Automobile warranty pre-authorization auditing method and device, electronic equipment and storage medium

Abstract

The invention provides an automobile warranty pre-authorization auditing method and device, electronic equipment and a storage medium. The automobile warranty pre-authorization auditing method comprises the following steps: determining a first pre-authorization auditing rule set according to a warranty policy; receiving a warranty work order; matching the warranty work order with the first pre-authorization auditing rule set to obtain a matching result; and performing pre-authorization auditing on the warranty work order according to a matching result. According to the method, the first pre-authorization auditing rule set is determined according to the warranty policy, then the warranty work order is matched with the first pre-authorization auditing rule set, and finally the warranty work order is subjected to pre-authorization auditing according to the matching result. The problem that a traditional auditing mode cannot be flexibly expanded to adapt to various special scenes is solved.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to a method and device for reviewing automobile warranty pre-authorization, electronic equipment and storage medium. Background Art

[0002] The pre-authorization mechanism helps ensure that dealers cannot perform repairs without the manufacturer's approval, which can prevent unnecessary expenses and maintain financial clarity. As part of ensuring that the repair service meets the expected standards, the manufacturer needs to control the repair process. The pre-authorization application helps to confirm that the repair work meets the manufacturer's specifications and standards, thereby ensuring the quality of the repair. Based on this, a new automotive warranty pre-authorization review solution is needed that can meet the flexible requirements of the car manufacturer's claims review team for pre-authorization review rules, so as to solve the problem that the traditional review method cannot be flexibly expanded to adapt to various special scenarios. Summary of the invention

[0003] The present invention aims to solve at least one of the technical problems existing in the prior art or related art.

[0004] To this end, a first aspect of the present invention provides a method for reviewing automobile warranty pre-authorization.

[0005] A second aspect of the present invention provides a review device for automobile warranty pre-authorization.

[0006] A third aspect of the present invention provides an electronic device.

[0007] A fourth aspect of the present invention provides a storage medium.

[0008] In view of this, according to the first aspect of the present invention, a method for reviewing automobile warranty pre-authorization is proposed, including: determining a first pre-authorization review rule set according to a warranty policy; receiving a warranty work order; matching the warranty work order with the first pre-authorization review rule set to obtain a matching result; and performing a pre-authorization review on the warranty work order according to the matching result.

[0009] The automobile warranty pre-authorization review method provided by the present invention mainly includes: firstly determining a first pre-authorization review rule set according to a warranty policy, wherein the warranty policy may include: warranty time range, warranty mileage range, warranty parts and other information, and determining the first pre-authorization review rule set according to the warranty policy can be to sort out common pre-authorization review rules and some special pre-authorization review rules according to the manufacturer's warranty policy, and then the common pre-authorization review rules and some special pre-authorization review rules form a first pre-authorization review rule set, and by determining the first pre-authorization review rule set, on the one hand, the standardization of the warranty work order approval process can be strengthened to avoid dealers from generating non-compliant warranty repair business, and on the other hand, the pre-authorization review can be expanded to various different scenarios. After obtaining the first pre-authorization review rule set, a warranty work order is received, wherein the warranty work order is established by the dealer according to the damage of the vehicle, and the warranty work order may include vehicle information, vehicle damage, and parts that need to be repaired in the vehicle. After receiving the warranty work order, the warranty work order is matched with the first pre-authorization review rule set, and a matching result is obtained. Finally, the warranty work order is pre-authorized and reviewed based on the matching result, that is, it is determined whether the information in the warranty work order is the same as the pre-authorization review rules in the first pre-authorization review rule set. If the information in the warranty work order is different from the pre-authorization review rules in the first pre-authorization review rule set, that is, the pre-authorization review rules are not triggered, then it means that the information in the warranty work order complies with the warranty policy, and therefore, there is no need to pre-authorize the warranty work order, and the dealer can submit a claim application form normally according to the warranty work order. If the information in the warranty work order is the same as the pre-authorization review rules in the first pre-authorization review rule set, that is, the information in the warranty work order triggers the pre-authorization review rules, then it means that the information in the warranty work order does not comply with the warranty policy, and therefore it is necessary to review the warranty work order to determine whether the warranty work order can be pre-authorized. If pre-authorization can be performed, the warranty work order is pre-authorized so that the dealer can submit a claim application form normally according to the warranty work order. If pre-authorization cannot be performed, the dealer needs to re-establish the warranty work order. In the present invention, common pre-authorization review rules and some pre-authorization review rules with special requirements are sorted out according to the manufacturer's warranty policy, and a first pre-authorization review rule set is formed, thereby strengthening the standardization of the warranty work order approval process and avoiding dealers from generating non-compliant warranty repair business. Furthermore, by matching the first pre-authorization review rule set with the warranty work order, and pre-authorizing and reviewing the warranty work order according to the matching result, the problem that the traditional review method cannot be flexibly expanded to adapt to various special scenarios is solved.

[0010] The above-mentioned automobile warranty pre-authorization review method according to the present invention may also have the following technical features: In some technical solutions, optionally, the step of determining a first set of pre-authorization review rules based on a warranty policy includes: determining parameter information based on the warranty policy, wherein the parameter information includes: one or several combinations of vehicle information, maintenance items or components; determining a second set of pre-authorization review rules based on the warranty policy, wherein the second set of pre-authorization review rules includes: one or several combinations of special vehicle configuration rules, maintenance item configuration rules or component configuration rules; determining a third set of pre-authorization review rules, wherein the third set of pre-authorization review rules includes: one or several combinations of rule factors, rule conditions, review levels and rule configurations; determining a first set of pre-authorization review rules based on the parameter information, the second set of pre-authorization review rules and the third set of pre-authorization review rules.

[0011] In the technical scheme, the step of determining the first pre-authorization review rule set according to the warranty policy includes: first determining parameter information according to the warranty policy, wherein the parameter information includes: one or several combinations of review level, vehicle information, maintenance items, parts and other items, that is, sorting out basic parameter information such as review level, vehicle information, maintenance items, parts and other items in the warranty policy. Then determining the second pre-authorization review rule set according to the warranty policy, wherein the second pre-authorization review rule set includes: one or several combinations of special vehicle configuration rules, maintenance item configuration rules or component configuration rules, that is, sorting out the level of pre-authorization required for special vehicles, maintenance items, parts and other items according to the warranty policy. Then determining the third pre-authorization review rule set, wherein the third pre-authorization review rule set includes: one or several combinations of rule factors, rule conditions, review levels and rule configurations, and the third pre-authorization review rule set is customized by the manufacturer, that is, the manufacturer can set different third pre-authorization review rule sets according to different scenarios. Finally, the parameter information, the second pre-authorization review rule set and the third pre-authorization review rule set are integrated to obtain the first pre-authorization review rule set. By customizing the third-party pre-authorization review rule set, the pre-authorization review can be applied to different scenarios.

[0012] In some technical solutions, optionally, the step of determining a third set of pre-authorization review rules includes: determining configuration parameters, wherein the configuration parameters include: one or a combination of fee amount, code or time; and determining the third set of pre-authorization review rules based on the configuration parameters.

[0013] In the technical solution, the step of determining the third pre-authorization review rule set includes: first determining configuration parameters, wherein the configuration parameters include: one or more combinations of fee amount, code or time, and then determining the third pre-authorization review rule set according to the determined configuration parameters. That is, the third pre-authorization review rule set is configured according to dimensions such as fee amount, code and time. By configuring the third pre-authorization review rule set according to dimensions such as fee amount, code and time, the final first pre-authorization review rule set can have more personalized pre-authorization review rules.

[0014] In some technical schemes, optionally, the step of pre-authorization review of the warranty work order based on the matching result includes: when the information in the warranty work order is different from both the first pre-authorization review rule and the second pre-authorization review rule in the first pre-authorization review rule set, the warranty work order is not processed, wherein the first pre-authorization review rule is a rejection rule and the second pre-authorization review rule is a manual review rule; when the information in the warranty work order is the same as the second pre-authorization review rule in the first pre-authorization review rule set, the warranty work order is verified; when the information in the warranty work order is the same as the first pre-authorization review rule in the first pre-authorization review rule set, feedback information is sent to the user.

[0015] In some technical solutions, optionally, the step of pre-authorization review of the warranty work order based on the matching result includes: when the information in the warranty work order is different from both the first pre-authorization review rule and the second pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order does not trigger the pre-authorization review rule, it means that the warranty work order is a regular warranty work order and no additional processing is required. The claim application form can be submitted normally, so no processing is performed on the warranty work order. Among them, the first pre-authorization review rule refers to a rejection rule, and the rejection rule includes: mileage limit, time limit and component limit, wherein the components in the component limit are consumable parts. The second pre-authorization review rule is a manual review rule, wherein the manual review rule refers to some special maintenance items and components that are in a gray area and need to be manually reviewed by the manufacturer and passed before free warranty can be provided. When the information in the warranty work order is the same as the second pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order triggers the second pre-authorization review rule, since the second pre-authorization review rule is a manual review rule, the warranty work order needs to be sent to the manufacturer, and the manufacturer verifies some parts or maintenance items in the warranty work order manually or by machine. If the verification is passed, the warranty work order is pre-authorized. If the verification fails, the warranty work order is not pre-authorized. When the information in the warranty work order is the same as the first pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order triggers the first pre-authorization review rule, since the first pre-authorization review rule is mileage restrictions, time restrictions, and parts restrictions, when the warranty work order triggers the first pre-authorization review rule, it means that some information in the warranty work order is not within the warranty policy. Therefore, feedback information is sent to the user, prompting the user to modify the information in the warranty work order that does not comply with the warranty policy.

[0016] In some technical solutions, optionally, the step of sending feedback information to the user includes: marking the data information in the warranty work order that is identical to the first pre-authorization review rule in the first pre-authorization review rule set; and sending the marked data information and abnormal prompt to the user.

[0017] In the technical solution, the step of sending feedback information to the user includes: first determining the data information in the warranty work order that is the same as the pre-authorization review rule in the first pre-authorization review rule set, that is, determining the data information in the warranty work order that does not comply with the warranty policy, and then marking the data information in the warranty work order that is the same as the first pre-authorization review rule in the first pre-authorization review rule set, and finally sending the marked data information and an abnormal prompt to the user, wherein the abnormal prompt may include rejection information. By marking the data information in the warranty work order that is the same as the first pre-authorization review rule in the first pre-authorization review rule set, the user can be informed of which pre-authorization review rules the warranty work order has triggered.

[0018] In some technical solutions, optionally, the step of verifying the warranty work order includes: determining whether there is a pre-authorized first pre-authorization document based on the warranty work order; based on the existence of the first pre-authorization document, associating the first pre-authorization document with the warranty work order; based on the non-existence of the first pre-authorization document, generating a second pre-authorization document based on the warranty work order, and sending the second pre-authorization document to the manufacturer.

[0019] In this technical solution, the step of verifying the warranty work order includes: first, determining whether there is a first pre-authorization document that has been authorized based on the warranty work order, that is, first searching whether there is a first pre-authorization document that is related to the warranty work order and has been pre-authorized. If there is a first pre-authorization document, the first pre-authorization document is associated with the warranty work order, thereby realizing the pre-authorization of the warranty work order. When the first pre-authorization document does not exist, it is necessary to generate a second pre-authorization document based on the warranty work order, and send the second pre-authorization document to the manufacturer so that the manufacturer can review the warranty work order. The reason for searching whether there is a pre-authorization document that has been pre-authorized is that the warranty work order will be repeatedly modified. After the pre-authorization of a certain item and accessory that has been completed before, the item and accessory in the warranty work order may be deleted, and then added back later. At this time, it is only necessary to associate the pre-authorization document that has been pre-authorized before, without submitting additional processes again, thereby saving time costs.

[0020] In some technical solutions, optionally, after the step of sending the second pre-authorization document to the manufacturer, the following steps are included: judging the second pre-authorization document to determine whether technical support is required; sending the second pre-authorization document to a technician based on the need for technical support; receiving feedback from the technician on the second pre-authorization document; and processing the second pre-authorization document based on the feedback information.

[0021] In this technical solution, after the step of sending the second pre-authorization document to the manufacturer, it includes: first, the authorized auditor of the manufacturer analyzes the second pre-authorization document to determine whether technical support is needed, that is, to determine whether the authorized auditor of the manufacturer can directly process the second pre-authorization document. If it can be processed, it means that no technical support is needed. Therefore, the authorized auditor of the manufacturer can directly process the second pre-authorization document; if it cannot be processed, it means that the technical problem in the second pre-authorization document cannot be directly processed and needs manual analysis and diagnosis, so technical support is needed, then the second pre-authorization document is sent to the technical staff of the manufacturer, and the technical staff manually annotates the technical problem in the second pre-authorization document and generates feedback information, then receives the feedback information of the technical staff on the second pre-authorization document, and finally processes the second pre-authorization document according to the feedback information. During the pre-authorization review process, when some problems that require technical staff to analyze and diagnose are found, they can be sent to the technical support staff for annotation and feedback, thereby ensuring the accuracy of the review.

[0022] According to a second aspect of the present invention, a review device for automobile warranty pre-authorization is proposed, wherein the review device for automobile warranty pre-authorization includes: a first determination module, the first determination module is used to determine a first pre-authorization review rule set according to a warranty policy; a first receiving module, the first receiving module is used to receive a warranty work order; a matching module, the matching module is used to match the warranty work order with the first pre-authorization review rule set to obtain a matching result; and a processing module, the processing module is used to perform a pre-authorization review on the warranty work order according to the matching result.

[0023] The automobile warranty pre-authorization review device provided by the present invention mainly includes: a first determination module, a first receiving module, a matching module and a processing module. Among them, the first determination module can determine the first pre-authorization review rule set according to the warranty policy, wherein the warranty policy may include: warranty time range, warranty mileage range and warranty parts and other information, and the process of determining the first pre-authorization review rule set according to the warranty policy can be to sort out common pre-authorization review rules and some special requirements of pre-authorization review rules according to the manufacturer's warranty policy, and then the common pre-authorization review rules and some special requirements of pre-authorization review rules form a first pre-authorization review rule set. By determining the first pre-authorization review rule set, on the one hand, the standardization of the warranty work order approval process can be strengthened to avoid dealers from generating non-compliant warranty maintenance business, and on the other hand, the pre-authorization review can be expanded to various different scenarios. After obtaining the first pre-authorization review rule set, the first receiving module receives the warranty work order, wherein the warranty work order is established by the dealer according to the damage of the vehicle, and the warranty work order may include vehicle information, vehicle damage and vehicle parts that need to be repaired. After receiving the warranty work order, the matching module matches the warranty work order with the first pre-authorization review rule set and obtains the matching result. Finally, the processing module performs a pre-authorization review on the warranty work order according to the matching result, that is, determines whether the information in the warranty work order is the same as the pre-authorization review rules in the first pre-authorization review rule set. If the information in the warranty work order is not the same as the pre-authorization review rules in the first pre-authorization review rule set, that is, the pre-authorization review rules are not triggered, it means that the information in the warranty work order complies with the warranty policy, so there is no need to pre-authorize the warranty work order, and the dealer can submit a claim application form normally according to the warranty work order. If the information in the warranty work order is the same as the pre-authorization review rules in the first pre-authorization review rule set, that is, the information in the warranty work order triggers the pre-authorization review rules, it means that the information in the warranty work order does not comply with the warranty policy, so it is necessary to review the warranty work order to determine whether the warranty work order can be pre-authorized. If it can be pre-authorized, the warranty work order is pre-authorized so that the dealer can submit a claim application form normally according to the warranty work order. If it cannot be pre-authorized, the dealer needs to re-establish the warranty work order. In the present invention, common pre-authorization review rules and some pre-authorization review rules with special requirements are sorted out according to the manufacturer's warranty policy, and a first pre-authorization review rule set is formed, thereby strengthening the standardization of the warranty work order approval process and avoiding dealers from generating non-compliant warranty repair business. Furthermore, by matching the first pre-authorization review rule set with the warranty work order, and pre-authorizing and reviewing the warranty work order according to the matching result, the problem that the traditional review method cannot be flexibly expanded to adapt to various special scenarios is solved.

[0024] According to a third aspect of the present invention, an electronic device is proposed, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the computer program, the steps of the automobile warranty pre-authorization review method as described in any one of the above items are implemented.

[0025] The electronic device provided by the present invention implements the steps of the above-mentioned automobile warranty pre-authorization review method when the processor executes the computer program, which can achieve the technical effect of any of the above-mentioned technical solutions and will not be repeated here.

[0026] According to a fourth aspect of the present invention, a storage medium is provided, on which a computer program is stored, and when the computer program is executed by a processor, the steps of the automobile warranty pre-authorization review method as described in any one of the above items are implemented.

[0027] The storage medium provided by the present invention implements the steps of the above-mentioned automobile warranty pre-authorization review method when the computer program is executed by the processor, and can achieve the technical effects of any of the above-mentioned technical solutions, which will not be repeated here.

[0028] Additional aspects and advantages of the present invention will become apparent from the following description or may be learned by practice of the present invention. BRIEF DESCRIPTION OF THE DRAWINGS

[0029] The above and / or additional aspects and advantages of the present invention will become apparent and easily understood from the description of the embodiments in conjunction with the following drawings, in which: Figure 1 One of the flow diagrams of a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention is shown; Figure 2 A flow chart showing the step of determining a first pre-authorization review rule set according to a warranty policy in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Figure 3 A schematic flow chart showing the step of determining a third pre-authorization review rule set in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Figure 4 A flow chart showing the steps of pre-authorization review of a warranty work order according to a matching result in a method for reviewing a warranty pre-authorization of an automobile according to an embodiment of the present invention is shown; Figure 5 A schematic flow chart showing the step of sending feedback information to a user in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Figure 6 A schematic flow chart showing the steps of checking a warranty work order in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Figure 7A schematic diagram showing a flow chart after the step of sending the second pre-authorization document to the manufacturer in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Figure 8 One of the schematic block diagrams of a vehicle warranty pre-authorization review device according to an embodiment of the present invention is shown; Fig. 9 A second flow chart of a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention is shown; Fig.10 One of the principle schematic diagrams of a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention is shown; Fig.11 A second schematic diagram showing the principle of a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Fig.12 A third schematic diagram showing a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Fig.13 A second schematic block diagram showing a device for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Fig.14 A schematic block diagram of an electronic device according to an embodiment of the present invention is shown. DETAILED DESCRIPTION

[0030] In order to more clearly understand the above-mentioned purpose, features and advantages of the present invention, the present invention is further described in detail below in conjunction with the accompanying drawings and specific embodiments. It should be noted that the embodiments of the present invention and the features in the embodiments can be combined with each other without conflict.

[0031] In the following description, many specific details are set forth to facilitate a full understanding of the present invention. However, the present invention may also be implemented in other ways different from those described herein. Therefore, the protection scope of the present invention is not limited to the specific embodiments disclosed below.

[0032] Figure 1 One of the flow charts of a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention is shown. The method includes: Step 102: Determine a first pre-authorization review rule set according to the warranty policy; Step 104: receiving a maintenance work order; Step 106: Match the maintenance work order with the first pre-authorization review rule set to obtain a matching result; Step 108: Perform pre-authorization review on the warranty work order based on the matching result.

[0033] The automobile warranty pre-authorization review method provided by the present invention mainly includes: firstly determining a first pre-authorization review rule set according to a warranty policy, wherein the warranty policy may include: warranty time range, warranty mileage range, warranty parts and other information, and determining the first pre-authorization review rule set according to the warranty policy can be to sort out common pre-authorization review rules and some special pre-authorization review rules according to the manufacturer's warranty policy, and then the common pre-authorization review rules and some special pre-authorization review rules form a first pre-authorization review rule set, and by determining the first pre-authorization review rule set, on the one hand, the standardization of the warranty work order approval process can be strengthened to avoid dealers from generating non-compliant warranty repair business, and on the other hand, the pre-authorization review can be expanded to various different scenarios. After obtaining the first pre-authorization review rule set, a warranty work order is received, wherein the warranty work order is established by the dealer according to the damage of the vehicle, and the warranty work order may include vehicle information, vehicle damage, and parts that need to be repaired in the vehicle. After receiving the warranty work order, the warranty work order is matched with the first pre-authorization review rule set, and a matching result is obtained. Finally, the warranty work order is pre-authorized and reviewed based on the matching result, that is, it is determined whether the information in the warranty work order is the same as the pre-authorization review rules in the first pre-authorization review rule set. If the information in the warranty work order is different from the pre-authorization review rules in the first pre-authorization review rule set, that is, the pre-authorization review rules are not triggered, then it means that the information in the warranty work order complies with the warranty policy, and therefore the warranty work order needs to be pre-authorized. The dealer can submit a claim application form normally according to the warranty work order. If the information in the warranty work order is the same as the pre-authorization review rules in the first pre-authorization review rule set, that is, the information in the warranty work order triggers the pre-authorization review rules, then it means that the information in the warranty work order does not comply with the warranty policy, and therefore the warranty work order needs to be reviewed to determine whether the warranty work order can be pre-authorized. If pre-authorization can be performed, the warranty work order is pre-authorized so that the dealer can submit a claim application form normally according to the warranty work order. If pre-authorization cannot be performed, the dealer needs to re-establish the warranty work order. In the present invention, common pre-authorization review rules and some pre-authorization review rules with special requirements are sorted out according to the manufacturer's warranty policy, and a first pre-authorization review rule set is formed, thereby strengthening the standardization of the warranty work order approval process and avoiding dealers from generating non-compliant warranty repair business. Furthermore, by matching the first pre-authorization review rule set with the warranty work order, and pre-authorizing and reviewing the warranty work order according to the matching result, the problem that the traditional review method cannot be flexibly expanded to adapt to various special scenarios is solved.

[0034] For example, in the present invention, the main principle of vehicle warranty is mainly the time and mileage limit, such as 3 years and 100,000 kilometers; however, before meeting this condition, not all accessories of all vehicles can be guaranteed; generally, there are the following major rules: 1. Fragile and consumable parts will not be guaranteed. When submitting the warranty work order for this part, it is necessary to directly prompt that it cannot be submitted; 2. Control of vehicle use, such as the warranty mileage and time of special vehicles are different from those of normal family cars, which may be short or long; 3. There are also some special maintenance items and accessories in a gray area, which require manual review by the manufacturer and can only be free of warranty after passing the review. Therefore, the above overall rules can constitute the pre-authorization review rules, so under the general principles of mileage and time, the rejection rule is triggered and rejected; triggering the manual review rule requires submitting a pre-authorization document, which is linked to the relevant warranty work order after the pre-authorization document is reviewed and passed, and is used to submit a claim application form later; if none of them are triggered, it means that it is a regular warranty work order, and no additional processing is required, and the claim application form can be submitted normally.

[0035] Figure 2 A flow chart showing a step of determining a first pre-authorization review rule set according to a warranty policy in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention is provided; wherein the step of determining a first pre-authorization review rule set according to a warranty policy comprises: Step 202: Determine parameter information according to the warranty policy, wherein the parameter information includes: vehicle information, maintenance items or components, one or a combination of several; Step 204: Determine a second pre-authorization review rule set according to the warranty policy, wherein the second pre-authorization review rule set includes: one or a combination of special vehicle configuration rules, maintenance item configuration rules or component configuration rules; Step 206: Determine a third pre-authorization review rule set, wherein the third pre-authorization review rule set includes: one or more combinations of rule factors, rule conditions, review levels, and rule configurations; Step 208: Determine the first pre-authorization review rule set according to the parameter information, the second pre-authorization review rule set and the third pre-authorization review rule set.

[0036] In this embodiment, the step of determining the first pre-authorization review rule set according to the warranty policy includes: first determining parameter information according to the warranty policy, wherein the parameter information includes: one or several combinations of review level, vehicle information, maintenance items, parts and other items, that is, sorting out basic parameter information such as review level, vehicle information, maintenance items, parts and other items in the warranty policy. Then determining the second pre-authorization review rule set according to the warranty policy, wherein the second pre-authorization review rule set includes: one or several combinations of special vehicle configuration rules, maintenance item configuration rules or component configuration rules, that is, sorting out the level of pre-authorization required for special vehicles, maintenance items, parts and other items according to the warranty policy. Then determining the third pre-authorization review rule set, wherein the third pre-authorization review rule set includes: one or several combinations of rule factors, rule conditions, review levels and rule configurations, and the third pre-authorization review rule set is customized by the manufacturer, that is, the manufacturer can set different third pre-authorization review rule sets according to different scenarios. Finally, the parameter information, the second pre-authorization review rule set and the third pre-authorization review rule set are integrated to obtain the first pre-authorization review rule set. By customizing the third-party pre-authorization review rule set, the pre-authorization review can be applied to different scenarios.

[0037] Figure 3 A flow chart showing the step of determining a third pre-authorization review rule set in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention is provided; wherein the step of determining the third pre-authorization review rule set includes: Step 302: Determine configuration parameters, where the configuration parameters include: one or a combination of fee amount, code or time; Step 304: Determine a third pre-authorization review rule set according to the configuration parameters.

[0038] In this embodiment, the step of determining the third pre-authorization review rule set includes: first determining configuration parameters, wherein the configuration parameters include: one or more combinations of fee amount, code or time, and then determining the third pre-authorization review rule set according to the determined configuration parameters. That is, the third pre-authorization review rule set is configured according to dimensions such as fee amount, code and time. By configuring the third pre-authorization review rule set according to dimensions such as fee amount, code and time, the final first pre-authorization review rule set can have more personalized pre-authorization review rules.

[0039] Figure 4 A flow chart showing the steps of pre-authorizing and reviewing a warranty work order according to a matching result in a method for reviewing a warranty pre-authorization of an automobile according to an embodiment of the present invention is shown; wherein the steps of pre-authorizing and reviewing a warranty work order according to a matching result include: Step 402: when the information in the warranty work order is different from both the first pre-authorization review rule and the second pre-authorization review rule in the first pre-authorization review rule set, the warranty work order is not processed, wherein the first pre-authorization review rule is a rejection rule and the second pre-authorization review rule is a manual review rule; Step 404: When the information in the warranty work order is the same as the second pre-authorization review rule in the first pre-authorization review rule set, the warranty work order is checked; Step 406: When the information in the maintenance work order is the same as the first pre-authorization review rule in the first pre-authorization review rule set, feedback information is sent to the user.

[0040] In this embodiment, the step of pre-authorization review of the warranty work order according to the matching result includes: when the information in the warranty work order is different from both the first pre-authorization review rule and the second pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order does not trigger the pre-authorization review rule, it means that the warranty work order is a regular warranty work order and no additional processing is required. The claim application form can be submitted normally, so no processing is performed on the warranty work order. Among them, the first pre-authorization review rule refers to a rejection rule, and the rejection rule includes: mileage limit, time limit and component limit, wherein the components in the component limit are consumable parts. The second pre-authorization review rule is a manual review rule, wherein the manual review rule refers to some special maintenance items and components that are in a gray area and need to be manually reviewed by the manufacturer and can only be repaired free of charge after the review is passed. When the information in the warranty work order is the same as the second pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order triggers the second pre-authorization review rule, since the second pre-authorization review rule is a manual review rule, the warranty work order needs to be sent to the manufacturer, and the manufacturer verifies some parts or maintenance items in the warranty work order manually or by machine. If the verification is passed, the warranty work order is pre-authorized. If the verification fails, the warranty work order is not pre-authorized. When the information in the warranty work order is the same as the first pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order triggers the first pre-authorization review rule, since the first pre-authorization review rule is mileage restrictions, time restrictions, and parts restrictions, when the warranty work order triggers the first pre-authorization review rule, it means that some information in the warranty work order is not within the warranty policy. Therefore, feedback information is sent to the user, prompting the user to modify the information in the warranty work order that does not comply with the warranty policy.

[0041] Figure 5 A flow chart showing a step of sending feedback information to a user in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; wherein the step of sending feedback information to a user comprises: Step 502: Mark the data information in the warranty work order that is the same as the first pre-authorization review rule in the first pre-authorization review rule set; Step 504: Send the marked data information and abnormal prompt to the user.

[0042] In this embodiment, the step of sending feedback information to the user includes: first determining the data information in the warranty work order that is the same as the pre-authorization review rule in the first pre-authorization review rule set, that is, determining the data information in the warranty work order that does not comply with the warranty policy, then marking the data information in the warranty work order that is the same as the first pre-authorization review rule in the first pre-authorization review rule set, and finally sending the marked data information and an abnormal prompt to the user, wherein the abnormal prompt may include rejection information. By marking the data information in the warranty work order that is the same as the first pre-authorization review rule in the first pre-authorization review rule set, the user can be informed of which pre-authorization review rules the warranty work order has triggered.

[0043] Figure 6 A flow chart showing the steps of checking a warranty work order in a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention is shown; wherein the steps of checking a warranty work order include: Step 602: Determine whether there is a pre-authorized first pre-authorization document according to the maintenance work order; Step 604: Based on the existence of the first pre-authorization document, the first pre-authorization document is associated with the warranty work order; Step 606: Based on the absence of the first pre-authorization document, a second pre-authorization document is generated according to the warranty work order, and the second pre-authorization document is sent to the manufacturer.

[0044] In this embodiment, the step of checking the warranty work order includes: firstly, determining whether there is a first pre-authorization document that has been authorized according to the warranty work order, that is, firstly searching whether there is a first pre-authorization document related to the warranty work order and that has been pre-authorized, and if there is a first pre-authorization document, then associating the first pre-authorization document with the warranty work order, thereby realizing pre-authorization of the warranty work order. When there is no first pre-authorization document, it is necessary to generate a second pre-authorization document according to the warranty work order, and send the second pre-authorization document to the manufacturer so that the manufacturer can review the warranty work order. The reason for searching whether there is a pre-authorization document that has been pre-authorized is that the warranty work order will be repeatedly modified. After the pre-authorization of a certain item and accessory that has been completed before, the item and accessory in the warranty work order may be deleted, and then added back later. At this time, it is only necessary to associate the pre-authorization document that has been pre-authorized before, without submitting additional processes again, thereby saving time costs.

[0045] Figure 7The flowchart of the method for reviewing automobile warranty pre-authorization according to one embodiment of the present invention is shown after the step of sending the second pre-authorization document to the manufacturer; wherein, after the step of sending the second pre-authorization document to the manufacturer, the following steps are included: Step 702: judging the second pre-authorization document to determine whether technical support is required; Step 704: Based on the need for technical support, send the second pre-authorization document to the technician; Step 706: receiving feedback information from the technician on the second pre-authorization document; Step 708: Process the second pre-authorization document according to the feedback information.

[0046] In this embodiment, after the step of sending the second pre-authorization document to the manufacturer, it includes: first, the authorized auditor of the manufacturer analyzes the second pre-authorization document to determine whether technical support is needed, that is, to determine whether the authorized auditor of the manufacturer can directly process the second pre-authorization document, that is, to determine whether the technical problem in the second pre-authorization document can be directly processed. If it can be processed, it means that no technical support is needed. Therefore, the authorized auditor of the manufacturer can directly process the second pre-authorization document; if it cannot be processed, it means that the technical problem in the second pre-authorization document cannot be directly processed and needs manual analysis and diagnosis, so technical support is needed, then the second pre-authorization document is sent to the technical staff of the manufacturer, the technical staff manually annotates the technical problem in the second pre-authorization document and generates feedback information, then receives the feedback information of the technical staff on the second pre-authorization document, and finally processes the second pre-authorization document according to the feedback information. In the pre-authorization review process, when some problems that need to be analyzed and diagnosed by the technical staff are found, they can be sent to the technical support staff for annotation and feedback, thereby ensuring the accuracy of the review.

[0047] Figure 8One of the schematic block diagrams of an automobile warranty pre-authorization review device according to an embodiment of the present invention is shown; wherein the automobile warranty pre-authorization review device 80 comprises: a basic parameter configurator 802, used to define basic parameters, including review level, vehicle information, maintenance items, parts and other items; a basic rule configurator 804, used to configure the level of pre-authorization required for special vehicles, maintenance items, parts and other items; a custom rule configurator 806, used to configure custom rules, and can configure the warranty work order that needs to be pre-authorized according to the dimensions of fee amount, code and time; a pre-authorization controller 80 8. It is used to parse and review whether the warranty work order triggers the pre-authorization rules. If the rules are triggered, it checks whether there is a pre-authorization document that has been reviewed and approved. If so, it is automatically associated with the warranty work order. If not, it will remind you of the exception and inform you which pre-authorization review rules have been triggered. It also manages the review of pre-authorization documents. The review results include pass, reject and refuse. Rejected documents can be edited and modified and resubmitted, and rejected documents cannot be edited anymore. The technical support feedback device 810 is used during the pre-authorization review process. If some problems that require technical personnel to analyze and diagnose are found, they can be sent to technical support personnel for annotation and feedback.

[0048] Fig. 9 The second flow chart of the method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention is shown; wherein the method for reviewing automobile warranty pre-authorization includes: Step 902: According to the manufacturer's warranty policy, common pre-authorization review rules and some pre-authorization review rules with special requirements are sorted out to strengthen the standardization of the warranty work order approval process and avoid dealers from generating non-compliant warranty repair business.

[0049] Step 904: After the dealer issues the warranty work order, he can apply for pre-authorization and report to the manufacturer's after-sales service department for review of the warranty content; when the dealer submits the warranty work order, it will automatically check whether the necessary pre-authorization application has been completed, and if it is not completed, it will be automatically rejected.

[0050] In this embodiment, the review method for automobile warranty pre-authorization includes: first, according to the manufacturer's warranty policy, common pre-authorization review rules and some special pre-authorization review rules are sorted out, that is, according to the manufacturer's warranty policy, a first pre-authorization review rule set is sorted out, thereby strengthening the standardization of the warranty work order approval process and avoiding dealers from generating non-compliant warranty repair business. Furthermore, after the dealer issues a warranty work order, a pre-authorization application can be made, and the warranty content can be reported to the manufacturer's after-sales service department for review; when the dealer submits the warranty work order, the system will automatically check whether the necessary pre-authorization application has been completed, and if it is not completed, it will be automatically rejected.

[0051] Fig.10FIG. 1 is a schematic diagram showing a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Fig.10 As shown, the basic parameter configurator 802 is used to define basic parameters, wherein the basic parameter configurator 802 includes vehicle information, maintenance items, parts and other items. The basic rule configurator 804 can configure the level of pre-authorization required for special vehicles, maintenance items, parts and other items, wherein the basic rule configurator 804 includes special vehicle configuration, project configuration, part configuration and other project configuration. The custom rule configurator 806 can configure the warranty work order that needs to be pre-authorized according to the dimensions of cost amount, code and time, wherein the custom rule configurator 806 includes rule factors, rule conditions, review levels and rule configurations. The configured data information in the basic parameter configurator 802, the basic rule configurator 804 and the custom rule configurator 806 will be sent to the pre-authorization controller 808. The pre-authorization controller 808 can analyze and review whether the warranty work order triggers the pre-authorization rules. If the rules are triggered, it will check whether there is a pre-authorization document that has been reviewed and approved. If so, it will be automatically associated with the warranty work order. If not, it will remind the abnormality and inform which pre-authorization review rules have been triggered. It will also control the review of the pre-authorization documents. The review results include pass, reject and refuse. The rejected documents can be edited and modified and resubmitted. The rejected documents cannot be edited again. Among them, the pre-authorization controller 808 includes information such as parsing inspection, review control, maintenance code, component code and other project codes. Furthermore, during the pre-authorization review process, if some problems that require technical personnel to analyze and diagnose are found, they can be sent to technical support personnel for annotation feedback through the technical support feedback device 810, that is, the technical support feedback device 810 includes technical feedback.

[0052] Fig.11 A second schematic diagram showing the principle of a method for reviewing automobile warranty pre-authorization according to an embodiment of the present invention; Fig.11 It is the configuration function interface of a custom rule configurator in a specific instance. The authorization items in this function are the business fields defined in the parameter configurator. You can add multiple rules, and you can choose the "AND" or "OR" relationship between each rule. "AND" means that both the previous and next rules need to be met, and "OR" means that only one of the previous and next rules needs to be met. Therefore, you can build a comprehensive judgment rule by combining multiple rules with authorization relationships. Click the preview button to view the complete rule content. When the rule conditions are met, the review result of this rule will be given according to the authorized role, and finally the final result of the operation of all rules will be obtained through the rule parser. Specifically, Fig.11 As shown, the rules mainly include maintenance operation code, total maintenance amount, and claim type, etc. At the same time, there can be multiple maintenance operation codes, and the value of each maintenance operation code is different, such as Fig.11The repair operation code can be E, EA1600, EA1601, EE, etc. The claim type can also be different, which can be the first maintenance or service activity.

[0053] Fig.12 The third schematic diagram shows the principle of the automobile warranty pre-authorization review method according to an embodiment of the present invention; Fig.12 As shown in the figure, after the dealer completes the vehicle repair, the dealer will make a warranty work order for the items and parts within the warranty, and then submit a warranty application form to the manufacturer for claim. Specifically, the dealer will make the warranty items and parts in the warranty work order into a warranty application form in accordance with the manufacturer's warranty policy requirements, and submit the application. After submitting the application, the system will use the pre-authorization controller to check the rules of the warranty application form. If the rule is not triggered, it will return success. If the rule is triggered, it will check whether there is a pre-authorization form that has been approved. If it exists, it will be automatically associated with the warranty application form. If it does not exist or has not been approved, it will return failure. The dealer checks and applies for pre-authorization based on the failure information. After submitting the pre-authorization application, the pre-authorization controller will submit it to a specific level of auditor for review according to the rules. If technical support personnel need to analyze the process, it needs to be transferred to the technical support feedback device for technical supplementation after completing the review process. The next time the dealer submits a warranty application, it can automatically associate the pre-authorization document and prompt success. After the pre-authorization is completed, the formal warranty review process can be carried out. Through the technical solution in the embodiment of the present invention, an automobile warranty pre-authorization control and review device and configuration method can be realized, which can meet the needs of controlling and reminding warranty applications submitted by dealers, and improve the manufacturer's warranty process control.

[0054] The present invention also provides a method for reviewing automobile warranty pre-authorization. Through the above technical solution, common parameters can be configured according to maintenance items, parts and other items during system operation to control whether warranty work orders need to be pre-authorized in advance. More personalized rules can also be configured through a custom rule configurator to inform dealers in advance whether work orders need to be pre-authorized and why, so as to avoid dealers carrying out maintenance business that requires pre-authorization in advance, reduce the risk of dealers being rejected when applying for warranty, and improve the satisfaction of the manufacturer's entire warranty after-sales service.

[0055] Fig.13 The second schematic block diagram of the automobile warranty pre-authorization review device according to an embodiment of the present invention is shown; wherein the automobile warranty pre-authorization review device 130 comprises: A first determination module 1302, configured to determine a first pre-authorization review rule set according to a warranty policy; The first receiving module 1304 is used to receive a maintenance work order; A matching module 1306 is used to match the maintenance work order with the first pre-authorization review rule set to obtain a matching result; The processing module 1308 is used to perform a pre-authorization review on the warranty work order according to the matching result.

[0056] The automobile warranty pre-authorization review device 130 provided by the present invention mainly includes: a first determination module 1302, a first receiving module 1304, a matching module 1306 and a processing module 1308. The first determination module 1302 can determine a first pre-authorization review rule set according to a warranty policy, wherein the warranty policy can include information such as a warranty time range, a warranty mileage range, and warranty parts. The process of determining the first pre-authorization review rule set according to the warranty policy can be to sort out common pre-authorization review rules and some special requirements of pre-authorization review rules according to the manufacturer's warranty policy, and then the common pre-authorization review rules and some special requirements of pre-authorization review rules can be combined into a first pre-authorization review rule set. By determining the first pre-authorization review rule set, on the one hand, the standardization of the warranty work order approval process can be strengthened to avoid dealers from generating non-compliant warranty repair business, and on the other hand, the pre-authorization review can be expanded to various scenarios. After obtaining the first pre-authorization review rule set, the first receiving module 1304 receives a warranty work order, wherein the warranty work order is established by the dealer according to the damage of the vehicle, and the warranty work order may include information such as vehicle information, damage of the vehicle, and parts of the vehicle that need to be repaired. After receiving the warranty work order, the matching module 1306 matches the warranty work order with the first pre-authorization review rule set and obtains a matching result. Finally, processing module 1308 performs a pre-authorization review on the warranty work order based on the matching result, that is, determines whether the information in the warranty work order is the same as the pre-authorization review rules in the first pre-authorization review rule set. If the information in the warranty work order is different from the pre-authorization review rules in the first pre-authorization review rule set, that is, the pre-authorization review rules are not triggered, then it means that the information in the warranty work order complies with the warranty policy, and therefore, there is no need to pre-authorize the warranty work order, and the dealer can submit a claim application form normally based on the warranty work order. If the information in the warranty work order is the same as the pre-authorization review rules in the first pre-authorization review rule set, that is, the information in the warranty work order triggers the pre-authorization review rules, then it means that the information in the warranty work order does not comply with the warranty policy, and therefore, it is necessary to review the warranty work order to determine whether the warranty work order can be pre-authorized. If pre-authorization can be performed, the warranty work order is pre-authorized so that the dealer can submit a claim application form normally based on the warranty work order. If pre-authorization cannot be performed, the dealer needs to re-establish the warranty work order. In the present invention, common pre-authorization review rules and some pre-authorization review rules with special requirements are sorted out according to the manufacturer's warranty policy, and a first pre-authorization review rule set is formed, thereby strengthening the standardization of the warranty work order approval process and avoiding dealers from generating non-compliant warranty repair business. Furthermore, by matching the first pre-authorization review rule set with the warranty work order, and pre-authorizing and reviewing the warranty work order according to the matching result, the problem that the traditional review method cannot be flexibly expanded to adapt to various special scenarios is solved.

[0057] In some embodiments, optionally, the first determination module 1302 is used to determine parameter information according to the warranty policy, wherein the parameter information includes: one or several combinations of vehicle information, maintenance items or components; determine a second set of pre-authorization review rules according to the warranty policy, wherein the second set of pre-authorization review rules includes: one or several combinations of special vehicle configuration rules, maintenance item configuration rules or component configuration rules; determine a third set of pre-authorization review rules, wherein the third set of pre-authorization review rules includes: one or several combinations of rule factors, rule conditions, review levels and rule configurations; determine the first set of pre-authorization review rules according to the parameter information, the second set of pre-authorization review rules and the third set of pre-authorization review rules.

[0058] In this embodiment, the first determination module 1302 is used to determine parameter information according to the warranty policy, wherein the parameter information includes: one or several combinations of audit level, vehicle information, maintenance items, parts and other items, that is, the basic parameter information such as audit level, vehicle information, maintenance items, parts and other items is sorted out in the warranty policy. Then, a second pre-authorization audit rule set is determined according to the warranty policy, wherein the second pre-authorization audit rule set includes: one or several combinations of special vehicle configuration rules, maintenance item configuration rules or component configuration rules, that is, the level of pre-authorization required for special vehicles, maintenance items, parts and other items is sorted out according to the warranty policy. Then a third pre-authorization audit rule set is determined, wherein the third pre-authorization audit rule set includes: one or several combinations of rule factors, rule conditions, audit levels and rule configurations, and the third pre-authorization audit rule set is customized by the manufacturer, that is, the manufacturer can set different third pre-authorization audit rule sets according to different scenarios. Finally, the parameter information, the second pre-authorization audit rule set and the third pre-authorization audit rule set are integrated to obtain the first pre-authorization audit rule set. By customizing the third-party pre-authorization review rule set, the pre-authorization review can be applied to different scenarios.

[0059] In some embodiments, optionally, the first determination module 1302 is specifically used to determine configuration parameters, where the configuration parameters include: one or a combination of fee amount, code or time; and determine the third pre-authorization review rule set according to the configuration parameters.

[0060] In this embodiment, the first determination module 1302 is specifically used to determine configuration parameters, wherein the configuration parameters include: one or more combinations of fee amount, code or time, and then determine the third pre-authorization review rule set according to the determined configuration parameters. That is, the third pre-authorization review rule set is configured according to dimensions such as fee amount, code and time. By configuring the third pre-authorization review rule set according to dimensions such as fee amount, code and time, the final first pre-authorization review rule set can have more personalized pre-authorization review rules.

[0061] In some embodiments, optionally, processing module 1308 is used to not process the warranty work order when the information in the warranty work order is different from both the first pre-authorization review rule and the second pre-authorization review rule in the first pre-authorization review rule set, wherein the first pre-authorization review rule is a rejection rule and the second pre-authorization review rule is a manual review rule; when the information in the warranty work order is the same as the second pre-authorization review rule in the first pre-authorization review rule set, verify the warranty work order; when the information in the warranty work order is the same as the first pre-authorization review rule in the first pre-authorization review rule set, send feedback information to the user.

[0062] In this embodiment, the processing module 1308 is used to process the warranty work order when the information in the warranty work order is different from both the first pre-authorization review rule and the second pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order does not trigger the pre-authorization review rule, it means that the warranty work order is a regular warranty work order and no additional processing is required. The claim application form can be submitted normally, so no processing is performed on the warranty work order. Among them, the first pre-authorization review rule refers to a rejection rule, and the rejection rule includes: mileage limit, time limit and component limit, wherein the components in the component limit are consumable parts. The second pre-authorization review rule is a manual review rule, wherein the manual review rule refers to some special maintenance items and components that are in a gray area and need to be manually reviewed by the manufacturer and passed before free warranty can be provided. When the information in the warranty work order is the same as the second pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order triggers the second pre-authorization review rule, since the second pre-authorization review rule is a manual review rule, the warranty work order needs to be sent to the manufacturer, and the manufacturer verifies some parts or maintenance items in the warranty work order manually or by machine. If the verification is passed, the warranty work order is pre-authorized. If the verification fails, the warranty work order is not pre-authorized. When the information in the warranty work order is the same as the first pre-authorization review rule in the first pre-authorization review rule set, that is, when the warranty work order triggers the first pre-authorization review rule, since the first pre-authorization review rule is mileage restrictions, time restrictions, and parts restrictions, when the warranty work order triggers the first pre-authorization review rule, it means that some information in the warranty work order is not within the warranty policy. Therefore, feedback information is sent to the user, prompting the user to modify the information in the warranty work order that does not comply with the warranty policy.

[0063] In some embodiments, optionally, the processing module 1308 is specifically used to mark the data information in the warranty work order that is the same as the first pre-authorization review rule in the first pre-authorization review rule set; and send the marked data information and abnormal prompt to the user.

[0064] In this embodiment, the processing module 1308 is specifically used to determine the data information in the warranty work order that is the same as the first pre-authorization review rule in the first pre-authorization review rule set, that is, to determine the data information in the warranty work order that does not comply with the warranty policy, and then mark the data information in the warranty work order that is the same as the pre-authorization review rule in the first pre-authorization review rule set, and finally send the marked data information and abnormal prompt to the user, wherein the abnormal prompt may include rejection information. By marking the data information in the warranty work order that is the same as the first pre-authorization review rule in the first pre-authorization review rule set, the user can be informed of which pre-authorization review rules the warranty work order has triggered.

[0065] In some embodiments, optionally, the processing module 1308 is also specifically used to determine whether there is a pre-authorized first pre-authorization document based on the warranty work order; based on the existence of the first pre-authorization document, the first pre-authorization document is associated with the warranty work order; based on the non-existence of the first pre-authorization document, a second pre-authorization document is generated according to the warranty work order, and the second pre-authorization document is sent to the manufacturer.

[0066] In this embodiment, the processing module 1308 is also specifically used to first determine whether there is a first pre-authorization document that has been authorized based on the warranty work order, that is, first find out whether there is a first pre-authorization document related to the warranty work order and has been pre-authorized. If there is a first pre-authorization document, the first pre-authorization document is associated with the warranty work order, so as to achieve pre-authorization of the warranty work order. When the first pre-authorization document does not exist, it is necessary to generate a second pre-authorization document based on the warranty work order, and send the second pre-authorization document to the manufacturer so that the manufacturer can review the warranty work order. The reason for finding out whether there is a pre-authorization document that has been pre-authorized is that the warranty work order will be repeatedly modified. After the pre-authorization of a certain item and accessory that has been completed before, the item and accessory in the warranty work order may be deleted, and then added back later. At this time, it is only necessary to associate the pre-authorization document that has been pre-authorized before, without submitting additional processes again, thereby saving time costs. In some embodiments, optionally, the processing module 1308 is also used to judge the second pre-authorization document to determine whether technical support is required; based on the need for technical support, send the second pre-authorization document to a technician; receive feedback from the technician on the second pre-authorization document; and process the second pre-authorization document based on the feedback information.

[0067] In this embodiment, the processing module 1308 is also used to analyze the second pre-authorization document to determine whether technical support is needed, that is, to determine whether the authorized auditor of the manufacturer can directly process the second pre-authorization document. If it can be processed, it means that no technical support is needed. Therefore, the authorized auditor of the manufacturer can directly process the second pre-authorization document; if it cannot be processed, it means that the technical problem in the second pre-authorization document cannot be directly processed and needs manual analysis and diagnosis, so technical support is needed. Then, the second pre-authorization document is sent to the technical staff of the manufacturer. The technical staff manually annotates the technical problem in the second pre-authorization document and generates feedback information, and then receives the feedback information of the technical staff on the second pre-authorization document, and finally processes the second pre-authorization document according to the feedback information. In the pre-authorization review process, when some problems that need to be analyzed and diagnosed by the technical staff are found, they can be sent to the technical support staff for annotation and feedback, thereby ensuring the accuracy of the review.

[0068] Fig.14A schematic block diagram of an electronic device of an embodiment of the present invention is shown; wherein the electronic device 140 includes a memory 1402, a processor 1404, and a computer program stored in the memory 1402 and executable on the processor 1404, and when the processor 1404 executes the computer program, the steps of the automobile warranty pre-authorization review method as described above are implemented.

[0069] The electronic device 140 provided by the present invention implements the steps of the above-mentioned automobile warranty pre-authorization review method when the processor 1404 executes the computer program, which can achieve the technical effect of any of the above-mentioned embodiments and will not be repeated here.

[0070] An embodiment of the present invention provides a storage medium on which a computer program is stored. When the computer program is executed by a processor, the steps of the automobile warranty pre-authorization review method as described above are implemented.

[0071] The storage medium provided by the present invention, when the computer program is executed by the processor, implements the steps of the above-mentioned automobile warranty pre-authorization review method, which can achieve the technical effects of any of the above-mentioned embodiments and will not be repeated here.

[0072] In the description of this specification, the terms "first" and "second" are used for descriptive purposes only and cannot be understood as indicating or implying relative importance unless otherwise clearly specified and limited; the terms "connection", "installation", "fixation" and the like should be understood in a broad sense, for example, "connection" can be a fixed connection, a detachable connection, or an integral connection; it can be directly connected or indirectly connected through an intermediate medium. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.

[0073] In the description of this specification, the description of the terms "one embodiment", "some embodiments", "specific embodiments", etc. means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present invention. In this specification, the schematic representation of the above terms does not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described can be combined in any one or more embodiments or examples in a suitable manner.

[0074] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for reviewing automobile warranty pre-authorization, characterized in that: include: Determine a first pre-authorization review rule set according to the warranty policy; Receive warranty work orders; Matching the warranty work order with the first pre-authorization review rule set to obtain a matching result; The warranty work order is pre-authorized and reviewed according to the matching result.

2. The method for reviewing automobile warranty pre-authorization according to claim 1, characterized in that: The step of determining a first pre-authorization review rule set according to the warranty policy includes: Determine parameter information according to the warranty policy, wherein the parameter information includes: vehicle information, maintenance items or components, one or a combination of several; Determining a second pre-authorization review rule set according to the warranty policy, wherein the second pre-authorization review rule set includes: one or a combination of special vehicle configuration rules, maintenance item configuration rules or component configuration rules; Determine a third pre-authorization review rule set, wherein the third pre-authorization review rule set includes: one or more combinations of rule factors, rule conditions, review levels, and rule configurations; The first pre-authorization review rule set is determined according to the parameter information, the second pre-authorization review rule set and the third pre-authorization review rule set.

3. The method for reviewing automobile warranty pre-authorization according to claim 2, characterized in that: The step of determining the third pre-authorization review rule set includes: Determine configuration parameters, wherein the configuration parameters include: one or a combination of fee amount, code or time; The third pre-authorization review rule set is determined according to the configuration parameters.

4. The method for reviewing automobile warranty pre-authorization according to any one of claims 1 to 3, characterized in that: The step of performing a pre-authorization review on the warranty work order according to the matching result includes: When the information in the warranty work order is different from both the first pre-authorization review rule and the second pre-authorization review rule in the first pre-authorization review rule set, the warranty work order is not processed, wherein the first pre-authorization review rule is a rejection rule and the second pre-authorization review rule is a manual review rule; When the information in the warranty work order is the same as the second pre-authorization review rule in the first pre-authorization review rule set, verifying the warranty work order; When the information in the warranty work order is the same as the first pre-authorization review rule in the first pre-authorization review rule set, feedback information is sent to the user.

5. The method for reviewing automobile warranty pre-authorization according to claim 4, characterized in that: The step of sending feedback information to the user includes: Marking data information in the warranty work order that is identical to the first pre-authorization review rule in the first pre-authorization review rule set; The marked data information and abnormal prompt are sent to the user.

6. The automobile warranty pre-authorization review method according to claim 4, characterized in that: The step of checking the warranty work order includes: Determining whether there is a first pre-authorization document that has been pre-authorized according to the warranty work order; Based on the existence of the first pre-authorization document, associating the first pre-authorization document with the warranty work order; Based on the absence of the first pre-authorization document, a second pre-authorization document is generated according to the warranty work order, and the second pre-authorization document is sent to the manufacturer.

7. The method for reviewing automobile warranty pre-authorization according to claim 6, characterized in that: After the step of sending the second pre-authorization document to the manufacturer, the method further comprises: Judging the second pre-authorization document to determine whether technical support is required; Based on the need for technical support, sending the second pre-authorization document to a technician; receiving feedback information from the technician on the second pre-authorization document; The second pre-authorization document is processed according to the feedback information.

8. An automobile warranty pre-authorization review device, characterized in that: include: A first determination module, the first determination module is used to determine a first pre-authorization review rule set according to a warranty policy; A first receiving module, the first receiving module is used to receive a maintenance work order; A matching module, the matching module is used to match the warranty work order with the first pre-authorization review rule set to obtain a matching result; A processing module is used to perform a pre-authorization review on the warranty work order according to the matching result.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the computer program, the steps of the automobile warranty pre-authorization review method according to any one of claims 1 to 7 are implemented.

10. A storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the automobile warranty pre-authorization review method according to any one of claims 1 to 7 are implemented.

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