Control method of calling system, calling system, control system and storage medium

By identifying and handling target links for communication failures in the call system, the problem of customers not receiving notifications caused by smart call terminal failures is solved, and the success rate and delivery efficiency of delivery robot tasks are improved.

CN119696989APending Publication Date: 2025-03-25SHENZHEN YOUDI INTELLIGENT CO LTD
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Patent Information

Application Number
CN202411606905.3
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Priority Date
2024-11-04
Filing Date
2024-11-11
Publication Date
2025-03-25

AI Technical Summary

Technical Problem

During the delivery process of the delivery robot, the smart call terminal failure caused the customer to not receive the goods receipt notification, extending the delivery cycle of the goods and reducing the delivery efficiency.

Method used

The target link for communication failure is identified in the calling system and the processing scheme is selected based on the fault link. For example, if a network fails, a fault information is transmitted through a telephone line, a fault information is transmitted through a network when a telephone line fails, and a voice or text prompt is issued in the case of a dual failure.

Benefits of technology

It realizes timely detection of call system failures, improves the success rate of delivery robot tasks, and ensures improvement of delivery efficiency.

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Abstract

The invention discloses a control method of a calling system, the calling system, a control system and a storage medium, and relates to the technical field of robot calling, and the method comprises the steps: determining a target communication link correspondingly affected by a communication fault when the communication fault occurs; when the target communication link is a network, sending the information of the communication fault to the first telephone through the telephone line; when the target communication link is a telephone line, the information of the communication fault is sent to the server through the network; and when the target communication link is a network and a telephone line, locally sending a voice prompt and / or a text prompt based on the calling system so as to send communication fault information to the outside. The fault problem of the calling system can be found in time, and the success rate of the robot delivery task is improved.
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