Intelligent photographing and self-service acceptance integrated multifunctional government affair service equipment

Abstract

According to the intelligent photographing and self-service acceptance integrated multifunctional government affair service equipment, an intelligent photographing module automatically adjusts photographing parameters, image information is ensured to be accurate and clear, repeated photographing and manual auditing are reduced, the government affair service processing efficiency is improved, and the intelligent photographing and self-service acceptance integrated multifunctional government affair service equipment is suitable for popularization and application. The self-service acceptance module quickly calculates processing flow complexity and resource quantity according to user requirements, provides an intelligent acceptance path, shortens service time, optimizes user experience, introduces a service acceptance entropy concept, quantifies government affair service acceptance uncertainty, provides a scientific basis for management and optimization, facilitates prediction and coping with potential problems, and improves government affair service acceptance efficiency. And the data sequence management module is used for receiving, sorting and storing data from the two modules to form an ordered sequence, so that the readability and availability of the data are improved.

Description

Technical Field

[0001] The present invention relates to the technical field of multifunctional government service equipment, and in particular to a multifunctional government service equipment integrating smart photography and self-service acceptance. Background Art

[0002] In the current government service environment, with the rapid development of information technology and the people's growing demand for efficient and convenient services, traditional government service methods are facing huge challenges. Traditional government services often rely on manual windows, and users need to go to the government service center in person and queue up to handle business. This not only consumes a lot of time and energy, but may also lead to inefficient services and poor user experience.

[0003] In order to meet this challenge, in recent years, government service departments have begun to explore the use of modern information technology, such as smart devices and big data analysis, to optimize government service processes and improve service quality and efficiency. However, most of the existing government service intelligent equipment has a single function, such as only providing photo services or self-service inquiry services, which cannot fully meet users' diverse government service needs.

[0004] Especially in the photo-taking process, traditional government service photography often relies on manual adjustment of shooting parameters, which is not only inefficient but also difficult to ensure the consistency of shooting quality. At the same time, in the process of accepting government services, due to the large differences in the complexity and required resources of different business types, traditional acceptance methods often find it difficult to accurately assess the degree of uncertainty in the service acceptance process, resulting in low service acceptance efficiency and poor user experience.

[0005] In addition, existing government service equipment also has shortcomings in data processing and storage. Due to poor data exchange between devices and inefficient data collation and storage, it is difficult for government service data to form an orderly data sequence, which is not conducive to subsequent data analysis and utilization. Summary of the invention

[0006] In view of this, the present invention proposes a multifunctional government service device that integrates smart photography and self-service acceptance, which can effectively solve the defects of the existing technology that it is difficult to accurately assess the degree of uncertainty in the service acceptance process, as well as the low efficiency of data organization and storage.

[0007] The technical solution of the present invention is achieved in this way:

[0008] A multifunctional government service device integrating intelligent photography and self-service acceptance, comprising:

[0009] Smart camera module, used to capture user image information and automatically adjust shooting parameters according to preset image quality standards;

[0010] The self-service acceptance module is used to calculate the complexity of the processing flow and the amount of resources required based on the government service demand information input by the user, so as to quantify the degree of uncertainty in the service acceptance process and obtain the service acceptance entropy;

[0011] The data sequence management module is used to receive, organize and store data from the smart photo taking module and the self-service acceptance module to form an orderly data sequence;

[0012] The self-service defined domain setting module is used for users to self-select or define the scope and conditions of service acceptance on the interactive interface of the device according to the type of government service, thereby forming a personalized self-service defined domain.

[0013] As a further optional solution for the multifunctional government service device integrating smart photography and self-service acceptance, the smart photography module captures user image information and automatically adjusts shooting parameters according to preset image quality standards, specifically including:

[0014] Capturing user image information through the built-in camera of the device;

[0015] Detect the location and category of objects in the image in real time, and identify and locate key elements in the image;

[0016] Automatically adjust shooting parameters based on the results of key element recognition and preset image quality standards.

[0017] As a further optional solution for the multifunctional government service device integrating smart photography and self-service acceptance, the self-service acceptance module calculates the complexity of the processing flow and the required resources according to the government service demand information input by the user, so as to quantify the degree of uncertainty in the service acceptance process and obtain the service acceptance entropy, which specifically includes:

[0018] Receive government service demand information input by users;

[0019] Analyze the types of government services required by users, determine the corresponding processing procedures, and evaluate the complexity of the procedures;

[0020] According to the complexity of the processing flow, calculate the amount of various resources required to complete the process;

[0021] Analyze various uncertainties that may exist in the service acceptance process, and use statistical methods to quantitatively evaluate the uncertainties and determine the degree of uncertainty in the service acceptance process;

[0022] Based on the quantitative results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty, the service acceptance entropy is calculated.

[0023] As a further optional solution for the multifunctional government service device integrating smart photography and self-service acceptance, the service acceptance entropy is calculated based on the quantified results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty, which specifically includes:

[0024] Obtain the probability corresponding to the quantitative results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty;

[0025] According to the complexity of the processing flow, the amount of resources required and the probability corresponding to the quantitative results of the degree of uncertainty, the corresponding entropy value is calculated;

[0026] The corresponding entropy values ​​are comprehensively sorted out to obtain the total value of service acceptance entropy.

[0027] As a further optional solution for the multifunctional government service device integrating smart photography and self-service acceptance, the data sequence management module receives, organizes and stores data from the smart photography module and the self-service acceptance module to form an orderly data sequence, specifically including:

[0028] For data from different modules, establish the association relationship between the data;

[0029] Select an appropriate storage solution for data storage based on the characteristics, access frequency, and storage requirements of the data;

[0030] The data is sorted according to the data fields, and the sorted data forms an ordered data sequence.

[0031] As a further optional solution for the multifunctional government service device integrating smart photography and self-service acceptance, the multifunctional government service device also includes an intelligent guidance system, which provides users with optimized service path suggestions based on the analysis results of service acceptance entropy.

[0032] As a further optional solution for the multifunctional government service device integrating smart photography and self-service acceptance, the data sequence management module adopts encryption technology to protect user data security.

[0033] A multifunctional government service method integrating smart photography and self-service acceptance, the method using any one of the multifunctional government service devices integrating smart photography and self-service acceptance, specifically comprising:

[0034] Users complete image information collection through the smart camera module;

[0035] Users input government service requirements through the self-service acceptance module, and the multifunctional government service device calculates the service acceptance entropy;

[0036] The multifunctional government service device automatically configures and displays the service process according to the service acceptance entropy and the self-service defined domain set by the user;

[0037] The data sequence management module records the data in the entire service process to form an orderly data sequence.

[0038] A computing device includes a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the steps of the multifunctional government service method integrating smart photography and self-service acceptance are implemented.

[0039] A computer-readable storage medium having a computer program stored thereon, wherein when the computer program is executed by a processor, the steps of the multifunctional government service method integrating smart photography and self-service acceptance are implemented.

[0040] The beneficial effects of the present invention are as follows: the smart camera module ensures the accuracy and clarity of the user's image information by automatically adjusting the shooting parameters, reduces repeated shooting and manual review caused by image quality problems, and thus improves the efficiency of government service processing; the self-service acceptance module can quickly calculate the complexity of the processing flow and the required resources according to the government service demand information input by the user, and provides intelligent acceptance path selection for government services, further shortens the service time, and improves user experience; by introducing the concept of service acceptance entropy, the technical solution can quantify the degree of uncertainty in the government service acceptance process, and provides a scientific basis for the management and optimization of government services, which helps government departments better predict and respond to potential problems in the service process and improve service quality and stability; the data sequence management module can receive, organize and store data from the smart camera module and the self-service acceptance module to form an ordered data sequence, which improves the readability and availability of the data and provides a basis for subsequent data analysis and mining. BRIEF DESCRIPTION OF THE DRAWINGS

[0041] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0042] Figure 1 A schematic diagram of the composition of a multifunctional government service device integrating intelligent photography and self-service acceptance according to the present invention;

[0043] Figure 2 A flowchart of a multifunctional government service method integrating smart photography and self-service acceptance according to the present invention;

[0044] Figure 3 The figure is a schematic diagram of the composition of a computing device according to the present invention. DETAILED DESCRIPTION

[0045] The technical solutions in the embodiments of the present invention are described clearly and completely below. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0046] refer to Figures 1 to 3 , a multifunctional government service device integrating intelligent photography and self-service acceptance, including:

[0047] Smart camera module, used to capture user image information and automatically adjust shooting parameters according to preset image quality standards;

[0048] The self-service acceptance module is used to calculate the complexity of the processing flow and the amount of resources required based on the government service demand information input by the user, so as to quantify the degree of uncertainty in the service acceptance process and obtain the service acceptance entropy;

[0049] The data sequence management module is used to receive, organize and store data from the smart photo taking module and the self-service acceptance module to form an orderly data sequence;

[0050] The self-service defined domain setting module is used for users to self-select or define the scope and conditions of service acceptance on the interactive interface of the device according to the type of government service, thereby forming a personalized self-service defined domain.

[0051] In this embodiment, the smart camera module ensures the accuracy and clarity of the user's image information by automatically adjusting the shooting parameters, reduces repeated shooting and manual review caused by image quality problems, and thus improves the efficiency of government service processing. The self-service acceptance module can quickly calculate the complexity of the processing flow and the required resources based on the government service demand information input by the user, and provides intelligent acceptance path selection for government services, further shortens the service time, and improves user experience. By introducing the concept of service acceptance entropy, the technical solution can quantify the degree of uncertainty in the government service acceptance process, and provide a scientific basis for the management and optimization of government services, which helps government departments better predict and respond to potential problems in the service process and improve service quality and stability. The data sequence management module can receive, organize and store data from the smart camera module and the self-service acceptance module to form an ordered data sequence, which improves the readability and availability of the data and provides a basis for subsequent data analysis and mining.

[0052] Preferably, the smart camera module captures user image information and automatically adjusts shooting parameters according to a preset image quality standard, specifically including:

[0053] Capturing user image information through the built-in camera of the device;

[0054] Detect the location and category of objects in the image in real time, and identify and locate key elements in the image;

[0055] Automatically adjust shooting parameters based on the results of key element recognition and preset image quality standards.

[0056] In this embodiment, the position and category of objects in the image are detected in real time, and key elements in the image (such as faces, documents, etc.) are identified and located, making the shooting process more accurate and targeted. According to the results of key element identification and preset image quality standards (such as clarity, brightness, contrast, etc.), the shooting parameters (such as focal length, exposure time, white balance, etc.) are automatically adjusted, thereby ensuring that the captured image information meets the quality requirements and improving the overall quality of the image. The function of automatically adjusting the shooting parameters reduces the tedious process of users manually adjusting the shooting settings, allowing users to complete image capture more conveniently and quickly; the smart camera module can quickly capture and process user image information, reducing the time for manual review and correction of images, thereby improving the overall efficiency of government services. High-quality image information helps to quickly advance subsequent government service processes, such as document recognition, identity verification, etc., further shortening service time; real-time detection of the position and category of objects in the image, as well as identification of key elements, helps to prevent image forgery and tampering, and enhances the security of government services. High-quality image information improves the accuracy of processes such as document recognition and identity verification, and reduces errors and disputes caused by image quality problems.

[0057] Preferably, the self-service acceptance module calculates the complexity of the processing flow and the amount of resources required according to the government service demand information input by the user, so as to quantify the degree of uncertainty in the service acceptance process and obtain the service acceptance entropy, which specifically includes:

[0058] Receive government service demand information input by users;

[0059] Analyze the types of government services required by users, determine the corresponding processing procedures, and evaluate the complexity of the procedures;

[0060] According to the complexity of the processing flow, calculate the amount of various resources required to complete the process;

[0061] Analyze various uncertainties that may exist in the service acceptance process, and use statistical methods to quantitatively evaluate the uncertainties and determine the degree of uncertainty in the service acceptance process;

[0062] Based on the quantitative results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty, the service acceptance entropy is calculated.

[0063] In this embodiment, the module can analyze the type of government service required by the user and determine the corresponding processing flow. By evaluating the complexity of the flow, the bottlenecks and redundant links in the flow can be identified, so as to optimize and improve service efficiency. According to the complexity of the processing flow, the various resources (such as manpower, time, equipment, etc.) required to complete the process are calculated, which helps to achieve the reasonable allocation and effective utilization of resources and avoid resource waste and shortage. There are many uncertain factors in the service acceptance process, such as policy changes, changes in user needs, etc. The degree of uncertainty in the service acceptance process can be determined by quantitatively evaluating the uncertain factors through statistical methods. Based on the quantitative results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty, the service acceptance entropy is calculated. The service acceptance entropy is a comprehensive indicator that can reflect the overall uncertainty and complexity of the service acceptance process. By monitoring and analyzing the changes in the service acceptance entropy, potential problems in the service process can be discovered in time and corresponding countermeasures can be taken. The self-service acceptance module can provide users with more accurate and efficient services. At the same time, by monitoring and analyzing the service acceptance entropy, the service process and management strategy can be continuously optimized to improve service quality and efficiency.

[0064] Preferably, the service acceptance entropy is calculated based on the quantified results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty, and specifically includes:

[0065] Obtain the probability corresponding to the quantitative results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty;

[0066] According to the complexity of the processing flow, the amount of resources required and the probability corresponding to the quantitative results of the degree of uncertainty, the corresponding entropy value is calculated;

[0067] The corresponding entropy values ​​are comprehensively sorted out to obtain the total value of service acceptance entropy.

[0068] In this embodiment, by obtaining the probability corresponding to the quantitative results of the complexity of the processing flow, the amount of resources required, and the degree of uncertainty, the technical solution realizes a comprehensive quantitative evaluation of multiple key factors in the service acceptance process. This comprehensiveness helps to more accurately reflect the actual situation of the service acceptance process; by calculating the entropy value based on the probability corresponding to the quantitative result, the degree of uncertainty in the service acceptance process can be accurately quantified, providing a scientific basis for service management and optimization; by comprehensively sorting out multiple entropy values ​​to obtain the total value of the service acceptance entropy, this step realizes a comprehensive reflection of the overall uncertainty of the service acceptance process. The higher the total value of the service acceptance entropy, the greater the uncertainty in the service acceptance process, and more management and optimization measures are needed; the calculation results of the service acceptance entropy can provide strong support for the decision-making of government service departments. By comparing the service acceptance entropy of different service types and different time periods, hot and difficult problems in the service process can be identified, providing a basis for formulating targeted service strategies. At the same time, the change trend of the service acceptance entropy can also be used as an important indicator for evaluating the effectiveness of service improvement measures.

[0069] Preferably, the data sequence management module receives, organizes and stores data from the smart photo taking module and the self-service acceptance module to form an orderly data sequence, specifically including:

[0070] For data from different modules, establish the association relationship between the data;

[0071] Select an appropriate storage solution for data storage based on the characteristics, access frequency, and storage requirements of the data;

[0072] The data is sorted according to the data fields, and the sorted data forms an ordered data sequence.

[0073] In this embodiment, the data sequence management module can receive data from different modules (smart photo taking module and self-service acceptance module) and establish associations between these data. This integration and association capability helps to form a complete and unified data view, which facilitates subsequent data analysis and utilization. According to the characteristics, access frequency and storage requirements of the data, the module can select a suitable storage solution for data storage. This flexibility ensures that the data can be stored in the most efficient way, which not only meets the performance requirements but also optimizes the storage cost. For example, for data with high access frequency, a faster storage medium can be selected, and for data that is stored for a long time but has a low access frequency, a lower-cost storage solution can be selected. By sorting the data according to the data fields, the module can generate an ordered data sequence. This ordering not only improves the readability of the data, but also facilitates subsequent data retrieval, analysis and processing. For example, data arranged in chronological order is easier to perform trend analysis, and data sorted by specific fields (such as user ID) is easier to perform association queries.

[0074] Preferably, the multifunctional government service device also includes an intelligent guidance system, which provides users with optimized service path suggestions based on the analysis results of the service acceptance entropy.

[0075] In this embodiment, the intelligent guidance system can provide users with customized service path suggestions based on the service acceptance entropy, that is, the complexity and uncertainty of the service process. This personalized service method reduces the user's waiting time and the cumbersome steps in the processing process, allowing users to complete government service processing more quickly and conveniently, thereby improving user satisfaction and experience; through the optimization suggestions of the intelligent guidance system, the government service process is simplified, unnecessary links and repetitive work are reduced, which helps government service departments to handle user requests more efficiently, shorten processing time, and improve overall service efficiency; the intelligent guidance system can predict and evaluate the busyness of different service windows or departments based on the analysis results of the service acceptance entropy, which helps government service departments to allocate resources more reasonably, such as adjusting the number of windows, optimizing staffing, etc., to cope with changes in demand for different time periods and service types.

[0076] Preferably, the data sequence management module uses encryption technology to protect user data security.

[0077] In this embodiment, the encryption technology converts plaintext data (i.e., original data) into ciphertext data through a specific encryption algorithm and key. Only users or systems holding the corresponding decryption key can restore the ciphertext to plaintext, thereby ensuring the confidentiality of the data during transmission and storage. In addition to confidentiality, the encryption technology can also verify the integrity of the data through digital signatures and other means. A digital signature is a unique identifier that is closely related to the data content and is generated using an asymmetric encryption algorithm. By verifying the validity of the digital signature, it can be ensured that the data has not been tampered with or forged during transmission. Encryption technology can be combined with identity authentication technology to achieve refined access control. By assigning different encryption keys and access rights to different users or roles, it can be ensured that only authorized users can access specific data resources. This technical effect helps prevent unauthorized access and data leakage, and further enhances data security.

[0078] A multifunctional government service method integrating smart photography and self-service acceptance, the method using any one of the multifunctional government service devices integrating smart photography and self-service acceptance, specifically comprising:

[0079] Users complete image information collection through the smart camera module;

[0080] Users input government service requirements through the self-service acceptance module, and the multifunctional government service device calculates the service acceptance entropy;

[0081] The multifunctional government service device automatically configures and displays the service process according to the service acceptance entropy and the self-service defined domain set by the user;

[0082] The data sequence management module records the data in the entire service process to form an orderly data sequence.

[0083] A computing device includes a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the steps of the multifunctional government service method integrating smart photography and self-service acceptance are implemented.

[0084] A computer-readable storage medium having a computer program stored thereon, wherein when the computer program is executed by a processor, the steps of the multifunctional government service method integrating smart photography and self-service acceptance are implemented.

[0085] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the protection scope of the present invention.

Claims

1. A multifunctional government service device integrating intelligent photography and self-service acceptance, characterized in that: include: Smart camera module, used to capture user image information and automatically adjust shooting parameters according to preset image quality standards; The self-service acceptance module is used to calculate the complexity of the processing flow and the amount of resources required based on the government service demand information input by the user, so as to quantify the degree of uncertainty in the service acceptance process and obtain the service acceptance entropy; The data sequence management module is used to receive, organize and store data from the smart photo taking module and the self-service acceptance module to form an orderly data sequence; The self-service defined domain setting module is used for users to self-select or define the scope and conditions of service acceptance on the interactive interface of the device according to the type of government service, thereby forming a personalized self-service defined domain.

2. According to claim 1, a multifunctional government service device integrating intelligent photography and self-service acceptance, characterized in that: The smart camera module captures user image information and automatically adjusts shooting parameters according to preset image quality standards, specifically including: Capturing user image information through the built-in camera of the device; Detect the location and category of objects in the image in real time, and identify and locate key elements in the image; Automatically adjust shooting parameters based on the results of key element recognition and preset image quality standards.

3. According to claim 2, a multifunctional government service device integrating intelligent photography and self-service acceptance is characterized in that: The self-service acceptance module calculates the complexity of the processing flow and the amount of resources required according to the government service demand information input by the user, so as to quantify the degree of uncertainty in the service acceptance process and obtain the service acceptance entropy, which specifically includes: Receive government service demand information input by users; Analyze the types of government services required by users, determine the corresponding processing procedures, and evaluate the complexity of the procedures; According to the complexity of the processing flow, calculate the amount of various resources required to complete the process; Analyze various uncertainties that may exist in the service acceptance process, and use statistical methods to quantitatively evaluate the uncertainties and determine the degree of uncertainty in the service acceptance process; Based on the quantitative results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty, the service acceptance entropy is calculated.

4. According to claim 3, a multifunctional government service device integrating intelligent photography and self-service acceptance is characterized in that: The service acceptance entropy is calculated based on the quantified results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty, which specifically includes: Obtain the probability corresponding to the quantitative results of the complexity of the processing flow, the amount of resources required and the degree of uncertainty; According to the complexity of the processing flow, the amount of resources required and the probability corresponding to the quantitative results of the degree of uncertainty, the corresponding entropy value is calculated; The corresponding entropy values ​​are comprehensively sorted out to obtain the total value of service acceptance entropy.

5. According to claim 4, a multifunctional government service device integrating intelligent photography and self-service acceptance is characterized in that: The data sequence management module receives, organizes and stores data from the smart photo taking module and the self-service acceptance module to form an orderly data sequence, specifically including: For data from different modules, establish the association relationship between the data; Select an appropriate storage solution for data storage based on the characteristics, access frequency, and storage requirements of the data; The data is sorted according to the data fields, and the sorted data forms an ordered data sequence.

6. The multifunctional government service device integrating intelligent photography and self-service acceptance according to claim 5 is characterized in that: The multifunctional government service device also includes an intelligent guidance system, which provides users with optimized service path suggestions based on the analysis results of the service acceptance entropy.

7. The multifunctional government service device integrating intelligent photography and self-service acceptance according to claim 6 is characterized in that: The data sequence management module uses encryption technology to protect user data security.

8. A multifunctional government service method integrating smart photography and self-service acceptance, characterized in that: The method uses any one of claims 1 to 7 of the multifunctional government service device integrating smart photography and self-service acceptance, and specifically includes: Users complete image information collection through the smart camera module; Users input government service requirements through the self-service acceptance module, and the multifunctional government service device calculates the service acceptance entropy; The multifunctional government service device automatically configures and displays the service process according to the service acceptance entropy and the self-service defined domain set by the user; The data sequence management module records the data in the entire service process to form an orderly data sequence.

9. A computing device, characterized in that It includes a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the steps of the multifunctional government service method integrating smart photography and self-service acceptance as claimed in claim 8 are implemented.

10. A computer-readable storage medium, characterized in that: The storage medium stores a computer program, which, when executed by the processor, implements the steps of the multifunctional government service method integrating smart photography and self-service acceptance as described in claim 8.

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