Information processing apparatus

Abstract

The purpose of the present invention is to save labor for external consultation work performed by a user in order to eliminate an abnormality when the abnormality occurs in an industrial machine. This information processing device is connected to an industrial machine such as a robot so as to enable data communication. The information processing device comprises: a monitoring unit that monitors the occurrence of an abnormality in the industrial machine; and a processing unit that, when the occurrence of an abnormality in the industrial machine is detected, executes assistance processing for assisting the consultation of the user in order to eliminate the abnormality.

Description

Technical Field

[0001] The present disclosure relates to an information processing device having a function of monitoring an industrial machine such as a robot. Background Art

[0002] In the process of introducing robots into production plants, etc., the technology of monitoring the introduced robots has become important. For example, the robot monitoring system performs predictive maintenance using an algorithm to predict failures, preventive maintenance to notify the replacement period of components such as batteries whose replacement period has been determined, and operation monitoring to confirm the operation status of the robot, and can notify the system manager when an abnormality occurs (for example, Patent Document 1). In the robot monitoring system, there is a case where a closed network is constructed by one or more robots and the server of the robot monitoring system, and the so-called on-premise system is constructed without connecting to the external network.

[0003] Prior art literature Patent Literature Patent Document 1: Japanese Patent Application Publication No. 2015-131381 Summary of the invention Problem that the invention aims to solve In a robot monitoring system composed of an internal deployment system, even if an abnormality is detected in the system, since it is not connected to the external network, it is impossible to at least consult the robot's maintenance company through the external network from each device that constitutes the robot monitoring system. Therefore, the user needs to use a terminal connected to the external network to consult the robot's maintenance company. During the consultation, the user must download the consultation form prepared by the maintenance company from the maintenance company's website and enter the consultation items. However, the operation of entering while confirming the consultation items one by one is not only troublesome, but sometimes it is necessary to go to the place where the abnormal robot has occurred to confirm the basic information of the embedded robot, and there is a situation where it is impossible to respond quickly when the robot has an abnormality. Therefore, it is hoped that the user's external consultation work will be less laborious.

[0004] Means used to solve problems The information processing device of the present disclosure is an information processing device connected to an industrial machine and includes: a monitoring unit that monitors the occurrence of abnormal conditions in the industrial machine; and a processing unit that performs assistance processing for assisting a user in consultation when an abnormality in the industrial machine is detected. BRIEF DESCRIPTION OF THE DRAWINGS

[0005] Figure 1 This is a diagram showing a robot monitoring system including the information processing device according to the present embodiment.

[0006] Figure 2 yes Figure 1 Hardware structure diagram of an information processing device.

[0007] Figure 3 yes Figure 1 Functional block diagram of an information processing device.

[0008] Figure 4 It is shown by Figure 1 A flowchart of the sequence of monitoring processing of a robot performed by an information processing device.

[0009] Figure 5 It is shown Figure 1 FIG. 1 is a diagram showing an example of a setting screen displayed by an information processing device.

[0010] Figure 6 It is shown Figure 1 FIG. 1 is a diagram showing an example of a home page screen displayed on an information processing device.

[0011] Figure 7 It is shown Figure 1 FIG. 1 is a diagram showing an example of a notification screen displayed by an information processing device.

[0012] Figure 8 It is shown Figure 1 FIG. 1 is a diagram showing an example of a diagnosis result screen displayed by an information processing device.

[0013] Fig. 9 It is shown Figure 1 FIG. 2 is a diagram showing an example of a machine diagnosis details screen displayed on an information processing device.

[0014] Fig.10 It is shown Figure 1 FIG. 2 is a diagram showing an example of a deterioration state confirmation screen of a reducer displayed on an information processing device.

[0015] Fig.11 It shows that the Figure 7 FIG. 2 is a diagram showing an example of a consultation screen displayed on the user terminal 21 behind the QR code displayed on the notification screen.

[0016] Fig.12 It is shown Figure 1 FIG. 1 is a diagram showing an example of a robot status confirmation screen displayed on an information processing device.

[0017] Fig.13 This is a functional block diagram of an information processing device according to a modified example of the present embodiment.

[0018] Fig.14 It is shown Fig.13 FIG. 1 is a diagram showing an example of a screen for issuing a two-dimensional code displayed on an information processing device. DETAILED DESCRIPTION

[0019] Hereinafter, the information processing device of the present embodiment will be described with reference to the drawings. In the following description, components having substantially the same function and structure are denoted by the same reference numerals, and repeated description will be given only when necessary.

[0020] The information processing device of this embodiment is a computer device having the function of monitoring the occurrence of abnormal conditions of industrial machinery and the function of assisting the user's consultation related to the elimination of the abnormal conditions. In this embodiment, a robot device is used as an example of industrial machinery for explanation. However, the industrial machinery may also be a machine tool, a welding device, etc., and is not limited to a robot. Typically, the information processing device of this embodiment is configured as follows.

[0021] The information processing device 2 of this embodiment is configured in an internal deployment environment. Figure 1 As shown, the information processing device 2 of this embodiment constitutes an internal monitoring system 1 together with a plurality of robots 3 as monitoring objects. That is, the information processing device 2 of this embodiment is connected to the plurality of robots 3 directly or via the internal network 10 in a manner capable of data communication. In addition, the information processing device 2 of this embodiment is not connected to an external network 20 such as the Internet in a manner capable of data communication. Therefore, even if the information processing device 2 detects that an abnormality has occurred in the robot 3, it will not send consultation information for eliminating the abnormality to the external server device 22 of the consultation destination.

[0022] Therefore, one feature of the information processing device 2 of the present embodiment is that it has a function of storing coded image data recording information related to the robot 3 to be monitored (hereinafter referred to as robot information) and a function of displaying the image data as an image. The code is a pattern that can be read by an information processing terminal such as a smartphone, and is provided by a barcode, a QR code (registered trademark), etc. In the present embodiment, it is described as a two-dimensional code.

[0023] Typically, in the two-dimensional code, as robot information, information that enables the manufacturer or maintenance company of the inquiry destination to identify the robot 3 and information related to the inquiry destination of the robot 3 are recorded. The information used by the manufacturer or maintenance company to identify the robot 3 includes the model name and manufacturing number of the robot 3. The information related to the inquiry destination includes the URL (Uniform Resource Locator) of the inquiry destination.

[0024] like Figure 1As shown, the user reads the QR code displayed on the information processing device 2 through an information processing terminal such as a smartphone (hereinafter referred to as the user terminal 21), thereby being able to obtain the model name, manufacturing number, and URL of the consultation destination of the robot 3. The user terminal 21 is connected to the consultation server device 22 specified by the URL of the consultation destination via the Internet 20, receives the consultation form from the consultation server device 22, pastes the model name and manufacturing number of the robot 3 at a predetermined position on the received consultation form, and displays the consultation form in a state where the model name and manufacturing number are pasted to the existing input column of the consultation form (refer to Fig.11 ). The user can complete the consultation to the consultation server device 22 by simply inputting the remaining items in the consultation form displayed on the user terminal 21 and sending it. The input operation of inputting the model name and manufacturing number into the consultation form can be omitted, thereby saving the time and effort of the operator to consult when an abnormality occurs.

[0025] like Figure 2 As shown, the information processing device 2 of the present embodiment is configured by connecting hardware such as an operation device 6 , a display device 7 , a communication device 8 , and a storage device 9 to a processor 5 such as a CPU (Central Processing Unit).

[0026] The operating device 6 is provided by a keyboard, a mouse, a knob, etc. The operating device 6 can also be provided by a touch panel that also serves as a display device 7. The user can input a two-dimensional code to the information processing device 2 via the operating device 6. The display device 7 is provided by an LCD (Liquid Crystal Display) or the like. The various screens that constitute the monitoring site are displayed on the display device 7. The communication device 8 controls the transmission and reception of data with the robot 3. Through the control of the communication device 8, the information processing device 2 receives a signal showing the operating state and an abnormal signal showing that an abnormality has occurred from the robot 3. The abnormal signal includes information showing that an abnormality has occurred and information showing the content of the abnormality. The information showing the content of the abnormality can be text information related to the abnormal content, or it can be an alarm number corresponding to the abnormal content, or it can include both. The storage device 9 is provided by an HDD (Hard Disk Drive), an SSD (Solid-state Disk), etc. A monitoring program for monitoring the robot 3 is stored in the storage device 9.

[0027] like Figure 3 As shown, by the processor 5 executing the monitoring program stored in the storage device 9, the information processing device 2 functions as an input unit 51, a data receiving unit 52, a storage unit 53, a monitoring unit 54, a screen generating unit (processing unit) 55, and a display unit 56 to perform monitoring processing.

[0028] The input unit 51 has Figure 2 The operation device 6 shown in the figure inputs the user operation via the operation device 6 to the information processing device 2. Specifically, the input unit 51 inputs the robot information including the image data of the two-dimensional code input via the setting screen to the information processing device 2. In addition, as long as the information processing device 2 has the function of reading the two-dimensional code, the robot information recorded in the two-dimensional code such as the model name and the manufacturing number in the robot information can be input to the information processing device 2 by reading the two-dimensional code input via the input unit 51.

[0029] The data receiving unit 52 has Figure 2 The communication device 8 shown in the figure receives a signal indicating the operating state and an abnormality signal indicating that an abnormality has occurred from the robot 3. Figure 2 The storage device 9 shown corresponds to the storage device 9. The storage unit 53 stores robot information including image data of a two-dimensional code input via the input unit 51. In addition, the storage unit 53 stores information, materials, etc. necessary for constituting various screens generated by the screen generation unit 55. The monitoring unit 54 monitors the occurrence of abnormal conditions in the robot 3. Specifically, when the monitoring unit 54 receives an abnormal signal from the robot 3, it determines that the robot 3 has an abnormality, and determines the abnormal content based on information related to the abnormal content included in the abnormal signal. The screen generation unit 55 generates a plurality of screens constituting the monitoring site and displays them on the display unit 56. The display unit 56 has Figure 2 The display device 7 shown displays various screens generated by the screen generating unit 55 .

[0030] Below, refer to Figure 4 , the monitoring process of the information processing device 2 of this embodiment is described. In addition, the image data of the two-dimensional code is pre-registered by the user in the information processing device 2. The robot information including the image data of the two-dimensional code is registered by the user operation on the setting screen displayed on the display unit 56.

[0031] The information processing device 2 waits until the robot 3 to be monitored operates (S11; No). The information processing device 2 receives a signal indicating the operating state from the robot 3, in other words, the robot 3 operates as an opportunity (S11; Yes), and performs monitoring processing (S12). During the period until the robot 3 stops, whether the robot 3 has an abnormality is monitored (S13; No, S15; No). If an abnormality signal is received from the robot 3 and it is detected that the robot 3 has an abnormality (S13; Yes), an image of a two-dimensional code corresponding to the robot 3 that has an abnormality is displayed (S14). In fact, the notification screen including the image of the two-dimensional code is displayed when the robot 3 has an abnormality. The information processing device 2 continues to execute the processing of steps S13 and S14 until the operation of the robot 3 stops (S15; No), and the operation of the robot 3 stops (S15; Yes) and the monitoring processing ends (S16).

[0032] Figure 5 An example of a setting screen 110 generated by the screen generator 55 is shown. The setting screen 110 is provided for setting and confirming various information related to the system, robot, and user. The setting screen 110 is displayed by clicking "settings" in the navigation tree 190 permanently provided in each screen constituting the monitoring site.

[0033] like Figure 5 As shown, the setting screen 110 includes a button 111 for displaying system information, a button 112 for displaying user information, a button 113 for displaying robot information, and an information display area 114 . Figure 5 The figure shows that a button 113 for displaying robot information is clicked, and a robot information management table 115 in which robot information is summarized is displayed in an information display area 114. In the information display area 114, a new registration button 116 for newly registering robot information, a change button 117 for changing registered robot information, and a delete button 118 for deleting registered robot information are displayed together with the robot information management table 115.

[0034] In the robot information management table 115, the factory, production line, group, robot name, robot number and coding information are managed by one record. The robot information "factory" and "production line" are information indicating the place where the robot 3 is configured. The robot information "group" is information indicating the management group of the robot 3. The robot information "robot name" and "robot number" are information for individually identifying the robot 3 on the user side. The coding information is information indicating the storage destination of the image data of the two-dimensional code. The user can register the robot information including the image data of the two-dimensional code by pressing the new registration button 116. In addition, the user can change the robot information of the record selected in the selection box by clicking the change button 117.

[0035] Figure 6 1 shows an example of a home screen generated by the screen generation unit 55. The home screen 120 is a screen that summarizes the status of the robot 3 to be monitored, and is mainly displayed when the information processing device 2 is executing monitoring processing. The home screen 120 is displayed by clicking "Home" in the navigation tree 190. Figure 5 As shown, in the upper area of ​​the home screen 120, a diagnosis result management table 121 is displayed that summarizes the diagnosis results of whether abnormalities have occurred, a maintenance period management table 122 is displayed that summarizes information related to the maintenance period, and an operation status management table 123 is displayed that summarizes the operation status. In the lower area of ​​the home screen 120, a diagnosis result management table 125 (125a, 125b) for each factory, a maintenance period management table 126 (126a, 126b), and an operation status management table 127 (127a, 127b) are displayed.

[0036] Figure 7 FIG. 130 is an example of a notification screen generated by the screen generation unit 55. The notification screen 130 is a screen for notifying the user that an abnormality has occurred in the robot 3. Figure 7 As shown, typically, the notification screen 130 is displayed when an abnormality occurs in the robot 3 to be monitored ( Figure 4 In the process S14 of FIG. 14 , a pop-up display is automatically displayed. On the notification screen 130, text information for notifying the user that the robot 3 to be monitored has an abnormality, an alarm number corresponding to the abnormality content, robot information of the robot 3 that has an abnormality, and an image 300 of a two-dimensional code are displayed. In addition, in order to prompt the user to jump to a screen where the abnormality content of the robot 3 can be confirmed, the display method of the diagnosis result management table 121 displayed in the upper area of ​​the home screen 120 is changed, for example, as shown in FIG. Figure 7 As shown, the diagnosis result management table 121 is highlighted. When the diagnosis result management table 121 is clicked, the diagnosis result screen is displayed.

[0037] Figure 8FIG. 140 is an example of a diagnosis result screen generated by the screen generation unit 55. The diagnosis result screen 140 is provided for viewing the diagnosis result of the robot 3 to be monitored. Figure 8 As shown, a diagnostic table 141 is displayed on the diagnostic result screen 140, which summarizes the diagnostic results of all robots 3 to be monitored. In the diagnostic table 141, mechanical diagnosis, system diagnosis, and process diagnosis are associated with robot information (factory, production line, group, robot name, and robot number). Mechanical diagnosis shows the diagnostic results of the components that constitute the robot 3 device. System diagnosis shows the diagnostic results of the software of the robot 3 device. Process diagnosis shows the diagnostic results of the operation status of the robot 3. In each diagnosis, if the diagnostic result is normal, "normal" is displayed, and if it is abnormal, "abnormal" is displayed. By browsing the diagnostic result screen 140, the user can understand which part of the hardware, software, and operation of the robot 3 has an abnormality. By clicking "abnormal" in the diagnostic table 141, a detailed screen of the abnormal content is displayed. Here, it is shown that an abnormality has occurred in the mechanical diagnosis result of the robot 3 No. 4. If the mechanical diagnosis "abnormal" of the robot 3 No. 4 is clicked in the diagnostic table 141, the detailed screen of the mechanical diagnosis is displayed.

[0038] Fig. 9 FIG. 5 shows an example of a detailed screen of a machine diagnosis generated by the screen generating unit 55. For example, Fig. 9 As shown, a detailed screen 150 of the machine diagnosis is popped up. In the detailed screen 150 of the machine diagnosis, an analysis table 151 is displayed, which summarizes the "analysis" showing the analyzed items, the "analysis results" showing the results of the analysis, and the "update date and time" showing the analysis date and time. By browsing the detailed screen 150 of the machine diagnosis, the user can understand the detailed items that have caused the abnormality. Here, it is shown that a certain abnormality has occurred in the reducer. If the analysis result "abnormality" of the analysis "reducer diagnosis" is clicked, the confirmation screen of the reducer is displayed.

[0039] Fig.10 FIG. 5 shows an example of a confirmation screen for a reducer generated by the screen generating unit 55. Fig.10 As shown, robot information of the target robot 3 and a graph 161 related to the degradation level of the reducer mounted on the robot 3 are displayed on the confirmation screen 160. The user can understand the details of the abnormality of the reducer by viewing the reducer confirmation screen 160.

[0040] According to the information processing device 2 of the present embodiment described above, the user can register the image data of the two-dimensional code recording the robot information required for consultation by operating on the setting screen 110. Furthermore, when an abnormality occurs in the robot 3 to be monitored, the information processing device 2 can display the image of the two-dimensional code corresponding to the robot 3 that has the abnormality (see Figure 7 ). The user reads the QR code displayed by the information processing device 2 at the user terminal 21, such as Fig.11 As shown, a consultation screen 200 can be displayed, and the consultation screen 200 includes a consultation form in which the model name and manufacturing number as robot information are pasted in the existing input column. The user can complete the consultation by entering the consultation content and user information in the consultation form and sending it. That is, there is no need to read the QR code pasted on the robot 3 that has an abnormality and to enter the robot information in the user terminal 21 while checking the robot information as in the past, which can save the user's time and effort in the consultation work.

[0041] The information processing device 2 of this embodiment can display the image of the two-dimensional code when an abnormality occurs in the robot 3 to be monitored. However, the image of the two-dimensional code can also be displayed when the robot 3 is stable and no abnormality occurs. For example, the image of the two-dimensional code is displayed on a screen that can confirm the status of the corresponding robot 3. Fig.12 As shown, by clicking "ROBOT4" in the navigation tree 190, a screen 170 (status confirmation screen 170) is displayed on which the status of "ROBOT4" can be confirmed. The status confirmation screen 170 displays the diagnosis result 171, maintenance period 172, and operation status 173 of the corresponding robot 3, and also displays the details of the diagnosis result. In addition, the status confirmation screen 170 displays information related to the control device, model name, manufacturing number, software version, application / tool ​​information, and IP address as the corresponding robot information. The image 300 of the QR code is displayed in the status confirmation screen 170 of "ROBOT4". When the robot 3 is stable without abnormality, the user can also obtain the consultation form with the status of the robot information pasted by reading the image 300 of the QR code displayed in the status confirmation screen 170, and efficiently conduct consultation related to the robot 3.

[0042] The information processing device 2 of the present embodiment and the robot 3 together constitute the internally deployed monitoring system 1. However, the information processing device 2 of the present embodiment may also be able to connect to an external network 20 such as the Internet. For example, in a case where only the user terminal 21 can connect to the server device 22 of the consultation destination via a VPN (Virtual Private Network), the information processing device 2 of the present embodiment cannot connect to the server device 22 of the consultation destination via the external network 20. Therefore, when an abnormality occurs, an image of a two-dimensional code recording robot information is displayed on the information processing device 2, and the user terminal 21 reads it, and the robot information that has caused the abnormality is input to the user terminal 21, which is an effective means to save the consultation work of the user who uses the user terminal 21.

[0043] In the present embodiment, the model name, manufacturing number, and URL of the consultation destination of the robot 3 are recorded in the QR code, but the content recorded in the QR code is not limited thereto as long as it can save effort for the user's consultation work. For example, if the URL of the consultation destination is already known in the user terminal 21, the URL of the consultation destination may not be recorded in the QR code. In addition, the robot information recorded in the QR code is not limited to the model name and manufacturing number, but may be information corresponding to the content of the consultation form. Therefore, in the present embodiment, the user name and telephone number may also be recorded in the QR code as user information. By reducing the items that the user needs to enter in the consultation form later, the user's time and energy for consultation work can be further saved.

[0044] In the information processing device 2 of the present embodiment, as a process for assisting the user's consultation, when an abnormality occurs in the robot 3, a process for displaying an image of a two-dimensional code recording the robot information of the robot 3 in which the abnormality occurs is executed. However, the process for assisting the user's consultation is not limited to this as long as it can save the user's time and effort in the consultation work.

[0045] For example, the information processing device 2 may not display an image of a two-dimensional code recording the robot information of the robot 3 that has generated an abnormality, but may display the robot information (model name, manufacturing number, etc.) of the robot 3 that has generated an abnormality in the form of text information. Thus, the user can operate the user terminal 21 and input the items of the consultation form while viewing the robot information displayed by the information processing device 2. The operation of inputting the consultation form is the same as before, but since it is not necessary to check the information posted by the robot 3 that has generated an abnormality in order to confirm the contents of the input consultation form as before, the user's time and effort in the consultation operation can be saved.

[0046] In addition, the information processing device 2 may also include a pasting processing unit (processing unit) that performs the following processing, that is, the consultation form is maintained, and when the robot 3 has an abnormal situation, the robot information of the robot 3 that has caused the abnormal situation is automatically pasted to the existing input column of the consultation form. Thus, the information processing device 2 can display the consultation form with the robot information pasted. As in the case where the robot information is displayed, the user can operate the user terminal 21 and input the items of the consultation form while viewing the consultation form displayed by the information processing device 2. Since there is no need to view the information pasted by the robot 3 that has caused the abnormal situation, the user's time and effort in consultation work can be saved.

[0047] In addition, as long as the external network 20 such as the Internet can be connected, the information processing device 2 can send the consultation form with the robot information attached to the user terminal 21. The user can complete the consultation task by entering the remaining items in the consultation form with the robot information attached and sending it displayed on the user terminal 21. This significantly saves the user's time and effort compared to the user entering all the items in the consultation form.

[0048] Furthermore, if the information processing device 2 can be connected to an external network 20 such as the Internet, it can send a consultation form with robot information attached to the consultation destination server device 22. This eliminates the need for the user to create a consultation form, thereby saving the user's time and effort in consultation.

[0049] Fig.13 The functional block diagram of the information processing device of the modified example of the present embodiment is shown. The information processing device 2' of the modified example of the present embodiment has the function of generating a two-dimensional code. Here, the description of the repeated contents is omitted, and only the part related to the generation of the two-dimensional code is described.

[0050] The storage unit 53 stores information required for generating a two-dimensional code. The information required for generating a two-dimensional code includes robot information, the URL of the consultation destination, an alarm number, abnormal content, etc. Of course, at least one of these information can be recorded in the two-dimensional code, and the content corresponding to the consultation form can also be recorded. For example, the user name, telephone number, etc. can also be recorded in the two-dimensional code.

[0051] When an abnormality occurs in the robot 3, the image generation unit 57 generates image data of a two-dimensional code. Specifically, the image generation unit 57 automatically generates a two-dimensional code according to a predetermined rule based on information required for the generation of the two-dimensional code, and generates the image data. The image of the two-dimensional code generated by the image generation unit 57 is displayed on the Figure 7 In addition, the processing performed by the image generation unit 57 can also be executed in response to a user operation on the monitoring site. Fig.14 As shown in the confirmation screen of the reducer, a code generation button 163 is displayed on the screen 160' for confirming the specific abnormal content, and a two-dimensional code is generated by clicking the code generation button 163. The generated two-dimensional code image 310 is displayed on the two-dimensional code display screen 180.

[0052] According to the information processing device 2' of the modified example of the present embodiment, the following effects are achieved. That is, in the information processing device 2 of the present embodiment, since the two-dimensional code must be registered in advance, the information that can be included in the two-dimensional code is fixed information such as robot information. On the other hand, since the information processing device 2' of the modified example has the function of generating a two-dimensional code, the two-dimensional code can also include the alarm number or abnormal content when the abnormality occurs, which needs to be entered into the consultation form and changes each time. The user reads the image of the two-dimensional code generated and displayed by the information processing device 2' through the user terminal 21, thereby displaying not only the robot information but also the consultation form with the alarm number or abnormal content pasted on it on the user terminal 21. Compared with the information processing device 2 of the present embodiment, since the items that the user needs to enter later can be reduced, the time and energy consumed by the user's consultation work can be further saved.

[0053] The following additional descriptions are disclosed regarding the present embodiment and its modifications.

[0054] (Additional Note 1) The information processing device 2 is connected to the industrial machine 3 and includes a monitoring unit 54 for monitoring the occurrence of abnormality in the industrial machine 3 and a processing unit 55 for executing assistance processing for assisting the user in consultation when an abnormality in the industrial machine 3 is detected.

[0055] (Additional Note 2) The information processing device 2 described in Additional Note 1 also has a display unit 56 and a storage unit 53, the storage unit 53 stores image data related to a readable code that records information related to the industrial machinery 3, and the processing unit 55 performs processing to display the stored image data on the display unit 56 as auxiliary processing.

[0056] (Additional Note 3) The information related to the industrial machine 3 described in Additional Note 2 includes identification information for identifying the industrial machine 3 .

[0057] (Additional Note 4) The information related to the industrial machine 3 described in Additional Note 3 includes identification information and a URL of an inquiry destination.

[0058] (Additional Note 5) The information processing device 2 described in Additional Note 1 further includes a display unit 56 and a storage unit 53 storing information related to the industrial machine 3 , and the processing unit 55 performs processing for displaying the information related to the industrial machine 3 on the display unit 56 as an assist processing.

[0059] (Additional Note 6) The information processing device 2 described in Additional Note 1 further includes a storage unit 53 storing information related to the industrial machine 3, and the processing unit 55 executes a process of pasting the stored information related to the industrial machine 3 at a predetermined position of the inquiry form as an assistance process.

[0060] (Additional Note 7) The information processing device 2 described in any one of Additional Notes 1 to 6 is configured on an on-premises environment.

[0061] (Additional Note 8) The information processing device 2 is connected to the industrial machine 3, and comprises: a storage unit 53 for storing information related to the industrial machine 3; a display unit 56; a generation unit 57 for generating image data related to a readable code recording information related to the industrial machine 3; and a processing unit 55 for displaying the generated image data on the display unit 56.

[0062] (Additional Note 9) The information related to the industrial machine 3 described in additional explanation 8 includes identification information for identifying the industrial machine 3 and a URL of an inquiry destination, and the generating unit 57 generates image data based on the identification information and the URL of the inquiry destination.

[0063] (Additional Note 10) The generating unit 57 generates image data based on the identification information, the URL of the inquiry destination, and the information on the details of the abnormality of the industrial machine 3 .

[0064] Although the embodiments of the present disclosure are described in detail, the present disclosure is not limited to the above-mentioned embodiments. These embodiments can be variously added, replaced, changed, and partially deleted without departing from the scope of the purpose of the invention, or without departing from the contents recorded in the claims and the matters and the main purpose of the present invention derived from their equivalents. For example, in the above-mentioned embodiments, the order of each action or the order of each process is shown as an example and is not limited to this. In addition, the same is true when numerical values ​​or formulas are used in the description of the above-mentioned embodiments.

[0065] Description of Reference Numerals 1: monitoring system, 2: information processing device, 3: robot, 5: processor, 51: input unit, 52: data receiving unit, 53: storage unit, 54: monitoring unit, 55: screen generating unit, 56: display unit, 6: operating device, 7: display device, 8: communication device, 9: storage device, 10: internal network, 20: external network (Internet), 21: user terminal, 22: server device at the consultation destination.

Claims

1. An information processing device connected to an industrial machine, wherein: have: A monitoring unit that monitors the occurrence of abnormal conditions of the industrial machinery; as well as The processing unit executes assistance processing for assisting the user in providing consultation when an abnormality of the industrial machine is detected.

2. The information processing device according to claim 1, wherein: Also features: display unit, and a storage unit storing image data associated with a readable code in which information associated with the industrial machine is recorded; The processing unit performs a process of displaying the stored image data on the display unit as the assist process.

3. The information processing device according to claim 2, wherein: The information related to the industrial machine includes identification information for identifying the industrial machine.

4. The information processing device according to claim 3, wherein: The information related to the industrial machine includes the identification information and a URL of an inquiry destination.

5. The information processing device according to claim 1, wherein: Also features: display unit, and A storage unit storing information related to the industrial machine; The processing unit executes a process of displaying information related to the industrial machine on the display unit as the assistance process.

6. The information processing device according to claim 1, wherein: further comprising a storage unit for storing information related to the industrial machine, The processing unit executes a process of pasting the stored information related to the industrial machine at a predetermined position of the inquiry form as the assistance process.

7. The information processing device according to any one of claims 1 to 6, wherein: The information processing device is configured on an on-premises deployment environment.

8. An information processing device connected to an industrial machine, wherein: have: A storage unit storing information related to the industrial machine; Display unit; a generating unit that generates image data related to a readable code in which information related to the industrial machine is recorded; as well as The processing unit displays the generated image data on the display unit.

9. The information processing device according to claim 8, wherein: The information related to the industrial machine includes identification information for identifying the industrial machine and a URL of a consultation destination, The generating unit generates the image data based on the identification information and the URL of the consultation destination.

10. The information processing device according to claim 9, wherein: The generating unit generates the image data based on the identification information, the URL of the inquiry destination, and information related to the abnormal content of the industrial machine.

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