Cross-border e-commerce information processing system

Abstract

The invention discloses a cross-border e-commerce information processing system, which comprises an order management system, a logistics management system, a warehouse management system, a customer management system, a financial management system and a supply chain management system, and is characterized in that the cross-border e-commerce information processing system is in communication connection with a cross-border e-commerce platform; the system serves as a bridge for connecting buyers and sellers, provides rich functions and services to meet the requirements of different users, can help consumers to track overseas and domestic logistics of commodities, enables the consumers to exactly understand the delivery tracks of the commodities, guarantees the authenticity of commodity delivery, can reasonably reduce the operation cost for the sellers, and improves the market competitiveness of the sellers. And the profitability is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of e-commerce, and in particular to a cross-border e-commerce information processing system. Background Art

[0002] In recent years, with the development of the Internet and e-commerce technology, the way of purchasing goods through the Internet has become more and more popular. At the same time, cross-border e-commerce has developed very rapidly, and policy support has made cross-border e-commerce even more powerful. Cross-border e-commerce, or cross-border e-commerce, refers to the trading activities of goods or services conducted by trading entities in different countries through e-commerce platforms. Relying on the Internet and modern logistics technology, it breaks the geographical boundaries of traditional trade and enables global consumers to easily purchase goods from all over the world. Cross-border e-commerce not only promotes the development of international trade, but also brings more diverse shopping options to consumers.

[0003] However, there are significant differences in the legal and regulatory systems, tax policies, cultural differences, logistics and payment environments among different countries and regions. The existing cross-border e-commerce management systems are unable to effectively integrate the diversity of payment methods and the differences and complexity of logistics channels. They are unable to provide timely, accurate and reasonable services to improve the profitability of sellers, resulting in inconsistent information or delays in the system when companies process cross-border transactions. Summary of the invention

[0004] The purpose of the present invention is to provide a cross-border e-commerce information processing system to solve the above problems.

[0005] To achieve the above-mentioned objectives, the present invention provides the following technical solutions: a cross-border e-commerce information processing system, including an order management system, a logistics management system, a warehouse management system, a customer management system, a financial management system and a supply chain management system, and the cross-border e-commerce information processing system is communicatively connected with a cross-border e-commerce platform.

[0006] Preferably, the cross-border e-commerce platform includes: at least one merchant center system, which consists of merchant entry and authentication, merchant information management and merchant authority setting, and the merchant entry includes: preparing relevant information, submitting entry application, platform review and audit result notification; merchant authentication includes: selecting authentication type, submitting authentication information, certification review and authentication result notification; merchant information management includes: information update and maintenance and information security and privacy, and the information update and maintenance consists of store basic information, product information and marketing activity information; the merchant authority setting includes: product management authority, order management authority, marketing activity authority and data analysis authority.

[0007] Preferably, the order management system includes: product release and management and order processing, wherein the product release and management consists of product classification, product information filling, product pictures, product details description, product attribute setting, product promotion information, product evaluation and order sharing, and review and release; the order processing is used for the seller to log in to the e-commerce platform, view the order list, confirm that the order information is correct, confirm that the buyer's payment is successful, verify the order amount, confirm the order inventory, ensure that the goods can be shipped normally, receive the order, and notify the buyer that the order has been confirmed. During the order processing process, the buyer may need to modify or cancel the order for various reasons. The seller needs to provide convenient order modification and cancellation functions to meet the needs of buyers.

[0008] Preferably, the logistics management system is used to ensure that buyers can understand the delivery status of orders in real time. After the order is shipped, the seller notifies the buyer of the logistics order number. The buyer queries the logistics information on the e-commerce platform or the logistics company website through the logistics order number. The logistics information is updated in real time, and the buyer can understand the delivery progress of the order at any time. During the logistics tracking process, the seller pays attention to abnormal situations and handles them in a timely manner. After the order is delivered, the buyer confirms receipt and the transaction is successful.

[0009] Preferably, the financial management system consists of payment method settlement and withdrawal, and the payment methods include cash payment, bank card payment, third-party payment and mobile payment, etc.; the settlement and withdrawal are used on a third-party payment platform. After the transaction parties confirm receipt of the goods, the platform will transfer the funds from the buyer's account to the seller's account. After receiving the funds, the seller can choose to withdraw the funds to his own bank card.

[0010] Preferably, the reasonable logistics cost calculation in the logistics management system can reduce operating costs for sellers and improve profitability: Actual weight: Actual weight refers to the total weight of the goods together with their packaging materials. When calculating logistics costs, the actual weight should be used as the basis. Volumetric weight: Volumetric weight is a billing method that converts the volume of goods into weight during logistics transportation. When the volume of goods is large and the weight is light, the logistics costs should be calculated based on the volumetric weight.

[0011] The beneficial effects of the present invention are: As a bridge connecting buyers and sellers, the present invention provides a wealth of functions and services to meet the needs of different users. It can also help consumers track overseas and domestic logistics of goods, enable consumers to accurately understand the delivery trajectory of goods, ensure the authenticity of goods delivery, and reasonably reduce operating costs for sellers and improve profitability. BRIEF DESCRIPTION OF THE DRAWINGS

[0012] Figure 1 is a system flow chart of the present invention; Figure 2It is a flow chart of the merchant center system of the present invention. DETAILED DESCRIPTION

[0013] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0014] See also Figure 1 and Figure 2 The present invention provides a technical solution: a cross-border e-commerce information processing system, including an order management system, a logistics management system, a warehouse management system, a customer management system, a financial management system and a supply chain management system. The cross-border e-commerce information processing system is communicatively connected with a cross-border e-commerce platform.

[0015] The cross-border e-commerce platform includes: at least one merchant center system, which is composed of merchant entry and authentication, merchant information management and merchant authority setting.

[0016] Merchants need to prepare relevant materials, including but not limited to: Copy of business license; Copy of the legal person's ID card; Trademark registration certificate or brand authorization letter; Product quality test report; Store information and product details page pictures, etc.

[0017] Submit an application for settlement: Merchants need to log in to the platform merchant center, fill out the complete settlement application form and provide relevant information.

[0018] Platform review and notification of review results: The platform will review the information submitted by the merchant to ensure the authenticity and completeness of the information. After passing the review, the merchant will be eligible for entry and will receive a notification; if the review fails, the merchant needs to modify the information based on the feedback and resubmit it.

[0019] After successfully entering the platform, merchants also need to undergo certification to enhance store reputation and consumer trust. Merchant certification includes: Select certification type: Merchants can choose personal certification or corporate certification according to their own situation. Submit certification materials: Merchants need to submit relevant materials required for certification according to platform requirements. Certification review and certification result notification: The platform will review the submitted certification materials to ensure the authenticity and validity of the information. After passing the review, the merchant will obtain the certification mark; if the review fails, the merchant needs to modify the materials based on the feedback and resubmit.

[0020] Merchant data management includes: data update and maintenance and data security and privacy. Data update and maintenance consists of basic store information (merchants should ensure that basic information such as store name, contact information, address, etc. is true and accurate), product information (merchants should update product information in a timely manner, including product pictures, descriptions, prices, etc.) and marketing activity information (merchants should publish the latest marketing activity information to attract consumers' attention); Merchant permission settings include: Product management permissions: Merchants can set different levels of product management permissions, such as adding, editing, and deleting products.

[0021] Order management permissions: Merchants can set order processing permissions, including order viewing, delivery, after-sales processing, etc.

[0022] Marketing campaign permissions: Merchants can set permissions for publishing and managing marketing campaigns.

[0023] Data analysis permissions: Merchants can set data analysis permissions to view store operation data.

[0024] Authority allocation and adjustment: Merchants should reasonably allocate and adjust authority based on employee responsibilities and business needs to improve work efficiency and ensure information security.

[0025] The order management system includes: product release and management and order processing.

[0026] Product release and management Product classification: Classify products into appropriate categories based on their nature and characteristics. This helps consumers quickly find the products they need when browsing and searching.

[0027] Fill in product information: On the product release page, fill in the basic information of the product, including product name, price, inventory, origin, brand, etc. This information needs to be accurate so that consumers can understand the details of the product.

[0028] Product images: High-quality product images that show the actual product. The images should be clear, realistic, and show the product from multiple angles.

[0029] Product details description: Write a detailed product description, including product materials, functions, usage, etc. The description should be concise and clear, highlighting the advantages and features of the product.

[0030] Product attribute setting: According to the characteristics of the product, set the corresponding attributes, such as color, size, etc. This helps consumers filter and compare products.

[0031] Product promotion information: If there is a promotion, you need to set the corresponding promotion information on the product release page, such as discounts, gifts, etc.

[0032] Product reviews and review posts: After purchasing a product, consumers can leave reviews and review posts to provide reference for other consumers.

[0033] Review and release: After completing the above steps, submit the product information for review. After passing the review, the product can be released on the platform.

[0034] Order processing is used by sellers to log in to the e-commerce platform, view the order list, confirm that the order information is correct, confirm that the buyer's payment is successful, verify the order amount, confirm the order inventory, ensure that the goods can be shipped normally, receive the order, and notify the buyer that the order has been confirmed. During the order processing process, the buyer may need to modify or cancel the order for various reasons. The seller needs to provide convenient order modification and cancellation functions to meet the needs of buyers.

[0035] Order receipt is an important part of the e-commerce transaction process. When a customer submits an order on the website, the system will automatically assign an order number and pass the order information to the seller. The seller must receive and confirm the order as soon as possible to ensure the smooth transaction. During the order processing, the buyer may need to modify or cancel the order for various reasons. The seller must provide convenient order modification and cancellation functions to meet the needs of buyers.

[0036] Order modification process: The buyer chooses to modify the order on the order details page; the buyer modifies the order content, such as the delivery address, quantity of goods, etc.; the buyer submits the modification application and waits for the seller to confirm; the seller reviews the modification application and modifies the order information after confirming that it is correct; after the modification is successful, the buyer is notified that the order has been updated.

[0037] Order cancellation process: The buyer chooses to cancel the order on the order details page; the buyer selects the reason for cancelling the order and submits the application; the seller reviews the application for cancelling the order and cancels the order after confirming that it is correct; the seller processes the refund and notifies the buyer of the refund information.

[0038] The logistics management system is used to ensure that buyers can understand the delivery status of orders in real time. After the order is shipped, the seller will notify the buyer of the logistics order number. The buyer can query the logistics information on the e-commerce platform or the logistics company website through the logistics order number. The logistics information is updated in real time, and the buyer can know the delivery progress of the order at any time. During the logistics tracking process, the seller pays attention to abnormal situations and handles them in a timely manner. After the order is delivered, the buyer confirms receipt and the transaction is successful.

[0039] Reasonable logistics cost calculation in the logistics management system can help sellers reduce operating costs and improve profitability: Actual weight: Actual weight refers to the total weight of the goods together with their packaging materials. When calculating logistics costs, the actual weight should be used as the basis. Volumetric weight: Volumetric weight is a billing method that converts the volume of goods into weight during logistics transportation. When the volume of goods is large and the weight is light, the logistics costs should be calculated based on the volumetric weight.

[0040] In cross-border e-commerce, the selection of logistics channels is an important task. Reasonable logistics channels can ensure that goods are delivered to customers quickly, safely and stably, improve customer satisfaction and reduce operational risks.

[0041] Logistics timeliness: In cross-border e-commerce, buyers hope to receive goods as soon as possible. Therefore, when choosing a logistics channel, sellers need to pay attention to logistics timeliness to ensure that the goods can be delivered to customers on time.

[0042] Safety and stability: Cross-border logistics involves multiple links, such as domestic transportation, export customs clearance, customs clearance in the destination country, and final city delivery. When choosing logistics channels, sellers should try to choose safe, stable, and time-efficient logistics channels and service providers to reduce after-sales risks.

[0043] Logistics cost: Logistics cost is one of the important costs of cross-border e-commerce operations. Sellers need to choose logistics channels with reasonable logistics costs and high service quality to reduce operating costs.

[0044] Coverage: When choosing a logistics channel, sellers also need to consider the coverage of the logistics channel to ensure that the goods can be delivered to customers around the world.

[0045] The financial management system consists of payment method settlement and cash withdrawal.

[0046] Payment methods include: Cash payment: It is the most traditional payment method. Consumers use cash directly to trade with sellers. It is easy to operate, but it has problems such as inconvenience in carrying and potential safety hazards.

[0047] Bank card payment: Consumers pay via bank cards (including debit cards and credit cards), which can be credited to their accounts in real time and are highly secure.

[0048] Third-party payment: refers to consumers making payments through a third-party payment platform, which is convenient, fast and secure.

[0049] Mobile payment: refers to consumers making payments through mobile devices such as mobile phones, such as QR code payment, NFC payment, etc., which has the advantages of being portable and easy to operate.

[0050] The basic process of payment operation: (1) Log in to your account: Enter your account and password on the APP or website to enter your personal center.

[0051] (2) Select payment method: On the payment page, select an appropriate payment method, such as Yu'ebao, bank card, etc.

[0052] (3) Enter the payment amount: Enter the amount to be paid based on the actual transaction amount.

[0053] (4) Confirm payment information: Check the payment amount, payee information, etc. to ensure they are correct.

[0054] (5) Enter payment password: Enter the payment password as prompted to verify your identity.

[0055] (6) Complete payment: After the payment is successful, the page will display a prompt indicating that the payment is successful.

[0056] Settlement and withdrawal are used on third-party payment platforms. After both parties confirm receipt of the goods, the platform will transfer the funds from the buyer's account to the seller's account. After receiving the payment, the seller can choose to withdraw the funds to his own bank card.

[0057] In the modern business environment, customer consultation and response are important components of customer service. Efficient and professional consultation and response can improve customer satisfaction and enhance customer loyalty. There are many channels for customer consultation, including telephone, email, online chat, social media, etc. Enterprises should choose appropriate consultation channels according to their own business characteristics and customer needs, so as to provide customers with convenient communication methods.

[0058] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. A cross-border e-commerce information processing system, including an order management system, a logistics management system, a warehouse management system, a customer management system, a financial management system and a supply chain management system, characterized in that: The cross-border e-commerce information processing system is communicatively connected with the cross-border e-commerce platform.

2. A cross-border e-commerce information processing system according to claim 1, characterized in that: The cross-border e-commerce platform includes: at least one merchant center system, which consists of merchant entry and authentication, merchant information management and merchant authority setting. The merchant entry includes: preparing relevant information, submitting entry application, platform review and audit result notification; merchant authentication includes: selecting authentication type, submitting authentication information, authentication review and authentication result notification; merchant information management includes: information update and maintenance and information security and privacy, and the information update and maintenance consists of store basic information, product information and marketing activity information; the merchant authority setting includes: product management authority, order management authority, marketing activity authority and data analysis authority.

3. A cross-border e-commerce information processing system according to claim 1, characterized in that: The order management system includes: product release and management and order processing. The product release and management consists of product classification, product information filling, product pictures, product details description, product attribute setting, product promotion information, product evaluation and order sharing, and review and release. The order processing is used for sellers to log in to the e-commerce platform, view the order list, confirm that the order information is correct, confirm that the buyer's payment is successful, verify the order amount, confirm the order inventory, ensure that the goods can be shipped normally, receive the order, and notify the buyer that the order has been confirmed. During the order processing process, the buyer may need to modify or cancel the order for various reasons. The seller needs to provide convenient order modification and cancellation functions to meet the needs of buyers.

4. A cross-border e-commerce information processing system according to claim 1, characterized in that: The logistics management system is used to ensure that buyers can understand the delivery status of orders in real time. After the order is shipped, the seller will notify the buyer of the logistics order number. The buyer can query the logistics information on the e-commerce platform or the logistics company website through the logistics order number. The logistics information is updated in real time. Buyers can understand the delivery progress of the order at any time. During the logistics tracking process, the seller pays attention to abnormal situations and handles them in a timely manner. After the order is delivered, the buyer confirms receipt and the transaction is successful.

5. A cross-border e-commerce information processing system according to claim 1, characterized in that: The financial management system consists of payment settlement and withdrawal, and the payment methods include cash payment, bank card payment, third-party payment and mobile payment, etc.; the settlement and withdrawal are used on the third-party payment platform. After the transaction parties confirm the receipt of the goods, the platform will transfer the funds from the buyer's account to the seller's account. After receiving the funds, the seller can choose to withdraw the funds to his own bank card.

6. A cross-border e-commerce information processing system according to claim 4, characterized in that: Reasonable logistics cost calculation in the logistics management system can help sellers reduce operating costs and improve profitability: Actual weight: Actual weight refers to the total weight of the goods together with their packaging materials. When calculating logistics costs, the actual weight should be used as the basis. Volumetric weight: Volumetric weight is a billing method that converts the volume of goods into weight during logistics transportation. When the volume of goods is large and the weight is light, the logistics costs should be calculated based on the volumetric weight.

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