Intelligent callback queuing system
The intelligent diagnosis and number queuing system solves the problems of diagnosis and treatment pressure and the risk of cross-infection by orderly queueing and intelligent number queuing, and improves the efficiency of medical treatment and outpatient burden.
Patent Information
- Application Number
- CN202411429227.8
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-10-14
- Publication Date
- 2025-02-18
AI Technical Summary
As the flu peak and the arrival of the new coronavirus at the same time, doctors need to differentiate differential diagnosis of different viruses, which increases the pressure of diagnosis and treatment, and the gathering of a large number of patients increases the risk of cross-infection of the virus, making management more difficult.
Provide an intelligent return-to-diagnosis and queuing system, which realizes orderly queueing and intelligent patients through preliminary diagnosis by doctors, inquiring whether patients have pre-diagnosis medical records, introducing or entering medical records, suggesting examinations and testing, and self-service terminals for return-to-diagnosis and queuing. Call the number.
Through the intelligent return-to-diagnosis and numbering system, the waiting time for patients is shortened, the efficiency of visits is improved, the pressure on the guides is reduced, the risk of infection is reduced, and the outpatient burden is increased.
Smart Images
Figure CN119480028A_ABST
Abstract
Description
Technical Field
[0001] The present invention belongs to the technical field of medical systems, and more specifically, particularly relates to an intelligent return consultation queuing system. Background Art
[0002] The hospital triage queue management system is a computer-based medical management system developed by our company after extensive research on hospital environment, medical treatment process, and work flow. It can effectively solve problems such as disorderly queues of patients, unbalanced workload of doctors, and noisy environment. The entire system consists of a triage desk, a subsystem management and control computer (integrated with the triage desk), a system server, a management desk, an information node machine, an information display screen, a voice controller, a passive speaker, a call terminal (physical terminal or virtual terminal), and a junction box.
[0004] Based on the above, the inventors found that the following problems exist: the pressure of diagnosis and treatment is increased. Due to the simultaneous arrival of the influenza peak and the new crown, doctors need to perform differential diagnosis of different viruses to ensure that patients receive the correct treatment, which increases the pressure of diagnosis and treatment; the management difficulty is increased, and a large number of patients gather. Patients have initial diagnosis and follow-up visits, which easily leads to the risk of cross-infection of viruses between patients. The increase in the complaint rate of fever clinics also affects the speed of doctors' consultations.
[0005] Therefore, in view of this, the existing structure and deficiencies are studied and improved, and an intelligent follow-up consultation number system is provided, in order to achieve a more practical and valuable purpose. Summary of the invention
[0006] In order to solve the above technical problems, the present invention provides an intelligent follow-up appointment queuing system to solve the problem of increased pressure on diagnosis and treatment in the current medical system, a large number of patients seeking medical treatment, resulting in tight medical resources and increased management difficulty.
[0007] The purpose and effect of the intelligent follow-up appointment system of the present invention are achieved by the following specific technical means:
[0008] An intelligent return consultation queuing system includes the following steps:
[0009] S1: initial diagnosis of the patient by a doctor;
[0010] S2: by asking the patient whether he has a pre-consultation medical history;
[0011] S3: If the patient has a pre-consultation medical record, introduce the pre-consultation medical record to understand the patient's own situation;
[0012] S4: If the patient does not have a pre-consultation medical record, the medical record can be manually entered through interaction with the doctor;
[0013] S5: Observe whether the patient needs examination and testing by introducing pre-diagnosis medical records;
[0014] S6: If the patient needs to be examined, the doctor recommends that the patient go to the corresponding department for examination.
[0015] and inspection;
[0016] S7: After the test is completed, the patient enters the waiting time and then obtains the test report;
[0017] S8: Input through the self-service terminal, and after identification, you can go back for a second consultation and queue up for a number;
[0018] S9: If the patient does not need to undergo examination or testing, the doctor will prescribe medication or complete the patient's consultation.
[0019] The doctor finished the initial consultation.
[0020] Further, the step S7 is composed of the following steps:
[0021] S8: Intelligently calculate the queue number of the return consultation through the self-service terminal;
[0022] S9: Enter the follow-up consultation queue and wait for the doctor to call your number and complete the follow-up consultation;
[0023] S10: After the doctor completes the follow-up consultation, he can notify the patient to go to the corresponding department to get a prescription or complete the consultation. At this point, the consultation ends.
[0024] Furthermore, the self-service terminal in step S7 includes an input module, an output module, a processing module and a storage module.
[0025] Furthermore, the input module includes a diagnosis unit and a number monitoring unit.
[0026] Furthermore, the diagnosis unit is used for patients to input diagnosis information and send the diagnosis information to the processing unit. The number monitoring unit is used to detect each examination department separately. When a patient has completed the examination, a number reduction information is sent to the processing unit. At this time, the next follow-up patient is arranged and step S9 is entered.
[0027] Furthermore, the output module can be used for patients to view diagnostic information and recommendation information, so as to facilitate patients to select corresponding departments.
[0028] Furthermore, the storage module includes a registration information storage unit.
[0029] Furthermore, the registration information storage unit is used to store diagnosis information and queuing information of each examination department. The queuing information of the examination department is the number of people queuing in each examination department in the hospital. According to the patient's recommended department, the patient understands the corresponding number of people queuing in the department and chooses a doctor with fewer people queuing.
[0030] Furthermore, the processing module includes a processing unit.
[0031] Furthermore, the processing unit is used to read the examination department queue information stored in the registration information storage unit after receiving the diagnosis information and generate suggestion information based on the diagnosis information and the examination department queue information. The processing unit is also used to send the diagnosis information and the generated suggestion information to the output unit.
[0032] Compared with the prior art, the present invention has the following beneficial effects:
[0033] The present invention adds a return consultation queuing function to the self-service machine for patients who have obtained test or examination result reports. Patients can click by themselves to queue up in an orderly manner for medical treatment. Intelligent judgment is made on the time when they can sign in to join the queue, which shortens unnecessary waiting time for medical treatment and improves the patient's medical treatment efficiency. The system not only reduces the pressure on the guide staff, effectively reduces the risk of infection between staff and patients, but also greatly reduces the patient's medical treatment time and increases the outpatient capacity.
[0034] In the present invention, the queuing rules of the queue are relatively adjusted according to factors such as the patient density at the consultation time, the doctor's consultation speed, the number of consultations, the time taken for the initial consultation, the time taken for the return consultation, the frequency of the return consultation, etc., so as to realize that the initial consultation and return consultation patients are intelligently called at a reasonable ratio, the online status of the return patient's first consultation doctor is judged, and the patient is intelligently inserted into the first consultation doctor queue, so as to implement the "one doctor, one patient, one consultation" diagnosis and treatment service. BRIEF DESCRIPTION OF THE DRAWINGS
[0035] Figure 1 It is a schematic diagram of the initial diagnosis process of an intelligent return consultation queuing system of the present invention.
[0036] Figure 2 It is a schematic diagram of a return visit process of an intelligent return visit queuing system of the present invention.
[0037] Figure 3 It is a schematic diagram of the workflow of a self-service terminal of an intelligent follow-up consultation queuing system of the present invention.
[0038] Figure 4 It is a schematic diagram of the same period ratio of the number of patients visiting the fever clinic daily at the self-service terminal of the intelligent return consultation queuing system of the present invention.
[0039] Figure 5 It is a schematic diagram of the same period ratio of daily consultation time of patients in the fever clinic of a self-service terminal of an intelligent return consultation queuing system of the present invention. DETAILED DESCRIPTION
[0040] The following embodiments of the present invention are described in further detail in conjunction with the accompanying drawings and examples. The following examples are used to illustrate the present invention, but are not intended to limit the scope of the present invention.
[0041] In the description of the present invention, unless otherwise specified, "plurality" means two or more than two; the orientations or positional relationships indicated by the terms "upper", "lower", "left", "right", "inner", "outer", "front end", "rear end", "head", "tail", etc. are based on the orientations or positional relationships shown in the drawings, and are only for the convenience of describing the present invention and simplifying the description, and do not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operate in a specific orientation, and therefore cannot be understood as limiting the present invention. In addition, the terms "first", "second", "third", etc. are only used for descriptive purposes and cannot be understood as indicating or implying relative importance.
[0042] In the description of the present invention, it should be noted that, unless otherwise clearly specified and limited, the terms "connected" and "connection" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection or an indirect connection through an intermediate medium. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.
[0043] Example:
[0044] As attached Figure 1 To Attachment Figure 2 As shown:
[0045] The present invention provides an intelligent return consultation queuing system, comprising the following steps:
[0046] S1: initial diagnosis of the patient by a doctor;
[0047] S2: Ask the patient whether he has a pre-consultation medical record, enter the inquiry result on the doctor's intranet, and decide
[0048] Continue operation;
[0049] S3: If the patient has a pre-consultation medical record, the pre-consultation medical record can be introduced to understand the patient's own situation. The pre-consultation medical record can be introduced on the doctor's intranet system, and the patient's own situation can be understood through the pre-consultation medical record;
[0050] S4: If the patient does not have a pre-consultation medical record, the medical record can be manually entered through interaction with the doctor.
[0051] When manually entering medical records, you can diagnose the patient's own condition;
[0052] S5: By introducing the pre-diagnosis medical history to observe whether the patient needs to be examined and tested, according to the above steps
[0053] The conclusion of the diagnosis of the patient's condition is to recommend whether the patient should undergo examination;
[0054] S6: If the patient needs to be examined, the doctor recommends that the patient go to the corresponding department for examination.
[0055] and tests, the doctor can call the number again to diagnose subsequent patients;
[0056] S7: After the test is completed, the patient enters the waiting time and then obtains the test report;
[0057] S8: Input through the self-service terminal, and after identification, you can queue up for a second visit. After the doctor has completed the diagnosis of the previous patient, he can call the number of the first visit and the return visit in a proportional manner.
[0058] Differentiate between returning patients and patients who have returned for consultation, so that patients can clearly understand their own consultation queue status;
[0059] S9: If the patient does not need to undergo examination or testing, the doctor will prescribe medication or complete the patient's consultation.
[0060] The doctor finished the initial consultation.
[0061] Further, the step S7 is composed of the following steps:
[0062] S8: Intelligently calculate the queue number of the return consultation through the self-service terminal;
[0063] S9: Wait in the queue for the follow-up consultation. The patients are divided into first-visit patients and return-visit patients by calling their numbers alternately in proportion, so that the patients can clearly know their own status in the consultation queue and wait for the doctor to call their numbers.
[0064] After that, the doctor completed the follow-up consultation;
[0065] S10: After the doctor completes the follow-up consultation, he can notify the patient to go to the corresponding department to get a prescription or complete the consultation. At this point, the consultation ends.
[0066] For patients who have received test or examination results, a return consultation queuing function is added to the self-service machine. Patients can click to queue up in an orderly manner. By making intelligent judgments on the time available to sign in, unnecessary waiting time is shortened, improving the efficiency of patients' consultation. This system not only reduces the pressure on guides and effectively reduces the risk of infection between staff and patients, but also greatly reduces patients' consultation time and increases the capacity of outpatient clinics.
[0067] The queuing rules of the queue are adjusted relatively according to factors such as patient density at consultation time, doctor's consultation speed, number of consultations, time for initial consultation, time for follow-up consultation, frequency of follow-up consultation, etc., so that the initial and follow-up patients can be called intelligently in a reasonable proportion, the online status of the first-visit doctor of the returning patient can be judged, and the patient can be intelligently inserted into the queue of the first-visit doctor to implement the "one doctor, one patient, one consultation" diagnosis and treatment service.
[0068] As attached Figure 3 As shown:
[0069] Furthermore, the self-service terminal in step S7 includes an input module, an output module, a processing module and a storage module.
[0070] Furthermore, the input module includes a diagnosis unit and a headcount monitoring unit. The diagnosis unit is used for the user to input diagnosis information and send the diagnosis information to the processing unit. The headcount monitoring unit is used to check each examination department separately and send a headcount reduction message to the processing unit when a patient has completed the examination.
[0071] Furthermore, the diagnosis unit is used for patients to input diagnosis information and send the diagnosis information to the processing unit. The number monitoring unit is used to detect each examination department separately. When a patient has completed the examination, a number reduction information is sent to the processing unit. At this time, the next follow-up patient is arranged and step S9 is entered.
[0072] Furthermore, the output module can be used for patients to view diagnostic information and recommendation information, so as to facilitate patients to select corresponding departments.
[0073] Furthermore, the storage module includes a registration information storage unit.
[0074] Furthermore, the registration information storage unit is used to store diagnosis information and queuing information of each examination department. The queuing information of the examination department is the number of people queuing in each examination department in the hospital. According to the patient's recommended department, the patient understands the corresponding number of people queuing in the department and chooses a doctor with fewer people queuing.
[0075] Furthermore, the processing module includes a processing unit, which is used to multiply the number of people in the queue in the inspection department queue information by the average time per person in the average time information of the corresponding inspection department after receiving the recommendation information, to obtain an estimated waiting time. The processing unit arranges the inspection departments in order from short to long according to the estimated waiting time and sends the estimated waiting time to the output module together. The user can judge the time to go to each inspection department for inspection according to the estimated waiting time. Compared with the solution of only knowing the number of people in the queue, after this setting, the user can know more clearly when they can get the examination.
[0076] Furthermore, the processing unit is used to read the examination department queue information stored in the registration information storage unit after receiving the diagnosis information and generate suggestion information based on the diagnosis information and the examination department queue information. The processing unit is also used to send the diagnosis information and the generated suggestion information to the output unit.
[0077] Through a number of information technology means, the entire diagnosis and treatment process of our hospital's fever clinic has been transformed. We adopted an agile development implementation method and the project used iterative development. By paying attention to the interaction of medical and patient information data and intelligent data analysis, we gradually improved it and finally realized a 24-hour all-weather intelligent follow-up number scheduling system.
[0078] As attached Figure 1 To Attachment Figure 5 As shown:
[0079] The queuing rules of the queue are adjusted relatively according to factors such as patient density at consultation time, doctor's consultation speed, number of consultations, time for initial consultation, time for follow-up consultation, frequency of follow-up consultation, etc., so that patients with initial consultation and follow-up consultation can be called intelligently in a reasonable proportion.
[0080] A smart fever clinic system architecture was constructed, and the first-visit patients and return-visit patients were distinguished by alternating calling numbers in proportion, so that patients could clearly understand their own treatment queue status, implement the "one doctor, one patient, one clinician" diagnosis and treatment service, optimize the fever clinic's treatment order, and improve service quality. The average daily number of patients visiting the fever clinic increased by 800% year-on-year, and the average consultation time decreased by 45% year-on-year, greatly improving patients' medical experience.
[0081] The specific usage and function of this embodiment are as follows:
[0082] In the present invention, the doctor first makes a preliminary diagnosis of the patient, and asks the patient whether he has a pre-consultation medical record. If the patient has a pre-consultation medical record, the pre-consultation medical record can be introduced on the doctor's intranet system. The patient's own condition can be understood through the pre-consultation medical record. If the patient does not have a pre-consultation medical record, the doctor can ask the patient about his condition and past medical history, and interactively manually enter the medical record. By introducing the pre-consultation medical record, it is observed whether the patient needs to be examined and tested. If the patient needs to be examined and tested, the doctor recommends that the patient go to the corresponding department for examination and testing. After the test is completed, the patient enters the waiting time, and then obtains the test report, and enters it through the self-service terminal. After identification, the patient can queue up for a second visit and take a number. If the patient does not need to be examined and tested, the doctor prescribes medicine for the patient or completes the medical treatment for the patient. The doctor ends the initial consultation, and the self-service terminal intelligently calculates the sequence number of the return consultation queue, enters the return consultation queue and waits. After the doctor calls the number, the doctor completes the return consultation. After the doctor completes the return consultation, the patient can be notified to go to the corresponding department for prescription medicine or complete the medical treatment. At this time, the medical treatment ends;
[0083] A secondary queuing function is added to the self-service terminal. After the patient completes the click, the queue will be automatically displayed on the large screen. The doctor will call the patients' numbers in order, and build a smart fever clinic system architecture. By calling the numbers alternately in proportion for initial and follow-up visits, the first-visit patients and return patients are distinguished, so that patients can clearly understand the status of their consultation queue, implement the "one doctor, one patient, one clinic" diagnosis and treatment service, optimize the fever clinic treatment order, and improve service quality.
[0084] The embodiments of the present invention are given for the purpose of illustration and description, and are not intended to be exhaustive or to limit the invention to the disclosed forms. Many modifications and variations will be apparent to those of ordinary skill in the art. The embodiments are selected and described in order to better illustrate the principles and practical applications of the present invention and to enable those of ordinary skill in the art to understand the present invention and thereby design various embodiments with various modifications suitable for specific uses.
Claims
1. An intelligent follow-up consultation queuing system, characterized by: The following steps are included: S1: The patient is initially diagnosed by a doctor; S2: by asking the patient whether he has a pre-consultation medical history; S3: If the patient has a pre-consultation medical record, introduce the pre-consultation medical record to understand the patient's own situation; S4: If the patient does not have a pre-consultation medical record, the medical record can be manually entered through interaction with the doctor; S5: Observe whether the patient needs examination and testing by introducing pre-diagnosis medical records; S6: If the patient needs to undergo examination and testing, the doctor recommends that the patient go to the corresponding department for examination and testing; S7: After the test is completed, the patient enters the waiting time and then obtains the test report; S8: Input through the self-service terminal, and after identification, you can go back for a second consultation and queue up for a number; S9: If the patient does not need to undergo examination or testing, the doctor will prescribe medication or complete the patient's consultation. The doctor finished the initial consultation.
2. The intelligent follow-up appointment system as claimed in claim 1, characterized in that: The step S7 consists of the following steps: S8: Intelligently calculate the queue number of the return consultation through the self-service terminal; S9: Enter the follow-up consultation queue and wait for the doctor to call your number and complete the follow-up consultation; S10: After the doctor completes the follow-up consultation, he can notify the patient to go to the corresponding department to get a prescription or complete the consultation. At this point, the consultation ends.
3. The intelligent follow-up appointment system as claimed in claim 1, characterized in that: The self-service terminal in step S7 includes an input module, an output module, a processing module and a storage module.
4. The intelligent follow-up appointment system as claimed in claim 3, characterized in that: The input module includes a diagnostic unit and a occupancy monitoring unit.
5. The intelligent follow-up appointment system as claimed in claim 4, characterized in that: The diagnosis unit is used for patients to input diagnosis information and send the diagnosis information to the processing unit. The number monitoring unit is used to detect each examination department separately. When a patient has completed the examination, a number reduction information is sent to the processing unit. At this time, the next follow-up patient is arranged and step S9 is entered.
6. The intelligent follow-up appointment system as claimed in claim 3, characterized in that: The output module can be used for patients to view diagnostic information and recommendation information, so as to facilitate patients to select the corresponding department.
7. The intelligent follow-up appointment system as claimed in claim 3, characterized in that: The storage module includes a registration information storage unit.
8. The intelligent follow-up appointment system as claimed in claim 7, characterized in that: The registration information storage unit is used to store diagnosis information and queuing information of each examination department. The queuing information of the examination department is the number of people queuing in each examination department in the hospital. According to the patient's recommended department, the patient understands the corresponding number of people queuing in the department and chooses the doctor with fewer people queuing.
9. The intelligent follow-up appointment system as claimed in claim 3, characterized in that: The processing module includes a processing unit.
10. The intelligent follow-up appointment system as claimed in claim 9, characterized in that: The processing unit is used to read the examination department queue information stored in the registration information storage unit after receiving the diagnosis information and generate suggestion information based on the diagnosis information and the examination department queue information. The processing unit is also used to send the diagnosis information and the generated suggestion information to the output unit.