Method and device for determining satisfaction degree, electronic equipment and storage medium

Abstract

The invention relates to a satisfaction determination method and device, electronic equipment and a storage medium, and relates to the technical field of data processing, and the method comprises the steps: obtaining at least one first sample questionnaire set; for each first sample questionnaire set, obtaining a target sample questionnaire from a plurality of first sample questionnaires included in the first sample questionnaire set according to an expected index satisfaction degree; and determining a target satisfaction degree corresponding to the target service according to the target sample questionnaire corresponding to each first sample questionnaire set. In this way, the first index satisfaction degrees of the multiple service evaluation indexes corresponding to the target service are pulled to the expected index satisfaction degree in a sampling mode. And then, according to a target sample questionnaire which is obtained by sampling and meets the expected index satisfaction degree, determining a target satisfaction degree corresponding to the target service.

Description

Technical Field

[0001] The present disclosure relates to the field of data processing technology, and in particular to a method, device, electronic device and storage medium for determining satisfaction. Background Art

[0002] The service level is usually fed back through social survey questionnaires, and the level of service operation affects the results of social surveys.

[0003] After conducting a social survey on a customer group in a certain period of time, data analysts will analyze the collected data to obtain the user's satisfaction with a certain business service. Then, the corresponding business service will be improved based on the data analysis results. However, the impact of the improved results on the overall satisfaction can only be obtained by issuing survey questionnaires after the actual business service is improved, and then analyzed by data analysts. This process often requires a lot of manpower, material and financial resources. Summary of the invention

[0004] In order to overcome the problems existing in the related art, the present disclosure provides a method, device, electronic device and storage medium for determining satisfaction.

[0005] According to a first aspect of an embodiment of the present disclosure, a method for determining satisfaction is provided, the method comprising: obtaining at least one first sample questionnaire set, each of the first sample questionnaire set comprising a plurality of first sample questionnaires, each of the first sample questionnaires comprising a first satisfaction degree of a user to a target service and a first indicator satisfaction degree of the user to a plurality of service evaluation indicators corresponding to the target service; for each of the first sample questionnaire sets, obtaining a target sample questionnaire from the plurality of the first sample questionnaires included in the first sample questionnaire set according to an expected indicator satisfaction degree; the expected indicator satisfaction degree is an expected satisfaction degree corresponding to one or more pre-set service evaluation indicators; and determining a target satisfaction degree corresponding to the target service according to the target sample questionnaire corresponding to each of the first sample questionnaire sets.

[0006] Optionally, obtaining at least one first sample questionnaire set includes: repeatedly executing the sampling step until the sampling times reaches a preset sampling times threshold value to obtain the at least one first sample questionnaire set; wherein the sampling step includes: randomly generating a target sampling proportion value according to a preset sampling proportion interval; according to the target sampling proportion value, obtaining multiple first sample questionnaires from a preset sample questionnaire library to obtain the first sample questionnaire set.

[0007] Optionally, the method also includes: obtaining a third sample questionnaire that meets preset screening conditions from a plurality of second sample questionnaires included in the preset sample questionnaire library; wherein the preset screening conditions include at least: the answer time corresponding to the second sample questionnaire is greater than or equal to a preset time threshold, and the answer time includes the time required for the user to complete the second sample questionnaire; and / or, the number of service evaluation indicators that have been evaluated by the user among the plurality of service evaluation indicators included in the second sample questionnaire is greater than or equal to a first preset number threshold; obtaining a plurality of the first sample questionnaires from the preset sample questionnaire library according to the target sampling proportion value to obtain the first sample questionnaire set includes: obtaining a plurality of the first sample questionnaires from the third sample questionnaire according to the target sampling proportion value to obtain the first sample questionnaire set.

[0008] Optionally, obtaining the target sample questionnaire from the multiple first sample questionnaires included in the first sample questionnaire set based on the expected indicator satisfaction includes: for each of the first sample questionnaires, determining the evaluation result corresponding to each of the service evaluation indicators based on a preset indicator satisfaction threshold and the first indicator satisfaction; and obtaining the target sample questionnaire from the multiple first sample questionnaires included in the first sample questionnaire set based on the evaluation result and the expected indicator satisfaction.

[0009] Optionally, determining the evaluation result corresponding to each of the service evaluation indicators based on the preset indicator satisfaction threshold and the first indicator satisfaction level includes: for each of the service evaluation indicators, when the first indicator satisfaction level is greater than or equal to the preset indicator satisfaction threshold, determining the evaluation result corresponding to the service evaluation indicator as satisfactory; or, when the first indicator satisfaction level is less than the preset indicator satisfaction threshold, determining the evaluation result corresponding to the service evaluation indicator as unsatisfactory.

[0010] Optionally, obtaining the target sample questionnaire from the multiple first sample questionnaires included in the first sample questionnaire set based on the evaluation results and the expected indicator satisfaction includes: determining the first sample size of the first sample questionnaires; and taking the sample questionnaires that meet preset constraints among the multiple first sample questionnaires as the target sample questionnaire based on the evaluation results, the expected indicator satisfaction and the first sample size.

[0011] Optionally, the preset constraints include: when the sum of the satisfaction differences corresponding to multiple service evaluation indicators is the smallest, the evaluation result is equal to the expected evaluation results corresponding to multiple first sample questionnaires, the satisfaction difference is the difference between the first indicator satisfaction corresponding to the service evaluation indicator and the expected indicator satisfaction, and the expected evaluation result is obtained based on the first sample size, the expected indicator satisfaction and the satisfaction difference; and the second sample size of the target sample questionnaire is greater than or equal to a second preset number threshold.

[0012] Optionally, determining the target satisfaction corresponding to the target service based on the target sample questionnaire corresponding to each of the first sample questionnaire sets includes: for each first sample questionnaire set, determining the satisfaction ratio corresponding to the first sample questionnaire set based on the target sample questionnaire; determining the target satisfaction corresponding to the target service based on the satisfaction ratio corresponding to each first sample questionnaire set.

[0013] Optionally, determining the satisfaction ratio corresponding to the first sample questionnaire set based on the target sample questionnaire includes: obtaining a fourth sample questionnaire from the target sample questionnaire whose second indicator satisfaction is greater than or equal to an expected satisfaction threshold; the second indicator satisfaction is the user's satisfaction with the target service in the target sample questionnaire; and determining the satisfaction ratio based on the third sample number corresponding to the fourth sample questionnaire and the second sample number corresponding to the target sample questionnaire.

[0014] Optionally, the method further includes: determining an expected result of the target service based on the target satisfaction and expected service satisfaction; the expected result is used to characterize whether the target satisfaction corresponding to the target service meets expectations.

[0015] Optionally, determining the expected result of the target service based on the target satisfaction and the expected service satisfaction includes: when the target satisfaction is greater than or equal to the expected service satisfaction, determining that the target satisfaction corresponding to the target service has met expectations; or, when the target satisfaction is less than the expected service satisfaction, determining that the target satisfaction corresponding to the target service has not met expectations.

[0016] According to a second aspect of an embodiment of the present disclosure, a device for determining satisfaction is provided, the device comprising: a first acquisition module, configured to acquire at least one first sample questionnaire set, each of the first sample questionnaire set comprising a plurality of first sample questionnaires, each of the first sample questionnaires comprising a first satisfaction degree of a user to a target service and a first indicator satisfaction degree of the user to a plurality of service evaluation indicators corresponding to the target service; a second acquisition module, configured to acquire, for each of the first sample questionnaire sets, a target sample questionnaire from the plurality of first sample questionnaires included in the first sample questionnaire set according to an expected indicator satisfaction degree; the expected indicator satisfaction degree is an expected satisfaction degree corresponding to one or more pre-set service evaluation indicators; a first determination module, configured to determine a target satisfaction degree corresponding to the target service according to the target sample questionnaire corresponding to each of the first sample questionnaire sets.

[0017] Optionally, the first acquisition module is configured to execute the sampling step in a loop until the sampling times reaches a preset sampling times threshold value to obtain the at least one first sample questionnaire set; wherein the sampling step includes: randomly generating a target sampling proportion value according to a preset sampling proportion interval; according to the target sampling proportion value, obtaining multiple first sample questionnaires from a preset sample questionnaire library to obtain the first sample questionnaire set.

[0018] Optionally, the first acquisition module is further configured to acquire a third sample questionnaire that meets preset screening conditions from a plurality of second sample questionnaires included in the preset sample questionnaire library; wherein the preset screening conditions include at least: the answer time corresponding to the second sample questionnaire is greater than or equal to a preset time threshold, and the answer time includes the time required for the user to complete the second sample questionnaire; and / or, the number of service evaluation indicators that have been evaluated by the user among the plurality of service evaluation indicators included in the second sample questionnaire is greater than or equal to a first preset number threshold; the first acquisition module is configured to acquire a plurality of the first sample questionnaires from the third sample questionnaire according to the target sampling proportion value to obtain the first sample questionnaire set.

[0019] Optionally, the second acquisition module is configured to determine, for each of the first sample questionnaires, an evaluation result corresponding to each of the service evaluation indicators based on a preset indicator satisfaction threshold and the first indicator satisfaction level; and obtain the target sample questionnaire from the multiple first sample questionnaires included in the first sample questionnaire set based on the evaluation result and the expected indicator satisfaction level.

[0020] Optionally, the second acquisition module is configured to, for each of the service evaluation indicators, determine that the evaluation result corresponding to the service evaluation indicator is satisfactory when the first indicator satisfaction level is greater than or equal to the preset indicator satisfaction level threshold; or, determine that the evaluation result corresponding to the service evaluation indicator is unsatisfactory when the first indicator satisfaction level is less than the preset indicator satisfaction level threshold.

[0021] Optionally, the second acquisition module is configured to determine the first sample size of the first sample questionnaire; and based on the evaluation results, the expected indicator satisfaction and the first sample size, select the sample questionnaires that meet the preset constraints among the multiple first sample questionnaires as the target sample questionnaire.

[0022] Optionally, the preset constraints include: when the sum of the satisfaction differences corresponding to multiple service evaluation indicators is the smallest, the evaluation result is equal to the expected evaluation results corresponding to multiple first sample questionnaires, the satisfaction difference is the difference between the first indicator satisfaction corresponding to the service evaluation indicator and the expected indicator satisfaction, and the expected evaluation result is obtained based on the first sample size, the expected indicator satisfaction and the satisfaction difference; and the second sample size of the target sample questionnaire is greater than or equal to a second preset number threshold.

[0023] Optionally, the first determination module is configured to determine, for each first sample questionnaire set, a satisfaction ratio corresponding to the first sample questionnaire set based on the target sample questionnaire; and determine the target satisfaction corresponding to the target service based on the satisfaction ratio corresponding to each first sample questionnaire set.

[0024] Optionally, the first determination module is configured to obtain a fourth sample questionnaire from the target sample questionnaire whose second indicator satisfaction is greater than or equal to an expected satisfaction threshold; the second indicator satisfaction is the user's satisfaction with the target service in the target sample questionnaire; and determine the satisfaction ratio based on the third sample number corresponding to the fourth sample questionnaire and the second sample number corresponding to the target sample questionnaire.

[0025] Optionally, the device also includes: a second determination module, configured to determine the expected result of the target service based on the target satisfaction and the expected service satisfaction; the expected result is used to characterize whether the target satisfaction corresponding to the target service meets expectations.

[0026] Optionally, the second determination module is configured to determine that the target satisfaction corresponding to the target service meets expectations when the target satisfaction is greater than or equal to the expected service satisfaction; or to determine that the target satisfaction corresponding to the target service does not meet expectations when the target satisfaction is less than the expected service satisfaction.

[0027] According to a third aspect of an embodiment of the present disclosure, an electronic device is provided, comprising: a processor; a memory for storing processor executable instructions; wherein the processor is configured to implement the steps of the satisfaction determination method provided in the first aspect of the present disclosure when calling the executable instructions stored on the memory.

[0028] According to a fourth aspect of an embodiment of the present disclosure, a computer-readable storage medium is provided, on which computer program instructions are stored. When the program instructions are executed by a processor, the steps of the method for determining satisfaction provided in the first aspect of the present disclosure are implemented.

[0029] The technical solution provided by the embodiments of the present disclosure may have the following beneficial effects:

[0030] First, at least one first sample questionnaire set is obtained, each of which includes multiple first sample questionnaires, each of which includes the user's first satisfaction with the target service and the user's first indicator satisfaction with multiple service evaluation indicators corresponding to the target service. Then, for each of the first sample questionnaire sets, according to the expected indicator satisfaction, a target sample questionnaire is obtained from the multiple first sample questionnaires included in the first sample questionnaire set; the expected indicator satisfaction is the expected satisfaction corresponding to one or more service evaluation indicators set in advance. Finally, the target satisfaction corresponding to the target service is determined according to the target sample questionnaire corresponding to each of the first sample questionnaire sets. Using the above method, the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service is aligned to the expected indicator satisfaction by sampling. Then, the target satisfaction corresponding to the target service is determined according to the sampled target sample questionnaire that meets the expected indicator satisfaction. In this way, when the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service changes, the target satisfaction corresponding to the target service can be estimated through the target sample questionnaire, without re-issuing a large number of questionnaires, and the target satisfaction corresponding to the target service after the business improvement can be estimated, saving a lot of manpower and financial resources. Moreover, the target sample questionnaire that meets the expected indicator satisfaction can be obtained only through sampling. The algorithm is simple and easy to implement, providing rich simulation scenarios for subsequent business decisions.

[0031] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0032] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and, together with the description, serve to explain the principles of the present disclosure.

[0033] Figure 1 The figure is a flow chart of a method for determining satisfaction level according to an exemplary embodiment.

[0034] Figure 2 The figure is a flow chart of another method for determining satisfaction level according to an exemplary embodiment.

[0035] Figure 3 The figure is a flow chart of another method for determining satisfaction level according to an exemplary embodiment.

[0036] Figure 4 The figure is a flow chart of another method for determining satisfaction level according to an exemplary embodiment.

[0037] Figure 5 The figure is a flow chart of a method for determining satisfaction level according to an exemplary embodiment.

[0038] Figure 6 It is a block diagram of a device for determining satisfaction level according to an exemplary embodiment.

[0039] Figure 7 It is a block diagram of another device for determining satisfaction level according to an exemplary embodiment.

[0040] Figure 8 It is a block diagram of an electronic device according to an exemplary embodiment. DETAILED DESCRIPTION

[0041] Exemplary embodiments will be described in detail herein, examples of which are shown in the accompanying drawings. When the following description refers to the drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present disclosure. Instead, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.

[0042] In the description below, the concepts of "first", "second", etc. mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order or interdependence of the functions performed by these devices, modules or units.

[0043] In the description of the present disclosure, unless otherwise specified, "multiple" means two or more than two, and other quantifiers are similar thereto; "at least one item", "one item or multiple items" or similar expressions refer to any combination of these items, including any combination of single items or plural items. For example, at least one item a can represent any number of a; for another example, one item or multiple items among a, b and c can represent: a, b, c, ab, ac, bc, or abc, where a, b, c can be single or multiple; "and / or" is a kind of description of the association relationship of associated objects, indicating that there can be three kinds of relationships, for example, A and / or B can represent: A exists alone, A and B exist at the same time, and B exists alone, where A and B can be singular or plural. The character " / " indicates that the associated objects before and after are in an "or" relationship.

[0044] Before introducing the method, device, electronic device and storage medium for determining satisfaction provided by the present disclosure, the application scenarios involved in each embodiment of the present disclosure are first introduced. The service level is usually fed back through a social survey questionnaire. The level of service operation affects the results of the social survey. For example, in the field of Internet consumption, business operation indicators such as logistics timeliness, packaging materials, and distribution services will directly affect the corresponding satisfaction, such as logistics timeliness satisfaction, packaging material satisfaction, and distribution service satisfaction. Generally speaking, after the social survey of customer groups in a certain period of time is completed, the data analyst will perform data analysis based on the collected data to obtain the user's satisfaction with a certain business service. Then, the corresponding business service is improved according to the data analysis results. For example, through the survey, it is found that the main reason for the decrease in packaging material satisfaction is that the packaging material size is not suitable. The business improves the packaging material recommendation algorithm for this problem. However, the impact of the improved results on the overall satisfaction can only be obtained by actually improving the business service and then releasing the survey questionnaire, and then analyzing it by the data analyst. If the overall satisfaction of the business service represented by the questionnaire after the survey does not reach the expected result, it is necessary to improve the corresponding business service, and then obtain the improved overall satisfaction by releasing the survey questionnaire until the overall satisfaction reaches the expected result. During this process, you may need to conduct multiple survey questionnaires, perform data analysis, and improve your business, which often requires a large amount of manpower, material resources, and financial resources.

[0045] Generally speaking, a questionnaire survey includes the user's overall satisfaction with the target service, as well as the sub-satisfaction corresponding to the influencing factors that affect the overall satisfaction. For example, for logistics services, sub-satisfaction can include satisfaction with logistics timeliness, satisfaction with packaging materials, satisfaction with delivery services, etc. This questionnaire survey includes the user's overall satisfaction with logistics services, as well as the user's sub-satisfaction with each influencing factor. Usually, we hope to estimate the changes in each sub-satisfaction brought about by changes in various business actions (that is, improving business services) on the overall satisfaction, so as to adjust the corresponding business actions so that the overall satisfaction of the target service can meet expectations.

[0046] In order to solve the above technical problems, the present invention provides a method, device, electronic device and storage medium for determining satisfaction. The first indicator satisfaction of multiple service evaluation indicators corresponding to the target service is aligned to the expected indicator satisfaction by sampling. Then, the target satisfaction corresponding to the target service is determined based on the sampled target sample questionnaire that satisfies the expected indicator satisfaction. In this way, when the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service changes, the target satisfaction corresponding to the target service can be estimated through the target sample questionnaire, and the target satisfaction corresponding to the target service after the business improvement can be estimated without re-issuing a large number of questionnaires, saving a lot of manpower and financial resources. Moreover, the target sample questionnaire that satisfies the expected indicator satisfaction can be obtained only by sampling, and the algorithm is simple and easy to implement, providing a rich simulation scenario for subsequent business decisions.

[0047] The specific implementation modes of the present invention are described in detail below with reference to the accompanying drawings.

[0048] Figure 1 is a flowchart of a method for determining satisfaction according to an exemplary embodiment. Figure 1 As shown, the method may include the following steps:

[0049] In step S101, at least one first sample questionnaire set is obtained.

[0050] Among them, each of the first sample questionnaire sets includes multiple first sample questionnaires, and each of the first sample questionnaires includes the user's first satisfaction with the target service and the user's first indicator satisfaction with multiple service evaluation indicators corresponding to the target service. The first satisfaction is the user's overall satisfaction with the target service, and the service evaluation indicator is an influencing factor affecting the first satisfaction with the target service, which can be obtained through preliminary surveys. The first indicator satisfaction is the user's satisfaction with multiple service evaluation indicators corresponding to the target service. For example, when the target service is a logistics service, the service evaluation indicator can be, for example, logistics timeliness, packaging materials, delivery services, etc. Correspondingly, the first indicator satisfaction is satisfaction with logistics timeliness, satisfaction with packaging materials, satisfaction with delivery services, etc.

[0051] The first sample questionnaire can be randomly distributed to survey users, and the distribution form can be electronic or paper, which is not specifically limited in this disclosure. In the case where the distribution form is paper, after collecting the questionnaire answered by the user, it is also necessary to obtain the corresponding electronic version of the questionnaire through scanning or other identification methods, so as to subsequently analyze the data in the first sample questionnaire.

[0052] In step S102, for each of the first sample questionnaire sets, a target sample questionnaire is obtained from the multiple first sample questionnaires included in the first sample questionnaire set according to the expected indicator satisfaction.

[0053] Among them, the expected indicator satisfaction is the expected satisfaction corresponding to one or more pre-set service evaluation indicators. The expected indicator satisfaction can be understood as the satisfaction corresponding to one or more service evaluation indicators expected to be obtained after business improvement of one or more service evaluation indicators, and can be set according to experience. In this step, the corresponding expected indicator satisfaction can be set for some or all of the multiple service evaluation indicators corresponding to the target service. It should be noted that, in order to facilitate subsequent calculations, for service evaluation indicators for which the expected indicator satisfaction is not set, the first indicator satisfaction corresponding to the service evaluation indicator in the first sample questionnaire can be used as the expected indicator satisfaction corresponding to the service evaluation indicator to ensure the completeness of the indicator satisfaction corresponding to the service evaluation indicator in the subsequent calculation process. For example, after improving the distribution service satisfaction, it is expected that the distribution service satisfaction can be increased to 90%, and at this time, the 90% is the expected indicator satisfaction corresponding to the service evaluation indicator.

[0054] In this step, the evaluation result corresponding to each service evaluation indicator can be determined according to the preset indicator satisfaction threshold and the first indicator satisfaction. The evaluation result includes satisfaction or dissatisfaction. Then, according to the evaluation result and the expected indicator satisfaction, the target sample questionnaire is obtained from the multiple first sample questionnaires included in the first sample questionnaire set.

[0055] In this way, by sampling, the target sample questionnaires that meet the expected indicator satisfaction are screened out. Since the first indicator satisfaction of the service evaluation indicators in the target sample questionnaires all meet the expected indicator satisfaction, that is, in this embodiment, the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service can be aligned to the expected indicator satisfaction by sampling.

[0056] In step S103, the target satisfaction level corresponding to the target service is determined according to the target sample questionnaire corresponding to each of the first sample questionnaire sets.

[0057] In this step, for each first sample questionnaire set, the satisfaction ratio corresponding to the first sample questionnaire set can be determined according to the target sample questionnaire. The satisfaction ratio represents the ratio of the target sample questionnaires in the first sample questionnaire set whose target satisfaction meets the expected results to the total target sample questionnaires. Then, the target satisfaction corresponding to the target service can be determined according to the satisfaction ratio corresponding to each first sample questionnaire set.

[0058] In this way, when the satisfaction corresponding to one or more service evaluation indicators changes, the change in the target satisfaction corresponding to the target service can be determined by the method in this embodiment, and the change in the target satisfaction can be quantified to a specific value, which is more intuitive and clear.

[0059] By adopting the above method, the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service is aligned to the expected indicator satisfaction by sampling. Then, the target satisfaction corresponding to the target service is determined based on the sampled target sample questionnaire that satisfies the expected indicator satisfaction. In this way, when the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service changes, the target satisfaction corresponding to the target service can be estimated through the target sample questionnaire. There is no need to re-submit a large number of questionnaires to estimate the target satisfaction corresponding to the target service after the business improvement, which saves a lot of manpower and financial resources. Moreover, the target sample questionnaire that satisfies the expected indicator satisfaction can be obtained only by sampling. The algorithm is simple and easy to implement, which provides a rich simulation scenario for subsequent business decisions.

[0060] The above step S101 is described in detail below. The step S101 of obtaining at least one first sample questionnaire set may include: looping the sampling step until the sampling times reaches a preset sampling times threshold to obtain the at least one first sample questionnaire set.

[0061] The preset sampling number threshold can be 1 or any integer greater than 1, that is, sampling can be performed once or multiple times. The purpose of performing multiple sampling in this step is to eliminate the randomness caused by single sampling. It is understandable that users of different age groups, different regions and different genders may have large differences in satisfaction with the target service. If sampling is only performed once, there may be a situation where questionnaires for a certain group of people are collected in a centralized manner. Therefore, in order to ensure the comprehensiveness of the sample questionnaire, multiple sampling can be performed.

[0062] The sampling step may include the following steps:

[0063] S1, randomly generate a target sampling ratio value according to a preset sampling ratio interval.

[0064] The preset sampling ratio interval may be a numerical interval consisting of any two values ​​between 0 and 1, for example but not limited to the preset sampling ratio interval ratio∈[0.5, 0.9]. The target sampling ratio value may be obtained by random generation, and the target sampling ratio value is any value within the preset sampling ratio interval.

[0065] S2. According to the target sampling ratio, a plurality of the first sample questionnaires are obtained from a preset sample questionnaire library to obtain the first sample questionnaire set.

[0066] For example, assuming that the target sampling ratio is 0.6, and the preset sample questionnaire library contains 5000 sample questionnaires, the number of first sample questionnaires to be obtained in this sampling is 0.6×5000=3000. In this way, each time the sampling step is performed, a sample questionnaire set can be obtained, and after sampling by the preset sampling number threshold, at least one sample questionnaire set can be obtained. Since the target sampling ratio value for each sampling is randomly generated, the number of first sample questionnaires contained in each sample questionnaire set may be the same or different.

[0067] Considering that the preset sample questionnaire library contains a large number of sample questionnaires, among these sample questionnaires, there may be sample questionnaires with too short answer time or large areas of missing questionnaires, which will affect the accuracy of subsequent data analysis. Therefore, in this embodiment, before collecting samples from the preset sample questionnaire library, a third sample questionnaire that meets the preset screening conditions can also be obtained from the multiple second sample questionnaires included in the preset sample questionnaire library.

[0068] The preset screening conditions include at least:

[0069] The answer time corresponding to the second sample questionnaire is greater than or equal to a preset time threshold, and the answer time includes the time required for the user to complete the second sample questionnaire; and / or,

[0070] The number of service evaluation indicators that have been evaluated by the user among the multiple service evaluation indicators included in the second sample questionnaire is greater than or equal to the first preset number threshold.

[0071] It should be noted that the preset screening conditions are not limited to the above two conditions, and may also be other screening conditions that can remove inferior samples. The present disclosure does not make specific limitations on this.

[0072] Correspondingly, in S2, obtaining multiple first sample questionnaires from the preset sample questionnaire library according to the target sampling proportion value to obtain the first sample questionnaire set may include: obtaining multiple first sample questionnaires from the third sample questionnaire according to the target sampling proportion value to obtain the first sample questionnaire set.

[0073] In addition, the above sample screening process can also screen the multiple first sample questionnaires obtained by sampling according to preset screening conditions after each sampling, and then use the multiple first sample questionnaires obtained after screening as a first sample questionnaire set.

[0074] The above step S102 is described in detail below. Figure 2 As shown, in step S102, obtaining a target sample questionnaire from a plurality of first sample questionnaires included in the first sample questionnaire set according to the expected indicator satisfaction may include the following steps:

[0075] In step S1021, for each of the first sample questionnaires, the evaluation result corresponding to each of the service evaluation indicators is determined according to the preset indicator satisfaction threshold and the first indicator satisfaction.

[0076] The evaluation result includes satisfaction or dissatisfaction. It is understandable that since the first indicator satisfaction given by the user is often a specific value (usually a value between 0 and 1), in order to measure whether the user is satisfied with the service evaluation indicator, in this embodiment, a preset indicator satisfaction threshold can be set to determine whether the user is satisfied with the service evaluation indicator.

[0077] By way of example, for each of the service evaluation indicators, when the first indicator satisfaction level is greater than or equal to the preset indicator satisfaction level threshold, the evaluation result corresponding to the service evaluation indicator is determined to be satisfactory; or, when the first indicator satisfaction level is less than the preset indicator satisfaction level threshold, the evaluation result corresponding to the service evaluation indicator is determined to be unsatisfactory.

[0078] It should be noted that the preset indicator satisfaction threshold corresponding to each service evaluation indicator may be the same or different, and the present disclosure does not specifically limit this. When the preset indicator satisfaction threshold corresponding to each service evaluation indicator is different, for each service evaluation indicator, when the first indicator satisfaction is greater than or equal to the preset indicator satisfaction threshold corresponding to the service evaluation indicator, the evaluation result corresponding to the service evaluation indicator is determined to be satisfactory; or, when the first indicator satisfaction is less than the preset indicator satisfaction threshold corresponding to the service evaluation indicator, the evaluation result corresponding to the service evaluation indicator is determined to be unsatisfactory.

[0079] In order to more intuitively understand whether the user is satisfied with each service evaluation indicator, in this embodiment, the evaluation result can also be quantified. For example, if the evaluation result is satisfactory, the satisfaction is 1, and if the evaluation result is unsatisfactory, the satisfaction is 0.

[0080] In step S1022, based on the evaluation result and the expected indicator satisfaction, the target sample questionnaire is obtained from the multiple first sample questionnaires included in the first sample questionnaire set.

[0081] In this step, the first sample size of the first sample questionnaire can be determined first, and then, based on the evaluation result, the expected indicator satisfaction and the first sample size, the sample questionnaires that meet the preset constraints among the multiple first sample questionnaires are used as the target sample questionnaires.

[0082] The preset constraint conditions may include:

[0083] When the sum of the satisfaction differences corresponding to the multiple service evaluation indicators is the smallest, the evaluation result is equal to the expected evaluation results corresponding to the multiple first sample questionnaires, and the satisfaction difference is the difference between the first indicator satisfaction and the expected indicator satisfaction corresponding to the service evaluation indicator, and the expected evaluation result is obtained based on the first sample number, the expected indicator satisfaction and the satisfaction difference;

[0084] And, the second sample size of the target sample questionnaire is greater than or equal to a second preset quantity threshold.

[0085] In other words, in this step, it is necessary to screen out multiple target sample questionnaires that meet the expected indicator satisfaction from multiple first sample questionnaires in each first sample questionnaire set. In order to obtain a sufficient number of target sample questionnaires, the screening conditions can be appropriately relaxed, that is, as long as the difference between the first indicator satisfaction corresponding to the service evaluation indicator and the corresponding expected indicator satisfaction is small, the first sample questionnaire with the smaller difference between the first indicator satisfaction and the corresponding expected indicator satisfaction can be used as the target sample questionnaire.

[0086] For example, the preset constraint condition can be expressed by the following two formulas:

[0087] score ir × pr =(Satisfation_threshold i -satis_slack pi )×sample_num p (1)

[0088] Among them, score ir represents the evaluation result (satisfied is 1, dissatisfied is 0, r represents the number of the first sample questionnaire, i represents the number of the service evaluation indicator in the first sample questionnaire), x pr represents the selection result (r represents the number of the first sample questionnaire, p represents the number of the first sample questionnaire set (corresponding to the sampling number), x pr is 0 or 1, x pr If x is 1, it means that the first sample questionnaire is selected as the target sample questionnaire. pr If it is 0, it means that the first sample questionnaire is not selected as the target sample questionnaire), Satisfaction_threshold i represents the expected indicator satisfaction (i represents the number of the service evaluation indicator in the first sample questionnaire), satis_slack pi represents the satisfaction difference (p represents the number of the first sample questionnaire set, i represents the number of the service evaluation indicator in the first sample questionnaire, and the satisfaction difference can be obtained by the difference between the first indicator satisfaction corresponding to the i-th service evaluation indicator in the first sample questionnaire and the corresponding expected indicator satisfaction, usually satis_slack pi ≥0), sample_num p Represents the first sample number of the first sample questionnaire in the pth first sample questionnaire set.

[0089] According to formula (1), in this embodiment, it is necessary to satisfy When the sum of the satisfaction differences corresponding to the multiple (n) service evaluation indicators is the smallest, the equation (1) holds true (that is, the evaluation result is equal to the expected evaluation results corresponding to the multiple first sample questionnaires). And determine when the equation (1) holds true, the x corresponding to each first sample questionnaire pr , if x pr If x is 1, it means that the first sample questionnaire is selected as the target sample questionnaire. pr If it is 0, it means that the first sample questionnaire is not selected as the target sample questionnaire.

[0090]

[0091] Where r is the number of the first sample questionnaire, p is the number of the first sample questionnaire set, and x is pr represents the selection result, and min_sample_num represents the second preset number threshold.

[0092] From the above analysis, we can see that x pr If x is 1, it means that the first sample questionnaire is selected as the target sample questionnaire. pr If it is 0, it means that the first sample questionnaire is not selected as the target sample questionnaire. The meaning of is the number of target sample questionnaires. It can be seen that the meaning of formula (2) is that the second sample number of the target sample questionnaires in the preset constraint condition is greater than or equal to the second preset number threshold. In this way, it can be ensured that the number of target sample questionnaires collected meets the demand, which is convenient for the accuracy of subsequent data analysis.

[0093] In the specific implementation process, the constraint conditions corresponding to formula (1) can be executed first. When the equation is established, the x corresponding to each first sample questionnaire can be obtained. pr , and then determine whether the second sample size of the target sample questionnaire is greater than or equal to the second preset number threshold according to formula (2). If formula (2) is satisfied, the screening is completed and multiple target sample questionnaires are obtained. If formula (2) is not satisfied (that is, the second sample size of the target sample questionnaire is less than the second preset number threshold), the constraint condition corresponding to formula (1) can be re-executed until the second sample size of the target sample questionnaire is greater than or equal to the second preset number threshold, and multiple target sample questionnaires are obtained. In the process of re-executing formula (1), the value of the satisfaction difference can be appropriately increased to obtain a sufficient number of target sample questionnaires.

[0094] In this embodiment, the preset constraint conditions can be solved by the Constraint-Programming (CP) model. In this way, only a lightweight model is needed to simulate the optimization process to screen out the target sample questionnaires that meet the conditions, and the process is simple and easy to implement.

[0095] For the neural network model, due to the characteristics of the model, only the expected indicator satisfaction corresponding to some of the service evaluation indicators can be selected as input among all the service evaluation indicators, and the indicator satisfaction corresponding to the remaining service evaluation indicators is weakened or sacrificed accordingly. For the target satisfaction corresponding to the target service finally output by the model, the indicator satisfaction of some service evaluation indicators is lost, and the influence of the indicator satisfaction of the lost part of the service evaluation indicators on the target satisfaction cannot be reflected. However, through the lightweight model CP model in this embodiment, the indicator satisfaction corresponding to each service evaluation indicator can be used as a measurement basis (that is, the basis for judging whether the preset constraints are met), which fully considers the influence of each service evaluation indicator on the target satisfaction, and the applicable scenarios are richer.

[0096] The above step S103 is described in detail below. Figure 3 As shown, in step S103, determining the target satisfaction level corresponding to the target service according to the target sample questionnaire corresponding to each of the first sample questionnaire sets may include the following steps:

[0097] In step S1031, for each first sample questionnaire set, the satisfaction rate corresponding to the first sample questionnaire set is determined according to the target sample questionnaire.

[0098] After obtaining multiple target sample questionnaires, a fourth sample questionnaire in which the second indicator satisfaction is greater than or equal to the expected satisfaction threshold can be obtained from the multiple target sample questionnaires. The second indicator satisfaction is the user's satisfaction with the target service in the target sample questionnaire. Afterwards, the satisfaction ratio can be determined based on the third sample number corresponding to the fourth sample questionnaire and the second sample number corresponding to the target sample questionnaire. For example, the ratio of the third sample number to the second sample number can be used as the satisfaction ratio.

[0099] In step S1032, the target satisfaction level corresponding to the target service is determined according to the satisfaction level corresponding to each first sample questionnaire set.

[0100] Specifically, when the first sample questionnaire set includes one, the satisfaction ratio corresponding to the first sample questionnaire set can be directly used as the target satisfaction. When the first sample questionnaire set includes multiple sets, the target satisfaction corresponding to the target service can be determined based on the satisfaction ratios corresponding to multiple first sample questionnaire sets. For example, the maximum value of multiple satisfaction ratios can be used as the target satisfaction. Alternatively, the minimum value of multiple satisfaction ratios can be used as the target satisfaction. Alternatively, the average value of multiple satisfaction ratios can be used as the target satisfaction. Alternatively, the median of multiple satisfaction ratios can be used as the target satisfaction. In actual scenarios, if you want to estimate the most ideal satisfaction, you can use the maximum value of multiple satisfaction ratios as the target satisfaction. If you want to estimate the most conservative satisfaction, you can use the minimum value of multiple satisfaction ratios as the target satisfaction. If you want to estimate the most likely satisfaction, you can use the average or median of multiple satisfaction ratios as the target satisfaction.

[0101] like Figure 4 As shown, the method may further include the following steps:

[0102] In step S104, the expected result of the target service is determined according to the target satisfaction and the expected service satisfaction.

[0103] The expected result is used to characterize whether the target satisfaction level corresponding to the target service meets expectations. The expected service satisfaction level can be a preset expected satisfaction level (ie, expected overall satisfaction level) corresponding to the target service when one or more service evaluation indicators change.

[0104] For example, when the target satisfaction is greater than or equal to the expected service satisfaction, it is determined that the target satisfaction corresponding to the target service has met expectations; or, when the target satisfaction is less than the expected service satisfaction, it is determined that the target satisfaction corresponding to the target service has not met expectations.

[0105] In this way, it is possible to estimate the change in the overall satisfaction of the target service (i.e., target satisfaction) when the satisfaction of one or more service evaluation indicators changes through simulation. By evaluating whether the change in the overall satisfaction of the target service (i.e., target satisfaction) reaches the expected result, decision support is provided for subsequent business improvement work. If the expected result of the target service is to meet the expectation, it indicates that the current improvement strategy for one or more service evaluation indicators is effective. If the expected result of the target service is not to meet the expectation, it indicates that the current improvement strategy for one or more service evaluation indicators is invalid. Technical personnel can further improve the target business based on the expected results, saving a lot of manpower, material and financial resources, and improving the efficiency of the entire business improvement process.

[0106] By adopting the above method, the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service is aligned to the expected indicator satisfaction by sampling. Then, the target satisfaction corresponding to the target service is determined based on the sampled target sample questionnaire that satisfies the expected indicator satisfaction. In this way, when the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service changes, the target satisfaction corresponding to the target service can be estimated through the target sample questionnaire. There is no need to re-submit a large number of questionnaires to estimate the target satisfaction corresponding to the target service after the business improvement, which saves a lot of manpower and financial resources. Moreover, the target sample questionnaire that satisfies the expected indicator satisfaction can be obtained only by sampling. The algorithm is simple and easy to implement, which provides a rich simulation scenario for subsequent business decisions.

[0107] Figure 5 is a flowchart of a method for determining satisfaction according to an exemplary embodiment. Figure 5 As shown, the method may include the following steps:

[0108] In step S201, a third sample questionnaire satisfying a preset screening condition is obtained from a plurality of second sample questionnaires included in the preset sample questionnaire library.

[0109] The preset screening conditions include at least:

[0110] The answer time corresponding to the second sample questionnaire is greater than or equal to a preset time threshold, and the answer time includes the time required for the user to complete the second sample questionnaire; and / or,

[0111] The number of service evaluation indicators that have been evaluated by the user among the multiple service evaluation indicators included in the second sample questionnaire is greater than or equal to the first preset number threshold.

[0112] In step S202, a target sampling ratio value is randomly generated according to a preset sampling ratio interval.

[0113] In step S203, a plurality of the first sample questionnaires are obtained from the third sample questionnaire according to the target sampling ratio value to obtain a first sample questionnaire set.

[0114] In step S204, for each of the first sample questionnaires, the evaluation result corresponding to each of the service evaluation indicators is determined according to the preset indicator satisfaction threshold and the first indicator satisfaction.

[0115] The evaluation result includes satisfaction or dissatisfaction. For each of the service evaluation indicators, when the first indicator satisfaction is greater than or equal to the preset indicator satisfaction threshold, the evaluation result corresponding to the service evaluation indicator is determined to be satisfied; or, when the first indicator satisfaction is less than the preset indicator satisfaction threshold, the evaluation result corresponding to the service evaluation indicator is determined to be unsatisfactory.

[0116] In step S205, the first sample size of the first sample questionnaire is determined.

[0117] In step S206, based on the evaluation result, the expected indicator satisfaction and the first sample quantity, the sample questionnaires that meet the preset constraint conditions among the multiple first sample questionnaires are used as the target sample questionnaires.

[0118] The preset constraint conditions may include:

[0119] When the sum of the satisfaction differences corresponding to the multiple service evaluation indicators is the smallest, the evaluation result is equal to the expected evaluation results corresponding to the multiple first sample questionnaires, and the satisfaction difference is the difference between the first indicator satisfaction and the expected indicator satisfaction corresponding to the service evaluation indicator, and the expected evaluation result is obtained based on the first sample number, the expected indicator satisfaction and the satisfaction difference;

[0120] And, the second sample size of the target sample questionnaire is greater than or equal to a second preset quantity threshold.

[0121] In step S207, it is determined whether the sampling number reaches a preset sampling number threshold.

[0122] If it is determined that the sampling number reaches the preset sampling number threshold, executing step S208;

[0123] If it is determined that the sampling number does not reach the preset sampling number threshold, step S202 is executed.

[0124] In step S208, for each first sample questionnaire set, the satisfaction percentage corresponding to the first sample questionnaire set is determined according to the target sample questionnaire.

[0125] For example, a fourth sample questionnaire with a second indicator satisfaction greater than or equal to the expected satisfaction threshold may be obtained from multiple target sample questionnaires, and the ratio of the third sample quantity corresponding to the fourth sample questionnaire to the second sample quantity corresponding to the target sample questionnaire is used as the satisfaction ratio.

[0126] In step S209, the target satisfaction level corresponding to the target service is determined according to the satisfaction level corresponding to each first sample questionnaire set.

[0127] In step S210, the expected result of the target service is determined according to the target satisfaction and the expected service satisfaction.

[0128] Among them, the expected result is used to indicate whether the target satisfaction level corresponding to the target service meets expectations.

[0129] When the target satisfaction is greater than or equal to the expected service satisfaction, it is determined that the target satisfaction corresponding to the target service has met expectations; or, when the target satisfaction is less than the expected service satisfaction, it is determined that the target satisfaction corresponding to the target service has not met expectations.

[0130] Regarding the method in the above embodiment, the specific way of performing the operation in each step is already described in Figures 1 to 4 The method is described in detail in the embodiments and will not be elaborated here.

[0131] By adopting the above method, the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service is aligned to the expected indicator satisfaction by sampling. Then, the target satisfaction corresponding to the target service is determined based on the sampled target sample questionnaire that satisfies the expected indicator satisfaction. In this way, when the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service changes, the target satisfaction corresponding to the target service can be estimated through the target sample questionnaire. There is no need to re-submit a large number of questionnaires to estimate the target satisfaction corresponding to the target service after the business improvement, which saves a lot of manpower and financial resources. Moreover, the target sample questionnaire that satisfies the expected indicator satisfaction can be obtained only by sampling. The algorithm is simple and easy to implement, which provides a rich simulation scenario for subsequent business decisions.

[0132] Figure 6 is a block diagram of a device for determining satisfaction according to an exemplary embodiment. Figure 6 As shown, the device 300 includes:

[0133] The first acquisition module 301 is configured to acquire at least one first sample questionnaire set, each of which includes a plurality of first sample questionnaires, each of which includes a first satisfaction level of a user to a target service and a first indicator satisfaction level of a plurality of service evaluation indicators corresponding to the target service;

[0134] The second acquisition module 302 is configured to acquire, for each of the first sample questionnaire sets, a target sample questionnaire from the plurality of first sample questionnaires included in the first sample questionnaire set according to an expected indicator satisfaction level; the expected indicator satisfaction level is an expected satisfaction level corresponding to one or more preset service evaluation indicators;

[0135] The first determination module 303 is configured to determine the target satisfaction level corresponding to the target service according to the target sample questionnaire corresponding to each of the first sample questionnaire sets.

[0136] Optionally, the first acquisition module 301 is configured to execute the sampling step cyclically until the sampling times reaches a preset sampling times threshold, so as to obtain the at least one first sample questionnaire set;

[0137] The sampling step includes:

[0138] According to the preset sampling ratio interval, the target sampling ratio value is randomly generated;

[0139] According to the target sampling ratio, a plurality of the first sample questionnaires are obtained from a preset sample questionnaire library to obtain the first sample questionnaire set.

[0140] Optionally, the first acquisition module 301 is further configured to acquire a third sample questionnaire that meets a preset screening condition from a plurality of second sample questionnaires included in the preset sample questionnaire library;

[0141] The preset screening condition at least includes: the answer time corresponding to the second sample questionnaire is greater than or equal to the preset time threshold, and the answer time includes the time required for the user to complete the second sample questionnaire; and / or, the number of service evaluation indicators that have been evaluated by the user among the multiple service evaluation indicators included in the second sample questionnaire is greater than or equal to the first preset number threshold;

[0142] The first acquisition module 301 is configured to acquire multiple first sample questionnaires from the third sample questionnaire according to the target sampling ratio value to obtain the first sample questionnaire set.

[0143] Optionally, the second acquisition module 302 is configured to determine, for each of the first sample questionnaires, an evaluation result corresponding to each of the service evaluation indicators based on a preset indicator satisfaction threshold and the first indicator satisfaction; and obtain the target sample questionnaire from the multiple first sample questionnaires included in the first sample questionnaire set based on the evaluation result and the expected indicator satisfaction.

[0144] Optionally, the second acquisition module 302 is configured to, for each service evaluation indicator, determine that the evaluation result corresponding to the service evaluation indicator is satisfactory when the first indicator satisfaction level is greater than or equal to the preset indicator satisfaction level threshold; or, determine that the evaluation result corresponding to the service evaluation indicator is unsatisfactory when the first indicator satisfaction level is less than the preset indicator satisfaction level threshold.

[0145] Optionally, the second acquisition module 302 is configured to determine the first sample size of the first sample questionnaire; based on the evaluation result, the expected indicator satisfaction and the first sample size, the sample questionnaire that meets the preset constraints among the multiple first sample questionnaires is used as the target sample questionnaire.

[0146] Optionally, the preset constraint condition includes:

[0147] When the sum of the satisfaction differences corresponding to the multiple service evaluation indicators is the smallest, the evaluation result is equal to the expected evaluation results corresponding to the multiple first sample questionnaires, and the satisfaction difference is the difference between the first indicator satisfaction and the expected indicator satisfaction corresponding to the service evaluation indicator, and the expected evaluation result is obtained based on the first sample number, the expected indicator satisfaction and the satisfaction difference;

[0148] And, the second sample size of the target sample questionnaire is greater than or equal to a second preset quantity threshold.

[0149] Optionally, the first determination module 303 is configured to determine, for each first sample questionnaire set, a satisfaction ratio corresponding to the first sample questionnaire set based on the target sample questionnaire; and determine the target satisfaction ratio corresponding to the target service based on the satisfaction ratio corresponding to each first sample questionnaire set.

[0150] Optionally, the first determination module 303 is configured to obtain a fourth sample questionnaire from the target sample questionnaire in which the second indicator satisfaction is greater than or equal to the expected satisfaction threshold; the second indicator satisfaction is the user's satisfaction with the target service in the target sample questionnaire; and determine the satisfaction ratio based on the third sample number corresponding to the fourth sample questionnaire and the second sample number corresponding to the target sample questionnaire.

[0151] Alternatively, if Figure 7 As shown, the device 300 also includes:

[0152] The second determination module 304 is configured to determine the expected result of the target service according to the target satisfaction and the expected service satisfaction; the expected result is used to indicate whether the target satisfaction corresponding to the target service meets expectations.

[0153] Optionally, the second determination module 304 is configured to determine that the target satisfaction level corresponding to the target service meets expectations when the target satisfaction level is greater than or equal to the expected service satisfaction level; or

[0154] When the target satisfaction is less than the expected service satisfaction, it is determined that the target satisfaction corresponding to the target service has not met expectations.

[0155] By adopting the above-mentioned device, the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service is aligned to the expected indicator satisfaction by sampling. Then, the target satisfaction corresponding to the target service is determined based on the sampled target sample questionnaire that satisfies the expected indicator satisfaction. In this way, when the first indicator satisfaction of multiple service evaluation indicators corresponding to the target service changes, the target satisfaction corresponding to the target service can be estimated by the target sample questionnaire. There is no need to re-submit a large number of questionnaires to estimate the target satisfaction corresponding to the target service after the business improvement, which saves a lot of manpower and financial resources. Moreover, the target sample questionnaire that satisfies the expected indicator satisfaction can be obtained only by sampling. The algorithm is simple and easy to implement, which provides a rich simulation scenario for subsequent business decisions.

[0156] Regarding the device in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be elaborated here.

[0157] The present disclosure also provides a computer-readable storage medium having computer program instructions stored thereon. When the program instructions are executed by a processor, the steps of the method for determining satisfaction provided by the present disclosure are implemented.

[0158] In another exemplary embodiment, a computer program product is also provided. The computer program product includes a computer program that can be executed by a programmable device, and the computer program has a code portion for executing the above-mentioned method for determining satisfaction when executed by the programmable device.

[0159] Figure 8 4 is a block diagram of an electronic device 400 according to an exemplary embodiment. For example, the electronic device 400 may be provided as a server. Figure 8 The electronic device 400 includes a processing component 422, which further includes one or more processors, and a memory resource represented by a memory 432 for storing instructions that can be executed by the processing component 422, such as an application. The application stored in the memory 432 may include one or more modules, each corresponding to a set of instructions. In addition, the processing component 422 is configured to execute instructions to perform the above-mentioned method for determining satisfaction.

[0160] The electronic device 400 may also include a power supply component 426 configured to perform power management of the electronic device 400, a wired or wireless network interface 450 configured to connect the electronic device 400 to a network, and an input / output interface 458. The electronic device 400 may operate based on an operating system stored in the memory 432, such as Windows Server 2008. TM , Mac OS X TM , UnixTM , Linux TM , FreeBSD TM or similar.

[0161] Those skilled in the art will readily appreciate other embodiments of the present disclosure after considering the specification and practicing the present disclosure. The present disclosure is intended to cover any variations, uses or adaptations of the present disclosure that follow the general principles of the present disclosure and include common knowledge or customary techniques in the art that are not disclosed in the present disclosure. The description and examples are to be considered as exemplary only, and the true scope and spirit of the present disclosure are indicated by the following claims.

[0162] It should be understood that the present disclosure is not limited to the exact structures that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A method for determining satisfaction, characterized in that: The method comprises: Obtain at least one first sample questionnaire set, each of which includes a plurality of first sample questionnaires, each of which includes a first satisfaction level of a user with a target service and a first indicator satisfaction level of the user with a plurality of service evaluation indicators corresponding to the target service; For each of the first sample questionnaire sets, a target sample questionnaire is obtained from the plurality of the first sample questionnaires included in the first sample questionnaire set according to the expected indicator satisfaction; the expected indicator satisfaction is the expected satisfaction corresponding to one or more of the preset service evaluation indicators; The target satisfaction level corresponding to the target service is determined according to the target sample questionnaire corresponding to each of the first sample questionnaire sets.

2. The method according to claim 1, characterized in that The obtaining of at least one first sample questionnaire set comprises: Executing the sampling step cyclically until the sampling times reaches a preset sampling times threshold, so as to obtain the at least one first sample questionnaire set; Wherein, the sampling step comprises: According to the preset sampling ratio interval, the target sampling ratio value is randomly generated; According to the target sampling proportion value, multiple first sample questionnaires are obtained from a preset sample questionnaire library to obtain the first sample questionnaire set.

3. The method according to claim 2, characterized in that The method further comprises: Acquire a third sample questionnaire that meets a preset screening condition from a plurality of second sample questionnaires included in the preset sample questionnaire library; Wherein, the preset screening conditions at least include: the answer time corresponding to the second sample questionnaire is greater than or equal to a preset time threshold, and the answer time includes the time required for the user to answer and complete the second sample questionnaire; and / or, the number of service evaluation indicators that have been evaluated by the user among the multiple service evaluation indicators included in the second sample questionnaire is greater than or equal to a first preset number threshold; The acquiring of a plurality of the first sample questionnaires from a preset sample questionnaire library according to the target sampling proportion value to obtain the first sample questionnaire set includes: According to the target sampling proportion value, multiple first sample questionnaires are obtained from the third sample questionnaires to obtain the first sample questionnaire set.

4. The method according to claim 1, characterized in that: The step of obtaining a target sample questionnaire from a plurality of the first sample questionnaires included in the first sample questionnaire set according to the expected indicator satisfaction level includes: For each of the first sample questionnaires, determining the evaluation result corresponding to each of the service evaluation indicators according to the preset indicator satisfaction threshold and the first indicator satisfaction; According to the evaluation result and the expected indicator satisfaction, the target sample questionnaire is obtained from the multiple first sample questionnaires included in the first sample questionnaire set.

5. The method according to claim 4, characterized in that Determining the evaluation result corresponding to each of the service evaluation indicators according to the preset indicator satisfaction threshold and the first indicator satisfaction includes: For each of the service evaluation indicators, when the first indicator satisfaction level is greater than or equal to the preset indicator satisfaction level threshold, determining that the evaluation result corresponding to the service evaluation indicator is satisfactory; or, When the first indicator satisfaction level is less than the preset indicator satisfaction level threshold, it is determined that the evaluation result corresponding to the service evaluation indicator is unsatisfactory.

6. The method according to claim 4, characterized in that The step of obtaining the target sample questionnaire from the plurality of first sample questionnaires included in the first sample questionnaire set according to the evaluation result and the expected indicator satisfaction level includes: determining a first sample size of the first sample questionnaire; According to the evaluation results, the expected indicator satisfaction and the first sample quantity, the sample questionnaires that meet the preset constraints among the multiple first sample questionnaires are used as the target sample questionnaires.

7. The method according to claim 6, characterized in that The preset constraints include: When the sum of the satisfaction differences corresponding to the multiple service evaluation indicators is the smallest, the evaluation result is equal to the expected evaluation results corresponding to the multiple first sample questionnaires, the satisfaction difference is the difference between the first indicator satisfaction and the expected indicator satisfaction corresponding to the service evaluation indicator, and the expected evaluation result is obtained based on the first sample number, the expected indicator satisfaction and the satisfaction difference; And, the second sample size of the target sample questionnaire is greater than or equal to a second preset quantity threshold.

8. The method according to claim 1, characterized in that Determining the target satisfaction level corresponding to the target service according to the target sample questionnaire corresponding to each of the first sample questionnaire sets includes: For each first sample questionnaire set, determining the satisfaction percentage corresponding to the first sample questionnaire set according to the target sample questionnaire; The target satisfaction level corresponding to the target service is determined according to the satisfaction level percentage corresponding to each first sample questionnaire set.

9. The method according to claim 8, characterized in that Determining the satisfaction ratio corresponding to the first sample questionnaire set according to the target sample questionnaire includes: Obtaining a fourth sample questionnaire from the target sample questionnaire, in which the second indicator satisfaction is greater than or equal to the expected satisfaction threshold; the second indicator satisfaction is the user's satisfaction with the target service in the target sample questionnaire; The satisfaction ratio is determined based on the third sample size corresponding to the fourth sample questionnaire and the second sample size corresponding to the target sample questionnaire.

10. The method according to any one of claims 1 to 9, characterized in that The method further comprises: The expected result of the target service is determined based on the target satisfaction and the expected service satisfaction; the expected result is used to characterize whether the target satisfaction corresponding to the target service meets expectations.

11. The method according to claim 10, characterized in that Determining the expected result of the target service according to the target satisfaction and the expected service satisfaction includes: When the target satisfaction is greater than or equal to the expected service satisfaction, it is determined that the target satisfaction corresponding to the target service meets expectations; or When the target satisfaction is less than the expected service satisfaction, it is determined that the target satisfaction corresponding to the target service has not met expectations.

12. A device for determining satisfaction, characterized in that: The device comprises: A first acquisition module is configured to acquire at least one first sample questionnaire set, each of which includes a plurality of first sample questionnaires, each of which includes a first satisfaction level of a user for a target service and a first indicator satisfaction level of the user for a plurality of service evaluation indicators corresponding to the target service; A second acquisition module is configured to acquire, for each of the first sample questionnaire sets, a target sample questionnaire from a plurality of the first sample questionnaires included in the first sample questionnaire set according to an expected indicator satisfaction level; the expected indicator satisfaction level is an expected satisfaction level corresponding to one or more preset service evaluation indicators; The first determination module is configured to determine the target satisfaction corresponding to the target service according to the target sample questionnaire corresponding to each of the first sample questionnaire sets.

13. An electronic device, characterized in that: include: processor; a memory for storing processor-executable instructions; The processor is configured to implement the steps of the method described in any one of claims 1 to 11 when calling the executable instructions stored in the memory.

14. A computer-readable storage medium having computer program instructions stored thereon, characterized in that: When the program instructions are executed by a processor, the steps of the method described in any one of claims 1 to 11 are implemented.

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