Information processing device, information processing method, and information processing program

Abstract

This information processing device (100) is characterized by being provided with: a reception unit (131) that receives, from a feeder raising a pet, pet information relating to the pet and question information relating to a question from the feeder; and a provision unit (133) that provides the feeder with information relating to the product or service corresponding to the pet information and the question information as reply information for solving the question indicated by the question information.

Description

Technical Field

[0001] The present invention relates to an information processing device, an information processing method and an information processing program. Background Art

[0002] Conventionally, there is known a technique for providing the name and type of a pet registered by a pet owner and the detected behavior of the pet to a user of the SNS (Social Networking Service) in the form of an SNS.

[0003] Prior Art Literature

[0004] Patent Literature

[0005] Patent Document 1: Japanese Patent Application Publication No. 2011-044787 Summary of the invention

[0006] Problems to be solved by the invention

[0007] However, in the above-mentioned conventional technology, since the user is merely provided with the name and type of the pet registered by the owner and the detected behavior of the pet in the form of SNS, it is not always possible to obtain the information desired by the owner.

[0008] This application has been made in view of the above circumstances, and its purpose is to provide appropriate information to breeders.

[0009] Means for solving problems

[0010] The information processing device of the present application is characterized in that it comprises: a receiving unit, which receives pet information related to the pet and problem information related to the problem from the pet owner; and a providing unit, which provides the pet owner with information related to the goods or services corresponding to the pet information and the problem information as response information for solving the problem represented by the problem information.

[0011] Effects of the Invention

[0012] According to one aspect of the embodiment, appropriate information can be suggested to the breeder. BRIEF DESCRIPTION OF THE DRAWINGS

[0013] Figure 1 This is a diagram showing an example of a providing process executed by the information processing device according to the embodiment.

[0014] Figure 2 It is a diagram showing an example of the configuration of an information processing system according to an embodiment.

[0015] Figure 3It is a diagram showing an example of a breeder information storage unit according to the embodiment.

[0016] Figure 4 It is a diagram showing an example of a pet information storage unit according to the embodiment.

[0017] Figure 5 It is a diagram showing an example of a response information storage unit according to the embodiment.

[0018] Figure 6 This is a flowchart showing an example of the flow of a providing process executed by the information processing device according to the embodiment.

[0019] Figure 7 This is a flowchart showing an example of the flow of a providing process executed by the information processing device according to the embodiment.

[0020] Figure 8 This is a diagram showing an example of a hardware configuration. DETAILED DESCRIPTION

[0021] At least the following matters will become clear from the description of this specification and the accompanying drawings.

[0022] Form 1 is characterized in that it comprises: a receiving unit, which receives pet information related to the pet and problem information related to the problem from the pet owner; and a providing unit, which provides the pet owner with information related to the goods or services corresponding to the pet information and the problem information as response information for solving the problem represented by the problem information.

[0023] According to such form 1, for example, pet information related to the pet and question information related to questions from the owner of a pet such as a dog are received. Here, the pet information refers to information related to the type, gender, age, etc. of the pet. In addition, the question information includes problems related to the pet, problems related to the owner himself, and the like.

[0024] Furthermore, in form 1, information related to the product or service corresponding to the received pet information and the question information is provided to the owner as answer information for solving the question. Thus, in form 1, since the owner can be provided with the information desired by the owner as answer information, appropriate information can be suggested to the owner.

[0025] In the past, the following technology is known: providing the name, category, and detected behavior of the pet registered by the pet owner to the user who uses the SNS service in the form of SNS. However, in the previous technology, since the name, category, and detected behavior of the pet registered by the pet owner are only provided to the user in the form of SNS, there is a situation where although the owner submits the troubles related to the pet as a problem, no suggestion for a solution to the problem is obtained. Therefore, in form 1, since the information related to the goods or services corresponding to the accepted pet information and the problem information is provided to the owner as reply information, it is possible to suggest appropriate solutions to the troubles of the owner. In addition, form 1 can easily solve the troubles of the owner.

[0026] Based on form 1, form 2 is characterized in that answer information showing an answer to the question represented by the question information is received from other breeders different from the breeder, and information related to the product or service and the answer information received from the other breeders are provided to the breeder.

[0027] According to form 2, for example, answer information indicating an answer to a question indicated by question information is received from another breeder different from the breeder, and information related to a product or service and the answer information received from the other breeder are provided to the breeder. Thus, in form 2, since the breeder can be provided with information desired by the breeder as answer information, appropriate information can be suggested to the breeder.

[0028] In aspect 1 or 2, aspect 3 is characterized in that, as information related to the product or service, information related to a method of using the product or information related to a method of utilizing the service is provided to the breeder.

[0029] According to the third aspect, for example, as information on how to use the product or information on how to use the service, a dynamic image of using the product or a dynamic image of using the service may be provided to the breeder. Thus, in the third aspect, a dynamic image of using the product or a dynamic image of using the service is provided to the breeder as the response information, thereby prompting the breeder to understand the use of the product or service without shifting to the content for purchasing the product or service.

[0030] According to any one of aspects 1 to 3, aspect 4 is characterized in that keeper information related to the keeper is received from the keeper.

[0031] According to form 4, for example, the breeder's age, the breeder's gender, information related to the breeder's residence, i.e., residence information, and the number of heads raised by the breeder, i.e., the number of heads raised by the breeder, are received from the breeder. In addition, in form 4, the breeder's information related to the historical record of information posted by the breeder, i.e., the posting history record, and the information related to the historical record of information browsed by the breeder, i.e., the browsing history record, are received from the breeder. In addition, in form 4, the breeder's information related to the historical record of the breeder opening mails sent to the mail addresses pre-registered by the breeder, i.e., the mail opening history record, is received from the breeder. In addition, in form 4, the breeder's information related to the historical record of the breeder purchasing goods or services, i.e., the purchase history record, is received from the breeder. Thus, in form 4, various information related to the breeder can be collected.

[0032] In aspect 5, based on aspect 4, information on a product or service corresponding to question information estimated based on the keeper information is provided to the keeper as the response information.

[0033] According to form 5, for example, problem information that is a problem for the breeder is estimated based on the posting history, browsing history, mail opening history, purchase history, etc. Furthermore, in form 5, when it is determined that the problem represented by the estimated problem information corresponds to the prescribed problem, information related to a product or service for solving the problem is provided as reply information to the breeder who estimated the problem information. In this way, in form 5, appropriate information can be suggested to the breeder who estimated the problem information.

[0034] In aspect 6, based on aspect 4 or 5, information related to a product or service corresponding to the keeper information and the question information is provided to the keeper as the reply information.

[0035] According to the sixth aspect, for example, when it is determined that the question represented by the question information corresponds to the prescribed question, information related to the keeper information and the product or service corresponding to the question information is provided to the keeper who posted the question information as the reply information. Thus, in the sixth aspect, appropriate information can be suggested to the keeper who posted the question information.

[0036] In any one of aspects 4 to 6, aspect 7 is characterized in that, as the response information, information related to the product or service corresponding to the owner information, the pet information, and the question information is provided to the owner.

[0037] According to form 7, for example, when it is determined that the question represented by the question information corresponds to a prescribed question, information related to the owner information, pet information, and the product or service corresponding to the question information is provided to the owner who posted the question information as reply information. Thus, in form 7, appropriate information can be suggested to the owner who posted the question information.

[0038] According to any one of aspects 1 to 7, aspect 8 is characterized in that information on a provider of the product or service is further provided to the breeder.

[0039] According to aspect 8, for example, information related to a developer who developed a product or service is provided to the breeder. Thus, in aspect 8, by providing information related to a developer who developed a product or service to the breeder, the breeder can experience the product or service more personally.

[0040] In aspect 9, based on aspect 8, information related to the design of the product or service is provided to the breeder as information related to the provider.

[0041] According to form 9, for example, information related to the developer's experience up to the development of the product or service, the experience related to the difficulties encountered during development, and the developer's ideas about the product or service are provided to the breeder. Thus, in form 9, the breeder can be prompted to understand the process of completing the product or service.

[0042] In any one of aspects 1 to 9, aspect 10 is characterized in that question information indicating a question related to the pet is received from the owner as the question information.

[0043] According to the embodiment 10, for example, question information indicating a question related to a pet is received from a pet owner. Thus, the embodiment 10 can collect a wide variety of question information.

[0044] In any one of aspects 1 to 10, aspect 11 is characterized in that question information indicating a question related to the breeder is received from the breeder as the question information.

[0045] According to the eleventh aspect, for example, question information indicating a question related to the breeder is received from the breeder. Thus, the eleventh aspect can collect a wide variety of question information.

[0046] Hereinafter, an example of a form for implementing an information processing device, an information processing method, and an information processing program (hereinafter, referred to as an "implementation mode") will be described in detail with reference to the accompanying drawings. In addition, the information processing device, the information processing method, and the information processing program are not limited to this implementation mode. In addition, in the following implementation modes, the same reference numerals are attached to the same parts, and repeated descriptions are omitted.

[0047] [Implementation Method]

[0048] (1. An example of providing processing indicated by an information processing device)

[0049] use Figure 1 , an example of providing processing performed by the information processing device 100 of the embodiment is described. Figure 1 This is a diagram showing an example of a providing process executed by the information processing device 100 according to the embodiment.

[0050] exist Figure 1 In the example of , it is assumed that the information processing device 100 provides a question-and-answer website, in which questions related to questions accepted by a pre-registered breeder, i.e., questions and answer information indicating answers to the questions, are configured. The answer information includes answer information accepted from a breeder other than the pre-registered breeder, answer information provided by the information processing device 100, and the like. In addition, the question-and-answer website is provided by a browser or an application program, etc.

[0051] Hereinafter, a breeder identified by an identifier "UN (N is an arbitrary integer)" for identifying a breeder is referred to as breeder UN. In addition, a terminal device used by breeder UN is sometimes referred to as terminal device 1N. In addition, when there is no need to particularly distinguish terminal devices used by each breeder, the terminal device is sometimes referred to as terminal device 10.

[0052] First, use Figure 1 Next, an example in which the information processing device 100 provides information related to a product for solving a problem received from a breeder as reply information will be described.

[0053] First, use Figure 1 , explains an example of a breeder registering information related to himself. Figure 1 In the example of , it is assumed that the owner U1 has not registered with the question-and-answer website. In this case, the information processing device 100 receives owner information of the owner U1 and pet information of the pet P1 kept by the owner U1 from the terminal device 11 used by the owner U1 (step S1).

[0054] exist Figure 1In the example of , the terminal device 11 accesses the question-and-answer website according to the operation of the owner U1. Next, the terminal device 11 sends the owner information and the pet information to the information processing device 100 according to the input from the owner U1. And the information processing device 100 receives the owner information and the pet information from the terminal device 11.

[0055] To give a more specific example, the information processing device 100 receives the age of the owner, the gender of the owner, the residence information of the owner, the number of pets the owner keeps, etc. as owner information from the terminal device 11. In addition, as pet information, the information processing device 100 receives the type of pet, the age of the pet, the gender of the pet, information related to whether the pet has been castrated, i.e. castration information, a body condition score showing information related to the body size of the pet, and the weight of the pet, etc. from the terminal device 11. In this way, it is assumed that the owner U1 registers with the question-and-answer website.

[0056] Next, the information processing device 100 provides the content to the terminal device 11 (step S2). For example, the information processing device 100 provides the terminal device 11 with a question-and-answer website as the content.

[0057] Next, an example is given in which the information processing device 100 provides information related to a product for solving a problem received from a breeder as reply information. In addition, the product mentioned here is a sanitary cleaning product such as pet food, a toilet for pets, or wet wipes for wiping the buttocks of pets.

[0058] exist Figure 1 In the example of FIG. 1 , the information processing device 100 receives pet information and question information from the terminal device 11 (step S3). For example, as pet information, the information processing device 100 receives information that the pet P1 is a dog, the breed is a poodle, the gender is male, and the age is 2 years old from the terminal device 11. In addition, as question information, the information processing device 100 receives information that “Little X is tired of eating food Y, which bothers me” from the terminal device 11.

[0059] Next, the information processing device 100 receives the pet information and the answer information of the pet P2 from the terminal device 12 used by the owner U2 (step S4). For example, it is assumed that a question-and-answer website based on the question information received from the terminal device 11 is provided in a browsable form to the owner U2 who has registered on the question-and-answer website. In this case, the information processing device 100 receives the answer information to the question indicated by the question information of the owner U1 from the terminal device 12.

[0060] To give a more specific example, as pet information, the information processing device 100 receives information that the pet P2 is a dog, the breed is a poodle, and the gender is male from the terminal device 12. In addition, as reply information, the information processing device 100 receives information such as "My little A has eaten food Y before. He is eating food Z now." from the terminal device 12.

[0061] Then, the information processing device 100 determines whether the question represented by the question information received from the breeder U1 corresponds to a prescribed question (step S5). Here, the prescribed question is a question corresponding to a preset product or service, and is a concept including a question that can be presumed to provide information related to the product or service as answer information.

[0062] In addition, the case where the question from the breeder corresponds to the prescribed question means: the case where the prescribed question is included in the question from the breeder, the case where the question from the breeder is the same as the prescribed question, the case where the question from the breeder is similar to the prescribed question, etc. That is, the case where the question from the breeder corresponds to the prescribed question is a concept including the case where it is presumed that there is no problem for the breeder even if the information related to the product or service corresponding to the prescribed question is used as the reply information, the question from the breeder is presumed to have a corresponding relationship with the prescribed question.

[0063] For example, assume that the information processing device 100 stores answer information corresponding to a predetermined question in a predetermined storage unit. In this case, the information processing device 100 determines whether the question information "X is tired of eating Y food, which bothers me" received from the terminal device 11 corresponds to the predetermined question.

[0064] For example, when the information processing device 100 determines that the question represented by the question information received from the terminal device 11 corresponds to a prescribed question, the information processing device 100 determines the answer information corresponding to the prescribed question as a reply to the question information. Here, the answer information includes information related to the explanation sentence describing the solution to the illustrated problem and information related to the product or service for solving the illustrated problem.

[0065] On the other hand, when the information processing device 100 determines that the question indicated by the question information received from the terminal device 11 does not correspond to the predetermined question, it determines that there is no answer to the question information.

[0066] Next, the information processing device 100 provides at least one of the information related to the product for solving the problem and the reply information received from the breeder U2 as reply information (step S6). For example, when the information processing device 100 determines that the problem is a predetermined problem corresponding to the problem indicated by the problem information, it provides at least one of the information related to the product for solving the problem and the reply information received from the breeder U2 as reply information.

[0067] To give a more specific example, the information processing device 100 provides the terminal device 11 with a question-and-answer website that has at least one of information related to the product for solving the problem and the reply information received from the breeder U2 as reply information. In this case, the information processing device 100 provides the terminal device 11 with a question-and-answer website that has information related to a URL (Uniform Resource Locator) for transferring to content for purchasing the product as information related to the product for solving the problem.

[0068] On the other hand, when the information processing device 100 determines that there is no answer corresponding to the question information, the information processing device 100 provides the answer information received from the breeder U2 as the answer information. To give a more specific example, the information processing device 100 provides the question-and-answer website in which the answer information received from the breeder U2 is configured as the answer information to the terminal device 11.

[0069] In the past, there are known technologies for providing various information related to pets to owners. For example, there are known technologies for detecting and storing the behavior of pets raised by each owner or providing the behavior of each pet to other owners in the form of SNS. However, in the previous technologies, since only the name, category, and detected behavior of the pets registered by the owner are provided in the form of SNS, there is a situation where although the owner posts the troubles related to the pet as a problem, no suggestions for solutions to the problem are obtained. Therefore, the information processing device 100 accepts pet information and problem information from the owner, and provides the owner with information related to the goods or services corresponding to the accepted pet information and problem information as reply information for solving the problem represented by the problem information.

[0070] In this way, since the information processing device 100 can provide the breeder with the information desired by the breeder, it is possible to suggest appropriate information to the breeder. Thus, the information processing device 100 can suggest appropriate solutions to the breeder's troubles. In addition, the information processing device 100 can easily solve the breeder's troubles.

[0071] (2. Structure of information processing system)

[0072] Next, use Figure 2 , the structure of the information processing system 1 according to the implementation mode is described. Figure 2 1 is a diagram showing a configuration example of an information processing system 1 according to an embodiment. Figure 2 As shown in FIG. 1 , the information processing system 1 includes a terminal device 10 and an information processing device 100. The terminal device 10 and the information processing device 100 are connected to each other via a network N in a wired or wireless manner so as to be communicable. Figure 2 The information processing system 1 shown may include a plurality of terminal devices 10 and a plurality of information processing devices 100 .

[0073] The terminal device 10 is an information processing device used by a user to access web contents displayed by a browser, contents for application, etc. For example, the terminal device 10 is a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), etc.

[0074] The information processing device 100 is an information processing device capable of communicating with various devices via a network N such as the Internet, and is implemented by, for example, a server device or a cloud system, etc. For example, the information processing device 100 is connected to various other devices via the network N so as to be communicable.

[0075] (3. Structure of Information Processing Device)

[0076] Next, use Figure 2 , the structure of the information processing device 100 according to the embodiment will be described. Figure 2 An example of the structure of the information processing device 100 according to the embodiment is shown in FIG. Figure 2 As shown, the information processing device 100 includes a communication unit 110 , a storage unit 120 , and a control unit 130 .

[0077] (About the Communication Unit 110)

[0078] The communication unit 110 is implemented by, for example, a NIC (Network Interface Card) etc. The communication unit 110 is connected to the network N by wire or wirelessly, and information is transmitted and received between the communication unit 110 and various other devices.

[0079] (Regarding the storage unit 120)

[0080] The storage unit 120 is implemented by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory or a storage device such as a hard disk or an optical disk. The storage unit 120 includes a breeder information storage unit 121, a pet information storage unit 122, and a reply information storage unit 123. In addition, the storage unit 120 stores a visit history of the breeder to the question-and-answer website, etc.

[0081] (Regarding the Breeder Information Storage Unit 121)

[0082] The breeder information storage unit 121 stores various information related to the breeder. Figure 3 An example of the breeder information storage unit 121 according to the embodiment is shown in FIG. Figure 3 In the example shown, the breeder information storage unit 121 has items such as "breeder ID (Identifier)" and "breeder information". For example, the "breeder information" has items such as "age", "sex", "residence information", "number of breeding heads", "posting history", "browsing history", "mail opening history", and "purchase history".

[0083] The "keeper ID" is an identifier for identifying the keeper. The "age" is information related to the age of the keeper associated with the "keeper ID". The "gender" is information related to the gender of the keeper associated with the "keeper ID".

[0084] "Residence information" is information related to the residence of the owner who has established a corresponding relationship with the "Owner ID". For example, the residence information includes information related to the owner's address, information related to the owner's living type such as rented housing, multi-family housing, and single-family housing, etc. "Number of pets" is information related to the total number of pets raised by the owner who has established a corresponding relationship with the "Owner ID".

[0085] The "posting history" is information related to the history of information posted by the breeder corresponding to the "breeder ID". For example, the posting history includes information related to the history of question information, answer information, etc. posted by the breeder. Here, the posting history stores the posted information and information related to the date and time of posting in a corresponding relationship.

[0086] The "browsing history" is information related to the history of information browsed by the breeder corresponding to the "breeder ID". For example, the browsing history includes information related to the history of question information or answer information browsed by the breeder, information related to the history of content such as web pages browsed by the breeder, etc. Here, the browsing history stores the browsed information and information related to the date and time of browsing in a corresponding relationship.

[0087] The "mail opening history" is information related to the history of mails sent to the mail address pre-registered by the breeder who has established a corresponding relationship with the "breeder ID" and opened by the breeder. For example, it is assumed that the breeder registers the mail address when registering his / her information on the question-and-answer website. In this case, the mails sent to the breeder's mail address are provided by the operator who manages the information processing device 100. For example, the mail opening history includes information related to the content of the mail, the number of times the mail is opened, and the like.

[0088] The "purchase history" is information related to the history of goods or services purchased by the breeder corresponding to the "breeder ID". For example, the purchase history includes information related to the history of goods or services purchased by the breeder so far. Here, the purchase history stores the purchased goods or services in correspondence with the information related to the date and time of purchase.

[0089] For example, in Figure 3 In the example, the age of "U1" identified by the breeder ID is "UA1", the gender is "US1", the residence information is "UL1", and the number of pigs is "UN1". In addition, the posting history of "U1" is "UP1", the browsing history is "UR1", the mail opening history is "UM1", and the purchase history is "UB1".

[0090] In addition, Figure 3 In the example shown, age etc. is expressed by an abstract symbol such as "UA1", but age etc. may be expressed in the form of a numerical value, information related to a character string, or a file including age etc.

[0091] (Regarding the Pet Information Storage Unit 122)

[0092] The pet information storage unit 122 stores various information related to the pet. Figure 4 An example of the pet information storage unit 122 according to the embodiment is shown in FIG. Figure 4In the example shown, the pet information storage unit 122 includes items such as "pet ID", "keeper ID", and "pet information". For example, the "pet information" includes items such as "category", "age", "sex", "castration information", "physical condition score", and "weight".

[0093] "Pet ID" is an identifier for identifying a pet. "Owner ID" is an identifier for identifying an owner that has established a corresponding relationship with "Pet ID". "Category" is information related to the category of the pet that has established a corresponding relationship with "Pet ID". "Age" is information related to the age of the pet that has established a corresponding relationship with "Pet ID". "Gender" is information related to the gender of the pet that has established a corresponding relationship with "Pet ID".

[0094] "Castration information" is information related to the castration of the pet that has established a corresponding relationship with the "Pet ID". For example, castration information is information related to whether the pet has been castrated. "Body condition score" is information related to the body size of the pet that has established a corresponding relationship with the "Pet ID". Specifically, the body condition score (BCS) is an indicator that classifies the body shape of the pet through five stages of evaluation such as BCS1 to BCS5. For example, BCS1 is "thin". BCS2 is "slightly thin". BCS3 is "ideal". BCS4 is "slightly fat". BCS5 is "obese". "Weight" is information related to the weight of the pet that has established a corresponding relationship with the "Pet ID".

[0095] For example, in Figure 4 In the example, the owner ID of "P1" identified by the pet ID is "U1", the category is "PT1", the age is "PA1", and the sex is "PS1". In addition, the castration information of "P1" is "PC1", the body condition score is "PB1", and the weight is "PW1".

[0096] In addition, Figure 4 In the example shown, the category and the like are expressed by abstract symbols such as "PT1", but the category and the like may be a numerical value, information related to a character string, or a file format of a file including the category and the like.

[0097] (About the reply information storage unit 123)

[0098] The response information storage unit 123 stores the response information provided to the breeder. Figure 5 An example of the response information storage unit 123 of the embodiment is shown in FIG. Figure 5 In the illustrated example, the answer information storage unit 123 has items such as “condition ID”, “illustrative question”, “determination condition”, and “answer information”.

[0099] The "condition ID" is an identifier for identifying the determination condition. The "example question" is pre-set question information that establishes a corresponding relationship with the "condition ID". For example, the example question is set by the operator who manages the information processing device 100. In addition, the example question includes questions caused by pets, questions caused by breeders, etc.

[0100] To give a more specific example, different example questions are set in the example questions for each combination of at least one of the pet information, including the pet category, the pet age, the pet gender, the pet castration information, the pet body condition score, the pet weight, etc. In addition, different example questions are set in the example questions for each combination of the breeder information, including at least one of the breeder age, the breeder gender, the breeder residence information, the breeder's number of pets, the breeder's posting history, the breeder's browsing history, the breeder's mail opening history, the breeder's purchase history, etc.

[0101] The "determination condition" is information related to the determination condition that is associated with the "condition ID". For example, the determination condition is a condition that the question represented by the accepted question information is the same as or similar to the example question. In addition, the determination condition is a condition that the sentence included in the question represented by the accepted question information is included in the example question. In addition, the determination condition is set by the operator who manages the information processing device 100.

[0102] The "response information" is various information related to the answer to the example question corresponding to the "condition ID". For example, the reply information includes information related to the explanation sentence describing the solution to the example question and information related to the product or service for solving the example question. Here, the information related to the product or service includes information related to the URL for transferring to the content for purchasing the product or service. In addition, the information related to the product may also include an image of the product.

[0103] For example, in Figure 5 In , the example question of "CO1" identified by the condition ID is "CQ1", the decision condition is "CD1", and the answer information is "CA1". Figure 5 In the example shown, the example question is expressed by an abstract symbol such as "CQ1", but the example question may be a numerical value, information related to a character string, a file format of a file including a determination condition, or the like.

[0104] (Regarding the control unit 130)

[0105] The control unit 130 is a controller, which is realized by, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), etc., using RAM as a work area and executing various programs (an example of an information processing program) stored in a storage device inside the information processing device 100. In addition, the control unit 130 is a controller, which is realized by, for example, an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

[0106] like Figure 2 As shown in FIG. 1 , the control unit 130 includes a receiving unit 131, a determining unit 132, a providing unit 133, and an estimating unit 134, and implements or executes the functions and effects of the information processing described below. In addition, the internal structure of the control unit 130 is not limited to Figure 2 The structure shown in the figure can be any other structure as long as it is a structure for performing the information processing described later. In addition, the connection relationship between the processing units of the control unit 130 is not limited to Figure 2 The connection relationship shown may also be other connection relationships.

[0107] (About the Reception Department 131)

[0108] The receiving unit 131 receives various requests. Specifically, the receiving unit 131 receives the owner's information and the pet information of the pets kept by the owner from the terminal device 10 used by the owner. For example, as the owner information, the receiving unit 131 receives the owner's age, the owner's gender, the owner's residence information, the number of pets kept by the owner, and the like from the terminal device 10. The receiving unit 131 stores the received owner information in the owner information storage unit 121.

[0109] In addition, the receiving unit 131 receives pet type, pet age, pet gender, pet spay information, pet body condition score, pet weight, etc. from the terminal device 10 as pet information. The receiving unit 131 stores the received pet information in the pet information storage unit 122.

[0110] In addition, the receiving unit 131 receives pet information and question information from the terminal device 10. Here, as question information, the receiving unit 131 receives question information indicating a question related to the pet, question information indicating a question related to the owner, and the like from the terminal device 10. For example, as pet information, the receiving unit 131 receives information that the pet is a dog, the breed is a poodle, the gender is male, and the age is 2 years old from the terminal device 10. In addition, as question information, the receiving unit 131 receives information such as "Little X is tired of eating Y food, which bothers me" from the terminal device 10.

[0111] In addition, the receiving unit 131 receives pet information and answer information to questions submitted by other breeders from the terminal device 10 used by the breeder. For example, a question-and-answer website based on question information received from other breeders is provided in a browsable form to breeders who have registered on the question-and-answer website. In this case, the receiving unit 131 receives answer information from other breeders to questions indicated by the question information from the terminal device 10.

[0112] To give a more specific example, as pet information, the receiving unit 131 receives information that the pet is a dog, the breed is a poodle, and the gender is male from the terminal device 10. In addition, as reply information, the receiving unit 131 receives information such as "My little A has eaten food Y before. He is eating food Z now."

[0113] In addition, as the breeder information, the receiving unit 131 receives the breeder's posting history, browsing history, mail opening history, purchase history, etc. from the terminal device 10, storage unit 120, etc. at a predetermined period (for example, one day). Then, the receiving unit 131 stores the received breeder information in the breeder information storage unit 121.

[0114] (Regarding the determination unit 132)

[0115] The determination unit 132 determines whether the question represented by the question information accepted by the acceptance unit 131 corresponds to the example question based on the determination condition stored in the answer information storage unit 123. For example, it is assumed that the question represented by the question information accepted by the acceptance unit 131 is "Little X is tired of eating food Y, which bothers me". In this case, the determination unit 132 determines whether the question represented by the question information accepted by the acceptance unit 131 "Little X is tired of eating food Y, which bothers me" corresponds to the example question stored in the answer information storage unit 123. Here, it is assumed that the question represented by the question information accepted by the acceptance unit 131 "Little X is tired of eating food Y, which bothers me" corresponds to the example question "CQ2" stored in the answer information storage unit 123.

[0116] exist Figure 5In the example, when the determination unit 132 determines that the question represented by the question information accepted by the acceptance unit 131 corresponds to the example question "CQ2", the answer information "CA2" corresponding to the example question "CQ2" is determined as the answer to the question information.

[0117] On the other hand, when the determination unit 132 determines that the question indicated by the question information accepted by the acceptance unit 131 does not correspond to each of the example questions stored in the answer information storage unit 123 , it determines that there is no answer to the question information.

[0118] (About the providing unit 133)

[0119] The providing unit 133 provides various information. Specifically, the providing unit 133 provides content to the terminal device 10. For example, the providing unit 133 provides a question-and-answer website to the terminal device 10 as content.

[0120] In addition, as answer information for solving the problem indicated by the problem information, the providing unit 133 provides the owner with information related to the pet information and the product or service corresponding to the problem information. In addition, the providing unit 133 provides the owner with information related to the product or service and answer information received by the receiving unit 131 from other owners.

[0121] For example, the providing unit 133 provides at least one of information on the product for solving the problem and answer information received from other breeders as answer information to the terminal device 10 used by the breeder who posted the question information. Figure 5 In the example, when the determination unit 132 determines that the problem represented by the problem information corresponds to the example problem "CQ2", the providing unit 133 provides the terminal device 10 with at least one of the information related to the product used to solve the problem, namely, the reply information "CA2" and the reply information received by the receiving unit 131 from other breeders as reply information.

[0122] To give a more specific example, the providing unit 133 provides the question-and-answer website in which at least one of the answer information "CA2" and the answer information received from other breeders is configured as the answer information to the terminal device 10. In this case, as the answer information "CA2", the providing unit 133 provides the question-and-answer website in which information related to the URL transferred to the content for purchasing the product is configured to the terminal device 10. In addition, the providing unit 133 may provide the terminal device 10 with an image of the product as the answer information "CA2".

[0123] On the other hand, when it is determined that there is no answer corresponding to the question information, the providing unit 133 provides the answer information received from other breeders as the answer information to the terminal device 10. To give a more specific example, the providing unit 133 provides the question-and-answer website on which the answer information received from other breeders is configured to the terminal device 10 as the answer information.

[0124] (About the Estimation Unit 134)

[0125] The inference unit 134 infers the problem information based on the owner information. For example, the inference unit 134 infers the problem information that is a problem for the owner based on the posting history, browsing history, mail opening history, purchase history, etc. stored in the owner information storage unit 121. If a more specific example is given, it is assumed that the owner's browsing history contains information that the content related to pet hygiene and cleaning products has been browsed more than a specified number of times. In this case, the inference unit 134 infers that the owner's problem information is problem information related to hygiene and cleaning products based on the owner's browsing history.

[0126] As another example, the keeper's browsing history contains information that the keeper's posted information has been browsed a predetermined number of times or more. In this case, the inference unit 134 infers that the keeper's question information is similar to question information posted by other keepers based on the keeper's browsing history.

[0127] In such a case, the determination unit 132 determines whether the question represented by the estimated question information corresponds to the example question based on the question information estimated by the estimation unit 134. For example, when the determination unit 132 determines that the question represented by the question information estimated by the estimation unit 134 corresponds to the example question, the answer information corresponding to the example question is determined as the answer to the question information. Furthermore, when the determination unit 132 determines that the question represented by the question information corresponds to the example question, the providing unit 133 provides at least one of information related to the product or service for solving the question and the answer information received by the receiving unit 131 from other breeders as the answer information to the terminal device 10 used by the breeder who estimated the question information.

[0128] (4. Processing (1))

[0129] Next, use Figure 6 , the process of providing processing performed by the information processing device 100 of the implementation mode is explained. Figure 6 This is a flowchart showing an example of the flow of a providing process executed by the information processing device 100 according to the embodiment.

[0130] like Figure 6As shown, the receiving unit 131 waits until a predetermined timing has passed (step S101). Here, the predetermined timing is, for example, when the breeder sends a request to register the breeder information of the breeder to the question-and-answer website.

[0131] If the prescribed timing has not passed (step S101; "No"), the receiving unit 131 waits until the prescribed timing has passed. On the other hand, if the prescribed timing has passed (step S101; "Yes"), the receiving unit 131 receives the owner information and the pet information from the terminal device 10 (step S102). Next, the providing unit 133 provides the content to the terminal device 10 (step S103). For example, the providing unit 133 provides the question and answer content as the content to the terminal device 10.

[0132] (5. Processing (2))

[0133] Next, use Figure 7 , the process of providing processing performed by the information processing device 100 of the implementation mode is explained. Figure 7 This is a flowchart showing an example of the flow of a providing process executed by the information processing device 100 according to the embodiment.

[0134] like Figure 7 As shown, the receiving unit 131 receives pet information and question information from the terminal device 11 used by the first owner (step S201). Next, the receiving unit 131 receives pet information and answer information from the terminal device 12 used by the second owner (step S202). Then, the determination unit 132 determines whether the question corresponds to the prescribed question (step S203).

[0135] Specifically, when the determination unit 132 determines that the question corresponds to a prescribed question (step S203; Yes), the providing unit 133 provides the terminal device 11 with information on the product for solving the question and the reply information received from the second breeder as reply information (step S204).

[0136] On the other hand, when the determination unit 132 determines that the question does not correspond to the prescribed question (step S203 ; No), the providing unit 133 provides the terminal device 11 with the response information received from the second breeder (step S205 ).

[0137] (6. Modifications)

[0138] The information processing device 100 may be implemented in various forms other than the above-mentioned embodiments. Therefore, other embodiments of the information processing device 100 will be described below.

[0139] (6-1. Pets)

[0140] In the above embodiment, an example in which a pet is a dog is cited, but the present invention is not limited thereto. For example, the pet can be any pet as long as it can be kept. For example, the pet can also be a cat, a ferret, a rabbit, a bird, a snake, or other reptile, an insect, or the like.

[0141] In addition, although the pet is an example of a pet raised by a breeder, it is not limited to this. Specifically, the pet may also be a pet not raised by a breeder. For example, the pet may also be a pet raised by a breeder.

[0142] In addition, Figure 1 In the example of FIG. 1 , as a case where the owner U1 keeps the pet P1, an example is given in which the owner keeps one pet, but the present invention is not limited thereto. For example, the number of pets kept by the owner may be two or more.

[0143] (6-2. Goods or Services)

[0144] In the above embodiment, pet food and sanitary cleaning products are cited as examples of goods or services, but the present invention is not limited thereto. For example, goods or services may also include advertising information related to advertisements.

[0145] To give a more specific example, the product or service may also include toys corresponding to the category of pets, amusement equipment such as a cat stand, pet clothing, and advertising information related to introductions, etc., received from a specified server. In addition, the product or service may also include advertising information related to professional doctors such as veterinarians, pet professional consultants, etc. Here, the advertising information may also be associated with the example questions and stored in the answer information storage unit 123.

[0146] In addition, the product or service may also include recommendation information for the breeder to recommend a solution. For example, the product or service may include recommendation information such as "It may be sick, so it may be best to consult a professional doctor such as a veterinarian."

[0147] (6-3. Use of Products)

[0148] In the above embodiment, an example is given in which the providing unit 133 provides information related to goods or services to the breeder and the reply information received by the receiving unit 131 from other breeders, but the present invention is not limited to this. For example, as the information related to goods or services, the providing unit 133 may provide the breeder with information related to how to use the goods or information related to how to use the services.

[0149] To give a more specific example, the providing unit 133 may provide a video of using the product or a video of using the service to the terminal device 10 used by the breeder as information on how to use the product or information on how to use the service.

[0150] Thus, the providing unit 133 can provide appropriate information to the terminal device 10. In this way, the providing unit 133 provides the terminal device 10 with a dynamic image of using a product or a dynamic image of using a service as reply information, thereby prompting the breeder to understand the use of the product or service without switching to the content for purchasing the product or service.

[0151] (6-4. Information based on breeder information and problem information)

[0152] In the above embodiment, an example is given in which the providing unit 133 provides information related to goods or services to the breeder and the answer information received by the receiving unit 131 from other breeders, but the present invention is not limited to this. For example, as the answer information, the providing unit 133 may provide the breeder with information related to goods or services corresponding to the breeder information and the question information.

[0153] For example, the receiving unit 131 receives the breeder information and question information from the terminal device 10 used by the breeder. For example, as the breeder information, the receiving unit 131 receives the breeder's posting history, browsing history, mail opening history, purchase history, etc. from the terminal device 10. In addition, as the question information, the receiving unit 131 receives information such as "Little X is tired of eating Y food, which bothers me." from the terminal device 10.

[0154] Next, the determination unit 132 determines whether the question represented by the question information accepted by the acceptance unit 131 corresponds to the example question. For example, when the determination unit 132 determines that the question represented by the question information accepted by the acceptance unit 131 corresponds to the example question, the answer information corresponding to the example question is determined as the answer to the question information. On the other hand, when the determination unit 132 determines that the question represented by the question information accepted by the acceptance unit 131 does not correspond to the example question, it is determined that there is no answer to the question information.

[0155] Furthermore, when the determination unit 132 determines that the problem represented by the problem information corresponds to the example problem, the providing unit 133 provides the terminal device 10 with at least one of information related to the product used to solve the problem and reply information previously received by the receiving unit 131 from other breeders as reply information.

[0156] To give a more specific example, the providing unit 133 provides, as the reply information, a question-and-answer website in which at least one of information related to the product for solving the problem and reply information received from other breeders is configured to the terminal device 10. In this case, as the information related to the product for solving the problem, the providing unit 133 provides the terminal device 10 with a question-and-answer website in which information related to the URL for transferring to the content for purchasing the product is configured.

[0157] In this way, the providing unit 133 can provide the information desired by the breeder as the response information to the terminal device 10, and thus can suggest appropriate information to the breeder.

[0158] In addition, after providing information related to goods or services as reply information, the providing unit 133 may further provide information related to goods or services as reply information to the terminal device 10. For example, after the providing unit 133 provides information related to goods or services as reply information, the receiving unit 131 may receive the breeder information from the terminal device 10. In this case, the receiving unit 131 receives the breeder's posting history, browsing history, mail opening history, purchase history, etc. from the terminal device 10 as the breeder information.

[0159] Next, the inference unit 134 may infer whether the problem represented by the problem information has been solved based on the owner information. For example, it is assumed that the problem represented by the problem information received from the owner is a problem related to the pet's toilet. In addition, it is assumed that the owner's browsing history contains information that the content related to pet hygiene and cleaning products has been browsed more than a specified number of times. In this case, it is also possible that the inference unit 134 infers that the problem represented by the problem information has not been solved based on the problem information and the owner's browsing history. In addition, it is also possible that the providing unit 133 provides information related to different products or services as reply information to the terminal device 10 based on the reply information stored in the reply information storage unit 123.

[0160] In this way, the estimation unit 134 can appropriately estimate whether the problem of the breeder has been solved by the goods or services provided by the providing unit 133 based on the breeder's information such as the breeder's browsing history. And, in the case where the estimation unit 134 estimates that the problem has not been solved, the providing unit 133 provides information related to new goods or services to the terminal device 10. Thus, the providing unit 133 can recommend information related to preferred goods or services for the breeder's troubles, etc. In addition, the estimation unit 134 can monitor whether the breeder's troubles can be actually solved after the breeder purchases the goods or services. In addition, in the case where the breeder's troubles have not been solved or the breeder still has the same troubles, the providing unit 133 can recommend different solutions to the breeder.

[0161] (6-5. Information based on owner information, pet information, and problem information)

[0162] In the above embodiment, an example is given in which the providing unit 133 provides information related to goods or services to the owner and the answer information received by the receiving unit 131 from other owners, but the present invention is not limited to this. For example, the providing unit 133 may provide the owner with information related to goods or services corresponding to the owner information, pet information, and question information as the answer information.

[0163] For example, the receiving unit 131 receives owner information, pet information, and question information from the terminal device 10 used by the owner. For example, as owner information, the receiving unit 131 receives the owner's posting history, browsing history, mail opening history, purchase history, etc. from the terminal device 10. In addition, as pet information, the receiving unit 131 receives information that the pet is a dog, the dog breed is a poodle, the gender is male, and the age is 2 years old from the terminal device 10. In addition, as question information, the receiving unit 131 receives information such as "Little X is tired of eating Y food, which bothers me" from the terminal device 10.

[0164] Next, the determination unit 132 determines whether the question represented by the question information accepted by the acceptance unit 131 corresponds to the example question. For example, when the determination unit 132 determines that the question represented by the question information accepted by the acceptance unit 131 corresponds to the example question, the answer information corresponding to the example question is determined as the answer to the question information. On the other hand, when the determination unit 132 determines that the question represented by the question information accepted by the acceptance unit 131 does not correspond to the example question, it is determined that there is no answer to the question information.

[0165] Furthermore, when the determination unit 132 determines that the problem represented by the problem information corresponds to the example problem, the providing unit 133 provides the terminal device 10 with at least one of information related to the product used to solve the problem and reply information previously received by the receiving unit 131 from other breeders as reply information.

[0166] To give a more specific example, the providing unit 133 provides, as the reply information, a question-and-answer website in which at least one of information related to the product for solving the problem and reply information received from other breeders is configured to the terminal device 10. In this case, as the information related to the product for solving the problem, the providing unit 133 provides the terminal device 10 with a question-and-answer website in which information related to the URL for transferring to the content for purchasing the product is configured.

[0167] In this way, the providing unit 133 can provide the information desired by the breeder as the response information to the terminal device 10, and thus can suggest appropriate information to the breeder.

[0168] (6-6. Information about providers)

[0169] In the above embodiment, the example in which the providing unit 133 provides information related to goods or services to the breeder and the reply information received by the receiving unit 131 from other breeders is described, but the present invention is not limited to this. For example, the providing unit 133 may also provide information related to the provider of goods or services to the breeder.

[0170] Specifically, the providing unit 133 may provide information related to the design of the product or service to the terminal device 10 used by the breeder as information related to the provider. To give a more specific example, the providing unit 133 may provide the terminal device 10 with information related to the experience of the developer who developed the product or service until the development, the experience related to the difficulties in the development, the developer's ideas about the product or service, etc.

[0171] In this way, the providing unit 133 can provide appropriate information to the breeder. Thus, the providing unit 133 can realize story marketing and narrative marketing of products or services.

[0172] (6-7. Metaverse)

[0173] In the above-mentioned embodiment, an example in which the providing unit 133 provides a question-and-answer website to the owner is listed, but the present invention is not limited thereto. For example, the providing unit 133 may provide the owner with information related to questions and answers in a browsable form in a virtual space. Alternatively, the providing unit 133 may provide the owner with information related to products, descriptions of products, and methods of using products in a browsable form in a virtual space. Alternatively, the providing unit 133 may provide the owner with information related to examples of the owner's pet using products in a virtual space. Alternatively, the providing unit 133 may provide the owner with information related to examples of other owners using products in a virtual space.

[0174] Here, the virtual space is a metaverse, etc. For example, the virtual space is a metaverse realized by a platform provided by one operator (closed metaverse), a metaverse mutually operated in a plurality of platforms provided by a plurality of operators (open metaverse), etc.

[0175] In such a case, as the terminal device 10, the breeder uses the following information processing device, which is composed of a combination of a glasses-type wearable device worn by the breeder and a sensor-type wearable device that detects the breeder's gestures, etc. For example, the virtual space provided by such a terminal device 10 can be realized through XR technologies such as virtual reality (VR: Virtual Reality), augmented reality (AR: Augmented Reality), and mixed reality (MR: Mixed Reality). For example, the breeder can move the virtual image in the virtual space by creating a virtual image in the virtual space and operating the terminal device 10. In addition, the breeder can also create a virtual image of the pet.

[0176] (6-8. Providing opportunities)

[0177] Furthermore, the providing unit 133 may provide the information related to the product or service to the breeder as the answer information for solving the problem indicated by the problem information after the receiving unit 131 receives the answer information from the other breeder. Furthermore, the providing unit 133 may provide the information related to the product or service to the breeder as the answer information for solving the problem indicated by the problem information before the receiving unit 131 receives the answer information from the other breeder and after a predetermined period of time has passed.

[0178] (6-9. Question information)

[0179] Furthermore, the determination unit 132 may also analyze the question information using conventional techniques such as natural language processing. For example, the determination unit 132 may extract a sentence (feature amount) that is a feature of the question in the question information, and determine whether the extracted sentence is included in the example question stored in the answer information storage unit 123. In this case, when the determination unit 132 determines that the extracted sentence is included in the example question, the answer information corresponding to the example question is determined as the answer to the question information. On the other hand, when the determination unit 132 determines that the extracted sentence is not included in each example question, it is determined that there is no answer to the question information.

[0180] In addition, the determination unit 132 may cluster the question information based on the sentences that are characteristic of the question in the question information. Thus, the determination unit 132 may update the example questions stored in the answer information storage unit 123 based on the clustered question information. In addition, the determination unit 132 may store any one of the multiple question information belonging to one cluster in the clustered question information as an example question in the answer information storage unit 123. In addition, in such a case, the answer information corresponding to the updated example question, any one of the multiple question information belonging to one cluster stored in the answer information storage unit 123, etc. may also be set by the operator that manages the information processing device 100.

[0181] (6-10. Others)

[0182] All or part of the processing described as being performed automatically in the above-mentioned processing can also be performed manually. In addition, all or part of the processing described as being performed manually can also be performed automatically by a known method. In addition, the information including the processing process, specific name, various data, and parameters shown in the above-mentioned documents and drawings can be changed arbitrarily except for the cases specifically recorded. For example, the various information shown in each figure is not limited to the information shown in the figure.

[0183] In addition, the components of each device shown in the figure are conceptual components in terms of function, and may not necessarily be physically configured as shown in the figure. That is, the specific form of the dispersion / integration of each device is not limited to the example shown in the figure. In addition, all or part of each component may be functionally or physically dispersed / integrated in arbitrary units according to various loads, usage conditions, etc.

[0184] Furthermore, the above-mentioned processing may be appropriately combined and executed within a range where there is no contradiction.

[0185] In addition, the above-mentioned "section (section, module, unit)" can also be called "unit", "circuit", etc. For example, the receiving section can also be called a receiving unit or a receiving circuit.

[0186] (7. Hardware structure)

[0187] In addition, the terminal device 10 and the information processing device 100 of the above-mentioned embodiment are, for example, Figure 8 The present invention is implemented by a computer 1000 having the structure shown. Figure 8The computer 1000 is connected to an output device 1010 and an input device 1020 , and an arithmetic unit 1030 , a cache 1040 , a memory 1050 , an output IF (Interface) 1060 , an input IF 1070 , and a network IF 1080 via a bus 1090 .

[0188] The computing device 1030 operates based on the programs stored in the cache 1040 and the memory 1050, and the programs read from the input device 1020, and executes various processes. The cache 1040 is a high-speed cache such as a RAM that stores data used by the computing device 1030 in various operations at one time. In addition, the memory 1050 is a storage device that registers data used by the computing device 1030 in various operations and various databases, and is a memory implemented by a ROM (Read Only Memory), an HDD (Hard Disk Drive), a flash memory, etc.

[0189] The output IF 1060 is an interface for sending information to be output to various output devices 1010 such as monitors and printers, and can be implemented by connectors of standards such as USB (Universal Serial Bus), DVI (Digital Visual Interface), and HDMI (registered trademark) (High Definition Multimedia Interface). On the other hand, the input IF 1070 is an interface for receiving information from various input devices 1020 such as mice, keyboards, and scanners, and can be implemented by USB, etc.

[0190] For example, the input device 1020 may be implemented by a device that reads information from an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), a PD (Phase change rewritable disk), an optical magnetic recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. In addition, the input device 1020 may be implemented by an external storage medium such as a USB memory.

[0191] The network IF 1080 has a function of receiving data from other devices via the network N and transmitting the data to the arithmetic device 1030 , and transmitting data generated by the arithmetic device 1030 to other devices via the network N.

[0192] Here, the operation device 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the operation device 1030 loads a program from the input device 1020 and the memory 1050 into the cache 1040, and executes the loaded program. For example, when the computer 1000 functions as the information processing device 100, the operation device 1030 of the computer 1000 executes the program loaded into the cache 1040, thereby realizing the function of the control unit 130.

[0193] The embodiments of the present application are described in detail above based on the drawings. However, these are examples, and the embodiments of the present application can be represented by the forms described in the Summary of the Invention section, and can be implemented in other forms that are variously modified and improved based on the knowledge of so-called technicians in the field.

[0194] Description of Reference Numerals

[0195] N Network

[0196] 1 Information Processing System

[0197] 10, 11, 12 Terminal devices

[0198] 100 Information processing device

[0199] 110 Ministry of Communications

[0200] 120 Storage

[0201] 121 Breeder information storage unit

[0202] 122 Pet information storage unit

[0203] 123 Reply Information Storage Department

[0204] 130 Control Department

[0205] 131 Reception Department

[0206] 132 Judgment Department

[0207] 133 Provide Department

[0208] 134 Presumption Department.

Claims

1. An information processing device, characterized in that: The information processing device comprises: a receiving unit that receives pet information related to the pet and question information related to questions from a pet owner; and A providing unit that provides the pet information and information related to a product or service corresponding to the question information to the owner as answer information for solving a question indicated by the question information.

2. The information processing device according to claim 1, characterized in that the receiving unit receiving answer information from another breeder different from the breeder, the answer information indicating an answer to the question indicated by the question information, The providing unit provides the breeder with information related to the product or service and reply information received from other breeders by the receiving unit.

3. The information processing device according to claim 1, characterized in that The providing unit provides the breeder with information on a method of using the product or information on a method of utilizing the service as the information on the product or service.

4. The information processing device according to claim 1, characterized in that The receiving unit receives breeder information related to the breeder from the breeder.

5. The information processing device according to claim 4, characterized in that: The providing unit provides, as the response information, information on a product or service corresponding to the question information estimated based on the keeper information to the keeper.

6. The information processing device according to claim 4, characterized in that The providing unit provides the breeder with information related to a product or service corresponding to the breeder information and the question information as the response information.

7. The information processing device according to claim 4, characterized in that: The providing unit provides the owner with information related to the product or service corresponding to the owner information, the pet information, and the question information as the response information.

8. The information processing device according to claim 1, characterized in that The providing unit further provides the breeder with information related to a provider that provides the product or service.

9. The information processing device according to claim 8, characterized in that: The providing unit provides the breeder with information related to the design of the product or service as the information related to the provider.

10. The information processing device according to claim 1, characterized in that The receiving unit receives, as the question information, question information indicating a question related to the pet from the owner.

11. The information processing device according to claim 1, characterized in that: The receiving unit receives, as the question information, question information indicating a question related to the breeder from the breeder.

12. An information processing method, the information processing method being executed by a computer, characterized in that: The information processing method comprises: an acceptance step of accepting pet information related to the pet and question information related to a question from a pet owner; as well as and a providing step of providing the pet information and information related to the product or service corresponding to the question information to the owner as answer information for solving the question indicated by the question information.

13. An information processing program, characterized in that The information processing program causes the computer to execute: an acceptance process in which pet information related to the pet and question information related to questions from the pet owner are accepted from the pet owner; as well as A providing process in which information related to the pet information and the commodity or service corresponding to the question information is provided to the owner as answer information for solving the question indicated by the question information.

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