network connection. When the computer program is executed by the processor, an error prompt method is implemented.

[0058] The present application discloses an error prompt method, apparatus, computer equipment and storage medium thereof. The computer equipment of the present application determines a target error code from candidate error codes, and then performs text conversion on the target error code according to an error prompt channel and an error prompt language to obtain an error prompt text, so as to feedback an error prompt response to a user according to the error prompt text.

[0059] In one embodiment, as shown in FIG. 2 , FIG. 2 is a flow chart of an error prompt method provided in an embodiment of the present application, which provides an error prompt method. The error prompt method performed by the computer device in FIG. 1 may include the following steps:

[0060] Step 201: receiving an error prompt request sent by a user terminal, and determining a target error code corresponding to the error prompt request from candidate error codes.

[0061] The candidate error codes are determined according to the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted.

[0062] It should be noted that the error prompt request may include the error content to be prompted. Therefore, when it is necessary to determine the target error code corresponding to the error prompt request, the error code that matches the error content to be prompted can be screened from the candidate error codes based on the error content to be prompted. The error code that matches the error content to be prompted is the target error code corresponding to the error prompt request.

[0063] The error content to be prompted refers to the details of the operation error encountered by the user in the operation of the financial software application recorded in the error prompt request. In addition, each candidate error code corresponds to a candidate error content, and different candidate error codes correspond to different candidate error contents.

[0064] In one embodiment of the present application, when it is necessary to determine the target error code corresponding to an error prompt request, the error content to be prompted included in the error prompt request can be determined, and the candidate error content of the candidate error codes can be screened according to the error content to be prompted. Then, from the candidate error codes, an error code whose candidate error content is the same as the error content to be prompted is determined, and this error code is the target error code corresponding to the error prompt request.

[0065] Furthermore, when an error code whose candidate error content is the same as the error content to be prompted is determined from the candidate error codes, a text matching degree can be calculated for the error content to be prompted and each candidate error content, and the text matching degree corresponding to each candidate error content can be determined; the error code corresponding to the candidate error content with the largest text matching degree is used as the target error code corresponding to the error prompt request.

[0066] Among them, the text matching degree refers to: the ratio of the number of characters in the error content to be prompted that are the same as the candidate error content to the total number of characters in the error content to be prompted, wherein the number of identical characters refers to the characters in the error content to be prompted that have the same meaning and character position as those in the candidate error content.

[0067] Step 202: According to the error prompt channel and the error prompt language included in the error prompt request, the target error code is converted into text to obtain an error prompt text.

[0068] It should be noted that the error prompt channel records at least one channel requirement that needs to correspond after the target error code is converted into text; the error prompt language records at least one language requirement that needs to correspond after the target error code is converted into text; therefore, before performing text conversion on the target error code, it is necessary to determine at least one channel requirement for the target error code based on the error prompt channel, and to determine at least one language requirement for the target error code based on the error prompt language.

[0069] To further explain, if the error prompt channel records multiple channel requirements that need to be corresponding to the target error code after text conversion, it is necessary to convert the target error code into text according to each channel requirement to obtain the error prompt text corresponding to each channel requirement.

[0070] To further explain, if the error prompt language records multiple language requirements that need to be corresponding to the target error code after text conversion, it is necessary to perform text conversion on the target error code according to each language requirement to obtain the error prompt text corresponding to each language requirement.

[0071] In one embodiment of the present application, if a total of N channel requirements are determined based on the error prompt channel, and a total of M language requirements are determined based on the error prompt language, therefore, when the target error code is converted into text based on the N channel requirements and the M language requirements, M×N error prompt texts can be obtained.

[0072] Step 203: Feedback an error prompt response to the user terminal according to the error prompt text.

[0073] It should be noted that after the error prompt text is determined, the user terminal needs to be authenticated. When the user terminal passes the identity authentication, the error prompt text is used as an error prompt response, and the error prompt response is fed back to the user terminal.

[0074] Among them, when the identity of the user terminal is authenticated, the following contents may be specifically included: when receiving an error prompt request, recording the terminal identification of the terminal user who sent the error prompt request; when the identity of the user terminal needs to be authenticated, comparing whether the user terminal to be authenticated matches the recorded terminal identification; if they match, it proves that the user terminal is the terminal that sends the error prompt request, and it is determined that the identity authentication of the user terminal is passed; if they do not match, it proves that the user terminal is not the terminal that sends the error prompt request, and it is determined that the identity authentication of the user terminal is not passed.

[0075] Further explanation: In order to appease the user when encountering errors while operating a financial application, the error prompt text may be packaged with modifiers, and then the error prompt text packaged with modifiers may be used as an error prompt response.

[0076] Among them, modifiers include but are not limited to: sorry, will be ready soon, working hard to maintain, etc.

[0077] The above error prompt method receives the user's error prompt request, thereby determining the target error code from the candidate error codes, and converts the target error code into text to obtain the error prompt text, so as to feedback the error prompt response to the user based on the error prompt text. Since different error prompt requests in the above process can determine the target error code from the candidate error codes defined by the unified coding, the difficulty of subsequent troubleshooting, tracking and maintenance of the target error codes of different error prompt requests is reduced, and the target error code can be converted into text according to the error prompt channel and the error prompt language, which ensures that the target error code can be converted according to the actual language and channel requirements, thereby increasing the scope of application of the target error code and ensuring the uniqueness of the target error code.

[0078] Since different financial applications correspond to different error prompt channels, and different financial applications correspond to different error prompt languages, it may result in that one error corresponds to multiple error codes in different situations, and the coding definitions of multiple error codes are also different. When it is necessary to debug, track and maintain the error codes, the operation is difficult. To solve the above technical problems, the computer device of this embodiment can convert the target error code into text according to the error prompt channel included in the error prompt request and the error prompt language included in the error prompt request in the manner shown in FIG. 3, and obtain the error prompt text, which specifically includes the following steps:

[0079] Step 301: Determine a prompt channel to be converted for a target error code according to the error prompt channel included in the error prompt request.

[0080] The error prompt channel included in the error prompt request records at least one prompt channel to be converted corresponding to the target error code.

[0081] Furthermore, the prompt channels to be converted corresponding to different financial reference programs are also different, and the error prompt texts obtained by the same target error code in different prompt channels to be converted are also different.

[0082] For example, the error prompt text of a certain target error code may be displayed as "Network delay, please try again later" under the prompt channel to be converted of financial application A. However, the error prompt text of the target error code may be displayed as "System busy, please try again later to initiate the transaction" under the prompt channel to be converted of financial application B.

[0083] It should be noted that the error prompt channel included in the error prompt request can be described in a variety of forms. For example, the error prompt channel can be described in code form, or the error prompt channel can be described according to a comparison table of pre-defined channel codes and prompt channels to be converted.

[0084] In one embodiment of the present application, if the error prompt channel contained in the error prompt request is expressed in code form, therefore, when it is necessary to determine the prompt channel to be converted for the target error code, the error prompt channel in code form can be translated into content to determine the prompt channel to be converted for the target error code.

[0085] In another embodiment of the present application, if the error prompt channel contained in the error prompt request is described in code form, the error prompt channel in code form can be translated according to a comparison table of pre-set channel codes and prompt channels to be converted, thereby determining the prompt channel to be converted for the target error code.

[0086] Step 302: Determine the prompt language to be converted of the target error code according to the error prompt language included in the error prompt request.

[0087] The error prompt language included in the error prompt request records at least one prompt language to be converted corresponding to the target error code.

[0088] It should be noted that the error prompt language included in the error prompt request can be described in a variety of forms, for example, the error prompt language can be described in code form, or the error prompt language can be described according to a comparison table of pre-defined language codes and prompt languages ​​to be converted.

[0089] In one embodiment of the present application, if the error prompt language contained in the error prompt request is expressed in code form, therefore, when it is necessary to determine the prompt language to be converted for the target error code, the error prompt language in code form can be translated for content to determine the prompt language to be converted for the target error code.

[0090] In another embodiment of the present application, if the error prompt language contained in the error prompt request is described in code form, the error prompt language in code form can be translated according to a comparison table of pre-set language codes and prompt languages ​​to be converted, thereby determining the prompt language to be converted for the target error code.

[0091] For example, if the prompt language to be converted for a target error code is Chinese, the error prompt text corresponding to the target error code can be displayed as "Please try again later for network delay"; if the prompt language to be converted for the target error code can also be English, the error prompt text corresponding to the target error code can be displayed as "Please try again later for network delay".

[0092] Step 303: Based on the prompt channel to be converted and the prompt language to be converted, text conversion is performed on the target error code to obtain an error prompt text.

[0093] It should be noted that when performing text conversion on the target error code, the following contents may be specifically included: performing a first text conversion on the target error code according to the prompt language to be converted, obtaining an initial prompt text described in the prompt language to be converted, and then formatting the initial prompt text according to the prompt channel to be converted to obtain an error prompt text, so as to ensure that the error prompt text can complete the error prompt in the prompt channel to be converted.

[0094] The above error prompt method, by determining the prompt channel to be converted and the prompt language to be converted, realizes text conversion of the target error code according to the prompt channel to be converted and the prompt language to be converted, and obtains the error prompt text, so that the error prompt text can use the correct channel and language to reflect the actual situation of the error, ensuring that the error prompt response can be smoothly fed back to the user terminal later.

[0095] In one embodiment, the candidate error codes may be determined according to the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the error content to be converted. Specifically, as shown in FIG. 4, the method includes:

[0096] Step 401, determining the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted.

[0097] It should be noted that the error content to be converted is the possible error content compiled by staff based on historical error records of various financial applications.

[0098] To further illustrate, the update cycle corresponding to the error content to be converted can be determined. Whenever the update cycle of the error content to be converted is reached, it is determined whether there is new error content to be converted. If there is new error content to be converted, steps 401 and 402 are re-executed until the corresponding candidate error code of the new error content to be converted is determined.

[0099] As an example, the information attribute is used to indicate the error nature of the conversion error content. For example, the information attribute of the conversion error content can be divided into business errors, technical errors, and the like.

[0100] As an example, the operating carrier of the error content to be converted refers to the operating system, operating component, etc. corresponding to the financial application when the error content to be converted occurs.

[0101] As an example, the error classification of the error content to be converted refers to the error category of the error content to be converted, for example, the error content to be converted can be classified into database error, network error, verification error, etc.

[0102] As an example, the incremental number of the error content to be converted refers to the number corresponding to each error content to be converted, and the incremental number of each error content to be converted is different, and the incremental number of each error content to be converted is an incremental value.

[0103] Step 402, according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted, the error content to be converted is coded and converted to obtain candidate error codes corresponding to the error content to be converted.

[0104] It should be noted that when it is necessary to determine the candidate error codes corresponding to the error content to be converted, the following may be specifically included: determining the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code corresponding to the information carrying fields, and determining the code values ​​corresponding to each information carrying field; according to the code values ​​corresponding to each information carrying field, the initial error code is parameter adjusted to obtain the candidate error codes corresponding to the error content to be converted.

[0105] Among them, the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code corresponding to the information carrying fields can be set according to the actual situation and the historical experience of the staff. The information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code are not limited here.

[0106] To further explain, a coding value comparison table can be set in advance, which records different coding values ​​corresponding to information attributes of different erroneous contents to be converted, different coding values ​​corresponding to running carriers of different erroneous contents to be converted, different coding values ​​corresponding to error classifications of different erroneous contents to be converted, and different coding values ​​corresponding to incremental numbers of different erroneous contents to be converted. Therefore, when it is necessary to determine the coding values ​​corresponding to each information-carrying field, the coding values ​​corresponding to each information-carrying field can be determined according to the coding value comparison table.

[0107] It is further explained that the information carrying field lengths corresponding to the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error coding may be different. For example, the information carrying field length corresponding to the information attribute of the error content to be converted may be 1 character, the information carrying field length corresponding to the running carrier of the error content to be converted may be 6 characters, the information carrying field length corresponding to the error classification of the error content to be converted may be 2 characters, and the information carrying field length corresponding to the incremental number of the error content to be converted may be 3 characters.

[0108] The above error prompt method determines the candidate error code corresponding to the error content to be converted by determining the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental numbering of the error content to be converted, thereby ensuring that each candidate error code can reflect the corresponding error content to be converted.

[0109] In one embodiment, if an error coding adjustment instruction is received, the coding to be adjusted in the candidate error coding may be adjusted according to the error coding adjustment instruction. Specifically, as shown in FIG5 , the method includes:

[0110] Step 501 : In response to an error code adjustment instruction, a code to be adjusted corresponding to the error code adjustment instruction and adjustment content of the code to be adjusted are determined from candidate error codes.

[0111] It should be noted that the error code adjustment instruction may include the incremental number of the code to be adjusted. Therefore, when it is necessary to determine the code to be adjusted corresponding to the error code adjustment quality, the candidate error code that matches the incremental number of the code to be adjusted can be screened from the candidate error codes according to the incremental number of the code to be adjusted. The error code that matches the incremental number of the code to be adjusted is the code to be adjusted corresponding to the error code adjustment instruction.

[0112] The adjustment content of the code to be adjusted records the candidate code content corresponding to the candidate error code matching the incremental number of the code to be adjusted, and the candidate code content corresponding to the candidate error code after adjustment.

[0113] Further explanation: the error code adjustment instruction may include the adjustment content of the code to be adjusted, and the adjustment content of the code to be adjusted may be determined by reading the error code adjustment instruction. Moreover, the adjustment content of the code to be adjusted may include at least one of the adjustment sub-content for the information attribute of the error content to be converted, the adjustment sub-content for the running carrier of the error content to be converted, and the adjustment sub-content for the error classification of the error content to be converted.

[0114] Step 502: perform coding adjustment on the code to be adjusted according to the adjustment content of the code to be adjusted to obtain an adjusted candidate error code.

[0115] It should be noted that when it is necessary to determine the adjusted candidate error code, it may specifically include the following contents: according to the adjustment content of the code to be adjusted, determine the information adjustment field and the adjustment value of the information adjustment field from the code to be adjusted; according to the adjustment value of the information adjustment field, perform coding adjustment on the information adjustment field in the code to be adjusted to obtain the adjusted candidate error code.

[0116] Further explanation: since the adjustment content to be adjusted in the encoding may include adjustment sub-content for the information attribute of the erroneous content to be converted, adjustment sub-content for the running carrier of the erroneous content to be converted, and at least one of the adjustment sub-content for the error classification of the erroneous content to be converted, the information adjustment field is the information carrying field corresponding to each adjustment sub-content.

[0117] For example, if the adjustment content of the code to be adjusted includes the adjustment sub-content for the error content information attribute to be converted, then the information adjustment field corresponding to the adjustment sub-content for the error content information attribute to be converted is the information carrying field corresponding to the error content information attribute to be converted.

[0118] For example, if the adjustment content of the code to be adjusted includes the adjustment sub-content for the running carrier of the erroneous content to be converted, then the information adjustment field corresponding to the adjustment sub-content for the running carrier of the erroneous content to be converted is the information carrying field corresponding to the running carrier of the erroneous content to be converted.

[0119] For example, if the adjustment content of the code to be adjusted includes the adjustment sub-content for the error classification of the error content to be converted, then the information adjustment field corresponding to the adjustment sub-content for the error classification of the error content to be converted is the information carrying field corresponding to the error classification of the error content to be converted.

[0120] To further explain, when it is necessary to determine the adjustment value of the information adjustment field, it can be based on the coding value comparison table pre-set by the staff, which records different coding values ​​corresponding to the information attributes of different erroneous contents to be converted, different coding values ​​corresponding to the running carriers of different erroneous contents to be converted, and different coding values ​​corresponding to the error classifications of different erroneous contents to be converted; therefore, the coding value corresponding to the adjustment content of the code to be adjusted is determined in the coding value comparison table, and the coding value is the adjustment value of the information adjustment field.

[0121] In one embodiment of the present application, if an error code deletion instruction is received from terminal feedback, the error code to be deleted can be determined from among the candidate error codes according to the ascending number of the error code to be deleted recorded in the error code deletion instruction, and the error code can be deleted.

[0122] In another embodiment of the present application, if an error code query instruction is received from terminal feedback, the error code to be queried can be determined from the candidate error codes according to the ascending number of the error code to be queried recorded in the error code query instruction, and the error code to be queried can be fed back to the terminal that sent the error code query instruction.

[0123] The above error prompt method realizes the coding adjustment of the coding to be adjusted according to the error coding adjustment instruction, so that the user can modify and update the candidate error coding in a timely and effective manner.

[0124] In one embodiment, when it is necessary to feed back an error prompt response to the user terminal, specifically, as shown in FIG6 , the method includes:

[0125] Step 601: receiving an error prompt request sent by a user terminal, and determining a target error code corresponding to the error prompt request from candidate error codes.

[0126] Step 602: Determine the prompt channel to be converted of the target error code according to the error prompt channel included in the error prompt request.

[0127] Step 603: Determine the prompt language to be converted of the target error code according to the error prompt language included in the error prompt request.

[0128] Step 604: Based on the prompt channel to be converted and the prompt language to be converted, text conversion is performed on the target error code to obtain an error prompt text.

[0129] Step 605: Feedback an error prompt response to the user terminal according to the error prompt text.

[0130] Step 606 , in response to the error code adjustment instruction, determining the code to be adjusted corresponding to the error code adjustment instruction and the adjustment content of the code to be adjusted from the candidate error codes.

[0131] Step 607: Determine the information adjustment field and the adjustment value of the information adjustment field from the code to be adjusted according to the adjustment content of the code to be adjusted.

[0132] Step 608: According to the adjustment value of the information adjustment field, code adjustment is performed on the information adjustment field in the code to be adjusted to obtain an adjusted candidate error code.

[0133] The above error prompt method receives the user's error prompt request, thereby determining the target error code from the candidate error codes, and converts the target error code into text to obtain the error prompt text, so as to feedback the error prompt response to the user based on the error prompt text. Since different error prompt requests in the above process can determine the target error code from the candidate error codes defined by the unified coding, the difficulty of subsequent troubleshooting, tracking and maintenance of the target error codes of different error prompt requests is reduced, and the target error code can be converted into text according to the error prompt channel and the error prompt language, which ensures that the target error code can be converted according to the actual language and channel requirements, thereby increasing the scope of application of the target error code and ensuring the uniqueness of the target error code.

[0134] It should be understood that, although the steps in the flowcharts involved in the above embodiments are displayed in sequence according to the indication of the arrows, these steps are not necessarily executed in sequence according to the order indicated by the arrows. Unless there is a clear explanation in this article, the execution of these steps is not strictly limited in order, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the above embodiments may include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily carried out in sequence, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0135] Based on the same inventive concept, the embodiment of the present application also provides an error prompt device for implementing the error prompt method involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in one or more error prompt device embodiments provided below can refer to the limitations on the error prompt method above, and will not be repeated here.

[0136] In one embodiment, as shown in FIG. 7 , an error prompt device is provided, comprising: a first determination module 10, a conversion module 20 and a feedback module 30, wherein:

[0137] The first determining module 10 is used to receive an error prompt request from a user, and determine a target error code corresponding to the error prompt request from candidate error codes.

[0138] The conversion module 20 is used to perform text conversion on the target error code according to the error prompt channel corresponding to the error prompt request and the error prompt language corresponding to the error prompt request to obtain the error prompt text.

[0139] The feedback module 30 is used to feedback an error prompt response to the user according to the error prompt text.

[0140] The above error prompt device receives the user's error prompt request, thereby determining the target error code from the candidate error codes, and converts the target error code into text to obtain the error prompt text, so as to feedback the error prompt response to the user according to the error prompt text. Since different error prompt requests in the above process can determine the target error code from the candidate error codes defined by the unified coding, the difficulty of subsequent troubleshooting, tracking and maintenance of the target error codes of different error prompt requests is reduced, and the target error code can be converted into text according to the error prompt channel and the error prompt language, which ensures that the target error code can be converted according to the actual language and channel requirements, thereby increasing the scope of application of the target error code and ensuring the uniqueness of the target error code.

[0141] In one embodiment, as shown in FIG8 , an error prompt device is provided, in which a conversion module 20 includes: a first determination subunit 21, a second determination subunit 22 and a text conversion subunit 23, wherein:

[0142] The first determining subunit 21 is used to determine the prompt channel to be converted of the target error code according to the error prompt channel included in the error prompt request.

[0143] The second determining subunit 22 is used to determine the prompt language to be converted of the target error code according to the error prompt language included in the error prompt request.

[0144] The text conversion subunit 23 is used to perform text conversion on the target error code based on the prompt channel to be converted and the prompt language to be converted to obtain the error prompt text.

[0145] In one embodiment, as shown in FIG. 9 , an error prompt device is provided, and the error prompt device further includes: a second determination module 40 and a conversion module 50, wherein:

[0146] The second determination module 40 is used to determine the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted.

[0147] The conversion module 50 is used to perform code conversion on the error content to be converted according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted, so as to obtain the candidate error code corresponding to the error content to be converted.

[0148] In one embodiment, as shown in FIG. 10 , an error prompt device is provided, in which a conversion module 50 includes: a third determination subunit 51 and an adjustment subunit 52, wherein:

[0149] The third determination subunit 51 is used to determine the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code, and determine the code values ​​corresponding to each information carrying field.

[0150] The adjustment subunit 52 is used to adjust the parameters of the initial error code according to the code values ​​corresponding to the information-carrying fields, so as to obtain the candidate error code corresponding to the error content to be converted.

[0151] In one embodiment, as shown in FIG. 11 , an error prompt device is provided, and the error prompt device further includes: a third determination module 60 and a fourth determination module 70, wherein:

[0152] The third determining module 60 is configured to determine, in response to the error code adjustment instruction, the code to be adjusted corresponding to the error code adjustment instruction and the adjustment content of the code to be adjusted from the candidate error codes.

[0153] The fourth determining module 70 is used to perform coding adjustment on the code to be adjusted according to the adjustment content of the code to be adjusted to obtain an adjusted candidate error code.

[0154] In one embodiment, as shown in FIG. 12 , an error prompt device is provided, in which a fourth determination module 70 includes: a fourth determination subunit 71 and a fifth determination subunit 72, wherein:

[0155] The fourth determining subunit 71 is configured to determine an information adjustment field and an adjustment value of the information adjustment field from the code to be adjusted according to the adjustment content of the code to be adjusted.

[0156] The fifth determining subunit 72 is configured to perform coding adjustment on the information adjustment field in the code to be adjusted according to the adjustment value of the information adjustment field to obtain an adjusted candidate error code.

[0157] Each module in the above error prompt device can be implemented in whole or in part by software, hardware or a combination thereof. Each module can be embedded in or independent of a processor in a computer device in the form of hardware, or can be stored in a memory in a computer device in the form of software, so that the processor can call and execute operations corresponding to each module.

[0158] In one embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be shown in FIG13. The computer device includes a processor, a memory, an input / output interface, a communication interface, a display unit, and an input device. The processor, the memory, and the input / output interface are connected via a system bus, and the communication interface, the display unit, and the input device are connected to the system bus via the input / output interface. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The input / output interface of the computer device is used to exchange information between the processor and an external device. The communication interface of the computer device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner may be implemented through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. When the computer program is executed by the processor, an error prompt method is implemented. The display unit of the computer device is used to form a visually visible picture, which may be a display screen, a projection device, or a virtual reality imaging device. The display screen can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer device can be a touch layer covering the display screen, or a button, trackball or touchpad set on the computer device shell, or an external keyboard, touchpad or mouse.

[0159] Those skilled in the art will understand that the structure shown in FIG. 13 is merely a block diagram of a partial structure related to the scheme of the present application, and does not constitute a limitation on the computer device to which the scheme of the present application is applied. The specific computer device may include more or fewer components than shown in the figure, or combine certain components, or have a different arrangement of components.

[0160] In one embodiment, a computer device is provided, including a memory and a processor, wherein a computer program is stored in the memory, and when the processor executes the computer program, the following steps are implemented:

[0161] Receiving an error prompt request sent by a user terminal, and determining a target error code corresponding to the error prompt request from candidate error codes; wherein the candidate error code is determined according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the incremental number of the error content to be converted;

[0162] According to the error prompt channel and the error prompt language included in the error prompt request, the target error code is converted into text to obtain an error prompt text;

[0163] According to the error prompt text, an error prompt response is fed back to the user terminal.

[0164] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0165] Determine the prompt channel to be converted of the target error code according to the error prompt channel included in the error prompt request;

[0166] Determining the prompt language to be converted of the target error code according to the error prompt language included in the error prompt request;

[0167] Based on the prompt channel to be converted and the prompt language to be converted, text conversion is performed on the target error code to obtain the error prompt text.

[0168] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0169] Determine the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted;

[0170] According to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted, the error content to be converted is coded and converted to obtain candidate error codes corresponding to the error content to be converted.

[0171] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0172] Determine the information carrying fields corresponding to the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code, and determine the code values ​​corresponding to each information carrying field;

[0173] According to the code values ​​corresponding to the information-carrying fields, the parameters of the initial error code are adjusted to obtain the candidate error code corresponding to the error content to be converted.

[0174] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0175] In response to the error code adjustment instruction, determining the code to be adjusted corresponding to the error code adjustment instruction and the adjustment content of the code to be adjusted from the candidate error codes;

[0176] According to the adjustment content of the code to be adjusted, the code to be adjusted is coded and adjusted candidate error codes are obtained.

[0177] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0178] According to the adjustment content of the code to be adjusted, determine the information adjustment field and the adjustment value of the information adjustment field from the code to be adjusted;

[0179] According to the adjustment value of the information adjustment field, the information adjustment field in the code to be adjusted is coded and adjusted to obtain an adjusted candidate error code.

[0180] In one embodiment, a computer readable storage medium is provided, on which a computer program is stored, and when the computer program is executed by a processor, the following steps are implemented:

[0181] Receiving an error prompt request sent by a user terminal, and determining a target error code corresponding to the error prompt request from candidate error codes; wherein the candidate error code is determined according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the incremental number of the error content to be converted;

[0182] According to the error prompt channel and the error prompt language included in the error prompt request, the target error code is converted into text to obtain an error prompt text;

[0183] According to the error prompt text, an error prompt response is fed back to the user terminal.

[0184] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0185] Determine the prompt channel to be converted of the target error code according to the error prompt channel included in the error prompt request;

[0186] Determining a prompt language to be converted for a target error code according to the error prompt language included in the error prompt request;

[0187] Based on the prompt channel to be converted and the prompt language to be converted, text conversion is performed on the target error code to obtain the error prompt text.

[0188] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0189] Determine the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted;

[0190] According to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted, the error content to be converted is coded and converted to obtain candidate error codes corresponding to the error content to be converted.

[0191] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0192] Determine the information carrying fields corresponding to the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code, and determine the code values ​​corresponding to each information carrying field;

[0193] According to the code values ​​corresponding to the information-carrying fields, the parameters of the initial error code are adjusted to obtain the candidate error code corresponding to the error content to be converted.

[0194] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0195] In response to the error code adjustment instruction, determining the code to be adjusted corresponding to the error code adjustment instruction and the adjustment content of the code to be adjusted from the candidate error codes;

[0196] According to the adjustment content of the code to be adjusted, the code to be adjusted is coded and adjusted candidate error codes are obtained.

[0197] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0198] According to the adjustment content of the code to be adjusted, determine the information adjustment field and the adjustment value of the information adjustment field from the code to be adjusted;

[0199] According to the adjustment value of the information adjustment field, the information adjustment field in the code to be adjusted is coded and adjusted to obtain an adjusted candidate error code.

[0200] In one embodiment, a computer program product is provided, comprising a computer program, which, when executed by a processor, implements the following steps:

[0201] Receiving an error prompt request sent by a user terminal, and determining a target error code corresponding to the error prompt request from candidate error codes; wherein the candidate error code is determined according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the incremental number of the error content to be converted;

[0202] According to the error prompt channel and the error prompt language included in the error prompt request, the target error code is converted into text to obtain an error prompt text;

[0203] According to the error prompt text, an error prompt response is fed back to the user terminal.

[0204] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0205] Determine the prompt channel to be converted of the target error code according to the error prompt channel included in the error prompt request;

[0206] Determining the prompt language to be converted of the target error code according to the error prompt language included in the error prompt request;

[0207] Based on the prompt channel to be converted and the prompt language to be converted, text conversion is performed on the target error code to obtain the error prompt text.

[0208] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0209] Determine the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted;

[0210] According to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted, the error content to be converted is coded and converted to obtain candidate error codes corresponding to the error content to be converted.

[0211] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0212] Determine the information carrying fields corresponding to the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code, and determine the code values ​​corresponding to each information carrying field;

[0213] According to the code values ​​corresponding to the information-carrying fields, the parameters of the initial error code are adjusted to obtain the candidate error code corresponding to the error content to be converted.

[0214] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0215] In response to the error code adjustment instruction, determining the code to be adjusted corresponding to the error code adjustment instruction and the adjustment content of the code to be adjusted from the candidate error codes;

[0216] According to the adjustment content of the code to be adjusted, the code to be adjusted is coded and adjusted candidate error codes are obtained.

[0217] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0218] According to the adjustment content of the code to be adjusted, determine the information adjustment field and the adjustment value of the information adjustment field from the code to be adjusted;

[0219] According to the adjustment value of the information adjustment field, the information adjustment field in the code to be adjusted is coded and adjusted to obtain an adjusted candidate error code.

[0220] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with relevant laws, regulations and standards of relevant countries and regions.

[0221] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiments can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to the memory, database or other medium used in the embodiments provided in this application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in each embodiment provided in this application may include at least one of a relational database and a non-relational database. Non-relational databases may include distributed databases based on blockchains, etc., but are not limited to this. The processor involved in each embodiment provided in this application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., but are not limited to this.

[0222] The technical features of the above embodiments may be combined arbitrarily. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0223] The above embodiments only express several implementation methods of the present application, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the present application. It should be pointed out that, for a person of ordinary skill in the art, several variations and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the attached claims.

Claims

1. An error prompt method, characterized in that: The method comprises: Receive an error prompt request sent by a user terminal, and determine a target error code corresponding to the error prompt request from candidate error codes; wherein the candidate error code is determined according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted, and the incremental number of the error content to be converted; According to the error prompt channel included in the error prompt request and the error prompt language included in the error prompt request, the target error code is converted into text to obtain an error prompt text; According to the error prompt text, an error prompt response is fed back to the user terminal.

2. The method according to claim 1, characterized in that: The step of performing text conversion on the target error code according to the error prompt channel included in the error prompt request and the error prompt language included in the error prompt request to obtain the error prompt text includes: Determining a prompt channel to be converted for the target error code according to the error prompt channel included in the error prompt request; Determining the prompt language to be converted of the target error code according to the error prompt language included in the error prompt request; Based on the prompt channel to be converted and the prompt language to be converted, the target error code is converted into a text to obtain an error prompt text.

3. The method according to claim 1, characterized in that The process of determining the candidate error coding includes: Determine the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted; According to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted, the error content to be converted is coded and converted to obtain a candidate error code corresponding to the error content to be converted.

4. The method according to claim 3, characterized in that: The step of performing code conversion on the error content to be converted according to the information attribute of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted to obtain the candidate error code corresponding to the error content to be converted includes: Determine the information carrying fields corresponding to the information attributes of the error content to be converted, the running carrier of the error content to be converted, the error classification of the error content to be converted and the incremental number of the error content to be converted in the initial error code, and determine the code values ​​corresponding to each information carrying field; According to the code values ​​corresponding to the information-carrying fields, the parameters of the initial error code are adjusted to obtain the candidate error code corresponding to the error content to be converted.

5. The method according to claim 1, characterized in that The method further comprises: In response to the error code adjustment instruction, determining, from the candidate error codes, a code to be adjusted corresponding to the error code adjustment instruction and adjustment content of the code to be adjusted; According to the adjustment content of the code to be adjusted, the code to be adjusted is coded to obtain an adjusted candidate error code.

6. The method according to claim 5, characterized in that The step of performing coding adjustment on the code to be adjusted according to the adjustment content of the code to be adjusted to obtain an adjusted candidate error code includes: Determining an information adjustment field and an adjustment value of the information adjustment field from the code to be adjusted according to the adjustment content of the code to be adjusted; According to the adjustment value of the information adjustment field, the information adjustment field in the code to be adjusted is coded and adjusted to obtain an adjusted candidate error code.

7. An error prompt device, characterized in that: The device comprises: A first determination module is used to receive an error prompt request from a user, and determine a target error code corresponding to the error prompt request from candidate error codes; A conversion module, configured to perform text conversion on the target error code according to the error prompt channel corresponding to the error prompt request and the error prompt language corresponding to the error prompt request, so as to obtain an error prompt text; The feedback module is used to feedback the error prompt response to the user according to the error prompt text.

8. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 6 are implemented.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

10. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

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