Toll station self-service payment method and terminal system based on intelligent interaction

Abstract

The invention discloses a toll station self-service payment method and terminal system based on intelligent interaction, and the method comprises the steps: detecting a real-time vehicle driving-in condition, and carrying out the identity verification and cost verification of a real-time vehicle based on the driving-in condition; acquiring a payment demand of a vehicle owner, determining a payment channel according to the payment demand, and deducting money from the real-time vehicle through the payment channel; voice information of a vehicle owner in the payment process is collected, problem description features or request description features are extracted according to the voice information, and a visual talkback function is activated to achieve video interaction between the vehicle owner and a worker; and determining whether the vehicle owner needs an invoice, and if yes, generating a payment electronic invoice through the applet and storing the payment electronic invoice in an applet root of the vehicle owner. According to the invention, the vehicle owner can solve any problem and request manually in the payment process, so that the charging efficiency and the passing efficiency are improved.

Description

Technical Field

[0001] The present invention relates to the technical field of intelligent payment at toll stations, and in particular to a self-service payment method and terminal system at toll stations based on intelligent interaction. Background Art

[0002] At present, with the increase in highway mileage and the growth in the number of motor vehicles, the demand for highway travel is also continuously increasing. When there are many vehicles entering and exiting, there are often congested queues of vehicles entering and exiting the highway toll station due to problems such as the speed of card collection, card delivery and settlement at the highway toll station, which affects the efficiency of vehicles entering and exiting the highway and the labor intensity of the toll station staff is relatively high. Although there is an ETC channel at present, it can only be traded through ETC, and the manual channel still has the above problems. In recent years, the unmanned automatic card collection system of the entrance lane has been more and more widely used, which has reduced the operating cost of the highway to a certain extent and improved the traffic efficiency of vehicles. However, it only provides basic deduction and card collection services. For older drivers, the cumbersome self-service delivery method makes it impossible for car owners to communicate with the staff when encountering various problems during the payment process, which makes the toll collection efficiency decrease instead of increase, reducing the practicality and the experience of car owners and the traffic efficiency. Summary of the invention

[0003] In response to the above-mentioned problems, the present invention provides a self-service payment method and terminal system for toll stations based on intelligent interaction to solve the problem that the cumbersome self-service payment method mentioned in the background technology makes it impossible for older car owners to communicate with the staff when encountering various problems during the payment process, resulting in a decrease in charging efficiency, which reduces the practicality, the car owner's experience and the traffic efficiency.

[0004] A self-service payment method for a toll booth based on intelligent interaction, comprising the following steps: Detect the entry of real-time vehicles and verify the identity and fees of real-time vehicles based on the entry; Obtain the payment needs of the car owner, determine the payment channel based on the payment needs, and deduct money from the real-time vehicle through the payment channel; Collect the voice information of the car owner during the payment process, extract the problem description features or request description features based on the voice information, and activate the visual intercom function to realize video interaction between the car owner and the staff; Determine whether the car owner needs an invoice. If so, generate an electronic payment invoice through the mini program and store it in the car owner's mini program ticket stub.

[0005] Preferably, the detecting of the real-time vehicle entry situation and performing identity verification and fee verification on the real-time vehicle based on the entry situation includes: The high-definition camera collects the entry status of vehicles in the toll station and determines the vehicle's entry lane based on the entry status; Locate the target vehicle that enters the lane as a self-service payment vehicle and collect the license plate number information of the target vehicle; The vehicle information and owner information are queried through the backend database according to the license plate number information, and the target vehicle is authenticated based on the vehicle information and owner information; Obtain the vehicle weight information and driving trajectory information of the target vehicle, determine the toll to be collected based on the vehicle weight information and driving trajectory information, and compare the toll to be collected with the actual toll to be collected at the self-service payment terminal. If the two are consistent, confirm that the actual toll is correct; if the two are inconsistent, confirm that there is an error in the actual toll and issue a reminder.

[0006] Preferably, the obtaining of the vehicle owner's payment demand, determining a payment channel according to the payment demand, and performing a deduction operation on the real-time vehicle through the payment channel includes: Acquire the car owner's payment needs through voice collection or motion capture, and determine the payment method according to the payment needs, the payment methods include: platform payment, WeChat payment and Alipay payment; Determine the third-party payment channel based on the payment method, and send a reminder to the car owner to display the payment code of the third-party payment channel; If the third-party payment channel is platform payment, obtain the owner's balance information on the platform, and perform direct deduction operations based on the balance information and pending deduction information; Deductions are made by scanning the payment code of a third-party payment channel, and a reminder of successful or failed deduction will be issued after the deduction.

[0007] Preferably, the method of collecting the voice information of the vehicle owner during the payment process, extracting the problem description feature or the request description feature according to the voice information and activating the visual intercom function to realize the video interaction between the vehicle owner and the staff includes: Collect the car owner's accent information during the payment process, determine the car owner's registered province based on the accent information, and retrieve relevant voice conversion components based on the registered province; The voice conversion component collects the car owner's voice information and converts it into Mandarin, and determines the car owner's problem description characteristics or request characteristics based on the converted content; Based on the problem description features or request features, a preset intelligent model is used to determine whether the visual intercom function needs to be activated; If so, activate the visual intercom on the self-service payment terminal and find out where the staff is located to conduct video interaction between the car owner and the staff.

[0008] Preferably, it also includes: Obtain advance payment requests from car owners and receive advance payment vouchers through the self-service payment app platform, import the paid vehicle license plate number and fee information into the advance payment task bar of the self-service payment terminal based on the advance payment voucher, and import the unpaid vehicle license plate number and fee information into the immediate payment task bar; When a vehicle in the advance payment task column enters a toll station, the fee difference is calculated based on the advance payment fee and the standard fee; Determine whether the vehicle needs to be paid or whether there is a balance based on the fee difference. If so, pay the difference for the vehicle through the self-service payment terminal or return the balance to the platform account of the self-service payment app platform.

[0009] A self-service payment terminal system for toll booths based on intelligent interaction, the system comprising: A verification module is used to detect the entry of real-time vehicles and perform identity verification and fee verification on real-time vehicles based on the entry; The deduction module is used to obtain the payment needs of the car owner, determine the payment channel according to the payment needs, and deduct the payment from the real-time vehicle through the payment channel; The interactive module is used to collect the voice information of the car owner during the payment process, extract the problem description features or request description features based on the voice information, and activate the visual intercom function to realize the video interaction between the car owner and the staff; The generation module is used to determine whether the car owner needs an invoice. If so, an electronic payment invoice is generated through the mini program and stored in the car owner's mini program ticket stub.

[0010] Preferably, the verification module comprises: The first determination submodule is used to collect the entry situation of vehicles in the toll station through a high-definition camera and determine the entry lane of the vehicle according to the entry situation; The positioning submodule is used to locate the target vehicle that enters the lane as a self-service payment vehicle and collect the license plate number information of the target vehicle; The identity authentication submodule is used to query the vehicle information and the owner information according to the license plate number information through the background database, and authenticate the target vehicle according to the vehicle information and the owner information; The fee verification submodule is used to obtain the vehicle weight information and driving trajectory information of the target vehicle, determine the toll to be collected based on the vehicle weight information and driving trajectory information, and compare the toll to be collected with the actual toll to be collected at the self-service payment terminal. If the two are consistent, the actual toll to be confirmed to be correct; if the two are inconsistent, it is confirmed that there is an error in the actual toll to be collected and a reminder is issued.

[0011] Preferably, the deduction module includes: The acquisition submodule is used to acquire the payment demand of the car owner through voice collection or motion capture, and determine the payment method according to the payment demand, and the payment method includes: platform payment, WeChat payment and Alipay payment; The reminder submodule is used to determine the third-party payment channel according to the payment method and send a reminder to the car owner to display the payment code of the third-party payment channel; The first deduction submodule is used to obtain the balance information of the car owner on the platform if the third-party payment channel is platform payment, and perform direct deduction operations based on the balance information and the information to be deducted; The second deduction submodule is used to perform deduction operations by scanning the payment code of a third-party payment channel, and to issue a reminder of successful or failed deduction after the deduction.

[0012] Preferably, the interaction module includes: The retrieval submodule is used to collect the accent information of the car owner during the payment process, determine the car owner's registered province based on the accent information, and retrieve the relevant speech conversion components based on the registered province; The second determination submodule is used to collect the voice information of the car owner through the voice conversion component and convert it into Mandarin, and determine the problem description characteristics or request characteristics of the car owner according to the converted content; A judgment submodule is used to judge whether the visual intercom function needs to be activated based on the problem description characteristics or request characteristics through a preset intelligent model; The video interaction submodule is used to activate the visual intercom on the self-service payment terminal and understand the terminal where the staff is located to conduct video interaction between the car owner and the staff.

[0013] Preferably, it also includes: The import module is used to obtain the advance payment request of the car owner through the self-service payment app platform and receive the advance payment voucher, import the paid license plate number and fee information into the advance payment task bar of the self-service payment terminal according to the advance payment voucher, and import the unpaid license plate number and fee information into the immediate payment task bar; A calculation module, used for calculating the fee difference based on the advance payment fee and the standard fee when the vehicle in the advance payment task column enters the toll station; The fee operation module is used to determine whether the vehicle needs to pay additional fees or whether there is a balance based on the fee difference. If so, the difference fee is paid for the vehicle through the self-service payment terminal or the balance is returned to the platform account of the self-service payment app platform.

[0014] Other features and advantages of the present invention will be described in the following description, and partly become apparent from the description, or understood by practicing the present invention. The purpose and other advantages of the present invention can be realized and obtained by the structures particularly pointed out in the written description and the accompanying drawings.

[0015] The technical solution of the present invention is further described in detail below through the accompanying drawings and embodiments. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] The accompanying drawings are used to provide further understanding of the present invention and constitute a part of the specification. They are used to explain the present invention together with the embodiments of the present invention and do not constitute a limitation of the present invention.

[0017] Figure 1 A flowchart of a self-service payment method for a toll station based on intelligent interaction provided by the present invention; Figure 2 Another workflow diagram of a self-service payment method for a toll station based on intelligent interaction provided by the present invention; Figure 3 This is a structural schematic diagram of a toll station self-service payment system based on intelligent interaction provided by the present invention; Figure 4 This is a structural schematic diagram of a verification module in a toll station self-service payment system based on intelligent interaction provided by the present invention. DETAILED DESCRIPTION

[0018] Exemplary embodiments will be described in detail herein, examples of which are shown in the accompanying drawings. When the following description refers to the drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present disclosure. Instead, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.

[0019] At present, with the increase in highway mileage and the growth in the number of motor vehicles, the demand for highway travel is also continuously increasing. When there are many vehicles entering and exiting, there are often congested queues of vehicles entering and exiting the highway toll station due to problems such as the speed of card collection, card delivery and settlement at the highway toll station, which affects the efficiency of vehicles entering and exiting the highway and the labor intensity of the toll station staff is relatively high. Although there is an ETC channel at present, it can only be traded through ETC, and the manual channel still has the above problems. In recent years, the unmanned automatic card collection system of the entrance lane has been more and more widely used, which has reduced the operating cost of the highway to a certain extent and improved the traffic efficiency of vehicles. However, it only provides basic deduction and card collection services. For older drivers, the cumbersome self-service delivery method makes it impossible for the owner to communicate with the staff when encountering various problems during the payment process, so that the charging efficiency does not increase but decreases, which reduces the practicality and the owner's experience and traffic efficiency. In order to solve the above problems, this embodiment discloses a self-service payment method for toll stations based on the combination of the owner's own payment needs and visual interactive operations.

[0020] A self-service payment method for toll booths based on intelligent interaction, such as Figure 1 As shown, the following steps are included: Step S101, detecting the entry of a real-time vehicle, and performing identity verification and fee verification on the real-time vehicle based on the entry; Step S102: obtaining the payment demand of the vehicle owner, determining the payment channel according to the payment demand, and deducting money from the vehicle in real time through the payment channel; Step S103: collecting the voice information of the car owner during the payment process, extracting the problem description features or request description features according to the voice information, and activating the visual intercom function to realize the video interaction between the car owner and the staff; Step S104: determine whether the car owner needs an invoice. If so, generate an electronic payment invoice through the mini program and store it in the car owner's mini program ticket stub.

[0021] In this embodiment, the entry situation refers to the entry situation of the vehicle into the self-service payment lane in the toll station area; In this embodiment, the payment requirement refers to the deduction method that the car owner expects to perform.

[0022] The working principle of the above technical solution is: detect the real-time vehicle entry situation, and verify the identity and fee of the real-time vehicle based on the entry situation; obtain the payment needs of the car owner, determine the payment channel according to the payment needs, and deduct the money from the real-time vehicle through the payment channel; collect the voice information of the car owner during the payment process, extract the problem description features or request description features according to the voice information and activate the visual intercom function to realize the video interaction between the car owner and the staff; determine whether the car owner needs an invoice. If so, generate an electronic invoice for payment through the mini program and store it in the car owner's mini program ticket stub.

[0023] The beneficial effects of the above technical solution are: by obtaining the payment needs of the car owner, an adapted payment channel can be provided for the car owner to make payment according to the car owner's own payment willingness, thereby improving the car owner's sense of experience; further, by intelligently collecting the car owner's voice information to interpret and determine the problem and request, and then realizing the visual interaction between the car owner and the staff, any problems and requests encountered by the car owner in the payment process can be solved manually, thereby improving the charging efficiency and the traffic efficiency, and solving the cumbersome self-service delivery method mentioned in the prior art, which makes it impossible for older car owners to communicate with the staff when encountering various problems in the payment process, thereby reducing the charging efficiency instead of increasing it, and reducing the practicality and the car owner's sense of experience and the traffic efficiency.

[0024] In one embodiment, Figure 2As shown, the detection of the entry of a real-time vehicle and the authentication and fee verification of the real-time vehicle based on the entry situation include: Step S201: collect the entry status of vehicles in the toll station through a high-definition camera, and determine the entry lane of the vehicle according to the entry status; Step S202: locate the target vehicle that enters the lane as a self-service payment vehicle, and collect the license plate number information of the target vehicle; Step S203, querying vehicle information and owner information according to the license plate information through the backend database, and performing identity authentication on the target vehicle according to the vehicle information and owner information; Step S204, obtain the vehicle weight information and driving trajectory information of the target vehicle, determine the toll to be collected based on the vehicle weight information and driving trajectory information, compare the toll to be collected with the actual toll to be collected at the self-service payment terminal, if the two are consistent, confirm that the actual toll to be collected is correct, if the two are inconsistent, confirm that there is an error in the actual toll to be collected and issue a reminder.

[0025] In this embodiment, the vehicle information includes: vehicle registration information, vehicle inspection information, model information and other information.

[0026] The beneficial effects of the above technical solution are: determining the entering lane according to the vehicle's entering situation, obtaining the corresponding license plate number information, and thus verifying the identity of the vehicle owner, and being able to quickly and accurately determine the association between the vehicle owner and the vehicle and the eligibility of the vehicle. Furthermore, determining the receivable toll based on the vehicle weight information and driving trajectory information of the target vehicle, and comparing it with the actual toll at the self-service payment terminal, can avoid abnormal toll collection details that lead to economic losses for the vehicle owner or economic losses for the toll station, further improving practicality.

[0027] In one embodiment, the obtaining of the vehicle owner's payment requirements, determining a payment channel according to the payment requirements, and performing a deduction operation on the vehicle in real time through the payment channel includes: Acquire the car owner's payment needs through voice collection or motion capture, and determine the payment method according to the payment needs, the payment methods include: platform payment, WeChat payment and Alipay payment; Determine the third-party payment channel based on the payment method, and send a reminder to the car owner to display the payment code of the third-party payment channel; If the third-party payment channel is platform payment, obtain the owner's balance information on the platform, and perform direct deduction operations based on the balance information and pending deduction information; Deductions are made by scanning the payment code of a third-party payment channel, and a reminder of successful or failed deduction will be issued after the deduction.

[0028] The beneficial effects of the above technical solution are: by obtaining the payment needs of the car owner and determining the payment method, and then determining the third-party payment channel, the deduction operation is performed, and a success or failure reminder is issued, which can improve the vehicle traffic efficiency and charging efficiency of the toll station. At the same time, the fees can be deducted according to the deduction method expected by the car owner, which improves the car owner's experience. At the same time, the balance deduction through the platform can save the car owner from the tedious operation of displaying the QR code, further improving the charging efficiency and traffic efficiency.

[0029] In one embodiment, the method of collecting the voice information of the vehicle owner during the payment process, extracting the problem description features or request description features according to the voice information and activating the visual intercom function to realize the video interaction between the vehicle owner and the staff includes: Collect the car owner's accent information during the payment process, determine the car owner's registered province based on the accent information, and retrieve relevant voice conversion components based on the registered province; The voice conversion component collects the car owner's voice information and converts it into Mandarin, and determines the car owner's problem description characteristics or request characteristics based on the converted content; Based on the problem description features or request features, a preset intelligent model is used to determine whether the visual intercom function needs to be activated; If so, activate the visual intercom on the self-service payment terminal and find out where the staff is located to conduct video interaction between the car owner and the staff.

[0030] The beneficial effects of the above technical solution are: determining the province of household registration of the car owner according to the accent information of the car owner, retrieving the relevant voice conversion components according to the province of household registration and converting it into Mandarin, which can improve the accuracy and reliability of the extraction of the car owner's voice information and avoid low traffic efficiency caused by communication problems. Furthermore, the car owner's problem description characteristics or request characteristics are determined according to the conversion content, and it is judged whether the visual intercom function needs to be activated. It can be evaluated whether the car owner's problems and requests can be solved by the artificial intelligence model, thereby eliminating the step of communicating with the staff to solve the problem, improving work efficiency, ensuring the rapid passage of vehicles, and avoiding congestion.

[0031] In this embodiment, judging whether to activate the visual intercom function based on the problem description feature or the request feature through a preset intelligent model includes: Determine the elements involved in the problem based on the characteristics of the problem description or the request characteristics, and determine the examination elements based on the elements involved in the problem; Determine the mapping dictionary labels pre-entered in the preset intelligent model in the interactive machine based on the inspection factors, and obtain the relevant input data set of the mapping dictionary labels; Coarsely divide the relevant input data set according to the data labels, obtain multiple divided data columns, and obtain relevant decision parameters in each divided data column; Evaluate the compatibility between relevant decision parameters and problem description features or request features, and select the target decision parameters with the maximum matching degree based on the evaluation results; Obtain the processing logic of the target decision parameters, perform a failure trigger evaluation on the owner's request intention based on the processing logic, and obtain the evaluation probability; Determine whether the intelligent model can interact intelligently based on the evaluation probability. If so, collect the interaction parameters between the car owner and the interactive machine. If not, confirm that the visual intercom function needs to be activated. Determine the owner's sentence convergence according to the interaction parameter, and determine the owner's interaction posture according to the sentence convergence, wherein the interaction posture includes: positive interaction posture and negative interaction posture; Determine the steady-state demand response emotional characteristics and dynamic demand response emotional characteristics of the car owner to the intelligent model according to the interaction situation; Determine the owner's manual interaction urgency based on steady-state demand response emotional characteristics and dynamic demand response emotional characteristics; Determine whether the urgency of manual interaction is greater than or equal to a preset threshold. If so, confirm that the visual intercom function needs to be activated. If not, confirm that the visual intercom function does not need to be activated.

[0032] The beneficial effects of the above technical solution are: by evaluating whether the input dictionary of the model can solve the user's real-time problem needs and then judging whether the visual intercom function needs to be activated, the timing and conditions for activating the visual intercom function can be confirmed based on the intelligent settings of the intelligent model, thereby accurately controlling the activation period, improving practicality and intelligence, and further, by evaluating the emotional intensification of the car owner during the intelligent interaction process to determine the car owner's urgency for manual interaction and then deeply evaluating whether the car owner needs manual interaction, it can be more confidently determined whether the car owner needs manual interaction, thereby improving the evaluation accuracy and the car owner's experience.

[0033] In one embodiment, it further includes: Obtain advance payment requests from car owners and receive advance payment vouchers through the self-service payment app platform, import the paid vehicle license plate number and fee information into the advance payment task bar of the self-service payment terminal based on the advance payment voucher, and import the unpaid vehicle license plate number and fee information into the immediate payment task bar; When a vehicle in the advance payment task column enters a toll station, the fee difference is calculated based on the advance payment fee and the standard fee; Determine whether the vehicle needs to be paid or whether there is a balance based on the fee difference. If so, pay the difference for the vehicle through the self-service payment terminal or return the balance to the platform account of the self-service payment app platform.

[0034] The beneficial effect of the above technical solution is: by planning the task bar for the advance payment of each vehicle, the vehicle can be quickly released or the remaining payment can be calculated when it enters the self-service payment terminal to improve the payment efficiency. There is no need to wait for payment, which further improves the vehicle traffic efficiency.

[0035] In one embodiment, this embodiment also discloses a toll station self-service payment terminal system based on intelligent interaction, such as Figure 3 As shown, the system includes: The verification module 301 is used to detect the entry of real-time vehicles and perform identity verification and fee verification on the real-time vehicles based on the entry; The deduction module 302 is used to obtain the payment demand of the vehicle owner, determine the payment channel according to the payment demand, and deduct the payment from the vehicle in real time through the payment channel; Interaction module 303, used to collect the voice information of the car owner during the payment process, extract the problem description features or request description features according to the voice information and activate the visual intercom function to realize the video interaction between the car owner and the staff; The generation module 304 is used to determine whether the car owner needs an invoice. If so, an electronic payment invoice is generated through the mini program and stored in the car owner's mini program ticket stub.

[0036] The working principle and beneficial effects of the above technical solution have been explained in the method embodiment and will not be repeated here.

[0037] In one embodiment, Figure 4 As shown, the verification module 301 includes: The first determination submodule 3011 is used to collect the entry situation of vehicles in the toll station through a high-definition camera and determine the entry lane of the vehicle according to the entry situation; The positioning submodule 3012 is used to locate the target vehicle that enters the lane as a self-service payment vehicle and collect the license plate number information of the target vehicle; The identity verification submodule 3013 is used to query the vehicle information and the owner information according to the license plate number information through the background database, and verify the identity of the target vehicle according to the vehicle information and the owner information; The fee verification submodule 3014 is used to obtain the vehicle weight information and driving trajectory information of the target vehicle, determine the toll charge based on the vehicle weight information and driving trajectory information, and compare the toll charge with the actual toll at the self-service payment terminal. If the two are consistent, the actual toll is confirmed to be correct; if the two are inconsistent, it is confirmed that there is an error in the actual toll and a reminder is issued.

[0038] In one embodiment, the deduction module includes: The acquisition submodule is used to acquire the payment demand of the car owner through voice collection or motion capture, and determine the payment method according to the payment demand, and the payment method includes: platform payment, WeChat payment and Alipay payment; The reminder submodule is used to determine the third-party payment channel according to the payment method and send a reminder to the car owner to display the payment code of the third-party payment channel; The first deduction submodule is used to obtain the balance information of the car owner on the platform if the third-party payment channel is platform payment, and perform direct deduction operations based on the balance information and the information to be deducted; The second deduction submodule is used to perform deduction operations by scanning the payment code of a third-party payment channel, and to issue a reminder of successful or failed deduction after the deduction.

[0039] In one embodiment, the interaction module includes: The retrieval submodule is used to collect the accent information of the car owner during the payment process, determine the car owner's registered province based on the accent information, and retrieve the relevant speech conversion components based on the registered province; The second determination submodule is used to collect the voice information of the car owner through the voice conversion component and convert it into Mandarin, and determine the problem description characteristics or request characteristics of the car owner according to the converted content; A judgment submodule is used to judge whether the visual intercom function needs to be activated based on the problem description characteristics or request characteristics through a preset intelligent model; The video interaction submodule is used to activate the visual intercom on the self-service payment terminal and understand the terminal where the staff is located to conduct video interaction between the car owner and the staff.

[0040] In one embodiment, it further includes: The import module is used to obtain the advance payment request of the car owner through the self-service payment app platform and receive the advance payment voucher, import the paid license plate number and fee information into the advance payment task bar of the self-service payment terminal according to the advance payment voucher, and import the unpaid license plate number and fee information into the immediate payment task bar; A calculation module, used for calculating the fee difference based on the advance payment fee and the standard fee when the vehicle in the advance payment task column enters the toll station; The fee operation module is used to determine whether the vehicle needs to pay additional fees or whether there is a balance based on the fee difference. If so, the difference fee is paid for the vehicle through the self-service payment terminal or the balance is returned to the platform account of the self-service payment app platform.

[0041] Those skilled in the art should understand that the first and second in the present invention merely refer to different application stages.

[0042] Other embodiments of the present disclosure will be readily apparent to those skilled in the art after considering the specification and practicing the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of the present disclosure that follow the general principles of the present disclosure and include common knowledge or customary techniques in the art that are not disclosed in the present disclosure. The specification and examples are to be considered exemplary only, and the true scope and spirit of the present disclosure are indicated by the following claims.

[0043] It should be understood that the present disclosure is not limited to the exact structures that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A self-service payment method for toll booths based on intelligent interaction, characterized in that: The following steps are involved: Detect the entry of real-time vehicles and verify the identity and fees of real-time vehicles based on the entry; Obtain the payment needs of the car owner, determine the payment channel based on the payment needs, and deduct money from the real-time vehicle through the payment channel; Collect the voice information of the car owner during the payment process, extract the problem description features or request description features based on the voice information, and activate the visual intercom function to realize video interaction between the car owner and the staff; Determine whether the car owner needs an invoice. If so, generate an electronic payment invoice through the mini program and store it in the car owner's mini program ticket stub.

2. The self-service payment method for toll booths based on intelligent interaction according to claim 1 is characterized in that: The detecting of the entry of a real-time vehicle and performing identity verification and fee verification on the real-time vehicle based on the entry, includes: The high-definition camera collects the entry status of vehicles in the toll station and determines the vehicle's entry lane based on the entry status; Locate the target vehicle that enters the lane as a self-service payment vehicle and collect the license plate number information of the target vehicle; The vehicle information and owner information are queried through the backend database according to the license plate number information, and the target vehicle is authenticated based on the vehicle information and owner information; Obtain the vehicle weight information and driving trajectory information of the target vehicle, determine the toll to be collected based on the vehicle weight information and driving trajectory information, and compare the toll to be collected with the actual toll to be collected at the self-service payment terminal. If the two are consistent, confirm that the actual toll is correct; if the two are inconsistent, confirm that there is an error in the actual toll and issue a reminder.

3. According to claim 1, the self-service payment method for toll booths based on intelligent interaction is characterized in that: The obtaining of the vehicle owner's payment requirements, determining a payment channel according to the payment requirements, and performing a deduction operation on the vehicle in real time through the payment channel includes: Acquire the car owner's payment needs through voice collection or motion capture, and determine the payment method according to the payment needs, the payment methods include: platform payment, WeChat payment and Alipay payment; Determine the third-party payment channel based on the payment method, and send a reminder to the car owner to display the payment code of the third-party payment channel; If the third-party payment channel is platform payment, obtain the owner's balance information on the platform, and perform direct deduction operations based on the balance information and pending deduction information; Deductions are made by scanning the payment code of a third-party payment channel, and a reminder of successful or failed deduction will be issued after the deduction.

4. The self-service payment method for toll booths based on intelligent interaction according to claim 1 is characterized in that: The method collects the voice information of the vehicle owner during the payment process, extracts the problem description feature or request description feature according to the voice information, and activates the visual intercom function to realize the video interaction between the vehicle owner and the staff, including: Collect the car owner's accent information during the payment process, determine the car owner's registered province based on the accent information, and retrieve relevant voice conversion components based on the registered province; The voice conversion component collects the car owner's voice information and converts it into Mandarin, and determines the car owner's problem description characteristics or request characteristics based on the converted content; Based on the problem description features or request features, a preset intelligent model is used to determine whether the visual intercom function needs to be activated; If so, activate the visual intercom on the self-service payment terminal and find out where the staff is located to conduct video interaction between the car owner and the staff.

5. According to claim 1, the self-service payment method for toll booths based on intelligent interaction is characterized in that: Also includes: Obtain advance payment requests from car owners and receive advance payment vouchers through the self-service payment app platform, import the paid vehicle license plate number and fee information into the advance payment task bar of the self-service payment terminal based on the advance payment voucher, and import the unpaid vehicle license plate number and fee information into the immediate payment task bar; When a vehicle in the advance payment task column enters a toll station, the fee difference is calculated based on the advance payment fee and the standard fee; Determine whether the vehicle needs to be paid or whether there is a balance based on the fee difference. If so, pay the difference for the vehicle through the self-service payment terminal or return the balance to the platform account of the self-service payment app platform.

6. A self-service payment terminal system for toll booths based on intelligent interaction, characterized in that: The system includes: A verification module is used to detect the entry of real-time vehicles and perform identity verification and fee verification on real-time vehicles based on the entry; The deduction module is used to obtain the payment needs of the car owner, determine the payment channel according to the payment needs, and deduct the payment from the real-time vehicle through the payment channel; The interactive module is used to collect the voice information of the car owner during the payment process, extract the problem description features or request description features based on the voice information, and activate the visual intercom function to realize the video interaction between the car owner and the staff; The generation module is used to determine whether the car owner needs an invoice. If so, an electronic payment invoice is generated through the mini program and stored in the car owner's mini program ticket stub.

7. The toll station self-service payment terminal system based on intelligent interaction according to claim 6 is characterized in that: The verification module comprises: The first determination submodule is used to collect the entry situation of vehicles in the toll station through a high-definition camera and determine the entry lane of the vehicle according to the entry situation; The positioning submodule is used to locate the target vehicle that enters the lane as a self-service payment vehicle and collect the license plate number information of the target vehicle; The identity authentication submodule is used to query the vehicle information and the owner information according to the license plate number information through the background database, and authenticate the target vehicle according to the vehicle information and the owner information; The fee verification submodule is used to obtain the vehicle weight information and driving trajectory information of the target vehicle, determine the toll to be collected based on the vehicle weight information and driving trajectory information, and compare the toll to be collected with the actual toll to be collected at the self-service payment terminal. If the two are consistent, the actual toll to be confirmed to be correct; if the two are inconsistent, it is confirmed that there is an error in the actual toll to be collected and a reminder is issued.

8. The toll station self-service payment terminal system based on intelligent interaction according to claim 6 is characterized in that: The deduction module includes: The acquisition submodule is used to acquire the payment demand of the car owner through voice collection or motion capture, and determine the payment method according to the payment demand, and the payment method includes: platform payment, WeChat payment and Alipay payment; The reminder submodule is used to determine the third-party payment channel according to the payment method and send a reminder to the car owner to display the payment code of the third-party payment channel; The first deduction submodule is used to obtain the balance information of the car owner on the platform if the third-party payment channel is platform payment, and perform direct deduction operations based on the balance information and the information to be deducted; The second deduction submodule is used to perform deduction operations by scanning the payment code of a third-party payment channel, and to issue a reminder of successful or failed deduction after the deduction.

9. The toll station self-service payment terminal system based on intelligent interaction according to claim 6 is characterized in that: The interaction module comprises: The retrieval submodule is used to collect the accent information of the car owner during the payment process, determine the car owner's registered province based on the accent information, and retrieve the relevant speech conversion components based on the registered province; The second determination submodule is used to collect the voice information of the car owner through the voice conversion component and convert it into Mandarin, and determine the problem description characteristics or request characteristics of the car owner according to the converted content; A judgment submodule is used to judge whether the visual intercom function needs to be activated based on the problem description characteristics or request characteristics through a preset intelligent model; The video interaction submodule is used to activate the visual intercom on the self-service payment terminal and understand the terminal where the staff is located to conduct video interaction between the car owner and the staff.

10. The toll station self-service payment terminal system based on intelligent interaction according to claim 6 is characterized in that: Also includes: The import module is used to obtain the advance payment request of the car owner through the self-service payment app platform and receive the advance payment voucher, import the paid license plate number and fee information into the advance payment task bar of the self-service payment terminal according to the advance payment voucher, and import the unpaid license plate number and fee information into the immediate payment task bar; A calculation module, used for calculating the fee difference based on the advance payment fee and the standard fee when the vehicle in the advance payment task column enters the toll station; The fee operation module is used to determine whether the vehicle needs to pay additional fees or whether there is a balance based on the fee difference. If so, the difference fee is paid for the vehicle through the self-service payment terminal or the balance is returned to the platform account of the self-service payment app platform.

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