Marine host after-sales service information management system platform

Abstract

A marine host after-sales service information management system platform comprises a login interface module used for a user to log in; the operation interface module is used for completing various function operations; the home page interface module is used for displaying visual data; the information management module is used for user management, product information management, task assignment, background data maintenance, general function management and high-frequency quality data statistics; the dispatch management module is used for receiving and counting dispatch lists; the information query module is used for reprocessing, task tracking, forwarding processing, later information maintenance and data statistical analysis of dispatch list information; the quality management module is used for processing after-sales and warranty problems; the claim management module is used for performing claim management on the product quality of the supplier; and the ordering tracking module is used for completing purchase ordering of the spare parts and tracking progress conditions. According to the invention, data visualization and office informatization are realized, the office efficiency is improved, rapid processing of after-sales problems is realized, and the response speed and efficiency of after-sales service work are improved.

Description

Technical Field

[0001] The present invention relates to after-sales service of a marine main engine product, and in particular to an after-sales service information management system platform for a marine main engine, belonging to the technical field of after-sales service. Background Art

[0002] With the development of technology, facing the current fast-growing economic environment, conventional after-sales service can no longer cope with the current market. In order to improve the quality and efficiency of after-sales service, it is very important to establish an online after-sales service information management platform.

[0003] Regarding the after-sales service management platform, we can find many after-sales service systems in the public information of invention patents in China. Most of the core technologies are still completed through programming to build the system, and the database is built through cloud servers or enterprise servers. The system includes: information management module, dispatch management module, service module, expense management module, etc. The system can realize the information exchange between enterprises, users and service personnel, improve the efficiency of after-sales service, make after-sales service more standardized and normalized, and improve the service management ability and level of enterprises.

[0004] The cloud service system described above can realize information exchange among all parties, but its functionality is not strong, and it does not meet the functional requirements and product features of the ship main engine manufacturers, and cannot be used for after-sales service management of the ship main engine. Summary of the invention

[0005] The object of the present invention is to provide a marine main engine after-sales service information management system platform to solve the above problems encountered in the prior art.

[0006] To achieve the above object, the present invention provides the following technical solutions:

[0007] A marine main engine after-sales service information management system platform, characterized in that the system platform comprises:

[0008] The login interface module is used for users to log in to the system through their account and password under the premise of authorization;

[0009] The operation interface module is used for users to complete various functional operations including data query, information entry, task dispatch and task flow in the operation interface;

[0010] Home page interface module, used to display visual data of after-sales service;

[0011] Information management module, used for user management, product information management, task assignment, background data maintenance, circular management and high-frequency quality data statistics;

[0012] The work dispatch management module is used to receive and count work dispatch orders;

[0013] Information query module, used for reprocessing of various work order information, task tracking, forwarding, post-information maintenance and data statistical analysis;

[0014] The quality management module is used as a centralized tracking module to handle quality issues after statistics of problems found during after-sales service and warranty issues;

[0015] Claim management module, used for unified management of claims against suppliers for product quality issues;

[0016] The order tracking module is used to complete the purchase order for the spare parts required during the warranty process and track the purchase progress.

[0017] Furthermore, the login interface module includes:

[0018] The user's mobile phone number and mobile phone verification code must be entered when logging in to ensure the security of the account; the user's mobile phone number is used to register and pass management approval, and comprehensive registration information needs to be filed within the company to ensure system security.

[0019] Furthermore, the operation interface module includes:

[0020] The navigation bar module is displayed on the left side of the page, showing all the functional modules of the system platform. Customers can click on the required functional modules and their sub-modules according to their own permissions to complete data query and functional operation;

[0021] The work module is displayed on the right side of the page. Clicking on the relevant module will display the visual data of the module and the specific status of task receipt and reporting.

[0022] Furthermore, the home page interface module is a default display-only module without manual operation processing functions. It performs graphical display based on the background real-time data of other functional modules. The real-time data includes the current / monthly plan, work dispatch status, quality problem classification, policy quantity, policy classification, policy closure status and parts distribution status, so that customers can understand the product data at the first time and make decisions based on it.

[0023] Furthermore, the information management module includes:

[0024] The user management module is used to review users and implement the functions of adding, deleting, granting permissions and resetting passwords for users;

[0025] Product information management module, used to input basic product information including basic product parameters, customer information, product factory commissioning time, factory delivery time, off-factory delivery time, contract and warranty period;

[0026] The task assignment module is used by managers to assign tasks to service engineers based on product requirements;

[0027] The backend data maintenance module is used by system development managers to maintain the data of the system platform;

[0028] Circular management module, used to collect, upload and save product service circulars;

[0029] The high-frequency quality data statistics module is based on the reported data of the warranty work order and is used to automatically count and display the data of high-frequency problem parts according to the user's search needs.

[0030] Furthermore, the work dispatch management module includes:

[0031] The work order module is used by service engineers to understand and click to confirm the content of the work order, and to query, enter and archive the completion information of their own work orders;

[0032] The unreceived work order module is used by managers to query the status of received and unreceived work orders, so as to promptly remind relevant service engineers;

[0033] The work dispatch statistics module is used to display the work dispatch status of each task in real time.

[0034] Furthermore, the information query module includes:

[0035] The in-plant commissioning work order query module is used by service engineers to query all their assigned in-plant commissioning work orders, fill in and modify the completion progress information of the work order, and complete the data archiving after the task is completed. It is also used by management personnel to query the completion progress information of all assigned in-plant commissioning work orders and review and confirm the archived data of the completed work orders;

[0036] The off-site commissioning work order query module is used by service engineers to query all their assigned off-site commissioning work orders, fill in and modify the completion progress information of the work order, and complete the data archiving after the task is completed. It is also used by management personnel to query the completion progress information of all assigned off-site commissioning work orders and review and confirm the archived data of completed dispatched work orders;

[0037] The policy database module is used to query the policy information of all products;

[0038] The boarding service module is used to enter and dispatch boarding service tasks during the policy processing process;

[0039] The policy classification statistics module is based on the policy database and is used to self-service query the policy classification distribution and display charts according to different options, and complete statistical analysis of the data.

[0040] Furthermore, the quality management module includes: service engineers discover and collect quality problems that occur during product debugging, delivery and on-board stages, enter them into the system in a timely manner, and then transfer them to relevant responsible departments, quality departments and procurement departments to take processing and preventive measures.

[0041] Furthermore, the claim management module includes: a warranty supervisor registering a supplier's product quality problem and determining whether it is a claim item, and a manager performing statistical analysis on the claim items based on search items.

[0042] Furthermore, the order tracking module includes: when processing an insurance policy, timely processing purchase orders for parts that require spare parts and are not claim items, accurately filling in information, and displaying the status of the purchase order in real time at a later stage to grasp the arrival time of the purchased spare parts.

[0043] Furthermore, the operation of the system platform includes the following steps:

[0044] 1) System environment construction, ensuring the normal operation of each module through debugging;

[0045] 2) Set up the client and web version of the system platform according to customer needs, click on the client or enter the URL, enter the user name or mobile phone number on the login interface, and enter the password or random verification code to enter the system login interface;

[0046] 3) Since the permissions of each customer account are different, the functions of the navigation page presented after logging into the system are also different. Customers perform functional operations under different permissions, and the management personnel set permissions according to different customer types;

[0047] 4) Information entry: managers have the highest authority and should maintain the system in a timely manner to ensure the accuracy and timeliness of basic data. Service engineers are basic users and should complete information entry according to work assignments and responsibility requirements, and update information on related tasks at different time points;

[0048] 5) System maintenance is performed by management personnel. When a problem occurs in the system, the problem is promptly checked in the system background, and the system problem is corrected by modifying the software and the system is updated in a timely manner.

[0049] Compared with the prior art, the present invention has the following effects:

[0050] The present invention can carry out data statistics and analysis on the whole life cycle of marine main engine products through the after-sales service information management system platform, and can carry out a series of after-sales services such as statistical analysis of technical problems of marine main engine products, provide technical solutions, lodge claims, place orders for spare parts, archive product information, report problems online and process circulation, etc., thereby improving the efficiency of problem handling, efficiently showing the commonality of problems, providing accurate service data for manufacturing enterprises, improving after-sales service efficiency, increasing customer satisfaction, and enhancing the market share of enterprises. BRIEF DESCRIPTION OF THE DRAWINGS

[0051] Figure 1 It is a schematic diagram of the system structure of the present invention.

[0052] Figure 2 It is a schematic diagram of the structure of the operation interface module of the present invention.

[0053] Figure 3 It is a schematic diagram of the structure of the home page interface module of the present invention.

[0054] Figure 4 It is a schematic diagram of the information management module structure of the present invention.

[0055] Figure 5 It is a structural schematic diagram of the work dispatch management module of the present invention.

[0056] Figure 6 It is a schematic diagram of the structure of the information query module of the present invention.

[0057] Figure 7 It is a schematic diagram of the structure of the claim management module of the present invention.

[0058] Figure 8 It is a schematic diagram of the quality management module structure of the present invention.

[0059] Fig. 9 It is a schematic diagram of the structure of the order tracking module of the present invention. DETAILED DESCRIPTION

[0060] The following is a further detailed description of the marine main engine after-sales service information management system platform of the present invention in conjunction with the accompanying drawings. Obviously, what is described in this specification is only a part of the examples of the present invention, but it should not be used to limit the protection scope of the present invention.

[0061] See also Figure 1-9 The present invention is used for information management of after-sales service of marine main engines. By logging into the after-sales service management system platform, managers and service engineers can obtain relevant information and functional services to complete the after-sales service of marine main engines.

[0062] See also Figure 1 System structure diagram, the marine main engine after-sales service information management system platform includes:

[0063] The login interface module is used to log in to the service platform to obtain relevant functional services and assist managers and service engineers to complete after-sales services through the after-sales service information platform;

[0064] Operation interface module, users can complete various tasks in the operation interface, including data query, information entry, task distribution, task flow and other functions;

[0065] Home page interface module, used to display visual data of after-sales service;

[0066] Information management module, used for user management, product information management, task assignment, background data maintenance, circular management, high-frequency quality data statistics, etc.;

[0067] The work dispatch management module is used to receive and count work dispatch orders;

[0068] Information query module, used for reprocessing of various work order information, task tracking, forwarding processing, post-information maintenance, data statistical analysis, etc.;

[0069] The quality management module is used as a centralized tracking module to handle quality issues after statistics of problems found during after-sales service and warranty issues;

[0070] Claim management module, used for unified claim management for supplier's product quality issues;

[0071] The order tracking module is used to complete the purchase order for the spare parts required during the warranty process and track the purchase progress.

[0072] In the login interface module, users can log in to the system with their account and password under the premise of authorization. The login window requires the user to enter information such as their mobile phone number and mobile phone verification code to ensure the security of the account; the user's mobile phone number needs to be registered and approved by management. The registration information is relatively comprehensive and needs to be filed within the company to ensure system security. At the same time, the system will automatically identify abnormal logins or downloads and intercept the user to ensure information security.

[0073] See also Figure 2 Schematic diagram of the operation interface module structure, the operation interface module structure is divided into two parts, the navigation bar module and the display work module.

[0074] The navigation bar module is located on the left side of the system main page. It is a collection of all the functional modules of the system, covering all operating functions of the system. It can be increased or decreased at will according to customer needs. Users can make selections on the left side of the main page based on their permissions and granted permission functions. By clicking on the relevant functional modules of the navigation bar module, you can see the sub-modules under the module and complete work tasks or data queries.

[0075] The display work module is located on the right side of the system main page. It is the actual display area of ​​the functional modules on the left. You can see the specific status of visual data or task reception and reporting.

[0076] Since each user has different permissions, the operation interface module format will be slightly different for different users, and the sub-module functions in the sub-items will also be slightly different to reflect the differences between them and their different responsibilities.

[0077] See also Figure 3 Schematic diagram of the home page interface module structure. As the default display module, the home page interface module is a page that displays graphically based on background data. It does not require operator approval and is only used for display. The home page interface module can display all required visual data according to customer needs, including plans for the current year or month, work dispatch, quality problem classification, number of policies, policy classification, policy closure status, parts distribution, etc. When the user enters the home page interface module, the background will quickly calculate and complete the presentation of visual charts, and update the background data after the set number of seconds as needed, so that users can be the first to understand the various intuitive real-time data of the after-sales service system, and make quick responses and judgment decisions based on these data.

[0078] See also Figure 4 Schematic diagram of the information management module structure, the information management module includes a user management module, a product information management module, a task assignment module, a background data maintenance module, a circular management module, a high-frequency quality data statistics module, etc.

[0079] User management module: Since the information management system platform is a non-public system that needs to be kept confidential, it is necessary to audit the users who log in to the system platform. The user management module audits the logged-in users, classifies the users according to actual needs, and grants different permissions to perform different tasks; each user can set their own password, which can also be a random password on the mobile phone; only system administrators have the user management module, and other ordinary users cannot see this module. System administrators can perform basic functions such as adding, deleting, granting permissions, and resetting passwords for users. Once a user leaves, the system administrator can deregister the user at any time and can also reset the passwords of each user.

[0080] The product information management module is used to enter the basic information of the product into the module, including the basic parameter information of the product, customer information, product factory debugging time, factory delivery time, factory delivery time, contract, warranty period, etc. This module is connected with other work modules. When the user receives the work order, he needs to fill in the real and accurate information according to the situation of the time product. The product information management module can realize real-time synchronization of data without additional filling, but data modification and other data filling can be performed to achieve complete product information. Among them, the basic parameters of the product, customer information, contract and warranty period are obtained when the company's product information list is imported. The time information is automatically imported into the product information management module after being filled in by the service engineer from the work dispatch module, without the need for secondary input.

[0081] Product data import module: The after-sales service system requires basic data, such as basic product information, including model, customer, features, delivery time, shipping time, etc., depending on the characteristics of the product; after the system is initialized, it can be imported into the system at one time; after each update of product information, it can also be imported at one time to refresh the system's basic product data.

[0082] Warranty data import module: Product warranty is an important part of after-sales service. Various insurance policies are received every day. The warranty supervisor needs to enter the warranty information into the system in a timely manner. Sometimes the warranty supervisor will make unified updates based on the overall export. The warranty data import module can achieve efficient changes and save warranty change time.

[0083] Deletion module, this module can be used to delete abnormal or unwanted information data. Since ordinary users do not have the permission to delete, this module is for senior managers to use. When redundant data is found, senior managers can delete the data that needs to be cleared in the deletion module, mainly including process quality problem data and warranty registration data.

[0084] The task assignment module is used by managers to assign tasks to service engineers based on product requirements.

[0085] The work order module is operated by supervisors. According to the company's business content, it can be divided into a variety of task assignments. Tasks are assigned before they need to be executed. It is not limited to workshop commissioning, off-site commissioning, warranty services, onboard services, and accompanying services. The system can add or reduce modules according to customer needs. After the supervisor fills in the task in the work order module, the system will assign the task to the corresponding service engineer according to the name of the service supervisor, and the service engineer will display the assigned task in his own system.

[0086] The background data maintenance module is maintained by the system development management personnel. Senior management personnel cannot directly make operations and modifications in the system. Modifications beyond their authority are handed over to the system development management personnel for maintenance.

[0087] Circular management module, this module is used to collect product service circulars, including those from patent owners and those issued by the company. The circular supervisor needs to promptly register the circulars received or to be issued, and after collective discussion, fill in detailed information to ensure that the status of the circular can be intuitively understood during subsequent review. This module can upload files to save the actual content of the circular.

[0088] The high-frequency quality data statistics module is an automatic data statistics display module based on the warranty work order reporting data. Users can complete data search and statistics based on different keywords.

[0089] The warranty parts statistics module is associated with the warranty service work order module. According to the requirements of the insurance policy, the name of the problem parts needs to be accurately reported. In this way, the problem parts will be statistically classified and the distribution of parts in the product insurance policy will be displayed in real time. This will enable you to understand the common problems of the product as quickly as possible, discuss and analyze the common problems in a timely manner, and curb the expansion of the problems.

[0090] See also Figure 5 Schematic diagram of the structure of the work dispatch management module, the work dispatch management module includes a work dispatch order module, an unreceived work dispatch order module and a work dispatch statistics module.

[0091] The work order module displays the work orders assigned by managers, which is used for service engineers to understand their own work tasks. Click to confirm the content of the work order, query, enter and archive the completion information of their own work tasks.

[0092] The unreceived work order module displays the status of dispatched work orders and whether there are any service engineers who have not received them. The management staff can click on this module to display dispatched work orders that are in unreceived status and remind the receiving personnel in time.

[0093] The work assignment statistics module will display the work assignment status of each task in the year in real time, including how many have been assigned and how many have been completed, allowing managers to understand the work assignment status in real time.

[0094] Real-time data on work dispatch can be found in the home page interface module, allowing managers to quickly understand the progress of work.

[0095] See also Figure 6 Schematic diagram of the information query module structure, the information query module includes an in-factory debugging work order query module, an out-of-factory debugging work order query module, an insurance policy database module, a boarding service module and an insurance policy classification statistics module.

[0096] In the factory commissioning work order query module, managers can click to query and view all dispatched work orders, and understand the information filling status of service engineers, including whether the data archiving has been completed; after receiving the work assignment, service engineers can query all factory commissioning service tasks for which they are responsible under this module, and complete the information filling and data archiving within the specified time as required.

[0097] The function of the off-site debugging work order query module is similar to the above-mentioned on-site debugging work order query module, except that the service location is changed from inside the factory to outside the factory. Its functions and responsibilities are consistent, but the format and content are slightly adjusted to meet the needs of off-site debugging.

[0098] The insurance policy database module is used to query the insurance policy information of all registered products and is maintained by the warranty supervisor. Each warranty supervisor maintains the insurance policy for the project he is responsible for, and promptly fills the basic information of the insurance policy and subsequent processing information into the module. During the insurance policy processing process, the process processing data also needs to be filled in in a timely manner, and the final cause must be stated to ensure that when the problem is traced later, it can be understood how the problem was handled and how it should be pre-controlled; the warranty supervisor can only query the insurance policy he maintains, while the management personnel can query the insurance policies maintained by all warranty supervisors. The warranty service work order has a circulation function, which can be circulated to the relevant responsible department according to the division of responsibilities, and the responsible department will fill in the processing plan and pre-control plan into the system, and finally circulate to the quality department and procurement department to pre-control related problems.

[0099] The boarding service module is maintained by the warranty service manager. When the policy processing process requires an engineer to board the ship for inspection, this module is activated. The warranty service manager will select the warranty team leader, write down the service content and related requirements of this boarding, and assign the task to the corresponding service engineer. This module is connected to the policy database information to reduce the duplication of operation data.

[0100] The policy classification statistics module is a customized module. It is a chart display classification module based on the policy database. It is an optional visualization function module that can display the monthly distribution of all policies of the year as a whole. You can select the warranty supervisor to view the policy status by yourself. You can view the policy status (received and closed) at any time according to different options, such as different time periods, for analysis and statistics. Completing the statistical analysis of data can greatly reduce unnecessary statistical time.

[0101] See also Figure 7 Schematic diagram of the claims management module structure.

[0102] The claim management module is associated with the policy service work order. After receiving the policy, the warranty supervisor will register the policy in the policy service work order module and determine whether it is a claim item based on subsequent question inquiries. If so, it will be included in the claim list module. The manager can perform statistical analysis on the claim items based on the search items.

[0103] Based on the cost of claimed parts, statistical analysis of the costs can be quickly completed in this module.

[0104] See also Figure 8 Schematic diagram of the quality management module structure.

[0105] This quality management module is used to collect quality issues found during product commissioning, delivery, and on-board flights. After discovering a problem, the service engineer will enter the problem into the system in a timely manner and transfer it to the department head, who will then transfer it to the relevant responsible department. The responsible department will then fill in the treatment plan and preventive control plan into the system, and finally transfer it to the quality department and procurement department for pre-control of related issues.

[0106] See also Fig. 9 Schematic diagram of the order tracking module structure.

[0107] In response to the needs during the warranty process, spare parts are purchased to solve warranty issues. The order tracking module is connected to the company's ERP and communicates with the warranty service work order module. When processing the insurance policy, purchase orders are placed for parts that require spare parts and are not claim items, and information is accurately reported to ensure that ERP can accurately identify and place purchase orders in a timely manner. At a later stage, the status of the list can be displayed in real time to understand the delivery time.

[0108] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles of the present invention, and the scope of protection sought by the present invention is defined by the claims.

Claims

1. A marine main engine after-sales service information management system platform, characterized in that: The system platform includes: The login interface module is used for users to log in to the system through their account and password under the premise of authorization; The operation interface module is used for users to complete various functional operations including data query, information entry, task dispatch and task flow in the operation interface; Home page interface module, used to display visual data of after-sales service; Information management module, used for user management, product information management, task assignment, background data maintenance, circular management and high-frequency quality data statistics; The work dispatch management module is used to receive and count work dispatch orders; Information query module, used for reprocessing of various work order information, task tracking, forwarding, post-information maintenance and data statistical analysis; The quality management module is used as a centralized tracking module to handle quality issues after statistics of problems found during after-sales service and warranty issues; Claim management module, used for unified management of claims against suppliers for product quality issues; The order tracking module is used to complete the purchase order for the spare parts required during the warranty process and track the purchase progress.

2. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The login interface module includes: The user's mobile phone number and mobile phone verification code must be entered when logging in to ensure the security of the account; the user's mobile phone number is used to register and pass management approval, and comprehensive registration information needs to be filed within the company to ensure system security.

3. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The operation interface module comprises: The navigation bar module is displayed on the left side of the page, showing all the functional modules of the system platform. Customers can click on the required functional modules and their sub-modules according to their own permissions to complete data query and functional operation; The work module is displayed on the right side of the page. Clicking on the relevant module will display the visual data of the module and the specific status of task receipt and reporting.

4. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The home page interface module is a default display-only module with no manual operation processing function. It performs graphical display based on the background real-time data of other functional modules. The real-time data includes the current / monthly plan, work dispatch, quality problem classification, policy quantity, policy classification, policy closure status and parts distribution, so that customers can understand the product data at the first time and make decisions based on it.

5. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The information management module includes: The user management module is used to review users and implement the functions of adding, deleting, granting permissions and resetting passwords for users; Product information management module, used to input basic product information including basic product parameters, customer information, product factory commissioning time, factory delivery time, off-factory delivery time, contract and warranty period; The task assignment module is used by managers to assign tasks to service engineers based on product requirements; The backend data maintenance module is used by system development managers to maintain the data of the system platform; Circular management module, used to collect, upload and save product service circulars; The high-frequency quality data statistics module is based on the reported data of the warranty work order and is used to automatically count and display the data of high-frequency problem parts according to the user's search needs.

6. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The dispatch management module includes: The work order module is used by service engineers to understand and click to confirm the content of the work order, and to query, enter and archive the completion information of their own work orders; The unreceived work order module is used by managers to query the status of received and unreceived work orders, so as to promptly remind relevant service engineers; The work dispatch statistics module is used to display the work dispatch status of each task in real time.

7. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The information query module includes: The in-plant commissioning work order query module is used by service engineers to query all their assigned in-plant commissioning work orders, fill in and modify the completion progress information of the work order, and complete the data archiving after the task is completed. It is also used by management personnel to query the completion progress information of all assigned in-plant commissioning work orders and review and confirm the archived data of the completed work orders; The off-site commissioning work order query module is used by service engineers to query all their assigned off-site commissioning work orders, fill in and modify the completion progress information of the work order, and complete the data archiving after the task is completed. It is also used by management personnel to query the completion progress information of all assigned off-site commissioning work orders and review and confirm the archived data of completed dispatched work orders; The policy database module is used to query the policy information of all products; The boarding service module is used to enter and dispatch boarding service tasks during the policy processing process; The policy classification statistics module is based on the policy database and is used to self-service query the policy classification distribution and display charts according to different options, and complete statistical analysis of the data.

8. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The quality management module includes: service engineers discover and collect quality problems that occur during product commissioning, delivery and onboard stages, enter them into the system in a timely manner, and then transfer them to relevant responsible departments, quality departments and procurement departments to take processing and preventive measures.

9. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The claim management module includes: the warranty supervisor registers the supplier's product quality issues and determines whether they belong to the claim items, and the management personnel conducts statistical analysis on the claim items according to the search items.

10. The marine main engine after-sales service information management system platform according to claim 1, characterized in that: The order tracking module includes: when processing an insurance policy, timely placing purchase orders for parts that require spare parts and are not claim items, accurately reporting information, and displaying the status of the purchase order in real time at a later stage to grasp the arrival time of the purchased spare parts.

11. The marine main engine after-sales service information management system platform according to claim 1 is characterized by: The operation of the system platform includes the following steps: 1) System environment construction, ensuring the normal operation of each module through debugging; 2) Set up the client and web version of the system platform according to customer needs, click on the client or enter the URL, enter the user name or mobile phone number on the login interface, and enter the password or random verification code to enter the system login interface; 3) Since the permissions of each customer account are different, the functions of the navigation page presented after logging into the system are also different. Customers perform functional operations under different permissions, and the management personnel set permissions according to different customer types; 4) Information entry: managers have the highest authority and should maintain the system in a timely manner to ensure the accuracy and timeliness of basic data. Service engineers are basic users and should complete information entry according to work assignments and responsibility requirements, and update information on related tasks at different time points; 5) System maintenance is performed by management personnel. When a problem occurs in the system, the problem is promptly checked in the system background, and the system problem is corrected by modifying the software and the system is updated in a timely manner.

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