Customer resource distribution control method and device, equipment and storage medium

Abstract

The embodiment of the invention relates to the technical field of customer resource management, and discloses a customer resource distribution control method, device and equipment and a storage medium, and the method comprises the steps: when a distribution instruction of a target customer resource is received, the target customer resource comprises business resources of a plurality of target customers, and the business resources of the plurality of target customers are distributed based on the reserved information of each target customer; determining candidate business personnel meeting a preset matching condition; according to the current individual weight of each candidate service person, sequentially distributing the service resources of each target customer to each candidate service person; wherein after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and the business target quantity information of each candidate business personnel. By applying the technical scheme of the invention, customer resources can be reasonably allocated to business personnel, and the customer conversion rate and the enterprise management efficiency are improved.

Description

Technical Field

[0001] The embodiments of the present application relate to the technical field of customer resource management, and in particular to a customer resource distribution control method, apparatus, device, and computer-readable storage medium. Background Art

[0002] Due to the popularity of Internet applications and the rise of major ToC (To Consumer) platforms, marketing channels and customer acquisition methods have become increasingly diverse. In order to increase customer conversion rates, companies need to reasonably allocate customer resources obtained from various channels.

[0003] Traditional CRM (Customer Relationship Management System) uses an equal distribution algorithm to allocate customer resources to various business personnel. However, customer resources obtained through various channels are not suitable for allocation to all business personnel, and not all business personnel can undertake the allocated customer resources at any time. Therefore, the existing customer resource allocation method cannot reasonably allocate customer resources, which leads to low customer conversion rate and low enterprise management efficiency. Summary of the invention

[0004] In view of the above problems, the embodiments of the present application provide a customer resource distribution control method, device, equipment and computer-readable storage medium for reasonably allocating customer resources to business personnel, improving customer conversion rate and enterprise management efficiency.

[0005] According to one aspect of an embodiment of the present application, a method for controlling distribution of client resources is provided, the method comprising:

[0006] When receiving a distribution instruction of target customer resources, the target customer resources include several target customer business resources, and based on the information left by each target customer, determining candidate business personnel meeting the preset matching conditions;

[0007] According to the current personal weight of each candidate business personnel, the business resources of each target customer are distributed to each candidate business personnel in turn; wherein, after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and business target quantity information of each candidate business personnel.

[0008] Specifically, the present application utilizes preset matching conditions to determine candidate business personnel for customer resources acquired through various channels, and controls the number of customer resources acquired by each candidate business personnel and the order in which customer resources are acquired based on the business time information and business target quantity information of the candidate business personnel, thereby achieving a more reasonable allocation of customer resources and improving customer conversion rate and enterprise management efficiency.

[0009] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0010] Acquire the initial retention information of each target customer, standardize the data format of the initial retention information of each target customer, and obtain the retention information of each target customer;

[0011] According to the information left by each target customer, preset matching conditions are set.

[0012] Specifically, the present application parses and converts customer retention information from different source channels into unified, standardized data, manages and maintains customer resource data in a unified manner, and improves enterprise management efficiency.

[0013] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0014] receiving initial business time information and initial business target quantity information of each candidate business personnel submitted by a target user; the target user is a management personnel;

[0015] Notify each candidate business personnel to confirm or adjust their initial business time information and initial business target quantity information;

[0016] The confirmed initial business time information is used as the business time information of the corresponding candidate business personnel; the confirmed initial business target quantity information is used as the business target quantity information of the corresponding candidate business personnel;

[0017] Alternatively, notify the management personnel to confirm or make secondary adjustments to the adjusted initial business time information and initial business target quantity information.

[0018] Specifically, the manager creates and sets the business objectives of the business personnel, including the business time and the business objective quantity. The business personnel confirm the business objectives set by the manager, including directly confirming the business objectives set by the manager, and confirming the business objectives after adjusting the business objectives set by the manager. Based on the confirmed business objective information, the customer resource distribution of the business personnel is controlled to improve the management efficiency of the enterprise.

[0019] In an optional manner, based on the information left by each target customer, determining candidate business personnel who meet the preset matching conditions includes:

[0020] All business personnel are screened according to the preset matching conditions, and business personnel who meet the preset matching conditions and whose current business target quantity is not zero are selected as candidate business personnel.

[0021] Specifically, this application matches the customer's retained information to obtain a list of business personnel who have established business goals, confirmed business goals and can undertake current customers as candidate business personnel, and specifically screens out suitable business personnel to connect with customer resources, effectively improving customer conversion rate.

[0022] In an optional manner, the business time information includes: the total number of days in the business time period, the start date of the business time period, and the end date of the business time period;

[0023] The personal weight is obtained by multiplying the ratio of the total number of days to the number of days from the start date to the current date by the number of business targets and dividing by a preset number; wherein the preset number is calculated based on the number of existing customer resources.

[0024] Specifically, the present application provides a method of calculating personal weights based on different business time information and business target quantity information, thereby controlling the number of customer resources acquired by each candidate business personnel and the order in which customer resources are acquired based on the business time information and business target quantity information of the candidate business personnel, thereby achieving a more reasonable allocation of customer resources and improving customer conversion rate and enterprise management efficiency.

[0025] In an optional manner, the business resources of each target customer are distributed to each candidate business personnel in turn according to the current personal weight of each candidate business personnel, including:

[0026] Distribute the business resources of each target customer to the candidate business personnel with the highest personal weight in turn;

[0027] Each time, at least one target customer's business resources are distributed to the candidate business personnel with the highest personal weight. After each distribution operation, the number of existing customer resources of the candidate business personnel with the highest current personal weight is accumulated, and the personal weight of each candidate business personnel is updated, so that the next distribution operation can be performed based on the updated personal weight of each candidate business personnel.

[0028] Specifically, the present application controls the number of customer resources acquired by each candidate business personnel based on the business time information and business target quantity information of the candidate business personnel; after each round of distribution operation, the business personnel's business target quantity information will change, and the next round of distribution will continue after updating the personal weights, thereby controlling the order in which each candidate business personnel acquires customer resources, achieving a more reasonable allocation of customer resources, and improving customer conversion rate and enterprise management efficiency.

[0029] In an optional manner, based on the personal weight of each candidate business personnel, the business resources of each target customer are distributed to each candidate business personnel in turn, and after each distribution operation, the personal weight of each candidate business personnel is updated, and the method further includes:

[0030] Notify each of the candidate business personnel to confirm or adjust the distributed business resources of the target customers.

[0031] Specifically, the business personnel can directly confirm the business resources of the distributed target customers, or confirm the business resources after adjusting the business resources of the distributed target customers. The next business personnel's customer resource distribution control is carried out based on the confirmed business resources to improve the management efficiency of the enterprise.

[0032] According to another aspect of an embodiment of the present application, there is provided a client resource distribution control device, including: a matching module and a distribution module;

[0033] A matching module, for, upon receiving a distribution instruction of target customer resources, the target customer resources include several target customer business resources, and determining candidate business personnel meeting preset matching conditions based on the information of each target customer;

[0034] The distribution module is used to distribute the business resources of each target customer to each candidate business personnel in turn according to the current personal weight of each candidate business personnel; wherein, after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and business target quantity information of each candidate business personnel.

[0035] The device of the present application targets customer resources acquired through various channels, and the matching module utilizes preset matching conditions to determine candidate business personnel. The distribution module controls the number of customer resources acquired by each candidate business personnel and the order in which customer resources are acquired based on the business time information and business target quantity information of the candidate business personnel, thereby achieving a more reasonable allocation of customer resources and improving customer conversion rate and enterprise management efficiency.

[0036] According to another aspect of an embodiment of the present application, there is provided a client resource distribution control device, comprising: a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface communicate with each other via the communication bus;

[0037] The memory is used to store at least one executable instruction, and the executable instruction enables the processor to execute the operation of the client resource distribution control method described in the content of the present invention.

[0038] According to another aspect of the embodiments of the present application, a computer-readable storage medium is provided, wherein the storage medium stores at least one executable instruction, wherein the executable instruction enables a client resource distribution control device / apparatus to perform the operations of the client resource distribution control method as described in the present invention.

[0039] The embodiment of the present application analyzes and converts customer retention information from different source channels into unified and standardized data, manages and maintains customer resource data in a unified manner, and improves enterprise management efficiency. The embodiment of the present application uses preset matching conditions to determine candidate business personnel for customer resources obtained from various channels, and controls the number of customer resources obtained by each candidate business personnel and the order in which customer resources are obtained based on the business time information and business target quantity information of the candidate business personnel, thereby achieving a more reasonable allocation of customer resources and improving customer conversion rate and enterprise management efficiency.

[0040] The above description is only an overview of the technical solution of the embodiment of the present application. In order to more clearly understand the technical means of the embodiment of the present application, it can be implemented in accordance with the contents of the specification. In order to make the above and other purposes, features and advantages of the embodiment of the present application more obvious and easy to understand, the specific implementation methods of the present application are listed below. BRIEF DESCRIPTION OF THE DRAWINGS

[0041] The accompanying drawings are only used to illustrate the embodiments and are not to be considered as limiting the present application. In addition, the same reference symbols are used to represent the same components throughout the accompanying drawings. In the accompanying drawings:

[0042] Figure 1 A schematic diagram showing a flow chart of an embodiment of a method for controlling the distribution of client resources provided by the present application;

[0043] Figure 2 A schematic diagram showing the process of creating and confirming a business target in an embodiment of the method for controlling the distribution of customer resources provided by the present application;

[0044] Figure 3 A schematic diagram showing a user interface for an administrator to set and manage business objectives of each business personnel in an embodiment of a customer resource distribution control method provided by the present application;

[0045] Figure 4 A schematic diagram showing a flow chart of data analysis, processing and conversion of retention information in an embodiment of a method for controlling customer resource distribution provided by the present application;

[0046] Figure 5 A schematic diagram showing the workflow of a business system of an embodiment of a method for controlling the distribution of customer resources provided by the present application;

[0047] Figure 6A flow chart showing another embodiment of the method for controlling the distribution of client resources provided by the present application is shown;

[0048] Figure 7 A schematic diagram showing a specific process flow of client resource distribution according to another embodiment of the client resource distribution control method provided by the present application is shown;

[0049] Figure 8 A schematic diagram showing the structure of an embodiment of a client resource distribution control device provided by the present application;

[0050] Fig. 9 A structural schematic diagram of an embodiment of a client resource distribution control device provided by the present application is shown. DETAILED DESCRIPTION

[0051] The exemplary embodiments of the present application will be described in more detail below with reference to the accompanying drawings. Although the exemplary embodiments of the present application are shown in the drawings, it should be understood that the present application can be implemented in various forms and should not be limited by the embodiments set forth herein.

[0052] Figure 1 The flowchart of an embodiment of the client resource distribution control method provided by the present application is shown, and the method is executed by a client resource distribution control device. Figure 1 As shown, the method comprises the following steps:

[0053] Step 110: When a distribution instruction of target customer resources is received, the target customer resources include several target customer business resources, and based on the information left by each of the target customers, candidate business personnel meeting the preset matching conditions are determined.

[0054] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0055] receiving initial business time information and initial business target quantity information of each candidate business personnel submitted by a target user; the target user is a management personnel;

[0056] Notify each candidate business personnel to confirm or adjust their initial business time information and initial business target quantity information;

[0057] The confirmed initial business time information is used as the business time information of the corresponding candidate business personnel; the confirmed initial business target quantity information is used as the business target quantity information of the corresponding candidate business personnel;

[0058] Alternatively, notify the management personnel to confirm or make secondary adjustments to the adjusted initial business time information and initial business target quantity information.

[0059] In some embodiments of the present application, Figure 2 As shown, the users in the business system include managers and business personnel. Managers formulate the initial business goals of each business personnel, including: initial business time information and initial business goal quantity information. Managers set and manage the initial business goals of each business personnel through the UI (user interface), and submit the business goals of each business personnel to the business system for management and preservation. When the business system receives the initial business goals submitted by the managers, it notifies the corresponding business personnel through the notification component to confirm or adjust. Each business personnel views their own initial business goals through the UI, confirms or adjusts the initial business goals, and submits the confirmed initial business goals to the business system for preservation.

[0060] In some embodiments of the present application, after receiving the confirmed initial business target, the business system uses the confirmed initial business time information as the business time information of the corresponding candidate business personnel; and uses the confirmed initial business target quantity information as the business target quantity information of the corresponding candidate business personnel.

[0061] In some embodiments of the present application, after the business system receives the adjusted initial business goal, it sends the adjusted initial business goal to the management personnel for confirmation or secondary adjustment through the notification component.

[0062] The business time information confirmed by the manager is used as the business time information of the corresponding candidate business personnel; the business target quantity information confirmed by the manager is used as the business target quantity information of the corresponding candidate business personnel.

[0063] Alternatively, after the manager makes a second adjustment to the adjusted initial business goal through the UI, the business time information and business goal quantity information after the second adjustment are submitted to the business system as the initial business goal for storage, so that when the business system receives the initial business goal submitted by the manager, it will notify the corresponding business personnel again through the notification component for confirmation or adjustment.

[0064] For example, a user interface diagram for a manager to set and manage the business objectives of each business person is shown in FIG. Figure 3 As shown, the user interface includes business personnel information and business target information. The set business personnel information includes: employee name, employee position and employee department; the set business target information includes: business time information of target 1 and target 2 and business target quantity information of target 1 and target 2. Among them, the business time information includes the start date and the end date, and the business target quantity information is the target number of customer resources.

[0065] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0066] Acquire the initial retention information of each target customer, standardize the data format of the initial retention information of each target customer, and obtain the retention information of each target customer;

[0067] According to the information left by each target customer, preset matching conditions are set.

[0068] In some embodiments of the present application, business resources of different target customers enter the business system through the same or different channels, and the data converter in the business system is used to parse, process and convert the initial retention information of different target customers, convert the initial retention information of the target customers into standardized data, and obtain the retention information of each target customer.

[0069] For example, Figure 4 As shown, the business system receives the initial information of customer A from channels X, Y and Z respectively. The initial information includes the field description, field name and field value of customer A's information (name, mobile phone number, gender and city), and the field names of the initial information of customer A from the three channels are different. For example, the field name of "customer name" defined by the business system is "customerName", while the field name of "customer name" in the initial information provided by channel X is "user_name", and the field name of "customer name" in the initial information provided by channel Y is "name"; the field name of "customer gender" data defined by the business system is "gender", the field name of the data provided by channel X for male is "m", and the field name of the data provided by channel X for female is "w", while the field name of the data provided by channel Y for male is "0", and the field name of the data provided by channel Y for female is "1". The business system converts the initial information of customer A from the three channels into information with the same field description and the same field name through the data converter, and obtains the information of customer A. The business system uses a data converter to convert the initial retention information of target customers from different channels into the same field description and the same field name. Different target customers correspond to their own field values, and the retention information of each target customer is obtained.

[0070] In an optional manner, based on the information left by each target customer, determining candidate business personnel who meet the preset matching conditions includes:

[0071] All business personnel are screened according to the preset matching conditions, and business personnel who meet the preset matching conditions and whose current business target quantity is not zero are selected as candidate business personnel.

[0072] In some embodiments of the present application, the present application matches the customer's information to obtain a list of business personnel who have established business goals, confirmed business goals and can undertake the current customer as candidate business personnel.

[0073] For example, according to the city information (city D) in the customer's information, the preset matching condition is set as: the city where the business person is located is city D; or according to the activity information (auto show activity E) in the customer's information, the preset matching condition is set as: the activity information in which the business person participated includes auto show activity E. The business persons who meet the preset matching conditions are screened out, and the business target information of the screened out business persons is obtained, and the business target information includes the confirmed business time information and the business target quantity information. The corresponding business target quantity is obtained according to the current date, and the business persons whose business target quantity is not zero are regarded as candidate business persons.

[0074] Step 120: Distribute the business resources of each target customer to each candidate business personnel in turn according to the current personal weight of each candidate business personnel; wherein, after each distribution operation, update the personal weight of each candidate business personnel according to the current business time information and business target quantity information of each candidate business personnel.

[0075] In an optional manner, the business time information includes: the total number of days in the business time period, the start date of the business time period, and the end date of the business time period;

[0076] The personal weight is obtained by multiplying the ratio of the total number of days to the number of days from the start date to the current date by the number of business targets and dividing by a preset number; wherein the preset number is calculated based on the number of existing customer resources.

[0077] In some embodiments of the present application, the manager sets and manages the business goals of each business person in the user interface of the business system. The business time information includes the start date and the end date, and the business goal quantity information is the target number of customer resources N. The number of existing customer resources M of the business person in the business system is obtained, and the number of days from the start date to the end date is taken as the total number of days T1 of the business time period, and the number of days T2 from the start date to the current date is calculated, and the preset number is the number of existing customer resources plus 1.

[0078] The expression of personal weight K is:

[0079] M is less than N.

[0080] In an optional manner, the business resources of each target customer are distributed to each candidate business personnel in turn according to the current personal weight of each candidate business personnel, including:

[0081] Distribute the business resources of each target customer to the candidate business personnel with the highest personal weight in turn;

[0082] Each time, at least one target customer's business resources are distributed to the candidate business personnel with the highest personal weight. After each distribution operation, the number of existing customer resources of the candidate business personnel with the highest current personal weight is accumulated, and the personal weight of each candidate business personnel is updated, so that the next distribution operation can be performed based on the updated personal weight of each candidate business personnel.

[0083] Specifically, the number of existing customer resources of the business personnel recorded in the business system, after each distribution of target customer business resources to the candidate business personnel with the highest current personal weight, is used to accumulate the number of existing customer resources of the candidate business personnel with the highest personal weight in the current round according to the number of distributed target customer business resources, and update their personal weights. For example, if L target customer business resources are distributed each time. In a certain round, the personal weight of the candidate business personnel with the highest current personal weight is K1, then after the business resources of L target customers are distributed to the candidate business personnel, his personal weight is updated to K2.

[0084] in,

[0085] (M1+L) is less than N.

[0086] In an optional manner, based on the personal weight of each candidate business personnel, the business resources of each target customer are distributed to each candidate business personnel in turn, and after each distribution operation, the personal weight of each candidate business personnel is updated, and the method further includes:

[0087] Notify each of the candidate business personnel to confirm or adjust the distributed business resources of the target customers.

[0088] In some embodiments of the present application, Figure 5 As shown, the business system includes: a data converter, a resource matcher, a customer resource distributor and a notification component. The customer resource distribution control device controls the business system to work. The business system obtains the initial retention information of each target customer, uses the data converter to standardize the data format of the initial retention information of each target customer, converts the initial retention information into unified standardized data, and obtains the retention information of each target customer.

[0089] The business system uses a resource matcher to screen all business personnel according to preset matching conditions, and selects business personnel who meet the preset matching conditions and whose current business target quantity is not zero as candidate business personnel.

[0090] The business system utilizes a customer resource distributor to distribute the business resources of each target customer to each candidate business personnel in turn according to the current personal weight of each candidate business personnel; wherein, after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and business target quantity information of each candidate business personnel.

[0091] The business system uses the notification component to notify each of the candidate business personnel to confirm or adjust the distributed business resources of the target customers.

[0092] The customer resource distribution control method of the embodiment of the present application analyzes and converts customer retention information from different source channels into unified and standardized data, manages and maintains customer resource data in a unified manner, and improves enterprise management efficiency. The embodiment of the present application uses preset matching conditions to determine candidate business personnel for customer resources obtained from various channels, and controls the number of customer resources obtained by each candidate business personnel and the order in which customer resources are obtained based on the business time information and business target quantity information of the candidate business personnel, thereby achieving a more reasonable allocation of customer resources and improving customer conversion rate and enterprise management efficiency.

[0093] Figure 6 FIG. 1 is a flow chart showing another embodiment of the client resource distribution control method provided by the present application, wherein the method is executed by a client resource distribution control device. Figure 6 As shown, the method comprises the following steps:

[0094] Step 210: When a distribution instruction of target customer resources is received, the target customer resources include several target customer business resources, and based on the information left by each of the target customers, candidate business personnel meeting the preset matching conditions are determined.

[0095] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0096] receiving initial business time information and initial business target quantity information of each candidate business personnel submitted by a target user; the target user is a management personnel;

[0097] Notify each candidate business personnel to confirm or adjust their initial business time information and initial business target quantity information;

[0098] The confirmed initial business time information is used as the business time information of the corresponding candidate business personnel; the confirmed initial business target quantity information is used as the business target quantity information of the corresponding candidate business personnel;

[0099] Alternatively, notify the management personnel to confirm or make secondary adjustments to the adjusted initial business time information and initial business target quantity information.

[0100] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0101] Acquire the initial retention information of each target customer, standardize the data format of the initial retention information of each target customer, and obtain the retention information of each target customer;

[0102] According to the information left by each target customer, preset matching conditions are set.

[0103] In an optional manner, based on the information left by each target customer, determining candidate business personnel who meet the preset matching conditions includes:

[0104] All business personnel are screened according to the preset matching conditions, and business personnel who meet the preset matching conditions and whose current business target quantity is not zero are selected as candidate business personnel.

[0105] Step 220: Distribute the business resources of each of the target customers to the candidate business personnel with the highest personal weight in turn; distribute the business resources of one target customer to the candidate business personnel with the highest personal weight each time, and after each distribution operation, accumulate the number of existing customer resources of the candidate business personnel with the highest personal weight at present, and update the personal weight of each of the candidate business personnel, so as to perform the next distribution operation according to the updated personal weight of each of the candidate business personnel.

[0106] In an optional manner, the business time information includes: the total number of days in the business time period, the start date of the business time period, and the end date of the business time period;

[0107] The personal weight is obtained by multiplying the ratio of the total number of days to the number of days from the start date to the current date by the number of business targets and dividing by a preset number; wherein the preset number is calculated based on the number of existing customer resources.

[0108] For example, the current date is October 12, 2024, and the business system obtains the information of 100 customers, among which customers Zhang San, Li Si and Wang Wu are the top three, and business personnel ad is matched as a candidate business personnel. The business goals confirmed by the management personnel and business personnel ad are shown in the following table:

[0109]

[0110] like Figure 7As shown in the figure, the business system distributes the business resources of customers Zhang San, Li Si and Wang Wu to business personnel a, b, c and d in turn, specifically:

[0111] Calculate the first person weight of business personnel a, b, c and d respectively, and the expression of personal weight K is:

[0112] M is less than N.

[0113] Where N is the target number of customer resources, M is the number of existing customer resources, T1 is the number of days from the start date to the end date, and T2 is the number of days from the start date to the current date.

[0114] Business People Members A, B, C and D The first person weights are shown in the following table:

[0115] Business Personnel Name First person weight Business Personnel (20 / (12-1))×100 / (0+1)＝181.8181 Business Personnel (20 / (12-1))×110 / (0+1)＝199.9999 Business Personnelc (15 / (12-5))×100 / (0+1)＝214.2857 Business Personnel (20 / (12-1))×100 / (1+1)＝90.9090

[0116] Distribute Zhang San's business resources to the candidate business personnel with the highest personal weight, namely business personnel C. The number of existing customer resources of business personnel C is increased by 1, and the total is 1. Update the personal weights of business personnel a, b, c and d, and get the second personal weight as shown in the following table:

[0117] Business Personnel Name Second person weight Business Personnel (20 / (12-1))×100 / (0+1)＝181.8181 Business Personnel (20 / (12-1))×110 / (0+1)＝199.9999 Business Personnelc (15 / (12-5))×100 / (1+1)＝107.1428 Business Personnel (20 / (12-1))×100 / (1+1)＝90.9090

[0118] Distribute Li Si's business resources to the candidate business person with the highest personal weight, that is, business person B. The number of existing customer resources of business person B is increased by 1, and the total is 1. Update the personal weights of business persons a, b, c and d, and get the weight of the third person as shown in the following table:

[0119]

[0120]

[0121] Distribute Wang Wu's business resources to the candidate business personnel with the highest personal weight, that is, business personnel A. The number of existing customer resources of business personnel A is increased by 1, and the total is 1.

[0122] By analogy, after distributing the business resources of 100 customers to business personnel a, b, c and d, the number of business resources obtained by business personnel a, b, c and d is shown in the following table:

[0123] Business Personnel Name The number of business resources obtained Business Personnel 23 Business Personnel 26 Business Personnelc 28 Business Personnel 23

[0124] The embodiment of the present application uses preset matching conditions to determine candidate business personnel a, b, c and d for the customer resources obtained from various channels. Among them, business personnel c with a shorter business time period and business personnel b with a higher number of business targets will be allocated more customer resources, which controls the number and order of distribution of customer resources according to different business time and business target numbers, realizes more reasonable customer resource allocation, and improves customer conversion rate and enterprise management efficiency.

[0125] Figure 8 The schematic diagram of the structure of an embodiment of the client resource distribution control device provided by the present application is shown. Figure 8 As shown, the device 300 includes: a matching module 310 and a distribution module 320 .

[0126] The matching module 310 is used to determine candidate business personnel meeting preset matching conditions based on the information left by each of the target customers when receiving a distribution instruction of target customer resources, wherein the target customer resources include business resources of several target customers;

[0127] The distribution module 320 is used to distribute the business resources of each target customer to each candidate business personnel in turn according to the current personal weight of each candidate business personnel; wherein, after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and business target quantity information of each candidate business personnel.

[0128] In an optional manner, the device 300 further includes: a data processing module;

[0129] A data processing module is used to obtain the initial retention information of each target customer, standardize the data format of the initial retention information of each target customer, and obtain the retention information of each target customer;

[0130] According to the information left by each target customer, preset matching conditions are set.

[0131] In an optional manner, the apparatus 300 further includes: a configuration module;

[0132] A configuration module, used to obtain initial business time information and initial business target quantity information of each candidate business personnel submitted by a target user; the target user is a management personnel;

[0133] Notify each candidate business personnel to confirm their initial business time information and initial business target quantity information;

[0134] The confirmed initial business time information is used as the business time information of the corresponding candidate business personnel; the confirmed initial business target quantity information is used as the business target quantity information of the corresponding candidate business personnel.

[0135] The matching module 310 includes: a matching unit;

[0136] The matching unit is used to screen all business personnel according to preset matching conditions, and select business personnel who meet the preset matching conditions and whose current business target quantity is not zero as candidate business personnel.

[0137] In an optional manner, the business time information includes: the total number of days in the business time period, the start date of the business time period, and the end date of the business time period;

[0138] The personal weight is obtained by multiplying the ratio of the total number of days to the number of days from the start date to the current date by the number of business targets and dividing by a preset number; wherein the preset number is calculated based on the number of existing customer resources.

[0139] The distribution module 320 includes a distribution unit;

[0140] The distribution unit is used to distribute the business resources of each target customer to the candidate business personnel with the highest personal weight in turn; at least one target customer's business resource is distributed to the candidate business personnel with the highest personal weight each time, and after each distribution operation, the number of existing customer resources of the candidate business personnel with the highest personal weight is accumulated, and the personal weight of each candidate business personnel is updated, so as to perform the next distribution operation according to the updated personal weight of each candidate business personnel.

[0141] In an optional manner, the device 300 further includes: a confirmation module;

[0142] The confirmation module is used to notify each candidate business personnel to confirm or adjust the distributed business resources of the target customers.

[0143] The customer resource distribution control device of the present application utilizes preset matching conditions to determine candidate business personnel for customer resources acquired from various channels, and controls the number of customer resources acquired by each candidate business personnel and the order in which customer resources are acquired based on the business time information and business target quantity information of the candidate business personnel, thereby achieving a more reasonable allocation of customer resources and improving customer conversion rate and enterprise management efficiency.

[0144] Fig. 9 A schematic diagram of the structure of an embodiment of a client resource distribution control device provided by the present application is shown. The specific embodiment of the present application does not limit the specific implementation of the client resource distribution control device.

[0145] like Fig. 9 As shown, the client resource distribution control device may include: a processor (processor) 402 , a communication interface (Communications Interface) 404 , a memory (memory) 406 , and a communication bus 408 .

[0146] The processor 402, the communication interface 404, and the memory 406 communicate with each other via the communication bus 408. The communication interface 404 is used to communicate with other devices such as a client or other server network elements. The processor 402 is used to execute the program 410, which can specifically execute the relevant steps in the above-mentioned embodiment of the method for controlling the distribution of client resources.

[0147] Specifically, the program 410 may include program code including computer executable instructions.

[0148] The processor 402 may be a central processing unit (CPU), or an application-specific integrated circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of the present application. The one or more processors included in the client resource distribution control device may be processors of the same type, such as one or more CPUs; or may be processors of different types, such as one or more CPUs and one or more ASICs.

[0149] The memory 406 is used to store the program 410. The memory 406 may include a high-speed RAM memory, and may also include a non-volatile memory (non-volatile memory), such as at least one disk memory.

[0150] Program 410 can be specifically called by processor 402 to enable the client resource distribution control device to perform the following operations:

[0151] When receiving a distribution instruction of target customer resources, the target customer resources include several target customer business resources, and based on the information left by each target customer, determining candidate business personnel meeting the preset matching conditions;

[0152] According to the current personal weight of each candidate business personnel, the business resources of each target customer are distributed to each candidate business personnel in turn; wherein, after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and business target quantity information of each candidate business personnel.

[0153] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0154] Acquire the initial retention information of each target customer, standardize the data format of the initial retention information of each target customer, and obtain the retention information of each target customer;

[0155] According to the information left by each target customer, preset matching conditions are set.

[0156] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0157] Acquiring initial business time information and initial business target quantity information of each candidate business personnel submitted by a target user; the target user is a management personnel;

[0158] Notify each candidate business personnel to confirm their initial business time information and initial business target quantity information;

[0159] The confirmed initial business time information is used as the business time information of the corresponding candidate business personnel; the confirmed initial business target quantity information is used as the business target quantity information of the corresponding candidate business personnel.

[0160] In an optional manner, based on the information left by each target customer, determining candidate business personnel who meet the preset matching conditions includes:

[0161] All business personnel are screened according to the preset matching conditions, and business personnel who meet the preset matching conditions and whose current business target quantity is not zero are selected as candidate business personnel.

[0162] In an optional manner, the business time information includes: the total number of days in the business time period, the start date of the business time period, and the end date of the business time period;

[0163] The personal weight is obtained by multiplying the ratio of the total number of days to the number of days from the start date to the current date by the number of business targets and dividing by a preset number; wherein the preset number is calculated based on the number of existing customer resources.

[0164] In an optional manner, the business resources of each target customer are distributed to each candidate business personnel in turn according to the current personal weight of each candidate business personnel, including:

[0165] Distribute the business resources of each target customer to the candidate business personnel with the highest personal weight in turn;

[0166] Each time, at least one target customer's business resources are distributed to the candidate business personnel with the highest personal weight. After each distribution operation, the number of existing customer resources of the candidate business personnel with the highest current personal weight is accumulated, and the personal weight of each candidate business personnel is updated, so that the next distribution operation can be performed based on the updated personal weight of each candidate business personnel.

[0167] In an optional manner, based on the personal weight of each candidate business personnel, the business resources of each target customer are distributed to each candidate business personnel in turn, and after each distribution operation, the personal weight of each candidate business personnel is updated, and the method further includes:

[0168] Notify each of the candidate business personnel to confirm or adjust the distributed business resources of the target customers.

[0169] The customer resource distribution control device of the present application uses preset matching conditions to determine candidate business personnel for customer resources acquired from various channels, and controls the number of customer resources acquired by each candidate business personnel and the order in which customer resources are acquired based on the business time information and business target quantity information of the candidate business personnel, thereby achieving a more reasonable allocation of customer resources and improving customer conversion rate and enterprise management efficiency.

[0170] An embodiment of the present application provides a computer-readable storage medium, which stores at least one executable instruction. When the executable instruction is executed on a client resource distribution control device / apparatus, the client resource distribution control device / apparatus executes the client resource distribution control method in any of the above method embodiments.

[0171] The executable instructions may be specifically used to enable the client resource distribution control device / apparatus to perform the following operations:

[0172] When receiving a distribution instruction of target customer resources, the target customer resources include several target customer business resources, and based on the information left by each target customer, determining candidate business personnel meeting the preset matching conditions;

[0173] According to the current personal weight of each candidate business personnel, the business resources of each target customer are distributed to each candidate business personnel in turn; wherein, after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and business target quantity information of each candidate business personnel.

[0174] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0175] Acquire the initial retention information of each target customer, standardize the data format of the initial retention information of each target customer, and obtain the retention information of each target customer;

[0176] According to the information left by each target customer, preset matching conditions are set.

[0177] In an optional manner, before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes:

[0178] Acquiring initial business time information and initial business target quantity information of each candidate business personnel submitted by a target user; the target user is a management personnel;

[0179] Notify each candidate business personnel to confirm their initial business time information and initial business target quantity information;

[0180] The confirmed initial business time information is used as the business time information of the corresponding candidate business personnel; the confirmed initial business target quantity information is used as the business target quantity information of the corresponding candidate business personnel.

[0181] In an optional manner, based on the information left by each target customer, determining candidate business personnel who meet the preset matching conditions includes:

[0182] All business personnel are screened according to the preset matching conditions, and business personnel who meet the preset matching conditions and whose current business target quantity is not zero are selected as candidate business personnel.

[0183] In an optional manner, the business time information includes: the total number of days in the business time period, the start date of the business time period, and the end date of the business time period;

[0184] The personal weight is obtained by multiplying the ratio of the total number of days to the number of days from the start date to the current date by the number of business targets and dividing by a preset number; wherein the preset number is calculated based on the number of existing customer resources.

[0185] In an optional manner, the business resources of each target customer are distributed to each candidate business personnel in turn according to the current personal weight of each candidate business personnel, including:

[0186] Distribute the business resources of each target customer to the candidate business personnel with the highest personal weight in turn;

[0187] Each time, at least one target customer's business resources are distributed to the candidate business personnel with the highest personal weight. After each distribution operation, the number of existing customer resources of the candidate business personnel with the highest current personal weight is accumulated, and the personal weight of each candidate business personnel is updated, so that the next distribution operation can be performed based on the updated personal weight of each candidate business personnel.

[0188] In an optional manner, based on the personal weight of each candidate business personnel, the business resources of each target customer are distributed to each candidate business personnel in turn, and after each distribution operation, the personal weight of each candidate business personnel is updated, and the method further includes:

[0189] Notify each of the candidate business personnel to confirm or adjust the distributed business resources of the target customers.

[0190] The algorithms or displays provided herein are not inherently related to any particular computer, virtual system or other device. In addition, the embodiments of the present application are not directed to any particular programming language.

[0191] In the specification provided herein, a large number of specific details are described. However, it is understood that the embodiments of the present application can be practiced without these specific details. Similarly, in order to simplify the application and help understand one or more of the various inventive aspects, in the above description of the exemplary embodiments of the present application, the various features of the embodiments of the present application are sometimes grouped together into a single embodiment, figure, or description thereof. Wherein, the claims that follow the specific embodiment are thus clearly incorporated into the specific embodiment, wherein each claim itself is used as a separate embodiment of the application.

[0192] Those skilled in the art will appreciate that the modules in the devices in the embodiments may be adaptively changed and arranged in one or more devices different from the embodiments. The modules or units or components in the embodiments may be combined into one module or unit or component, and further may be divided into a plurality of submodules or subunits or subcomponents. Except that at least some of such features and / or processes or units are mutually exclusive.

[0193] It should be noted that the above embodiments illustrate the present application rather than limit the present application, and that those skilled in the art may design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference symbol between brackets shall not be constructed as a limitation on the claims. The word "comprising" does not exclude the presence of elements or steps not listed in the claims. The word "one" or "an" preceding an element does not exclude the presence of multiple such elements. The present application may be implemented by means of hardware including several different elements and by means of a suitably programmed computer. In a unit claim that lists several devices, several of these devices may be embodied by the same hardware item. The use of the words first, second, and third, etc. does not indicate any order. These words may be interpreted as names. The steps in the above embodiments, unless otherwise specified, should not be understood as limitations on the order of execution.

Claims

1. A method for controlling the distribution of client resources, characterized in that: The method comprises: When receiving a distribution instruction of target customer resources, the target customer resources include several target customer business resources, and based on the information left by each target customer, determining candidate business personnel meeting the preset matching conditions; According to the current personal weight of each candidate business personnel, the business resources of each target customer are distributed to each candidate business personnel in turn; wherein, after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and business target quantity information of each candidate business personnel.

2. The method for controlling the distribution of client resources according to claim 1, characterized in that: Before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes: Acquire the initial retention information of each target customer, standardize the data format of the initial retention information of each target customer, and obtain the retention information of each target customer; According to the information left by each target customer, preset matching conditions are set.

3. The method for controlling the distribution of client resources according to claim 1, characterized in that: Before determining the candidate business personnel meeting the preset matching conditions based on the information left by each target customer, the method further includes: receiving initial business time information and initial business target quantity information of each candidate business personnel submitted by a target user; the target user is a management personnel; Notify each candidate business personnel to confirm or adjust their initial business time information and initial business target quantity information; The confirmed initial business time information is used as the business time information of the corresponding candidate business personnel; the confirmed initial business target quantity information is used as the business target quantity information of the corresponding candidate business personnel; Alternatively, notify the management personnel to confirm or make secondary adjustments to the adjusted initial business time information and initial business target quantity information.

4. The method for controlling the distribution of client resources according to any one of claims 1 to 3, characterized in that: Based on the information left by each target customer, candidate business personnel meeting the preset matching conditions are determined, including: All business personnel are screened according to the preset matching conditions, and business personnel who meet the preset matching conditions and whose current business target quantity is not zero are selected as candidate business personnel.

5. The method for controlling the distribution of client resources according to claim 1, characterized in that: The business time information includes: the total number of days of the business time period, the start date of the business time period and the end date of the business time period; The personal weight is obtained by multiplying the ratio of the total number of days to the number of days from the start date to the current date by the number of business targets and dividing by a preset number; wherein the preset number is calculated based on the number of existing customer resources.

6. The method for controlling the distribution of client resources according to claim 5, characterized in that: Distributing the business resources of each target customer to each candidate business personnel in turn according to the current personal weight of each candidate business personnel includes: Distribute the business resources of each target customer to the candidate business personnel with the highest personal weight in turn; Each time, at least one target customer's business resources are distributed to the candidate business personnel with the highest personal weight. After each distribution operation, the number of existing customer resources of the candidate business personnel with the highest current personal weight is accumulated, and the personal weight of each candidate business personnel is updated, so that the next distribution operation can be performed based on the updated personal weight of each candidate business personnel.

7. The method for controlling the distribution of client resources according to claim 1, characterized in that: Based on the individual weights of the candidate business personnel, the business resources of the target customers are distributed to the candidate business personnel in turn, and after each distribution operation, the individual weights of the candidate business personnel are updated, and the method further includes: Notify each of the candidate business personnel to confirm or adjust the distributed business resources of the target customers.

8. A client resource distribution control device, characterized in that: The device comprises: a matching module and a distribution module; A matching module, for, upon receiving a distribution instruction of target customer resources, the target customer resources include several target customer business resources, and determining candidate business personnel meeting preset matching conditions based on the information of each target customer; The distribution module is used to distribute the business resources of each target customer to each candidate business personnel in turn according to the current personal weight of each candidate business personnel; wherein, after each distribution operation, the personal weight of each candidate business personnel is updated according to the current business time information and business target quantity information of each candidate business personnel.

9. A client resource distribution control device, characterized in that: include: A processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface communicate with each other via the communication bus; The memory is used to store at least one executable instruction, and the executable instruction enables the processor to execute the operation of the client resource distribution control method as described in any one of claims 1-7.

10. A computer-readable storage medium, characterized in that: The storage medium stores at least one executable instruction. When the executable instruction is executed on the client resource distribution control device / apparatus, the client resource distribution control device / apparatus performs the operation of the client resource distribution control method according to any one of claims 1 to 7.

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